Naaptol Online Shopping Complaints & Reviews

On 16.02.2013, Saturday, I was received the Material with defective condition. Display not coming in the screen. Already I was raised the complaint thru over phone and mail. (Complaint No: 4190001).

Product : Mitashi TFD-7608.V04 7 inch Portable Player with TV Tuner
Oredr No : 5943822
Order Date : 08 Feb 2013
Delivered on : 16 Feb 2013
Returned on : 18 Feb 2013
Complaint No: 4190009

Note: Complaint Letter Attached for your ref.

pls help us to get the material on right time.

Dear sir,
I am senthil kumar I was purchased BSNL penta 802c 2G calling tablet through online purchasing from Naaptol.com the order No:5792115. booked on 15.01.2013 this product deliverd on:18.01.2013 which the delivered product Sim slot problem then I complained through phone and mail also in costomer care they said we will get back and replaced the same product then I send through courier (Blue Dart ) on 22.01.2013 still date I am not receiving product or cash also.pl do favoured

Dear senthilkumar,
Thank you for placing your order
with us.
Your order has been successfully placed and you will be receiving your merchandise shortly!!!
Excited? We definitely are.
Moving on here are the details of your order:
Order ID Product Name Quantity Total Cash Cash Voucher Redeemable Amount Final Amount Status
5792115 BSNL Penta T-Pad WS802C 2G Calling 1 8054.00 0 8054.00 Confirmed
NOTE: Keep your order number handy for any future communication with us regarding this order. In case you have ordered for more than one products, the delivery might happen separately for each product.
Happy Shopping!!
The Naaptol Team

Dear senthilkumar,
Thank you for shopping with us!
Your order with
Order ID : 5792115
Product : BSNL Penta T-Pad WS802C 2G Calling
has been successfully shipped at your shipping address. You shall receive your merchandise shortly
Here are the details of your order
Order Date :[protected]
Shipment details : ARAMEX NPD with AWB No : [protected]
Amount : 8054.00
As always, it was a pleasure serving you and we hope you jump to the shopping arena right away for more! Yes?

NOTE:: In case you have place order with Cash on Delivery (COD) payment option please be ready with required amount in cash to be paid on delivery.

Happy Shopping!!

The Naaptol Team

Above mentioned the which I received mails
Thanks & Regards

P.senthil kumar
[protected]

I have purchased Zync calling 2g tablet which i received with broken screen.After a lot of trouble i received the same product with new screen,despite being promised that i will receive a new product.Now the same product is useless as it doesn't detect SIM card.I don't know Wat to do with the product.

I ordered a "Callmate tablet case for Samsung Galaxy Tab 2" from Naaptol vide order no. 5971143 only after confirming from co. representative that it shall be fit for Aakash Ubislate tablet 7C+. I relied on information provided by the representative & ordered the product. On receipt of the same it came to notice that my aakash tablet is not fitting into it. I sent repeated reminders to the co. for providing me with alternate product & give me the address on which shall i send this at my cost, but every time i am getting rubbish replies from them. This was my first transaction with Naaptol & it's really unfortunate for me to realize that co. representative are trained to give false representations just to get the order.

Can i get some help on the same..

Hi

I have ordered Multipurpose Tool Kit in Naaptol.
Order Date :[protected]
Order ID : 5701400
Product : 102 Pcs. Multipurpose Tool Kit with Powerful Drill Machine + Free Professional 31 Pcs. Screwdriver Set

But the items which were in the package are very low quality and few are of no use and damaged.
I am not at all satisfied with the product.

When I actually try to use them I found that product is very low quality and of no use.

I wrote to Naaptol customer care regarding my concern.
Received replay as below.
[protected][protected][protected][protected][protected]
Dear Mr.Kumar.
Thank you for writing to Naaptol.
We apologize for the inconvenience.
We regret to inform you the order was received by you on 03-January and now its been more than 24-48 hours (beyond warranty period of launching the complain).
We do understand you anguish however, we being third party and not vendors are unable to resolve the issue.

