Naaptol Online Shopping Complaints & Reviews

Naaptol, I placed an order for a leather jacket as per Times of India information. The jacket was delivered to me on 29th of October. The order number was 7440330. Before placing the order I had called customer service that whether the product was of pure leather. The associate informed me that it was GENUINE 100% PURE leather. When the wrong product was delivered to me I enquired again about the material and was informed that the jacket that I will be receiving as replacement will be of synthetic leather. I was agitated and asked the associate why the wrong information was passed on to me while placing the order. Henceforth the customer associate filed a complaint regarding my concern as I insisted on cancelling the order. The complaint number was 5253142 and I was told that I will receive a call from the concerned department within 48hours. I received a call on 30th evening and spoke to an unprofessional executive who agreed t whatever I said and hung up the call on me. When I asked whether it was original leather he stated that it wasn’t at first and later said yes. He was not listening to my concern and was narrating his speech as per norms. I have a few concerns. 1) Why was I told that it was GENUINE 100% PURE leather while placing the order? 2) The customer associate on escalation call was so unprofessional. Do Naaptol have such business etiquettes while dealing with their customers? I will drag the matter forward and I will not accept any product on replacement. You can send it across but I will have it returned from my doorsteps. I am also going to pursue the matter in consumer forum if I do not get a satisfactory answer. Anil Yadav, Mobile number# [protected] Order Number#7440330

Sir, I am appalled and disgusted by the level of customer services that Naaptol.com has to offer. Never in my life have I come across such a bad service. I actually can't even put into words how awful it is. I paid for the HTC One mini (Silver) through my debit card i.e Rs 25, 849 on 05, October 2013 and still did not receive the phone. My Order ID is 7299589. Payment was done on BILL DESK i.e through Debit Card I was told that the Product dispatching issue will be thoroughly checked on PRIORITY BASIS. FORGET PRIORITY, THE PRODUCT WAS NEVER TAKEN INTO CONSIDERATION. I think I have called Naaptol Customer Care 80 times and I am not exaggerating. I have literally called them many times. Earlier, Naaptol customer care personnel told me that there were some Dispatching Issues. Every time I used to call them, they used to give the same EXCUSE. I am astonished. I trusted NAAPTOL. I wanted to gift this phone to my Friend. My prestige got deteriorated. I cannot take this any more. After almost one month they tell me “Sir, We cannot give you the product because Naaptol.com made an AMOUNT ERROR to Rs 25999”. After a month they gave this reason and refunded the amount without even contacting me. I cannot understand. I have been mentally harassed by the customer care personnels of naaptol.com When I told the senior personnel that I will file a case on Consumer Court because they did not give me the product after receiving the amount, harassed me, lied to a CUSTOMER and Hampered my Prestige, they replied “Aapko jo karna hai karo”(Do whatever you want). I am astonished the way they talk to a CUSTOMER . I need this product anyhow with the Compensation. I am tired of all this. It is too irritating. I feel like they spat on my face. I have been waiting weeks for a call back from a supervisor and nobody has the common decency to make the call. Through no fault of my own What a joke, I will be finding out where I stand legally. YOUR ASSURITIES STAND NOWHERE AND THIS TIME THEY AGAIN LEFT ME DISSAPOINTED AND DISGUSTED by the EXTREMELY PATHETIC service which they have provided me. EVEN PATIENCE HAS CERTAIN LIMITS. Every time i have waited for 28 days and this is what i end up with. I have already passed on my disgust to everyone I know, just in case they would even think of buying from Naaptol.com. Yours truly, Sandeep Bothra [protected]

I had ordered Mini pc from your website the order details are as under. I have complained about this product not working since delivered that it is not working. On calling numerous times and wasting money on telephone calls. I was promised that the courier would collect the piece back and send me a new piece. Neither has anyone from any courier arrived nor has anyone from Naaptol contacted me. I find Indian companies like yours absolute cheats. If you have any honesty left you will refund my money and take the non-working piece back. « Back To Order List Order Number. 7273332 Placed on Date: 01 Oct 2013 User Email ID: [protected]@yahoo.com Order Status: Order Delivered Shipping Address: Viral Ponda B-703 Build No -22 Shiv Shakti CHS Shastri Nagar Goregaon west Mumbai 400104 Near BMC ground MUMBAI - 400104 (MAHARASHTRA) Mob :[protected] Product Information: Product Name: TV to Smart Internet TV converter with HDMI, USB, Full HD 1080p support, Wi-Fi, Android 4 OS + Free mini Keyboard Quantity: 1 Shippied on: Thu, Oct 3, '13 Courier Name: ARAMEX NPD AWB No. : [protected] Courier Track URL: - Payment Information: Payment Mode: Bill Desk Total Product Price: Rs.4199.00 Gift Voucher Redemption: - Shipping Charges: Rs.199.00 Loyalty Rewards Type: - Rewards Redemption Discount: - COD Charges: - Total Payble Amount: 4398.0 Viral Ponda.

