Myntra.com Complaints & Reviews

I have order for a bag on 29/05/2016 and got on 31/05/2016 but get wrong item then i return the bag on next day but till now i did not get my money back

I did cash payment through my debit card, i was opting for cash on delivery but did not, it was my first online purchase and does not feel good to get a bad response from such a reputed company.
I am not sure that i would purchase again from the company..

On 29/5/16 i placed an order for two shirts and it has not been yet delivered. I received a message saying it has been delivered and would get it by 3/6/2016 but it did not call me or inform me about anything to fetch my product.
I did cash payment through my debit, i was opting for cash on delivery but did not, it was my first online purchase and does not feel good to get a bad response from such a reputed company.
I am not sure that i would purchase again from the company.

I have purchased a jack & jones, olive green marco slim fit trousers code 1246319 vide order no.[protected] worth rs. 1527.37, the product delivered to me was a defective one as it got torned with the slightest stretch, the product was probably a used or "b" product. I am uploading the pictures of the trousers for your reference. I am a regular customer of myntra.com, a selling this kind of products definetely spoils the goodwill the company have maintained so far. It would be higly appreciable if i got my money back because its quite a big sum to pay for a torned piece of cloth.

Hi,
its the first time i am buing something from myntra and i gone through bad experience, i receive sms from mytra regarding the sales/delivery person detail .
i tryed to contact him and he seems ignorant and give me another person number to contact, this fellow is told me its someone else duty and he will not deliver the product and neither he give me that person no.

and continously i am getting sms for unsucessfull delivery, where as no one contacting me for this.so i am so disappointed because other online dealer provide the product proper on time in the same address.please trained ur salesman also.
HOrrible.

order no.[protected]

bye
sanchita banerjee

Dear sir madam/,
This is a complaint regarding myntra.
I had placed an order for purple feather black pencil skirt on 18th may from myntra.com (Order #[protected]. The product was delivered to me on 23rd may but without barcode or tag (Which i realised during refusal). Upon receiving the product i tried on the product the same day and i found it was too small. I raised an exchange request for a higher size immediately. I put back the skirt into the same package just the way it was originally packed using the same myntra covers. The new order no.[protected] was created on 23rd may for the exchange item.
However the exchange was refused on 27th may on grounds of missing barcode and tag. I had contacted customer care and shared images of the product & packaging inspite of that myntra has been refusing the exchange/refund stating without bar-code they will not be able to re-stock product.
Why should i be penalised for myntra's negligence?
Please help
Thanks & regards,
Anindita upadhyay.

Hi cc team,

I made a purchase in myntra and i was promised 15% cashback on hdfc card. My initial order amount is rs. 2, 728.47 and i returned one product which is rs. 692.68. So, my final order amount after return is rs. 2, 035.79. To avail the cashback, one must have minimum rs.2000 in their order. As i didn't get my cashback, i called myntra customer care. Myntra told me that i am not eligible for cashback as i returned the product. As i have paid more than rs.2000 (Excluding the return), please answer me if i am eligible for the cashback or not?

Myntra: please do not cheat your customer with unfair hidden terms & conditions.

Order no.:[protected]
Order placed: saturday, january 02, 2016
Total amount: rs. 2, 728.47
Returned amount: rs. 692.68

Regards,
N

Hi cc team,

This is a story of a young online shopper who is cheated by myntra.

I made an order in myntra for rs.2867.01 on jan 02, 2016. I was eligible for 15% cashback from hdfc. Its been more than 4 months and i did not get any cashback. When inquired, i was told by myntra that i will not get any cashback as i did not escalate this issue within 90 days. I trusted myntra when the cashback was delayed but now i learnt that myntra doesn't give a damn about their customers.
Order no.:[protected]
Order placed: saturday, january 02, 2016
Total amount:rs. 2, 867.01

Thanks myntra for being useless. No more orders in myntra.

Regards,
Gowtham

I have two issues:
1. i am not able to create request for return of one of the items of my recent orders. as per the status the items are not delivered yet, though 2 out of the 3 items are delivered.
2. one of the items have been cancelled stating poor quality of the product. but i have no information about the refund for that product

Order Id:[protected]
Item to be returned: boys orange printed t-shirt; code: 1095605

Item that was cancelled and not shipped: Navy & Green Polo t-shirt; code: 867505

Myntra App being used from iPhone 6 device.

