Naaptol Online Shopping Complaints & Reviews

I booked a multipurpose spray gun on 9th July and made the online payment (Order No. 6743519). The consignment was incomplete and did not contain two components – i.e. the 10 m long HOSE PIPE & a KNOB. After much correspondence, I was informed on 19th July through SMS that the missing accessories have been shipped to me. Till date, I haven’t received them (more than 8 weeks have passed). After that I have made numerous calls and mails to the customer service but have received only assurances of prompt action. Two months have nearly passed and there is no action at all.

I booked a portable bedside table on 6th July and made the online payment (Order No. 6729118). The order was initially delivered on 17th July – it was found to have a broken plastic component – replacement was promised. On 10th Aug.,to my shocking surprise, the consignment received contained a FOLDING STOOL instead of the PORTABLE BEDSIDE TABLE. After that I have made numerous calls and mails to the customer service but have received only assurances of prompt action. Two months have nearly passed and there is no action at all.

Hi, I ordered a Samsung Galaxy Tab 3 T311 |16 GB|Android|8 Inch|3G| (White) on the Naaptol.com website on 31st Aug 2013 as a gift to someone. The payment of Rs.16999 (including delivery charges) was made using a internet banking. They mentioned that it will take 7-10 working days for delivery. The payment was made & credited to their account in next 3-4 days. All of sudden, today I got an information that the order is cancelled and the amount will be refunded back to my bank account. My issues are - 1. Why didn't Naaptol check its item stock availability or inventory before posting it on it's site? 2. Why did it take them 11 working days to figure out that they did not have the item with them? 3. In this process, I lost the opportunity of purchasing the similar product from another vendor's shop. Now the prices have increased to Rs. 25725 for this item. Who is going to compensate this loss. If I would have known that the stock is not available in couple of days time from Naaptol, I would have purchased this from another vendor from his shop. I would like naaptol to either provide me the item as originally described of a good quality or reimburse the loss I have encountered. i am sending some proof of that communication SUHDIR SHARMA HATHRAS UP-204101 Ph:-[protected] E-Mail:[protected]@gmail.com

dear sir/mam my name is sudhir sharma from hathras (UP). i have booked a product (Samsung Galaxy Tab 3 T311 |16 GB|Android|8 Inch|3G| (White)) using internet banking payment process from naaptol.com at 31-aug-2013 by cost price 16798 rs and they told me your order is booked now and will be dispached with in 8-10 working days. after waiting 3 days now they are telling me your order is cancelled for refunding. but when i saw at naaptol website the cost of that product increase now 16799 rs to 25725 rs. so i want to complaint that how could they cancel my confirmed order. so i want to refund total actual amount for that product(25725). i am sending booking receipt and cancelled order receipt along with increases price record (25725).

Dear sir,
I have purchased Spray Gun from Naaptol.com worth Rs. 1000/- but I only got spray gun with Hose Pipe and 2 Knobs,but when i complaint to naaptol.com i have been told that I would get remaining accessories within 2 days , but its been 1month still Neither i got any accessories nor any information from naaptol.com. I suggest never ever shop from Naaptol.com

My Naaptol Order ID : 6878621

Regards,
Hardik Solanki

I purchased 9 gorgette saree worth Rs. 3900/- from Naaptol. I Ordered over phone after seeing advertisement in Tv. I paid money and collected the parcel. After opening I found that the quality of saree was very poor and defects found in almost all sarees. When I complained immediately to them, I was told that it cannot be replaced or money will not be paid back. Its worth may br Rs.150 per saree. It is an horrible experience.

