Myntra.com Complaints & Reviews

My Name is Ravi Taneja(email Id: ravi.taneja.[protected]@gmail.com). I had Purchased an order on 26th June 2014 from myntra with order Id. 16781338 which contains a combo offer (Hrx Men pink color shirt and Roadster White Color Shirt) pink shirt is delivered on my address but I haven’t got the white shirt. It’s been approx. 27 days I ordered it. I call myntra customer care more than 10 times in past 20 days but they are giving excuses (every time they have new excuse) Or they say my order will be delivered in 3 business days. But no result from so far. I am completely disappoint from myntra. Please look into this matter.

I had ordered 2 shirts from Myntra.com & I received the shirt within a week time, I found that the product is very old stock., I wanted to return it...so. I called up the customer care & they said there is a procedure to be followed & there after the amount will be credited to my A/c.I followed the same & returned the product to their Bangalore Branch, Its been more than a month, I haven't received a single penny from them.I spent more than Rs.100/- by calling customer care but they are misguiding me by giving fake answers :(, they are big time scamers, i suggest not to purchase any product from myntra.com

With reference to the above mentioned Incident, and the solution suggested by your customer care executive, I have put a return request for my order, which was delivered damaged with a security tag. The Pick up boy who came to pick up the order, is not ready to pick it up, because he want a mail from the myntra customer care to be sent to the dwarka hub, for picking up the order, I am completely confused what I need to do further regarding this issue. I have been a regular customer of myntra, but never faced such a problem, request you to kindly help.

I have submitted a request for a product on 4th july as the fit was not correct.

I'm told the pick up will be done in 2-3 days. Its been over 15 days and nothing. More than that lies and misguiding the customer.

I have been calling them emailing them and Nothing has been done.

My last email to them.

I have been REQUESTING Myntra for over 2 weeks now to pick up the return! IF YOU OFFER SOMETHING TO YOUR CUSTOMERS PLEASE MAKE SURE YOU CAN EXECUTE IT.

I have been speaking to your executive almost everyday. My Shreyas assured me on Saturday that the product will definitely be picked up the same day. OBVIOUSLY THAT WAS NOT DONE. I SPOKE TO ANOTHER EXECUTIVE ON SATURDAY EVENING AT 6pm, SHE ASKED ME TO WAIT TILL 8PM. NOTHING HAPPENED!

Sunday I got a message saying the delivery boy is out to pick it up. I call him his number is switched off. AGAIN NOBODY PICKS IT UP.

Monday morning I get a call from mr. Shreyas, CONFIRMING with me if I had refused to return the product on saturday evening when your delivery boy came! IS THAT NOT IDIOTIC?! When I'm calling each and every day trying to follow up... WHY would i suddenly refuse?

I HAVE LOST ALL PATIENCE WITH MYNTRA. I know that this email will only be escalated without any action...JUST LIKE IT HAS BEEN IN THE PAST.

THIS IS THE MOST PATHETIC SERVICE EVER.

I am definitely writing about this at all consumer forums.

A DISGRUNTLED CUSTOMER,

Pallavi Tomar

I was placing an order from myntra.com on 07/07/2014 during the payment session was expired money was deducted from my bank a/c but the order was not placed.then i contacted to myntra sent them my bank statement they told me to wait for 10 days your money will be refunded to your bank a/c. after 17 days today when i called them they told me that we didnt received any amount.Where my bank statement is saying payment was done to their a/c . my mail_id-s.[protected]@gmail.com ph no: [protected]

i've been orderd an addidas t-shirt size medium, blue colour order number 17219637. ORDER PLACED ON : 07 JUL, 2014.. i have received tracking number of DTDC (Tracking number:I[protected]) but, cannot receive my order yet.. kindly request you to send my product as soon as possible...

