Myntra.com Complaints & Reviews

Ordered a levi's brown belt for men worth 1499 bucks form Myntra.Got delivered on 27th feb 2015 when i opened and looked at the product there were mutliple scratchings on the front side of it and on the back there was a cut.I immediately raised a request for replacement.Next day the boy declined from taking it and asked me take an approval from myntra by writing a mail to them. After many calls and email finally the reply i got from them on 7th march that sorry we can not do anything as the product was checked in the warehouse properly and then was dispatched.My question is how on earth if it was checked properly i got that worthless, junk product delivered to me even after paying huge sum. What a stupid, pathetic and horrible mechanism they deploy to check for the defects in the product in their warehouse.whether they really do it or simply claim to do so make avail to us whatever products getting rejected by some other party.Do not use myntra's services.Better go for amazon.I have been using amazon for last 5 years and it has never happened and even something goes awry they take the product back and refund. Myntra outrightly rejected and did not try to offer me anything..I did a blunder by ordering this belt from their site.This was my first and last time with myntra. Will not use myntra from hereon and advise you all not to get duped like me by myntra. End result...paid 1500 got used and defective product and myntra is not taking it back.

I had bought a top of around 330 rupess.. bt due to issues had to return it.. but till date i did not get d money refunded in my myntra account.. i have been a regular customer with myntra. so it is very unexpected.. i would request you to refund the money.. please..

I never expected such kind of service at least from a reputed company like Myntra.
It is extremely dissapointing that in spite of being a loyal customer to the online shopping portal this is the kind of service the company offers.

The product Adidas Neo white v run vs casual shoes got delivered to me on 23 rd february 2016 along with one more adidas shoe. On that very day itself i had placed the return request. The next day i.e 24 th February 2016 the product got picked up by myntra pick up executive.

Now after 10 days i have received the intimation from Myntra that the product is used and cannot be accepted.
First and foremost i am well aware of the policies and procedures of Myntra on product return and exchange, secondly it has really come on my integrity that i have returned a used product which is definitely not the case.

I can confirm that the product has not been used by me and if there is any tampering with the shoe is found then it must have happened during the transit.

Thanks
Dev Shekhar

Dear Mr Ananth and Mr Mukesh Bansal

I want to highlight to you since my experience with Myntra makes me believe that your ecommerce portal is in the business to make money and not provide services

I placed an order of Nehru jacket to be delivered in Mumbai order no[protected] on 28 th feb 2016 with expected date of delivery as 6th March 2016 .it was a prepaid order since it was a birthday gift . On 5th March 2016 at 4.45 pm the order was cancelled by Myntra without any intimation to me due to non availability of stock . I called up the call centre n spoke to 3 employees - Mr tarikh and Ms Simran who claimed to be from escalation team . I demanded an immediate refund of my money since order was cancelled by Myntra . They did not even accept to try expediting the process of refund . They just kept rattling it will be refunded in 10 business days ie till 15 th March 2016 . Myntra without providing services will enjoy the money for 16 days and I will lose interest on my own money
I really want to understand in today s day and age which banking transaction takes 10
Days ... When I place an order for cash and delivery your delivery boy calls up 5 times in 7 minutes since he does not want to wait long for money . Where as when you cancel the order your staff does not want to even try to prioritise the return of my funds !!! Shocking !!!


I too work in a service industry and trust me things do not work this way ...

I am totally disappointed by this rude and bad business policy of so called leading online shopping website ...

Mr Ananth I would urge you to rectify this blunder of looting people which is currently looking like the mainstream business line of Myntra ...

I need my money back immediately along with the interest I lost all these days


Troubled customer
Order no[protected]

I have ordered the Juan David leather casual shoes on 19 Feb, 2016 and delivered to me on 21 Feb, 2016 vide order no.[protected] and product code- 595366. So i have to try this shoes for one hour but i have noticed that shoes quality is good but coming unnecessary sound like children shoes. So i have requested to return the product on 22 Feb, 2016. Myntra agent came to my house and not pickup the product because he said "you have used this product so i cannot take this product please talk to customer care." I informed to the customer care and they said to me please sent the pictures of product like tags, shoes, etc., I have done like they said. but they now denied to return the product and not refund the payment. So please Sir, it is to my humble request to you, look into the matter and take necessary action at your end.

