Myntra.com Complaints & Reviews

I ordered one kurti, they did not delivered my order saying address is incomplete.I know the address is correct.order I'd is[protected]

I ordered 3 things during the big myntra sale. I got 2 as a seperate shipment and 1 later as another shipment. My total cost was Rs 1082.98 including 99 rupees as shipment cost. I paid Rs 662 for the first shipment. So I had to pay remaining Rs 420. But the Next shipment costed Rs 519. Cost of the 3 items without any shipping cost are as follows - shipment 1(1. Dressberry black flats -249.50 . 2. Flying machine black skirt - 314.48) Shipment 2 - faballey black crop top -420 This totals to - 983.98 Shipment cost - 1082.98 - 983.98 = 99. But myntra expects me to pay 662+519 =1181. Is this how they loot their customers in the name of sales? This is extremely dissapointing. I never expected such service from a website like that. Apart from all of this the delivery guy cancelled my first order by mistake without even talking to me. But he still delivered the items to me. It shows as order cancelled but I got the shipment.Iam so frustrated with all this that I want to return the first shipment. Even if I want to return it I cant because it shows as cancelled. This is the worst online experience I've ever had. I returned the second shipment because I had to pay extra cost which is unfair. Look into this and make sure Myntra doesnt repeat this. I have proof for everything mentioned above.

Hello, I requested to return my T-shirt and I got massage from Myntra that Ekart guys will come for pick up the Tshirt, but they rescheduled the again and again, and also they not talking properly. I felt very bad, I love Myntra but, the service is very irritating me. I am returning this Tshirt because its very large, I can't wear it. ..thanks

Once i have select a shoes of nike by 2947rs discount price And when i m buying this it shows you have to pay 5894rs. I want to tell you that your company is cheat us..i will post it on evry social media.i can show you by my screen shots.

Dated 03.01.2016 To Myntra Customer care Team Reg – Complaint against Return product “Roadster Grey Skinny Fit Jeans" (Order Number:[protected] worth Rs 977.04 With regret I have to make complaint that I bought above referred product and due to fitting problem I have initiated its return through Return ID: 10698497. Your company have major negative aspect of Return Policy as your company did not provided pickup facility, No Communication over telephone, No authentic Authority to contact etc. On 23.12.2015 I have to send the above products through Speed Post (Pic Enclosed) along with Order Number: 99170279 Return ID: 10858911, Order Number: 99170279Return ID: 10858900 and Order Number: 99104536Return ID: 10698598 to Vector E-Commerce Pvt Ltd. CTS NO-1386, Lower Ground Floor, Acropolis, Marol Church Road, Near Airport Metro, Andheri East, Anugondanahalli Hobli, Hoskote Taluk Mumbai - 400059 I confirm that the parcel packet was consisted of 4 Cloths including “Roadster Grey Skinny Fit Jeans" having Return IDs as mentioned above and total weight was 1646 grams. The Post office charged Rs171.00 as well. I was shocked to note that your company informed me approval of refund status of only 3 return products Return ID: 10858911, 10858900 and 10698598 and not Return ID: 10698497. Today I got message from your team that “According to the revert from the concerned team, "Roadster Grey Skinny Fit Jeans" has not been received at our warehouse.Hence your refund request for the same has been declined.” I totally condemn the decision of your company as I am not going to bear monetary loss of Rs977.04. (My Hard earned Money). I request you to enquire into the matter meticulously as I do believe that there is some error or fraud or theft like activities appeared in your warehouse. I have good faith on your company and as such on 02.01.2016 I purchased more products of more than Rs 4000.00. If I have to face such kind of behavior I would no longer be your customer anymore. Kindly cooperate and reconsider the matter and initiate refund of Rs 977.04 at the earliest. Rajeev Tiwari [protected] [protected]@gmail.com

I tried placing an order for the shoe and it took money from my card and now when I check it such shows me .there is order as such please take action immediately

"Nike Boys Black & White Printed Football Shorts" - Order number[protected] is not received yet. =============================================================== Myntra response is : "Hello Ritesh, Thank you so much for writing to us. We are very sorry for the time it has taken to get back to you. As per our telephonic conversation, we have already done with the successful validation with our concerned warehouse regarding your complaint pertaining to missing product "Nike Boys Black & White Printed Football Shorts". According to the update from the concerned warehouse we had processed and shipped the Shorts along with the "British Club Khaki Padded Jacket". Since you are looking for a poof, we will be unable to share the same. Any inconvenience caused is deeply regretted. Please feel free to contact us for any other queries or clarifications. Regards, Yusuf Shariff | Myntra “Everything You Need To Look Good” Enjoy Shopping on the go with our Mobile App" ============================================================ No evidence was shared and the product is not received.

