Myntra.com Complaints & Reviews

Myntra must be spending crores on advertising but your service is absolutely pathetic. First, you guys take so much time for product delivery. Secondly, you mislead customers by sending a msg saying you have delivered and next minute another msg comes saying you couldn't deliver coz customer phone was not reachable. Then when I try contacting the no you send in a msg they informed me that the product is wrongly delivered. When I try calling the customer care agency she tells me the product is yet to be delivered.

Are you guys taking us for a ride????

It's an absolute disaster to transact with Myntra. This is the last time I am dealing with you guys. No point luring customers with ads and brand ambassadors when you can't even meet basic service.

I have placed the 7 orders i.e. crocs women green clogs, sling bag from the house of tara, mast and harbour women red backpack, wrangler blue low rise jane slim fit jeans, Dressberry blue chambray tops and red tops and Dressberry women maroon espadrilles on the 4th of October 2016 with the total cost of 8025.44 rupees and the order nos. are[protected]clogs, sling bag and backpack),[protected]wrangler jeans) and[protected] dressberry 2 tops and espadrills) . The products were about to reach on 21st October but they delayed it and made the delivery date to 24th October. Days paseed I haven't received anything about the status of the product . I emailed them and they replied that one of their customer care team member would contact me but no sign of him. When I complained about it they sent me a sorry message . I called the customer service centre three times and they replied with "give them time till 28th October" but still no sign of any steps regarding my problem.

Sir,

Dress purchsed on 7/10/2016 through credit card payment option. This e-tailer has assured delivery on 26/10/16. But even after waiting for 19 days i am still to get the material. I has thrice called and inquired about the parcel but i didn't get any firm commitment.

Request you to kindly help me to get my money back with penalty for not delivering material and not listerning customers complaint. I had wasted my precious time by ordering material and subsequent follow up. If a etailer don't have capacity to deliver shipments ontime then don't allow these companies to accept orders.

Regards,
Jeo k jose
[protected]

I ordered a leggings from myntra, of c9 brand, the product i got was too small almost of a kid's size it is. It came without tags, even looked slightly old. So i requested a return or exchange and they declined saying it doesn't has a tag. I don't know what to do, i even sent them pictures of the product. I have all the bills with barcode on it. When it is their mistake why should i pay for it. Someone from their team might have done it. And they are not agreeing to take it back. My order number is[protected]

I ordered a jeans from myntra order no[protected] on date[protected] but after 3 days no message of shipment came to me then i contacted to customer care they raise a complaint and said it must be shipped within 24hrs but again after 2 days it is not shipped again i tried to complain on customer care they pickup the phone and make me hold for 10 mins and then said i told this case to my supervisor and cut the phone. Today date is[protected] but still the product is not shipped .
I am a regular customer of myntra and very disappointed by this behavior .
Suggestion for Myntra :Make toll free customer care number in high priority.And look into this matter.

My package was suppose to come by 29 October. I got a call from the delivery guy on 26th Oct by 12pm that time I was in office busy with my work. security man informed me. I called the mantra guy to come another time, but he was not listening and shouting at me.
I am mentioning his number here. Mob: [protected]
i don't know this person name that's why i put his number.His behavior towards customer is very rude. He don't have patience for waiting.He is bad-tempered and have no quality for this type of Job.myntra is good company and I am expecting a positive response from your side. Hoping you people really

I ordered Levis Briefs of size 'S' in the Order No:[protected].

The size written on the box of the product is 'XL' as it can be seen in the image.

But Myntra has put a wrong barcode on the product stating the size to be 'S' (can be seen in the image).

As this product comes under non return category, I am not being able to return or exchange it.

As the size delivered to me isn't correct please initiate an exchange request and provide me with the required size 'S'.

Kindly look into the matter and resolve this issue as soon as possible.

I had placed an exchange order on 15th oct'16 and the expected delivery date was 21st oct'16 (Order was for birthday gift on 26th oct). On calling the customer care on 21st oct'16 to know the status of my courier i got to know that the package was lost by their associate which was not at all intimated to me. When i registered a complain regarding same to myntra one of the customer care executive mr. Mohd shoaib promised to solve my query within 2 days and will update the status to again raise a request for exchange. After 4 working days i am still in follow up and the status is same "that the query will be solved in another 2 working days" i am feeling like i made a mistake by shopping online on myntra as it will ruin the birthday occasion completely.
At last i expect your response by end of the day today if myntra takes responsibility.in other case myntra should refund my all money and will be suggest all my friend and family not to shop at myntra in future due to this irresponsible behavior.

