Myntra.com Complaints & Reviews

Exchange is stopped saying that my product is deffective. But the product is too small in size(size 30) and that's why I have ordered 2 size bigger(size 34). Prize tag is intect. I was not at home when the Myntra person came. So i want to know why they are not exchanging my product. Trying to call Myntra customer care since 21st April. They do not call back. It is pathetic.

I reached Myntra and created a case id no
IN[protected]on 27th March. i have also created IN[protected], IN[protected] for the same issue.
during my my 7th-8th email in next 15-25 days.
I was processing an order where a transaction failed on your website but my ICICI account was debited with Rs 15134 on march 14th.

I reached ICICI and Myntra through chat and they said to wait 7-10 business days.
After 7-10 business days when I reached ICICI they said Myntra had not given the funds back yet so they asked to reach Myntra again.
When I reached Myntra through chat on 27th this issue was raised for what I was told someone will get back to me on 30th march.
on 30th march the issue was closed by Myntra without providing a solution to me.
On 31st march when I reached Myntra chat support team they said they escalated it so wait 3 more days. and again 3 more days on april 4th and 6th.

that kept going till my last email on april 7th which I never received any response of.

ICICI told me if myntra did not receive the funds then they need to provide me a confirmation of the same with all details through email. then only my bank can process further.

I kept asking Myntra to just send me an email which my bank asked but they never emailed me.
all myntra did was kept closing my cases and sending me chat copy paste over my email responses which only said it was closed.

Now as I am in US I gave on them as they are not responding except going in circles. I am hoping i can be heard here at this platform and this is not acceptable consumer service not to even send an email saying this transaction funds we never received by us so I can dispute with my bank to move further.

Thanks

prerna sharma
email: [protected]@gmail.com
phone no: +[protected]

I order a t shirt from myntra, but i got wrong size one so i returned the item on 22 April, but no one is coming for pick up the item, every day i got message from myntra today out for pick up, but no one is calling Or coming to pick up it is really dissapointed, yesterday i called the delivery boy he tell me he came yesterday but no one is coming and today i call him he is not attending the call why you are this much of irresponsible

I placed an order for a t-shirt on myntra, I made payment with debit card. the amount had been debited from my account on the name of myntra but my order was not placed, while the customer care of Myntra sucks and they have no representatives to help and just virtual assistance which is futile.
I even mailed them but no response, while I again placed order this time in cod mode and it got placed. Myntra has no complaint resolution policy which is disappointing.
Thanks

Modo rapido white as maroon floral printed kurta size XS and S is out of stock for 2-3 months, which is not restocked till now in Myntra app

I ordered something yesterday and always pay cod but its not working right now kindly chevk and fix this problem ASAP.

I ordered one top from Myntra, and as I did not liked the material when I received it I scheduled a return. My product was picked up and then the return was not accepted I was told that the top looked old and used.
I did not even use the top I checked the material and scheduled the return, I gave back the package as I received it with the tags, poly packaging as well as the main packaging.
They sent it back in a small poly bag which was not even sealed and the top was wrinkled..
I reached out to them multiple times and I did not get any resolution, the executives were even difficult to talk to and reluctant to even answer my queries.

Order Id[protected]-7055201
Item name - HEUSTOPS[protected] her by invictus Rust Brown Smart Casual Top, Size: L

I ordered Woodland shoes 11 days over but product not delivered
order on ID[protected]-1837703
Woodland Men Olive Green Solid Mid-Top Leather Shoes.
Every time they write "product will be delivered today"
after that 'product delivered failed'
What would I do?

Levis Casual shirt from Myntra was delivered to me on 13th Feb 2022. I created return request on the same day due to size and quality issue. Next i got call from delivery executive and he asked for bribe(500rs) to pick the product. I declined to give bribe and complaint to Myntra. After complain there were around 30 returns (all declined without calling me) and 15-20 complains (all resolved without informing me) registered but there were no positive response from there side.
Myntra waisted my lot of time and money for this product.
Order ID # 1196370 [protected]
Customer Number: [protected]

I had purchased a top (Order ID # 1201888 [protected]) from myntra some days back and they sent it in a totally different color and design. I placed an exchange request for it. The delivery guy came on 24th APR 2022 and refused to take the product saying this is a different product and he doesn't have some approval mail to collect this from myntra. I told him I had requested exchange as wrong product was delivered to me so why any more approval is required. He put my order status ON HOLD and reason as did not pass quality check and that the tags on the product are missing . I have all the tags with original packaging and bills still this wrong status is updated and now i'm unable to contact customer service for this and neither able to cancel the order . Please help me get either the right product or the refund for this.

