Myntra.com Complaints & Reviews

On 9th of jan i had ordered some set of cloths and order no:[protected]-9561201 and i canceled that order because delivery date was too long but i have not yet get my refund even i called to bank customer care they are saying that refund reference number not exist and i called to bank branch manager, he said there is no credit transaction from myntra and i called to myntra customer care so many times someone cutting the call and someone saying something as you will get soon and one person asked bank transaction status but i have not got yet, refund reference number is[protected] and now am sending photos my bank transaction status from that date

First orderno - 103546837338113895203
Econd orderno -103646129061341831003

I placed first order for indicode jacket size m for 2676 rs on 5th january with delivery on 14th january 2017 there was no sign of the delivery and when i followed up on 15th that jacket was not delivered i was informed that they need more time but cancelled the jacket stating that the order did not process through quality check hence it was cancelled with a mere compensation of 400 coupon code. When i checked online i found that the same jacket with same size was available for higher price. On checking with myntra, they assured the jacket will be delivered and an associate named anand assured that he would take the responsibility to ensure it it delivered by 25th delivery date. Today on 23rd i received an email stating it is cancelled. I kept checking with myntra team day in day out by email and each time i was double assured with automated emails and manual emails that the order will be delivered. It was a birthday gift and i mentioned it in my every email. Myntra left me highly disgusted and disappointed with their way too poor customer service and assurances.

Myntra is one pathetic online shopping site that has worst customer service where we get robotic response to emails sent with utter disappointing service and false and the most false assurances. They are not customer centric at all. They lost one customer today for their pathetic service.

I had ordered sandals for my father from myntra.com on 6th of January and the expected date of delivery was 13th January. However they have still not delivered the product for which i have already paid.

every time i call or email them they put it off saying please give us more time.

i don't want the sandals now i just want them to refund my money

order number[protected]-0578303

horrible service and pathetic response from myntra

Firstly i liked the shoe puma jago ripstop ii black running shoes and i added it into shopping bag. After sometime i saw it was not in shopping bag and was deleted. It was priced at rs 3300 and after sometime it was rs 3849 the same shoe. I request you to look after this and i request you to give that shoe at rs 3300 and 165 vat charges which means 3465. This was not expected from myntra. I am shopping from myntra from 3 years..

Company name: myntra
Order number:[protected]-6010903
Item number: 1696144

Complaint #1-
The above mentioned item has been shown to be delivered to my registered address. Where as no such delivery has been received. No delivery person's contact details had been shared with me prior to delivery so no means of contacting anyone.

Complaint #2-
The company has no effective method for dealing with customer complaints whatsoever. The telephonic number provided is perpetually busy and will never pick up when it does connect. The "email complaint" option provided is also as useless because all mails sent come as "failed to send".

Resolution sought-
1. Refund for item not delivered.
2. Item delivered to the registered address by eod.

Shall escalate to consumer court for fraudulent activity and theft.

Dear sir/madam,

Firstly i have created a return request 20 days ago and the return have not been picked up till now.
Secondly regarding the product, the size of the product was way too different from image size.
This experience with myntra was the worst online experience i ever had also i have my money blocked.

Hope you will take this compliant seriously as further delay in pickup will force me to take strict legal action.

My order no. Is[protected]-9367201
And it is a hrx bag.

Now a days, shipments of myntra are coming through 3rd party vendor called "Delhivery". They do not have POS machines and we have to pay cash which is very problematic situation for us where we have to give cash for order.
Please let me know the reason why myntra taking services from such vendor who is providing good services at all.

I am seriously thinking to stop buying from Myntra due to this issue as lots of my friends have started thinking the same.

I have purchased a watch from myntra sale and it was a defected watch when i asked for a return they said we shipped a proper watch and you cannot return or exchange it you have to keep the same watch we cant do any thing.. i am chasing them on mail since 10th of jan, they reply back but at least after 24 hrs not before that. I ask them to call they call whenever they feel like calling, and that too a smallest misscall. Which cannot be attended.

