Myntra.com Complaints & Reviews

Hi,

I had selected the return option for a product i recently purchased as i did not like the same on 15th october 2016.

My product was picked up nearly after 14 days on 29th october 2016 by this courier service called shadowfax and he gave me an acknowledgement receipt as well.

However after few days i get another message from myntra saying that my pick up has been reassigned to a courier service called ecom express and to keep the item ready for pickup.

This is so strange!! Then i called tata cliq as informed in a message to contact them for refunds/queries and spoke with mr. Anant kashinath netke and upon checking with him, he said that the product has not been received till date and to send a complaint mail to myntra.

How unprofessional!!!.

I request you'll to look into this matter and seek full reimbursement of the money i spent on this product as this return policy was a very bad experience for me even after i have not used the product at all.

My return id no is 17673153.

I purchased a product from myntra on 2nd oct 2016 and paid for it in cash. I wanted to return it and that is when i realized that it was not marked delivered on the app. On talking to the delivery guy he said its his mistake that he didn't take my signature as it was cash on delivery and he will make sure the product is returned. As i was travelling the next day, i was in a rush to return the product and so i gave the packet to him. Later when i came back home i logged in to myntra to check if the refund was processed but surprisingly it was marked undelivered on the app and there was no mention of refund. I started email communication with myntra on 6th oct 2016 and till date they have been saying that my issue is on priority. I can furnish multiple email communications with them.in my last phone conversation i was told that i will get a voucher for the same amount that i will have to use in 30 days. I agreed to it as anyways i had to shop for diwali and i was ok with credit points instead of cash. Now diwali is over and i have nothing in hand - no refund, no voucher, just same old lies that my issue is on priority. I am attaching some emails that i have sent to myntra.

Hello sir my name is vinay singh and my registered phone number is [protected]. My order number is[protected] i placed an order 3 items on myntra dated 4-10-16 hoping that it would come before durga puja which was on 9-10-16 but myntra delivered 2 items on 27-10-16 after the end of major festivals and the remaining 1 item is still undelivered and today is 3-10-16.

Sir, if you can take any legal action please take it because this company is making offers and services which they can't fulfill resulting in lose of our valuable time and hope...

I brought one Triveni art silk saree and that was not as good quality which was showing online page so I return but they rejected my return because the product which I send according them it is a local product. But I send that same saree. So I call I fight with them regarding this but they says it won't be possible to return and they send it back to me and today I got that product which is totally different used saree which has false and Pico. This is so katha stick saree their is no pally or border. It is very bad condition used saree. Oh my god! I don't know how is Myntra become so cheap. I feel their is some problem with the pickup line whomever is handling this.

I ordered the product but received wrong product. When i check with customer service regarding the same, they are not even understanding the issue and not sending person to pickup the product instead they ask me to self ship the product. But in the site they say they will arrange pickup for any returns. This is not at all fare. Why do we order online if we have time to go out to courier the product. As they have sent the wrong product, they should arrange the pickup to return the product.

2nd time in a row Myntra delayed my order. I purchased products worth 15k and 11k with cash on delivery. Thank god i chose this option. They just dont seem to deliver what they promise. Customer service is robotic with their replies. Never buy stuff from there. Really bad experience. They may lose a customer and i know they don't care. But lemme tell you Myntra 1 + a few more and suddenly you will have hundreds.

Javed

My return orders no.18028497&18028413, once you pickup and return back to me. Now the pickup ajent saying they need the approval from from your side. I recieved the items without price tag. Packing and invoice are there. You see i have purchased items for nearly 10000/- from you. I am facing this problem for first time.
So please do the needfull
Regards - shiji antony

I have been trying to return a few items which I had ordered and received o9n 31st Oct. order ID[protected] .

The return policy says, there is no facility for return, at the same time it says " customer address required for return " There is no place to fill in the customer address.
Also i live in a metro city in the heart of the city, there is no reason why the courier cannot pick up when it can deliver .
Moreover it asks for some information about order ID and return ID if I have to courier it myself, where there is no return ID showing anywhere, without which they will not pay for the courier charges, which they claim they will .
I even doubt if they will return the amount paid for after the product has been returned .
The contact no is a machine, where there is no option to speak to a customer care executive to resolve queries .
Need help to return 3 of the 9 products ordered .