Kindly bear with us.
Thanks and Regards,
Deepika S.
CRM.
[protected][protected][protected][protected][protected]
Spent Rs.2400 for a low quality product.Regret to shop with Naaptol

Regards
Anand
[protected]@yahoo.com

Hi,

I have purchased Lyra 7-inch GSM SIM Calling Tablet from NAAPTOL (online order Number : 5760984) on 1oth Jan[protected]/-). NAAPTOL has shipped the device on 12th Jan 2013 and received on 16th Jan 2013 and the device is on 6 month warranty period (http://www.naaptol.com/tablet/lyra-7-inch-gsm-sim-calling-tablet-(android--4gb-...⇄

I was able to start charging the device and also able to switch on the device and use it. But when i remove the device from power connection (charger), the device is switched off. I tried couple of times, the same thing happened.

Then i have raised complaint on 30th Jan 2013 with the same problem, but i didnt get any support from NAAPTOL team till 4th Feb 2013. After that i have sent mail asking the status of my complaint on 4th Feb 2013, and again raised one more complaint on 5th Feb 2013. Then the NAAPTOL team has sent mail asking me send the device to their warehouse in Delhi.

I have sent the device on 8th Feb 2013 using DTDC corrier (E[protected] and reached the NAAPTOL Warehouse on 9th Feb 2013. I have spent around 600/- to send the device back and informed the same. I have received mail on 11th Feb 2013, saying it "will take 2-3 days s 2-3 working days for our warehouse systems to be updated with your AWB & order details. Please be rest assured once a confirmation is received from them, a complete Replacement will be initiated and will keep you updated you on the same."

But till today i didnt receive any information about the device and problem.

Please let me know how to raise complaint in Consumer Forum and get back the amount.

Regards,
Anil Kumar Maguluri

Dear Sir/Madam,
I would like to bring this to your kind notice that i had made order for "New Get In Shape For Men (Slimming Vest) - Buy 1 Get 1 Free,Product code : 2286125" vide order id no. 5795331 on the 15th January 2013, and paid the amount Rs1299 + Rs 299 (Shipping charges) - Rs 400 (Voucher) through net banking. On the 19th of January, the product was delivered to me by Aramex, but when i opened the parcel and saw, i realised that unfortunately a wrong product has been shipped to me. Instead of the Get in shape for men slimming vest (priced at Rs1299) Product code : 2286125, the product that was shipped to me was Get in shape for men (the underwear type) which is priced at Rs 999, Product Code: 859675.
I contacted Naaptol.com customer service by email and on 21st January i got a reply by email, stating that i should courier the product back by Bluedart and it would be replaced. The item was shipped back on the very next day by me, i.e., 22nd January and according to Bluedart tracking id, it reached your warehouse on the next day, i.e., 23rd January. Ever since then , i have had a horrible experience, wherein i have called and email more than 10 times and each time i will be told that the replacement is under process and you will get the order soon. I was given a time frame of 7 - 10 days each time.
Even after more than 15 days, when i did not get the product delivered, i called up again on the 11th of February and i insisted on speaking to a senior/supervisor. I then got to speak to a person, who identified himself as Mr. Megh Vijay , and he told me that he was sorry for the delay and that the product would be delivered to my doorstep with 48 hrs, i.e, latest by 13th of February.
Today the 15th of February is getting over and there is still no news from your end.
Kindly look into the matter seriously on an urgent basis and help me resolve the issue as soon as possible.
Regards,
Rohit Jain
[protected].

Naaptol is horrible. Cheats. Fraudsters. We purchased a roti maker online in prepaid online credit card mode (October). It was faulty. We sent it back by courier as per their complaint process (November 15). They asked me to send courier details. I gave it to them (Nov 23). Then they asked for courier proof. (Dec 1). They are still to send it back. Sriram

I feel ashamed placing an order with NAAPTOL. I could never expect this kind of a service with a company of that kind.
I have placed an order for the product mentioned above and what the stupid, uneducated, arrogant First Flight Courier fellow gave me was a piece of crap. (a small so-called pendant with full of rust). This certainly is not the product i was asking for. There is nothing i could find inside the parcel that i had placed an order for !!!!!!
And i hate the logic behind paying the money and then checking the parcel for the courier person took the money and literally ran away from my house before i could open the parcel. When i opened it, i was literally shocked with the piece of crap i found inside.
This kind of a service from Naaptol is simply atrocious.
I have already filed a complaint with your customer support team (complaint number: 4176776)
It is entirely a different product from that i was asking for. I was asking for Elegant CZ heavy diamond jewelry and what i have received in some small chain full of rust. The product by itself is totally different and this is not even worth a penny. The company asked me to contact the nearest Blue Dart courier service and inform this so that they will come and pick the products.
When i called the Blue dart people as they mentioned, they replied that they do not have any service in our area and also they are asking me to come in person to their office and give the product along with airway courier charges. What nonsense is this?
For the mistake from the part of the NAAPTOL, why the customer need to struggle this long?
I want NAAPTOL to take serious steps in this issue or else they will be losing the satisfaction and business from one of their potential customers.