I had made a purchase with myntra
Order no.:[protected]
Order placed: sunday, july 03, 2016
I was supposed to receive a cashback of 10% of order valuewhich was never credited to my account till date. I had raised the issue with myntra on there official facebook page and then they had promised me to get in touch with me and further promised my cashback. Soon i received a call from myntra and the lady asked me to take my cashback in form of myntra coupon valid for 3 months. As per the opportunity i took it as it would have been better to resolve the issue at earliest though i knew this would mean that i would have to buy something from myntra in a haste within 3 months. So a coupon was credited to my account on 17 oct 2016. I was trying to shop with this coupon and i found that either i could apply a promo code or this coupon to purchase the item. (Fooled 1 as i could not not make use of this as money but rather a coupon rendering other codes useless). Even then i made my mind to use it somehow, and when i tried to use this code today i saw that the coupon has already vanished from my account. (Fooled 2nd time)
Now i would like to request myntra to credit my cashback into respective account rather then giving me something unworthy.
Account statement and my coupon screenshot already shared with myntra.

Thanks
Nikhil

Date of the incident: 3rd Oct 2016 to 24th Oct 2016

Full description:
[protected]

I had ordered 3 dresses (Order No.[protected] worth Rs.3218. Of these 2 dresses that came from the same seller, did not have tags attached to the dresses(tags with just the brand names were in the plastic bag) and there was NO PRICE STICKER on the tags. One dress had a price sticker on its plastic bag while the other had no price sticker at all.
I needed a larger size and hence raised an exchange request due to size issues on the SAME DAY OF THE DELIVERY.

Myntra rejected the exchange and after numerous calls and mails (complaint number[protected] and attaching pics of the tags and clothes, exchanged only 1 dress.

They don't send me a price tag and have the audacity to say that without a price tag they cannot exchange the dress due to authenticity!! Whose fault is this?? Am I supposed to produce a non-existent price sticker?? They request to consider this as an isolated incident! (I checked other complaints, it is not an isolated incident)

If their concern is that the dress was used or whatever, these points prove otherwise:

1. I have the tag, but there is no price sticker on it. These stickers are impossible to remove fully, if they think I did remove it for whatever crazy reason.
2. The tag has no hole punched (see attached pic), proving that the tag was never attached to the dress.
3. I raised the return request within 2-3 hours of the delivery.

Desirable resolution:
[protected]

I am not even asking for a refund, just an exchange. If they cant stock the dress without the price tag, let them incur a small loss, the mistake was Myntra's after all! Myntra should have verified the seller or the product before shipping it.
I thought a brand like Myntra would atleast have a little more regard for a regular customer.

Hi team,
I had ordered the product : KIELZ
Women White Solid Platforms
Size: 39 / Qty: 1
Code: 1562350
Tracking id: AN[protected]IN
This product is already delivered to me and i haven't achieved any delivery confirmation message or mail.
I want to return the product but i am not able to do it as it is asking for the product barcode which i cannot find in the package.
The barcodes available were:
[protected]
AN[protected]IN
[protected]

Hi,

I am really sorry to say that the myntra has given me a pathetic service. I dont know but i guess, if you cant manage the high volume order and logistics during sale, then don't go for it.

Issue.

1) In that i ordered levis boxer, which is non refundable and non exchangable, but i received product of two different colour and that two in one i have side pocket and in other i don't.

2) In the same order there is a product of Jack and Jones (T-shirt) which happen to be the defective/damage/tore at the collar side. When i raise the ticket for exchange then the pickup guy created issue that i need to send the picture to the customer care and face all the hurdles for the issue which i have not done. However the issue has been solved but still the product is with me due to unavailability of either o[censored]s. Now i dont know when i will be returning that tshirt or i have to bear the pain.

3) In the same i ordered one shoes as well but that shoes is okay (Thank God) but the packet of the shoes was totally teared off.

Note: All the customer really dont have much time thats why they are going for online shopping. If this kind of issue persist then what will be the faith and motive?? We really dont have much time for returning? if i am arranging time for the same then also i am facing issue like photo of defective piece to be send to customer which is no where written in your policy. Dont hide thing.

And trust me this also i am taking hard time out to write such a lengthy description.

