Myntra.com Complaints & Reviews

Please do not buy from Myntra.com, after purchase you will be automatically added to their spam list and they will flood your mobile inbox with spam. I am getting more than 10 spam sms'es daily on my mobile. I made a purchase and now regretting my decision to go with Myntra. I am struggling with them for the last 10 days. Customer care always make silly excuses like yesterday was Sunday or System is down or we will arrange a call back to you but nothing works. They have given a fake number to optout from this spam list but obviously it is not working. It is a premium number so premium charges will be deducted each time you send a sms to optout from their spam list. Stay away from Myntra.

I buy regularly from online platform, specially from Myntra.com. I am platinum member of Myntra.com. To become a platinum member, u need to shop for ₹8000. I have shopped roughly about ₹22000 from it. Yesterday I got a message from Myntra.com, stating Additional 37% off on EVERYTHING on 16 May from 12AM-3AM. I wanted to buy Casio watch and ray ban shades from long time. So thought I'll be saving if I buy it during the offer time, so waited till 12AM on 16th as they had mentioned that 37off on everything. I had selected the watch and the shade which I wanted before only, so that I can purchase it fast and get back to sleep. I sheer Disappointment when I got to that they that removed the Casio, Rayban & *other brands from there list only but Casio and Rayban were shown when I was searching during the offer time. Then why they Informed that offer is on everything, I don't get the point. Normal human being will understand Everything as whatever they are offering on there website. Mynta has removed brands from the list which they provide. I had informed my friends, brother and parents about it. My Ego has been hurt, I didn't sleep for it. And more over I felt like an , in front of my brother as he had told me that "they all simply tell, mislead customers" but then I was like no they have clearly mentioned that 37% Off on Everything. It's totally unfair, my trust on seller is not there, especially on Online platforms.

I had returned a Product some 10 days back & I had requested the refund back to my credit card. And they had acknowledged that the same has been done on 6.05.2014 & the credit will reflect in my bank statement in couple of days. After waiting for 8 days the amount wasn't credited & when i contacted Myntra call center they gave some flimsy excuse due to some technical glitch they were unable to do so ... and will be now sending me a cheque instead of crediting the amount directly to my bank account. But that also hasn't been done till date . Neither has any details of cheque received nor money credited back to my bank account . ORDER NO. 15167889 / Return ID: 1409008

I have ordered a shirt on 16/4/2014. Order id 11725120. Final expected delivery date was 25/4/2014. Till the product not yet reached. Reason i enquired and came to know that sale tax department is holding the product for some random checks. That reason is not acceptable for me to wait as i have spend my money. I want you to initiate the refund asap and you can call the courier guys to take that product back to you. i cant wait till the product reach your ware house. its your problem only. so please initiate the refund. and i have spend almost rs 100 calling you guys. why cant you bring out a toll free number. or is it like you making money out of this too! pathetic

Order No: 11661048. I placed an order on 15th April The promised date for delivery was on 23rd of April and today is 8th May and I didn't get my courier yet. I had been calling their helpline number for the past few weeks and all they do is tell me to wait for 3 or 4 working days and the next time I call them they do the same thing.. I told them to cancel and refund my money because it has been nearly a month since I made...

I had ordered ray-ban sunglasses. Returned it by DTDC since I found my lost sunglasses by the time these arrived. But Myntra is now saying that they did not receive the product. They received an empty case by courier. We had shipped it properly and shown it at DTDC. Myntra has signed and received the courier. But now they are saying that the sunglasses are missing.

Please do not buy any product from myntra.

I have placed 2 orders with myntra. both bad experience.

!st order- Ordered 2 kurtas(1 had size issue. thy send whatever is availbale in their wearhouse. or size chart is incorrect. One kurta was not even delivered because of some issues. Some superviosr promised to deliver it after it reached back the inventory.. but I did not receive anything.

