Naaptol Online Shopping Complaints & Reviews

Hi,

Its regarding dissatisfaction of the product ( Branded Advanced LED Cinema Projector with Remote ) and seeking money back (Refund).
As discussed with Naaptol company representative through customer care .


I had booked a "Branded Advanced LED Cinema Projector with Remote" on 17-Apr-2013 from Naaptol online shopping ( Ref. Order # 6322004).

(The value of the product is 6999/-Rs. + Shipping charges 399/-Rs.)


The courier company delivered that product on 19-Apr-2013.


Having explained my requirement, the Naaptol customer care executive assure me that the projector quality is good and you will find it upto the mark on your requirements and 100% satisfaction.

As it is also mentioned in Naaptol own web page that " 100% Satisfaction and Guarantee ".

Then i booked and purchased the same product.

Within 15 Minutes I tried to start the projector 'ON' and I found that the projector is not working. After trying again & again the projector worked for few minutes only, but picture and sound clarity and quality was not good or unsatisfactory according to my requirement or as explained by customer care executive. Due to the connectivity of Projector with laptop the window & useful data of my laptop has corrupted and this is my big loss.


Due to wrong information from Naaptol company side about the features and quality of the product and due to the loss of my costly data, i am not satisfy with this product.

I don't want the replacement of product, because i can't bear again any loss of my costly Hardware ( Laptop/desktop/pan drive etc. ) and my important data too.


Now this projector is useless for me.


I had already complained through Naaptol customer care on the same day of delivery of product ( 19-Apr-2013 ) for full refund.

( The Complaint No. is 4436302.)

I had request for the same through e-mail to "[protected]@naaptol.com",

I had called him many times but he denied for Refund and told me "That within 48 hours our customer care representative will call you".

But i am still waiting for his response.

So please help me for full refund as soon as possible.




Thanks & Regards

Saurabh Gupta

Mob : [protected].

E-Mail : saurabh.gupte.[protected]@gmail.com

Dear Team,

I had ordered for Xolo Q800 mobile set on[protected] vide order no 6316092 at 1530 hours. I had come to my home at Patna and am posted in Silchar Assam. On home coming , I had placed the order (payment already done on[protected] and given address for delivery of Patna,only on the assurance that the product will be delivered in next 5-7 working days (as per Naaptol website at the time of booking).

On constant phone calls, the response is that the verification process is over only and product delivery will take another 12-14 days. In this context, I have to add that product has not been connected through courier yet. This is surprising since if this process is not done, the product delivery in stipulated time frame will not happen as I am slated to depart on[protected].

Mail written to [protected]@naaptol.com failed to evoke any response.very very trobulesome & non empathic attitude.

Please deliver the product by[protected] or else cancel the order and refund the paid money.

hello sir i am hyder ali a shaikh from Hubli Dist:Dharwad State: Karnataka and i order Zync Z909 Plus Tablet with Carry Pouch, Earphones, 2-Level Screen Protector and Big Flix Movie Subscription on 08/03/2013 and they are dispatch the product on 19/03/2013 but the problem is the product is came damage and i called to Naaptol.com and i said the problem and they will said me please courier that product to our ware house the address is naaptol service B-1205, new Ashok Nagar, opposite Metro Station, New Delhi 110096 at 21/03/2013 and the i send it though Blue Dart from account no 113260 and the courier no is [protected] that deliver at 23 March 2013 from that day i calling to naaptol and they are saying me we are trying to dispatching your product soon but still they are not dispatch and i paid all amount and i have sms prof of order no and address of ware house and courier slip and my order no is 6139804 on naaptol.com so please take action on that...........i wait many days i cant wait any days please resolver my problem and my complaint........ thank you....

