Naaptol Online Shopping Complaints & Reviews

i saw an ad about a pen camera and since i was new to net then I ordered it. i got a parcel from naptol. since I had not ordered from naptol i asked the person who delivered who sent him. he informed that it is a network which helps the company naptol in selling, something like online salesman. it was in a closed parcel and you can't check it unless you pay. i paid in good faith and later to my horror found it was a used one. it had videos of some guys and girls in compromising position. i reported to the naptol people and they asked me to return the product and I will get a replacement. i did so.
after 4 months i had not yet received any replacement. i called and they said the vendor has a policy or returning cash not replacement. so i asked for repayment. they said i will recieve payment in a few days. after 3 months i had not recieved any payment and my calls were refered to some finace dept.
then came the shocker, they said they have already paid and also recived an acknowledgement. i came to know they have paid to some sivaji bhosla from Pune. this was the person who had advertised the pen camera cum pen drive! they said they recived payment from him and not me! having a rect. had made no difference to them. they further said that naptol is a marketing company not a manufacturer and takes no responsibilty whatsoever for the product. I lost rs 4000/- and all the trouble for calling them, the courier charges etc. PLEASE BEWARE OF NAPTOL.

Naaptol.com Its a ridiculous site which i seen. I ordered a Canon EF-S18-135mm f/3.5-5.6 IS on 6th August (The Order ID : 6895249) I received a SMS says the product will reach with in 2-3 working days. After 3 days i sent a mail again they replay back it will reach in another 7 to 8 days after 7days i again write a mail to them (but there is not information from them, no mail or call) then they replay me that they will refund the amount in another 2-3 days time. It s bad experience for me. My prodcut cost is 13000 if 1000 people order for the product imagine for 15 days how much the interest amount is. This people is playing with our money

we have brought a Electric Roti maker + Atta Maker + free Hotpot Order No 6921866 Awb No.:[protected] When we tried to make the rotis with rotimaker the roti is not properly cooked and after 3 or 4 trials the handle got broke and split into 2 pieces. So what is the solution for this complaint. So please let me know in the following email id vitto.[protected]@gmail.com With regards Williams

My name Nitin krishnarao lade. my father krishnarao lade given order naaptol home shoope (Naaptol.com)order no.6910015 . they sent me the damage Product INDUCTION COOKER.I will contact the naaptal company but they will didnot responce me. this is a fraud. i will request you my product was change or my money was return..

I buy LED projector from naaptol.com 1st naaptop ship me product but the product is defective and problem in that. so that I resent it to naaptop for replacement but after 20 days I receive that product but they send me OLD-USED product. and my problem is not solved. In Replacement they have to send me NEW product but they send me OLD USED product And even child can prove that they send me OLD USED product. already I given 1 month time to naaptop to solved mistake from naaptop but still me not satisfied because the product is different then they say me. and I have all recording in my mobile and have all photo that prove that naaptop fully cheat with customer. please do for me I WANT REFUND MY MONEY FROM NAAPTOL. please see below product details.., Order Number. 6718144

You can also see photo of that defective old used item given in replacement on below link.

http://hostin5.com/naaptol/

Regards,
Ankur M Patel
[protected]/ [protected]

I have ordered sony xperia L (white) from naaptol merchant online shopping on 23rd june 2013 though my axis bank credit card on EMI basis & my product order no. is 6660905,but on 6th july I saw on track order that dispatch order is cancelled without notice & call. Till date (08th August 2013) I have not received my refunded amount.

Many times i request to naaptol team regarding refund but they told me like your amount refunded in your account on 8th july 2013, i am disturbed & worried about the amount because it is huge amount.

Please do the neeful & reply as soon as possible.

