Naaptol Online Shopping Complaints & Reviews

Hi

I ordered three shirts and 1 saree on 26.01.2013, today I have received all products.

Shirts are ok but there is difference in color & quality of saree I ordered & one I received. I have ordered saree (color-purple with black) but I have received saree (color- black with purple) and sparkles pasted on saree seems to be off lower quality as they are getting removed from saree already.

Therefore, I requested Naaptol to arrange for return delivery of saree.

I received reply from Naaptol which I am quoting below:-

"Dear Mr. Gupta,

Thank you for writing to Naaptol.

We apologize for the inconvenience and distress created by us.

We regret to inform you the order was received to you which is same product.

We request you to kindly bear with us."

I did not under stand what they were trying to say, therefore I write them to explain what they are trying to say. Since that I have not received any feed back from company.

I am purchasing online products from ages now but I have not faced this type of problem before this is the first time I facing this type problem on my online purchasing.

Regards
Jitender Goel

Please help me publishing this fraud web site to people.
I have been clearly cheated on the name of best deal from Naaptol, you can go through long history.

Brief:- I order necklace set some where 13th of Jan, I got my order on 18th of Jan. It was wrong and damaged order.
I reported that immediately(while reporting had very bad experience with customer care, they hung up on 3 different time) and sent that back very next day.
It was my fiancé’s birthday so I made a humble request to send it back immediately, as it was their mistake, but they never did.
They took 15 days to send me the order and to my surprise they have send the same wrong product again, though I followed up so many time to check for correct order.
They confirmed me I will be getting correct product this time. But I ended up get the same crap again.

Abrar Khan:- Who placed the order online

recently buy a product on online (naaptol) open that product unfortunately product was display broken.call to naaptol customer care he is telling send the product for following address,
Naaptol,
Khasra no.386,gail no2,
A block,
Mahipalpur Extension,
New Delhi-110037

after i will call to naaptol, product was delivered on me after 15days you will getting

I purchased micromax A110 superfone canvas 2 online thought www.naaptol.com on 20/1/13 where i was told i will get the handset in 7 working days where till date i have not received the product where i have already made the payment to them. I am busy call the customer care from 5 days they just making promises that they will send the product. But they don't have the product available with them my question if they don't have the product in stock why they showed online that its in stock that basically cheating customers online. I have already made the payment through credit card where in converted that into EMI and have paid the processing fees also. I told them to cancel the product and pay me the charges what i have paid to my bank but they are not doing just telling me to wait.

What should i do please help.

We had placed an order with Naaptol. The order was for a sewing machine. We got the machine which is full of rust. As a customer of an online sales company, we wanted to return the products, as the experience is very bad.

Since last one month, we are struggling and writing mails to company, but no body has bothered to solve our problem. If NAAPTOL is giving such a treatment to its clients, i think the clients will stop believing in this company and stop buying product from this company.

A snapshot of mails exchanged is given below:



Awaiting a reply from you. We are really repenting for starting a dealing with you.


Please respond.




From: "Naresh Arora"<arora.[protected]@rediffmail.com>
Sent: Sat, 26 Jan 2013 22:09:21
To: "Divya Susai"<divya.[protected]@naaptol.com>,"ceo "<[protected]@naaptol.com>
Subject: Re: Order number 5670515

I think you dont read my mails. In my two mails sent to you on 14th January, Monday at 8.33 pm and on Wed, 16 Jan 2013 19:09:40, i have clearly mentioned that we dont have any service of Blud Dart in Fatehabad. The nearest office of blue dart is 250 KM from here. Do you think, one will travel 250 Kilometers to courier a product, for which i dont have any fault.


I again request you to go through my these two mails.


I am being harassed by you people on this. I am writing mails to you on this matter, saying that we dont have any service of blue dart courier available in Fatehabad and again getting mails from your side to send the products through blue dart.


Please dont harass the innocent client. Doing so again and again, and harassing me again on this matter will push me to go to consumer court and you will be responsible for this.


I am keeping a copy of this mail in my records and will be forced to go to consumer court, if a resolution is not provided now.


Renu Munjal

From: "Divya Susai" <divya.[protected]@naaptol.com>
Sent: Sat, 26 Jan 2013 11:24:51
To: <arora.[protected]@rediffmail.com>
Subject: Order number 5670515

Dear Ms.Renu,

As per conversation with you we have already informed you please visit your nearest blue dart office and and send the whole product to the below Delhi warehouse address:

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value)

Also after dispatching the product write back to us with Courier details to take further action.

Awaiting your revert.



