Myntra.com Complaints & Reviews

I had ordered a noise airpod mini on 25th February 2022 and somehow due to some tenchnical glitches my number was wrongly sent to the logistics and because of it I could not take my order even though the delivery was at the door and and i could not receive the otp as a wrong number was given by the Myntra support team and now when I want to cancel the order I am not being able to cancel it as the option is not available and my 999rs is stuck...

My account is deactivated and need a solution for the same. You cannot just deactivate my account without any warning and just not provide any alternatives! My orders are blocked and not able to return anything anymore! How is this absurd behaviour justified? Need this sorted out asap!

I have ordered shoes on 15feb 2022 and raised multiple request for returning the product. Called sevral time to customer care and also tried my best to explain the product is unused. Then also they are rejecting my request over the call and not resolving my complaint. Reason they are giving is quality check failed. As per the discussion i have mailed them the images of the product and all the images clearly shows that the product is unused.
But their Pick up agent is giving false information that the product is used.
I really don't understand how only one person can reject the product, if he does soo then why there is no other process of quality check as per customer demand. I also told seniors of mytra to recheck the product I will do couirer but they dnied.
And on behalf of there pick up agent they have decided that the product is used.
What I can say here is they are trying to give me that product of Red Tape Forcefully (women beige air +walking shoes Size 5, price of purchase rs1979, cost of product 6599rs forcefully. )

This is really painfull that for returning my shoes i need to put immense efforts.

For reference I m attaching the images

I had ordered for a pair of sneakers and the same was delivered on 25th February 2022. To my dismay I found the size of the shoes was too small and did not match the size I had ordered for. On 25th February 2022, I at once requested for an exchange for another product, but the exchange was denied (26th February 2022) citing outlandish reasons like small stain etc. when I had simply not even tried the shoes as I found it to be small. Myntra has to process the exchange at the earliest and ensure customer satisfaction and not harass the customer for their shortfalls, failing which customer confidence will go for a toss as nobody wants to waste hard-earned money on some online portal which gives them useless products and does not care about customer service.

Regret using Myntra.

This is to bring to your the pathetic services that Myntra has been providing of late.
I was a loyal customer to Myntra since more than seven years but this last buying experience has made me belive that Myntra is no longer a provider of quality services.

I bought a product which I had marked for return (unused). First the delivery guy refused to pick from door step and asked to bring it to the delivery centre. When I raised a complaint for not picking up, Reluctantly they picked up the product. However, to my surprise after two days of pick-up, I received a message stating that the product did not pass the quality check and hence cannot be returned. But the product does not return back to me for a week now. So my product is at mercy of delivery partner who is keeping my product since 10 days now and does not return back to me. For your information, the delivery centre is hardly 10 minutes away from my residence.

Uncountable calls, follow-ups, raising queries (which get closed without a solution), putting endless amount of time and yet the product lies with somebody with no guarantee on the safety of the product.

Myntra literally made me beg for my paid product. And still I am without the product today. Who is responsible for this inconvenience and lack of proper services? I am at a loss of money, product, time and trust in Myntra.

Customer service - Worst experience. CSR either put you on hold or transfer your call or drop the call or simply resolve your open queries without any solution. Below are the list of queries I had raised, some don't even reflect now in my app because the count was more than three.
IN[protected]
IN[protected]
IN[protected]

Copy of invoice attached too. This complaint is in regards to pair of white shoes ordered.

Although I have no hope left in Myntra and no wonder I am not buying any product from this fraud site anymore, any justice in this case will be appreciative.

Reachable on [protected].
Anita

I had ordered two products from a saree and a lehenga. I did not like the stitch and design of the lehenga and i did not like the pattern of the saree, the blouse piece in the saree is of maroon color and the saree is of pink color which is total mismatch. I want to return both the products.

I had called customer care around 15 times and they say they had sent a proper product and cant take it back. I never said the product is damaged i am saying i did not like the product. I even attached clear photos of both the products to tell them the product is not damaged. They have declined my claim . I have been in contact with them from last 6 days.

The details are as below
Registered mobile number: [protected]
Product details: Thikhi Imli (order id- 119627800015422459601)
Divastri (order id-119626671216689078503)

Kindly request you to look into this matter and do the needful asap.

I had ordered a wrogn shoe on feb 23rd 2022 from myntra which they delivered cery quickly on feb 24th. I tried the shoe out but due to fitting issues i decided to return it. I requested for the return on that very day. I clearly remember not misplacing any tags or anything that came with the product. The pickup was done on next day (25th) wherein the delivery agen checked everything and approved the same till that time the product was absolutely in a good condition.I received a message on my mobile that the pickup was successfully completed i got another message saying my return request was "put on-hold" as it "failed to pass the quality check".
I called up the customer care and they informed me that the product was used. Are u serious??? I m sure your delivery agent must have mishandled the product because everything was fine before the pickup was done. I want my money back! Stop duping people like this. I want the refund.

Myntra decided to lock my account saying I have violated security terms without a single notification or warning. Even my order was accepted, they locked it after delivering the items because they knew that if they lock after the delivery I wont be able to return. This is so unfair and injustice to customers like us. Anyways I reached out on mail [protected]@myntra.com and their customer care to at least return items because while placing the order I was said return is possible till 30 days from delivery. After multiple calls and follow ups, received a response that "Since your account is locked, you can't return the products". They just mention I have violated clause 4 & 12 but none of them could provide the exact reason and they can't even do anything about it. This is how they have started cheating the customers and clearly myntra doesn't value its customers. Even if its unfair, I know no action will be taken as Myntra is a brand now and we are just stupid customers. Still raising this complaint with a little hope that Myntra will at least accept the return.

