Myntra.com Complaints & Reviews

I had issued a product return for a Kurta on 22 Apr. I received a confirmation that it was accepted the and the pick up was shown for the same day. It's been 3 days since but no one has come for the pick up and no updates are provided regarding the same whatsoever. I've raised the issue with their help center but they keep copy pasting their replies and provide no solution to the problem. The product status still shows that the pick up was scheduled for 22 Apr. They haven't even assigned any delivery agent for the pick up yet. I had returned other products during this time frame as well and I had no issues with their processing. Only for this item I have received no updates and I would like to raise a complaint regarding their poor customer service management.

Hello there

My product was pickup by delivery boy on 7th but i haven't received my refund yet.
I also filed a complaint in Myntra app but no action was taken for that too.
Product return I'd:- [protected]
My Gmail I'd:- [protected]@gmail.com

I bought a shirt from hnm from myntra..the quality was bad.. So i placed a return request. And when the delivery boy came to pick up.. The serial number on the product was not there or was not provided.. Tried every possible number on the tag.. But it was not succesfull..please do something about it at the earliest.. It was my first order from myntra.. And such a bad experience.. Fist it as soon as possible please...

On 24th March, I ordered trase woman black solid block heels. I recieved the wrong product, I recieved them in red colour. I applied for the return request, they said the pickup will be done in 3-4business days . After re-applying 3-4 for the return request and sending multiple emails to Myntra the pickup guy showed up today(24th April ) after 25days. I gave him the product, after 3-4hours he came to my house and handed me the heel sandals . Even after applying multiply return requests, he handed me the sandles asking me to cancle my return request and do it again .on the app it was showing your pickup will be done in 3-4days, I have been waiting for the return for over 25days now. Myntra kept me on waiting .it's almost been a month and I want my refund.

Order ID # 1201910 [protected]

I ordered on April 15 H&M Green Relaxedfit Sweatshirt Rs 639 Paid by UPI, my order didn't shipped yet, my order was stucked at the processing stage, i called the customer care and there saying wait for 72 hour's and i waited, after 72 hours called customer care saying wait for 48 hour's i waited 48 hours, now the customer care saying wait for 24 hours, there is no proper answer from customer care MYNTRA, delivered my order or else cancel my order and Refund Money Back, Hoping to solve my problem

Order ID # 1201910 [protected]

I ordered on April 15, my order didn't shipped yet, my order was stucked at the processing stage, i called the customer care and there saying wait for 72 hour's and i waited, after 72 hours called customer care saying wait for 48 hour's i waited 48 hours, now the customer care saying wait for 24 hours, there is no proper answer from customer care MYNTRA, delivered my order or else cancel my order and Refund Money Back, Hoping to solve my problem

Your logistic partner delivered me WROGN WHITE JEANS on 18th April. The jeans I received was of poor quality. I asked for a return even without trying, all labels/tags intact with Issue mentioned Used Product Delivered as while checking jeans material i noticed few stains on pocket side & back area as it is in white colour they are clearly visible so I immediately placed the return request. The pickup was schedule next day & this issue I also told to delivery boy but he refused to take back the jeans & want me to have approval from your side first. I called the customer care service several times and despite their assurance that my product would be picked up again and refund would be made as the quality check is done manually and there could be some error from their side, I received no help from @Myntra. Really disappointed with their behaviour and such an experience.I want my refund as early as possible.

Hi. My request was rejected by Myntra. I ordered white shoes from kook n keech via Myntra. When I received the product the product was not up to the mark, the quality I was expecting was not there. So I applied for the return on the same day within 2 to 3 hours, the the product quality was as it is it came with and all the tags were intact, and in the same packaging it came with.
But when the delivery guy came he denied to take the return stating it did not pass the quality check and you can contact the customer care for the same.
When I contacted the customer care they put my return on hold and then came with the reason that the product did not pass the quality check without stating any reason that why it did not passed quality check.

So I applied for the return again. This time when the delivery guy came he accepted the product and took it with him. And the Myntra stated that they will refund the amount after the product passes the quality check. But within one day they gave me a notification that the product did not pass the quality check and they are reshipping the product .

Now when I am trying to contact the customer care and Myntra they are not even giving me any option to contact them for the same product and my issue.

Very disheartening that the seller has sended a very bad quality of product and now they are not even accepting the return.
Also the Myntra is not giving any option to contact the customer care to resolve the issue of this product.

I want my refund back as I am very much sure that the product was not used and I retured the product with the same quality with all the tags intach, I do not want to waste my money on such a bad quality of product.

