Myntra.com Complaints & Reviews

I have placed an order on 6th oct i get acknowledge that i would get order deliver till 18 oct. I have not got my order till 21 oct n when i asked myntra customer care then they said we made 3 attempts for delivery but your premise was closed. Myntra didn't try to deliver my order. I have not got any call from delivery team nothing information from myntra side. Myntra is just making people fool.

Hi Team,

I raised a Return Order on[protected] due to size issue, its given estimated pick up date is[protected].

The Return Number is 17647322.

Today it is[protected].

Can you escalate this pick up, I want to return this As soon as possible.

I didn't received any update even on this. Can you look into this or need to raise a complaint about this return?

Hi i've returned few products a week ago, but didn't received the refund yet. Am i gonna get the refund? I've already mailed your customer care few times but they are not taking care of my problem. I will be needing the money. Please refund my money asap.

"payment / refund: i haven't yet received my refund
Response by e-mail (Shaziya sultana) (17/10/2016 12.43 am)
Dear asmita,

I understand your...

I placed the order with Myntra on 21st August 2016 ( order no:[protected]

Myntra was delivered on 28th August 2016

I raised a return request with Myntra on 01st September 2016 (return ID[protected]

Item was picked up by Myntra ( delhivery ) on 19th September 2016

When I called Myntra customer care and raised the issue that I haven’t received my refund, they sent me a mail on 02nd October 2016 asking for my bank information.

I replied on 05th October 2016 with Bank Information and got an acknowledgement E mail from Myntra confirming that they have received the details and quote “I can assure you that our team will get back to you with an update within 1 business day”

Since nothing happened after that, I sent a reminder to Myntra on 10th October 2016

Myntra acknowledged the E mail and sent me a confirmation that the issue would be cleared within 1 business day.
On 13th October 2016, I sent them an E mail and contacted their customer care executive, who assured me that at any cost I would get the payment by 17th October 2016

But nothing has happened so far and Myntra haven’t even bothered to contact me to tell me why this is so.

The saddest part is the I still messages saying that my Item will be picked up soon which means that as per Myntra records, my item is yet to be picked up whereas in reality it was already done on 19th September 2016

We ordered a sweater of size M but they have delived size L. (We hadnot checked label) When I wore it, it was loose. So we simply initiated exchange for one size lower ie. Size S thinking we would have recieved size we have ordered (size M). The exchange person gave the S size and went off. but after some time he called up saying that he has received is size L, so he will not exchange it & took back.

We then tried writing a mail to mynthra but couldnt as there is no emsil-id. So we made an STD call explained for 25minutes wasting money and made the person called Naveen understand the problem. He apologised for the wrong size delivery.
He said within two days we will get the exchange done the size originally ordered that is size M. its been 15 days but there has been no response. We r not even able to reinitiate in their website.
We dont know how to get this resolved.
No proper method of customer service. Pls help

Its showing the product is received in jammu by 10th october and its expected delivery was 15th Oct and its not receved yet to the destination place
i ahve caled so many times to customer care but still not getting any information about the tracking of product its seriously a disgusting thing i have ever experienced i want the tracking information about my product thats
trcking number is MYNP[protected]

Please reister my complaint and reply to me through mail or sms regarding the product as soon as possible.

Myntra is using a worst courier service. Its been 6 oct 2016 i had place my order but now its 16oct but not yet received my order. Its already dispatched. They hav given my order to a courier service name IL n a tracking id but i have never heard about this courier service. There is no message or call from the courier service. Myntra should ship product through popular services like Bluedart, Fedex, Gogovas, etc

Hi
My Name Hemant Ashok Singh it was due on 15/10/2016. yet i have have not received my product. my Order Number:[protected]. Let me known status of my product as soon as possible. When i have order it was clearly mentioned product will be delivered before 15th of this month.
I have not one my product. Whenever i tried to register complain on myntra they tell me to get an app.

Myself dr ashish, has given order at e mail address ash. [protected]@gmail.com, one shoes and one flippers. On transaction i'd [protected]igaaccyxq8, from shi net banking. Kindly see as money has been debited from my account. It has been very much distressing for me, as i need those products and i can't order it again as i don't know whether i will get my money back or not, kindly see it.

I had an exchange from myntra which arrived on 14/10/2016.
Courier Name:Myntra Logistics
Tracking No.:ML[protected]

The address entered from my end was mistaken as 110 instead of 1105. The delivery person reached my building, and when he asked the security guard he was informed about my right address, since there is no flat number 110, yet he called me and started yelling that I've entered wrong address and was saying "Ek toh phone kar k puch raha hu toh bhi natak hai".

When he arrived at the doorstep, my mother(age 60) was the one who returned the top and then he said khol k dikhao packet which is definitely not our job to do, the item is to be checked by the pickup person. Then he started yelling at her for providing wrong address to which she said, even if it was a wrong flat number you got to know when you came down but he won't stop.

Then I had to encounter him n I had to raise my voice for he was creating a scene outside my house. When I told him give me the parcel, he said "nahi dega jake pickup daal", to which I said I've paid money n I will take it Don't act smart. He further said nahi dega n almost threw away the return pickup I had given him instead of exchange because he said ur address is wrong go put a right one. Sadly, I had to take it from his hand since he was not ready to give it to me.

Such are the nuissance of myntra delivery person. This never happened before ever from myntra and this guy was not even the person myntra had messaged about. He was some other person than the person I was informed about. There is no safety for customers from myntra, and when I reached them the customer care executive only said WE ARE SORRY. Disgusting company and it's employees.

