Myntra.com Complaints & Reviews

I made an order on Myntra.com Order No. 3207245 for a arrow ladies t-shirt,a ladies top and an adidas track suit. Order was delivered on time but the quality of the material was very very poor. None of the three items look genuine, one wash and all the items have gone from poor to worst. What is the point in showing as genuine items and selling cheap imitations in name of original & branded items? Will Never make a purchase again from Myntra.com.

Sir,

I have placed an order for Ray Ban Aviators on 5 july 12, order no. is 3232809 . I placed an order through an ATM card which holds an account no. [protected] of SBI , the product rate was Rs. 2731/- but the amount deducted was Rs. 8193/- & the excess amount was Rs. 5462/- I request you to refer transaction no.3231821 and please credit back Rs. 5462/- (which was deducted extra) to the mentioned account number of SBI as soon as possible.

Note: SBI ATM mini statement is attached with this.

Thanks.

Regards,
Anil Kumar B,
#225/19, 3rd main rd,
Byrappa Blk, Thyagarajanagar,
Bangalore 560028.
Email: [protected]@gmail.com
Mobil no: +91 [protected]

i vikas mahendra yadav have a ordered a shoe worth RS 1399 from myntra.com who's order no is - 2893730 and the shoe was delivered to me on 26th may 2012 but they delivered me some different shoes and not the shoes which i have ordered. so i returned the shoe to myntra.com by professional courier and the product was delivered to myntra.com on 4th of june 2012 and i even emailed them the prof of delivery of the product to them.the tracking id of the courier is SLV535334 BUT still they have'nt return my money. i am even sending you the prof of delivery
sir, i request you to see the situation and help me get my money back . i have even called myntra many times and wasted lots of money in calling them but they do not reposnd well. pls sir help me

I placed an order for a wrangler t shirt and i received the product and found out that it was not genuine,i have attached the picture as a proof that is a fake. The t shirt button spelling is "wrongler" instead of "wrangler" this is so sad,we pay our money and feel very sad to get products like this.myntra is worst ever.

I ordered some products bearing order no. 3056332 from myntra.com at some discounted deal of 20 or 25 % approx. with an additional discount coupon of rs 500. 13 days back. Today i got a response from them that my order is shipped back. On corespondance each representative tells a different story ; one says that your order was held by sales tax department as some documentation was not completed by the company, other one says it was due to some shipping problem. Now myntra.com is telling to place a fresh order of the same but will not get any discount. This way i am feeling CHEATED by myntra.com

Never use Myntra.com. I used it to gift a beloved friend. They delivered a damaged dress - torn on one of the sides (clearly shows they sell seconds material) When I asked what they can do to resolve the issue - they said they will take it back and after checking it return a money voucher to me. Who cares about the money! They will take the gift back? That is the best they can do? Do they even know what a gift means?

And after this complaint was posted on their facebook page wall, they were deleting it to avoid other customers from seeing it.

I Rohit Chandani, first time user of your online shopping service, ordered a black colour converse shoe from your website portal on 31st may, Today i received the product thru a delivery executive of an courier service company, he asked me to pay the bill for the product, as i came back to get my cash, by-chance i opened the product and saw that the shoe was of size 11, whereas i ordered for size 10. And the executive told me that i was not supposed to check the product, and pay the amount to him, is this the way your company functions?. So therefore i dint accepted the product and sended it back, but the delivery boy denied to take it back due to some of your terms and conditions with them. But i dint accepted the product nor did i payed for it, as why should i pay for a product which is of no use for me. I have been a frequent user for many other online shopping sites, but never faced such an problem, can you relaize what mind set would i have developed for your online portal, i feel cheated. Wanted you to know the incident. My order no is 2926912. And i dont care that you deliver me the product now or not, but i have an condition on my side, that i will except and pay for the product only after checking that whether the product is of the ordered size and in good shape, otherwise i wont. I cant accept the product and pay for it without having a look at it. And the experience i had today with your portal has disappointed me a lot, and i feel cheated by your company.

Hi,
i would like to file a complain against myntra.com. i had purchase a shoe from myntra.com, i got it with in 4 days of my online order (Order No: 2731915). But after i found some problem with the shoe material and i want to return that. When i call the customer care, they told me that they will return my shoe but they dont have any pickp service from pune, they have only in Bangalore and Delhi. So in that case i have to send the consignment through any courier service and they will give only 100 myntra credit to my account. But when i check with the courier service they charge me around 300 rupees. So i call the customer care once again and they told me that in any case they will just return only 100 credit points to my account. And after having a long discussion with their manager finnaly they agree to refund the courier charge.. but interms of myntra credit points. that means i have to purchase something with those points.

I strongly disagree to this, why should i be refunded the courier charge interms of myntra credit points??? This is a complete cheating by these guys.. they have a very poor customer service. Since in india the online purchase dont have any standard policies these people taking advantage of this.

