Myntra.com Complaints & Reviews

I purchased a nightdress of klamotten brand through myntra online shopping app. This product was purchased by me with other 3 product also. When i received it, it was covered in a sealed packet. After making payment for this product, i opened the packet. I saw that product has no tag/logo of klamotten company. This fact made me doubtful about the product and i made a return request against it. The next day, associate of myntra, came to my place and show me the product. When he found the product without tag, he refused the same to take it back. I was shocked concluded that in a multi product order, company put some false product also without tag.In most of cases, consumer do not make complaints against it and use the same. Thus, false product runs in market which worth is 0 amongst consumers. My return request is 15508869. I strongly request you to please take action against myntra and refund my money with damages.

Return no: 15013013
Order no:[protected]
Return initiated on 9th july, 2016. It was supposed to be picked up by latest 14th july. It's 21st july now. It hasn't yet been picked up yet after repeated assurance from their side that the product will be picked up "today". I have been continuously emailing/calling and following up with them.
I don't think it is fair that a customer should suffer because of their mismanagement. Pathetic service. They violate their return policy by harassing the customer.

Hi


I am himanshi srivastava

Telephone no:[protected]


I got a call from ekart courier person regarding myntra order[protected] code:1300456 libas mustard yellow print kurta costing rs 569 on 07 july 2016. I gave him my card to cut money instead of my order he debited some mansi's order payment from my card costing rs 3149 order id[protected] it is not even my order and i have paid for this order and the courier man is delaying me from thursday that he will soon refund my money that he has by mistake debited some other's order payment from my card, kindly go through the attached account statement. I have raised a complaint to them on 11 july with all the details but i am not getting any revert regarding the refund of my order please try to get my money refunded, it has been 1 month and they have still not taken any action regarding it. I am very distressed kindly help me to get it sorted please.

Hello Myntra,

My order No.[protected] dated 03 July 2016 was cancelled for no reason, without any intimation from your end.

I want this to be shipped back to me on the same terms and conditions.

Munna Singh
[protected]

Order no.[protected]. I purchased puma shoes from myntra and they have delivered the other shoes n used shoes and  now i complained to cce and spoke with him. They are asking for images.  and i have send all the required images to them. After three days i got an email frm myntra and saying that its not there fault and have rejected my return complaint.  i am very disappointed for trusting myntra. And apart from taking responsibility they were denying that its not their mistake.
I wanted to know whose mistake is this. Because at the point where i am standing my only mistake is to shop from them.  myntra is simply ridicules and worst site i have ever experienced. Its my first n worst shopping from myntra. Now i m not going to purchase anything from this sick site.

By myntra "we are sorry that an item in your myntra order has been cancelled. Such cancellations usually happen because the product did not meet our quality standard. Unfortunately, we do not have another unit of this product in stock to ship to you. Rather than ship you a poor quality product, we have cancelled the item in your order. This is a rare occurrence and we apologize for the inconvenience this may have caused you."

This is all bull i'm going to sue myntra for not delivering the product even after successful order booking.

Dear customer, we regret to inform you that we were unable to process an item of your order id[protected] due to product unavailability. Please accept a gift voucher worth rs.400 as a goodwill gesture. Voucher details will be shared on your registered email id within 5-7 days. The voucher will be valid till 31st august 2016. Refund has already been initiated if you have paid online.

Not intrested with ur worthless voucher!!

Warm regards,
Harsh jaiswal,
[protected]

Sir, i orders 3 items on 09.07.2016 in myntra.com my order no:[protected] they promised me to delivery on 14.07.2016. two items are delivered after 3 days but one order is remain and kelp in hold and saying that some huge orders it is delay. so i waited for 10 days. on 19.07.2016 i called to customer care about my order status but they are said promised me that your order is delivered as soon as possible. again i checked my order track but also no movement. again i called to customer care to ask about my order status when i am in on the line order cancelled mail they sended and said that we cancelled your order, no stock. but when i ordered there is stock is there and payment also done and accepted my order, promised me, now they without intimating me cancelled order. it is my option and they are saying we can do that. please sir/madam help me. daily without formal i am going to office. i had dream of that product but they are broken my heart.