2nd order - I was cheated again. I ordered a size. they sent the smaller size for both the kurtas. and none of the customer care representatives are helpful. they keep on syaing the other person is not available. I am tired of explaining this issue to everyome. If they are supposed to call you back, you will never receive a call or response. Some ticket was logged for call back turn around time was 24 hours. after 48 hours also I did not receive a call.

Don know what to do..

This is regarding Order number: 15086235

I ordered Jack and jones orange color shirt, 42/L. The size was too small for me.
So, I put an exchange request the same day for XL size.

I got an email today(28/4/2014) morning that the exchange product will be delivered today. I called the delivery boy Mr.Anil. He said he forgot to deliver the product. WHAT THE HELL???

So, I called myntra customer care center regarding same. They asked the delivery boy to exchange the product today itself. Delivery boy came and checked the product. TO MY SURPRISE, HE SAID THE PRODUCT ID IS NOT MATCHING AND I CANT EXCHANGE THE PRODUCT. N SAID FIRST YOU HAVE TO GET SOME APPROVAL. WHAT THE HELL KIND OF SERVICE YOU ARE PROVIDING.

So, I called myntra customer care center again. Mr.Vijay answered and said 'I have sent an email regarding the same'. Wait for 7 days. OMG. No. 1 online shop in India.

Earlier also I asked myntra.com to change its ignorant, illiterate so called officials. Poorest service, once again.

Still today (01/05/14) the product has not been delivered. Called myntra office 2 times...still no solution... illiterate delivery boy started laughing when contacted.

Hi,

I oredered a pair of sandals from myntra on 15th april.I have not yet received the product even on 29th.I got the mail that I will receive the product by 24th.When spoke with the customer care they commited two times that it be received with in 26th.till now the product has not been delivered.
Please help me in getting the compensation for my effort to continously track and the negligence shown by the myntra customer care.One of the executives told that we I cannot even question them until the product is received.

Thanks
Bijoy Viswam,

I had terrible time while dealing with Myntra. This was my first requirement posted on Myntra and received confirmation with date of receipt. But even after speaking with the area staff on delivering the order and confirming delivery time he didn't reached. We waited for the whole date and kept on calling while he choose not to pick phone. They spoiled my entire day, WHAT A WASTE OF TIME. The next day when I checked on the delivery status it shows " Customer not Available". Cheap and unprofessional way for updating status. Wrote mails complaining the issue but not aware dumbs on the other side only reply with sorry but no action. Send 5 mails explaining case but except sorry nothing else happened. Suggestion-- PLEASE DO NOT WAISTE YOU TIME & EFFORT WITH THEM. THEY WILL EVEN TAKE YOUR PEACE OF MIND.

my order no. is 10118015 it is pepe jeans black men jacket buy on 29th jan 14 but i have sent it back as i dont like its fit and ask myntra to send my money in my account for which they have asked my details of bank account which i have provided them then i have called them to ask when they send my money back they told me they have initiated refund on 4th march but i havent received any money in my account i have again call after 4-5 days they told me 10 days will be taken by bank to reflect money in your account i said ok but i havent got that amount now i again called after 15 days they send me some utr no. of 100rs but not of 2445rs then i again call and msg them then they ask for mine bank statement of march i have provided them my bank statement but then also they havent send my money i have called them many times send many mail but still no solution today is 17th april still i havent received my amount pls solve my problem...

I paid Rs 6000 for Nike shoe and got the delivery however as It dint fit so I asked for bigger size. Its now more than a week that I am wiating for exchange order, myntra customer care says that due to some technical issues the order is stuck at their end hence they are not able to deliver. I am suffering without any fault of me

About a month ago I bought bellies (brand: blue parrot) from myntra. The shoes tore after first use. There were around 5-6 days remaining before the return policy would expire so I wrote to them. They asked me to send the picture and I did accordingly. After that I did not receive any reply. So I called the customer care and they asked me to send the pictures again in JPEG format. I sent it. I have still not received any reply. This buy has been a huge disappointment for me. I consider it a bad experience in online shopping. But, there have been times when I have been happy with the products I bought from this website. So I would say be careful while shopping online, and Myntra please ship products of standard quality.