After filing complaint on consumer forum till the date i havnt received the solution it been 4 days...i think this is also not the effective platform to file compaint.

-Nisha

I ordered nike man black shoes from myntra but i received product without price tag and when I returned them then they rejected the return request by giving price tag missing excuse. They are doing cheat to a customer and mentally harass to me.

I am using myntra from past few years and never got a problem in returning but this time myntra is saying return pickup is not available at your pincode. Although exchange is possible, why this inconvenience to customer. I am a good regular customer but due to this poor service experience, i think i have to find a substitute of myntra.
Order no.[protected]-6513101

I had issued a product return for a Kurta on 22 Apr. I received a confirmation that it was accepted the and the pick up was shown for the same day. It's been 3 days since but no one has come for the pick up and no updates are provided regarding the same whatsoever. I've raised the issue with their help center but they keep copy pasting their replies and provide no solution to the problem. The product status still shows that the pick up was scheduled for 22 Apr. They haven't even assigned any delivery agent for the pick up yet. I had returned other products during this time frame as well and I had no issues with their processing. Only for this item I have received no updates and I would like to raise a complaint regarding their poor customer service management.

Hello there

My product was pickup by delivery boy on 7th but i haven't received my refund yet.
I also filed a complaint in Myntra app but no action was taken for that too.
Product return I'd:- [protected]
My Gmail I'd:- [protected]@gmail.com

I bought a shirt from hnm from myntra..the quality was bad.. So i placed a return request. And when the delivery boy came to pick up.. The serial number on the product was not there or was not provided.. Tried every possible number on the tag.. But it was not succesfull..please do something about it at the earliest.. It was my first order from myntra.. And such a bad experience.. Fist it as soon as possible please...

On 24th March, I ordered trase woman black solid block heels. I recieved the wrong product, I recieved them in red colour. I applied for the return request, they said the pickup will be done in 3-4business days . After re-applying 3-4 for the return request and sending multiple emails to Myntra the pickup guy showed up today(24th April ) after 25days. I gave him the product, after 3-4hours he came to my house and handed me the heel sandals . Even after applying multiply return requests, he handed me the sandles asking me to cancle my return request and do it again .on the app it was showing your pickup will be done in 3-4days, I have been waiting for the return for over 25days now. Myntra kept me on waiting .it's almost been a month and I want my refund.

Order ID # 1201910 [protected]

I ordered on April 15 H&M Green Relaxedfit Sweatshirt Rs 639 Paid by UPI, my order didn't shipped yet, my order was stucked at the processing stage, i called the customer care and there saying wait for 72 hour's and i waited, after 72 hours called customer care saying wait for 48 hour's i waited 48 hours, now the customer care saying wait for 24 hours, there is no proper answer from customer care MYNTRA, delivered my order or else cancel my order and Refund Money Back, Hoping to solve my problem

Order ID # 1201910 [protected]

I ordered on April 15, my order didn't shipped yet, my order was stucked at the processing stage, i called the customer care and there saying wait for 72 hour's and i waited, after 72 hours called customer care saying wait for 48 hour's i waited 48 hours, now the customer care saying wait for 24 hours, there is no proper answer from customer care MYNTRA, delivered my order or else cancel my order and Refund Money Back, Hoping to solve my problem

Your logistic partner delivered me WROGN WHITE JEANS on 18th April. The jeans I received was of poor quality. I asked for a return even without trying, all labels/tags intact with Issue mentioned Used Product Delivered as while checking jeans material i noticed few stains on pocket side & back area as it is in white colour they are clearly visible so I immediately placed the return request. The pickup was schedule next day & this issue I also told to delivery boy but he refused to take back the jeans & want me to have approval from your side first. I called the customer care service several times and despite their assurance that my product would be picked up again and refund would be made as the quality check is done manually and there could be some error from their side, I received no help from @Myntra. Really disappointed with their behaviour and such an experience.I want my refund as early as possible.