Myntra.com Complaints & Reviews

I bought denim on 28/11/2015 order no. 97800263.
Point is a common man buys a denim for 3150 Bucks which dint even last
for few months.
Before also I used same company but never had such issue.
Brand asked me to contact re seller i.e. Myntra & ask for return.
Myntra is saying its not manufacturing defect so we are not responsible.
Even I took it showrooms they are saying if I bought it from them they
would have returned it immediately.
So is it mistake to trust Myntra over showrooms?

I haven't get my ordered item.
but I got one message that item was delivered
my order number is[protected]
I was order one t shirt the name of the company is Tokyo laundry and a casual shirt of the company is roadster at 6/02/2016.
and I got message from myntra is your all item is delivered on 21/02/2016.
but on 11/02/2016 I got a new message from myntra is your item was delivered.
but still I don't get any of my ordered item.
The total money that I paid that order is 1805 rupee.
what I will do?

I have ordered a Nike Trackpant & it has Successfully reached me.I didnt Like It so I Return To Myntra From Where i Have ordered it. My Main Concers is certainly that Why My Product is Given Back to Me & your Logistics Department is Saying That There is a Missmatch of the price tag.I mean That is the problem of The logistics department not Mine Tiny concern. Pleaze refund my Money to My Details Which I Have Given To Myntra. Let me Be sure that the Product Is Not Being Used & no Tags Are removed . thanku & Hope That you Will Solve This little concern of Mine.

I've been a loyal Myntra customer for a long time now. what i used to love about them is their exchange and return policy - you don't like something, return it, no questions asked. but recently i was shocked to discover that the 4 sweaters i bought online (out of the 6 ordered), weren't up-to the mark. but i didn't worry much as i could return them as easily as i had ordered it.
To my shock and surprise, it showed that they can't pickup the return items from my address and i had to courier them to a mentioned address. i don't understand that, if they can deliver to my address then why can't they pick it up? (which they've done many times before).
I refuse to spend on courier charges for items which I'm dissatisfied with in the first place. i want Myntra to go back to the easy shopping company like it was before, coz i stood by them even when they had the problems with their delivery boys going on strike and all the deliveries go delayed by a few weeks that time.
I had shopped for my birthday, which was on 2nd of February. i had initially intended to return these sweaters and buy something else from Myntra itself, but i haven't and don't think I'll ever shop on Myntra if my items are picked-up ASAP and my bank account is credited with the money.

Hello every one
Myntra.com the name you all know by television add friends i want to tell you they are fraud i have order 7 shirts and when i have receive they all are non brand able and even those articals are not in company store when i cross check them after then i have make refund request for all seven shirts and send by myself as they dont have pick up in my area so i have courier it to new delhi and they recive my all 7 items as i confirm by calling there call center but when refund initiate they send only 4 shirts refund and give excuse that they did not recive three shirts i surprise and contacting them again and again but they are some time say tell us the weight of shipment i have given whole proof and there executives confirm of seven items recived but still they are not initiating my refund bull **** service i have seen first time from past 7 years i have make first time purchase from myntra and i never thought this could happen but they did friends and now still i am in contacting for refund but they are like, they know its there warehouse mistake but still they are not

Freinds its just to aware you about myntra.com How they are cheating there customers i have heard may complaints like this after this incident about myntra and this also happen to me so i want you to be ware about such Fraud from MYNTRA.COM

its very comman with this company.

I have placed a full return request (worth INR 5600) for one of the myntra order. The guy from Delhivery courier came and collected the items and packed them in box and affixed a bar code. He didn't give me any receipt but told me that I would receive the acknoledgement number via SMS. I have not received any SMS and now Myntra is saying that refund cannot be initiated since they are unable to track the package.

Delhivery is not helping me to track the order, instead they keep saying that I should to talk to myntra. And myntra saying that as per delhivery records they are unable to track the package or was never picked up.
Please help me.

