Myntra.com Complaints & Reviews

Hi
I have ordered one black color rib dress in which I was having size problem so I put in exchange for size and after exchange I received dress in maroon color with different style which I didn't liked so I decided to return, this dress I returned with Tokyo talkies tops in white and rust color, I received returned msg for tops but didn't received returned msg for ribbed dress. App is showing ribbed dress status as out for pick up since more than a month and Myntra agents are saying they didn't received product.
My question is if dress has not been picked from our address why didn't delivery agent came to pick from more than a month .
Myntra agents are asking me for return I'd which I didn't received and delivery agent didn't update return status in their system and because of their mistake I have lost product and money both and Myntra is not agreeing to refund money back now.
In this situation we can trust Myntra any more.

I haven't received my refund and it's been more than 20 days.

I had ordered a Jeans of brand Pepe, I have received a used product of some other brand and within 1 hour of delivery I have escalated to the support and placed a request for return, now the pickup person is saying he cannot take the product because it is used. That is the reason why I have placed return request, how can myntra even force us to take a used product and not return our money.
When I escalated the issue again and my account was blocked and I cannot return the product. So myntra wants me to pay for a used product of different brand because of some loophole in your system.
Most importantly the quality check team which boasts of sanity checks in these COVID times has sent me used product.

Below is the ticket number raised by myntra.

Thanks for reaching out to Myntra's Customer Care. We understand your concern and have registered a complaint IN[protected] to resolve your issue on priority. You can expect the issue to be resolved by Fri, 24 Dec. please click http://mntr.se/1jlt50338t8 here. - Team Myntra.

I have ordered few products from myntra but i wanted to return due to some issues so i registered for a return on[protected] and it was picked up[protected] with tracking id MYNR[protected] by Ekart wishmaster by Lingeshkumar j and even i got the confirmation sms by ekart. But the status in myntra site was not changed to returned and the refund was not initiated. i contacted customer care and they have informed me that its still not received at their desk. how long will it take to return to their destination and when will my refund be initiated.

Myntra have canceled my order on their own which I have ordered during a sale for less price on 19-Dec-2021. Even though the product is still available, they are not ready to resend the product instead they processed the refund which is not at all acceptanle. I tried reaching their customer support and they are playing bluff games with the customers by saying silly reasons. Expecting a proper resolution for the same.
Order ID# 1191783 [protected]

I ordered jewellery items from Myntra which I did not like. I initiated return on the very next day of receiving the items but the delivery executive refused to pick up the items. I initiated return 3 times on the app but it was refused all 3 times even when we provided the items alongwith the bills. After initiating return online 3 times on the app now the return window is closed on the app. This is causing undue stress on me. Also it has resulted in unnecessary monetary loss for me.

Dear Team
yesterday i want to place order of rs4154.Payment deducted but not place order nor any update from your side. for your ref. Ref. number is [protected].amount of Rs 4154.Dt[protected]. kindly refund as soon as possible.

Sir, i order spykar men blue jeans but due to fitting issue i return the product. During return when delivery boy picked up the product everything good, product quality check pass, serial no. Matched, that is exactly i handover same product. Next day company (myntra) says that i handover wrong product to delivery boy and they put my product on hold. And they not give my refund back . They said that they reship the product and not give the refund. But i have proof that i handover correct product to delivery boy . Here in these pictures show that serial no. Of jeans internal tag (attached permanently to jeans) matched with serial no. Of external tag . Please help 🙏🙏

I requested for a refund, after my product has been picked up on 30th November 2021, i waited till 11th then i called customer care for help they asked me to wait till 23rd December .ok i waited but there was no reflection of the refund in my account. Its now new year still i got nthng! Worst customer service ever! And worst app as well! Bloody cheater @myntra shame on you guys !!

I bought a Fabindia kurta but the color and fit were not proper, so I filed a return for the same the very next moment. However, my return request was rejected. I had only tried the kurta once and all the tags are intact, and the team did not provide any other details. They just mention that the tags were not there. I refuse to believe that because I had put it back in the packet and it was as it is. Had the tag not been present, how would the delivery person complete the return. And even if done, nobody from their team can provide me the exact details and the reason they did it. They keep repeating "sorry" and "tags not present". I want proof of the same, which I know they don't have because the product is as it is with all relevant tags attached.

Also in addition to the refund and return, I would also like to escalate the inconvenience caused and unprofessionalism by the team.

--- Details ---

Ordered a women's mustard yellow kurta from Fabindia from Myntra (order#[protected]-0100101) delivered on January 4, and placed a return request on January 5, 2022.

The item was picked up the same day on 5th January, and later I was informed that the return was rejected. Upon inquiring with the customer care team, I didn’t get any reason or worthwhile response and the team only repeatedly said that they are sorry and the return was rejected because of the absence of a tag. There were no details and I refuse to accept that the tags were missing as I had placed the product as it is back in the packet and returned. The product was then marked as re-shipped because of quality issues.

Later when I requested a callback, the agent kept me on hold to check "details" and then hung up on me. I tried reaching out via mail but couldn’t find the valid mail ID as well.

I don't think anybody has any details about the quality checks, and they are simply avoiding it.

Please help.

I had purchased a kook n keech branded slipper which it has damaged..it has warranty 1 month..its in Warranty time..u replace or repair it..

