Myntra.com Complaints & Reviews

I had planned to buy a pair of shoes and after searching for sometime I found an enticing offer by myntra and I paid them the money upfront.Then started my never ending nightmare of first online experience in India.For 3 days the website had no information about the shipment after spending another 3 days with calls and receiving false promises of call backs and lies finally got in touch with a lead in their office who promised a solution for the whole scenario in a mail to me.Once again it didnt happen so finally I had to speak to him again.He had an excuse for failing on delivery of the mail stating he was busy.Now I got it cancelled already over the call(which earlier wasnt possible as the shipment had left the warehouse) and sent a mail to their escalation departments.

The only impressive thing about the organization is the turn around time of this department.I thought they would understand and resolve the issue BUT AGAIN adding to the misery they insist me to take the order which happens to be cancelled again and again.So am unaware if I would get the money back or will I be forced to Keep something which I have already got cancelled.

PATHETIC,USELESS,I still keep wasting time thinking this would lead somewhere..Damn...

order no:2469691.
I have purchased 5 t-shirts, I have worn one of them to a party. After party while am folding it I found a defect at the back of right sleeve,actually cloth is damaged at stitching, cloth is torn at stitching.I reported to myntra, they took almost one week time and replied me that please send the product with original stickers, tags,and covers,I spoke to them that I dont have the tag and of course I worn it once, astonishingly what they said that is you have to check each and every corner of the product after you purchase it. Is it possible to any human being to check everything.Their answer just shows lack of confidence in their quality, after this incident I checked each and every t-shirt thoroughly, I have found an dangerous fact that every product that was purchased on discount is some how damaged and defective.

Response that I got when I called myntracc is....
I called myntra CC for knowing the status of defective product, in our argument he indirectly said that t-shirt is not shoes which may be found defective after using, I got to know why he said that, my first purchase in myntra is fila shoe which are damaged in one and half month itself, that time I was refunded after lot of calls and emails. I wish to say that I will return every single product if I find them defective, actually I felt it was my right, but the situation here is making us to feel embarrassed to share truth. I deeply regret to say that we are here to purchase 100% genuine and quality products but not to fight with u for quality.
Recently I purchased playboy socks, found them defective.

My suggestion to viewers is be aware of purchasing on sale products in myntra.

If you want to be cheated , please buy from myntra. All the products shipped are fake and old stock. 2 weeks back , i bought Franco Leon shoes for 2385/-, brand new shoes no discount given. After receiving


the product, the shoe broke in 30 minutes o[censored]sages. WHen i returned the product, Myntra is not willing to accept and refund. EVen though product was returned in 2 days , they arenot accepting. CUstomer care is the worst, never respond or reply.

Never ever think of Myntra..Cheaters and non-customer friendly people

Order No : 2516813

i have purchased online woodland shoe from myntra.com
my order id is 2458586 i got defected shoes pair
i made a request for return which is accepted but myntra return
department executive puneet HN said that we forwarded complaint to
woodland and accepted the fault but i called woodland too
and they clearly said that this fault is not from our end
it is fault from myntra.com if its our fault we will replace the shoe
with new shoe pair ..i need those screen shot of email in which myntra.com
executive communicated with woodland i want to see whose fault is this
NOTE- I received shoes in the box which is having MRP rs 2695
this box must contain primary non defected fresh item which means
there is fraud done by myntra.com it is clearly the case of
defamation of brand and its protection ...
i want those screen shot in which there is conversation of woodland and myntra.com

I purchased a Tee-Shirt from them with order no.2475888

Sent me a product without any tags.
It was a USED Product
The quality of the Tee-shirt was poor
Selling Fake products not Original Product
Their Customer care is just a formality
Called their customer care but they say that their return policy says that all tags should be intact

Don't have any other option but to beware the buyer's

Hi all,
Don't place any order using Myntra site. I have placed order on Feb 4, 2012 but still now they didn't deliver my product. If I ask them, they are telling not able to find the address so will resend the product. I believe the site fake one. My humble request is please don't go with www.myntra.com.

Regards,
Sekar

I had placed an order for Gas Men Pass time Grey Casual shoes on 25th February 2012 for Rs 2000.00 and my order id was 2362809. Due to misfit I had to return the same on same day through DTDC couriers and my return id is 23074 and my consignment number for courier is b81144351. It was delivered at Myntra's Bnagalore address on 29th February 2012 according to DTDC website.

Then when i called for cash-back which i have not received, Their customer care agent said they needed a Proof of Delivery. Therefore I emailed them the Proof of Delivery to [protected]@myntra.com on 18th March 2012. Now whenever i call on their customer care phone number [protected] they just tell me they are working on it but they have no information as of such. They have withheld my money and are not being cooperative with me at all.

