Myntra.com Complaints & Reviews

The watch that I had ordered from Myntra was not starting. I Placed a return request while also contacted the customer care. They raise a complaint Against that I waited for a response and the response that I got was that the product was delivered to me after a stringent quality check and they could not do anything about it. After that I contacted the customer care to 3 times and all of them told me the same thing that it was delivered after a quality check and they could not do anything about effectiveness of the product. At the same time I also contacted for sales customer care and they told me that for them to check it out I have to send it to their Bangalore branch and it will take 30 days for them to give me a feedback on that. So from my end it was Myntra’s fault that they had delivered a defective product to me at failed to acknowledge it so defectiveness at the same time also pawning defective items to customers. Now I am left with a 5K defective watch and I have to go through the hassle of getting it checked and sending it to the Bangalore branch and I am the one getting duped in this process while day just raise their hands of that they cannot do anything about this issue. I demand that Myntra Accepts the return for this watch and also provides me a refund for it as this issue has nothing to do with me and it’s their fault for delivering a product that is not in a working condition and also duping me for it.

We have order 2 items in the Myntra app. When we see that the terms are returnable within 10 days. We always thought that the return items will be picked by the Myntra only.

When we tried to return the item, they mentioned that "The location is not eligible for the pickup and we have to self return the items".

We called and asked the Customer support, they mentioned that the self return mentioned in the Item description.

The Item is eligible for 10 days to return in Big and self return some when in the bottom.

As you already have the customer pin code while ordering it, why don't you display/warn the customer saying that the item is not eligible for pickup and should be self-return.

Hi,
I ordered cultsport short on 13 feb 2022 from Myntra. Product delivery get on 16 Feb 2022, after that I file return request on same day after watching that product is not so up to the mark. pick-up schedule on 17 Feb 2022.as per schedule I am ready with product with all the tags (price tag and brand tag)even white paper which is inside the product, bill, then transparent bag and outer khaki bag.when pickup boy come for pick up...

I ordered footwear from @myntra and received it on February 17th, 2022 at 1 pm IST. I requested a return at 1:15 p.m., and the product was picked up at 3.30 p.m. the same day. Before leaving, the pickup driver double-checked the product to ensure it was in good condition. I now see that the return has been halted due to a quality control failure, and it claims to be stained. I did not use the product and returned it in the same condition that I received it. Please assist me with this.

Ref. issue in the subject line:
I requested for a return of Apsley product bought from Mintra.com.
Courier partner refused to accept and miss informed Mintra that product is different.
Actual Issue was that information on Price tag was missing from the manufacturer.
I contacted customer care, who is bullying by asking images of the product and everytime closing the complaint without return of the product.

On 14th February 2022 I received my black shirt from Myntra but it has a hole near the 2 button as such I immediately filed a return process and filled the product defective on the reasons options the pickup agent came on the same day and refuse to take the product back because he told me that he didn't receive any kind of report of defective product and refused to take this product back with him and told me to contact the customer care as search I did and they told me that they will resolve the issue and on 15th fab i received message saying that my issue has been solved I was overjoyed but nothing happened on 16th I contacted cc again and apparently they told me that the issue has been resolved but the product was not defective on there end so they are basically implying that I I have damaged the product but guess what I hade filled the claim within 15 minutes of delivery but they still didn't listen to me and he said we will resolve it and added another report and he told me that I have to wait until 22 fab for the result but I am convinced that they will not resolve my problem as such I am complaining about their misconduct on this platform
I don't know if all the big corporation use this kind of conducts for their profit but I am only a teen with minimum pocket money I don't have that kind of money which I can spend on there defective products I am deeply disappointed from Myntra which is known to be the one of the most famous online shopping brand in India

On 4th February i have made a return request of two product one is hangup deep navy formal suit (price 2449 waiting for refund) and the other one is MANQ men blue formal Blazers (price 2099 i got the refund for this product on 13 February). 5th February around 1 and 2 o'clock the delivery boy came and successfully collected the two product after that i checked my myntra app it's was showing that the picked up was successful from that day i was waiting for my refund amount but on 13th February a delivery boy call me and he told me that i made a return request for a product (hangup deep navy formal suit). which was already collected from me on 5th February. I told him the product is already collected from me and disconnected the call. And checked my myntra app and it's was showing that the return pickup failed. Then i made a call to myntra customer care and they said we have registered the complaint it will take 10 to 14 days to get your refund back but its already 12 days gone and today 16th February i checked my myntra app again, now it's showing that the product was delivered i was shock i have already returned the product on 5th February. Now i want my money back...

I have order Girls black solid tregging through order no Order ID # 1191124 [protected] through Myntra App using mobile no [protected] on dated 11 December

But above order is not delivered till date by your delivery boy saying that above item is misplaced by me some where .