I have return two product on 21 December 2015, of Rs. 2169, still i have not received my refund. I am fighting with these guises from last two week for my refund but I have never receive a positive response from myntra.

I had ordered three kurti's worth Rs. 2, 800/- from brand name Khushali (Order No.[protected]. The wrong products were delivered with original price tags. I initiated return request and was assigned return id nos. 10521378, 10521383, 10521389. the three of the products were reverse picked-up from me on 3rd December 2015 by their courier agent Delhivery. I had mentioned during the time of raising the return request that the wrong product was delivered. But they did not revert back. after a long wait I was been intimated that the return has not been accepted and the products will be re-shipped. I called them numerous times to clarify and present my stand. but my efforts were not been addressed positively. According to them if the products were wrong the would not have passed the quality check. They have re-shipped the product. i received the re-shipped product on 30th December 2015. Please help me in this matter.

During one of Myntra's sale, I had purchased and returned 2 clothing items of which refund if around 1300 was due frm Myntra. I had chosen the option of direct deposit into my bank account. However, even after a wait of more than 1 month and continuous follow up, I had not received my refund. Also, I visited my bank numerous times as the customer care people always said that the amount is transferred. They never had any another answer to...

I have purchased online product tracksuit and it is delivered on sunday[protected] and after that we have checked but it was not good conduction in this packet and I was request to return but customer care is not response to return my product . Reason:- Product not return by this site.

Hi...The sizing chart provided for most apparels on Myntra is incorrect. I purchased 2 products (sweater & jacket) from Myntra after referring to the sizing chart provided against each of the items. Both the times, the actual product delivered was of a significantly smaller size than what was mentioned on the app page. This resulted in me having to get the items exchanged twice all because of incorrect info. Myntra, please look into it as it is a bug nuisance and this has been a bad shopping experience on your app for me. Amoolya

I order HRX BY HRITHIK ROSHAN Black Sleeveless Hooded Active Jacket but i didn't received this product yet and i got a mail and notification from myntra that the product has been successfully delivered...how it's possible I hope i get replay soon Thank you

I I had bought many of the apparels from myntra. I had got cash on delivery in the pincode 673004, but now they are telling me there is no delivery here. Please, I want the solution fast......

I bought a Gas Shoes(Order No.[protected] from Mynta which looked in used condition (Images attached). When I escalated, their highest level of escalation says that we perform thorough quality checks and because the product is used we cannot return it back. When I counter questioned, how they are identifying it being a used one, they are just referring that they checked CCTV footage and logistic records. I asked them to share the images which they took while performing a quality check, for which they have the old response..."Its for out Internal Purpose". This is insane for a company which is purely an eCommerce portal and consumer is buying on trust after looking at the images. In such cases, companies come forward to help customers and become more transparent with them which is totally missing from this eCommerce retailer. I'm sure they don't have anything which can conclusively proof that they have shipped the new Product. I only demanded to share those images which they took while performing quality check, but seems they don't take that route. Really frustrating, but I'm not letting them go like this. This is not about the money for me, its about justice against such fraudulent eCommerce Retailers. Regards, Abhishek

I had placed this order a couple of days ago. When I received this black Marks & Spensors sweater the pack was torn from the above. Since I was in the office and in the middle of something extremely urgent, I accepted the packet, also because it was a prepaid order. Once I reached home and opened, I was shocked to see that the packet was tempered with and there was a small cut on the top right corner. Immediately I notified these people through email and next day a guy came with an exchange but he never exchanged anything, instead he told me to send pictures of the sweater. i was baffled. i clicked a few pictures but to no avail. Again I was told to click a few more pictures which I did. Now, for the past few days, these guys have stopped responding to my emails ALL-TOGETHER. This is the height of poor customer service. I used to be a very very loyal customer but this incident has harassed me.