Thanks & Regards,
Divya Susai
Asst. Mgr- Web Care
Naaptol Online Shopping Pvt. Ltd







From: arora.[protected]@rediffmail.com [mailto:arora.[protected]@rediffmail.com]
Sent: 26 January 2013 10:04
To: Divya Susai; ceo
Cc: [protected]@alpharadios.com; [protected]@alpharadios.com
Subject: Re: Order number 5670515



Still, there is no response from you. We are holding the products. Please respond, how do we return these faulty products to you. We want our money, which we have paid against this faulty sewing machine, which is rusty.



Regds.



Renu Munjal




From: "Naresh Arora"<arora.[protected]@rediffmail.com>
Sent: Thu, 17 Jan 2013 19:08:57
To: "Divya Susai"<divya.[protected]@naaptol.com>,"ceo"<[protected]@...⇄
Cc: "[protected]@alpharadios.com"<[protected]@alpharadios.com>,"...⇄
Subject: Re: Order number 5670515

We are waiting for a reply from you. Please response, otherwise we will look for other alternatives.



A copy of this mail is kept with us for our records, for further actions.

From: "Naresh Arora"<arora.[protected]@rediffmail.com>
Sent: Wed, 16 Jan 2013 19:09:40
To: "Divya Susai "<divya.[protected]@naaptol.com>,"ceo "<[protected]@naaptol.com>
Cc: "[protected]@alpharadios.com"<[protected]@alpharadios.com>,"...⇄
Subject: Re: Order number 5670515

Dear Divya,



I think you have not read my mail which i sent to you as reply of your mail. Or you have read the mail and have deliberately chosen to ignore that mail.



I had sent a mail to you on 14th January, Monday at 8.33 pm. In which i had clearly mentioned that in Fatehabad, we dont have any service of blue dart courier. The nearest station of service, as per blue dart website, is in Panipat. Which is around 250 kilometers from Fatehabad. So we cant sent it to you through blue dart. Please provide an alternative solution.



Secondly, we dont want any kind of replacement of this product, as we have been cheated at the first instance itself. As a customer of online selling company, we want to return the product and want a refund of our money.



I am attached the mail sent to you on 14th.



Further please note i am keeping a record of all the mails sent to you, in this regard. These mails will be used at an appropriate time.



More delay in this regard will force me to go to consumer court, consumer protection websites and consumer protection programme in media like 'Pehredaar'.





Renu Munjal
From: Divya Susai <divya.[protected]@naaptol.com>
Sent: Wed, 16 Jan 2013 16:20:16
To: arora.[protected]@rediffmail.com
Cc: [protected]@alpharadios.com, [protected]@alpharadios.com
Subject: Order number 5670515

Dear Ms.Renu,

We have still not received defective product to Delhi warehouse for replacement

Request you to kindly send back the product to Delhi address and write back to us with the courier details to take further action.

Awaiting your revert.

Thanks & Regards,
Divya Susai
Asst. Mgr- Web Care
Naaptol Online Shopping Pvt. Ltd



On 1/14/2013 4:46 PM, Ankit- Alpha Radios wrote:

Dear Sir ,



We are sorry to note that the item that you have received delivery through the order no – 5670515 is found not working product. This is a very rare and unfortunate case and we apologize for the same.



We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.



* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.



Kindly do note the above two points are to be strictly adhered to so that we may process with a Replacement.



We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:



Service ware Houses

Khasra no.386,

Gali no.2, A Block, Mahipalpur Ext.,

New delhi-110037.



Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value)



On the back cover of packing request you to add your name and complete address, along with Naaptol order no [5670515] and your mobile/ landline no for easy identification and further processing.



Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.



Kindly write us back with the AWB #

It would take 4 to 5 days for the product to reach us, & post that we would send your product.

Request your patience in the interim.





Thanks & Regards.

Ankit Insha



From: Divya Susai [mailto:divya.[protected]@naaptol.com]
Sent: Monday, January 14, 2013 3:17 PM
To: arora.[protected]@rediffmail.com; [protected]@alpharadios.com; [protected]@alpharadios.com; [protected]@voxmobiles.com; [protected]@voxmobiles.com; Ankit.[protected]@gmail.com; [protected]@voxmobiles.com; [protected]@voxmobiles.com
Cc: [protected]@alpharadios.com; saurabh.[protected]@alpharadios.com
Subject: Order number 5670515



Dear Ms.Renu,

Thank you for writing to Naaptol, we had received your escalation from our CEO.

As per our telephonic conversation, firstly please accept my apologies for the inconvenience caused to you.

We are extremely sorry that the product received by you is not in proper working condition. Although we try our level best to ensure our valued customer gets the best products.

