Myntra.com Complaints & Reviews

I want my order on 1st Jan, 2022 because myntra give me this expected date. Then i m not available right not to receive my order. Delivery boy not listen my all concern just cut the call.

Hi Myntra Team,

My Name is Ashish and I have placed an order with Myntra for Arrow Shirt Blue and White Strip in Order ID # 1192250 [protected].

Here I have placed an Order for Arrow Shirt Blue and White Stripe and I have received the wrong shirt with yellow and white stripes.

I have placed a return for this order and the delivery person has informed me that this can not be returned and I need to reach customer support. I have reached customer support and received communication that I need to share images, price tags of the product.

Now I just checked that the price tag has not been attached with the shirt. Looks like Myntra intentionally sent me the wrong product removing the price tags, so that I can't return the product and I have to keep the wrong item only.

This product was for Rs1, 199/-. This amount is not that huge, I can bear the loss of this amount, but as a precautionary measure I have canceled all the other orders that I have placed with Myntra.

Going forward I'll not purchase anything from Myntra, also will never recommend anyone to purchase anything from Myntra.

Also I would suggest you to become professional and learn at least something from your competitor "FLIPKART"; in regards to the customer satisfaction.

--
Regards
Ashish Karanwal
[protected]

I had received a stained, dirty product which I out in for an exchange and now the delivery guy is saying that he won't accept the product cause it's dirty.

I ordered a sasafras dress order no[protected]-9655101
On 19 December 2021. I received the dress but i found my order a little defective with a red mark over it.
I order A lot from Myntra and found it one of the best online Shopping app .But this time I put the dress over return policy. When the delivery agent came he refused to take the order back.it is absolutely ridiculous since this never happened to me earlier
It is the responsibility of the company to provide best of product and maintain a trust among its costomer
I want Myntra to take some action since all the tags are intact and I haven't used the product when I found it already inappropriate.
All my bills and invoice are with me and I want MYNTRA TO INITIATE MY REQUEST SINCE I AM A FREQUENT COSTUMER OF MYNTRA AND I THINK IF NO ACTION IS TAKEN MYNTRA WILL LOSE ITS REPUTATION IN ASPECT TO THE TRUST OF CUSTOMER.

I have ordered 2 shoes via Gpay Payment mode on 8th December 2021 and cancelled 1 of them on the same day, i was asked to wait for refund for 7-10 days as it was digital payment mode so i waited and after that i called for the payment they asked again to wait till 28th December as it was already initiated so i waited till 28th Dec but than too i didn't received my payment and now there customer service number is also invalid. From where to get my refund back ???

Ordered WRONG jeans of gray color but they delivered blue. So, I put a return request for the same. But not accepting the return for the reference The order No.[protected]-1544003.

Attaching the invoice and picture of the product. Need my money back.

Order ID # 1190402 [protected]

I've put a return request for Levi's belt and it was picked up and then quality check failed after that it is reshipped to me

I haven't used the product and have all the brand tags intact and raised multiple queries which are marked as resolved without actually being resolved now my return period is also almost over
I've talked to their customer support and only one of them was loyal enough to tell me that the company guides the delivery agent not to pick up the product

Last words are my 1280/- Rs lost on Myntra
**Amazon and Flipkart are the best**

Myntra my return product is already picked up but it is showing return pick up failed and will attempt tomorrow .
Order ID 1192152 [protected]
Return ID [protected]
Order Number [protected] of MYNTRA ready, ECOM EXPRESS executive Ph: [protected]
The ECOM EXPRESS called me with this number [protected]

I ordered one pair of heels of London Steps from Myntra on 18 dec 2021, when I received it the size was small for me so I placed exchange request for another size. The request was approved and the exchange was expected to be delivered by 30 Dec 2021. Today I got message that exchange is cancelled due to internal reasons. WTH. How can you cancel the exchange without any valid reason. And the product was allowed to be returned or exchanged within 30 days.
Why would someone order from you if you cancel exchange like this.
Please accept the exchange and deliver the correct size of heel.

