Myntra.com Complaints & Reviews

I ordered one footwear from Myntra and I received the same on 31st March and due to size issue I created return and next day delivery guy took the product without checking it on front o[censored]s but later I saw in myntra app product said 'Refund on hold' due to quality issue. I called him he said there was network but I will receive the refund and I also raised same thing to cc and too said they will file complain against delivery boy and also investigate it.and today 1st April I got message saying your refund rejected as product did not passed quality check. I mean what's this how could do this. Means they are concerned about customer ? What if delivery person did anything?and first time am expiring such issue with Myntra really not expected.

Hi,

Product Ordered: HnM Pink Solid Cropped T-shirt
Delivery Date: 30th March 2022
Date of Return Reuest: 31st March 2022
Product Amount: Rs. 399/-
My E-Mail ID: [protected]@gmail.com

I wanted to place a return but they asked for Self-shipping. I called their Customer Care Helpline Number but they said the same thing and refused doorstep pick up. I requested the Customer Care Executive...

Hi..
I ordered some products from myntra.com. Order was not placed but my money got debited on 12th March 2022 till today I m not having any response from them. I raised request for refund but no use of it. Please I request u to help me to get refund as soon as possible.

I have received the refund of one of the products that i cancelled on myntra, it's been more than a month. I have followed of several times but still no update.

Order ID # 1197230 [protected]
Product Name: COTTON ON Women Black Solid Pinafore Dress
Refund amount : ₹ 2239.00

Order id:[protected]-9927801
Expected delivery: 30th March 2022
I have order these product on 26th March 2022, It was suppose to deliver on 30th March 2022, I have order these products for one of my best friend,
Myntra spoiled his birthday.
I want to log a complaint again Myntra.
Help me out on this.

I have made the purchase of 3199 from myntra. The refund was initiated by myntra on 19th march. But it is still not reflected on my bank account. Acc to branch manager myntra has not credited the amount yet....

As per Myntra, refund amount had been initiated on 18th, 19th and 20th March but I haven't received the amount yet.
They have provided me with the bank reference number but SBI is saying that reference number will not work and they need UTR number which Myntra is not providing. Refund is for around 23 products which amounts to around 25000 rupees.
Below are the few reference numbers which they have provided.
75105172078001803320694, 75105172078001803365749, 75105172078001803164639, 75105172078001803180866, 75105172078001803040292, 75105172078001803116464, 75105172078001802967040, 75105172078001803495512, 75105172078001803919727, 75105172080001810785315, 75105172080001810741094, 75105172081001815574937, 75105172081001815531937

I am a regular customer of Myntra with frequent purchases.My account got locked for reasons not known to me .When asked about it the Myntra customer support says that we cannot reveal the reasons .I have money in n my Myntra credit account which I have no access to .I want you to look into this matter and show some support.

I have made payment through paytm but my money is debited from account but order not placed. I also raised issue from their website but query was not resolved

I had ordered a kurta set from Myntra, which did not fit me and I returned it the very next day. the pick up boy took the piece after checking the tags. I got a message the next day that the pickup has been rejected due to missing tags.
I called up their customer care which promised to look in and resolve it. meanwhile, I called the pick up agent to check whether he has taken the tags back, which has has confirmed. but now the product has come back from myntra to me saying rejected due to tags not being present. This is an error from their side, as their agent will not pick up a product without tags from my end anyways. how do i get them to take the product back.

My Myntra account has been deactivated. I’m unable to return/exchange any orders which I want to because of fitting/quality issues but I’ve been denied any access or cooperation in doing so. I’m not getting proper justification on why my account has been deactivated. All my orders were prepaid, have been delivered to my permanent residence and were solely for my consumption. Ive been consistently trying to reach out to support team to clarify any concerns they have but no cooperation I’m getting. My money is stuck. Please help

I had ordered a pair of shoes (order no:[protected]-3968403) from Myntra on Mar 23. I received the item on Mar 24 but didn't find the quality upto my standard and issued a return. The item was picked up on the next day.
Later that day the return was put on hold so I raised an issue with the customer support. On Mar 26 I was informed my return was rejected because the item failed quality checks as it was used and the item will be reshipped .
So, I contacted the customer care helpline and asked for clarification on the issue. I was told that I'll have to accept the product and reapply for return. They couldn't provide me with details on why the quality checks failed and what issues they found.