Hello Team,

I have received wrong product for 7301788. I have raised ticket for exchange of product, Naaptol provided me blue dart account no-113260. I have raised multiple time pick tt, however no body coming my place to pick product they only give false commitment of pick-up in 24 hrs. For ref blue dart pick tt: 16306 & 23924 and few tt id i have not noted.

Now could you please provide me the reason why it's happening. Is it [censored]ing service normal from naaptol or bluedart. You guys only waiting return deadline to finish so you need to exchange the product.

It's fraud that’s naaptol doing with collaboration of bluedart.

guys i would suggest do not visit on naaptol site even by mistake...

Regards,
Vinay kumar

Hi Team,



Hope you must be keeping well today and many thanks for setting up an online platform for shopping.



Unfortunately I have seriously unpleasant experience shopping with Naaptol.

I went through this product while browsing on your website

Transcend JetFlash 760 TS16GJF760 16GB USB 3.0 Pen Drive
But your transaction page with bundled offers is very misleading which resulted in placing wrong order.

I would not recommend Naaptol to anyone.



Order Details

Product: Transcend TS16GJF500 JetFlash 500 16GB Pen Drive (Green)
Quantity: 1
Order Amount: 702.00
Shipping Detail: Vivek Sharma
Current Status: Order Shipped
State Date: [protected]:32:08.0
Feedback:

I received the product on 17th Oct 2013 and to my surprise its 8 GB instead of 16 GB.

Also i was looking to buy similar looking USB 3.0 however i received USB 2.0.



Naaptol is setting up very wrong expectation and standard to the online shopping Industry.

Appreciate if you can please help me get refund or exchange the product with Sandisk Cruzer Extrmer or Ultra 16 GB.



Order No. 7362227



Thanks and Regards

Vivek Sharma

Mb. No. [protected]



Complaint No. 5191936

Order No. 7362227

This is the worst product i have ever received from any orders placed online. By i mean, i would never use it. I ordered the below
Order number 6903474
Sukkhi 57 pcs dinner set (Silver) - mar004
06 aug 2013 1499.00 order delivered
Picture shows sukkhi dinner set and looks great. But when i actually received it, it was not sukkhi. It was some crappy roadside brand for which i pais rs 1499. What a waste of money. As bad as the product was the stupid customer service. No replacement. No cash back. No service & hell loads of hangups.
I called them rigorously for 3 days but got no help. I was away for a while & have just come back to india. So how can i forget my experience with naaptol.
I will now ensure that these guys have a bad reputation on every social network website that i know of starting with facebook. I have an access to thousands & thousands of people on facebook & i intend to few the traumatic experience on facebook warning people not to even visit the website. If required will go to a consumer court because my hard earned money is not a joke. Naaptol sucks. So do their products. This was my first experience with napptol and my last and will make sure it's the last experience for many many others too.
I am a very very agitated and a dissatisfied customer who got nothing but hangups from their customer service people. It was not even the product that i ordered.

I had bought a sony ericsson mobile phone from naaptol.com (Xperia M). As soon i got the product (after a delayed delivery, order no 7146421, ordered on 14th sep 13 and received on 29th sep 2013) i opened it and found that it has a micro sim slot rather than general sim card slot. I called the naaptol customer care regarding my concern that it has a micro sim slot and it was not mentioned anywhere in the product description. Even after many followup they did not respond properly; when i marked a mail CCing NCH they reverted me with a solution that I have to cut the simcard to fit into the slot. I dont want to cut the sim to fit into the slot, neither I am going to buy another simcard to use the mobile phone, I want to return the product. Please help me getting my money back. please contact me at [protected]@gmail.com [protected] for the chain mail i had followed up several times with the naaptol team.

