Myntra.com Complaints & Reviews

I ordered one swarovski solitaire pierced earrings size: one size / qty: 1 code: 1369681, order no.[protected], from myntra on 6th july 2016 for my fiance as it was her birthday, and had made an advance payment of rs.4015/- and they promised a delivery date of 9th july 2016, i was able to track this item till 7th july 2016, as it was showing it has been shipped to third party logistics - cl. but after that there is no update about this order.
I am repeatedly calling and sending mails to myntra customer care, but they just apologize and give me a random date after two days, and promise me that they will resolve this issue in 2 days, but nothing happens.
Now i am asking them to cancel this order and give my money back, but they say they do not have any policy to cancel the item during it is being shipped.
Now i am completely fed up, by seeing there incompetency and obligatory behavior to resolve this matter.
Hence i request you to kindly look into this matter.

Order id [protected]
I remember once i was such a loyal myntra customer that they refunded me for 2 products whereas their team dint pickup only one...
& today firstly i was denied my return & then they made me take so many efforts for a exchange which never got completd n they after 20 days just say sorry for inconvenience we can't provide you the product... I waited long for eors sale due to fit issues i requested exchange & after more than 25 emails also i had to return it & dint receive exchange...
All i lost is prior commitment leading to eembarrassment... Huge time wastage.. A big trust on myntra... The way they have treated feels really as if we are begging even after paying... Terrifically upse with waiting a month & still no product in hand..

I have placed return order on myntra on 17th july, till they did not pick up the product instead i am getting mails stating pick up fail, no pick up person called me for pick up. If i try there customer care number i am getting no response from them and no mail id is provided any where to mail them if we reply to the mail which they have sent it is stating that we cant reply.
My product is code 1338956

Hi, am tejaswi. On 18th of july 2016 i requested for return later i recieved a mail from myntra team subjected that before 23rd of july return pick up person will come for pickup. But till now any pickup person didnt come to pickup the item. I had a conversation with myntra customer service they used to tell that because of climatic conditions process delayed asked me to wait 2 more days
. From 3 days am waiting still there is no response
This is my order no:[protected]
Return no: 1315867

I have lodged 2 complaints for the refund of my shoes with the return number being as follows-
[protected] I lodged it on 9th July 2016. It was the same date the shoes were delivered to me.

When I enquired about my complain, they asked me to furnish me a new complain. I did so.
Second one being 15582791
I lodged it on 22nd July 2016 but there is no response till now.

IS THIS THE COMPANY'S POLICY TOWARDS ITS CUSTOMERS!!!

Dear sir,
I placed an order to purchase a white colour m size cricket pant of adidas. but the company supply cream colour m size paint of adidas.
Kindly replace the product with as per order white colour, m size adidas cricket pant or cancel the order.
Order number:[protected]
Hipment number[protected]
Date of incident : 27.07.2016
Date of order:26.07.2016
Regards,
Dr prem shanker yadav,
Joint director,
Pashudhan bhawan,
Mothrawala - 248001.
Dehradun (uttarakhand)

I ordered my shoes on myntra, I received the order today on 27th july. And the packaging was too Bad. So request the myntra company to look over this Bad packaging and not to repeat this again

I had made an purchase at MYNTRA.COM on 17th June 2016.
the transaction was failed .
the transaction no is CCADF1NID7821G0CEMJLC9.
TRANSACTION AMOUNT WAS 2662.62

I ordered a product from myntra.com on july 4th 2016. Till now i didnt get any response from the company. I tried to mail the customer service but they are saying like we are not able to reach you on phone. If that is the case i should atleast get a message from the logistic team that you order is going to be delivered by this time this date and the contact number of the person who delivers the product. I dont get any such message from them. If i try to contact customer care on phone they are not at all listening to the concern and just answering that we have many requests to process and it takes some time to process and sorry for the in convenience. What kind of service they are doing i am not able to understand.In the market companies are struggling to deliver in hours but it has been almost a month, still no progress. The worst e-commerce service i have ever seen in india. I would like to know how to proceed to reach out the higher officials so that i can contact them and let describe the situation. So they get to know what going on.

I placed a return request on 11 july 2016 but still the pickup is not done. On 23 july my request was automatically declined and again raised from their side but again the order is not picked up. My 30 days return window is ending on 30 july. I called customer care thrice but they always say due to large number of orders pickup has been delayed and will be picked up within next three days but not pickup is done.

I request product return. The product is taken away by the myntra representative but money is not refunded.
My payment was through credit.
Product code was 1363459 - tokyo talkies black polyster dress.
Kindly refund the money.

Respected sir/ mam,

On 23rd july, 2016 i ordered "ether grey xxl size" at rs.699/- but unfortunately on 25th july, 2016 i got wrong large size and wrong quality product.
So kindly request to return my cash back as early as possible.

My contact no.[protected]
My add-4, javale chawl, agar bazar, opp purushottam tower, datta raul marg, gokhale road, dadar west, mumbai-400028
My email id [protected]@gmail.com.

