Myntra.com Complaints & Reviews

I have ordered a wildcraft unisex green and grey backpack on 04.03.2016 and delivered it on 05.03.2016.
But the delivered bag had one part missing (Angular waist belt).
So raised an exchange request and the exchanged product was delivered on 07.03.2016 around 7pm.
But this time i have received the used product from myntra,
There were one pieces of written paper inside the bag, some other product sticker inside the bag, and dust on all over the zip covered side.
I have informed the same thing with customer care executive immediately (Around 7.30 pm),
Also i have sent the mail with images of the bag to customer care address.

Complaint (Incident) number was[protected]

But now i got a feedback from them that they delivered the new product.
I have paid rs.3495 (There was no offer) for this bag and received used product.
They said that based on the images i have shared they were not able to recognize that was the used product.
So i told them take the product back and then check, but they are not ready to take back the item from me.
Just sharing this information because if anyone received any used product, please don't inform them that you received the used product.
Instead of that please return the item (If so there is a chance of getting the money back). If you informed them that you have received used product and then they will tell you to wait 5 business days to check internal verification and finally tell they delivered the new product, no way to take back that item. I don’t think so they are checking the return items are used one or not, because if that is the case then i will not get the used product.
I have already lost rs.3495.
Since last 2-3 years i am using myntra and this is the first time i got the used product from them.
Now onwards i won't use myntra and flipkart for buying any product, i already informed my friends about this incident.
Please share this info as many as possible and get away from this kind cheating from myntra...

I bought a pair of Carlton London nude wedges from Myntra but after using them a few times, the footwear worn out. It literally broke into 2 pieces. Now, after submitting the complaint they arnt taking any actions.

I have got an defective product from your app. Seriously I have trusted you guys too much I have so much expectations with you that's why I ignored other sites like snapdeal Amazon etc but what you have given me in return. Nothing I want to return my product I am sending an image of your product kindly pay some attention to it and do something other wise I will file an case against your company

Hey guys I ordered three products and I recieved them at the same day and when I opened the package two things was which I ordered was correct and the pant which I have ordered is wrong colour and when I contacted Myntra persons they are just telling me to send the photos of the package I'm been trying to send photos via app and it crashes all the time

Hi all,

It is giving me a pain to write you about this issue that i have got a wrong product & this is my first order on myntra. I was so excited for the same but when i saw the product i felt like why i have trusted you people & made a prepaid payment. I realised that i shudn't have trusted this much.

I wrote this on twitter but its been 4 days but not getting any positive response. Your help is required in sorting the issue.

My order id is[protected]

Product Price Discount Size Quantity Total
PUMA Unisex White Smash L Casual Shoes Rs. 4499.00 Rs. 1715.24 UK8 1 2783

Ordered a levi's brown belt for men worth 1499 bucks form Myntra.Got delivered on 27th feb 2015 when i opened and looked at the product there were mutliple scratchings on the front side of it and on the back there was a cut.I immediately raised a request for replacement.Next day the boy declined from taking it and asked me take an approval from myntra by writing a mail to them. After many calls and email finally the reply i got from them on 7th march that sorry we can not do anything as the product was checked in the warehouse properly and then was dispatched.My question is how on earth if it was checked properly i got that worthless, junk product delivered to me even after paying huge sum. What a stupid, pathetic and horrible mechanism they deploy to check for the defects in the product in their warehouse.whether they really do it or simply claim to do so make avail to us whatever products getting rejected by some other party.Do not use myntra's services.Better go for amazon.I have been using amazon for last 5 years and it has never happened and even something goes awry they take the product back and refund. Myntra outrightly rejected and did not try to offer me anything..I did a blunder by ordering this belt from their site.This was my first and last time with myntra. Will not use myntra from hereon and advise you all not to get duped like me by myntra. End result...paid 1500 got used and defective product and myntra is not taking it back.

I had bought a top of around 330 rupess.. bt due to issues had to return it.. but till date i did not get d money refunded in my myntra account.. i have been a regular customer with myntra. so it is very unexpected.. i would request you to refund the money.. please..