Please help me get my money back and take appropriate steps to punish those violating my consumer rights.

order no- 2008780

order date-06/12/2011



I PLACE THIS ORDER ON 06/12/2011,AND THESE PEOPLE TOLD ME WITHIN 7-10 DAYS THE CONSIGNMENT WILL REACH TO MY ADDRESSEE.BUT THE GOODS NEVER REACHES TO MY ADDRES, I AM NOT GETTING ANY COMMUNICATION FROM THESE PEOPLE.EVERY TIME I TALK WITH CUSTOMER CARE PEOPLE AND THEY COMMIT THAT THE GOODS WILL REACH ME BY 4-5 DAYS THROUGH QUANTUM COURIER AND EVERY TIME THEY HAVE NEW REASONS FOR NOT DISPATCHING THE CONSIGNMENT.ATLAST THEY PROMISE ME THAT THEY WILL RETURN THE AMOUNT IN 4-5 DAYS AND IT WAS ONE MONTH BACK.BUT NOTHING IS HAPPENING FROM THEIR SIDE,NOT EVEN A SINGLE CALL TO LET ME KNOW THE STATUS. I GENUNILY STARTED BELEIVING THAT THESE MIGHT BE A FRAUD COMPANY ,SINCE NO OFFICE IN MUMBAI(CONTACT NO.).

hey hi
14 Mar 2012 CCA12CHSX230-Avenues India Ltd [protected] 14 Mar 2012 1122.00
i was charged for rs 1122 while placing a order at www.myntra.com, but my internt got stuck and the order was not placed and rs 1122 was deducted form
my account .
money deducted when payment session expired and money not refund till now .

thankz
mandy

Hi All

I bought a Handbag as a gift for my Fiancee on 31st Jan 2012 and its been hardly a month and now its torn ! When I spoke to the customer service they bluntly said they wont be able to do anything unless otherwise we have tags that came with the bag. Unfortunately it was a gift and I removed the price tags.

They dont even accept the fact that I have a bill on the purchase with all the details and they still dont intend to help me anyway.

The customer support escalated the call to a manager who was much more blunt and didnt even try to help me anyway !

I would strongly recommend not to fall into the trap for all discounts !! And at the end of the you land up wasting more time and money !! Sad that the cost of the handbag was 1500 and they dont even have a warranty / Guarantee of any sort and Sad to know that its a branded product ( Lino Perros Women Golden Strap Brown Handbag )

And Mytra's 30-refund policy says -one should have all price tags that came with the product and the product should be re-sell able ! Myntra blindly cheats the customers by selling poor quality products to their customers with these kind of clauses that one can never get around !!

SAD SAD SAD !!

Order No: 2195501

Mynthra ship their products to irresponsible courier services like Quantium and dont care of whether they are delivering the products on time or not.
If we call their customer care service they speak as if they are offering something free of cost and its their wish to deliver it on whatever date they like .
I ordered a watch before 8 days and still it has not reached me .When i call the courier service they do some fraud and make false notes "Person Not Available .So delivery delayed"

Dont Order in Mynthra.I have always got nice item in the stipulated time from Ebay and many other Merchants.

I have purchased a sandal of Puma brand of size 10 which is very uncomfortable to me as if I am wearing size 9 or 8 , earlier I have used same product of same size same model purchased from Puma show room which was very much comfortable because of long lasting quality and life I have chosen the same brand product so that I can have same kind of results & satisfaction but I feel like being cheated because of size and uncomfortable every time I wear those pair of sandals moreover the product was delivered three weeks late after being requested by me via mails to deliver the same.Pls find customer support mail and my reply to them as pasted below .
Please ensure there shouldn't be any victims like me suffering with similar kind of service and products.

Regards
Sai VIjay Raj

Damage has been done what do you want to do ...try to retain customer with routine customer care funda mails " Please accept my sincere apologies for the delay and inconvenience caused to you...........We value your association ........... etc etc etc " OMG very bad experience I had shopping on ur website and you guys have tagline 100% original products......I have purchased same product from the Puma showroom earlier of size 10 sandal which fitted very well...and again due to the product long lasting quality & life ,I have ordered same model same size sandal but it is very uncomfortable I don't why and upon that your delivery on time OMG....

