Myntra.com Complaints & Reviews

I had ordered 2 dresses from Myntra out of which only one was delivered in the package.The other dress was never delivered yet the status of the order is being displayed as delivered in the app.Have raised multiple complaints already to the customer centre still no action has been taken and the issue is marked as resolved even though it has not been resolved(Screenshot attached)
Since this was a prepaid order I had already paid 3000 INR for the said dress.This kind of customer treatment is not expected out of myntra.Highly disappointed.

The pick up of my product was taken on jan 29 still I didn't receive any refund

I ordered loreal shampoo and i got the defected product. The cap of the bottle was damaged and the shampoo was leaking. So, i placed a return request and now i am getting the message on app as my return is been put on hold as quality check was failed. Seriously?? Why would i damaged the product. I have paid for the product and it's my right to get the proper exact product which i ordered not hte damange product and then putting the blame...

I had bought many many things from Myntra but these days cash on delivery not available in my address tell me why because I want to buy something please tell me

I have self shipped my yellow Chime jewellery set to the Myntra return logistics, Bangalore on 15th February, 2022. The product reached their warehouse on 25th Feb. But they are not returning my refund. Everytime I call the customer care service they ask me to wait for 24/48 hours. It's been a month waiting. I am really very disappointed by Myntra. They are not returning my money purposely. I want my money back as soon as possible.

I received a wrong(old & used) product for which I had raised a complaint almost 15 days back. Also asked to change my pick up address. Even after 50 times i called to their CC & speaking to their CC agents/supervisor/manager escalation manager multiple times still neither my pick up address has been changed nor they are picking up that wrong product. Even after receiving the pick up approval their courier team has rejecting the pick up frequently. All together disgusting & ridiculous service Myntra has & they are just to snatch the customers money. I NEED MY MONEY!!

I have placed an order of 2 items(nivea body roll on and stalk beige women sandal).Though I have paid through UPI but my order hasn't been confirmed.
Transaction id : T2203081447184254692723

Kindly look into this matter

Hi sir,
I have placed an order of allen Cooper jeans with order id #1198442 [protected] which is being shown to deliver on Or after 13th march. Due to some urgent work, I have to leave the delivery address on 11th march. Kindly deliver my package till 10th march. I would be very grateful for this.

Thank you
Navneet

Hi

This incident took place on 07th March 2022,

I had ordered Woodland shoes (ProPlanet Men Khaki Solid Nubuck Leather Mid-Top Derbys) and was delivered the wrong product (Men Khaki Solid Nubuck Mid-Top Sneakers).

After asking for a return or replacement Myntra customer support said I was delivered with the correct product.

Even the delivery person said he has seen many similar issues created by Myntra and has to face issues due to the worst service provided.

Thanks

I ordered a blackberrys blue fomal shirt Order ID # 1196134 [protected] on Feb 14th 2022. I received a damaged product(2 holes near pocket). I applied for return request on 21st Feb but when the delivery agent came, he said that return is not approved. So I tried to contact customer care but 2 days later, they rejected my request. After that I tried 2 more times for return but they are canceling every time. So I tried to exchange the product with another shirt but still then they are not approving my return. What shall I do with a damaged product now. I have been a loyal customer of Myntra for a long time and such kind of behaviour is highly unexpected. It seems that Myntra is doing some fraud and trying to keep my money by giving a damaged product. I want this issue to get resolved as soon as possible.

I ordered a few items but couldn't get delivered and I did not get the refund

My order no[protected]-9216303
Issue No IN[protected]

I ordered a WROGN jacket from myntra i got this on 04 march 2022 after pacakage opening i got a used jacket which have dirt stain on collor so i raise a return request by using myntra app it so 05 march 2022 as pickup date but pickup agent refused to pickup and say product is used so i cannot pickup after that i call to customers care for my issue they say we raise an issue next day that issue was also rejected
Myntra is doing every effort to not pickup
There customer care executive say our product get quality check they try to blame my for this
I got delivery on 04 March and raise return request with in one hour after delivery

I have a complaint . A few days ago I bought a product from Myntra and I did not like it so I applied for Return and now the message is that Return Pickup failed. How can I apply for Return again?
You give the same answer to this question every day of the week. I applied on February 24th. There was nothing on your part other than a 24 hour wait message. I have to return your product. For that, give me the return option or arrange a...

Hello team, I
have ordered Noise buds mini with Order ID # 1197557 [protected] . But i got empty box (Product completely missing).