I had cancelled an order on myntra on 7th july 2016 at 8:00 pm. I was informed that a refund of the amount paid would be made withing 7-10 days but it has been more than 10 days and no refund has been received yet. I am Greatly aggrieved by this kind of callous attitude of the company and I want my money to be refunded at the earliest. This has already caused a lot of trouble and inconvenience to me. It is expected of the company to now at least look into the matter and refund the money back as soon as possible without creating anymore trouble.

Order id:[protected]
I have have received product from warehouse after waiting 10 days for delivery no proper response not even a single mail, and now waiting to pickup 1 product return from 1 week i'm tired of this even shopclues and paytm are better than you. Customer service is very poor they just hang up phone these cheaters couldn't even provide toll free number and it costs me 2 rupees / minute... 300 or 400 i spent to talk to customer care... Refund my money at any cost asap... Bad bad experience..

Today i have added one item in cart and when i checked the order total was showing 1730rs. But when i did the calculation based on price details provided on screen. I got 1729 (3, 295 -1, 648+82). I agree it is only 1rs difference but u can`t cheat us like this. We generally don`t check the calculation every time while placing the order. I think may be before also you were doing same thing. But we didn`t notice that time.

If you are collecting 1rs from every customer like this then you be in crores in days by cheating customers.

Please correct the problem

I recently bought an article from #myntra, in that the mrp tag has scratches on the price amount. When i tried returning the article due to size mismatch, customer care is saying that it cannot be returned and stating the reason that the tag is having scratches. Moreover they are asking me images at the time when i received the article. How can i provide the images at the time of receipt of article. This is ridiculous, seems that #myntra is dumping it's old stocks to the customers.
Now when i raised complaints to the customer care, that complaint is closed, dropped several follow-up mails but no response yet.

This month july 2nd myntra kept some flash sale at exactly midnight 12:00 pm.. So, i tried to buy shoes and socks which costs around 850rs. While am trying to purchase that product via kotak net banking. Otp (One time password) also verified. But, suddenly my ordered got failed.. But, my amount got debited from my bank. So, i called to myntra customer care number which was +[protected] and i explained my issue to them. The very next day i. E on 5-7-2016 i got reply from there in message form. Like,

"dear customer, we regret to inform you that your account got debited but order could not be processed. We have initiated refund it within 7-10 days. We regret the inconvenience caused. Please accept a coupon of rs.400 off on rs.1000 as a goodwill gesture. Coupon details will be shared with you within 48 hours"

But, today is[protected] but, still the amount not yet credited to my account. Please, contact me to get clear idea about the problem.

Name: mamidisetty diwakar
Email id: [protected]@gmail.com

Hi its ibadat I had ordered a blow dry brush with order no[protected] I had ordered it on 10 July and the expected date in which it had been delivered was on 18 July bt I haven't received my order plz look at it and send the delivery as soon as possible.

My order number is[protected]. I placed a return request and the expected pick up date was 16/07/2016. My return is still pending as nobody came for picking up the order. Please let me know when the item will be picked up.m its already 18/07/2016 now.

Hey there,

Warm greetings for the day!!!

I have purchased a shoe through myntra online portal and now want to exchange due to size issue but the customer care and the website is not providing any related facility (Even committed in the sales invoices). They are saying pickup facility is not available and no return form is there for download so that i can send the product through manual shipment process.
Below mentioned are the product details :

Order no.[protected]
Order placed date : 12 july, 2016
Date of delivery : 15th july 2016
Price : rs. 2, 358.56 / 1 item
Name of shoe brand : dc trace tx blue

Please look into issue and do the needful favor.

Thanx in advance for your support.