Thanks & Regards
Sai Vijay Raj

On Fri, Feb 10, 2012 at 9:23 PM, Myntra Customer Service <[protected]@myntra.com> wrote:
Dear Sai,

Thank you for contacting Myntra support.
We understand your concern in regards with the order delivery. We wish to inform you that as per our record your order was shipped on 19th Jan 12 via Quantium Courier, tracking # MYC140745. The same has been marked as delivered on 3rd Feb 12. Hope you have received the shipment.

Please accept my sincere apologies for the delay and inconvenience caused to you.

We value your association with Myntra and thank you for your support & co-operation.

Please feel free to revert back in case of any query i will be happy to assist you in all possible way.

Thanks and Regards,

Arti Yadav (3:00pm – 12:00am)

Customer Connect:[protected]
We would love to hear from you if you have had a wonderful experience with us. You can write in at [protected]@myntra.com. In the event that you are not satisfied, please do write to us at [protected]@myntra.com.

Description: http://www.myntra.com/images/Myntra-logo-band.jpg

Ticket Details
===================
Ticket ID: VVN-904682
Department: Support
Priority: High
Status: Closed

Dear Sir,

I Ordered an T-shirt online through Myntra.com on 30/Dec/2011 order No. 2077931 and the website promised that it would deliver the item before 06/Jan/2012, even after 30 odd days, the item is not delivered. I have made at least 6 phone calls to the Myntra.com Customer care, and got the same excuse saying that they will get back to me after contacting their Logistic Vendor (AFL)

Attaching the order details for reference

Regards
Rajesh
+91-[protected]

Hello friends
I purchased a pair of shoes ORDER : 2129111 , 2112834 and they were smaller in size and i returned it and hoping that it will be returned in few days and its been a long time and nothing can be done and no reply and no contact till now from their end and nobody cares about it and when i checked my return status i get IN TRANSIT and they are still in process and when i call them they keep me hold for a long time or disconnect my call and i am waiting for a particular time and after that i will lodge a complaint in consumer court and so i would like to suggest you all please think before you but and i would like YEBHI instead of this because i[censored] return something they return your money rather than giving you a coupon ..

[protected]

i placed my order for a pair of shoes(order no. 2193782) on[protected].
it has been a week already and i have not received my order yet while the internet site ensures that order would be dispatched within 5 days. i have tried their customer care number but their is no response as the bell and they even charge the call.
kindly take the needful steps.
thanking you

I had placed thee order withe this e-shop Myntra.com for thee running shoes on 15the Jan 2012. The order no. is 2160001. I got thee mail saying thee item has been shipped and would reach within 2 days. However I have not received them yet.

When I contacted their customer care on 20the Jan 2012, they informed that I will receive it by evening. That was a false promise. When I contacted them again, they promised that it will reach by Monday 23rd Jan 2012.

Today is 26the Jan 2012, I have not received thee item yet.

They are thee worst e-shop site I have come across. I fail to understand how many days required to deliver thee item within thee same city. This shows that they do not ship thee items, but simply updates thee order information.

Regards,
Jayaprakash

Here is the story and the conclusion is MYTRA.com is crap.

I purchased numero uno shoes and got them deleiverd on 7th of january which was having a manufacturing defect.After wearing it for 4 hours i need to have a bandage on the back of my foot.

I called mytra.com today and asked for exchange.Now i was shocked to hear from them after i told them that the same shoes has manufacturing defect.Mrkaushik and bala on customercare number +[protected], told me that they require the packing and the tags intact on it becuase if it wont have , the company cannot RESALE it.

That means mytra.com is promoting the shipment of manufacturing defects shoes to its customers.

Beware of this.

If anybody from mynta.com is hearing this please go back to the recoreded communication between me and the executives to conclude what i am claiming.