Dear sir
I have brought 2 duke polo tshirt from myntra.com. I have received the order and i found that the two tshirts are not fit for me.they are too small. So i requested for return but they did not come even after the pick up date. Then I called myntra and they told that they will a range for a pick up but they didn't come. So after calling for 3 or 4 they came and took off the product. Now it has been 6 days since my product was picked up. Now my T-shirt has gone and my money is gone. They didn't refund my money. So please refund my money as soon as possible. I have given the order number in my previous complaint. Kindly regard this.

I want to complaint against the Myntra delivery person named as Sundresh.T against his his rude behaviour when i requested to deliver my product at a particular time. The delivery centre manager named as chandru assured me that by 2:30 i will get delivery but when i contacted the delivery person at 2:25 then the delivery boy Sundresh .T talked to me very rudely and shouted on me as well.I have complaint against his behaviour to customer care as well.but haven't heard any thing till now

I have ordered pink tunic and white dress o[censored] & f brand return request is created pink tunic was returned and white dress has not yet picked up from 10 days customer executive told return will be done but not yet return has been created being 15 days additional to that my pink tunic is failed quality taste giving a bull reason that aroma is coming from cloth my money has been wasted myntra service is of cheapest quality i request all dont buy anything from myntra

I hd ordered a top on 6th may 2016 through google online and received da product on 13th may. The top whc i hd ordered dint fit me so i tried to return it. I followed da instructions and if i go to my orders it shows no orders no returns. Am fed up with dis. Even i ve called customer care number even it says da same thing and i don't know wat to do. My order number is[protected]... Plz help me to return my product

I have ordered a pack of 2 polo tshirt from myntra on 21 april 2016 and was delivered on 27 april 2016. But the size was not right. The order number is[protected]. So i registered a return on myntra but they did no come for pick up even after the pick up date, 8 may 2016. So i called myntra and i said this matter and they said that they will arrange a pick up within 2-3 days but there was no response from them and they did not come for a pickup. So i called them 2 or 3 times after this and they said the same thing but they did not come. Now the return date is going to end. Now i have lost my trust in myntra. So now i ask you to come to my address a pick up my item and refund it

On 2nd may i purchased using myntra.com online shopping 4 items, these 4 items clothing t shirts and trousers
Since i did not like three products i wanted to return those back to myntra, i followed the generating return id on myntra app and sent these three items in a courier dtdc having tracking id z89094403 on 6th may 2016


The above consignment was delivered to myntra on 9th may 2016, please see the details of the consignment weight provided by the courier company dtdc


Consignment details...


Shipment no. : z89094403 billing mode : air
Reference no. : n/a
Rto shipment no. : n/a

Booked by : muzaffarnagar - mrt road-muzaffarnagar-uf466 on : friday, may 06, 2016 @ 2017 hrs
No of pieces : 1 weight : 1.000 kg.

Status : delivered on : monday, may 09, 2016 @ 1100 hrs
At : delhi


Received by : company sealstamp


Additional details...

Forwarded from mahipalpur branch, delhi to mahipalpur, delhithrough franchise delivery mf no.[protected] on mon, may 09, 2016 1002 [consignment weight-1.050kg, pcs-1]

Received and scanned packet manifest at delhi apex, delhi frommuzaffarnagar branch, muzaffarnagar through mf no. (Y[protected]) on sat, may 07, 2016 0627 [consignment weight-1.048kg, pcs-1] {remarks:-}

Received and scanned packet manifest at mahipalpur branch, delhi fromdelhi apex, delhi through mf no. (N8196424) on sat, may 07, 2016 1303 [consignment weight-1.050kg, pcs-1] {remarks:-}

Load received at mahipalpur branch, delhi from delhi apex, delhi via cd/lt/rr no. (454545) on sat, may 07, 2016 1240 [connected via (-) on sat, may 07, 2016 at 1240 ()], master conn no.0

Outgoing load from delhi apex, delhi to mahipalpur branch, delhi via cd/lt/rr no. ()[], master conn no.25535755

Packet manifest (N8202546) made from delhi apex, delhi to mahipalpur branch, delhi on sat, may 07, 2016 1055 [consignment weight-1.048kg, pcs-1] [mode:air]

Outgoing load from muzaffarnagar branch, muzaffarnagar to delhi apex, delhi via cd/lt/rr no. ()[], master conn no.2640476

Packet manifest (U9658428) made from muzaffarnagar branch, muzaffarnagar to delhi apex, delhi on fri, may 06, 2016 2115 [consignment weight-1.000kg, pcs-1] [mode:surface]