Regards,

Sunil prajapati

I bought a Being Human Jacket in medium size from Myntra.com bearing order no.[protected] which was later exchanged for a large size bearing order no.[protected]. but to my utmost shock, I received a product without tags and labels. When I raised my concern and requested a return, I was being asked to send images of the product which I did. But, they are just a bunch of crooks and they denied the return request mentioning that the product would have failed the quality check if the tags would have not been there. How many times they deliver defected and dirty products, hadn't these products undergone quality checks. I've been following up with them since last fourteen days, completely frustrated.

Please someone help me and let me know where should I raise my concern.

Myntra wale cheater hai mere ID ke bare me nahi bata rahe hai mera phone no.[protected] from Delhi. Mera phela order that jacket aur last girl inner garment that. Mujhe sirf apni ID me 2no. Nahi pata hai Jo yeh bata nahi rahe hai . mere ID Jo myntraa me bani thi voh [protected]@yahoo.com pls inse mere ID ka pucho aur email karo [protected]@gmail.com

In my ID there is 1000 above RS my small sister log out and I don't know the ID . I tell him that my ID is [protected]@yahoo.com but in middle there is 2 no. That I don't know . they will not helping me. so how I can get my money back.

I have ordered a unisex green color skybags trolley of large size from MYNTRA which is subsidary of flipkart on 05-02-16 on order id[protected] of rs 3988 inclusive of vat.and received a package on[protected] and i paid it through cod...but to my shock it was a wrong product delivered.when i submitted a return request twice on return ids 12071351, 12151051. .but myntra is rejecting the request saying it has delivered correct product...they dont even pickup the product for return.now i have written to myntra customer care thrice on incident numbers [Incident:[protected]], [Incident:[protected]],
[Incident:[protected]] but they have rejected to return pickup, and even uploaded the images of wrong product delivered.but it is closing the request saying it has delivered correct product..iam asking for retun pickup and refund...please ensure that the return is done and my refund of rs 3988 is issued..

I order wellworth women black heel, on the last January, It delivered me on last week Thursday But the box is empty, .

I have ordered the products from myntra.com on 14 feb 2016 with order number[protected] and done the payment by net banking. Myntra.com promised me that the product will be delivered on or before 19th feb 2016 but failed as the product is not delivered to me. And according to myntra two delivery attempts were made, one is on 17 feb 2016 and other is on 18 feb 2016 but both time myntra did not inform me. I called to coustmour care but I din't get reasonable answer.

We have ordered for pink kurta on myntra. however we received a used pink t-shirt kind of cloth and a news paper. Made multiple attempts to contact them and explain them, but they are not accepting their fault .

Myntra : Order Id :[protected]

I want justice to be done . and myntra team should be punished for their arrogance and ill-treatment

Attached the shipment from myntra

Thanksbr...

I ordered 2 products -
Nike Black Dri-Fit Contour T-shirt
Size: XL / Qty: 1
Sold By: Vector E Commerce Private Limited
Rs. 1751.75*

image
Nike Black Dri-Fit Contour T-shirt
Size: L / Qty: 1
Sold By: Vector E Commerce Private Limited
Rs. 1751.75*

_________________________________

But only One was delivered. I complaint against this to [protected]@myntra.com and their Facebook Handle, but they insisted that they send two. I asked them to provide me the CCTV footage. Do you Know what they Did?

Denied the CCTV footage. This Shows that myntra is a Chor Company.

This is Their email Copy -

________________________________________________________________________

Response By E-mail (Safeer Ahmed) (18/02/2016 03.33 PM)
Dear Ankish,

We sincerely regret the delay in our response due to high volume of customer queries. Please accept our deepest apologies and treat this as an exception.

I understand the concern expressed by you and I am sorry for the inconvenience you are going through.

As per the update from the concerned team that we have shipped both the products from our end, hence we will be unable to provide the refund/product.

Please be informed that we will not be able to provide the CC TV footage due to security reasons.

Your co-operation and understanding is much appreciated.

Regards,
Safeer | Myntra
“Everything You Need To Look Good”
Enjoy Shopping on the go with our Mobile App.

________________________________________________________________________________...⇄

This is the Proof of the above mentioned Email - http://screencast.com/t/0vatfPG7Ncq

________________________________________________________________________________...⇄


Regarding the One Product that I received I didn't wanted to keep a Product from a Chor Company like Myntra. This is the Proof of their cheapneess -
http://screencast.com/t/yq7fk3l7

They Themselves committed to issue Return, but they denied even that. If you are planning to shop from them in the future then continue at their own RISK.