I don't believe their claim that the item failed quality checks as I had only tried on the shoes once and found the quality of the item unsatisfactory. I had returned the item in it's packaging and original condition. The pick up agent had checked the item in front of me and found no issues as well.

I would like to raise an issue regarding the same. They have no basis to prove the the item was used and are rejecting my return and refund unfairly.

Hello mam,
I ordered product on 25th March and my estimate dilevery date is 31st March.
But I want my product on before 29march because some emergency I will be out of town and no can collect product at home at 31st March
So I requested you to deliver my product before 29th March, it will be grateful to me
Thanks

I had placed order for few clothes which costed me around Rs 2, 300/- but the order isn’t confirmed, money is already deducted from my account.

I have tried calling customer support and they haven’t been of any use, everytime they ask me to wait for 24 hours and then they do not respond at all .

So i brought a product from myntra a H&M blue oversize oxford shirt and decided to return the product next day because of size issue. I placed the return option next day the delivery person came to pickup the parcel he was very rude with me he dint know what he was doing i gave him the return parcel he took started scanning the tag but he dint had any idea what he was doing. later after 10 minutes or so i got a text message that the return pickup is cancelled by the associate even though i gave the parcel. I contacted myntra about this they raise a ticket which really dint help and made me wait for 5 days to resolve the issue same day evening i got a text message from the logistics [EKART] which picked up my parcel. In that message it was return that [Pickup Completed] .
Below you can see the screenshot of return was cancelled even though i gave the return parcel and the following logistic giving proof that return is successfully picked up

This is my personal experience i placed an order on 15/03/2022 and product not delivered but in myntra account its showing deliverd.Frequently called to many support employees in myntra and explained them my concern, they will hold our call by saying we are discussing with higher manager 's .. after some time they will tell tey can't do anything for this.
Email proof: from myntra which they declined to refund my money. These all...

I placed an order for a white dress from urbanic
Order ID # 1199334 [protected]
I recieved my order on 21st of march 2022
And within half n hour or less i put the return for that dress due to size issue and a dirt stain on it . The courier boy came on 22nd to pick up the return . He checked the tags and all ither details and picked the product and i recieved the message that your return has been picked up successfully
Now in the evening when i checked the refund status they are showing quality check fail fue to stain and missing tags
And the tags were intact then only their courier boy picked up the return
Its really disgusting at their end kindly refund my amount asap

I ordered a product on 17.03.22 and raised the return request on the same day as I didn't like the product fit for myself (RETURN ID [protected]). The product was supposed to be picked up by 29th march. On 21.03.22 I received out for pickup message. when I called the E Kart number provided by mantra I was told that the product will be picked up the next day. On 22.03.22 I again tried calling the pick up the number provided to confirm by what time it will be picked up, but no luck as the number was always busy. By afternoon I recieved a message that due to quality issues VectorECommerce rejected my pick up. Nobody even showed up to check the quality of the product (which by the way is still with all tags intact and unused) and they rejected my pickup. My 2400 Rs are stuck with myntra please help. All screenshots are attached. I can provide my call logs and recorded call interactions with pick-up partners if needed confirming the same as all calls get recorded in my phone automatically. This is clearly a case of consumer fraud.

Ordered a H&M cardigan but received a kids jeans in a extremely small myntra packet by default a sweatshirt would never fit in it in the very first place .So I requested for a exchange but the delivery agent said it does not match the cardigan ordered so he cannot take it and requested me to contact call centre. After telling the agent the situation he said it would be resolved within 4 days however they said they did proper investigation and that they had sent the right product. I still contacted the call centre and asked them to reinvestigate nearly 4-5 times however every time they said they sent the right package. Later when spoken to the escalation desk manager, he wouldn’t listen and said they’ve checked all cctv and that the seller was the best seller indirectly telling me I was lying and that his company doesn’t tolerate online platform abuse.I sent them proper evidences on mail with photos and videos on how a sweatshirt would never fit in the packet in the very first place . It was a matter of common sense but still couldn’t get my refund of 2300.they’ve scammed me for 2300rs inspire of being a myntra insider

I placed a return request for 3 products on 12th March. Since I wasn’t available at home my request got cancelled. I placed a request again on 13th March. Products were picked up by the executive on 13th march. Few minutes later I got a message saying return request cancelled for all 3 products. I spoke to customer care many times no help from their side. Delivery executive said he already sent everything to myntra. I lost both products...