Myntra must be spending crores on advertising but your service is absolutely pathetic. First, you guys take so much time for product delivery. Secondly, you mislead customers by sending a msg saying you have delivered and next minute another msg comes saying you couldn't deliver coz customer phone was not reachable. Then when I try contacting the no you send in a msg they informed me that the product is wrongly delivered. When I try calling the customer care agency she tells me the product is yet to be delivered.

Are you guys taking us for a ride????

It's an absolute disaster to transact with Myntra. This is the last time I am dealing with you guys. No point luring customers with ads and brand ambassadors when you can't even meet basic service.

I have placed the 7 orders i.e. crocs women green clogs, sling bag from the house of tara, mast and harbour women red backpack, wrangler blue low rise jane slim fit jeans, Dressberry blue chambray tops and red tops and Dressberry women maroon espadrilles on the 4th of October 2016 with the total cost of 8025.44 rupees and the order nos. are[protected]clogs, sling bag and backpack),[protected]wrangler jeans) and[protected] dressberry 2 tops and espadrills) . The products were about to reach on 21st October but they delayed it and made the delivery date to 24th October. Days paseed I haven't received anything about the status of the product . I emailed them and they replied that one of their customer care team member would contact me but no sign of him. When I complained about it they sent me a sorry message . I called the customer service centre three times and they replied with "give them time till 28th October" but still no sign of any steps regarding my problem.

Sir,

Dress purchsed on 7/10/2016 through credit card payment option. This e-tailer has assured delivery on 26/10/16. But even after waiting for 19 days i am still to get the material. I has thrice called and inquired about the parcel but i didn't get any firm commitment.

Request you to kindly help me to get my money back with penalty for not delivering material and not listerning customers complaint. I had wasted my precious time by ordering material and subsequent follow up. If a etailer don't have capacity to deliver shipments ontime then don't allow these companies to accept orders.

Regards,
Jeo k jose
[protected]

I ordered a leggings from myntra, of c9 brand, the product i got was too small almost of a kid's size it is. It came without tags, even looked slightly old. So i requested a return or exchange and they declined saying it doesn't has a tag. I don't know what to do, i even sent them pictures of the product. I have all the bills with barcode on it. When it is their mistake why should i pay for it. Someone from their team might have done it. And they are not agreeing to take it back. My order number is[protected]

I ordered a jeans from myntra order no[protected] on date[protected] but after 3 days no message of shipment came to me then i contacted to customer care they raise a complaint and said it must be shipped within 24hrs but again after 2 days it is not shipped again i tried to complain on customer care they pickup the phone and make me hold for 10 mins and then said i told this case to my supervisor and cut the phone. Today date is[protected] but still the product is not shipped .
I am a regular customer of myntra and very disappointed by this behavior .
Suggestion for Myntra :Make toll free customer care number in high priority.And look into this matter.

My package was suppose to come by 29 October. I got a call from the delivery guy on 26th Oct by 12pm that time I was in office busy with my work. security man informed me. I called the mantra guy to come another time, but he was not listening and shouting at me.
I am mentioning his number here. Mob: [protected]
i don't know this person name that's why i put his number.His behavior towards customer is very rude. He don't have patience for waiting.He is bad-tempered and have no quality for this type of Job.myntra is good company and I am expecting a positive response from your side. Hoping you people really

I ordered Levis Briefs of size 'S' in the Order No:[protected].

The size written on the box of the product is 'XL' as it can be seen in the image.

But Myntra has put a wrong barcode on the product stating the size to be 'S' (can be seen in the image).

As this product comes under non return category, I am not being able to return or exchange it.

As the size delivered to me isn't correct please initiate an exchange request and provide me with the required size 'S'.

Kindly look into the matter and resolve this issue as soon as possible.

I had placed an exchange order on 15th oct'16 and the expected delivery date was 21st oct'16 (Order was for birthday gift on 26th oct). On calling the customer care on 21st oct'16 to know the status of my courier i got to know that the package was lost by their associate which was not at all intimated to me. When i registered a complain regarding same to myntra one of the customer care executive mr. Mohd shoaib promised to solve my query within 2 days and will update the status to again raise a request for exchange. After 4 working days i am still in follow up and the status is same "that the query will be solved in another 2 working days" i am feeling like i made a mistake by shopping online on myntra as it will ruin the birthday occasion completely.
At last i expect your response by end of the day today if myntra takes responsibility.in other case myntra should refund my all money and will be suggest all my friend and family not to shop at myntra in future due to this irresponsible behavior.

