Nov 12, 2013
Updated by R.Thirulogachandar [protected] Forwarded message[protected]
From: Thiruloga Chandar <[protected]@gmail.com>
Date: Tue, Oct 29, 2013 at 6:17 PM
Subject: Re: Order Number. 7300244.
To: support <[protected]@naaptol.com>
Dear Mr. Gaurav,
As per your suggestion I have contacted the number shown in the above link.
The person communicated me replied that"They were not doing services & they relieved before six months itself".
Hereafter, I am not in the position to use this Factory defected tablet.
Let me know the exact procedure to get refund.
Need immediate reply from your side.
PLEASE MAKE A NOTE. I DON'T WANT THE PRODUCT.
NEED MY MONEY BACK.
Regards
Thirulogachandar
On Mon, Oct 28, 2013 at 7:44 PM, support <[protected]@naaptol.com> wrote:
Dear Mr. Chandar,
Kindly click the below link to find the service center in chennai
http://www.grotal.com/Chennai/Byond-Mobile-Phone-Service-Center-C47
Thanks & Regards...
Gaurav.D.
CRM.
From: Thiruloga Chandar [mailto:[protected]@gmail.com]
Sent: 28 October, 2013 2:34 PM
To: support
Subject: Re: Order Number.7300244.
Dear Sir
I am asking with byond service centre now
SRINIVASA ENTERPRISES,
81/A, PILLAIYAR KOIL STREET,
ASHOKN NAGAR, CHENNAI - 600083,
TAMILNADU
Cell No. [protected]
He is telling DOA certificate only as per service centre condition below 7 Days only,
but now as my situation is exceed 7 days
Please Please Kindly refund my money
Thanks
R.Thirulogachandar
[protected]
On Mon, Oct 28, 2013 at 1:08 PM, support <[protected]@naaptol.com> wrote:
Dear Mr. Chandar,
Thank you for writing to Naaptol,
We regret for the inconvenience caused to you. Please accept our apologies over this incident.
Please note that the product booked by you is a Branded piece and falls under standard manufacturing warranty.
Hence we recommend that you get in touch with the brand service centre directly for quick assistance and hassle-free services.
Further to your mail, request you to obtain a DOA certificate from the service centre so that we can issue a replacement against the same.
Please intimate us once you obtain a DOA certificate so that we can guide you further.
Be rest assured of a complete and satisfactory resolution from our end.
Thanks & Regards..
Gaurav.D.
CRM.
From: Thiruloga Chandar [mailto:[protected]@gmail.com]
Sent: 26 October, 2013 5:14 PM
To: support
Subject: Order Number.7300244 Complient No.[protected].10.2013
Dear Madam
My Complaint No.5235030 Dated 23.10.2013
I am first time booked tablet by online (naaptol)
Tablet by online booked on 05.10.2013
My Order No.7300244 Dated 05.10.2013
Product Name : Byond Mi-book Mi8 3G Calling Tablet (White)
But feel more Dreams
I Have Received on 14.10.2013 that product from First flight Courier for AWB No:LF0854016
I have opened that tablet packing box but that tablet carton box Byond tablet company seal
Already opened
And then taken that tablet as per instruction, I put it charge 8 hours
And then on that tablet its cannot opened
Only showing locking symbol and also not working touch screen
I compliant to by the way e-mail on 15.10.2013 to naaptol ([protected]@naaptol.com)
But I received by mail to instructed and given supported byond service center
I had visit on 25.10.2013
I asked why, he said at the Service Center in Chennai Srinivasa Entreprises
That person says this defective product
So, take back that tablet
Kindly refund my money soon
On Sat, Oct 26, 2013 at 4:43 PM, support <[protected]@naaptol.com> wrote:
Dear Mr. Chander,
Thank you for writing to Naaptoxl.
We apologize for the inconvenience.
We regret to inform you the order was received by you is not working properly.
We request you to kindly visit your nearest service center for the same.
Thanks & Regards,
Kavita M
CRM.
From: Thiruloga Chandar [mailto:[protected]@gmail.com]
Sent: Saturday, October 26, 2013 9:36 AM
To: [protected]@naaptol.com
Subject: Fwd: Kindly Return back tablet procedure Order Number.7300244 Complient No.[protected].10.2013
[protected] Forwarded message[protected]
From: Thiruloga Chandar <[protected]@gmail.com>
Date: Tue, Oct 15, 2013 at 1:30 PM
Subject: Kindly Return back tablet procedure Order Number.7300244
To: [protected]@naaptol.com
Dear Sir
Yesterday (14.10.2013) received and paid cash - but tablet still(15.10.2013) 1.13pm now not working
First I have put a Charge about 8 hours after only, I have on that tablet, it’s shown locking mark symbol,
What that procedure is for returns back that tablet and also refund my money also
Order Number. 7300244
Placed on Date:5-Oct-13
User Email ID:[protected]@gmail.com
Order Status:Order Shipped
Shipping Address:
THIRULOGACHANDAR RAJAVELU
NEW NO 15 OLD NO 6 B PALAYA THERADI STREET, WALAJAH TALUK VELLORE DISTRICT TAMIL NADU SHOLINGUR TAMIL NADU 631102
VELLORE - 631102 (TAMIL NADU)
Mob :[protected]
Product Information:
Product Name:Byond Mi-book Mi8 3G Calling Tablet (White)
Quantity:1
Shippied on:Wed, Oct 9, '13
Courier Name:First Flight AWB No. : LF0854016
Courier Track URL:Payment Information:
Payment Mode:
Cash on Delivery (COD)
Total Product Price: Rs.7899.00
Gift Voucher Redemption:
Shipping Charges:Rs.49.00
Loyalty Rewards Type:Naaptol
Rewards Redemption Discount:Rs.25.00
COD Charges:
Total Payble Amount:7923
Thanks & Regards
Thirulogachandar. R
[protected]@gmail.com
[protected] - [protected]