Yours sincerely
Pallavi surve
26th july, 2016

My daughter ordered on line for several items vide order id[protected] with advance payment. A few items delivered. But major chunk worth over rs5000- not delivered as per schedule. On not getting the items by the last day i. E. 15th july, as promised, complained to company. Ref no.[protected] on 16th july. Talked to customer support with great difficulty, because getting the phone line is a tedious task. The company has no toll free no. To help customers?? Promised delivery by 20th july vide mail. But again promise broken. Desperate customer makes frantic call, sends mails asking for refund. After herculean efforts the customer support promised refund action by monday, 25th& assured confirmation mail to this effect. But even as at today, no action taken, not even a mail in reply of action taken.. Can this company be made to respond to customer grievances positively?
I expect

I ordered Fila shoe from myntra on 6th july.
itz 26th july todAy
20days passed.when i snd them an email on this, they replied that they ll fix my issue in two mins but still no msg or notification came frm them n in app itz still showing 14july As expected delivery date.is this the procedure of online shopping.if they cant deliver on time then they should shut down their business or they cAn ask for more delivery charge.inspite of giving fake expectations
20days is really a big period to deliver shoes n nt a single email frm them
Are they really care for their customer

Dear Sir,

I Bidyut Lata Mahapatra had made an Online Purchase with the following Details

Order No.:[protected]
Order Placed: Sunday, July 03, 2016
Price : Rs. 759

I received the Order on 11th July, 2016. On receiving the order I found mismatch with the received item and the Item which was advertised on their Website and I initiated an return order immediately i.e. on 11th July itself

The return order was accepted by the website and the item was Picked up on 13th July.

Till today i.e. 25th July, I have not got any refund. Plus the item is with Myntra supply chain. I have tried to reach Myntra through various channels (Mail/CustomerCare/Twitter Support center) and either I don't get any response or they say the Return order is rejected and then they dont take any action when the refund should ideally be initiated within 7-10 days as mentioned in the portal.( I have attached the order details for your reference)

Its a time consuming experience dealing with Myntra Support and it has caused Mental Agony as well. I would seek your support to resolve this issue as early as possible.

Also let me know if you need any other details.

Thanks,
Bidyut

Hello all

I ordered a orange impulse backpack, i paid in cash and then returned it due to size issues, still my money not received.
they have kept the product also and my money which is INR 1417 is also not refunded. I have put numerous mails and calls...theu have not reverted yet with any actions on it.
return number: 15209486

i have written them numerous mails, no response as yet

Order details[protected]

I had a horrible experience with myntra.

Firstly product not as per display. They cancel the order saying out of stock as the product was for sale and then saying it as out of stock i stil can see the same product onlyn with high price.

Secondly, i wanted to exchange the my too because of size issue i have received the product so late after placing the order and then no person stil came to take the product. The product was placed on 3rd jul and stil there is no 1 to pickup and give my exchage product. Todays date is 25 th jul almost a month to exchange it.

Thirdly i want to return my sunglases. Return has come today on 25th jul that too one vehicle standing outside on main road, calling all return product people to come on main road and then like stupid every1 standin in a queue to return the product. The queue is so long that it will take another 30 mins of yours just to return your own product.

I need my money back and will advise no one to go with such a horrible shopping site.

I returned the seiko watch that i bought from myntra.com on 27th june because of a used product that myntra delivered to me. Though myntra team updated me that the refund was processed on 27th june itself, i am yet to receive the refund amount credited in my account. It's been a month that i am following up with myntra.com and every time i get a false commitment that refund is already under process. On 21st july, they told me that refund could not be processed due to technical issue without providing any details. Now they are asking me to wait for another 7-10 days.

I placed an order during eors (end of reason sale) sale which included a shrug of brand only and a handbag. due to high rush of orders the product delivery was already delayed, also when i received the order it was not the one i ordered, it was some jacket of brand wrangler. this was very disappointing from myntra's end. i did not expect this mismatch of products from company like myntra. i also attached pictures of product (jacket) that i got in the mail. i assure the product is unused and intact. then after waiting more than 48 hours for their reply in mail i could not see any response from their side. then i called the customer care. they sent me the mail that the products which i ordered are out of stock so they could not initiate exchange request instead they initiated a return request and will arrange return pick up of jacket. but when the person came from pick up he said it is not matching with his list so he denied the pick up. i don't understand what they are doing. i have made prepaid payment of worth rs.2316/-. i want my money back as soon as possible and some action from them in regards to apology.
Order no.[protected]

I had ordered 2 items on 3rd july and it was expected to deliver by 12th july, however they delivered late on 14th july. When i opened the package there was only 1 item and while checking online it was showing as both items delivered. Following i had several communication with customer care and they declined refund request. Be careful if you are buying from this company as they cannot handle the complaints properly and responses are never on time. Fortunately the amount was less than 500 but myntra.com cannot be trusted for integrity.