sir... My name Bhagwat Mrskole Naaptol Maine Savings Schemes eye Odafone Order smart computer company Naaptol on 09/12/2013 was against a smart computer. not work 8 of my book is shipped. My Oder No is 7131893. I found that I Naaptol Cho 09/26/2013. rs-4098 also gave money and took the parcel to parcel open saw the book he was 8. What jiski the phone and complaint .complaint Naaptol considered to have no 5089031. I did not get my product to which Sir abhi Offers from discipline to discipline me for my product or my money back, thanks be transported thanks My address Name - Bhagavad marskole Village-jaitapur betul Mlpl 460 004... date 09/10/2013

Sir, With due respect I want to inform you that I purchase a product named "D&Y Set of 8 Double Bed Sheets with 16 Pillows", (Order No.- 7251039) has half of its piece too small as written in the product details i.e. 220x240 cms. The shipped product's details are as follows :- 1) L X B= 220x200 cms 2) L X B= 220x240 cms 3) L X B= 220x240 cms 4) L X B= 220x200 cms 5) L X B= 220x200 cms 6) L X B= 220x240 cms 7) L X B= 220x240 cms 8) L X B= 220x200 cms So, I kindly request u to provide me justice in this case as the company is not returning the product after my complaint also. Thanking You Vipul Sinha

I ordered for nonstick cook ware set at Naaptol .com on basis of an advertisement, where product shown was described as induction based nonstick cookware (5 piece set + 1) on 21/09/2013 and on 23/90/2013 I made payment of Rs.1590 at the time of delivery.When I opened the carton and found that the product (Milton Nova) sent was not nonstick but ordinary hard coat enamel ware, and it was no where mentioned on the carton as nonstick but hard coat enamel ware and to my surprise, the MRP shown on the box was just Rs.899.00, no invoice was sent.This is a clear case of cheating .I immediately called at the customer support no. and informed of this, they told me to email the images of the product received.I sent image it one week back, but there is no response from them, Despite of several phone calls and emails, they did not bother to call back.I want to return the product and refund of my money.It is cheating and extorting money from customer. From: jaya verma <[protected]@yahoo.com> To: "[protected]@naaptol.com" <[protected]@naaptol.com> Cc: "backoffice.[protected]@naaptol.com" <backoffice.[protected]@naaptol.com> Sent: Thursday, 26 September 2013 7:29 PM Subject: order no-7191734 Dear Naaptol team, I have already sent images of the item I received. Since then2 days have past but you have not taken any action. I am again sending you the photographs of the item I received on 23 th September, 2013 and paid Rs.1590 for the same but MRP mentioned on the carton is just Rs.899.00 only.I am not satisfied with this deal.Kindly resolve this problem at earliest. Regards, Jaya Verma

Dear As we had ordered a aluminium secure wallet which we received.Before dealing your sales employee had informed us that we will receive a gift voucher of 250rs and we can use this for the next buy.The order number was 7189652. Since we want to use that voucher for next buy.We thought to buy a digital wrist watch.But your other employee informed us that this voucher is not valid for this buy, its only valid for 900rs and above buy.As the previous employee had not informed us about this.We will never trust your people anymore and will not buy any product in future. Mohidin Shiakh

I bought an electric paint sprayer from Naaptol.com, apparently a product branded VOX, which seems to be a knock-off of Paint-zoom. To my agony, on usage I realized that, the product leaks paint through it spray handle, at a rate of 10-20% in volume, there by messing up completely the whole paint project. The complaint was logged in detailed to Naaptol and they promptly directed to ship it back for repair/replacement. After nearly 6 weeks wait, I received the shipment back from naaptol, which to my dismay was the same piece damaged further. Apparently they punched a whole in the paint drum about 2cm wide, that it could not hold the paint anymore. The complaint was followed up by another request to ship it for repair/replacement, and a further 7 weeks later the shipment was received, with the defective paint drum replaced, but the original paint leakage from the paint gun still in place, BUT a a higher rate. I am now out of hope that Naaptol genuinely intends to fix this issue,as even after two iterations they seem to ship the item in defective stage

Dear sir,

I am called item for car washer, but your company sent item air compressor kit, so already have purchased,
but this item have received with payment in our postal . then open the parcel after i know item disorder. so it kindly request the exchange the item for have only car water washer, and i make balance payment.