i had placed an order for fila black shoe from this company (order no. 2017821) ,firstly i received the shoe after a week,though on their website its mentioned 24 hr dispatch which is a misguiding information and then when i received the shoe it was not in the original box...they sent me a letter that its original but it was not expected to receive a product without original packing....after using the product for 3-4 days the upper material of the shoe started to crack...so i informed the customer care of myntra about that and also sent pictures of the defected area via email to [protected]@myntrra.com but didn't get any revert from them......later i got a call that the shoe would be picked within 48 hrs..but the shoe was picked up after 48 hrs....then i followed up with them to ensure whether the shoe has reached their warehouse or not....they informed that it would reach their warehouse by monday or tuesday i.e latest by 10th jan 2012.....but it didnt reach their warehouse on that date..i again called them and talked to the supervisor.he assured me that i would get a resolution by 11th jan 2012 after checking from their logistics department. and i would get a callback....he didnt call me so i had to call back again and then another supervisor Mr subhramaniam told me that my issue would be resolved by 12 jan 2012 and i would get a callback from him or someone else....i didnt get a call back...i again called them back....and talked to mr subramaniam.....now he told me that he would talk to the department again....but i demanded for a resolution today itself as he told me..then i talked to his supervisor ..he gave me a shocking information that the shoe is still lying in delhi and has not reached bangalore.......i asked him why your people have been giving me wrong information....he told me that other department is giving them such information.....i demanded for a refund today itself i,e 12th january 2012....he is again telling me that he would try to do something... i told them that i need my money back now because i cant wait fro weeks for their response and be without a shoe... i cant buy a new shoe in this situation where i have no assurance when my money would be refunded....its so awkward to be without a shoe...i am suffering due to their delay...they are telling me that there would be a quality check once the shoe reaches there.....but as the shoe is still lying in delhi office so it would take another week for any resolution ..and i cant wait for such a long time........please help me in getting my refund at the earliest i have also been assured by mr subramaniam that as my discount coupon on myntra would expire due to the delay ,,he would reactivate the discount coupon of 250 rs............ mr subramaniam's supervisor has assured me that he would give me a final resolution and not any update latest by 12th jan 2012 evening or 13th jan 2012....that means a refund not later than 13 th jan 2012..
Please help me in getting my money back

By all the standards and thumb rules, myntra.com is so far the worst online shopping service.

I am an regular online shopper.I have been using online services for several years.But i never had this kind of moronic situation earlier.

I placed an order for the product ReebOK Men's Zigfuel White Red Shoe on 28 Dec 2011,Order No:2073314, (Which was to be delivered on or before 4 Jan 2012 by SPEED-POST),which was supposed to be my brother's birthday gift. Since it was not delivered I contacted your great Customer Support .Their initial reply was that they will refund my money (which will be credited in 5-7 days ) since it they were not able to track it.
How on earth it is not possible to deliver when i have used the same SPEED-POST(among were online orders) for the same address numerous times earlier.

I asked them for reshipment which they denied bluntly.After wasting lot of time over this , they asked me to cancel this order and place a fresh order and it will be shipped using different courier service.Here i must agree that they have a very good sense of humor.Technically it means to get the same product i have to place order twice and pay twice.(Though i will get refund back in 5-7 days).

After few more discussions they said it will be credited as myntra credits to my account in two days and place order later using those.
I was OK with that.Then they started telling it cannot be delivered to the address I have mentioned earlier in the order.
I am just wondering how come it is not possible when you people have promised earlier it will be delivered?????.
Finally lost my cool and realized i am wasting my time and asked to cancel order.

I am wondering

1.Why you people has taken a order which you are not capable of delivering?
2.Why i was not informed about the same until i made a followup?
3.do you think refunding the money will be an apt answer for all these issues?
(It was like I deposited my money with you and withdrawing at a later time,With due respect you are not operating a bank but an online store)


My suggestion if you need good services please prefer some other e-shops

This complaint is regarding the irresponsibility shown by online shopping site MYNTRA.COM

I had ordered an item worth Rs 1750 on 18th of Dec.My order no. is 2037971. As per the site's policy,they dispatch ordered items within 24 hours and ensures delivery within 5 to 7 days. On 19th Dec,i was informed through the site that the item has been dispatched through India Post and the tracking no. was also given. I tried to track the item in India Post website for next 5 days and was unsuccessful. When I called up Myntra help line on 22nd Dec, I was told that it will take time for the Postal site to update the status.

Then I called them again on 24th and I was told that the item was shifted to Quantium Solutions Parcels since they were unsuccessful to dispatch it through Post(after 6 days of placing the order) and was given a tracking no. for this new UNHEARD parcel service. When I tried to track the item,I was unsuccessful. When I contacted Myntra regarding this,I was promised that the item will be delivered by 30th Dec.

The item was not delivered till 31st also.Then I again called up Myntra on 31st and they ensured that the item will under any circumstances be delivered before 2nd Jan noon.When this promise also turned out to be false , I contacted them again on 2nd only to know that the item was now shifted to Pushpak Couriers(another UNHEARD parcel service) since the earlier Quantium parcel service doesn't have an agency in Jamnagar, Gujarat which happens to be one of the major cities in Gujarat and a District headquarters.

Now Im awaiting more response from the Myntra authorities.However the whole situation was managed very badly by them.
1)Shown a false dispatch date on the site.
2)Use of poor shipping methods.
3)Had to call the help line more than six times,each call of duration more than ten minutes and the no. is not toll free.
4)Doesn't have any idea of what is the present status of the item.
5)Poor help line facility which is not bothered to call back with details even if they had promised to.

Regards
Renjith