Myntra.com Complaints & Reviews

Please refund the money in the details [protected], protect detail men maroon & navy blue colour blocked round neck T-shirt
A Mount=494 rs
Name: bhanu

I was supposed to receive a refund amount of rs. 1214 from myntra which was initiated on 10th December 2021 but it has not been credited to my account till now (31st December 2021). Myntra has provided me a reference number and I contacted my bank support team with the same number but they informed me that there is nothing with that given reference number. After that I have contacted myntra again and they are saying the same thing again and again. Myntra also asked me for my bank statement which I sent them and then they said it was not asked it was a wrong information given to you. This is highly unprofessional and disappointing. Now they are denying to resolve my issue.
Kindly help me in getting my refund money.

I have placed an order for a product (Safari trolley bag for Rs2249) on Myntra on 20th December 2021, it was expected to arrive on 4th Jan 2022, although it was a long time period but I ordered. The products was in the offer and I also applied a coupon. The order was placed successfully. On 27th December a message came that your order was cancelled, when I checked it states ' order was cancelled due to your request' even when I didn't cancelled...

With due respect i would like to state that I bought this jacket online from myntra for Rs 1389 size medium, the cost price of this product was 4399/- but a massive discount was given on it. This product was delivered to me on 24.12.2021, at 12:50 PM, I tried the product for me it was extra loose, so i packed it and generated a return request on the very same day that is on 24.12.2021, at 6:03 PM. The very next day pickup boy from myntra courier service called me up and said he cannot find the address so he did not came. On Sunday that is on 26.12.2021, he came opened the product checked it and took it. The courier guy always checks the product and then takes it. Now I received a message from myntra that my returned item has failed the quality check because the returned product was damaged, used or tags were missing. but the product that i returned had the tags on, it was not damaged, neither it was used because it was not possible for me to use the product and return it the very same day and that also when the product is extra loose to wear. This is a very cheap trick played by myntra because firstly the item was on a massive discount this clearly shows that there was already something wrong in the product quality and this is not the first time but many a times myntra has delivered used and dirty products of very poor quality but somehow in their case they don't see it .Also talking about using the product if i was using it then why would i return it on the same day, I would have kept the product with me for two atleast two three days and then generated the return request. When i tried to contact the customer care they very sweetly fooled me and said you receive the return product and then we will see what we can do about it. But the truth is the don't provide any help they simply extend the time period or linger on and close the matter. This is not the first time i have face this situation from myntra twice they have delivered me defective masks of puma and once declined my return request of a top for no reason. Now they have reshipped the jacket to me which is still with me with all the tags on it, not used and not damaged. This is a very cheap trick from myntra!

Myntra was supposed to deliver me 8 products in one packet, all products are prepaid.

But I have received only 3 products, and for all 8 products they have marked as delivered in their APP.

After delivery I checked the product and talk to the delivery boy that I have not received my all products 5 are missing, he told me that whatever he had with him he has delivered it.

Within delivery of 15 min I raised complaint to myntra about my undelivered 5 products.

Below are my incidents number for my complaint on Myntra
IN[protected]
IN[protected]
IN[protected]
IN[protected]
IN[protected]

For 8 days I was in conversation with myntra customer care about my undelivered product.
Myntra customer care is saying that they will not be able to help further as according to them they have delivered the product.
But I have not received the product and am not ready to accept what Myntra customer care is saying.
Either I need my product or my money back.

On 30 November 2021, Myntra Delivery agent brought opened package thus, had tampered with our product. When we refused to accept, he snatched the package, ran away yelling verbal abuses. This is regarding complaint no. IN[protected]. Case managers Sumaiya and Surya Prakash said on call that action (suspension etc.) will be taken against delivery agent due to his rude and illegal behaviour, however, in final written resolution of complaint, there's no action against delivery agent. Myntra blatantly ignores illegal practice and behavior against a CUSTOMER by an employee (delivery agent) of their company/business. If company is not interested in taking a strict action, then don't lie that they will.
After this, I called and raised multiple tickets over the course of 2 weeks but all were closed without reading and without any resolution.
This company employs criminals who sell opened, used products and try to loot from CUSTOMERs their hard earned money. This company is engaged in fraud and malpractice. Mine is one of the many cases where it's clear Myntra treats its customers horribly. No one should purchase from a company which has become the subject of infamy.

Update - Got a call from company (case manager Mohammed) who said he closed the case with no action.
Don't trust that all other resolved cases posted here have had any action.

I want my order on 1st Jan, 2022 because myntra give me this expected date. Then i m not available right not to receive my order. Delivery boy not listen my all concern just cut the call.

Hi Myntra Team,

My Name is Ashish and I have placed an order with Myntra for Arrow Shirt Blue and White Strip in Order ID # 1192250 [protected].

Here I have placed an Order for Arrow Shirt Blue and White Stripe and I have received the wrong shirt with yellow and white stripes.

I have placed a return for this order and the delivery person has informed me that this can not be returned and I need to reach customer support. I have reached customer support and received communication that I need to share images, price tags of the product.

Now I just checked that the price tag has not been attached with the shirt. Looks like Myntra intentionally sent me the wrong product removing the price tags, so that I can't return the product and I have to keep the wrong item only.