thanks

Order no 7116680 (complain no 5064497 dated 21.9.13) I placed an order for Folding cupboard along with a shoe rack on 9th Sept 2013. It finally reached me on 18th Sept 2013 . I am a working person so I got time to open & check it only on 21 st Sept ie.. Sat-yesterday & specifically instructed that it should reach me either on Sat/Sun when I am at home. Inspite of that it reached me on 18th ie.. Thursday. My family person took the delivery on my behalf. It was neatly packed. However on opening I noticed that : 1) One main rod of the cupboard is missing 2) All the 8 rods of the shoe rack is missing 3) The shoe rack plastic is in a bad condition as if someone has already used it. I made a complaint yesterday & they told me to send it back to Delhi at my own cost thru their DHL courier. But gave me no assurance that they will send a replacement. I was ready to do that also & also started enquiring with the Professional courier company about the cost. Since today its Sunday. I thought I will call up the customer care & reconfirm about my complaint number. When I called again today about the complaint the lady is telling me that since u opened it after 24 hrs, u are NOT eligible for a Replacement also. That means I shud spend my money again in courier & not get any replacement nor any REFUND. This BLOODY company is a TOTAL FRAUD. It is about time we all come together & file a compliant against this Company in the CONSUMER COURT .

Dear Sir, I have purchased a VOX make Wireless Transmitter through order no 7026022 dated 24.08.2013, which I have received on 28.08.2013. After receipt of the mobile this I had encountered following problems • The receiver is fully broken and unsable. • Audio sockets in the receiver are not visible except two big holes. I made a complaint for this and the officials of Naaptol advised me to forward the photographs of the damaged article and immdly I have forwarded the photographs and they advised me to returnr the article. And as instructed by the officials of the Naaptol I send VOX make wireless transmitter along with all accessories and original invoice to vender Alpha Radios on 29.08.2013 and they are in receipt of the article on 02.09.2013. Upon my enquiry on 04.09.2013 I was informed that the article will be replaced within a week. But so far I ddint received any response from them. I have made a number of complaints via my mobile and e-mails. Even for a long time I have not received any feed back from Naaptol in spite of lots of follow ups. Whenever I use to call Naaptol call centre, I have to tell all the grievances/ story, although I use to provide them my complaint no/order number. This has doubled my phone bill. I have contacted Alpha Radios but they advised me contact Naaptol only and they are helpless in this regard. Sir! I request you to kindly arrange for a replacement or refund of my amount i.e., Rs.2000/- with interest from 29.08.2013. Regards R.Venkateswara Rao 45-57-11/1 Surya residency, Narismha Nagar Visakhapatnam-530024 [protected],[protected]

Dear Team, this is with reference to my product No. 6934599 ordered on 11 Aug 2013. shipping date was on 17 Aug 2013 but no response yet from naaptol. tried reaching many times no proper response and dont have a business eticates dont know how to handle customer inspite of delay from their side asked me to check with dtdc and there is no proper comunication. DTDC COURIER NO Z03085806 WORST services from courier services also

I had purchased 1 gram gold coated jewellery set @ 2298 rupees from Naaptol site-Order No. 6996312 and received the product in 3 days. Surprised to see damaged and mismatching product in the packet so registered a complaint immediately and got confirmation for replacement. now the courier guy is again asking for payment of 2298 again to receive the replacement. much information as possible...

Hi, On 22th August 2013, i purchased a NOKIA BLUETOOTH STEREO HEADSET BH-214 from NAAPTOL, before making a purchase i made a call on NAAPTOL for the enquiry of the product, i was told the product is original and feel free to purchase the product, On 28th Aug 2013, I received the product and when i opened it,I found the product to be DUPLICATE, I was so Angry with Naaptol, i immediately made a call to them and told them that the product which i have received is a REPLICA/DUPLICATE and asked them for the refund, as it was a case of fraud. But still my complaint is not been looked upon, today is 10 Sept 2013 and they are still asking me to mail the snap shots of the product which i had already did on 29th Aug 2013, They are just fooling around, and asking me to call and mail again and again. Just a FRAUD COMPANY can do this, even earlier this year they cancelled my order from their side and didnt even informed me, after 5 days i discovered that my order is cancelled, after that they initiated a request for refund, else the product as well as they would have taken my money with them. This NAAPTOL is just a fraud company, don't buy from this company, they will be very supportive when you would like to buy a product, but once you bought the product, then they will forget you as they have the money with them, then they will ask you to call again and again, mail the pictures again and again, I request you guys not to make any purchase from NAAPTOL, be willing to pay Rs 100 more and buy from FLIPKART rather then purchasing from NAAPTOL, My Order No: 7005013 Name: VINAY RAMANI

