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Myntra.com Complaints & Reviews

www.myntra.com

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Updated: May 10, 2026

Complaints 9989

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822

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9167

Bad 😕 It seems that Myntra.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Myntra.com reviews & complaints page 75

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Website: Myntra app

I had ordered 2pair of shoes on myntra app but i have not received so far, and it is going to complete 20days, but on app showing delivered mark. How is it possible so showing delivered without i recieve ?.
I called several times to costumer care of myntra app for relove my complent, but they also not able to relove...
It is so bad experience for me for placing my 1order from myntra...

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N

Nimmi773

May 20, 2022

their deliveey check system is so dull. no verification if the deliveey person actually delivered the item or not.

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I had ordered 2 sets of bedsheet from Myntra on 12th May and received both of them on the 13th of May. I liked one but the other one from [protected]@home, was a little dull compared to my expectations and hence I requested for a return. I got a message saying it failed the quality check because the right product was delivered to me. I didn't even open the bedsheet. I returned it fully packed as it is. Now the same bedsheet is being reshipped to me because the bedsheet was in pristine condition and packed properly from their end apart from being the correct one. I tried calling the consumer care number, I don't get anything except automated voice and no one from their team is available to chat. I keep on getting automated responses from consumer support.

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May 16, 2022

Updated by Harshal0105 Update on 16th May morning: The team keeps on closing the complaint by changing the reason for rejection. First, it was rejected because the right product was delivered to me in pristine condition and now it is rejected because the bedsheet is missing price tag. The price of the bedsheet was on a sticker on the company's ([protected]@home) packaging. I had given the reason for rejection as I don't need the product anymore and not as a wrong product was delivered to me. Also, for most websites an issue is closed after a consumer is satisfied. Here, they are closing the complaint according to their will. If anyone has any idea how to reach an executive from their teach instead of this automated messages, it would be of great help! At this point it isn't even about the bedsheet anymore. It's about the extremely absymal service they are providing.

May 17, 2022

Updated by Harshal0105 Today the bedsheet was delivered to me in a completely different packaging with no brand name and price tag on the packaging when both the things were present when the order was collected from my place. In addition to that, a seal broken tape has been added to the packaging. Why would someone who knows they don't want the product tamper with the packaging if they want the money back? This is just a violation of consumer's trust and a way of forcing them to keep the product. I want this issue resolved and rest assured won't be ordering from Myntra again no matter what. Keep up with your unethical practices Myntra and you will keep on losing your customers, as you have lost one today.

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My order was to be delivered on 12 may but today is 15 may and still there no sign of my product.Order ID # 1202871 [protected].

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Website: www.myntra.com/online/shopping

I had requested for exchange of the shoes (in order 1203438 [protected]) because size which I ordered did not fit properly. But my request got declined and being put on hold saying shoes are stained. However, the product is unused with tags intact. I only tried out them at home. When I reached out to customer care about this, they raised a complaint considering wrong fact that I want to return the product because I had received damaged product. The title of issue was "I have received damaged product". So they carried out investigation based on this fact and checked from their end whether they had delivered proper product or not. And closed the issue saying they had delivered the product in sealed and pristine condition. They never considered the scenario of exchange. I never said I want to return it because its damaged. When I reached back to them about this misunderstanding, they are simply saying that product was delivered to me in proper condition and team had carried out thorough investigation so they wont be able to help me. They are not agreeing to raise a new complaint. Also, in their FAQs it was mentioned they would try to pickup item in 3 attempts. When I asked them about this, they told I wont be able to raise a new return or exchange request because my earlier issue got closed. I'm attaching images of product and also response i got from them. Please help me!

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Website: Myntra

I had ordered a smart watch from myntra.It was a prepaid order. When I get it delivered and opened it I found that the package is empty.

May 21, 2022

Complaint marked as Resolved

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Nisha Chopra sihmar

from Narela, Delhi

May 24, 2022

What is solution after resolving the complaint by myntra..