We are diverting your complaint to ALPHA Radio the seller as your product is under manufacturing warranty.

Alpha radios

1900, Chandni Chowk,

Opp. Seeshgunj Gurdwara,

Delhi -110006

Email Support : ankit.[protected]@gmail.com; [protected]@alpharadios.com
Contact no:[protected]/45530 14/4573232,4553010

Contact persons- Ankit,/Nitin

ALPHA Radio will contact u within 48 working hours. If they fail to contact within 48 working hours, please write us back, so we can further take appropriate action to resolve your issue.

Once again we regret for the inconvenience caused to you.

We request your patience in the interim.



Regards,

Divya Susai| Asst.Mgr – Web Customer Care| Naaptol Online Shopping Pvt. Ltd|
Email- divya.[protected]@naaptol.com| www.naaptol.com|



----- Original Message -----

From: Naresh Arora

To: [protected]@naaptol.com" >[protected]@naaptol.com ; [protected]@naaptol.com" >[protected]@naaptol.com ; [protected]@naaptol.com" >[protected]@naaptol.com ; [protected]@naaptol.com" >[protected]@naaptol.com ; [protected]@naaptol.com" >[protected]@naaptol.com

Sent: Sunday, January 13, 2013 11:46 AM

Subject: Faulty product received - refund needed - order number 5670515



Dear Mr. CEO/ MD/ Customer care officer,



We had ordered the product called Mini Sewing Machine from you through the order number 5670515 Dated 27.12.2012. This product is bearing rust and is not in a working condition.



We were told that if the product has any fault, we can return the product also. Now today when we called up your customer care number for return of the product, the reply was not at all satisfying. We are feeling cheated and defrauded by Naaptol.



This is not our first order from online marketing websites. We are regular clients of Flipcart and Star CJ. While this is our first experience with Naaptol, which has turned to be so bad, that we cant even think of ordering again from Naaptol.



I want the products to be immediately picked from our address and refund to be immediately processed. Since, in case of online websites, the client doesnt have the priviledge of physically checking the product, the customer always have a right to get the refund in case of faulty product. The other websites provide this facility. I myself have got refund from Star CJ, once i got faulty shoes from them.



Please get the products picked from our address on immediate basis and process the refund of this product on immediate basis. Failing this, i shall be forced to take other course of actions, available to me, as a consumer, especially as a customer of online marketing, where physical examination of product is not possible.



I shall wait for your revert on this as early as possible.



Also, Your customer care executive should be capable of handling customer complaints, rather than increasing customer problems.



Thanks



Renu Munjal

I have placed an order ar Naaptol on 14Jan2013 for Micromax A110 SuperFone Canvas 2 Order ID 5787325 & have done a payment of 10,198 Rs. on the same day, on checking with Customer care executive it was notified that the product will be delivered in 5 working days, when i follwed up again on 23 Jan & 25 Jan, floor supervisor available over there had confirmed that i will receive the product in 48 hours & later on a date of 30th Jan was committed. Today on 30th Jan when i am calling up, it is being said to me that the product is Out of stock & they are not sure when it can be delivered. I have asked the team to arrange for a call back from floor supervisor Umesh who has committed the date of 30th Jan but am very mich sure that the call back will not happen coz similar was the case earlier also...

When i had done this purchase amount was debited twicw from my account & for that issue also i had to do several follow ups... This type of behaviour is not at all acceptable, we are simply wasting our time in following up & there is not sense of responsibility shown by Naaptol, is this the way to provide the service, i had even written to [protected]@naaptol.com e-mail ID but there has been no reply on this. I an not going to take this, till whichever extend i need to escalate i would surely do...

sir,
am placed an order on 11-jan-2013 on naaptol my order No :5767040. The product had a good offer 69% off on the price. The total amount is Rs :2165 only but the product did not delivered to me
3 times i call to naaptol customer care they all said the product delivered to you within 2 or 3 days but nothing happend almost 14 days are gone. finally on 25th jan i recived a message from naaptol that the order is canceled due to out of stock but the product is still available on their website with offer is changed to only 4% off on the price and the total amount is Rs:4940
After recieving the order cancelation message from napptol i call again to their customer care for telling this and they said if you want this product you have to pay Rs: 4940
The naaptol team is cheated me by giving good offer on the product
I am also planning to send the same detail to media so that they will verify/investigate and share over the news channel.

I am wonder why government doesn’t take legal actions against such type of online fraud companies like Naaptol.com?

I am felling so mentally tensed since couple of days after order through Naaptol.com. By the way this is my worst experience of Online shopping in my life.

