Myntra.com Complaints & Reviews

They expired my myntra credit when in fact they have no right over my money . My 449 rupees were expired without any reason that too when i used them within one month

I received a gift card on my birthday on 19th April 2021. One of my friends gifted me the card of rs. 1100. Its expiry date was 18th April 2022. I thought o[censored]sing it later. so on the day, they sent me i.e. 19th April I received a mail about it which contained the gift card number and pin.
on 10th august 2021 out of nowhere, I received a message from myntra that u have received a gift card on 19th April and all the details about it but the oin for using it was different. the card number was the same. within a few minutes, I received another message with the same details but again with a new pin. so in total, I received 3 pins for the same gift card. I didn't notice that there is a different pin. I thought they might have sent me a reminder since it has been a few months since I received it.
now last month I thought of turning it. but when I entered the details it shows it has already been added to some account. so I immediately called the help center. they told me they will figure it out, but there was absolutely no response from their side. I called them many times they always told me they will get back to me in 2 days but there was no response from their side.
now when there are 2 days left for the card to expire they are telling me to register a cybercrime complaint we cannot help you.
there is one more thing which is bothering me is that the account to which it has been added is some myntra account only. it does not show the full account to which it has been added but anyone can figure it out.
I told them that there is a default from your side as to how can I receive 3 pins for same card. they are not responding to me and every time i register a complaint, simply after calling they close my issue without solving it.
I even talked to their executive. they always put the call on hold and waste so much time of the customer and at last, they don't even solve the query.
I request the authority to look into the matter.
I hope by registering the complaint I receive my myntra credits.
it's not a matter of Rs. 1100 but moreover the way they behave with the customer. how much of my time has been wasted. They don't reply timely, neither they bother about any complaints.
for your reference, I'm enclosing the screenshot of the error which is showing on their app every time I try to use my card.

This email is regarding order ID - 1200499 [protected] for Adidas shoes

Name - Saakshi Satija
Registered Mobile Number - [protected]
Order Amount - Rs.5, 299

The order was delivered on 2 April 2022, and picked up for return on 4th April 2022.

After filing for return on the app, as per the procedure, a delivery guy from Myntra came and picked up the shoes.

Despite that, I kept getting messages everyday and a delivery guy from Myntra kept coming to pick up the shoes.

Grievance was reported on 6th April 2022, however the same was closed without any follow up or consultation with me. The same amounts to unethical and deficient services.

Currently, i dont have the shoes and the refund also has not been initiated. Kindly look into the matter ASAP.

I recently purchased a product from myntra, they were slides(slippers)
I received a wrong product, from the same brand, just different from what i ordered
I submitted a request for return the same day within an hour,
It got picked up the next day, with all tags intact and everything was checked by the delivery executive
Later the same day, i recieved a prompt that the product hadn’t passed the quality check
I am deeply disappointed with myntra as I’ve been a regular and loyal customer to them, the reason why my return has a failure is still not disclosed.
I have returned the product as it was, thats how the tags were still intact
I wish to raise a complaint and be given my refund at the earliest.
Order id I recently purchased a product from myntra, they were slides(slippers)
I received a wrong product, from the same brand, just different from what i ordered
I submitted a request for return the same day within an hour,
It got picked up the next day, with all tags intact and everything was checked by the delivery executive
Later the same day, i recieved a prompt that the product hadn’t passed the quality check
I am deeply disappointed with myntra as I’ve been a regular and loyal customer to them, the reason why my return has a failure is still not disclosed.
I have returned the product as it was, thats how the tags were still intact
I wish to raise a complaint and be given my refund at the earliest.

Hello,

I order 3 t-shirts from myntra

1 =men blue (exchange
2=men navy (return
3=men green (exchange

3 out 1 in put on return due to size issue
2 i request for exchange

On 8 of april delivery boy come to pick up the return t-shirt (men navy and he ask for exchange shirt has well
I give to them
Now he told me that by mistakenly i make it combo of 3 t-shirt
As per delivery norms he is not right person to pick the exchange shirt on that day when he come for return shirt
On 13 april exchange shirt reached at my home and he asked me for shirts (which i already give to the delivery boy on 8 april,
I told that i already give to delivery person on 8 april and he told me that by mistakenly i make it combo .
Delivery person told me that i did not have any update about exchange-shirt which you already give to delivery person
My shirts status on application is delivered, but i did not get any exchange shirts from myntra team
I request you to please exchange my shirts ourselves refund my money back

I tried to contact on support but your team member not give me proper response

Please contact me on [protected] for any information

Thanks
Satwant singh co navdeep kaur

A wrong product was sent to me by Myntra and now the return is being denied.

I received the product on 8th April. There were 2 Blackberry Suits that were suppose to be delivered but I received only one and the other one was a Blackberry trouser.

As soon as I opened the package I call the delivery guy who then told me to raise a complaint with the customer care which I did.

The investigation took for around 5-6 days and the resolution I got today is that they (Myntra) cannot accept the return since the product I'm trying to return is a different one.

On the very first place, I received a WRONG product and that is what I'm trying to return.

I took few pictures of the product after unpacking the package.

See attachment.

The packer / shipper of the wrong product (Blackberry trouser) is the same as that of the correct product (Blackberry Suit).

Picture attached.