With Regards,
Rajesh Kushwaha

I placed an order for a motherboard Gigabyte GA-G41M-Combo (rev. 1.3) Motherboard from naaptol on wednesday 10 Jul 2013 (order no: 6746248). Ever since, my order has been in 'order verified' till yesterday. From 12th July, i started calling them everyday asking why isn't it getting shipped. Note that even after ordering they hadn't sent me a mail or given me a call. I could check the status from naaptol site after logging in. The customer care people told me that they have no idea what's happening with the product as they don't have any access to such details(wonder why they are put just to pick up calls) and let us both wish that product ships soon. Everyday i called up and asked and none of them, had anything useful to tell, except yesterday, 'Abhishek Kumar' picked up and told me the product might be getting shipped as we speak. When i asked why can't i see that in my order page, he told me customers are not exposed to such details. Today when i opened the site, i saw that my order has been cancelled for refund. Why? By who? Why wasn't i called? When i called up and asked, what i was told was that is because the product is out of stock. If it was, what were they doing with my money for a week? And if the product is out of stock, why didn't they put that up on their site? And if my order got cancelled, why didn't i get a call or message or mail saying the order got cancelled? And now the guy who picked up at customer care says it will take 9-15 days for refund! I had to forward my called to a supervisor to escalate it to get it refunded soon(atleast that's what she said). Is this all a joke? I have never experience such poor transparency and such horrible customer care services ever. If atleast they had told me what is going on with my product that would have been a different case. They have no right to put customer in dark after they have committed for the delivery.

In addition to this, now a 'Mansi Joshi' from naaptol mailed me saying they won't refund my amount instead they are going to give me a voucher! I did not ask for one, and i want my money not a voucher. Why would i go to this site again at all to buy anything!

Sir,

I purchased LED CINEMA PROJECT from NAAPTOL on seeing the advertisement in VIJAYA KARNATAKA NEWSPAPER. It is made in china. I ordered on 30th May 2013 and was delivered on 7th June 2013. it worked only first day. the next day onwards it was not working I made a complaint to their office and they promised within 48 hours they would resolve the issue. But until today it is not resolved I got angry and gave a call again today 17th July 2013. They said within 48hours they will resolve. They keep promising but they have not done anything. I do not have trust with them.
Kindly help me to resolve the issue

ORDER NO 6547799 AMOUTN 7398/-

tin vat no [protected]v

I order an AIR SOFA CUM BED through mobile. I got delivery on 3 July 2013 .As soon as i got the product i did all the test to verify its durability obviously i filled it with air. And when it got confirmed i got a defective piece,i immediately called the customer care and lodged complaint regarding
defective piece. They assure me that day i'll get a replacement as soon as possible. Anyway product is in 7 day warranty.So the Fault is from their
side,& i should get a replacement despite being called again and again they are saying the same thing. I haven't received any call from them yet,

I had specially mention this before when i place an order regarding defective piece , at that time they assure me i would get replacement. Now they are refusing it. I would like to sue them For Fraud and selling defective pieces.

My Order No : 6664482

Product Name: Seagate Expansion External 3TB 3.5 inch USB 3.0 Drive STAY3000302
Order Id: 5575488
Product Price:10,329
Date: 12th december, 2012.

Its been over six months and there is not a single sign of that money in my bank. I have inquired about this issue from the bank officials and they said that there was no such refunding from naaptol.com. I have all my bank statements with me.

I registered a complaint against them on their website. I gave everything whatever they asked from order id to bank statements. They told me to send all those things on "naaptol.[protected]@gmail.com". I gave at least five reminders, but without any positive response from their side. Suddenly in April, they called me again and asked me to send all those items to "backoffice.[protected]@gmail.com" . I did what they asked me to do. But again no reply came. They are just wasting my time and energy. I am sorry to say but companies like these promote ponzi schemes in India.

I have ordered your So called Branded Advanced LED Cinema Projector with Remote Order No. 6552153 dt. 31.05.2013 and received on 07.06.2013. It was hardly run for one day and now its not working with fifteen days. I have seen lot of complaints against NAAPTOL products.. Pl do the needful.i will be thankful to the authority. it is the matter of the hard working earned money....