ON 5TH APRIL I ORDERED (ORDER NO. 6261222) A SONY CYBER SHORT MODEL W730 WORTH RS 7099 . BUT WHEN I OPENED THE PARCEL AFTER PAYING THE AMOUNT I FOUND THAT TO ME SONY CYBER SHORT MODEL NO W710 WOTH RS 6099 WAS DELEVERED . WHEN I COMPLIAN TO COSTUMER CARE THEY HAVE SHIFTED THE BURDEN ON ME TO RETURN THE SAME AT MY RISK AND THEIR TERMS AND CONDITIONS. THE DOCUMENT WHICH WERE SENT DOESN'T HAVE THE SEAL OF NAAPTOL ALSO. NOW I HAVE NO FAITH IN THIS FRAUD COMPANY THIS COMPANY IS A REAL CHEATER RUN BY MR AGGRAWAL

Sir,
I ordered on line Naaptol Roti maker.They delivered damaged,broken pieces on 6th Aprl 2013.I infromed same time to the ustomer care ([protected]).They said will replace soon.
Sir I am everyday calling.But this company i came to know that a No.1 fraud company.
Sir pls contact this company get my money (Rs.1600) early as possible.
My order nr.6252206.
My tel. nr.[protected] Gurgoan.
Thanks with rgds
Babu das

On 5th of april I ordered one sony cyber short camara DSC-W730 costing Rs(7099) with naaptol online shoping, with order No.6261222 on cash on delivery basis . but to my surprise when i opened the box i found that sony cyber short DSc-W710 (seriel no5202774) costing (6099) was delivered that also with voucher with no naaptol stamp or authentic document. when italked to naaptol they are telling the product they have sent is sony 730 and nothing canbe done kindly help me

I have booked a rice cooker model no -bajaj platini PX 121 RC SS on 11th Feb 2013 and my order no is 5958660 (for price 2271.00 Rs). And got one damaged product after on 18th Feb 2013. I have sent it back for replacement on 19th Feb 2013. The complaint number for this is 4201606. Its been 2 month I am waiting for the product. After returning the product they told me it will take 7-10 working days to replace the product. Whenever I am calling customer service of Naaptol they are saying wait for 7 to 10 working days. But they are not replacing the product. I told them that if it is not possible then you can return my money whatever I have paid for it. That also not happening. Several time I have tried to talk with senior person but they are busy always. Manytime some customer care people told me that your product is on ready state but then after two three days when i called they saying it will take another 7 to 10 working day. Why they are saying these kind of lie thing to customer. I am helpless with these kind of service. I need a solution either they will return my money or send the product whatever I booked.

Product Code: 12137986 pepe black jeans straight fit is not original they shipped me the duplicate jeans at the cost of original this is cheap duplicate copy of originals naptol is making fool of innocent customer my order no. Is 6244728 through which I received this duplicate jeans through naptol. Naptol should edit their page which says naptol sells only 100% original products with this that naptol only sells 100% duplicate products. 100% unsatisfied customer my friend also ordered the same product and he also received the duplicate jeans. My and my friends product even don't match both the product of same product code from naptol even don't match. Now you could understand naptol is thug naptol is making fool of innocent customers all over India.

Myself kumar rohit, i ordered a watch cum mobile phone from Naaptol online shoping, when i was ordered the phone that company assured me if i am not satisfied with the product they will return my whole money back to me, by this commitment given to me from naaptol i ordered the product, when they deleivered the product to me they again assured me about money back in two or three days if i am not satisfied with the product,after receiving product i used the product one day and i totaly unsatisfied with that product. and when i complained about that issue with Naaptol company, they refused to return my money back they said that this is not in his policy to return money and they said that they never commit about money return. Naaptol cheated me they are selling his product by doing fraud. Please help me out of this and help me to recover my money from Naaptol.

my name , MAHESH. M. UDASI
i parches maxtouuch 2g sim calling 7inch tablet from naaptol online shopping to cod option tabtet is not working battery is not working touch is not working my order id 5887766 and complaint number 4331035







my mobile n [protected]

Hello,

I had ordered a product from Naaptol.com on 3rd March 2013 (Product ID : 6071362, Complaint ID : 4392582) and the payment was made through online Net Banking. However, the product is not yet delivered and NO BODY in Naaptol is taking care of this. After every follow-up they are promising us to call back, but they don't. This time I spoke with Megh Vijay (Supervisor of the Naaptol). He didn't update me about the status and again promised to call back.