N

Nisha Chopra sihmar

from Narela, Delhi

May 24, 2022

They marked the complaint as resolved but nothing was resolved

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Order ID # 1196520 [protected] dear myntra team I orderd 9 buds mini on date 12
02.2022 with bank of baroda debit card payment of 8280/- with combined payment of 9 pc 920/- each and Next day I have to cancle these all transactions and mytra initiated refund and I ma received only 920/- refund but I pay 8280/- amount and Remaining amount is 7360/- is still pending When I call and complaint against myntra they told We have successfully initiated refund but I am received only 920/- refund so my concern is Myntra only initiated single 920/- refund which is credited and remaining 8 refund worth 7360/- is not initiated because they initiated 920/- refund they thik we settle all amount and bank also verified all remaining 8 entries is successful and they can't initiated refund so plz validated these transactions properly because I am not received any product or refund already 3 moths are gone I am regularly touch with bank and merchant both are blaming each other but money is still pending one of both myntra provided me reference id which i shared with bank but they saying same I also complaint bank of baroda grievance they also says Transaction is successful myntra not initiated remaining refund so plz do needful and I humble plz give my money back I am your inisder partner also plz coordinate with bank and find the problem and attached bank of baroda complaint no grievances plz contact me [protected]

May 14, 2022

Complaint marked as Resolved

my problem is not solved

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May 14, 2022

Updated by Vinod Bodi Order ID # 1196520 [protected] dear myntra team I orderd 9 buds mini on date 12
02.2022 with bank of baroda debit card payment of 8280/- with combined payment of 9 pc 920/- each and Next day I have to cancle these all transactions and mytra initiated refund and I ma received only 920/- refund but I pay 8280/- amount and Remaining amount is 7360/- is still pending When I call and complaint against myntra they told We have successfully initiated refund but I am received only 920/- refund so my concern is Myntra only initiated single 920/- refund which is credited and remaining 8 refund worth 7360/- is not initiated because they initiated 920/- refund they thik we settle all amount and bank also verified all remaining 8 entries is successful and they can't initiated refund so plz validated these transactions properly because I am not received any product or refund already 3 moths are gone I am regularly touch with bank and merchant both are blaming each other but money is still pending one of both myntra provided me reference id which i shared with bank but they saying same I also complaint bank of baroda grievance they also says Transaction is successful myntra not initiated remaining refund so plz do needful and I humble plz give my money back I am your inisder partner also plz coordinate with bank and find the problem and attached bank of baroda complaint no grievances plz contact me [protected]

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Hi team
These people are liers..I orders 2 lipsticks and quality wasn't good so I returned it..
I have requested the refund for the lakhme and maybelline lipsticks but the team has rejected my 2 product return request but still I was ready to take the products and use it when I got the lipstick back it was totally different instead of my Lakmé lipstick you’ve sent me the local 10rs lipstick mistake . Its been 20 days they rejected my refund and when I asked the reason, they said this will get reshipped to me and then they can check again and no reshipment for maybelline lipstick neither refund ..and their customer service is pathetic, close the case themselves ...I want my refund at any cost.please help me

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My return request was rejected. I had only tried the shoes for a minute and all the tags are there. Company said that the return request was rejected because the product failed the quality test ever thought the product have 30 days return policy. I returned the product the same day it arrived

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Ordered a Mast & harbour grey sneakers ( package I'd -[protected])on 8 may and delivered on 12 may and placed a return request the same day of delivery because o[censored]ndisired fitting and the same day item was picked up by a delivery boy. Next day i was informed that the return request was refused because of quality check failed even though I haven't used the product at all. And after that I requested a call back and ever they didn't give me a valid reason for why the product quality check failed. I don't think anyone has any details about quality check.
Please help

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Dear Team,
Today is the 6th day since I raised the complaint that I received a wrong product Order ID # 1203332 [protected] and there is no resolution yet. I have clearly stated that I need the correct product to be sent to me before 15th May as I have a travel plan. There is also an issue IN[protected] created but again and again you guys ask for 24 - 48 hours of time which is not at all acceptable. Sorry to say that really pathetic customer service you guys have. I need resolution of the issue today only.

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Ordered a product with id # 120287145672756560901 was to be delivered on 12/05/2022 but it was not delivered. Customer care are not responding to the matter.

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May 13, 2022

Updated by Sheikh Raouf Ordered a product with id # 120287145672756560901 was to be delivered on 12/05/2022 but it was not delivered. Customer care are not responding to the matter.

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Address: Allipuram, vishakapatnam, pathrudu residency, vizag, janapriya footwear, 500020

I want to return the item but it is not accepting.please make a delivery boy to come to my home and return my pickup and need my refund immediately

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Website: www.myntra.com

The issue that I have experienced was: I have ordered 12 items cost around Rs.18734 on 14-April-2022.