I had planned to buy a pair of shoes and after searching for sometime I found an enticing offer by myntra and I paid them the money upfront.Then started my never ending nightmare of first online experience in India.For 3 days the website had no information about the shipment after spending another 3 days with calls and receiving false promises of call backs and lies finally got in touch with a lead in their office who promised a solution for the whole scenario in a mail to me.Once again it didnt happen so finally I had to speak to him again.He had an excuse for failing on delivery of the mail stating he was busy.Now I got it cancelled already over the call(which earlier wasnt possible as the shipment had left the warehouse) and sent a mail to their escalation departments.

The only impressive thing about the organization is the turn around time of this department.I thought they would understand and resolve the issue BUT AGAIN adding to the misery they insist me to take the order which happens to be cancelled again and again.So am unaware if I would get the money back or will I be forced to Keep something which I have already got cancelled.

PATHETIC,USELESS,I still keep wasting time thinking this would lead somewhere..Damn...

order no:2469691.
I have purchased 5 t-shirts, I have worn one of them to a party. After party while am folding it I found a defect at the back of right sleeve,actually cloth is damaged at stitching, cloth is torn at stitching.I reported to myntra, they took almost one week time and replied me that please send the product with original stickers, tags,and covers,I spoke to them that I dont have the tag and of course I worn it once, astonishingly what they said that is you have to check each and every corner of the product after you purchase it. Is it possible to any human being to check everything.Their answer just shows lack of confidence in their quality, after this incident I checked each and every t-shirt thoroughly, I have found an dangerous fact that every product that was purchased on discount is some how damaged and defective.

Response that I got when I called myntracc is....
I called myntra CC for knowing the status of defective product, in our argument he indirectly said that t-shirt is not shoes which may be found defective after using, I got to know why he said that, my first purchase in myntra is fila shoe which are damaged in one and half month itself, that time I was refunded after lot of calls and emails. I wish to say that I will return every single product if I find them defective, actually I felt it was my right, but the situation here is making us to feel embarrassed to share truth. I deeply regret to say that we are here to purchase 100% genuine and quality products but not to fight with u for quality.
Recently I purchased playboy socks, found them defective.

My suggestion to viewers is be aware of purchasing on sale products in myntra.

If you want to be cheated , please buy from myntra. All the products shipped are fake and old stock. 2 weeks back , i bought Franco Leon shoes for 2385/-, brand new shoes no discount given. After receiving


the product, the shoe broke in 30 minutes o[censored]sages. WHen i returned the product, Myntra is not willing to accept and refund. EVen though product was returned in 2 days , they arenot accepting. CUstomer care is the worst, never respond or reply.

Never ever think of Myntra..Cheaters and non-customer friendly people

Order No : 2516813

i have purchased online woodland shoe from myntra.com
my order id is 2458586 i got defected shoes pair
i made a request for return which is accepted but myntra return
department executive puneet HN said that we forwarded complaint to
woodland and accepted the fault but i called woodland too
and they clearly said that this fault is not from our end
it is fault from myntra.com if its our fault we will replace the shoe
with new shoe pair ..i need those screen shot of email in which myntra.com
executive communicated with woodland i want to see whose fault is this
NOTE- I received shoes in the box which is having MRP rs 2695
this box must contain primary non defected fresh item which means
there is fraud done by myntra.com it is clearly the case of
defamation of brand and its protection ...
i want those screen shot in which there is conversation of woodland and myntra.com

I purchased a Tee-Shirt from them with order no.2475888

Sent me a product without any tags.
It was a USED Product
The quality of the Tee-shirt was poor
Selling Fake products not Original Product
Their Customer care is just a formality
Called their customer care but they say that their return policy says that all tags should be intact

Don't have any other option but to beware the buyer's

Hi all,
Don't place any order using Myntra site. I have placed order on Feb 4, 2012 but still now they didn't deliver my product. If I ask them, they are telling not able to find the address so will resend the product. I believe the site fake one. My humble request is please don't go with www.myntra.com.

Regards,
Sekar

I had placed an order for Gas Men Pass time Grey Casual shoes on 25th February 2012 for Rs 2000.00 and my order id was 2362809. Due to misfit I had to return the same on same day through DTDC couriers and my return id is 23074 and my consignment number for courier is b81144351. It was delivered at Myntra's Bnagalore address on 29th February 2012 according to DTDC website.

Then when i called for cash-back which i have not received, Their customer care agent said they needed a Proof of Delivery. Therefore I emailed them the Proof of Delivery to [protected]@myntra.com on 18th March 2012. Now whenever i call on their customer care phone number [protected] they just tell me they are working on it but they have no information as of such. They have withheld my money and are not being cooperative with me at all.