Dear Sir, Myself Amrik Maiti from haldia,westbengal write this complaint against NAAPTOL after one yr fight over telephonic call. On 3rd aug 2012 , I became a "NAAPTOL SALES PARTNER" by given Rs 30000/-.Details given below… A/C NO-NAAP0047305, BANK NAME-CITY BANK, BRACH LOCATION-FORT, MUMBAI,IFSC CODE-CITI0100000, BENEFICIARY NAME- NAAPTOL ONLINE SHOPPING PVT. LTD On 09 th AUG 2012 I became a registered partner with NAAPTOL (REGD.ID-2786). But Sorry to say, from that day all products (receive from courier- First Flight) either damaged or mismatched (from customer). One another interesting thing that same product (also same order no.) sent me by courier and also sent the customer via post office. This was the first cheat with me. After huge harassment I called the customer care, but nobody responded me, only told me the service godown address (for sending damaged product) i.e Service ware house, khasra no.386, Gali no.2, A Block, Mahipalpur Ext, NewDelhi-110037, But changing products were also damaged. Thereafter, I was mail (naaptol.[protected]@gmail.com and [protected]@spicebpo.in) but address was wrong or something else. Because nobody responded my mail. How I harassed from naaptol please see the below data: Product code Fault 4729910 damaged & mismatch against order 4775766 damaged (via courier and via postoffice) 4796405 via courier and via postoffice 4796381 via courier and via postoffice 4796701 mismatched ( via courier and via postoffice) 4819015 damaged ( via courier and via postoffice) 4839274 via courier (customer will not gave the order) 4652736 MRP PROBLEM 4723122 Damaged 5379500 mismatched ( via courier and via postoffice) 5379324 mismatched ( via courier and via postoffice) So, after a long fight over telephone, nobody (bottom to top level) can solute my problem. The few name of BPO’s are RAKESSH, PRITI,MANOJ CHOWHAN AND MANY OTHER NAMES, all of them were told "I AM THE SALES MANAGER,PLEASE TELL ME THE PROBLEM" after telling the problem another one BPO except from given names told me "I DONT KNOW ABOUT THAT PLEASE TELL ME AGAIN ABOUT YOUR PROBLEM" From NOV 2012 to till now I was waiting and waiting but no response. I have also a small business from 1998 to till now. But that business was also hampered because of that case (means THE CHEATER, FRAUD COMPANY NAMED- NAAPTOL) Now I want my money back and also I am ready to send the total product. This company totally cheated with me and my business and my future. Lastly MANOJ CHOWHAN told me that "I WAS SOLVED YOUR PROBLEM, PLEASE BELIEVE ME''. But He was a very much fraud with me. Please provide as much information as possible... A MAITI PH NO. [protected] REGD NO.2786

Order Number. 6988732 Placed on Date: 20 Aug 2013 User Email ID: [protected]@gmail.com Order Status: Payment Not Received Amount of Rs. 7498 is blocked from my credit card. I paid Rs.450 through payback points. I called naaptol customer care many times. that is not a toll free number. I told them to cancel the order and release my money back to my credit card. and refund my payback points. Customer care executive told me that payback points will be refunded after 14 days. 14 days has been over. but still niether order is cancelled nor my money is refunded nor my payback points are refunded. It is Naaptol's responsibility to release my payment back to my credit card. Naaptol did not send any mail to my credit card provider so that It can unblock my money. Product Information: Product Name: Panasonic KX MB1900 Mono Laser Multi Function printer Quantity: 1 Shippied on: - Courier Name: Blue Dart Surface All India - Courier Track URL: - Payment Information: Payment Mode: ICICI 3 Months EMI Total Product Price: Rs.7899.00 Gift Voucher Redemption: Rs.150.0 Shipping Charges: Rs.199.00 Loyalty Rewards Type: PayBack Rewards Redemption Discount: Rs.450.00 COD Charges: - Total Payble Amount: 7498.0