After placing order Myntra blocked my account and not allowing me to return or exchange any item, stating "their fair use policy broken from my account that's why they blocked my account".

My concern is, if I am breaking any policy then why they don't stop/prevent me before placing my order,...

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I made multiple orders with Myntra worth more than 15k. On Saturday 7th May they delivered many products and the package was in bulk as they dump all products in one cover. Again cheap way for Myntra to make it cost effective for themselves plus cheat customers. The delivery guy takes the money first then give the bags and leave. He has no clue what is in the packet. When i open i see a few shirts and pant and then i check my app they have claimed a deodorant worth 1600 is delivered. Carolina Herrera deodorant. I raise a complaint via app IN[protected] and they ask me if the package was tampered. I was honest and said i dont recall it to be tampered. Then they say their security check claims it was delivered so they can't help me. How cheap is that? So if had lied to them that the package was tampered then they would've given me a refund? The escalation guy who i called put me on hold for 2 mins and then he says he completed his investigation and the product was delivered. He did investigation in 2 mins? When i ask him what investigation he did there is no answer but he keeps repeating he cannot help with my claim. I need a solution for this please help

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I had purchased a hrx jogger from myntra Dt 6th april 2022 and returned the product on 7th april 2022. I should have received the return refund of rs 1025 but till date 11th may 2022 myntra has not refunded me the above amount. I have confirmed from my bank that they have also not received any amount on behalf of me. I have contacted myntra for several times through mail and over phone but there is no response from them.
Hence requesting you please look into the matter and help me out.

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I have two ac comforters but didn't like the quality so returned both. Agent picked up both the items but its been a week its still showing not picked. I have raised complaint multiple times but no action has been taken.

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On April 29 I had been delivered a package from Myntra which was supposed to contain 3 products. I made payment for all 3 but upon unboxing found that only 2 articles were delivered. So I reported a complaint with both Delhivery and Myntra. Delhivery clearly denied the issue saying that it is the seller's fault and they don't entertain such complaints. Myntra first denied my complaint on May 1 saying that the package passed their necessary quality checks. Then I got the complaint reopened submitting my proofs (images and video) of the box. A new complaint was filed on May 1 and till May 10 there was no update, even after checking numerous times with each customer representative. On 10th, my complaint got denied again for the same reason. So both my product and money have been lost as of now.

May 11, 2022

Complaint marked as Resolved

Issue has been resolved as escalation manager took up the case. This was done after I had posted about the complaint on this forum and on Facebook, that led to a quick action. To get a quick response, do post on social media platforms. Myntra would surely initiate a call back to you from one of the escalation managers. Or you can also send a mail to [email protected].

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Mac0304

from Panchkula, Haryana

May 11, 2022

Issue has been resolved as escalation manager took up the case. This was done after I had posted about the complaint on this forum and on Facebook, that led to a quick action.

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I ordered a product from Myntra which was delivered to me on 13th April. I didn't like the fit of the product and since 14th April I have been regularly filing for a return request. The return request initially gets accepted and I get a message from Myntra stating that my order will be picked up within 7 working days. After 2 days I get a message - "Sorry, since we were unable to pickup, your return request has been cancelled."
br...

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Yesterday i received Roadster bag from Myntra although i pulled tags and wraps but when i properly checked i found the size too big, it was not clear thru pics nd videos, same time i.e.yesterday i put return request and kept everything in the original packing with brand tag.Today when agent picked it up i found in Myntra app, that return request has been on hold as brand tag was missing.For yr info.the agent threw the brown myntra cover on the road outside our house, he must have misplaced the tag also.U cnt hold somebody's amount like this.Be more responsible.Never expected from u guys

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Address: 602, Relicon Elan, Sus , Pune 411021

Bought 2 Nike shoes having prices of apprx. 10000 and No any brand tags attached on it when its delivered to me and when I tried to exchange and return those Myntra denying to take return saying brand tags not present and their supplier and seller selling fake product on Myntra.
Myntra practicing scam to sell fake product on site.

Kindly help and initiate in to this issue.

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Hello My name is shehzad [protected]
Being an icon member of myntra still I have faced 3 major complaints in 10 days all three orders where different when I have reached there customer support they where not having answer and were just apologizing

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