Myntra.com Complaints & Reviews

With changing consumer buying trends, all the online retailers aim to serve customers as that's how they tag or position themselves and when they fail to do so, they conveniently cover up by blaming customers!!well by doing so they don't realize they are not just losing a loyal customer but hampering their image as well.
I am shocked rather amused with the way myntra has handled my issue! I ordered a product which was not at par in terms of quality, print. Upon making a return request, the delivery guy inspected the product with all tags(as that is what any customer will do-ensuring the product is returned unused and in proper condition).after few days, the product comes back to me stating I have used it!!and to my surprise this time product has no tags, no barcode.Lolzz
While raising the issue, Myntra team has stopped themselves from understanding my genuineness and top of it have shipped back my product with no refund. Leaving the customer dissatisfied, they have even closed the issue in their system!
Well guys, m being cheated.be careful next time you order anything from Myntra.as they themselves have no control over their supply chain and vendor management.

I have ordered a pair of Adidas sandals. Myntra has delivered the damaged piece. The buckle was broken and the sole looked like a used one. I immediately requested for return. The pickup guy did not take back the sandals. He instead asked me to send an email to the customer support team with the attached images of the damaged sandals. I agreed and sent the images accordingly. Now, the team declined the request and says that we have used and returning the product. These sandals were ordered for my brother who stays in the US. There is no change for us to use the product. The sandals are worth of RS.2, 200.

I am very much disappointed for the way Myntra is dealing with the customer trust and experience.

I want Myntra to payback the amount charged on the sandals

I have NOT got the refund of Rs. 798, order number[protected].
this refund is pending since March 23rd, 2016. The customer care does not care enough, everytime I send and email they send an email saying "we will update in 7 days".
They hold customer money unfairly for 2 months, even after the product has been returned. D not use Myntra. Total harassment and waste of time and money.

I have bout two shirts of size 38. One of them is Numero Uno shirt size 38 which I want to exchange with size 40 which is available as detailed in their website. However, I am unable to process through apps. The Order No. is[protected]. I have tried several times on Myntra Apps which is downloaded on my moblie. However, return feature is not working. Therefore, it is requested that the matter may be sorted out immediately.

I have orders a kurti and a suit set on 27/4/2016 Wednesday of Rs 1646.25, sir dupatta shown in the display of the item was missing in my order and when I told them that I am returning this because of incomplete things in the order they refuse to take the return of the suit set .My order no. is[protected] and my return no. 13471352. Please look into my complaint.

Hello,
I had placed my order on 29th April for two items and I received an sms saying that my order has been updated to next day delivery. So I very happily waited the entire day on 30th April (till midnight) but I didn't even receive a call from any courier guy/ myntra customer care about the status of my order. In the track section o[censored]r website, it says it will be delivered by 30th April even right now (no real time updating)
So I'm highly disappointed with the way you people work with no discipline and no customer regard.
My order no. is[protected]

I purchased a Puma hoes from Myntra, and i am not comfortable to bear it, wanted to return it, but myntra's customer care service told me that shoes is used and they unable to return their product.

I am sending some photos of that product to check from your side. please find the attachment for the same.

product details are:

Order no. :[protected]
Invoiceno. : INV_[protected]
Shipment no :[protected]
Amount(rupee) : 1, 485.00

Kindly help to out this issue.

Thanks & Regards

I ordered a shoe whose order id[protected] is shoe was too small I returned the item now myntra is telling I used the product they are not going to refund fraud company I will going to file legal case against you .they kept products for almost 15 days pick up done on 16 April still waiting for my hard money I had word with police officer they suggested to file case in cyber crime

Product with incorrect size delivered. Raised return request, no one has picked up the parcel in two weeks now and the request still shows queued at the website. The compnay has not attempted to contact in 2 weeks and not refunded the amount in my account yet. The product states 30 days return and I am not sure what If that is missed by them, would there be more time given by the company. Will my refund really get processed.

Not sure what the company is planning about my refund.

Myntra took 5 days to deliver my order, after reaching near by me, I got a message PIC it up at that day @7:00 PM or before, but the delivery boy haven't called me later I got a message from that fails to deliver and they have rescheduled to next day.. But even days the same thing happened... I got this 'rescheduled message from myntra for next 2 days'later they have returned my product. With our my informing to me...

The product is defective so placed an exchange order on myntra, spent more dan expected time sent emails, finally after a long time delivery agent came with the product at a very inconvinient time and asked to send the approval email to him for which i refused. It makes no sense for me to do all this. Coz myntra shud do dat already. Pankaj bhise the delivery man was rude to me coz i dint send email. Now i called customer care spoke with soujanya who said i cant expect mr bhise to knw all the procedure. And now the product is out of stock. Very unhappy with overall services.