This is the Proof -
http://screencast.com/t/yq7fk3l7

I ordered for an oleva watch from myntra online. On receving the product I saw there were some deffects in the product. They picked up my product through flipkart a month ago but haven't refunded the money back. Inspite of connecting with them several times they are refusing to refund the money.

This incident happened to me by shopping at Myntra, deeply regret for having bought anything from them.

I ordered an item( dress) some two weeks ago and realised that I received a wrong delivery update from the delivery guy from Myntra. Upon calling this person I came to know that he had misplaced the item and had knowingly sent the delivery update to avoid any consequences for him. I anyway made a point to bring this to the notice of customer care but they have been conveniently pushing off the issue for more than a week now. The item was worth Rs 600/- and would request you to kindly help me in this matter

I bought denim on 28/11/2015 order no. 97800263.
Point is a common man buys a denim for 3150 Bucks which dint even last
for few months.
Before also I used same company but never had such issue.
Brand asked me to contact re seller i.e. Myntra & ask for return.
Myntra is saying its not manufacturing defect so we are not responsible.
Even I took it showrooms they are saying if I bought it from them they
would have returned it immediately.
So is it mistake to trust Myntra over showrooms?

I haven't get my ordered item.
but I got one message that item was delivered
my order number is[protected]
I was order one t shirt the name of the company is Tokyo laundry and a casual shirt of the company is roadster at 6/02/2016.
and I got message from myntra is your all item is delivered on 21/02/2016.
but on 11/02/2016 I got a new message from myntra is your item was delivered.
but still I don't get any of my ordered item.
The total money that I paid that order is 1805 rupee.
what I will do?

I have ordered a Nike Trackpant & it has Successfully reached me.I didnt Like It so I Return To Myntra From Where i Have ordered it. My Main Concers is certainly that Why My Product is Given Back to Me & your Logistics Department is Saying That There is a Missmatch of the price tag.I mean That is the problem of The logistics department not Mine Tiny concern. Pleaze refund my Money to My Details Which I Have Given To Myntra. Let me Be sure that the Product Is Not Being Used & no Tags Are removed . thanku & Hope That you Will Solve This little concern of Mine.

I've been a loyal Myntra customer for a long time now. what i used to love about them is their exchange and return policy - you don't like something, return it, no questions asked. but recently i was shocked to discover that the 4 sweaters i bought online (out of the 6 ordered), weren't up-to the mark. but i didn't worry much as i could return them as easily as i had ordered it.
To my shock and surprise, it showed that they can't pickup the return items from my address and i had to courier them to a mentioned address. i don't understand that, if they can deliver to my address then why can't they pick it up? (which they've done many times before).
I refuse to spend on courier charges for items which I'm dissatisfied with in the first place. i want Myntra to go back to the easy shopping company like it was before, coz i stood by them even when they had the problems with their delivery boys going on strike and all the deliveries go delayed by a few weeks that time.
I had shopped for my birthday, which was on 2nd of February. i had initially intended to return these sweaters and buy something else from Myntra itself, but i haven't and don't think I'll ever shop on Myntra if my items are picked-up ASAP and my bank account is credited with the money.

Hello every one
Myntra.com the name you all know by television add friends i want to tell you they are fraud i have order 7 shirts and when i have receive they all are non brand able and even those articals are not in company store when i cross check them after then i have make refund request for all seven shirts and send by myself as they dont have pick up in my area so i have courier it to new delhi and they recive my all 7 items as i confirm by calling there call center but when refund initiate they send only 4 shirts refund and give excuse that they did not recive three shirts i surprise and contacting them again and again but they are some time say tell us the weight of shipment i have given whole proof and there executives confirm of seven items recived but still they are not initiating my refund bull **** service i have seen first time from past 7 years i have make first time purchase from myntra and i never thought this could happen but they did friends and now still i am in contacting for refund but they are like, they know its there warehouse mistake but still they are not

Freinds its just to aware you about myntra.com How they are cheating there customers i have heard may complaints like this after this incident about myntra and this also happen to me so i want you to be ware about such Fraud from MYNTRA.COM

its very comman with this company.