Kindly look into the matter!!

Thanks & Regards,
Aakash Verma
Ph : [protected]
[protected]

Dear sir/madam,

I have placed a order coido 6015 car polisher in naaptol.com on mar 10, 2013 and my order number is 6111357. they dispatched my order through “first flight” couriers.


I received the product on my address. once i opened the product packing the product was different than the actual order which i have place. after giving information about the wrong delivery of product through mail and they have asked me to return the product to there delhi office.

So i have dispatch the product on their address of delhi first flight courier and they confirmed the we have received. and they have given the dispatched details below

And the number is awb-z87365404 dispatched date on 05-apr-2013.

The above details i have got from naaptol.com and they confirmed me that i will receive the my orders 3 to 4 days but till now i didn't receive my order almost one month gone. still i am waiting for my replacement product.

Also i have tried to track my order tracking details in first flight courier website but the tracking detail not available for the given consignment number

From last week's many times i mailed them but they didn't replay my mails i taking followup for product but they are just ignore the mails.

Could you please me how should i handle this kind fruad company and how will i get my placed order.

Kindly do the needful!!

Regards,
Muthu kumaran.

Hello Team,

Here I would like to lounge the complaint against napptol.com (e-commerce)

Date: 17.03.2013
I have ordered Sunflame Solitaire 3 Ltr Inner Lid-Belly Pressure Cooker with order no 6153045 for Rs. 760/- and they have charged me Rs 110/- for shipping charges.

Date: 20.03.2013
I received the product on my address. once i opened the product packing the product was different than the actual order which i have place. After giving information about the wrong delivery of product on there call center no [protected] (complaint no :4318541) they have asked me to return the product to there delhi office.

Date : 21.03.2013
I have dispatch the product on their address of Delhi with Blue Dart shipment no Date : [protected] and it delivered to them on 22 March 2013 Time of Delivery at 10:47 pm Recipient Dalveer Rawat

Date: 22.03.2013
I called on their call centre to update shipping details.

Form last many days I taking followup for product but they are just ignoring and giving false commitments.

Kindly show me the way. how can i deal with them

Dear Sir,
I am used to see the ads on Naaptol and HS18. Recently I was socked to see the advertisement of night gown on Naaptol. My school going children are also using the same site for useful things like books etc., but when they complaint me that it is not adviseable to open and view the Naaptol Site because of vulger scene of ladies for adv of Night Gown. It is not a advertisement only, it is definitely vulgar and Asleelta thru adv and spoiling our Indian Culture.
Hope, you can understand the matter and will take serious action to stop such advertisement in future in any site.

A Indian Citizen

With respect to the above subject, I would like to bring a few points for your kind notice in connection with my order no. 6206453 - All Season Portable Rechargeable Fan with Powerful LED Light ordered on 26.03.2013.

1. The product is received in a damaged condition on 05.04.2013 vide Department of Posts. The battery on the backside of the fan is broken and connection wires are cut.

2. The size of the fan is just 29 cms in length and 18 cms in breadth which is not specified in description at naaptol. If it is such a mini fan, you would have described on naaptol like that only. How could you display such a bigger image without mentioning its actual size and make people believe it’s a larger one?

3. On naaptol there is a mention of thermostat control and the user can use warm, cool or hot air depending upon the room temperature and all. There is no such option in the product. How can you display such things and cheat people of the features that is not present in the product?

4. The MRP (inclusive of all taxes) on the product is Rs. 1999/- . But on naaptol, it was mentioned as Rs. 2499/-. How could you price a product more than its MRP (Inclusive of all taxes). So also, in billing, I am charged Rs. 2664/- for the product and Rs. 134/- as MO charges. Why such variations? Anybody would doubt seeing such practices.