Dear sir/mam i buy a wespro s714 tab from naaptol.com i used it only for 2 months and it is damaged like its power button,
and some software problems i gave it to service centre for warranty for repairing. they return my tab after
two months and now it is again some problem like no power on of the tab no charging issue but if directly plug
in the charger it is worked but how i can used it outside so i give it to the service centre which i get from
naaptol customer care it is S.V.E(sri vinayaka electronics) it is in D.B manohar Estate,Next to SBI, Chirag ali
lane, Near Medwin Hospital, Abids, hyderabad. ph no [protected]
I gave my tab for warranty there on 16/04/2013 and now it is 18/06/2013 and still i can't get my tab they are
taken so many months to repair if i call them they told me that they send my tab to delhi for repair and they
are still not return they told me that only call them and ask i am from hyderabad and they give me delhi's
phone number [protected] or [protected] if i call them its taking roaming charges so my point is when i get my
tab if they taking so many months.
my work order no in SVE is 3834 and RVSRN1304SVE00060 please i want my tab back my email id is [protected]@gmail.com
thank you

Hi,

i just received wrong order and when i asked them to change it they are denying , and am here in india only for 02 more weeks. i would like to swopped as soon as possible as i have to leave for my country in next 10 days and i have paid for the item,

ORDER NO:- 6603837
it was meant to be a Medium Hoodies for man
COLOUR:- Fuchia
instead of that they delivered me mens grey t shirt.

hope to hear from you asap.

TARYN MILLER

Dear Sir,
We have ordered for dinner set for the Rs.2400/- from naaptol.com and that time confirmed the quality of product. but at the time of delivery his person cant given for check he has taken his money and went away immediately. after we have checked the product all the product are too poor quality and worst product with jhunk found. we have decide to complaint for this but no contact number or name & address found its invoice. so sir we request you take immediate action against naaptol.com.

Hi,

I ordered Lacoste polo t shirt from naaptol.com and the product delivered is absolutely fake and of very poor quality. I have been totally ripped off by naaptol.com

My order no . 6601749

I will never buy anything from naaptol.com again and advise everyone to stay away from this website.

Order i.d[protected]

Yesterday.. I got my tablet BSNL Penta IS801C from Naaptol. The problem is, after charging few hours, tab shows 100% charge but then after i remove the charger it gets switched off . On turning it on tab shows only 10% charge and then in few seconds it fully drains out. For the first time i ordered something from naaptol and here's the outcome. What shall i do now.. I want my money back or replace this tablet in 3 days.

6th months before i have buy a laptop beg from naaptol. i receive that beg withing 5 day and the payment method was cash on delivery. When i opened that beg then i found the beg was defected. i have made complain to the naaptol. the replay come soon... according to the mail.. the Currier man again come to my home and pick the defected beg within 3 days but no one came at my home within 7 days so i have made many call to them and search the Currier company and put that beg to them..... again i am waiting for their response but i couldn't get any response then i started again call then always get a new email address to send Currier number. i have mailed some days but i couldn't get any positive response. One day i said them that i am going to complain in consumer court, they said again a email ID for making a mail of that Currier number, but i was not agree to send any mail finally he she said that as you wish, if you want to go consumer court, you can.... Still i am waiting for their response and now i am free from my work so i am going to make complain again naaptol.....i was suffered very bad with naaptol.....

Finally i want to get my money back with additional suffering charges.......

I ordered for a speaker system id no. 6372666 in naaptol, but when i received The order, The slots for The input/output jacks were missing. so i contacted customer service. They gave me Their warehouse address and i couriered The item Through DTDC, CN No-K63261458. I again contacted The naaptol customer service and was informed That They received The item on 10Th of may, 2013. Now its almost a monTh, but The item hasn't been replaced nor my money has been refunded. Whenever i contact Them, i get The same answer That my request is being processed. I have totally lost faiTh in naaptol and i doubt That my item will ever be replaced. So i request your team to intervene in This matter and find a solution as early as possible.

NAAPTOL.COM is FRAUD, CHEAT...BIG FRAUD... I have ordered on 9th May and then onward I call each day but it's not solved. Kind request DON'T buy anything from this HORRIBLE NAAPTOL.COM

Order Id: 6446006
they took my money but did not deliver anything. However the status of the delivery is showing delivered on their site. I will go to consumer court but wanted my friends to be aware about FRAUD NAAPTOL.COM..

I have ordered carry me bladeless fan from naaptol.com order no.[protected]. My order was changed to some cheap chinese bladeless fan.
They never responded to complaint
Advice to other customer of naaptol:---- never ever buy goods from naaptol.com. They will never listen to your complaint after delivery of product