‪#‎myntra‬ just fooling me, i raised return request on 14th, today is 18th but nobody yet turned to pick up product, look like they don't value their customers... Again they using my money from 4th july so #myntra should pay me compensation for using my money and wasting my time, also spent over rs100 phone bill to talk to their agents... This is what i... Got... Think before buying... They will spoil time...
Email script:
Auto-response by (Administrator) (18/07/2016 11.02 am)
Dear customer,
Greetings from myntra!
This is just a gentle reminder that we are waiting for more information to resolve your query, as it has been 24 hours. May we please request you to send the information requested in our previous email, to help us resolve your query faster. We at myntra are always keen to resolve our customer’s query in an expeditious manner and provide the best experience possible.
If your query has been resolved, there is no further action required from your end. We will automatically close the case, if we do not hear from you in next 24 hours.
Regards,
Myntra
Response by e-mail (Abhimanyu kumar) (17/07/2016 10.59 am)
Dear shekhar,
This e-mail is regarding the order number[protected].
Please accept my sincere apology for the inconvenience caused and delay in response.
It is never our intention to cause such frustration and i assure this issue would be dealt with utmost priority. We at myntra always ensure that our products undergo the most stringent quality tests before being packed and shipped out.
Thank you for sharing the images with us.
I regret to inform you that without the image of the item bar code, we will be unable to forward this request to our concerned team.
I request you to share the clear image of the item bar code of the product.
Bar code is a 12 digit number starting with '100'.. Found on the sticker pasted on the transparent polythene cover in which the product was packed.
I would also request you to mention the product name or style id of the product.
Please look into the below image of the item bar code for your reference.

Awaiting your response.
Regards,
Abhimanyu | myntra
“everything you need to look good”
Customer by css e-mail (Shekhar thorat) (15/07/2016 10.15 am)
Does this distressed? I see it on both legs...
On fri, jul 15, 2016 at 10:08 am, myntra wrote:
Response by e-mail (Ruchi johri) (15/07/2016 10.08 am)

Thank you for contacting us!
It is always concerning for us to learn about customer's complaint regarding the product quality/experience. There could be certain circumstances beyond our control where you could receive a defective/damaged product or a product that is not the same as per your original order, please do not worry as we will certainly ensure resolving this matter at the earliest.
In order to investigate this matter, i request you to share the following details by replying to this email:
1. Reason for return/ describe the issue :
2. Is the product unused and unwashed:
3. Are all the tags original tags/packaging intact: yes/no:
Also, i request you to share the following images as well by replying to this email:

Incase the product received is defective, please provide us the image of the product highlighting the defect along with complete product and tag images as shown:
Incase you have received a wrong product, please provide us the image of barcode along with the product & tag images as shown:

Also, request you to keep the product in unused and unwashed condition with it's original tags/packaging intact.
Please know that this process may take up to 3 business days from the time we have received the images. However be rest assured that we will treat this case on priority to provide you with a resolution as soon as possible.
We love our customers and highly value your association with myntra.
Regards,
Ruchi | myntra
“everything you need to look good”
Question reference #[protected]

Sir,
I order one of the product form myntra, on 10th juy 2016. I received on 15th july my order no[protected] but the product of the size were too small. So i requested for the return on 15th july 2016 and my return no: 15349464 but my return product has not pick up yet and their is no such notification of the return form last two days and even myntra associate did not contact me.

I have purchased a bag from myntra and made the payment through online credit card on 5/7/2016 and still no get my product, they told me delivery date of product on 9/07/2016 and they failed to deliver and again they gave me date 15/07/2016 and again they failed the date, now i m getting harash, hence i have paid the amount, m nt getting my money value.

Hi
I had tried ordering some items from myntra but the payment failed twice of amount of rs. 3323
Although the amount got deducted twice from my bank account. I had already registered complaint and they
Refunded amount for only 1 transaction. Myntra people are saying that they didn't get the amount and bank
People are saying they have debited the amount so ask the third party.

The refund for order id :[protected] an amount of rs 3323.21 is given and for another order id :[protected] for which the same amount is debited is still not processed and was being denied but now all they are saying to wait for over 10 days.

The delivery boy arrived with my watch which i ordered from myntra and the bill was of 449rs so i gave him 500rs he immediately refused to take, and asked me to bring exact 450 change. I opposed and he told me its your fault you should keep change and asked me to bring change from anywhere otherwise he will return the order. He gave his phone no-[protected] his name sunil mhatre and he went delivering the order. Please myntra look onto this matter