Sir i am in a very big problem I have ordered a watch mobile xelectron m007 from naaptol.com they have shipped my order within 4 days but sir they have sended me a damaged product when I tried to switch on product it didn't switched on and not working sir please help me I want my money back. Which is 3748 rs. Please sir help me . Please contact me on [protected]

Hoping for hard and fast reaction. Thank you sir

I have ordered an Ultra slim body shaping wear on 4th February. Yesterday I got the product. There is two shapewears in one pack but both are different sizes. One is over sized and another one is damaged (there is big hole in the garment). I request you to resolve the issue and let me know what to do. How can we get this replaced? Send mail query to I have ordered an Ultra slim body shaping wear on 4th February. Yesterday I got the product. There is two shape wears in one pack but both are different sizes. One is over sized and another one is damaged (there is big hole in the garment). Costumer support number is not working. Sometimes getting ring but no one attending. Sent a mail query to [protected]@naaptol.com,
[protected]@naaptol.com. But no response till date. How can we get this replaced? This is irresponsible and real cheating.

Order No. 5918072
Order date: 4.2.13

Despite of making several calls by me in their Mumbai branch, they are not sending correct size of my polo jersey. I got it via courier on 17th of Jan 2013 but found it large in size and thus sent back through blue dart courier on that same day as they have tie up with this company. Since that day i am being told by their online executives that i would receive my product within 5 to 7 working days but nothing happened and blue dart company has confirmed that they had already delivered my given packet to delhi branch of this company. Now, it has been more than 3 weeks and i still has not got my polo jersey or rs. 3300 which i paid them on 17th Jan. I want you to intervene in this matter, so that it can be resolved. My order no. is 5752506 and i paid 3300 rs. during getting my product on 17th Jan 2013 via aramex courier company.

Hi there,

I purchased a VOX bluetooth device from NAAPTOL online on 05-Feb-2013 and got it delivered on 08-Feb-2013 for a COD(Cash on Delivery). I paid the cash to the courier agent and took the device.

After removing it from the box I have charged the device for more than 4 hours. The light on the device turn on when I connect the USB cable to the computer. However, when I remove the cable and try to turn it on, it will not turn on. We have tried with several mobiles to pair and get the message that the Pairing Failed.

This is a Defective piece. I launched a complaint on NAAPTOL website on 08/Feb/2013 and received a call from NAAPTOL on 11/Feb/2013 and they say that the product has a 24 hour warranty and they cannot replace it.

On the website it showed 6 months warranty when I purchased and now it is showing only 7 days warranty against manufacturing defects.

Nobody in the world will buy an electronic device for a 24 hour warranty. NAAPTOL is trying to cheat me by denying the warranty of the device. Please help me as this is under warranty and I want it to be replaced with a brand new working bluetooth device.

Please contact me on [protected] for any further information or assistance you need.

Thanking you,
Praneeth Krovi.
[protected]

Dear Sir

Ref: order no, 5866514 for Padmini - Megapro and order no 5866515 for Karbonn A1 Plus

This is with ref to above said order no, order is been placed on 27th Jan 2012 and subsequently payment is been made through credit card.
based on the delivery with in 7-10 days.
But it is very surprise to see both my orders have been cancelled and processed for refundung the payment without any pre notice.

Here my concern is, if Naptol is not able to deliver a product , why the order is being booked...and processing the payment refund after 10-12 days..

Herewith I claim some penalty from this company and same to to be paid to any chartable trust for social service.

Regards
Manjunath
[protected]

Hi

I ordered three shirts and 1 saree on 26.01.2013, today I have received all products.

