Myntra.com Complaints & Reviews

As per Myntra, refund amount had been initiated on 18th, 19th and 20th March but I haven't received the amount yet.
They have provided me with the bank reference number but SBI is saying that reference number will not work and they need UTR number which Myntra is not providing. Refund is for around 23 products which amounts to around 25000 rupees.
Below are the few reference numbers which they have provided.
75105172078001803320694, 75105172078001803365749, 75105172078001803164639, 75105172078001803180866, 75105172078001803040292, 75105172078001803116464, 75105172078001802967040, 75105172078001803495512, 75105172078001803919727, 75105172080001810785315, 75105172080001810741094, 75105172081001815574937, 75105172081001815531937

I am a regular customer of Myntra with frequent purchases.My account got locked for reasons not known to me .When asked about it the Myntra customer support says that we cannot reveal the reasons .I have money in n my Myntra credit account which I have no access to .I want you to look into this matter and show some support.

I have made payment through paytm but my money is debited from account but order not placed. I also raised issue from their website but query was not resolved

I had ordered a kurta set from Myntra, which did not fit me and I returned it the very next day. the pick up boy took the piece after checking the tags. I got a message the next day that the pickup has been rejected due to missing tags.
I called up their customer care which promised to look in and resolve it. meanwhile, I called the pick up agent to check whether he has taken the tags back, which has has confirmed. but now the product has come back from myntra to me saying rejected due to tags not being present. This is an error from their side, as their agent will not pick up a product without tags from my end anyways. how do i get them to take the product back.

My Myntra account has been deactivated. I’m unable to return/exchange any orders which I want to because of fitting/quality issues but I’ve been denied any access or cooperation in doing so. I’m not getting proper justification on why my account has been deactivated. All my orders were prepaid, have been delivered to my permanent residence and were solely for my consumption. Ive been consistently trying to reach out to support team to clarify any concerns they have but no cooperation I’m getting. My money is stuck. Please help

I had ordered a pair of shoes (order no:[protected]-3968403) from Myntra on Mar 23. I received the item on Mar 24 but didn't find the quality upto my standard and issued a return. The item was picked up on the next day.
Later that day the return was put on hold so I raised an issue with the customer support. On Mar 26 I was informed my return was rejected because the item failed quality checks as it was used and the item will be reshipped .
So, I contacted the customer care helpline and asked for clarification on the issue. I was told that I'll have to accept the product and reapply for return. They couldn't provide me with details on why the quality checks failed and what issues they found.

I don't believe their claim that the item failed quality checks as I had only tried on the shoes once and found the quality of the item unsatisfactory. I had returned the item in it's packaging and original condition. The pick up agent had checked the item in front of me and found no issues as well.

I would like to raise an issue regarding the same. They have no basis to prove the the item was used and are rejecting my return and refund unfairly.

Hello mam,
I ordered product on 25th March and my estimate dilevery date is 31st March.
But I want my product on before 29march because some emergency I will be out of town and no can collect product at home at 31st March
So I requested you to deliver my product before 29th March, it will be grateful to me
Thanks

I had placed order for few clothes which costed me around Rs 2, 300/- but the order isn’t confirmed, money is already deducted from my account.

I have tried calling customer support and they haven’t been of any use, everytime they ask me to wait for 24 hours and then they do not respond at all .

So i brought a product from myntra a H&M blue oversize oxford shirt and decided to return the product next day because of size issue. I placed the return option next day the delivery person came to pickup the parcel he was very rude with me he dint know what he was doing i gave him the return parcel he took started scanning the tag but he dint had any idea what he was doing. later after 10 minutes or so i got a text message that the return pickup is cancelled by the associate even though i gave the parcel. I contacted myntra about this they raise a ticket which really dint help and made me wait for 5 days to resolve the issue same day evening i got a text message from the logistics [EKART] which picked up my parcel. In that message it was return that [Pickup Completed] .
Below you can see the screenshot of return was cancelled even though i gave the return parcel and the following logistic giving proof that return is successfully picked up

This is my personal experience i placed an order on 15/03/2022 and product not delivered but in myntra account its showing deliverd.Frequently called to many support employees in myntra and explained them my concern, they will hold our call by saying we are discussing with higher manager 's .. after some time they will tell tey can't do anything for this.
Email proof: from myntra which they declined to refund my money. These all...