I don't know what I should do now. , requesting you to please have a look into my case and take legal action against "Naaptol.com".

Regards,
Sananth Raj

NAAPTOL
hi ,
i purchased a mobile vox v 3100 at order no 5700934 ,it found full of fault,phone no.of vender send me by u on mail are frouid ,aur product not follows as per ur sepcification , where is service centre in ludhiana...

dear sir

My brother oder a tablet from naaptol.com.I received the product but not the invoice.Now i m calling them for copy of invoice.They are not providing me.And the invoice they are providing is without date and invoice number that is of no use and they didn't sign my warranty card either.for last 10 days i m doing this.I call them they take my request and forward it.but no result.If ask they wait ..Wait.

Product BSNL T-PAD WS 802C 3G SIM CALLING
ORDER NO.5633231

THANKS & REGARDS
Lata Jain
[protected]
[protected]@gmail.com

I bought a sylvania tablet from them through emi option. The product they delivered is not charging so i ask the customer representative to get it back. The person told me they can refund my money, but for this you will get a call from our side in 48 hours, but after 4 days i got a call from mumbai saying from naaptol team, they told me we cant refund any item bought through us if you want get a new one or take it to the customer service center. So i asked for a replacement and i send the faulty back to them. After two weeks i got a tablet, after inspecting i found it is an used one. I found some person pics and data in the folders. I ask them about this for this they saying if you want we will send a new one but cant refund money back. For evidence i send the picture to them. Now they are saying the pictures belongs to sales person who check before post it. I said ok fine can u send me some more pics of the person, for this they are saying they are saying he is on leave will be back after few days still then you wait. I am waiting for more than 10 days. Still issue not solved.

i purchase product Naaptol my order no was 5669550 Placed on Date: 27 Dec 2012
102 Pcs. Multipurpose Tool Kit with Powerful Drill Machine + Free Professional 31 Pcs. Screwdriver Set i receive product not working properly.drill machine speed regulator not working.drill chuck rotating unbalance.i m totally unsatisfied from this product.total wastage of my money.your customer care staff total irresponsible and they misbehave with me.i suggest don't purchase any thing from naptol.they give sub standard product.
dipak parekh

pathetic way of responding , initially i got a wrong product delivered so i returned it back ! dat too we need to go n deliver to their subscriber delivery company since den its been a pain to chase the status of my products and after days of complaining what i ask is for refund of my money so now still they say we r working over a complain !!! its been more than a month since i ordered my product and yet wait for any response actually from their side !!! such an ignorant
i used to love shopping online from many other site like URBAN TOUCH , JABONG ,MED PLUS,FLIPKART, etc n its been a pleasure but NAPTOL SUCKS !!!!!

On order no. 5499435 I have received mini sewing machine and mini vacume car cleaner on.10-12-12.on receipt it was surprised to see on subjecting to work the items are not in working order.lodged complaint ,and on getting confirmation vide complaint registered by naptol with ID.no3935441 on 20-12-12.who have connected to tech dept who have in turn have directed us to send back the items to their ware house at Delhi.accordingly the items werre booked at theirs on23-12-12.
No confirmation about replacement or refund received till date.
Please arrange the needful.

I ordered a Tablet from Naaptol.com on 10th January. I paid full price by my credit card. The delivery came to me on 14th & the courier person was demanding Rs. 520 as octroi charges. I did not pay the charges as I have already done the full payment to Naaptol. The courier person took back the parcel with him. I contacted Naptol on same day & they assured my that the issue will be sorted out & I will get the tablet in 1 day without any extra charges. I did not get the tablet till 16th & called Naaptol again & I got answer that I need to wait for some more time. I decided to cancel the order because of bad service from Naaptol & demanded for refund. I was told that I will get the refund. I called Naaptol next day for follow up. Surprisingly I got an answer that I will not get any refund. when I started arguing the customer care the person disconncted the line. I called again & I was told that I will get the refund but after 10-12 days.

This is very bad service from Naaptol & I dont know if I will get my money back.
I would like to register a complaint against naaptol for bad service customer service & not refunding my money.

I have attached the order details.

Thanks

Vaibhav Kothawade.

Greetings,




We have ordered the product “Ultimate Sofa Cum Bed” from your site. This product got delivered to us on 9/1/2013. However, it appears that the product which we received is bit smaller than the product which we ordered.




The product shown on the website and which we ordered has 4 vacuum holes on it, but the product (Ultimate Sofa Cum Bed) which we received has only 3 vacuum holes on it. Please find the attached picture shown on the website with the file name "Product on the site" and the picture of the product which we received with the file name "Received Product with only 3 vacuum holes"




Also, it appears that the received product has some defect. I believe there should be some joint between the vacuums, but one of the vacuum hole is not fixed properly. Please find the attachment with the file name "Defect".