Shirts are ok but there is difference in color & quality of saree I ordered & one I received. I have ordered saree (color-purple with black) but I have received saree (color- black with purple) and sparkles pasted on saree seems to be off lower quality as they are getting removed from saree already.

Therefore, I requested Naaptol to arrange for return delivery of saree.

I received reply from Naaptol which I am quoting below:-

"Dear Mr. Gupta,

Thank you for writing to Naaptol.

We apologize for the inconvenience and distress created by us.

We regret to inform you the order was received to you which is same product.

We request you to kindly bear with us."

I did not under stand what they were trying to say, therefore I write them to explain what they are trying to say. Since that I have not received any feed back from company.

I am purchasing online products from ages now but I have not faced this type of problem before this is the first time I facing this type problem on my online purchasing.

Regards
Jitender Goel

Please help me publishing this fraud web site to people.
I have been clearly cheated on the name of best deal from Naaptol, you can go through long history.

Brief:- I order necklace set some where 13th of Jan, I got my order on 18th of Jan. It was wrong and damaged order.
I reported that immediately(while reporting had very bad experience with customer care, they hung up on 3 different time) and sent that back very next day.
It was my fiancé’s birthday so I made a humble request to send it back immediately, as it was their mistake, but they never did.
They took 15 days to send me the order and to my surprise they have send the same wrong product again, though I followed up so many time to check for correct order.
They confirmed me I will be getting correct product this time. But I ended up get the same crap again.

Abrar Khan:- Who placed the order online

recently buy a product on online (naaptol) open that product unfortunately product was display broken.call to naaptol customer care he is telling send the product for following address,
Naaptol,
Khasra no.386,gail no2,
A block,
Mahipalpur Extension,
New Delhi-110037

after i will call to naaptol, product was delivered on me after 15days you will getting

I purchased micromax A110 superfone canvas 2 online thought www.naaptol.com on 20/1/13 where i was told i will get the handset in 7 working days where till date i have not received the product where i have already made the payment to them. I am busy call the customer care from 5 days they just making promises that they will send the product. But they don't have the product available with them my question if they don't have the product in stock why they showed online that its in stock that basically cheating customers online. I have already made the payment through credit card where in converted that into EMI and have paid the processing fees also. I told them to cancel the product and pay me the charges what i have paid to my bank but they are not doing just telling me to wait.

What should i do please help.

We had placed an order with Naaptol. The order was for a sewing machine. We got the machine which is full of rust. As a customer of an online sales company, we wanted to return the products, as the experience is very bad.

Since last one month, we are struggling and writing mails to company, but no body has bothered to solve our problem. If NAAPTOL is giving such a treatment to its clients, i think the clients will stop believing in this company and stop buying product from this company.

A snapshot of mails exchanged is given below:



Awaiting a reply from you. We are really repenting for starting a dealing with you.


Please respond.




From: "Naresh Arora"<arora.[protected]@rediffmail.com>
Sent: Sat, 26 Jan 2013 22:09:21
To: "Divya Susai"<divya.[protected]@naaptol.com>,"ceo "<[protected]@naaptol.com>
Subject: Re: Order number 5670515

I think you dont read my mails. In my two mails sent to you on 14th January, Monday at 8.33 pm and on Wed, 16 Jan 2013 19:09:40, i have clearly mentioned that we dont have any service of Blud Dart in Fatehabad. The nearest office of blue dart is 250 KM from here. Do you think, one will travel 250 Kilometers to courier a product, for which i dont have any fault.


I again request you to go through my these two mails.


I am being harassed by you people on this. I am writing mails to you on this matter, saying that we dont have any service of blue dart courier available in Fatehabad and again getting mails from your side to send the products through blue dart.


Please dont harass the innocent client. Doing so again and again, and harassing me again on this matter will push me to go to consumer court and you will be responsible for this.


I am keeping a copy of this mail in my records and will be forced to go to consumer court, if a resolution is not provided now.


Renu Munjal

From: "Divya Susai" <divya.[protected]@naaptol.com>
Sent: Sat, 26 Jan 2013 11:24:51
To: <arora.[protected]@rediffmail.com>
Subject: Order number 5670515

Dear Ms.Renu,

As per conversation with you we have already informed you please visit your nearest blue dart office and and send the whole product to the below Delhi warehouse address:

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value)

Also after dispatching the product write back to us with Courier details to take further action.