Thanks

Hello, I've ordered 2 items on myntra order no.[protected] which of was to be delivered today but it wasn't delivered today. I have a programme today but you've not delivered to day . The items are to be used today but I've not attend the programme since you've not delivered it. They tracking details says it is at Guwahati hub and it has been stuck there since date 18 . Please make it deliver in a day or two . I've postponed my programme for two days . And I've also ordered an item[protected] on date 21 . Please make that deliver in time .

I had ordered a footwear from Myntra on 2nd Oct and it was a prepaid order. On tracking my order I could see that it was in my area jurisdiction on 4th oct. But then I never received the product. By 14th I had called their support, sent email to them, tweeted also but the response I would get only after few days. Finally on 21oct I got a message that the product has been returned coz of address issues which I was surprised as I have earlier also placed order on the same address. Now the problem is that support is not ready to help and just saying sorry for inconvenience. And on top of that they are giving me arsenal 400 coupon which I'll be able to use on Rs 1000 shopping. After such a bad experience why Am I obliged to do a shopping with them.

I need a monetary compensation from Myntra as the support 1st time was not at all listening and taking taking like wait for 3/4 days, or else we can not do anything else

Want to take this with higher authorities

Date of order 2nd oct
Order no[protected]

मैने एक टी शर्ट मंगाया पर वो मुझे फिट नहीं हुआ मैंने उसे रेतुर्न मारा पर अभी तक मुझे पैसे नहीं मिले है।।।।us T-shirt ka order no.[protected]hai... aur jab maine return ke liye apply liya uska return picked no.hai 17739118..
Maine ye T-shirt 9 september ko order kiya tha ye mujhe 17 october ko mil gaya tha..
Maine usi din return k liye apply kar diya tha 2 din baad ise pick kiya gaya.aur mobile pe msg v aaya ki return successfully picked..

Dheeraj singh
Village- Daniyalpur
Post - Chaubepur
Distic-varanasi 220014
Mobile no.[protected]

I had ordered one white tshirt from H.E. By Mango in July from Myntra. This product was returned by me during the valid return period and return id 15401963. The return was picked up Delhivery courier as informed by myntra and I received pick up receipt (attached herewith) mentioning the return id. Till date, myntra has not processed my refund. I escalated the matter to Myntra. They say that they cant issue refund because they have not received the product to which I objected. They asked me for a proof for return in response to which I shared photocopy of pick receipt. Despite the same, they have declined my refund request saying that they have not received the product. I objected to it saying that the product misplaced by courier agency or at mynta warehouse or wherever is not responsibility. I have submitted proof of returning the product. They keep on maintaining their stance that irrespective of proof of return submitted, since they did not receive the product they will not issue refund. They also said that I may not have returned the product to courier agency in response to which I asked that then why courier agency would give me pick up / return receipt. So practically what they are indirectly saying is responsibility of courier agency's returning the product to myntra is that of customer and if courier agency or myntra warehouse staff steals that product then it is basically customer's loss. Here the product was Rs 1000 off but imagine if we order a very expensive product and if it gets misplaced in myntra's return chain then basically consumers will have to bear the loss as they would not issue refund. This is very scary and totally unacceptable and should be resolved.

I ordered a U.S. Polo Assn.White & Blue Checked Tailored Fit Casual Shirt to gift it to a friend on his b'day. Same was received to him & when on his b'day i saw him wearing i was shocked. The colour which i ordered & the product delivered was totally different. Such a huge variation in the display & actual product received. Kindly look into the matter 7 exchange the product with the actual colour asap

I have placed an order on 6th oct i get acknowledge that i would get order deliver till 18 oct. I have not got my order till 21 oct n when i asked myntra customer care then they said we made 3 attempts for delivery but your premise was closed. Myntra didn't try to deliver my order. I have not got any call from delivery team nothing information from myntra side. Myntra is just making people fool.

Hi Team,

I raised a Return Order on[protected] due to size issue, its given estimated pick up date is[protected].

The Return Number is 17647322.

Today it is[protected].

Can you escalate this pick up, I want to return this As soon as possible.

I didn't received any update even on this. Can you look into this or need to raise a complaint about this return?

Hi i've returned few products a week ago, but didn't received the refund yet. Am i gonna get the refund? I've already mailed your customer care few times but they are not taking care of my problem. I will be needing the money. Please refund my money asap.

"payment / refund: i haven't yet received my refund
Response by e-mail (Shaziya sultana) (17/10/2016 12.43 am)
Dear asmita,

I understand your...