Myntra.com Complaints & Reviews

Hello My name is shehzad [protected]
Being an icon member of myntra still I have faced 3 major complaints in 10 days all three orders where different when I have reached there customer support they where not having answer and were just apologizing

I had ordered 2 Lavie handbags from Myntra.com. On 7 May 2022 at around 11:30 A.M. I received a package. I opened the package at 1 P.M. and found an invoice of 2 bags but only 1 bag was delivered in the package. I raised a complaint for the same but Myntra closed my complaint saying my claim was false. They refuse to refund me the money or deliver the bag and claim that they investigated the matter and found that both bags were delivered to me. I want to raise a legal complaint about this.

My product was out shown to be arriving on 8 may 2022 and later on 9th may 2022 it showed cancelled and the money was silently put in to my account by Myntra. Such worse service .its the 4th time in a row my products are getting cancelled .

Order ID # 1203473 [protected]
I has ordered a "PUMA Motorsport
Men White Printed Round Neck BMW MMS Logo Pure Cotton T-shirt
Size: L" on 3rd May, 2022. Due to size issues, I requested for a return on 5th May, 2022. But I received a message that the return request is rejected due to damaged or used product. I refuse to believe and comply with this as all the tags were intact and the t-shirt had been tried on only once.
Please refund my hard earned money

I bought a product from Myntra Tokyo talkies black trousers which costed 521/- and since they were smaller to my fot I had to return them, when I returned the product i accidentally handed over a product which I bought from Ajio Kraus high rise black jeans which fit me properly and I was going to keep those. I accidentally handed this product, now the issue is somehow they have processed this product by scanning it multiple times in their delivery partner and their own system and none of these system alerted them that this product DOES NOT BELONG TO MYNTRA, they went and initiated the refund. It took me 2 days to realise that the Ajio product which I want to wear has been handed over to Myntra, when I initiated the complaint what had happened and asked to return my Kraus jeans and please pick TOKYO TALKIES PRODUCT WHICH ACTUALLY BELONGED TO THEM. They replied with the most underwhelming things saying "I understand your concern regarding wrong product pickedup.

I regret to inform you that the picked-up product does not belong to Myntra, so we are unable to take any requests."
I even offered to pay them back the refund amount so that once they return my product i will initiate another return request for Myntra product and once the right product is picked then they can refund me the original amount but even after writing to them multiple times they just copy paste the same response without actually doing a proper investigation on how their own system is deeply flawed which as costed me almost twice the amount of money, they keep closing the tickets and again copy paste the same thing hiding their own faults. Please help me get my original product back and return the useless product from Myntra. Enclosing the image from Myntra and ajio for reference.

Hi, I returned an order from myntra on 28 April 2022 after that in app it showed you return is accepted and by tomorrow it will be refunded, but still after 10 days same state, I tried calling them multiple time not able to connect with them and now they are are saying it will take 17 th may to verify it, multiple ticket i raised and they resolved it without solving issue,

Below is their feedback on app:

When will i get my refund?
Open IssueSun, 08 May
Item
My return was picked up but I haven't received my refund yet
Resolved IssueSat, 07 May
Call not connected please schedule another call.
Call CancelledSat, 07 May

I ordered LONDON STEPS Women Black Embellished High-Top Heeled Boots on 25 the April and they arrived on 2nd May. Somehow I didn't like the product due to fitting issues and it didn't seem as it was shown on the site. The colur of shoes is also worn out. So I am trying to return it and every time the return request is getting canceled saying the color of the sole of the shoes is different and it is not passing the quality check.
I don't understand what is wrong, where I didn't even remove any tag or packaging, and is kept as it is untouched. Please look into this matter. I want to return the product and need my refund.
Order Number:[protected]-5862601

My order id 1203175 [protected]. I ordered a item on 30th april n arriving date was 5th may n today is 7th may till now my order isn’t arrived. In tracking status they are showing delayed delivery. I have to go back on 10th may to my college till now they aren’t delivered my order n for cancelling they are saying I cannot cancel that item please see too this matter because they aren’t proper telling anything to me
Yours regards
Elsa

My product is picked up on 23 rd april 2022
Order id : 120174612312099396703
Return id: [protected]
AWB number :[protected]
Product name defacto women red& black checked shacket
Already return product picked up on 23 rd april 2022. myntra sent me a message saying that the returned product has not reached their hands .That's wrong. I wil share return pickup details