I ordered Nike Men White Air Pernix Leather Training Shoes (size 10) but i received size 11 and product is not up to quality, so I requested for return on 17th Aug and product was picked on 19th Aug. They said I will be receiving my payment back in 3 business days. After 3 days I tried reaching Customer care on call to know the status of my payment, they said they need another 2 days for processing. Again after 2 days I dropped an email to cross check my payment status, now they are asking for 3 business days. No one is serious in returning the payment. Every time they are asking for excuses, putting blame on other team and delaying the payment.

I seriously regret buying product in myntra and people are not responsive and the worst online service.

I still didn't receive my payment yet. Solve this ASAP

I order a product of Rs 1529 on[protected] but the amount got debited but my order got failed. So I mail on their support regarding this issue and they told me your process of refund has been forwarded. So today i.e[protected] they are telling me that they have not received any amount so we can't refund.
I have my bank statement and screenshot of statement has been send to them.
So please help me on this

Myntra provide refund option but harasses the customer when they demand for refund. I placed a refund request on 30th March when I din get any response I called up on the 11th day they are saying my product has failed quality test and I did not get any information regarding they until I didn't call them they told me price tag is missing then I sent a picture of the product I received saying that there was not price tag when I received it they told me wait for 4days it will be done when I called up on the 4th day they told me wait for more 4 days now they are telling me box is missing and I can't get my money back the value is almost 2400 they are lying saying I didn't give the box back. First they told me price tag is missing now they saying box is missing they giving me different answers which doesn't make sense because after returning the product and asking fr refund I ordered another product which is double the value of the first why will I not give the box back it completely doesn't make sense. Myntra are cheaters providing different answers to why my product was declined and refusing my product for reason please help me out since this is really a high value spent and I require my refund myntra are putting all false blame on me and not providing with accurate solution

Date - April 10 and April 12

I had tried placing an order on both the dates mentioned above and on both days the payment process was not successful. However, on both the dates the amount was deducted from my bank account and the order was not placed.

April 10 - Rs. 1129
April 12 - Rs. 1556

On April 12th, I was told by the customer care executive as per protocol they "normally" request the customer to wait for 48 hours and since that time has passed for the amount that was deducted on Apriil 10th and that she would be putting in a complaint regarding that. For the amount that was deducted on April 12, I was asked to wait for 48 hours and then Myntra would put in a request for refund.

Today is April 19 and according to their customer care executive Neha the request for a refund for the amount has not even been initiated. They have no idea why. The Escalation Supervisor, Mr. Akhil, said that if they are informed that the issue has not been resolved, then they handle those cases on priority bases. It has been one week since April 12, they do not even know the details as to why the refund has not been initiated. On being asked for a valid reason as to why the refund has not been initiated all Mr. Akhil had to say was that he would have to check with the finance team. Is the customer supposed to remind them to do that? Is the customer supposed to remind them to look into the matter? Is the customer supposed to keep getting after Myntra just because their money is stuck? Way to go, Myntra!

I just want my money back.

Cheap quality nike shoes bought through myntra 5 months back. It has torned in a few places. Nike shoes have a waranty on their shoes. I tried claiming the waranty through nike and myntra but don't have denied any help in the matter. I bought through myntra with a 20% discount coupon. Myntra are claiming that as i used a discount coupon, i can't claim waranty. When i spoke with nike, they are surprised that i got such a big discount on the shoe and are not willing to help with the waranty. Nike not even willing to coordinate with myntra [their product seller] to resolve the issue. I am submitting this information to consumer complaint forums and i recommend everyone not to buy from myntra and nike, horible service and no help. Myntra order number : 95551282.

I ordered 20 items from myntra in two orders on 8th april and haven't yet received full items.

The packet which came on 11th april evening had only highlander burgundy colored shirt and bill with it says two items highlander blue shirt too which is not in it.

The other packet which came on 12th april morning says four items and independence red blue shirt is not in it.

Its been a week now but they haven't yet provided any solution in spite of the fact that its a prepaid order.

Same happened with limeroad.com but they delivered the packet within 48 hours.

I need delivery of missing products with due compensation.

My e mail id - shikha. [protected]@gmail.com
Order no.[protected] and[protected]

Order no:[protected]
Placed on tuesday, april 12 2016
2 items: amari off-white crushed palazzo trouser and rangmanch by pantaloons, teal green kurta.
Courier name: delhivery
Tracking no: [protected]

The consignment was supposed to be delivered on 15th april. I did not received any. Yet i waited for it thinking a delay. On 17th i came to know that the order got cancelled and the consignment was sent back to it's origin, though i never cancelled it.
Now i am unable to find the consignment on the same prize and size. This incident is so frustrating. I can understand the delay but how can you cancel it.

I want the consignment back on the same price and same size. Please do the needful.

Why is Myntra posting fake details regarding products on instagram and facebook .This may increase the number of downloads but will decrease the popularity...BEWARE!!

I hv ordered 30 products from myntra and i got the all product in single shipment in a single cartoon.But i got only 19 products and the remaining 11 products in empty box. My order No. is[protected] and shipment no. is[protected]. i have order on 07 april 2016. MY contact no. is [protected]