I bought 3-tshirt & 1 tracks from Myntra and all had size issues, so I requested for 2 return and 2 exchange. Next day, a guy came to pick up & all 4 products were handed over to him.
But the message confirmation says only 2 return item received. When I called the delivery person & asked, he said he had sent alI 4 products to Myntra.
Now I am unable to receive my exchanged product because they are asking for the old product which is already given to Myntra. I have raised so many complaints with Myntra, they are simply denying that it is not received.
It is Myntra's fault that their delivery person is not provided with right information and we users are struggling because of this. We are loosing time and money.

I paid the money to Myntra for two products as per cash on delivery as it had the invoice of two products!! After the payment when I opened my parcel, there was only one product inside the other was missing!! I immediately raised an enquiry on their help centre!! They committed to solve my issue within three days!! It has been more than a week since they committed, no reply no revert is there from Myntra’s side!! Neither they are giving me any refund nor giving any written reply!! When i raise a call back request, they give a missed call for a second just to put the status of cancelled call in the record!! My hard earned money is looted by Myntra!!

I have not received my Libas kurta, but myntra is showing DELIVERED status since 21st dec. I have reached out their customer care centre via text and phone calls many
times since then but everything in vain. They are saying that they are looking into this matter but when the time comes for them to answer they are delaying it for more 48hrs. It has happened 3t imes now! Utter level of irresponsibility seen from such e commerce platform. I demand my product asap or initiate refund asap. They are showing the issue has been resolved without even solving. What the hell is happening. Disgusting customer care service and harassment.

I have ordered a max fashion t shirt but i have recieved roadster brand t shirt so i have requested for a exchange but the delivery man didnt accept the product as it is from different brand. so i have complaint in customer care they said to wait upto 22nd december but there is no reply. so again i requested for a exchange in 23 december but again the delivery man didnt accept the product as it is from different brand in 27th december. please help me to exchange my product. thankyou.

I have been trying to return one item I purchased about 20 days ago. They wont come to collect the item. They wont answer calls on their helpline. The last time I contacted them theh said they will escalate and get back to me by 25th but here i am still waiting for them to collect the item.

Ordered Here and Now Shirt from Myntra which was small in size for my 8 years old kid. My kid did not even try the shirt as we matched the size with his old shirt and realized it was small. The return was raised and the same happened on 7 Dec 2021. My return executive properly checked the items and tags and took the product in a good condition. Next day I received a message that my return is failed due to Quality check failure. I fail to understand that once the product has been checked by delivery guy and taken with him, how is the customer responsible for anything that has happened in the return transit process back to vendor.

I constantly followed up with Myntra customer care for the same after which they wrongly categorised my complain under " product received looks old and used'. They are closing my complain stating that the product received is new. My concern was never the quality of the product. The shirt was nice and in good condition and it was taken from me back in the same manner. The customer care representatives expected me to accept the reshipped item back, which I denied because all this marketing and selling gimmick just did not make any sense. Y should i accept a product when it was not even my fault on what happened during delivery.

The customer care never followed up with me. I tried explaining the whole situation everytime to atleast a dozen customer executives and one Senior executive Mr. Tarun, who was suppose to get back to me by 18th Dec. Height o[censored]nprofessional behavior and mismanagement got reflected, when they themselves had no idea on where exactly the product is. The same seems to be have been misplaced by them and they are putting the whole blame on customer and harassing me for it.

Now, i don't have the product and i don't even have my refund. Moreover, from almost a month, the company does not even concern to call the customer and try to understand the issue. This has been my most pathetic customer service experience. I urge someone to please help me resolve my concern or atleast guide me with suitable course of action.

Sir
This is Niranjan Singh. I make two times UPI payment for Myntra which is 376 +376 on 15th December. But Myntra app shows cod. I make 376Rs. cod at the time of delivery.i have camplent so many times with Myntra about my deducted money Which total is 752rs. But Myntra can't refunded my money till date.please sir help me.I also added screenshot of my deducted money.