I paid Rs. 1148/- through internet banking to NAAPTOL for purchasing Insect Killer Cum LED Night Lamp. I paid money on[protected]. I expected it to be delivered within a week as promissed on the website. I called them after ten days when there was no progress in my order status. They promissed that it would be delivered in two or three days. The story began and I continued to call them once in two days to know about my product shipping. Every time they gave the same answer ofcourse very politely. Even to day they have not sent the product. Only change I have seen in my order status is that the product is picked up and a Blue Dart way bill number is given [protected]. This number is given two days back. I have been checking the way bill number with Blue Dart website. Blue Dart website says it is invalid number. I am vexed with NAAPTOL. When I googled about NAAPTOL, I came to know that there are inumerable number of complaints against NAAPTOL. I strongly recommend all the online shoppers never to buy a product from NAAPTOL. I seek all your help to get either my money back or get my order delivered.

i saw an ad about a pen camera and since i was new to net then I ordered it. i got a parcel from naptol. since I had not ordered from naptol i asked the person who delivered who sent him. he informed that it is a network which helps the company naptol in selling, something like online salesman. it was in a closed parcel and you can't check it unless you pay. i paid in good faith and later to my horror found it was a used one. it had videos of some guys and girls in compromising position. i reported to the naptol people and they asked me to return the product and I will get a replacement. i did so.
after 4 months i had not yet received any replacement. i called and they said the vendor has a policy or returning cash not replacement. so i asked for repayment. they said i will recieve payment in a few days. after 3 months i had not recieved any payment and my calls were refered to some finace dept.
then came the shocker, they said they have already paid and also recived an acknowledgement. i came to know they have paid to some sivaji bhosla from Pune. this was the person who had advertised the pen camera cum pen drive! they said they recived payment from him and not me! having a rect. had made no difference to them. they further said that naptol is a marketing company not a manufacturer and takes no responsibilty whatsoever for the product. I lost rs 4000/- and all the trouble for calling them, the courier charges etc. PLEASE BEWARE OF NAPTOL.

Naaptol.com Its a ridiculous site which i seen. I ordered a Canon EF-S18-135mm f/3.5-5.6 IS on 6th August (The Order ID : 6895249) I received a SMS says the product will reach with in 2-3 working days. After 3 days i sent a mail again they replay back it will reach in another 7 to 8 days after 7days i again write a mail to them (but there is not information from them, no mail or call) then they replay me that they will refund the amount in another 2-3 days time. It s bad experience for me. My prodcut cost is 13000 if 1000 people order for the product imagine for 15 days how much the interest amount is. This people is playing with our money

we have brought a Electric Roti maker + Atta Maker + free Hotpot Order No 6921866 Awb No.:[protected] When we tried to make the rotis with rotimaker the roti is not properly cooked and after 3 or 4 trials the handle got broke and split into 2 pieces. So what is the solution for this complaint. So please let me know in the following email id vitto.[protected]@gmail.com With regards Williams

My name Nitin krishnarao lade. my father krishnarao lade given order naaptol home shoope (Naaptol.com)order no.6910015 . they sent me the damage Product INDUCTION COOKER.I will contact the naaptal company but they will didnot responce me. this is a fraud. i will request you my product was change or my money was return..

I buy LED projector from naaptol.com 1st naaptop ship me product but the product is defective and problem in that. so that I resent it to naaptop for replacement but after 20 days I receive that product but they send me OLD-USED product. and my problem is not solved. In Replacement they have to send me NEW product but they send me OLD USED product And even child can prove that they send me OLD USED product. already I given 1 month time to naaptop to solved mistake from naaptop but still me not satisfied because the product is different then they say me. and I have all recording in my mobile and have all photo that prove that naaptop fully cheat with customer. please do for me I WANT REFUND MY MONEY FROM NAAPTOL. please see below product details.., Order Number. 6718144

You can also see photo of that defective old used item given in replacement on below link.

http://hostin5.com/naaptol/

Regards,
Ankur M Patel
[protected]/ [protected]

I have ordered sony xperia L (white) from naaptol merchant online shopping on 23rd june 2013 though my axis bank credit card on EMI basis & my product order no. is 6660905,but on 6th july I saw on track order that dispatch order is cancelled without notice & call. Till date (08th August 2013) I have not received my refunded amount.

Many times i request to naaptol team regarding refund but they told me like your amount refunded in your account on 8th july 2013, i am disturbed & worried about the amount because it is huge amount.

Please do the neeful & reply as soon as possible.