This product was for Rs1, 199/-. This amount is not that huge, I can bear the loss of this amount, but as a precautionary measure I have canceled all the other orders that I have placed with Myntra.

Going forward I'll not purchase anything from Myntra, also will never recommend anyone to purchase anything from Myntra.

Also I would suggest you to become professional and learn at least something from your competitor "FLIPKART"; in regards to the customer satisfaction.

--
Regards
Ashish Karanwal
[protected]

I had received a stained, dirty product which I out in for an exchange and now the delivery guy is saying that he won't accept the product cause it's dirty.

I ordered a sasafras dress order no[protected]-9655101
On 19 December 2021. I received the dress but i found my order a little defective with a red mark over it.
I order A lot from Myntra and found it one of the best online Shopping app .But this time I put the dress over return policy. When the delivery agent came he refused to take the order back.it is absolutely ridiculous since this never happened to me earlier
It is the responsibility of the company to provide best of product and maintain a trust among its costomer
I want Myntra to take some action since all the tags are intact and I haven't used the product when I found it already inappropriate.
All my bills and invoice are with me and I want MYNTRA TO INITIATE MY REQUEST SINCE I AM A FREQUENT COSTUMER OF MYNTRA AND I THINK IF NO ACTION IS TAKEN MYNTRA WILL LOSE ITS REPUTATION IN ASPECT TO THE TRUST OF CUSTOMER.

I have ordered 2 shoes via Gpay Payment mode on 8th December 2021 and cancelled 1 of them on the same day, i was asked to wait for refund for 7-10 days as it was digital payment mode so i waited and after that i called for the payment they asked again to wait till 28th December as it was already initiated so i waited till 28th Dec but than too i didn't received my payment and now there customer service number is also invalid. From where to get my refund back ???

Ordered WRONG jeans of gray color but they delivered blue. So, I put a return request for the same. But not accepting the return for the reference The order No.[protected]-1544003.

Attaching the invoice and picture of the product. Need my money back.

Order ID # 1190402 [protected]

I've put a return request for Levi's belt and it was picked up and then quality check failed after that it is reshipped to me

I haven't used the product and have all the brand tags intact and raised multiple queries which are marked as resolved without actually being resolved now my return period is also almost over
I've talked to their customer support and only one of them was loyal enough to tell me that the company guides the delivery agent not to pick up the product

Last words are my 1280/- Rs lost on Myntra
**Amazon and Flipkart are the best**

Myntra my return product is already picked up but it is showing return pick up failed and will attempt tomorrow .
Order ID 1192152 [protected]
Return ID [protected]
Order Number [protected] of MYNTRA ready, ECOM EXPRESS executive Ph: [protected]
The ECOM EXPRESS called me with this number [protected]

I ordered one pair of heels of London Steps from Myntra on 18 dec 2021, when I received it the size was small for me so I placed exchange request for another size. The request was approved and the exchange was expected to be delivered by 30 Dec 2021. Today I got message that exchange is cancelled due to internal reasons. WTH. How can you cancel the exchange without any valid reason. And the product was allowed to be returned or exchanged within 30 days.
Why would someone order from you if you cancel exchange like this.
Please accept the exchange and deliver the correct size of heel.

I bought 3-tshirt & 1 tracks from Myntra and all had size issues, so I requested for 2 return and 2 exchange. Next day, a guy came to pick up & all 4 products were handed over to him.
But the message confirmation says only 2 return item received. When I called the delivery person & asked, he said he had sent alI 4 products to Myntra.
Now I am unable to receive my exchanged product because they are asking for the old product which is already given to Myntra. I have raised so many complaints with Myntra, they are simply denying that it is not received.
It is Myntra's fault that their delivery person is not provided with right information and we users are struggling because of this. We are loosing time and money.

I paid the money to Myntra for two products as per cash on delivery as it had the invoice of two products!! After the payment when I opened my parcel, there was only one product inside the other was missing!! I immediately raised an enquiry on their help centre!! They committed to solve my issue within three days!! It has been more than a week since they committed, no reply no revert is there from Myntra’s side!! Neither they are giving me any refund nor giving any written reply!! When i raise a call back request, they give a missed call for a second just to put the status of cancelled call in the record!! My hard earned money is looted by Myntra!!

I have not received my Libas kurta, but myntra is showing DELIVERED status since 21st dec. I have reached out their customer care centre via text and phone calls many
times since then but everything in vain. They are saying that they are looking into this matter but when the time comes for them to answer they are delaying it for more 48hrs. It has happened 3t imes now! Utter level of irresponsibility seen from such e commerce platform. I demand my product asap or initiate refund asap. They are showing the issue has been resolved without even solving. What the hell is happening. Disgusting customer care service and harassment.

I have ordered a max fashion t shirt but i have recieved roadster brand t shirt so i have requested for a exchange but the delivery man didnt accept the product as it is from different brand. so i have complaint in customer care they said to wait upto 22nd december but there is no reply. so again i requested for a exchange in 23 december but again the delivery man didnt accept the product as it is from different brand in 27th december. please help me to exchange my product. thankyou.

I have been trying to return one item I purchased about 20 days ago. They wont come to collect the item. They wont answer calls on their helpline. The last time I contacted them theh said they will escalate and get back to me by 25th but here i am still waiting for them to collect the item.