Also, please find the below Invoice/Order details for your reference:




Order No -5752184

Awb No.: [protected]

Invoice # 839981/DL/0437322/[protected]

Invoice Date – 09/01/2013



We have spoken to one of your customer care representative (Akmal) and have informed the same and the case/complaint number given is 4037422.




Please do the needful at the earliest.




Thank you in advance!

Ganeshan T.V.








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I bought a Tab from naattol.com, i cancelled the order and got a order cacillation number before even it is shipped as the item not matching the specifications as they claimed, When it came through courier i rejected as the Naaptol.com customer care executive said not to accept to get the refund, now i dont have refund. Full Fraud.

I had ordered LED Cinema Projector from Naaptol online shopping (Ref. Order # 5691719), but received LED mini projector.
Am disappointed with the product as I didn't expect Naaptol will deliver defective products to customers.
No way we can enjoy home theater experience from this projector, It's picture resolution is very bed, We could not see movie also. It doesn't have all the features mentioned in the naaptol portal.
Am totally unhappy with the product, Now this project is useless for me.

I want the refund of money ASAP & will return the projector with all the accessories in original packed condition.

Waiting for positive response.

Hello, I am pradeep Rai. My complaint is against Naaptol.com-

1. I purchased VOX(V81) 7 inch ultra slim Tablet from Naaptol.com order no. 5622707 and got it on 22-Dec-12.Below is the Product Detail for your reference-
- Order no.: 5622707
- Cost of Product : 2999/-
- Courier Charges : 399/-
Total amount paid : 3398/-
2. Due to their policy I was not able to open/check the product before payment, so I did the payment.

3. When I checked the product I found that charger was not working, due to this I am not able to check Tablet as well because it is not charged.

4. I have intimated the situation on 22-Dec-12 itself to naaptol customer care and customer care executive told me that your complaint has been registered and complaint no. is 3943692. We will dispatch new charger and you will get it with in 7 days.
5. Next day I called the Naaptol customer care and ask them to share the status, they said our technical team will call you within 24 hrs.

6.I didn't received any call in next 2 days. Then again I called the Naaptol customer care and ask them to share the status, they said our technical team will call you within 24 hrs.

7. After 2 days I got a call from their technical team, they said we are dispatching new charger and you will get it within 7 days.

8. Till today I called them 10 times, now they are treating me in very rough language and every time saying charger has been dispatched on 31-Dec-12. Two times they disconnected the call in between.

9. I am felling so mentally tensed since couple of days after order through Naaptol.com. Now I am not well and suffering from hypertension due to this. This is my worst experience of online shopping in my life.
10. Today I decided to cancel the product and come out of the Harassment I am suffering from. So I called and asked them to tell me the process to cancel the order, they again treated me very badly and said "We can't do anything for you" and you can't cancel the order as well.

11. Now I am hopeless and have no faith on naaptol.Com, I did the biggest mistake to buy the tablet from naaptol.Com

12. Asking to you is there any way to legally file the complaint against Naaptol.com ? They are doing such kind of cheating, fraud and harassment to public.
12. I am wonder why government doesn’t take legal actions against such type of online fraud companies like Naaptol.com?
13. I don't know what I should do now. requesting you to please have a look into my case and take legal action against Naaptol.com and help me to get my money back.

Thanking you in advance.

Hi ,
Rinku Yadav
Naaptol Order No.[protected] Bad Quality of Product

I placed an order with Order # 5601930 purchasing LCD Cinema project with Reemote worth 5,999/-.Below are the reasons for my dissatisfaction:

1) The said product is not as per the advertisement,As per the Adverstisement the screen size of the projector is 10" to 15" but as per the package received it states that the screen size is 14" to 42".

2)As per the Advertisement the picture quality is very good but i am not satisfied as per the quality and even i am not able to understand the subtitles of the channel.

3)The Remote control provided is not working.

4)It shuts down automatically.

5)Called 8 times at customer service centre for refund but not resolved as on date.The first compliant was registered after 30 minutes of receiving the package.

I am looking forward for a refund due to my above dissatisfaction of the product.

Rinku Yadav
ph#[protected]

I malik daredia had purchased a Sylvania tablet which from day 1 did not read memory card, i made several calls to costumer care but everyone just gave me hopes that our technical team wil get back so waited for some time finally i was told that i would receive another memory card which will have some sort of software after running which it will solve my problem i am still waiting for that day yet i havent received any card from them plz help if or guide me what can i do about it.................plz