I ordered one John Player slim fit Men Formal Shirt on 22 june 2014 (ORDER NO.[protected]. At the time of placing order customer care personnel very confidently affirmed that it is pure cotton. That After calling some 4-5 times, and getting assurance from different people regarding the delivery on the next day, I finally received it on 2 july 2014. But my happiness could not last for long as when I checked I found out that although on the website the detail of that product stated that it is a slim fit shirt, in reality it was a Regular fit. Not only that there was another surprise, it was not made of pure cotton but was enriched (mix) cotton. I instantly called up at the customer care asked for explanation. so I was informed that when website states cotton in the description, it means blended cotton and the their own person should not be trusted in that regard. Obviously there was no explanation regarding the slim fit issue. Then on 3 july 2014, I requested her place a return order for the same. She told me that it has been placed and the same would be picked up from my place in 3-5 working days. Then even after repeated reminders to pick up the parcel it wasn’t picked up. On 13 july 2014, I for some 10th time called up at the customer care, then I was enlightened that the parcel has not been picked up because their earlier customer care personnel registered it for self-shipping. So he modified it and promised that latest by 16 july it would be picked up. But till today, on 19th july 2014, even after spending over 100 rupees by calling Chargeable customer care helpline, after waiting for for some 30 days since placing the order, it has not been Picked up.
On Monday, 21 july, 2014, I will file complaint at the consumer Forum in Mumbai for proving deficient service, delay in delivery, delay in pick up, mental harassment and uncooperative employees providing wrong and false information.
Chitvan Singhal
Advocate, Bombay High Court
+91-[protected]