Sir, my sister ordered clothes from Myntra and paid money before itself but delivery boy said it is cash on delivery and took money from me i request you please solve our problem

I wanted to return my product from Myntra due to its quality and size issues. I requested for return and it goes accepted on 3 may. The return pickup was scheduled on 4 may which failed. The reason of such failure I got is that I was unavailable. Though I was available at that time. The deliver executive didn’t even call once before arriving like he does everytime. When I called him, his phone was busy and I couldn’t talk to him. Then the pickup was rescheduled on 45 may which didn’t happened. I have been contacting Myntra customer support, they said that they have registered the complaint and will resolve it on or before 7 may. But I haven’t got any response of my problem. I want to return it immediately, don’t want to delay it for a month or so.

A frustrated customer!

I had cancelled my prepaid order on 14th April and they are not giving me refund.
it's almost been a month they are not doing the bare minimum providing me with the reference no.
I have talked with there customer associate multiple times but they ask for another week or so.
And on top of that they are falsely showing on there app as intiated

I've ordered a Taavi black and grey dress of size- L from Myntra with order id[protected]-7137603. I received a different green dress with size - S. I raised a request to to return the product as I got a different one with the request ID - IN[protected] on 5th of May, however, Myntra rejected the requested stating that they sent the correct product and closed the request. After being on phone with them for more than an hour, they reopened the ticket. I've sent the pictures as well with the wrong dress. When checked the packet correctly, there is different barcode under the barcode that was scanned by these myntra people. The original barcode which is under the one that was scanned is the dress that I got in the delivery. These guys are just annoying. I've attached the images of the order and also the barcodes. They've made the mistake and they're blaming me stating that I'm misusing the platform which is a false allegation on me. I've been mentally disturbed and went through emotional damage. I want compensation for all the time, money, my mental health and reputation that has been damaged by Myntra.com

I have purchased 05 shirts last week that was delivered on 21 April and immediately found one shirt defective and next moment I put for return and refund. But surprisingly refund cancelled on basis of quality check failed. How? Order ID # 1202406 [protected]

Delivery boy

I have ordered el paso sandals but they delivered the wrong product I.e provogue shoes now they are not accepting return pls register my complaint and taken action as soon as possible

I have ordered a pre-paid product from Myntra of amount - 603, with order id[protected]-4499401

I haven't been contacted by the delivery team regarding product delivery or any issue with delivery.
After one notification saying delivery is failed and will re-attempt they canceled my order without any information.

I tried to talk to Myntra's customer care but they are not willing to help. They are not providing any concrete reason why the order has failed or been canceled. Their reasons are -
1. Some logistic issues, PIN code is not serviceable
But this is the senseless reason because -
1. When I ordered the product I checked the pin code serviceability, also you can not place an order if service at the delivery address is not available.
2. I have received orders from Myntra on the same address/pin code in past.
3. There was not a single attempt made for delivery to my knowledge and there is absolutely no information provided to me about any issue.

Myntra's customer care told me to order the same product again but 1. They are providing any assurance that this time it will be delivered.2. I have ordered a product at a discounted price right now same product costs me 4 times.
So there is absolutely no help or hope from Myntra's customer desk.

My complaints are -
1. If at any given pin code service is not available why the false claim of service availability is assured on the website to app.
2. Why the customer has not been contacted for the delivery.
3. Who is going to pay the increased price of the product.
4. Myntra has used my prepaid money for 2 weeks and then canceled the order.

I ordered a product from myntra and returned it as it didn't fit me. I made sure i return it with all the tags and bills. After waiting for almost 7 days they rejected my refund saying that the tags were not in the product which was a lie. later they said i'll be reshipped my product with 7 days but didn't receive it either. it took 10 days to get my parcel. in which in got a wrong product. raised it to myntra many times they just keep giving me timelines and they is no update on my case. their customer service is least botherd and no one from their team has called or given me assurance that it would be resolved. no update on what is the solution.

I returned one item from myntra that is defacto women red&black checked shacket . Pickup is completed on 23rd april. Today i have a new message like out for pickup. Already completed that then why send like that messages and when i get my refund . Myntra is very worst app
Order ID # 1201746 [protected]

I want to launch a complaint against one of your executive who mis behaved with my brother. My brother simply called to want to know an update on orders he shouted at him and said he is in hospital