Email subject: Issue - IN[protected] [Incident: IN[protected]]

Incident issued: IN[protected] and IN[protected]

Thanks

I have been calling myntra for last 10 days regarding a refund.. everytime they say to wait for 24 hours.. its getting on my nerves now.. they are harassing me now

I bought a pair of footwear from Myntra in march 2022. I used the footwear for less than 20 days and it's sole got broken from the bottom. I never expected such a cheap quality product from myntra. I want to exchange my footwear with a new one or want my money refunded back. Even the exchange period of one month is still active but myntra doesn't change used products. So i am complaining here to get my issue resolved.

My order history as well my credit (refund) has been vanished. Haven't got any satisfactory answer from costumer care as well.

I have order a watch of company wrogn and i wanted to return it it was picked by the delivery boy on 7th of April but till now i haven't received the refund amount

I ordered a shirt from Myntra company which was delivered to me on 12th April at around 1-2pm i raised a return/refund request on 12th by 5-6pm.

Company picked my order on 13th and there courier person checked all tags and shirt that it was in good condition. On 14th i got message from company that my refund is rejected because it did not pass quality check.

I called their customer care and they said product is used. i explained them everything that i did not use and i returned the product in few hours and the product they i used have all the tags additionally that product didn't even fit me. I was not able to close the buttons of shirt because it was too small for me.

Please help me with the same. i have seen on google that same complaint is registered by many other consumer who suffered.

I bought an all terrain crocs from Myntra 2 days before….the first time when it came it had a small defect…so I exchanged it….but when i got a new product the 2nd time….it was even worse….one of the clogs had no strap and had small holes in it….I tried exchanging it the 2nd time…..this time when the delivery boy came …..he said this can’t be accepted as it is damaged……i got the product yesterday and yesterday only i had put it up for exchange….when I contacted costumer care they are saying….complaint has been registered….but will take time….

Is this my fault?….why should i be suffering for the mistake which has been happened by them….it cost me like 2500 RS to purchase the product….and when i got it….it was damaged….never expected this from a reputed company like myntra….

I want my money back or replace my product with a good one as soon as possible…..

I ordered a Triumph sports bra on myntra few days back. I
raised return request on 31st March and the delivery executive picked it up
on 1st April but later that evening the app showed pick up failed and after
that return has been attempted number of times. I contacted customer
support from the app but issue did not get resolved.
Now, I dont have the item anymore and I dont know where it is right now?
I can provide the delivery executive's number incase you need it. He did
not provide any return slip or anything. I even have a call recording that
says he picked the product and processed it that day but the app is saying
otherwise.
Please locate the package. I am quite disappointed with this issue right
now. I am providing whatever documents I have.

If there is a problem with the return, I would like to have my product back.

The screenshots have order number and return id on it.

I bought a pair of footwear from Myntra in march 2022. But after using the footwears for few days the sole of the footwear got broken. I want my footwear to exchange with a new one or to refund my money back as soon as possible. I am attaching the picture of broken footwear with this query.

I had ordered a perfume worth 8850 rupees but it came with a faulty Spray and leaking bottle. I immediately placed a return request and received an out for pickup message the next day (9th April). However, the pick up executive never turned up or called me instead I got a message saying that the pickup failed. I have been contacting Myntra and xpressbees (their pickup partner) endlessly for the last three days only for it to fall on deaf ears. My money is stuck and the faulty/defective product is lying in the box. I’m so done with Myntra and it’s services despite being a so called “Select” customer! I think I’ll have to file for a chargeback through my credit card company to get my money back if Myntra fails to resolve my issue.

Order id IN[protected]
return date 4 april 2022
still not get refund
amount 509

I ordered 2 travel bag from myntra and return it both one price is 799 and another is 509 one bag return on 2nd april and another one is retunn on 4th april still i am not getting refund of 509 its been more than 7 days
order id 120041561409555013501

Respected Sir,
I ordered a "Campus Men White Mesh Running Shoes" on 4th April 2022 bearing order number[protected]-6704201. I received the product in 9th April 2022 but the box was damaged and the product was in used condition.
I placed a refund request on the same day and the order was picked on 9th April 2022 itself.
Everything including the box was returned by me but the company informed me that the product failed the quality check which is not my fault as the product was already in used condition ( the photos of which have been provided by me to the Myntra.com customer care).
The company has declined by refund request.
I request you to kindly help me get my refund as I am at no fault here.
Thank you.

After placing request for returning a product, delivery agent doesn't show up and doesn't call but they update as pickup attempt failed, then it gets updated as quality check failed and return request gets on hold. Now, by raising this issue to the customer care, they are asking for product images and then they are cancelling the request so that i can raise a new return request again.
Boom! Repeat!
Same thing happening on loop!

I canceled an order from Myntra of ₹2391/-. I need to get a full amount of refund but I received only partial amount.

Here are the details of amount which are not received with bank reference number mentioning below
Amount- Rs. 100.00/-: Bank reference
number - 30005120812081110790249.
Amount- Rs. 360.00/-: Bank reference number
-30005120812081110790249.
Amount- Rs. 449.00 /-: Bank reference
number - 30005120812081110790249.
Amount- Rs. 195.00 /-: Bank reference number
- 30005120812081110790249.

Please refund my money asap!!!