Awaiting your revert.



Thanks & Regards,
Divya Susai
Asst. Mgr- Web Care
Naaptol Online Shopping Pvt. Ltd







From: arora.[protected]@rediffmail.com [mailto:arora.[protected]@rediffmail.com]
Sent: 26 January 2013 10:04
To: Divya Susai; ceo
Cc: [protected]@alpharadios.com; [protected]@alpharadios.com
Subject: Re: Order number 5670515



Still, there is no response from you. We are holding the products. Please respond, how do we return these faulty products to you. We want our money, which we have paid against this faulty sewing machine, which is rusty.



Regds.



Renu Munjal




From: "Naresh Arora"<arora.[protected]@rediffmail.com>
Sent: Thu, 17 Jan 2013 19:08:57
To: "Divya Susai"<divya.[protected]@naaptol.com>,"ceo"<[protected]@...⇄
Cc: "[protected]@alpharadios.com"<[protected]@alpharadios.com>,"...⇄
Subject: Re: Order number 5670515

We are waiting for a reply from you. Please response, otherwise we will look for other alternatives.



A copy of this mail is kept with us for our records, for further actions.

From: "Naresh Arora"<arora.[protected]@rediffmail.com>
Sent: Wed, 16 Jan 2013 19:09:40
To: "Divya Susai "<divya.[protected]@naaptol.com>,"ceo "<[protected]@naaptol.com>
Cc: "[protected]@alpharadios.com"<[protected]@alpharadios.com>,"...⇄
Subject: Re: Order number 5670515

Dear Divya,



I think you have not read my mail which i sent to you as reply of your mail. Or you have read the mail and have deliberately chosen to ignore that mail.



I had sent a mail to you on 14th January, Monday at 8.33 pm. In which i had clearly mentioned that in Fatehabad, we dont have any service of blue dart courier. The nearest station of service, as per blue dart website, is in Panipat. Which is around 250 kilometers from Fatehabad. So we cant sent it to you through blue dart. Please provide an alternative solution.



Secondly, we dont want any kind of replacement of this product, as we have been cheated at the first instance itself. As a customer of online selling company, we want to return the product and want a refund of our money.



I am attached the mail sent to you on 14th.



Further please note i am keeping a record of all the mails sent to you, in this regard. These mails will be used at an appropriate time.



More delay in this regard will force me to go to consumer court, consumer protection websites and consumer protection programme in media like 'Pehredaar'.





Renu Munjal
From: Divya Susai <divya.[protected]@naaptol.com>
Sent: Wed, 16 Jan 2013 16:20:16
To: arora.[protected]@rediffmail.com
Cc: [protected]@alpharadios.com, [protected]@alpharadios.com
Subject: Order number 5670515

Dear Ms.Renu,

We have still not received defective product to Delhi warehouse for replacement

Request you to kindly send back the product to Delhi address and write back to us with the courier details to take further action.

Awaiting your revert.

Thanks & Regards,
Divya Susai
Asst. Mgr- Web Care
Naaptol Online Shopping Pvt. Ltd



On 1/14/2013 4:46 PM, Ankit- Alpha Radios wrote:

Dear Sir ,



We are sorry to note that the item that you have received delivery through the order no – 5670515 is found not working product. This is a very rare and unfortunate case and we apologize for the same.



We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.



* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.



Kindly do note the above two points are to be strictly adhered to so that we may process with a Replacement.



We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:



Service ware Houses

Khasra no.386,

Gali no.2, A Block, Mahipalpur Ext.,

New delhi-110037.



Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value)



On the back cover of packing request you to add your name and complete address, along with Naaptol order no [5670515] and your mobile/ landline no for easy identification and further processing.



Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.



Kindly write us back with the AWB #

It would take 4 to 5 days for the product to reach us, & post that we would send your product.

Request your patience in the interim.





Thanks & Regards.