I ordered a varanga white printed kurta, order no.[protected]. Instead of that they send me a magenta kurta. After that i raised a return request for wrong delivery of item then their courier boy came and said as the product is different we cannot take back. After that when i contacted their complaint cell they refused to take that back saying that they have delivered the right product. I don't understand why would i have problem if they would have delivered the right product and what they think o[censored]s before saying that we have delivered right product. Does they meant that i have replaced it with my other kurta and now complaining to take back. I just want they resolve the issue, take back their wrong product and refund my money.

I want to say that the behaviour of myntra.com local executive his name is Navneet and contact no. is [protected] in Gwalior is very pathetic he doesn't want to deliver the item 3-4 days ago he called me to deliver my item by chance I missed that after that I called him continuesly up to 3 days but he didn't pick my call and returned that item I needed that badly and today only he called me again to deliver my new item and ask that you want the item or not this is not a good attitude..I want to complaint against him.

Hi Team,

I had a query with my exchange in Myntra and tried calling customer care. Im really pissed of with the options available since there were only 2 languages to select English and Hindi. What if anyone call the CC who doesn't know both English and Hindi???? Then why do we have regional Customer support without knowing the regional language???. Whether the same option is available even in Tamilnadu/ Andrapradesh????If...

I have the worst experience from Myntra . I purchased a pair of qupid shoes, after trying I didn't liked the shoes and requested for a return with return id: 16872023. When the representative came he declined to receive the product. I contacted Myntra through emails and sent the pics of the shoes. They declined my request by saying that the product is sent directly from the warehouse and it has dust particles on it so they can't accept the return request. I explained them that the product is not used at all. They didn't trust me and declined straight away. I approached myntra again with the return id: 17175705. They again declined my request stating the same reason.

When I sent email to the Myntra team they took time in responding ... And even addressed me by some other name in the mail. I accepted their wrong treatment towards the customer as they never value their customer.

It's so true, as after getting the disgusting services from Myntra I just wanted to deactivate my account ... I contacted customer care to close it... And even spoke with the supervisor ... But they behaved casually and promised me a call back after an hour. After waiting for two hours for the supervisor call, , , , I contacted again... The representative informed me About my account and said that there is no conversation about my previous call ...it was shocking, , , I again requested for the supervisor, this time supervisor named shoib took my call and listened to my query, he assured me that the account will get deactivated in 2 days max . And its already been two days and I can see my account as functional... I am being the customer of Myntra is totally unsatisfied.

You guys never gave me the proper resolution. .. and I feel like I have wasted a lot of my time and my hard earned money on you. I had the simple request to return the product which you guys never took seriously and always misguided me ... I don't feel like trusting the brand anymore. you have provided all false information and never take the charge of my issue. Worst experience ever plz look into my account and see for the calls and emails. You will see the truth.

I hope that this time I will get the resolution and my account will be deactivated as I don't want to be the customer of such a worst company .

I ordered a top from myntra. It was the vero moda yellow floral cut off top. However, i only received the slip, the top is missing. I realized this after i checked the package. I had already paid by then. Please make sure you either give me my refund or send the missing top asap. I paid rd 1617 for the top, and not just for the slip. When i checked the app, the top reads out of stock. I hope you do something about this asap.

The pic contains the slip i received

I ordered products (blue omre n Navy t-shirt) on 5th of October n d given delivery date was 10 October. But I got a message on Saturday saying dat il get it on 9 October. Whereas I hve nt received my order yet. When I cld them they tell me that it will take more 5-6 days. If so then why ul gve the maximum time. Il make sure that henceforth I won't buy any products from Myntra. Ill suggest my friends too nt to.

I'm not satisfied with Myntra. Whereas I always preferred to order n buy products from Myntra.

We received wrong Kurta from Myntra, hence requested for return. The courier person came but refused to take it and told that the product is not matching with the order. We received wrong product, then how can we give right product while returning? We can return whatever we received. I called customer care and told the situation. They apologized and took details from the product we received and told that they will arrange fresh pickup with new details. This happened 4 times. Every time (1) We call customer care (2) They will take product details (3) Person comes for pickup and refuse to take it. After 4 times, the return request is automatically rejected. Finally, we end up paying money for useless product which we did not order at all. This is the worst service we received in our 12 years of online shopping. Now we realized that we did blunder by opting myntra and we should never buy from Myntra again. Thanks to Myntra for such a wonderful service.

Order No:[protected]
Placed on Sunday, October 02, 2016 / Rs. 330.38 / 1 item

I placed an order with order number:[protected] on myntra.com on the 2nd of october 2016 during their festive sale for which there wasn't any choice for cash on delivery so i had to make the complete payment online. Being unable to receive the order i called the customer care and was told that the order is packed but could not be dispatched, which would be done soon and you'll receive the order. But on the 12th of october i received a mail from myntra.com informing me that my order has been cancelled and the refund would be processed soon. I had been waiting for 10 days for my product to arrive and out of the blue i am told that my order has been cancelled. Also the refund would take 4-5 days to process which means my money is stuck and also the festive sale is over and my misery has only gotten bigger. Its difficult to express the amount of inconvenience the retailer has caused to me. Not only my time and efforts have gone to waste, but also i won't get the product which i wanted.

Hello i am korabi chatterjee... Today at around 5 i got a call from myntra delivery person as i have ordered pair of leggings. Though at that time i was in office, i told him to come to 3rd floor of my apartment.. Bt the delivery person refused to come.. And i didn't got my delivery.. Can u tell me when i am going to receive my order..??? It's been one week i have ordered but till now i didn't got my belongings...

I had placed multiple orders on the 2nd october 2016. The expected delivery date was 7th october, 8th october... When i track my orders its shows that it has reached my nearest delivery hub on 5th october. However the products are still not delivered. Inspite of calling the customer care multiple times no response from them. I am not able to cancel my orders. Very poor customer service. No transparency as to what the problem is and why are my orders not been delivered.