Please help me get my money back and take appropriate steps to punish those violating my consumer rights.

order no- 2008780

order date-06/12/2011



I PLACE THIS ORDER ON 06/12/2011,AND THESE PEOPLE TOLD ME WITHIN 7-10 DAYS THE CONSIGNMENT WILL REACH TO MY ADDRESSEE.BUT THE GOODS NEVER REACHES TO MY ADDRES, I AM NOT GETTING ANY COMMUNICATION FROM THESE PEOPLE.EVERY TIME I TALK WITH CUSTOMER CARE PEOPLE AND THEY COMMIT THAT THE GOODS WILL REACH ME BY 4-5 DAYS THROUGH QUANTUM COURIER AND EVERY TIME THEY HAVE NEW REASONS FOR NOT DISPATCHING THE CONSIGNMENT.ATLAST THEY PROMISE ME THAT THEY WILL RETURN THE AMOUNT IN 4-5 DAYS AND IT WAS ONE MONTH BACK.BUT NOTHING IS HAPPENING FROM THEIR SIDE,NOT EVEN A SINGLE CALL TO LET ME KNOW THE STATUS. I GENUNILY STARTED BELEIVING THAT THESE MIGHT BE A FRAUD COMPANY ,SINCE NO OFFICE IN MUMBAI(CONTACT NO.).

hey hi
14 Mar 2012 CCA12CHSX230-Avenues India Ltd [protected] 14 Mar 2012 1122.00
i was charged for rs 1122 while placing a order at www.myntra.com, but my internt got stuck and the order was not placed and rs 1122 was deducted form
my account .
money deducted when payment session expired and money not refund till now .

thankz
mandy

Hi All

I bought a Handbag as a gift for my Fiancee on 31st Jan 2012 and its been hardly a month and now its torn ! When I spoke to the customer service they bluntly said they wont be able to do anything unless otherwise we have tags that came with the bag. Unfortunately it was a gift and I removed the price tags.

They dont even accept the fact that I have a bill on the purchase with all the details and they still dont intend to help me anyway.

The customer support escalated the call to a manager who was much more blunt and didnt even try to help me anyway !

I would strongly recommend not to fall into the trap for all discounts !! And at the end of the you land up wasting more time and money !! Sad that the cost of the handbag was 1500 and they dont even have a warranty / Guarantee of any sort and Sad to know that its a branded product ( Lino Perros Women Golden Strap Brown Handbag )

And Mytra's 30-refund policy says -one should have all price tags that came with the product and the product should be re-sell able ! Myntra blindly cheats the customers by selling poor quality products to their customers with these kind of clauses that one can never get around !!

SAD SAD SAD !!

Order No: 2195501

Mynthra ship their products to irresponsible courier services like Quantium and dont care of whether they are delivering the products on time or not.
If we call their customer care service they speak as if they are offering something free of cost and its their wish to deliver it on whatever date they like .
I ordered a watch before 8 days and still it has not reached me .When i call the courier service they do some fraud and make false notes "Person Not Available .So delivery delayed"

Dont Order in Mynthra.I have always got nice item in the stipulated time from Ebay and many other Merchants.

I have purchased a sandal of Puma brand of size 10 which is very uncomfortable to me as if I am wearing size 9 or 8 , earlier I have used same product of same size same model purchased from Puma show room which was very much comfortable because of long lasting quality and life I have chosen the same brand product so that I can have same kind of results & satisfaction but I feel like being cheated because of size and uncomfortable every time I wear those pair of sandals moreover the product was delivered three weeks late after being requested by me via mails to deliver the same.Pls find customer support mail and my reply to them as pasted below .
Please ensure there shouldn't be any victims like me suffering with similar kind of service and products.

Regards
Sai VIjay Raj

Damage has been done what do you want to do ...try to retain customer with routine customer care funda mails " Please accept my sincere apologies for the delay and inconvenience caused to you...........We value your association ........... etc etc etc " OMG very bad experience I had shopping on ur website and you guys have tagline 100% original products......I have purchased same product from the Puma showroom earlier of size 10 sandal which fitted very well...and again due to the product long lasting quality & life ,I have ordered same model same size sandal but it is very uncomfortable I don't why and upon that your delivery on time OMG....

Thanks & Regards
Sai Vijay Raj

On Fri, Feb 10, 2012 at 9:23 PM, Myntra Customer Service <[protected]@myntra.com> wrote:
Dear Sai,

Thank you for contacting Myntra support.
We understand your concern in regards with the order delivery. We wish to inform you that as per our record your order was shipped on 19th Jan 12 via Quantium Courier, tracking # MYC140745. The same has been marked as delivered on 3rd Feb 12. Hope you have received the shipment.

Please accept my sincere apologies for the delay and inconvenience caused to you.

We value your association with Myntra and thank you for your support & co-operation.

Please feel free to revert back in case of any query i will be happy to assist you in all possible way.

Thanks and Regards,

Arti Yadav (3:00pm – 12:00am)

Customer Connect:[protected]
We would love to hear from you if you have had a wonderful experience with us. You can write in at [protected]@myntra.com. In the event that you are not satisfied, please do write to us at [protected]@myntra.com.

Description: http://www.myntra.com/images/Myntra-logo-band.jpg

Ticket Details
===================
Ticket ID: VVN-904682
Department: Support
Priority: High
Status: Closed