I ordered 6 jewellery sets through Myntra mobile app vide order I’d # 1192062 [protected].
Out of these 6 ordered sets, I kept 3 with me and for rest of the 3 sets I raised a return request as 2 of them were defective and one was to heavy for me to wear, on the same day they were delivered to me i.e. for 2 products on 24.12.2022 and for item on 28.12.2022.
Despite of regular complaints and follow ups no one is picking up the item and I am getting the messages that pick up failed while no one contacted me neither anyone came to pick up the items.
As per the policy of Myntra return can be requested within the 7 days of delivery date of the item. Myntra is breaching their policy and cheating me. Every delivery was prepaid and I paid while ordering the jewellery sets.
Today I got a message that one of my return request has been cancelled giving no reason and that too when the item delivered to me was defective.
I have sone many complaints but there is no response from Myntra. Even I have mailed them and still there is no response.
Kindly help me to get my money back from these cheaters.

I ordered jeans from kotty... Its damaged already... But myntra is not helping me to return the product claiming its doesn't pass quality check... And yes it doesnt pass quality check from my side only... Not urs.

This is so disappointing...never thought myntra would do this...

Help me to get my money back .Myntra shopping experience is worst and horrible😡 i ordered a 6300 jack & jones jacket and they sent me cheap sweatshirt, which I have not ordered 😠 They are decling my return.There CUSTOMER care has no experience.NO UPDATE FROM 3 DAYS. I will never ever recommend this ### myntra to anyone .FRAUD FRAUD FRAUD. #myntrafraud . In this lockdown situation my money is stuck 😫😭😭 Now they just dont answer my call😭 if they answer, they put my CALL ON hold and then they cut (hang up ) my call.

I referred myntra to a friend
He sighed up on myntra
Entered my referral code
But it wasn't working
None o[censored]s received the myncash

Hi Team,

I have ordered multiple items in Myntra on 18th Dec. 2021 and I found one order made duplicate. So i have cancelled this order on the same day. I got message from Myntra stating refund has been initiated in my ICICI Credit Card and it will be reflect by 28th Dec. 2021.

But till date i have not recd. any credit in my account and also Customer Team is closing down my complaint without providing any resolution.

Amount Rs. 561.00
Order ID: #119170330919884623403
Product Name: INVICTUS Men Red and Black Slim Fit Opaque Casual Shirt

Myntra has declined my refund request for my order for my products worth 2392. I ordered 9 sets of products for my business for which I paid on COD which was paid by my grandfather in my absence. Only 1 set was received in the package and 8 sets were missing. When we placed a refund request the executive came and declined my pickup request and picked up only 1 set for which the refund was provided. Also, he mentioned the reason to Myntra that items were missing. After that when I tried placing another request then too it was declined and they rejected my refund request. Please do help us out with this issue.

I had ordered a da milano wallet from myntra with order id- IN[protected] delivered on[protected].but a wrong product was delivered .
On complaining for return they are not accepting the return.
I don't know whose fault it is, Da milano or myntra but i am suffering .
I have been calling customer care people daily for the past 6 days.
Now that the return period of 7 days is getting over, then you would say time for return is over, are myntra people doing this purposely.

This seems to be cheating on your customers . I am uploading the pictures of the product delivered.
kindly revert back.

thanks
vinay [protected]

I purchase boult audio xpods in myntra for an offer price of 899/- on 23/12/2021 Using my Credit Card. I recieved the package on 31/12/2021 at 12:56pm at my office HDFC Bank Ltd. (You can check the OTP time for recieving the package in attachment).No call or message of shipment has been received from your side till that moment. I just opened the package and seen an empty packet of noise airbuds and crushed Tax invoice copy of some other person . The tax invoice shows the place of supply is karnataka. while checking my invoice through myntra the packing ID, Invoice number and Order number is entirely wrong. I just walked to delivery boy and said about the issue and he asked me to raise a complaint on myntra site. The same day 1:02pm i raised my complaint on missing item in package (you can check the call log detail in attachment)
Within 5 minutes i raised my complaint and the solution came from your side on 04/01/2022 5:48 pm that there is no issue from your side and the package send after quality check.. Then where is my item?. How noise airbuds empty packet and some other person invoice came instead of boult audio xpods came in that packet.. is that your quality check??.. I checked online and seen many complaints regarding the same issue against myntra.. i never faced this kind of issue from any other shopping site. The package is send by dealer named Shreyas retail Private limited and not myntra itself. I am attaching photos of packet and invoice with this mail and also screenshot of OTP recived and Call details of complaint raised for your reference. Do the needful as soon as possible and return my money or give my item properly. Or else i will move through legally .

Order no: 119110074477995123701
Moedbuille, silver toned contemporary drop earring,
deliverd on 28 December 2021.
the product which was delivered was broken so I had request for return and refund. the first time the courier guy called me I was out and could not attain his call, I tried to call him back but was not successful. after that day I just received message saying pickup failed and couple days later they canceled my return. I mailed myntra and there was no response. I called costumer service no response. myntra said they reply within 3 days but no one ever replied. I again requested for pickup and called the help service for the pickup. even this time I got call from the courier guy and he asked for pin and no one came to pickup for return. on the 2nd myntra canceled my return and have blocked my exchange and return
also they did not reply to my concern and closed the ticket saying resolved. I tried calling and mailing myntra but could not reached them. I have no clue to what to do further. it is like I paid for damage goods. worst customer service ever. I had actually had a big order from myntra and this how a customer is treated. I want to return the item and get refund