I have purchase a puma shoes from myntra, on 3rd january, 2017, i received the product on 21st january, and now due to size issue i want to exchange the product but they were rejecting the exchange as they are saying that the pin code is not serviceable, now my complain is that if they can deliver a product, return a product form the same address then why can'y they exchange the same product from the same address. For their preference i have also given all the pin code of my city i.E guwahati., assam. So that they can arrange the pick up but none of the pin codes were serviceable to them for exchanging, instead of that they were giving me option for returning the product and asked me to place a fresh order. I would have done that if i got the same product at the same price but why should i pay extra for the insufficiency of myntra. I called 3, 4 times to myntra saying all the above, each and every time repeating the same. But i have not receive any solution from them . Even i got a callback from myntra, someone named mr kapil have attended me but he kept me on hold for around 5-10 minitues and disconnected my call without saying anything . I hope this is not the service provided by myntra . If so then i would never go for myntra neither i will suggest anyone for the same . Kindly address my issue asap.

Regards

suman haloi .
[protected],
guwahati, assam

I have pre paid two product on on Myntra Order No.:[protected]-2585901 Order Placed:Tuesday, December 27, 2016 till the date i am not able to get my product and when i try to track my product on indian post site it shows that my consignment details not found, my consignment no is AN[protected]IN.I tried unlimited times to Myntra customer services department, no satisfying response.

Myntra team not delivering any order...Only makes fools.
Don't believe in myntra team.

I ordered 2things 3times and all time I got mail as rescheduled.
8times my parcel rescheduled and when I am complaining, I am not getting response from myntra team

Really pathetic field I choose for online shopping... Sorry it is not pathetic, it is worst

We ordered the two wall clocks after shifting and comparing the designs and prices and it took us lot of time to do that. My mother told me to order it for gifting purpose. But because of a previous bad experience with Myntra (ordered bedsheets) not being delivered and being ignored because it was cash on delivery, my mother told me not to use Myntra again.
I somehow managed to convince my mother and ordered the two 'beautiful' wall clocks from Myntra.
But now I see why I shouldn't be trusting Myntra any more. The clocks were damaged beyond repair or any excuse. Even the broken parts were not inside the packed box, which suggests that the clocks were packed in a broken condition with the heavy packaging around it.
I must tell I'm immensely disappointed and Myntra you just lost a heavy online shopper.

This is height of frustration and cheating. Floor supervisor Mr saptrishi assured me that i will be getting the screenshot of the refund status on my registered mail id in next 10 minutes as per my discussion on call on friday 20th January. Today someone said they cannot share it before monday. Also another floor supervisor Sujatha disconnected the call while i was talking. Is this the way u guys treat your customers?? I have been chasing for a refund of my money from past 15 days. No resolution at all.

When myntra is going to deliver my three items. How long it will take time. This is the worst service l am getting in my entire life. I have placed three my orders on 2nd January, 2017 and the expected delivery date was given 16th Jan but still l am waiting for my items. My complaint no. is 25200971. Can myntra either deliver my items at the earliest or else refund for the items that l have paid for this poor service. Mantra has left me with disappointments

Hi Team,
I placed and an order on 05-Jan-2017 worth 1050.85 INR. Amount was deducted from my account: [protected] with Bank of Baroda, Partaspur, Bareilly but the transaction got failed. Transaction Id: 103551331657247933303.

Its been 15 days and still the amount is yet not credited back to my account.
Attached is the screenshot of amount deducted, Failed Transaction and recent mini statement.
Request you to look into the issue and try to resolve it on priority.

Regards,
Deepak Yadav
Hand Ph:+91 [protected]

Myntra Delivery problem...

Myntra submitting customer orders to worst couriers, their delivery is not reliable

Order No:[protected]-8636101
Placed on Thursday, January 05, 2017 / Rs. 2, 769.61 / 3 items
Above ..3 Items ..