I had placed a combo order worth 11579 on 16th March, 2022 & made payment though MYNTRA CREDIT.
17th March, 2022 the order was cancelled by me.
Then I waited for my refunds. After few days I checked that I've received incomplete refunds.
The total amount of refund received till date is 8893 and I have paid 11579. That means 2686 missing.
I'm continuously connecting Myntra team since 1 month but they're not helping neither paying.

Registered Mobile No : [protected]
Order ID 119929897336018697101

My order number is 1202059 [protected].

Order contains 6 items that are not delivered.

I got a message that Package is out for delivery on 20th April 10:09 am. I did not get any call and product was not delivered.

I got another message that it is delievered on 20th April 04:25 pm. I already raised a concern and the issue in myntra got closed saying that logistics team has deivered the package. Its clearly the case where delivery agent stole the package. Myntra should seriously look into this and resolve the issue. Myntra should track the location of delievery agent during the time to confirm whether the package has been delievred or not and take action.

Best Regards
Bilva Vyshnav

I have received my order yesterday from myntra the packaging was not proper and when I check the product I found it was damaged like it had some black dirty line inside its design on shoe.
I have returned the shoes immediately now. I got my return rejected due to quality check.

It was already damaged what could I do in it the reason I have returned was quality only.

Unable to redeem the gift card and it got expired. Tried to connect with Customer service but no luck. Number were [protected]/[protected].
Please help me to get my voucher back.
This is very frustrating. No one answers.

Few days ago i bought two dress from myntra. Two products are not fit me then i request to return but they send a message like this 'your return pickup failed' .why they are not ready to pickup my return product...

I ordered a kurta set which i cancelled and the refund status was shown as initiated but i still haven't recieved the refund .
I cancelled my order on 6th april. It has been around 18 days since then....

Issue
I have received the wrong product, this was not the prodct which was ordred.saller and myntra both are no responsd

seller name Seller Details:
Shreyash Retail Private Limited
Embassy Industrial Park, Village Pathredi, Taoru Road, Gurgaon, Haryana, Bhiwadi, Haryana-122413
Order no:[protected]-4755103
Invoice no:10623SE[protected]
Order date:18 april 2022

Worst service getting from myntra afr so many calls not even getting the solution I am done with Myntra forever. They are the most unprofessional online retailers/ looters . And their customer care executives really don't care about losing customers. I have a unique bad experience with Myntra.Every day I receive message that the delivery agent is out for pick up but they never came. They could deliver the product on time but failed to find my address while returning. Myntra once again failed to address my issue.Myntra services are going down. I have uninstalled the app and making sure to buy anywhere else but never on Myntra. They play the cheapest game over some thousands.provided executive no is not reachable.they r not taking efforts to call me atleast...
compaint was not resolved still it is marked as resolved...

.worst service getting from myntra afr so many calls not even getting the solution I am done with Myntra forever. They are the most unprofessional online retailers/ looters . And their customer care executives really don't care about losing customers. I have a unique bad experience with Myntra.Every day I receive message that the delivery agent is out for pick up but they never came. They could deliver the product on time but failed to find my address while returning. Myntra once again failed to address my issue.Myntra services are going down. I have uninstalled the app and making sure to buy anywhere else but never on Myntra. They play the cheapest game over some thousands.provided executive no is not reachable.they r not taking efforts to call me atleast.

My return is not getting picked up since 3rd April 2022, Order ID # 1200674 [protected].

After calling them continously since 9th April 2022 I haven't received any solution, if they do not want the product they should refund the amount, the product being a small size is of no use to me.

Cost of product is 2166 Rs.

I have cancel my order and it was prepaid and it is 48 hrs now but till now i have not recived my refund. Order ID # 1202263 [protected]

I met Samantha Karvhidev on whatsapp. Her whatsapp number is +[protected] and her assistant is Krisha Mody +[protected]. She guided me to a website ecom89.com claiming to be official Myntra site but using a different login interface. She has made me make different purchases on this website saying this is to increase the merchant sales falsely and then will refund my money with commission on the same. They are working towards improving the reputation of merchants on Myntra. She has made me make purchases to the tune of Rs.168340/- and is now not refunding my money, saying I have to pay handling and security fee for Rs.1, 00, 000/- to withdraw my money. It seems like an extreme fraud but all this is being done in the name of Myntra. She has also given me a Myntra account statement which I am attaching for your perusal. Pls help me get my money back or else i will have to approach the consumer court.