I had made a purchase with myntra
Order no.:[protected]
Order placed: sunday, july 03, 2016
I was supposed to receive a cashback of 10% of order valuewhich was never credited to my account till date. I had raised the issue with myntra on there official facebook page and then they had promised me to get in touch with me and further promised my cashback. Soon i received a call from myntra and the lady asked me to take my cashback in form of myntra coupon valid for 3 months. As per the opportunity i took it as it would have been better to resolve the issue at earliest though i knew this would mean that i would have to buy something from myntra in a haste within 3 months. So a coupon was credited to my account on 17 oct 2016. I was trying to shop with this coupon and i found that either i could apply a promo code or this coupon to purchase the item. (Fooled 1 as i could not not make use of this as money but rather a coupon rendering other codes useless). Even then i made my mind to use it somehow, and when i tried to use this code today i saw that the coupon has already vanished from my account. (Fooled 2nd time)
Now i would like to request myntra to credit my cashback into respective account rather then giving me something unworthy.
Account statement and my coupon screenshot already shared with myntra.

Thanks
Nikhil

Date of the incident: 3rd Oct 2016 to 24th Oct 2016

Full description:
[protected]

I had ordered 3 dresses (Order No.[protected] worth Rs.3218. Of these 2 dresses that came from the same seller, did not have tags attached to the dresses(tags with just the brand names were in the plastic bag) and there was NO PRICE STICKER on the tags. One dress had a price sticker on its plastic bag while the other had no price sticker at all.
I needed a larger size and hence raised an exchange request due to size issues on the SAME DAY OF THE DELIVERY.

Myntra rejected the exchange and after numerous calls and mails (complaint number[protected] and attaching pics of the tags and clothes, exchanged only 1 dress.

They don't send me a price tag and have the audacity to say that without a price tag they cannot exchange the dress due to authenticity!! Whose fault is this?? Am I supposed to produce a non-existent price sticker?? They request to consider this as an isolated incident! (I checked other complaints, it is not an isolated incident)

If their concern is that the dress was used or whatever, these points prove otherwise:

1. I have the tag, but there is no price sticker on it. These stickers are impossible to remove fully, if they think I did remove it for whatever crazy reason.
2. The tag has no hole punched (see attached pic), proving that the tag was never attached to the dress.
3. I raised the return request within 2-3 hours of the delivery.

Desirable resolution:
[protected]

I am not even asking for a refund, just an exchange. If they cant stock the dress without the price tag, let them incur a small loss, the mistake was Myntra's after all! Myntra should have verified the seller or the product before shipping it.
I thought a brand like Myntra would atleast have a little more regard for a regular customer.

Hi team,
I had ordered the product : KIELZ
Women White Solid Platforms
Size: 39 / Qty: 1
Code: 1562350
Tracking id: AN[protected]IN
This product is already delivered to me and i haven't achieved any delivery confirmation message or mail.
I want to return the product but i am not able to do it as it is asking for the product barcode which i cannot find in the package.
The barcodes available were:
[protected]
AN[protected]IN
[protected]

Hi,

I am really sorry to say that the myntra has given me a pathetic service. I dont know but i guess, if you cant manage the high volume order and logistics during sale, then don't go for it.

Issue.

1) In that i ordered levis boxer, which is non refundable and non exchangable, but i received product of two different colour and that two in one i have side pocket and in other i don't.

2) In the same order there is a product of Jack and Jones (T-shirt) which happen to be the defective/damage/tore at the collar side. When i raise the ticket for exchange then the pickup guy created issue that i need to send the picture to the customer care and face all the hurdles for the issue which i have not done. However the issue has been solved but still the product is with me due to unavailability of either o[censored]s. Now i dont know when i will be returning that tshirt or i have to bear the pain.

3) In the same i ordered one shoes as well but that shoes is okay (Thank God) but the packet of the shoes was totally teared off.

Note: All the customer really dont have much time thats why they are going for online shopping. If this kind of issue persist then what will be the faith and motive?? We really dont have much time for returning? if i am arranging time for the same then also i am facing issue like photo of defective piece to be send to customer which is no where written in your policy. Dont hide thing.

And trust me this also i am taking hard time out to write such a lengthy description.

Thanks