Hi, I had ordered provogue formal shoe black worth 1265/- order no.[protected]. And now its not fitting me proper.. so I placed a return order but when the dilevery boy came for a pick up he tells me that the barcode is not matching... So he cannot take the shoes.. He told me to mail the customer care and inform about it.This is really ridiculous how can a barcode be different.. or I guess its a mistake from myntra.. sending the right product with wrong barcode. This is really humiliating, I have been dealing with myntra for more than 2 years and this is what I get in return.. I have also mailed them about this but they haven't reverted back.

Helloo myntra, i am shoping from myntra frm lst 1 month still now i have not face any miss behave from your deleivery staff but yesterday ON[protected] i got to know tht your staff is miss behaved with my respective PG OWNER RASHMI . i would like to knw tht she is not my wardern please dont call her, i told your delievery boys also that my owner was der still he called her warden this is not the way to talk like with my owner, he is coming to delieverd my orders frm ls 20 dys still he act like tht. this is last time i am warning you to please take care f this things. this is seriosly very disappointment from you. i will stop shopping in myntra next time. regards neha 14th main, 1st cross, msre college road MS SQUARE PG . ramaiya college . mathikere .

Hi, This is to bring to your kind notice that my return request has been declined by MYNTRA for the order no. 97626376 which was placed on November 25th, 2015 for the product "Women White Puma T-Shirt, Size XS/Qty:1". The reason behind the decline was "USED PRODUCT RETURNED" which of-course did not match their return policy. First of all this is highly disrespectful to give such an irrelevant reason to reject my refund by them. The question is why anyone will waste their time and brain for a product worth only Rs800. Time is way too valuable for doing so. Anyways. In regard of the stated reason given from their concerned department, i would like to mention the following points in my defence- 1 The product was return the next day of delivery. Return Id for the same is 10404152. -Return request from the app was given as soon as the item was received. Kindly check your servers for the same. The concerned person from the courier came the next day and the product was handed over to the guy. 2 All the price tag and other tags was well attached with the product during the time of return. Please refer image 3 and 4 for your ready reference. -Impractical to use to product with the tags attached and when the given product is of incorrect size. No point o[censored]sing the product and then returning it. The actual reason behind the return was as follows: 1 Fit Issue: The ordered size was XS and the delivered product seemed to be of an XL size. Please refer image 1 and image 2 as enclosed wherein the measuring tape clearly indicate that the size of the product was way too large than ordered. 2Quality Issue: The quality of the T-Shirt was shockingly poor. Material of the product should have been 60%cotton, 40%modal and 100%polyester but to my shock the apparel was not of polyester. Please refer image 5 wherein you can see that the bedshirt is clearly visible from the top of the T-Shirt. 3Unhappy with the product: Overall i was totally unhappy with the product. I have complained through their support e-mail and asked for the pick-up of the product and arrange the refund but no response have been received from them so far. Please help me with this. Sincerely, Unhappy Cutomer of Myntra Medha Agrawal

I had opted for cash on delivery for order no 99721474 delivered on 14th Dec'15 by Myntra. Delivery boy carried swipe machine and I had to swipe the card twice since the transaction had failed the first time, but my money got deducted. Second time it was successful which means I was charged double. And was informed by delivery boy that the deducted money shall be reversed in 48 hours maximum. It's been 10 days now no reversal is proceeded. I called the Customer Care atleast 10 times in past week but they are harassing me my making me repeat the complaint again and again. I end up narrating the same story to 15 different people including the supervisors, seniors. They asked me to send a statement of my bank transactions from 14th till date. I have sent them the Statement 5 times in last 3 days but they are just not ready to accept that the Statement is enclosed in mails. I forwarded the same mail to a friend for cross-check, he is clearly able to see and open the attached Statement but these Myntra people are refusing the receipt of Statement. I sent a normal attachment like one does in a mail, I tired sending through google drive, they said we cant open it, I again pasted the jpg in the body of the mail but I dont see any luck. They are suppose to return 2896 INR. They have blocked by money form past 10 days and are not going to even pay interest on the block money on the contrary are harassing me by asking me to email same thing 5 times till now. They neither are putting me through a manager nor are they giving direct mail id of particular concerned senior. They are just fooling me and nothing else. I need some assistance form your side in the matter Following is the list of people who have reverted from Myntra but merely for harassing apart from the customer care executives... Akhil Kumar Vijaya Singh Arsalanur Rehman Syed Waseem Sujata