I already raised complaint many times and i shared unboxing video and images also, but Myntra team is not capable to handle and customer support is very very poor. They simply saying "we can't do anything".

Because of your incapability in the product delivery, why i have to loose my money.

If you delivery the product correctly, why i have to complain again and again.
Please take this very very seriously and please don't say silly reasons like "Product delivered correctly" or "We can't do anything".

Please refund my money back.

I already sent videos and image proofs to the Myntra team . Here also i tried to attach video, but i am getting an error. So, please refer to those video.

Thank you.

We were trying to place an order on Myntra, Order#119050787052679079901 and I used my back account details to process the payment however as per Myntra due to payment gateway failure the transaction failed on Myntra application. We filed our first complaint(IN[protected]) with Myntra in December 2021 and as per their response on 19th December 2021, Myntra has not received this payment in their bank account. So, we approached ICICI with the same explanation given by Myntra however ICICI has sent us an email with the details stating that the amount has been credited to Myntra's bank account. The same details have been shared below and we also shared the same details with Myntra however irresponsible Myntra customer service team closed issue number without even investigating properly. So, we have request them again to open a new issue number(IN[protected]) and again they come back and state the same reason that they have not received the payment and closed the ticket again.
Despite of following up with Myntra for over 4 months and showing the proofs of ICICI that the money has been credited to their back account they still come back and say they have not received. We have approached ICICI multiple times to check if the money did really credited to Myntra's bank account and they confirmed it has been. See the proofs with transaction IDs shared by ICICI below.

From:

Dear Mr. Enakala,
Greetings from ICICI Bank.
Hope you and your loved ones are healthy and safe.
As per our records, your transaction of Rs 3366 from ICICI Bank was successfully credited to the beneficiary MYNTRA DESIGNS PRIVATE LIMITED account XXXXXXXXYUAC on 04/12/2021 19:39:18 with RRN[protected]. In case the beneficiary has not received the amount, then please share the reference number with the beneficiary, to check with their bank.
Benificiary Details:
Name : MYNTRA DESIGNS PRIVATE LIMITED
Mobile No : [protected]
Account No : XXXXXXXXYUAC
IFSC Code : ICIC0000001
VPA : myntra.[protected]@icici

We request you to file a case against Myntra and see to that this issue is resolved at the earliest and our money is credited to our account.
Keeping customers money with them without no proper reason is also considered extortion, I hope a strict action is taken against Myntra and penalize them for their actions.

I have a complaint . A few days ago I bought a from Myntra and I did not like it so I applied for Return and now the message is that Return Pickup failed. How can I apply for Return again?

I have submitted a request for a product on 13th Jan 2022 as the fit was not correct. The return is getting rejected based on some false reasons. To address this, I have been speaking to your executives almost everyday. And they are just creating multiple tickets and closing them and creating again when I call for an update. In addition to this, your team updated the issue with wrong details as "I received wrong product and trying to return it", but the actual issue is about product size. Now they created another ticket and asked to wait till 8th Mar.

I am going through so much ordeal to deal with Myntra on this. When I asked to transfer call to supervisor then your team is often disconnecting the call after few seconds while placing the call on hold.

IF YOU OFFER SOMETHING TO YOUR CUSTOMERS PLEASE MAKE SURE YOU CAN EXECUTE IT.

I HAVE LOST ALL PATIENCE WITH MYNTRA. I know that this tweet will only be escalated without any action...JUST LIKE IT HAS BEEN IN THE PAST.

THIS IS THE MOST PATHETIC SERVICE EVER.

I have ordered a here and Now Jacket worth 2000Rs. The product quality was bad for which i summited the return. But the delivery person refused to accept it telling they dint get smart approval. If i contact customer care they close the issue and are not ready to resolve it.

I ordered a product on Myntra and received on 18 Feb 2022. I found the product fit not good enough so created a return request . It was returned on and received by a Ekart executive . He didn't gave me any return receipt as mentioned in the Myntra email . Later myntra send message about return rejected as product mismatch. Calling customer service they are telling about not receiving the product .
How can a product be mismatched if it's not received . They're not trying to solve the issue and just playing around . Now my ₹1999 is stuck due to these stupid issues .
Product order number - [protected]
Invoice number - K[protected]
Product delivered - 18 Feb 2022
Product Returned - 26 Feb 2022

I have attached the sms of product mismatch below and invoice .

My amount still not refund .product was return and after that got message from courier service that return order cancelled .one courier agent pik the product now myntra saying no order piked up