I placed an order for a white dress from urbanic
Order ID # 1199334 [protected]
I recieved my order on 21st of march 2022
And within half n hour or less i put the return for that dress due to size issue and a dirt stain on it . The courier boy came on 22nd to pick up the return . He checked the tags and all ither details and picked the product and i recieved the message that your return has been picked up successfully
Now in the evening when i checked the refund status they are showing quality check fail fue to stain and missing tags
And the tags were intact then only their courier boy picked up the return
Its really disgusting at their end kindly refund my amount asap

I ordered a product on 17.03.22 and raised the return request on the same day as I didn't like the product fit for myself (RETURN ID [protected]). The product was supposed to be picked up by 29th march. On 21.03.22 I received out for pickup message. when I called the E Kart number provided by mantra I was told that the product will be picked up the next day. On 22.03.22 I again tried calling the pick up the number provided to confirm by what time it will be picked up, but no luck as the number was always busy. By afternoon I recieved a message that due to quality issues VectorECommerce rejected my pick up. Nobody even showed up to check the quality of the product (which by the way is still with all tags intact and unused) and they rejected my pickup. My 2400 Rs are stuck with myntra please help. All screenshots are attached. I can provide my call logs and recorded call interactions with pick-up partners if needed confirming the same as all calls get recorded in my phone automatically. This is clearly a case of consumer fraud.

Ordered a H&M cardigan but received a kids jeans in a extremely small myntra packet by default a sweatshirt would never fit in it in the very first place .So I requested for a exchange but the delivery agent said it does not match the cardigan ordered so he cannot take it and requested me to contact call centre. After telling the agent the situation he said it would be resolved within 4 days however they said they did proper investigation and that they had sent the right product. I still contacted the call centre and asked them to reinvestigate nearly 4-5 times however every time they said they sent the right package. Later when spoken to the escalation desk manager, he wouldn’t listen and said they’ve checked all cctv and that the seller was the best seller indirectly telling me I was lying and that his company doesn’t tolerate online platform abuse.I sent them proper evidences on mail with photos and videos on how a sweatshirt would never fit in the packet in the very first place . It was a matter of common sense but still couldn’t get my refund of 2300.they’ve scammed me for 2300rs inspire of being a myntra insider

I placed a return request for 3 products on 12th March. Since I wasn’t available at home my request got cancelled. I placed a request again on 13th March. Products were picked up by the executive on 13th march. Few minutes later I got a message saying return request cancelled for all 3 products. I spoke to customer care many times no help from their side. Delivery executive said he already sent everything to myntra. I lost both products and my money. Please help me get my refund. Thanks

Mera pickup 15 March ko ho gya bt abhi tk wo Myntra me received nhi hua
Why this happened
Jb mere ghar se pic hue shoes msg bhi aaya mujhe phir what happened
Please solve my problem fast.
This message I received

Pickup Completed: Red Tape Women White ... with tracking ID MYNR[protected] from myntra.com was picked up by an EKART wishmaster named VAN LCM Raju Bairwa today. Click to give feedback: http://ekrt.in/LKpBuguuuN

Purchased a dress from Myntra. Did not like the qualitu so Requested a return.Pick up executive called once I requested to reschedule it to either the sameday evening or next day.But he cancelled the return.Later had to call the customer care and explain whole story and requested for pickup.Myntra arranged return.
Now the Courier Guy(Pickup Executive) took the Dress in perfect condition with PRICE TAG, BRAND TAG in MYNTRA Cover as it is we received. He checked and said all is fine but now the status is shown as Quality Check failed.Product is eith them and no refund so far.We are extremely disappointed and feel like a mere cheating the customers. Myntra has to take action against such things and to justice to its customers.
We trusted and invested INR 2300/-.We can never trust Myntra again and would never recommend anyone.Never expected this.You lost a very good customer

I'm being charged for convenience fee and i was not aware there will be inconvenience fee for return hence I want that to be waived off so that i can process my order or else this one going to be my last order from Myntra as I've credits which cannot be transferred

Order ID # 1199222 [protected] order puma Mirage remix shoes worth 4k and recived black local shoes worth 500. Upon checking abt seller which is Consulting rooms pvt limited came to know this fraud seller the seller has complaints all over the Google you can check. I have raises the complaint with myntra and they have picked my product but updated pickup failed and now my money is stuck. I will soon escalate this on social media i have purchased the shoes from my hard earned money and my money is stuck now .

Order ID # 1199222 [protected] order puma Mirage remix shoes worth 4k and recived black local shoes worth 500. Upon checking abt seller which is Consulting rooms pvt limited came to know this fraud seller the seller has complaints all over the Google you can check. I have raises the complaint with myntra and they have picked my product but updated pickup failed and now my money is stuck. I will soon escalate this on social media i have purchased the shoes from my hard earned money and my money is stuck now .

I had purchased a watch from Myntra on February 27th, 2022 and had filed for the return for the very same on February 28th, 2022. The mode of payment was through Google Pay UPI & the amount was deducted from my State Bank of India's account. The merchant has processed the due refund amount of ₹ 569 on March 3rd, 2022 which hasn't yet been reflected in my bank account.
I would request you to please look into the matter at the earliest as it has already been 14 days since the day of the transaction the processing of the refund.