Order ID: 1188150 [protected]

Product Name: Zivame
Pink Solid Strapless T-Shirt Bra - Underwired Lightly Padded
Size: 38B

Product Amount: Rs. 587

Delivery Date: 13th November 2021

There was no return pickup facility for this product. When I called the customer care they asked me to do the following -

1) To raise a self-ship return request on myntra to get a return id
2) Pack the item in a packet and inside the same packet to put a white paper where the order id and return id is written properly along with the product
3) Self Ship the product to this address 430, Pashupati bhattacharjee Road, PS-Behala, PO-Paschim putiary, Kolkata - 700041
Also they mentioned any courier partner except for DTDC will do. India post is also fine.

Raised the Return Request On: 14th November 2021

Return Id: [protected]

I sent the courier as was told by the customer care personnel on 16th November 2021, sent it via India post and it took me Rs. 30 to self-ship the same.

Courier Tracking ID 1: EW[protected]IN

After that i waited i received an update that the item delivery has been refused and the item was re-delivered to me.

When i received the item again i called the customer care executive they asked me to do the following -

1) Their Return Facility Address has changed now and now the address is
**East

Plot no.5&6, Arrjavv Industrial Park, Durgapur expressway, near coal India ltd, Dankunibil, West Bengal - 712310 (Packages sent through courier company “DTDC courier” are not accepted, please refrain from shipping your product through them)

and the remaining process remains the same as before
2) They mentioned they will refund me the courier charges for both the courier charges as that is the fault on their end via Myntra Credits and for the product to my original payment method which was Google Pay.

I again reshipped the product as was told by the customer care personnel on 23rd November 2021, sent it via India post and it took me Rs. 41 to self-ship the same.

Courier Tracking ID 2: EW[protected]IN

After that, I waited for my refund but nothing came.
I called customer care multiple times but nobody could give me a solution. I only faced harassment and stress regarding my refund.

My last conversion was with Shreyas the Case Manager from the Escalation Desk on 18th December 2021.
That day itself Shreyas also canceled my return request raised.

He wrote me that they have received the item and that they will refund the amount for my product within 22nd December 2021. Once i receive the refund for the product then they will refund both of my courier charges.

Till Date i haven't received my refund. (As of today it is 26th December 2021)

I want the following
Product Refund: Rs. 587
Courier Charges Refund: Rs. 30 + Rs. 41

Please help and I am sick of talking to customer care and everytime explaining the same to a new person again and again.

Order no[protected]-5278801
I have ordered this trouser on 21st November2021, I had processed the return request and next morning when courier boy came to me for pick the product then we had noticed price was not mentioned on the box or product. I informed them price tag was not mentioned at the time of delivery but due to poor fitting I wanted to return this product. Next day I had received the call that due to price tag issue...

Order no[protected]-5278801
I have ordered this jeans on 21st November2021, I had processed the return request and next morning when courier boy came to me for pick the product then we had noticed price was not mentioned on the box or product. I informed them price tag was not mentioned at the time of delivery but due to poor fitting I wanted to return this product. Next day I had received the call that due to price tag issue we are not able to refund the product, I had clearly informed them that was missing at the of delivery, but they are stucked on their statement and force me to go with particular product. I had clarify that price tag was missing because I have not received the same at time of delivery also. Today again they (customer service person) said we need the barcode sticker, which unfortunately didnt had, So customer service people told me there is nothing can be done on this and hung up on me..which was very rude..a pathetic service you provide..Didnt expect this from myntra..till today they are dening to refund process due to the price tag
I HAD BEEN LEGITIMATE CUSTOMER FOR LONG TIME AND FREQUENT SHOPPER TOO.. DO NOT SHOP FROM THIS WEBSITE..THEY CHEAT U ..THE PRODUCT WHICH I GOT WAS NOT EVEN WORTH 1000 rs...THINK MILLION TIMES BEFORE YOU SHOP

Order no[protected]-5278801
I have ordered this shirt on 21st November2021, I had processed the return request and next morning when courier boy came to me for pick the product then we had noticed price was not mentioned on the box or product. I informed them price tag was not mentioned at the time of delivery but due to poor fitting I wanted to return this product. Next day I had received the call that due to price tag issue...