Myntra has just given me the worst online shopping experience ever . I have been shopping online since sometime but these guys picked up products for return and never acknowledged the pick up nor gave any receipt because that's their company policy and thus there was no refund. That's THEFT, blatantly put.instead what I get for an acknowledgement is that your return was declined and never picked up. WTF. But I have all the evidences with me. i placed an order(order no.[protected] at myntra for 14 products . out of this 14 items I placed a request for 5 items to be returned . for three of these items I asked for a cash back in the myntra wallet and for the remaining two I asked for a cash refund in my bank account after providing my bank details. I received a message for a pick up of these five products with the details of the pick up boy Ajay ( phone no. [protected]). Later that day I received an email saying !y return for two products with return IDs 11808775 and 11808825 have been declined and another couple of emails immediately after that telling me about a renewed return request for the same two products ( product codes 847059 and 942551) . but by that time the pick up boy had already picked up all the 5 products. I signed on the form hr carried and myntra doesn't give a receipt of pick up. The three products for which I asked a cash back in my myntra account were duly acknowledged and cash back in myntra account was received on the day of the pick up itself . nbut for the other two products of which I got a declined request message was never acknowledged till date despite numerous attempts at contacting the customer care . refund obviously hasn't been made nor has been attempted by them. It's been exactly a week since the products were picked up but there has been no acknowledgement of the same. It almost amounts to theft and cheating by myntra and thus this complaint. - Ajay.

Dear Sir/Mam

I Ankush Gupta ordered Campus sutra jacket on 24 jan 2016 order no[protected]
has a manufacturing defect. Stiches are open on the right hand shoulder.
The return order has been cancelled due to some approval

So I request to approve my request and return the jacket as sson as possible

Thanks

Ordered Louis Phillipe sunglasses from Myntra day before yesterday 02/02/2016.
It was crooked slanting towards the right side. When I asked them to exchange the product, I got the most amazing reply
from them, they said, "Exchange is not serviceable at your pin-code." I live in Andheri west, it's in heart of Mumbai.
If you can't service exchange here, I can imagine the horror other people have to face who live in outskirts.
You can deliver where ever you want, coz you make money from it. You can deliver your products to MARS, but When it comes to customer service
you leave your customer like MATT DAEMON in MARTIAN.
When asked to give a best possible solution they asked me to return this product and
order a fresh piece and pay for it. You' ll get the refund for the faulty product in 15 days(7 days to pick up the product and 7 days to process a refund.)
So basically they are asking me to pay double the amount and hold my money with them for 15 days and then release it on bail as a cash back option as I had ordered Cash on Delivery.
I don't understand this nonsensical logic and monopoly that this brand is running and fooling people. You have problems with your logistics figure it out yourself, don't give us outrageous explanations!! All we want is a proper customer service not a crazy procedure.
Where as all you have to do is ask the person whoever will be collecting the faulty product to get a fresh piece(Not so faulty) along with him.
But your procedure makes as sense as this - eg: Walk on the road, then fall in a man hole, it will stink real bad, but you have to do it coz its the best possible solution. Figure your own way out of the sewer.Enough of illogical excuses and explanations!!
Your customer,
THE MARTIAN

It's been almost 2 years I am shopping from their website. This has never happen.
I need a pick up from my address. Why would I shop online if I have to send return by courier by myself.
How can you send the product and if not liked how can you not send anyone for pick up?
Is this what am I suppose to do after paying and shopping online? I would prefer shopping from mall then.
How can they tell their customer that return service is not available?

Package Number:[protected]

Order Number:[protected]

Courier Service: Delhivery

I have been paid 4000 with COD,

im was very excited with nike shoes but unfortunately I have ordered with fraud company they sent me used shoes without box also broken, third class poor packaging

I have constant fight with support team but they wan't response positive

after seen many negative feedback of myntra I have put that used shoes dustbin

please be aware about myntra.com its totally cheater fraud company, they will suck your money and time

After Myntra received 3 items of my return delivery through courier, the company backed by replying that it has received only two items . hence they gave cash back for only two items. I have followed them from las 20 days for the same. but they didnt turn around. Even i sent them a proof of the receipt, which is properly detailed with weight of the items as well as the value which can ascertain that i have sent the products. Believe me they are cheaters. Their supply chain has got a big error. the staff has manipulated the return delivery and now they don't accept it.
But for other customers i am going to sue them in the court of law.

Hello
I ordered a pair of shoes from myntra in Dec 2015. I received those shoes in defective condition. I raised a return request on 8th Jan and since then they are making a fool out of me. First they said they will take it back and for two weeks they sent me messages that this and thus person will come to take your product. Then one day I got a mail that my request has been declined and after I raised the request again, they cheated me again. For 15 days they emailed me that I have to send the pictures, the numbers, the price tag. I send all the pictures the same day and after one week they said that the product can not be returned. We sent a fresh product. I am very disappointed with their services. Heights o[censored]nprofessional behaviour.

I ordered several items by myntra app but they cancelled it by themselves without taking my consent. When I asked about it they told me because I have returned a order so they did cancel my order behalf of this moreover they blocked my account without taking my permission including my friends account too. I have cash back of rs. 314 and another return of appox.1125 rupees. They are not giving my money, they have robbed my appox 1500 rupees...