I have ordered a watch from myntra and hav explained the customer care in detail i used it for few days and it was damaged, after making me wait for one month, the customer care replied as you have already used it cannot be replaced, seems the customer care or myntra team doesn't have any real work, other than waisting our time. Such a disgusting service, completely spoiled the spirit of online shopping. WORST SERVICE EVER!! Hello Jithesh, I am sorry for the delay in response from our end and regret the inconvenience caused. As per the update from the concerned team, your return request has been rejected. Hence, please accept our sincere apologies as we would be unable to accept your request. Thank you for your support and co-operation. Warm Regards, Suraj Myntra.com Email us @ http://www.myntra.com/contactus Did you try our new Android Mobile App? – Download and Enjoy Shopping @ https://play.google.com/store/apps/details?id=com.myntra.android Response By E-mail (Chinmaye Omprakash) (12/07/2014 04.04 PM) Hello Jithesh, I appreciate your patience in this regard. I would like to inform you that, our concerned team is working on this issue on high priority. You can be assured that, we will update you at the earliest. We require your patience and support, any inconvenience caused is deeply regretted. Chinmaye Omprakash Myntra.com Email us @ http://www.myntra.com/contactus Did you try our new Android Mobile App? ? Download and Enjoy Shopping @https://play.google.com/store/apps/details?id=com.myntra.android Customer By CSS E-mail (jithesh (11/07/2014 12.04 AM) Do updating my phone number solve this problem? Kind Regards, Jithesh C.K On Sun, Jul 6, 2014 at 3:14 PM, Myntra.com <[protected]@myntra.com> wrote: Response By E-mail (Shyam Praveen) (06/07/2014 06.44 PM) Hello Jithesh, I completely understand your frustration, and I am really sorry for the inconvenience caused. The issue has already been forwarded to the concerned team for review, once we receive an update we shall get in touch with you. Please note that on our records I see that your mobile phone number is "[protected] " if you wish to update your number please follow the below mentioned steps. Login to Myntra.com with your registered e-mail address >> My Myntra >> View Profile >> Update your current mobile phone number. We have taken note of your comments expressed on our services and we assure you that we are taking steps in this direction to avoid such instances in the future. We will make our best attempt in re-establishing your confidence in our company. Warm Regards, Shyam P Myntra.com E-mail us @ http://www.myntra.com/contactus Call us @ +[protected] Did you try our new Android Mobile App? – Download and Enjoy Shopping @https://play.google.com/store/apps/details?id=com.myntra.androida.android Customer By CSS E-mail (jithesh (06/07/2014 12.04 AM) Hello? I hav never seen such a sucking service like this. Did you guys completely lost it? On Friday, June 27, 2014, Are you guys sleeping over the image which i have shared, such a disgusting service. On Monday, June 16, 2014, Myntra.com <[protected]@myntra.com> wrote: -- Kind Regards, Jithesh Response By E-mail (Violet Sophia) (30/06/2014 12.58 PM) Dear Jithesh, I apologize for the delay in response from our end and regret the inconvenience caused. This e-mail is regarding the product code 60839 (Tommy Hilfiger Women White Dial Watch). As per the update received from the concerned team, request you to reach out to the nearest service centre with valid warranty card and invoice copy. They will assist you further. However, we are following up this issue from the concerned team and waiting for the revert from the brand. In case, if you have any issues request you to revert to the same e-mail thread to assist you. Thank you for your support and co-operation. Regards, Violet Sophia Myntra.com Email us @ http://www.myntra.com/contactus Call us @ 080 – 43541999 Did you try our new Android Mobile App? – Download and Enjoy Shopping @https://play.google.com/store/apps/details?id=com.myntra.android Response By E-mail (Jyotsna Kumari) (27/06/2014 06.26 PM) Hi Jithesh, Please accept my sincere apologies for the delay in reverting to you as I completely understand, how eagerly you may have been waiting for a resolution. I would like to inform you that, our consent team still working on this issue and try to resolve the issue at the earliest. Once we receive an update from them, we will get back to you. Regards, Jyotshna Kumari Myntra.com Email us @ http://www.myntra.com/contactus Call us @ 080 – 43541999 Did you try our new Android Mobile App? – Download and Enjoy Shopping @ https://play.google.com/store/apps/details?id=com.myntra.android Customer By CSS E-mail (jithesh) (27/06/2014 01.28 PM) Are you guys sleeping over the image which i have shared, such a disgusting service. On Monday, June 16, 2014, Myntra.com <[protected]@myntra.com> wrote: -- Kind Regards, Jithesh Response By E-mail (Soubam Romio Singh) (16/06/2014 07.36 PM) Hi Jithesh, I have noticed that, we have already forward the issue to the concerned team to look into the matter for the positive resolution and we are continuously following up on the same issue. You request is already progressed and we will surely revert to you at the earliest, once we get an update from the concerned team. Any inconvenience caused is highly regretted. I request for your kind co-operation and patience in this regard. Regards, Soubam Romio Singh Myntra.com Email us @ http://www.myntra.com/contactus Call us @ 080 – 43541999 Did you try our new Android Mobile App? – Download now @ https://play.google.com/store/apps/details?id=com.myntra.android Customer By CSS E-mail (16/06/2014 06.37 PM) Hello do you have any update on this? Question Reference #[protected] Kind Regards, Jithesh C.K On Tue, Jun 10, 2014 at 5:03 PM, Myntra.com <[protected]@myntra.com> wrote: Response By E-mail (Taniya Shaji) (10/06/2014 08.33 PM) Hi Jithesh, Thank you for sharing the images of the product. In view of your complaint, I have forwarded the images shared by you to our concerned team for their review. Once we receive any update we will get back to you at the earliest. I will take follow up personally with the concerned team, and try to get the best possible outcomes to your said issue. I request your patience and support in this regard. Warm Regards, Taniya Shaji Myntra.com E-mail us @ http://www.myntra.com/contactus Call us @[protected] Customer By CSS E-mail (jithesh) (10/06/2014 07.49 PM) Please find attached is the image for your further processing. Question Reference #[protected] Kind Regards, On Tue, Jun 10, 2014 at 3:38 PM, Myntra.com <[protected]@myntra.com> wrote: Response By E-mail (Taniya Shaji) (10/06/2014 07.08 PM) Hi Jithesh, Extremely sorry for any inconvenience caused, however, we would require the images so that we can further process your request. Please arrange for the images to be sent in 'JPEG' format through contact us form, at the earliest. Awaiting your response. Warm Regards, Taniya Shaji Myntra.com E-mail us @ http://www.myntra.com/contactus Call us @[protected] Customer By CSS E-mail (jithesh (10/06/2014 04.39 PM) Hi, Do you have any update for me on this? Kind Regards, Jithesh On Tue, Jun 3, 2014 at 1:11 PM, jithesh Dear Saikat, I didn't mean the product was damaged when I received it, It was used for 2 month or so than the front cover of the watch came out and we didnt use it after that. I can share the snapshot of the watch in some time from now. Kind Regards, Jithesh C.K On Tue, Jun 3, 2014 at 1:02 PM, Myntra.com <[protected]@myntra.com> wrote:

Dear sir, i had bought a pair of Reebok shoes from your site www.Myntra.com on the 2nd or 3rd July and I first used the product on the 6th for my fitness training. While running on a cemented rough path, I accidentally fell and rolled off to some extent. When I stood up gain so to run, I observed that the left side on the front of the front shoes weared off. As a small slip on the cemented floor caused it to tear the newly bought shoes.I filed a return request, and your official came to pick up the product, but when he arrived he refused to take it away and said that your team has received my complaint and that i would receive an approval message within a day or so and then my product pickup will be scheduled. But i didn't seem to get any message from your staff. As my product is covered under 30 day return-warranty, i would like you to schedule a pickup for my product and replace it with a fresh piece as fast as possible. I need to change it quickly. I highly appreciate your services. I hope you do the needful as early as possible and keep updating me for the pickup of my good.

i have ordered ID 17275905 Which i booked on dated 09/07 its being almost 8 days when i have confirmed wd courier company they reverted that yesterday Myantra has hand over the consignment to Courier Company Bluedart,
Means it take 8 days to reach courier company then more 5/6 days for delivery will it make any sense for Shopping,

I want full return of my moneyy and take oath not to have any business shopping wd myntra will inform on fb to others as well one morething they do not have any local conatct no or toll free number so every time yoiu decides to call them it will suck ur money over the call as well bcoz of long hold and STD charges

shame on shopping

Customer !!
Ovais Khan [protected]

I had ordered a pair of lotto shoes 2 weeks back. Firstly they were delivered in a bad condition, because the box was almost broken, but I chose not to complain to Myntra.com. Then after the first wear( No rough use, once wore them to a hotel, that too in a car, added to that, it wasn't raining) the label at the back came out(both the shoes) and white lining of the shoe at the bottom started to come out. After informing them the exact issue, Myntra.com sent an agent for collecting the item. This agent had the audacity to not take the item citing that it was used once. A no. Of mails and phone calls later, there is not a person from their end to receive the item back. This is a case of high negligence and poor customer service on the part of Myntra.com. This was my first attempt at online shopping, which ended in a huge disaster. This has discouraged me to continue any further shopping with Myntra.com.

Hi, I am Ajay Daga, i had bought Nike men egoli fg black sports shoes[protected], order id :16667948.This piece has turned out to be defective it had started tearing from the first time i wore it.I reported this to the customer service 4 times n also send the pictures of the defect but always got an excuse that the image is not clear.I have been waiting for three weeks with the hope that my problem will be resolved but my problem has not been resolved yet.This is the worst service i have ever received. If you dont adress this problem within three days i will be forced to file a case in the consumer court.

Sending unwanted sms since last 10 days.
Lodged complai by mail&amp; the company acknowledged it but not taken any action.
Still now harassing me by sending the sms.

Had proof of false promoise mails sent by company & the sms"s sent by company.

I had ordered the product after checking whether you have courier service to the destination ie PIN code 670141. But I was informed later on that I have to collect the product from canannore which is 21 kms away from my home. What is the use of ordering the product online if I am required to travel 21kms to collect it?You should have informed this before ordering the product. I would like to know whether you will not be able to deliver products to my place so that I will stop ordering products from your site henceforth.