Mobile no is delivery boy is [protected]

I requested delivery boy to deliver my item or refund my money 734 . He suggested me to put return request in Myntra App, I will talk to company .

After gone of 60 days my amount is not returned by company .

Please restock the following product.
DressBerry Women Olive Green & Pink Ditsy Floral Printed A-Line Dress
Product Code: 11271688

On 12th Feb I had ordered for a levis Shirt worth Rs 1380 after discount. ON 14th Feb the product got delivered. The moment I opened it I found that it was a wrong product. I applied for a return in original condition. On 15th the product got picked up and the pickup guy said everything is OK. But by evening I received a message that my refund had been put on hold failing quality check and the next day on 16th Feb I received a msg stating refund rejected because of failed quality check. Though a wrong product but just imagine the quality of product that has been sent to me that it is not able to pass its own quality check. How do this website expect customers to use product of such quality. On top of that they have rejected my refund and the product is being reshipped to me. What should I do with the wrong product. Rs1380 is not a small amount. This was the first time I purchased something from Myntra and I have had the worst experience. Plz stop doing cheap tricks and refund me my money instead of reshipping the product again and again.

Pathetic customer service by Myntra calling repeatedly on customer care still not able to collect my insider points though I’m the elite member .

Actually I ordered shoes it’s seems like it’s used as well as it’s not having price tag and brand tag

My myntra account with Email id- [protected]@yahoo.com and Ph. No. [protected] got blocked because of some unknown reason. I bought some products some of which I need to return but not able to login to do so. They didn’t even notify me before blocking the account and because of which I couldn’t cancelled the already ordered products beforehand.
Kindly look into the matter and unblock the account ASAP, so that I am able to return...

I ordered a suitcase trolley worth Rs. 3k and received a broken product. I got the product on 9th Feb, 2022 at 12:26 pm and initiated return in just 4 mins (12:30 pm). The delivery guy came the very next day to pick up the product and confirmed the damage. Now Myntra has declined my refund stating the product didn't clear quality check. How is a damaged product supposed to clear quality check??

I reached out to the customer...

I am a loyal customer of MYNTRA and I have made many purchases thru the app. Today my myntra account was blocked for reason best known to the myntra team. During sales, I used to order many items but unfortunately some products don't exactly match with the pictures or quality is not as per expectations or many times size is not fit to us..In such cases we have no other option other than returning the product. I was informed by the customer supervisor that they can't reactivate my old account and that I have to open a new account with a different number. I bought a new SIM and tried creating the account, but that also got blocked, I don't know how???...It wasn't even open yet. Kindly help me in unlocking my account.

I did not receive my refund that was supposed to be credited by 6th Jan 2022 of 4 products worth rs 3000.
After calling 20 times to customer care still my complaint is not resolved.

I have ordered 4 items in Myntra on 5th Feb 2022. All are delivered but 3 items are having quality issues so I have requested a return and refund for those 3 items. but the delivery boy is not coming to our area for the pickup and 4 to 5 times he rescheduled the pickup and at last, the return window is closed for one item on 12th Feb (Order ID # 119557885534336304201). I don't know how it happened. still want to return the item and I want a refund for that item.

On Feb 14th I have returned one more item((Order ID # 119557885534336304201), but still, the delivery boy is not coming for pickup. when we called him, he directly said it's too far and only one item is there for pickup so we can't come to your location.

One more item I have returned on Feb 15th(Order ID # 119557885534336304201) but is not taking returns from our area then I have changed so many pin codes but for any location, it's not taking return, then they are asking for us to courier the item for Bangalore location. if they can deliver the items to our location, why can't they take a return from our location? I am requesting that they have to take returns from our location too.

I have ordered 2 products as i have size issues
so i tried to return them but my pickup was not
done so i called the customer service and they
told that the delivery agent commented that the
items were damaged but this is not true. The
delivery agent did not came for any pickup and
it is totally wrong. Later when i called the
customer services again they told me to wait till
12feb 2022 and they will help me with the
pickup but my pickup was not done then again
i called them they told me that the ticket has
been declined because they have send the
right products and i wad continuously on chat
with them and my issues is size and fit issues
but they are again again and saying that the
issues is damaged product which i have never
addresses and now they have asked me to wait
for 18feb2022 and again i talked to them on
chat they told me that they have sent the right
products so they cannot do anything with this.
The customer service is pathetic and they are
not trying to help me in any way.

I received a fake product on 10 feb 2022 by packaging and complained to myntra on 12 feb and then they gave me time to wait for to take it back. But delivery boy said "we don't accept fake product " So i complained about it again and they are just increasing time and i think after 7 day the return policy will be expired, so please help me.

Because of some I could pick delivery agents call & next day the products were canceled n cannot be delivered. I was waiting for the product n if i would know they cancel the order i would hv buy it offline.

Product canceled without customer constraint