Ankit Insha



From: Divya Susai [mailto:divya.[protected]@naaptol.com]
Sent: Monday, January 14, 2013 3:17 PM
To: arora.[protected]@rediffmail.com; [protected]@alpharadios.com; [protected]@alpharadios.com; [protected]@voxmobiles.com; [protected]@voxmobiles.com; Ankit.[protected]@gmail.com; [protected]@voxmobiles.com; [protected]@voxmobiles.com
Cc: [protected]@alpharadios.com; saurabh.[protected]@alpharadios.com
Subject: Order number 5670515



Dear Ms.Renu,

Thank you for writing to Naaptol, we had received your escalation from our CEO.

As per our telephonic conversation, firstly please accept my apologies for the inconvenience caused to you.

We are extremely sorry that the product received by you is not in proper working condition. Although we try our level best to ensure our valued customer gets the best products.

We are diverting your complaint to ALPHA Radio the seller as your product is under manufacturing warranty.

Alpha radios

1900, Chandni Chowk,

Opp. Seeshgunj Gurdwara,

Delhi -110006

Email Support : ankit.[protected]@gmail.com; [protected]@alpharadios.com
Contact no:[protected]/45530 14/4573232,4553010

Contact persons- Ankit,/Nitin

ALPHA Radio will contact u within 48 working hours. If they fail to contact within 48 working hours, please write us back, so we can further take appropriate action to resolve your issue.

Once again we regret for the inconvenience caused to you.

We request your patience in the interim.



Regards,

Divya Susai| Asst.Mgr – Web Customer Care| Naaptol Online Shopping Pvt. Ltd|
Email- divya.[protected]@naaptol.com| www.naaptol.com|



----- Original Message -----

From: Naresh Arora

To: [protected]@naaptol.com" >[protected]@naaptol.com ; [protected]@naaptol.com" >[protected]@naaptol.com ; [protected]@naaptol.com" >[protected]@naaptol.com ; [protected]@naaptol.com" >[protected]@naaptol.com ; [protected]@naaptol.com" >[protected]@naaptol.com

Sent: Sunday, January 13, 2013 11:46 AM

Subject: Faulty product received - refund needed - order number 5670515



Dear Mr. CEO/ MD/ Customer care officer,



We had ordered the product called Mini Sewing Machine from you through the order number 5670515 Dated 27.12.2012. This product is bearing rust and is not in a working condition.



We were told that if the product has any fault, we can return the product also. Now today when we called up your customer care number for return of the product, the reply was not at all satisfying. We are feeling cheated and defrauded by Naaptol.



This is not our first order from online marketing websites. We are regular clients of Flipcart and Star CJ. While this is our first experience with Naaptol, which has turned to be so bad, that we cant even think of ordering again from Naaptol.



I want the products to be immediately picked from our address and refund to be immediately processed. Since, in case of online websites, the client doesnt have the priviledge of physically checking the product, the customer always have a right to get the refund in case of faulty product. The other websites provide this facility. I myself have got refund from Star CJ, once i got faulty shoes from them.



Please get the products picked from our address on immediate basis and process the refund of this product on immediate basis. Failing this, i shall be forced to take other course of actions, available to me, as a consumer, especially as a customer of online marketing, where physical examination of product is not possible.



I shall wait for your revert on this as early as possible.



Also, Your customer care executive should be capable of handling customer complaints, rather than increasing customer problems.



Thanks



Renu Munjal

I have placed an order ar Naaptol on 14Jan2013 for Micromax A110 SuperFone Canvas 2 Order ID 5787325 & have done a payment of 10,198 Rs. on the same day, on checking with Customer care executive it was notified that the product will be delivered in 5 working days, when i follwed up again on 23 Jan & 25 Jan, floor supervisor available over there had confirmed that i will receive the product in 48 hours & later on a date of 30th Jan was committed. Today on 30th Jan when i am calling up, it is being said to me that the product is Out of stock & they are not sure when it can be delivered. I have asked the team to arrange for a call back from floor supervisor Umesh who has committed the date of 30th Jan but am very mich sure that the call back will not happen coz similar was the case earlier also...

When i had done this purchase amount was debited twicw from my account & for that issue also i had to do several follow ups... This type of behaviour is not at all acceptable, we are simply wasting our time in following up & there is not sense of responsibility shown by Naaptol, is this the way to provide the service, i had even written to [protected]@naaptol.com e-mail ID but there has been no reply on this. I an not going to take this, till whichever extend i need to escalate i would surely do...