I placed my order on 25th Feb 2022 and paid through Paytm. Rs 1638 was deducted from my Paytm but the order did not get placed and Myntra is denying the fact that the transaction was successful.

I had ordered Tommy Hilfiger men's Navy blue casual sneakers on 13th February 2022 from myntra. It arrived on 18th Feb. I tried the shoes but due to fitting issues, I decided to exchange them with another size (Earlier, I had ordered size 9 and requested an exchange with size 10.5 inches). I requested for the exchange on that very day(12:35 PM). I did not misplace any tags or anything that came with the product. The pick-up was due Tuesday 22 Feb and the agent took that item and delivered another pair of sneakers of size 10.5 inches. The delivery guy delivered me the order but the condition of the box delivered was pathetic. The box was torn and shrunk to that level where the shoes (Even though they were not used) looked like some old pair of shoes with so much shrinking due to poor logistics. I felt bad after looking at the product, however, I was not ready to return the product because of the lengthy procedure they have set up for any transactions. But when I put on one of the shoes to see if it fits, I found it was too large of a size for me to use and hence I decided to return the item. I did not even go to put on and try the other shoe, Immediately I filed a return request and packed everything as it came and kept it aside, for the delivery agent to collect it on the very same day. (Tuesday 22 Feb). I called the delivery agent immediately and informed them that I have a return request and asked him for pickup, he said he would pick up the shoes the next day as he was occupied with another delivery, I said Okay and kept the call.

The delivery guy came the next day to pick up the order and take the item. After the message was sent on my mobile that the pickup was successfully completed I got another message the next day (24 Feb) saying my return request has been declined as it did not pass the quality check process.

I called up the customer care and the guys who answered did not help me answer my query then I spoke to the supervisor, but guess what the guy who spoke earlier was better than the supervisor, there was no help they just wanted to waste my time saying “I currently understand sir, we’ll take your feedback and talk to the delivery company, you’ll get he reshipment within 48 hours, wait for the reshipment we will try to solve it then”. And now why the hell would I do that when I don’t want that dirty product? What do you guys take a customer for? I have done shopping from other e-commerce sites and have never faced such a thing. What if you had sent a defective product? What then? I did not do a "quality check". If the product is undamaged then why on earth am I not getting my money? I want my money back! Stop duping people like this. I want a refund. They are asking me to accept the poor quality product again, which I don't want to accept.

What happened with me is totally unfortunate and unfair, at least myntra could have acknowledged their mistake. This is terrible. Please I urge the consumer forum to kindly help me to get a refund of Rs. 5, 162.

I order a sandal of Anouk brand from Myntra for my mother.she was supposed to wear it marriage but Myntra has delivered a totally different product heels from W brand which my mother cannot wear. When i returned it a guy from their executive team said please cancel your return request we are looking into case. After 4 days I received a call from their agent and she on my behalf returned the order. Then the courier team guy came and denied to take product as it is different product which i ordered. He said sir we did not get approval from myntra team. He came 4 regular days and said same to me. When i called Myntra they said it will be done today but again delivery guy said the he did not received approval from myntra. I who paid the amount the one who recieved the wrong product is suffering. Myntra is just telling lies and doing harrasment.
I have lost all my faith and trust on Myntra. I am using this app from last 8 years. They are thug only.

I want to know when will i receive my refund of 598 rupees.
The product was picked up on 22 february
and i have attached the slip which I received after my product was picked up but haven't received any updates regarding it. As I am your regular customer i[censored] don't take any action on it from now on I will never shop from myntra. So please do the needful as early as possible.

The Colour plus Tshirt which was requested for return is not getting picked up since Feb 13, 2022

Moreover the update being received is pick up failed .

No one has neither tried contacting us nor did we request for reschedule.

I am not getting the refund either

Left side earphone not working

First while placing the order it showed the product will be delayed due to corona restrictions and it will reach me before 27 Feb. i was okay with it. But now it again shows the order is delayed and it will reach by 1 March. How many more days should I wait for it

I’ve orderd three items from myntra total of 2, 472 my money is debited from my account but the order was not showing as placed. It’s still showing in my bag. I want my money back as soon as possible otherwise I’ll take more strict actions !

Myntra is harassing customers return already picked from address Myntra is showing it delivered not initiating refund even after courier company confirmation
Few product return raised but Myntra is cancelling return request automatically without giving any reason customer care is disconnecting call again n again not even calling back

I ordered few thing's from myntra in which 2 thing's been rejected as without any reason the myntra team is not ready to accept, Both the products are in unused sealed in taged condition, still they have rejected the same

What is the use of shopping from myntra if you do not pick up my return from my home. The way you deliver my item at home please pickup my return from home.I can not do self return. As early as possible do this for me I need my refund urgent

I have ordered my shirts on 14 feb it has to be delivered on 17 feb but by 19 feb I didn't received..and I cancelled it and again ordered and according to myntra it has to be delivered by today still i am not getting update regarding my order... i am totally disappointed.. can i get my order or not??? Its too long to get my order