Hence, I called the Naaptol team that I am returning the product received in damaged condition which is not as per the specification and also due to various aforesaid facts. But they informed me that I will be informed what to do in 48 hours, but til now I have not reccieved any calls, I myself have to contact them. So also I did not got any valuable information. They informed me that they will send the address to which I have to return the product. But they have not informed the address til now. For my query that the product is too small and not specified, the one who picked my cal talked rashly that I have to gather information before purchase. Then why the hell should we go for online shopping seeing the specification mentioned/displayed.

Overall, I am totally very much dissatisfied with the product and I don’t want any replacement. I want my total money i.e. Cost of the product - Rs. 2499 + Shipping charges - Rs. 299 = Rs. 2798/- to be refunded.

I am surely a happy customer of naaptol previously and had purchased several items and had lot of good beliefs over its products and services and ordered the product in that belief. But this time my beliefs were thrown into dust after seeing the product received in damaged condition and actual size of the product without any features displayed at naaptol and never expected such a service from naaptol. My sincere advice is please avoid entry and sale of such companies products at naaptol which will harm your reputation and goodwill.

Hence I have to approach the online consumer Court Forum for lodging complaint for aforesaid facts and also lack of proper response from the company executives

I have order for Tommy Hilifiger Jeans ( ORDER No[protected], but they have delivered me on 25/3/2013 jeans of Mufti i.e. a different product and that to duplicate, I called customer care and illustrated the whole issue and asked for the refund on the same day(25/3/2013), the customer care representative told me to wrap the jeans that you have got, the go to BLUE DART office tell them the naaptol account number inorder to waive off the courier charges and send the jeans back to our address and also add a letter requesting for refund, I followed the whole procedure on the same day (25/3/2013) and send the jeans to that address sent to me via sms at my mobile. I then enquired from from BLUE DART about the delivery of product, they told me product was delivered on 28/3/2013. From that day (28/3/2013) till date I wasted hundreds of my money calling naaptol customer care and asking about my refund check, but their customer care represntative attitude towards me was not upto standard and also have not received my check till date. They have completely cheated me.
Kindly help me in getting the refund check.

have purchased a Naaptol product with order number not my memory and have received a faulty and used piece.
The product was 16gb spy pen drive camera which was used earlier as there were some old videos in it.
Also the product was not in good condition and had scratches on it.
When i contacted naaptol, they adviced me to send back the device and would replace the product however on the consumer complaints I am looking at other customers who have experienced a similar product and have not received any replaced goods.
I want to keep this piece with me and would show it as an evidence that this was a cheating case.

I have attached photo, you can check the image and the cd which has all scratches, also another image from the system screen shot of the pen drive having older video which was shot from this device.

The product was delieverd from seller

My order No: 6089066

I have ordered for Jaswad Art Cotton Salwar Suit (JD5501), Purple Colored dress on[protected]
Paid Cash: Rs.1549.00 through Credit Card

I received red Colored cheap quality material on[protected]
I asked for refund & sent back the product on[protected]
Spoke to naaptol customer care and got information that vendor received product on[protected]
From that onwards your customer care executive keep on asking me to wait for 2 more days & 3 days....
Till now i didn't get any information.


please refund my money back.

Basically I bought a Kenstar Induction Cooktop from worst online store in India named Naptol. I ordered it on 3rd of Feb 2013 and on 12th Feb i got the product but it was damaged. As per the customer care executive I sent this product for replacement on 16th of feb if I remember and its been nearly two months that i didnt got the product replaced.When I call the customer care they gave me foul reasons and say that product will be shipped soon but in reality it adds up to further delay. I don't know why they are so rude and lazy in helping out customers.
My Suggestion: Never Buy a from Naptol !!!
they are con!!!!

I have purchased one item from Naaptol web site on 24-Feb-2013, the order number is 6033871, I have not received the item till date. When I contact customer care they are saying the default answer it will be delivered in 48 hours, I have contacted several times, and sent mails to customer care, I am not getting any reply. Its almost one month over. Now I understood its fraud site.