I have been waiting for more than 12 days now for the product pick up. The first return request was raised on Jan 12th. As the date of resolution ( 5 days) came close.

They closed and raised the request again. Again 5 days wait.

Every time on the 5th day they cancel the pick up and re-raise the retuen request.

This has happened total of 4 times. Please see all the attached images.

I have spoken with the customer representatives many times but nothing happens.
Extremely bad customer service. I am not going to purchase anything from Myntra/Flipkart in future.

Also, I will put this on my social media accounts so that other are informed of this fraud.

I have orderered a orange unisex bag from swiss design.Now I want to return it for personal reasons now I can't find my order in Archived orders of my myntra app what should I do??

It took more than 1month 4 MYNTRA to pick up 2 units 4 wic i hd placed a return request. This happned coz d person use 2 go 2 some other address.After sending them several mails i ws asked 2 replace d pick up request n finally d 2 tops(Mirage Yellow Embroidery kurti n Wills Lifestyle black top)wer picked up on 13th jan 2016 by Mr. Nadeem (cell-[protected])from Kalina . When i asked for refund Myntra failed to acknowledge the receipt of Wills Lifestyle black peplum top product code(481646).Funny part is when i mailed dem sayin that both units hv been picked up dey placed a return request themselves for d black top, mkin me say d same thing ovr n over again.
Similar incidence happened with me in July 2015 for product code 635347.The pick up agent is well aware of the unit he is coming to pick as he is sent by MYNTRA only dan hw cn dey say they hv nt received.where is the disconnect i do understand.

First of all the delievery man delivered my package to a unknown addresse after crying for about 15 days I got back my parcel and all this from online debit payment ..after that when I got a lesson that from future don't believe in online payment ..I come to know that my address is blocked for cod really you've got to be kidding me ... Shopping karne kai baaad pata chalta hai ki bhai cod aption hi nai milega

While returning a product, myntra is telling they received wrong product without tags!! Cheating customers by not returning the money or giving correct product!!! its been 2 months, noone is giving a proper answer. Myntra is cheating people, as we can see from these hundreds of complaints, its not only happened to us. Myntra is cheating customer in every way possible. is this the way to gain money? by fraudulent?? cheating??

Okay. I placed an order for jalandhar city on 10th jan 2016, and got an expected delivery date of 19fh jan.
The order/product was dispatched on the very same date. And on 12th jan the product was recieved at Jalandhar logistics hub. EKART is the logistics partner for both flipkart and Myntra.

On 13thjan, got a message from ekart that my product will be delivered today before 7pm by "delivery boy's name" "phone number". But, no such product arrived at my doorstep on that very day.
Next day, contacted Myntra via email, and it takes atleast a day or two to get a reply back. And got the message from Ekart as well that the product will be delivered today by the same person. Contacted the person, he told me that he is on leave so the product will be delivered tomorrow. I went to that logistics hub Jalandhar and they asked me the tracking id and I provided them that. After that, I was made to wait for around 20-25 minutes, they kept on telling that they were looking out for my order, but I didn't get that order. And then afterwards I left. After this again got the message that they were failed to deliver the product and they have rescheduled it. And this whole process kept on happening till 18th jan which was last date for delivery of product by ekart.
And also I tried contacting the delivery boy aswell in the days between 13-18 twice or thrice but that guy hadn't had a clue about my order. After that got an email on 18th night, that I have made cancellation request of the order, but there was no such cancellation request madeby me. Then, on 19th got call from myntra regarding this that my porder has been cancelled, I tried to listen to there explanation and they told me that there were multiple attempts made to my address and I was not available that's why your order has been cancelled, just disconnected the call as I was busy at that time. After that i called the Myntra cx care in the evening, they don't have any TFN despite being a multimillion company.
And told them about all this and they told me that multiple attempts were made to deliver the product, but unfortunately they were not able to deliver it and that's why, now the product has again been sent back to myntra, and they have cancelled the order. Told them that I haven't recieved any calls from ekatr team or the delivery boy. And narrated them the whole story. They then asked me to wait for next three days till the time they get a revert from there ekart logistics team as well.
And this was there reply, they don't have any streamlined process I guess.
Order id/shipment id[protected]
Tracking id - [protected]

Disappointment/Sufferings offered to me-
4 calls were made by me in all. 3to the delivery guy(5mins) and 1 to myntra(25mins).
2 Emails were sent to Myntra support.
Lot's of humiliation, disppointement, harassment.

Please help me with this.
What i want?
The product andthe compensation from the sole company which is responsible.