1) Ordered Branded but Delivered (Non Puma Brand formal Shoe ) one product
2) remaining 2 sets of T-shirts not Delivered and showing as Delivered..br...

Today was my friends birthday, I have placed a order on[protected] and it is not yet been delivered. This is very bad and there is no information about this. If i call to customer care they said that within[protected] will deliver your product but still i didnt get any message or call from your side please do it soon its very urgent.
It is very urgent

Hi All,
I exchanged the t-shirts and handed over the delivery boy. He not having the replacement for t-shirt he told once we get the item we deliver it.
As of now situation is in in order tracking it shows item will be delivered on xx date, today person came and asking me for the return item.
They are not giving me the item and keep asking for the exchange item.

Don't trust on these e-commerce sites they are making fool to customer in case of exchange as happen with me.

I order two FILA sneakers on 03/01/2017. Order was place on same date. Also the product was shipped on 05/01/2017 & I got message that it will be delivered on 11/1/2017. Hence due to some inconvenience the order got delayed and received another message stating that order will be delivered on 14/01/2017. So I thought due to high volume order may got delayed and I was waiting for order to be delivered. But again on 14/01/2017 I received message that order will be delivered to you on 16/01/2017. So I called Customer Care for the above issue. They told me that due to logistics issue it might got delayed. Though the order is almost 9 days delay as per the first date given.

Could you please check if I would be getting original product or Logistics people will be changing with some other?

Order Number:[protected]-2273203

I had registered a pickup request on myntra on 15th january 2017 on the same day the order was delivered itself. But till now nobody called for pickup or for time of pickup and no one came for pickup. On myntra the timings are 2pm onwards for pickup and i wait everyday for pickup but myntra is irresponsible and rude company.

Return number: 20400567

Refund amount: Rs. 2209.51

Pickup service provider: Myntra logistics

Return number: 20400473

Refund amount: Rs. 1799.00

Pickup service provider: Myntra logistics

I called myntra twice but their rude disrespectful and unprofessional customer service representatives were not helping and disconnected my call everytime. They asked me my phone number with which i placed the order and i gave it to them then they said sorry we cannot find any order with this number then i gave them the order id and still they said no order and then i gave them my registered email id and then they disconnected my call

The customer calls myntra spends his/her money on expensive calls to myntra and you guys are so mannerless and rude and cruel that you disconnect the call and dont help the customer at all. Is this your policy or way of treating your customers.

I got this email from myntra two times

Return number: 20400567

Refund amount: Rs. 2209.51

Associate name: AKASH KASHYAP

Associate mobile no.: [protected]

Pickup service provider: Myntra logistics

Return number: 20400473

Refund amount: Rs. 1799.00

Associate name: AKASH KASHYAP

Associate mobile no.: [protected]

Pickup service provider: Myntra logistics

Stating that courier is out for pickup but the courier man never called for pickup and did not come at the time myntra stated on their app. I called the pickup man for pickup but he cancelles the pickup.

This was my very first time shopping on myntra and i had a terrible experience with them so this is going to be the last time i shop on myntra. Never again am i going to shop from this horrible website anymore.

Myntra says they have easy return and refund policy within 30days and i applied for return and refund right on the date the order was delivered but myntra is not responding or picking up the order to be returned nor are they recognizing the customer when the customer calls them to enquire about the pickup.

Myntra are you trying to cheat the customer by telling the customer that there is no order by your mobile number and we cant find your order by your number and give alternate number and then you disconnect the call so that the customer is not helped in returning the product so that myntra does not have to refund the customer's money. So the myntra easy return and refund and 30 day return policy is a HOAX

I request the concerned authorities to look into the matter immediately and help me in returning and getting my refund.

Myntra's customer service representative's are extremely bad, unprofessional, rude, disrepectful, liars, cheating & fooling customers