I bought many products from (MYNTRA.COM) this website and return many products to them and as a refund they provide me Myntra credit. Which i can use in my next shopping or also redeem (Rs.15, 217) this to my account. and i requested them 2months ago to transfer money to my account but till they didn't transfer money. When i call them they always said that there is no response from our finance team please wait for few days. When email No Response. Please take action if more information require call me. I am calling them daily basis but No response from them.

My order number is 11290425, these myntra.com cheaters took the full money.in my order i had paid for a kurti with patiala, but these liars only delivered the kurti and not the patiala and now when i complained 6 times and wrote to them several emails they are saying all items were dispatched as per the CCTV footage, when i asked them to mail me the footage they are not sending me the footage.
These guys are cheaters, please do not ever buy a single thing from www.myntra.com at all
If they are so sure that all items were packed properly why cannot they share the footage, it shows what kind of fraud business they are doing and are constantly cheating customers.

I have taken this up with the consumer forum and will be going legal against them and will teach them a lesson.
Anumita Mukherjee
[protected]@yahoo.co.in

I had ordered product wd Myntra.com, advance payment was done via CC. As per myntra customer service, they promised to deliver the product by 8th April. Today when i asked the status, they said they canot dispatch it. Hence i requested them to Cancel and refund.* This was a bad experience. I was the one who was following up with them on the same, no one bothered to call me & update me on the delay. Abstly not accepted

Myntra.com is a chor company. They send less qty and charge full and their customer care is horrible. I[censored] have any shame myntra people pls bother to call me on [protected] else i will keep populating your worst customer centricity everywhere. Order no : 11040439 Ordered by my wife : Shagun Sharma Short supply of one capri pants, on raising complaint they say that it was delivered .

I purchased a shirt(order no : 10545242, order date :20 feb, item : roadster check red and white shirt) from MYNTRA but i didn't like it so i returned it back.After few days, I got a message saying i got the refund(amount 1099 rs).But when i checked on my myntra account, i didnt get any refund.When i called them about this, i got to know about problem.They sent refund on account with email address '[protected]@gmail.coom' (invalid account )instead of '[protected]@gmail.com' (valid account). Even it was their mistake, i calmed myself and asked them to transfer this refund amount from invalid account to my valid account.They promised me to do it in 24 hours.I checked after 2 days, It wasn't done yet.I called them and asked .They again asked to wait for next 24 hours. This process continued and still going till today.I haven't got my money till yet.I called them each and every day from the initial day till today.Each time they apologize and tell me to wait. I am still waiting.I am tired now. I JUST WANT MY MONEY BACK. I even asked them to order something from my side and use that refund amount, They said they cant do that. They just don't want to return my money. I have lost so much balance in calling them every time and so much time .I am just tired now.I JUST WANT MY MONEY BACK. After even threatening them about complaining to consumer court, they didn't take any action.They are not afraid of consumer court. Please, I am requesting you to help me.As i mentioned before, I just want my money back.I am not going to do an online shopping again in my life.But just this last time, please help me get back my money.

Order No.[protected]
Not listening to my problem. Not exchanging my problem Assured to call back from manager but didn't get it till now. I have called thrice to arrange a call back from manager but they are unable to do this.

WORST SERVICE. WORST CUSTOMER SUPPORT. WORST EXECUTIVES. WORST SUPPERVISORS. And i can't say about the managers as they all are dead to give me a call or attend my call.

I want my product to be exchanged with bigger size.

i have taken and returned the products worth rs 23500. and according to policy we can return and they will transfer the amount in my bank account, what they did earlier but now they say they will not return and have also closed my account for asking back money.

They are telling policies which are just not their. what they say they have sent the link to see the policy it is just not written.

THEY ARE SO ARROGANT THEY SAY IT IS DUE TO THEIR MISTAKES AND THEY ARE NOT GIVING MY MONEY .