Hi, I have ordered from myntra on 22nd june'14 but till now my order is not delivered my order no. 16614031. I called myntra customer care and enquired for 5 times they didnt even know the reason for delay. Each time just replying that they could deliver in 48 hrs, the most wrost service by myntra I ever seen. Almost I waited for 20days expecting that my order could be delivered.Till today I didnt receive so just want this to bring to your notice. Never I use mytra again and will inform this to all through social networks.

Hi My Return ID: 1833264 is and Your agent Lalit came to pick it up and he was very rude and his was not even answering me properly .Very disappointed and this is first time I have ever seen such behaviour .I am a big time on-line shopper and but I dont know if I will use Myntra again .

Order N[protected] Placed On Dt.15/06/2014 ...Product Recd On 27/06/2014...Product Return On Dt.28/06/2014 (Return N[protected]/27.06.2014)...POD Demand By Mayntra...POD Scan Copy Forward to Myntra On Dt.05/07/2014...Finaly not Recd Refund...Not Happy With Myntra Return Policy

VIA MYNTRA.COM LOGISTICS ON 28 JUN, 2014 / EXPECT DELIVERY BY 30 JUN, 2014
TRACKING NO.: ML[protected]

You dont keep up your delivery time. Fooling the customers than giving the desired time told by you.
U can cancel my shipment. I dont need it..

I had certain amount of money in my Myntra account for returning an order earlier in the form of Cashback. I ordered 2 new items and Myntra divided the payment of the items and I was to pay the balance on the delivery of the individual items. Of my 2 items from my Order no. 16552887 dated 21 June 2014, I took delivery of one item and contacted the customer care for cancellation of the second. As they were being shipped seperately, I got the delivery of one item early. The tele-executive informed me that since the second item has been shipped it cannot be cancelled and he will try to do so and it should reflect on my order statement OR as directed by him, I should just refuse the delivery just in case it reaches my doorstep. He asked me the reason for the cancellation and I told him that I would like to order another item. I got an sms that my order is ready for delivery on the 22nd June and I promptly called the delivery executive informing him that I had called up the customer care and cancelled my order so as to save him the trouble of coming all the way to my house unnecessarily and also thinking that the refund will be credited to my account faster and I would eventually order the item I wanted to. Since 22nd June I have been in contact with Myntra through emails and with every subsequent Customer Support Executive that replies to me, I have been assured that the refund will be credited to my Myntra account from 48 hours to 2 working days. The latest reply from them is 5 working days. Amazing. As per my Myntra account the item has been REFUSED-ORDER CANCELLATION on the 22nd, RETURNED TO ORIGIN-CUSTOMER CARE CENTER on 22nd and ARRIVED AT DELIVERY CENTER-WARE HOUSE DELHI GURGAON on the 25th. Why Myntra is taking so long for the refund is beyond my understanding specially since the item has been in their custody ever since it was ordered. If I had taken delivery and returned it later, then they would have inspected the item and then proceeded with the refund, which is not so in my case. If it is misplaced then it their logistics department thats to be blamed. Why burden the customer for their fault. The 2 items I ordered were supposed to be gifted to someone and now I just have 1 item. I thought Myntra would credit the refund to my account in the form of Cashback and I would be able to use it for ordering the item I wanted but its been a tedious affair dealing with them. Totally disappointed. I do shop from other online sites but never have my requests and concerns been deflected by issuing apologies and just buying time like in the case of Myntra. From what I can infer from the replies I have been getting from them is that they don't even go through the customer's concern mention in their emails and have a standard answer of being apologetic and just telling them that the issue has been escalated and referred to the concerned department and just buy time, not realising the aggravation they inflict on the customer. Been a regular customer for quite some time and I am asking them to leave grievances of other customers and handle mine but this is a bit too much. Rakesh

Hi, I called up on 21 for returning my shoes as it was small in size... Since then I spoke to lovely a, prashant ans so many and all said we have register the complaint for picking the product... But today I got to know the complaint is not registered only. Don't know if this is the way employees do their job. Nishi.