I never expected such kind of service at least from a reputed company like Myntra.
It is extremely dissapointing that in spite of being a loyal customer to the online shopping portal this is the kind of service the company offers.

The product Adidas Neo white v run vs casual shoes got delivered to me on 23 rd february 2016 along with one more adidas shoe. On that very day itself i had placed the return request. The next day i.e 24 th February 2016 the product got picked up by myntra pick up executive.

Now after 10 days i have received the intimation from Myntra that the product is used and cannot be accepted.
First and foremost i am well aware of the policies and procedures of Myntra on product return and exchange, secondly it has really come on my integrity that i have returned a used product which is definitely not the case.

I can confirm that the product has not been used by me and if there is any tampering with the shoe is found then it must have happened during the transit.

Thanks
Dev Shekhar

Dear Mr Ananth and Mr Mukesh Bansal

I want to highlight to you since my experience with Myntra makes me believe that your ecommerce portal is in the business to make money and not provide services

I placed an order of Nehru jacket to be delivered in Mumbai order no[protected] on 28 th feb 2016 with expected date of delivery as 6th March 2016 .it was a prepaid order since it was a birthday gift . On 5th March 2016 at 4.45 pm the order was cancelled by Myntra without any intimation to me due to non availability of stock . I called up the call centre n spoke to 3 employees - Mr tarikh and Ms Simran who claimed to be from escalation team . I demanded an immediate refund of my money since order was cancelled by Myntra . They did not even accept to try expediting the process of refund . They just kept rattling it will be refunded in 10 business days ie till 15 th March 2016 . Myntra without providing services will enjoy the money for 16 days and I will lose interest on my own money
I really want to understand in today s day and age which banking transaction takes 10
Days ... When I place an order for cash and delivery your delivery boy calls up 5 times in 7 minutes since he does not want to wait long for money . Where as when you cancel the order your staff does not want to even try to prioritise the return of my funds !!! Shocking !!!


I too work in a service industry and trust me things do not work this way ...

I am totally disappointed by this rude and bad business policy of so called leading online shopping website ...

Mr Ananth I would urge you to rectify this blunder of looting people which is currently looking like the mainstream business line of Myntra ...

I need my money back immediately along with the interest I lost all these days


Troubled customer
Order no[protected]

I have ordered the Juan David leather casual shoes on 19 Feb, 2016 and delivered to me on 21 Feb, 2016 vide order no.[protected] and product code- 595366. So i have to try this shoes for one hour but i have noticed that shoes quality is good but coming unnecessary sound like children shoes. So i have requested to return the product on 22 Feb, 2016. Myntra agent came to my house and not pickup the product because he said "you have used this product so i cannot take this product please talk to customer care." I informed to the customer care and they said to me please sent the pictures of product like tags, shoes, etc., I have done like they said. but they now denied to return the product and not refund the payment. So please Sir, it is to my humble request to you, look into the matter and take necessary action at your end.

Regards,

Sunil prajapati

I bought a Being Human Jacket in medium size from Myntra.com bearing order no.[protected] which was later exchanged for a large size bearing order no.[protected]. but to my utmost shock, I received a product without tags and labels. When I raised my concern and requested a return, I was being asked to send images of the product which I did. But, they are just a bunch of crooks and they denied the return request mentioning that the product would have failed the quality check if the tags would have not been there. How many times they deliver defected and dirty products, hadn't these products undergone quality checks. I've been following up with them since last fourteen days, completely frustrated.

Please someone help me and let me know where should I raise my concern.

Myntra wale cheater hai mere ID ke bare me nahi bata rahe hai mera phone no.[protected] from Delhi. Mera phela order that jacket aur last girl inner garment that. Mujhe sirf apni ID me 2no. Nahi pata hai Jo yeh bata nahi rahe hai . mere ID Jo myntraa me bani thi voh [protected]@yahoo.com pls inse mere ID ka pucho aur email karo [protected]@gmail.com

In my ID there is 1000 above RS my small sister log out and I don't know the ID . I tell him that my ID is [protected]@yahoo.com but in middle there is 2 no. That I don't know . they will not helping me. so how I can get my money back.