The packet was booked at weight of 1 kg and also received at weight of 1 kg so there is no missing item during the transit otherwise it would have shown a decrease in the weight


Out of the 3 item sent only two items were refunded and one was showing in transit
I wrote them an email asking about the delay

Please see the email below :


Hello


I have returned three clothes with return number 13554993, 13555011 and 13555021

All these packets were send together in one courier costing me rs 180 and having tracking number z89094403 by dtdc


The two cloths have been accepted but one cloth is not accepted yet and showing in transit but since they are all sent together it has reached myntra already

Please update all the clothes status and also please credit my courier charge into my myntra account

Best regards
Mukul

[protected]


Product worth : rs 2999

I got the below reply: in which i was told me that they did not received the package

Response by e-mail (Jabbar i) (15/05/2016 12.53 pm)
Dear mukul,

I would like to take this opportunity to apologize for any inconvenience caused to you in this regard.

I understood that you had selfshipped all the products under one package.

However, we have not received the product 'united colors of benetton grey slim trousers'.

Hence, i kindly request you to contact the courier service and advise them regarding the situation for further assistance.

Any inconvenience caused to you in this regard is much regretted.

Regards,
Jabbar | myntra
“everything you need to look good”
Enjoy shopping on the go with our mobile app.

Sir,
I ordered the roadster blue skinny fit jeans worth rs.576 from myntra.com My order no. was[protected]. it reached to me on 11th may, 2016.

It had the fitting issues below the knee and also the button of jeans was broken. It had 30 days return policy. So I did the procedure of returning this jeans on 12th may, 2016. The return no. Is 13765248. The man from mytra came on 13th may, 2016 and told that you have to mail the photos of the jeans to this mail ID ([protected]@myntra.com) and then return order will be generated again. So I sent the photo of the jeans on 13th may, 2016. In reply the sent me the mail that one of the myntra team member will contact you in 24 hours. But still no one has contacted me. I read the customers reviews on returning the products which are not gud. so I am afraid that after long time they will deny to take back the jeans. After 30 days they would surely deny. So please help me.

Thank you.
Dimple Valia

With changing consumer buying trends, all the online retailers aim to serve customers as that's how they tag or position themselves and when they fail to do so, they conveniently cover up by blaming customers!!well by doing so they don't realize they are not just losing a loyal customer but hampering their image as well.
I am shocked rather amused with the way myntra has handled my issue! I ordered a product which was not at par in terms of quality, print. Upon making a return request, the delivery guy inspected the product with all tags(as that is what any customer will do-ensuring the product is returned unused and in proper condition).after few days, the product comes back to me stating I have used it!!and to my surprise this time product has no tags, no barcode.Lolzz
While raising the issue, Myntra team has stopped themselves from understanding my genuineness and top of it have shipped back my product with no refund. Leaving the customer dissatisfied, they have even closed the issue in their system!
Well guys, m being cheated.be careful next time you order anything from Myntra.as they themselves have no control over their supply chain and vendor management.

I have ordered a pair of Adidas sandals. Myntra has delivered the damaged piece. The buckle was broken and the sole looked like a used one. I immediately requested for return. The pickup guy did not take back the sandals. He instead asked me to send an email to the customer support team with the attached images of the damaged sandals. I agreed and sent the images accordingly. Now, the team declined the request and says that we have used and returning the product. These sandals were ordered for my brother who stays in the US. There is no change for us to use the product. The sandals are worth of RS.2, 200.

I am very much disappointed for the way Myntra is dealing with the customer trust and experience.

I want Myntra to payback the amount charged on the sandals

I have NOT got the refund of Rs. 798, order number[protected].
this refund is pending since March 23rd, 2016. The customer care does not care enough, everytime I send and email they send an email saying "we will update in 7 days".
They hold customer money unfairly for 2 months, even after the product has been returned. D not use Myntra. Total harassment and waste of time and money.

I have bout two shirts of size 38. One of them is Numero Uno shirt size 38 which I want to exchange with size 40 which is available as detailed in their website. However, I am unable to process through apps. The Order No. is[protected]. I have tried several times on Myntra Apps which is downloaded on my moblie. However, return feature is not working. Therefore, it is requested that the matter may be sorted out immediately.

I have orders a kurti and a suit set on 27/4/2016 Wednesday of Rs 1646.25, sir dupatta shown in the display of the item was missing in my order and when I told them that I am returning this because of incomplete things in the order they refuse to take the return of the suit set .My order no. is[protected] and my return no. 13471352. Please look into my complaint.