I have ordered a unisex green color skybags trolley of large size from MYNTRA which is subsidary of flipkart on 05-02-16 on order id[protected] of rs 3988 inclusive of vat.and received a package on[protected] and i paid it through cod...but to my shock it was a wrong product delivered.when i submitted a return request twice on return ids 12071351, 12151051. .but myntra is rejecting the request saying it has delivered correct product...they dont even pickup the product for return.now i have written to myntra customer care thrice on incident numbers [Incident:[protected]], [Incident:[protected]],
[Incident:[protected]] but they have rejected to return pickup, and even uploaded the images of wrong product delivered.but it is closing the request saying it has delivered correct product..iam asking for retun pickup and refund...please ensure that the return is done and my refund of rs 3988 is issued..

I order wellworth women black heel, on the last January, It delivered me on last week Thursday But the box is empty, .

I have ordered the products from myntra.com on 14 feb 2016 with order number[protected] and done the payment by net banking. Myntra.com promised me that the product will be delivered on or before 19th feb 2016 but failed as the product is not delivered to me. And according to myntra two delivery attempts were made, one is on 17 feb 2016 and other is on 18 feb 2016 but both time myntra did not inform me. I called to coustmour care but I din't get reasonable answer.

We have ordered for pink kurta on myntra. however we received a used pink t-shirt kind of cloth and a news paper. Made multiple attempts to contact them and explain them, but they are not accepting their fault .

Myntra : Order Id :[protected]

I want justice to be done . and myntra team should be punished for their arrogance and ill-treatment

Attached the shipment from myntra

Thanksbr...

I ordered 2 products -
Nike Black Dri-Fit Contour T-shirt
Size: XL / Qty: 1
Sold By: Vector E Commerce Private Limited
Rs. 1751.75*

image
Nike Black Dri-Fit Contour T-shirt
Size: L / Qty: 1
Sold By: Vector E Commerce Private Limited
Rs. 1751.75*

_________________________________

But only One was delivered. I complaint against this to [protected]@myntra.com and their Facebook Handle, but they insisted that they send two. I asked them to provide me the CCTV footage. Do you Know what they Did?

Denied the CCTV footage. This Shows that myntra is a Chor Company.

This is Their email Copy -

________________________________________________________________________

Response By E-mail (Safeer Ahmed) (18/02/2016 03.33 PM)
Dear Ankish,

We sincerely regret the delay in our response due to high volume of customer queries. Please accept our deepest apologies and treat this as an exception.

I understand the concern expressed by you and I am sorry for the inconvenience you are going through.

As per the update from the concerned team that we have shipped both the products from our end, hence we will be unable to provide the refund/product.

Please be informed that we will not be able to provide the CC TV footage due to security reasons.

Your co-operation and understanding is much appreciated.

Regards,
Safeer | Myntra
“Everything You Need To Look Good”
Enjoy Shopping on the go with our Mobile App.

________________________________________________________________________________...⇄

This is the Proof of the above mentioned Email - http://screencast.com/t/0vatfPG7Ncq

________________________________________________________________________________...⇄


Regarding the One Product that I received I didn't wanted to keep a Product from a Chor Company like Myntra. This is the Proof of their cheapneess -
http://screencast.com/t/yq7fk3l7

They Themselves committed to issue Return, but they denied even that. If you are planning to shop from them in the future then continue at their own RISK.

This is the Proof -
http://screencast.com/t/yq7fk3l7

I ordered for an oleva watch from myntra online. On receving the product I saw there were some deffects in the product. They picked up my product through flipkart a month ago but haven't refunded the money back. Inspite of connecting with them several times they are refusing to refund the money.

This incident happened to me by shopping at Myntra, deeply regret for having bought anything from them.

I ordered an item( dress) some two weeks ago and realised that I received a wrong delivery update from the delivery guy from Myntra. Upon calling this person I came to know that he had misplaced the item and had knowingly sent the delivery update to avoid any consequences for him. I anyway made a point to bring this to the notice of customer care but they have been conveniently pushing off the issue for more than a week now. The item was worth Rs 600/- and would request you to kindly help me in this matter