With Regards,
Rajesh Kushwaha

I placed an order for a motherboard Gigabyte GA-G41M-Combo (rev. 1.3) Motherboard from naaptol on wednesday 10 Jul 2013 (order no: 6746248). Ever since, my order has been in 'order verified' till yesterday. From 12th July, i started calling them everyday asking why isn't it getting shipped. Note that even after ordering they hadn't sent me a mail or given me a call. I could check the status from naaptol site after logging in. The customer care people told me that they have no idea what's happening with the product as they don't have any access to such details(wonder why they are put just to pick up calls) and let us both wish that product ships soon. Everyday i called up and asked and none of them, had anything useful to tell, except yesterday, 'Abhishek Kumar' picked up and told me the product might be getting shipped as we speak. When i asked why can't i see that in my order page, he told me customers are not exposed to such details. Today when i opened the site, i saw that my order has been cancelled for refund. Why? By who? Why wasn't i called? When i called up and asked, what i was told was that is because the product is out of stock. If it was, what were they doing with my money for a week? And if the product is out of stock, why didn't they put that up on their site? And if my order got cancelled, why didn't i get a call or message or mail saying the order got cancelled? And now the guy who picked up at customer care says it will take 9-15 days for refund! I had to forward my called to a supervisor to escalate it to get it refunded soon(atleast that's what she said). Is this all a joke? I have never experience such poor transparency and such horrible customer care services ever. If atleast they had told me what is going on with my product that would have been a different case. They have no right to put customer in dark after they have committed for the delivery.

In addition to this, now a 'Mansi Joshi' from naaptol mailed me saying they won't refund my amount instead they are going to give me a voucher! I did not ask for one, and i want my money not a voucher. Why would i go to this site again at all to buy anything!

Sir,

I purchased LED CINEMA PROJECT from NAAPTOL on seeing the advertisement in VIJAYA KARNATAKA NEWSPAPER. It is made in china. I ordered on 30th May 2013 and was delivered on 7th June 2013. it worked only first day. the next day onwards it was not working I made a complaint to their office and they promised within 48 hours they would resolve the issue. But until today it is not resolved I got angry and gave a call again today 17th July 2013. They said within 48hours they will resolve. They keep promising but they have not done anything. I do not have trust with them.
Kindly help me to resolve the issue

ORDER NO 6547799 AMOUTN 7398/-

tin vat no [protected]v

I order an AIR SOFA CUM BED through mobile. I got delivery on 3 July 2013 .As soon as i got the product i did all the test to verify its durability obviously i filled it with air. And when it got confirmed i got a defective piece,i immediately called the customer care and lodged complaint regarding
defective piece. They assure me that day i'll get a replacement as soon as possible. Anyway product is in 7 day warranty.So the Fault is from their
side,& i should get a replacement despite being called again and again they are saying the same thing. I haven't received any call from them yet,

I had specially mention this before when i place an order regarding defective piece , at that time they assure me i would get replacement. Now they are refusing it. I would like to sue them For Fraud and selling defective pieces.

My Order No : 6664482

Product Name: Seagate Expansion External 3TB 3.5 inch USB 3.0 Drive STAY3000302
Order Id: 5575488
Product Price:10,329
Date: 12th december, 2012.

Its been over six months and there is not a single sign of that money in my bank. I have inquired about this issue from the bank officials and they said that there was no such refunding from naaptol.com. I have all my bank statements with me.

I registered a complaint against them on their website. I gave everything whatever they asked from order id to bank statements. They told me to send all those things on "naaptol.[protected]@gmail.com". I gave at least five reminders, but without any positive response from their side. Suddenly in April, they called me again and asked me to send all those items to "backoffice.[protected]@gmail.com" . I did what they asked me to do. But again no reply came. They are just wasting my time and energy. I am sorry to say but companies like these promote ponzi schemes in India.

Dear sir/mam i buy a wespro s714 tab from naaptol.com i used it only for 2 months and it is damaged like its power button,
and some software problems i gave it to service centre for warranty for repairing. they return my tab after
two months and now it is again some problem like no power on of the tab no charging issue but if directly plug
in the charger it is worked but how i can used it outside so i give it to the service centre which i get from
naaptol customer care it is S.V.E(sri vinayaka electronics) it is in D.B manohar Estate,Next to SBI, Chirag ali
lane, Near Medwin Hospital, Abids, hyderabad. ph no [protected]
I gave my tab for warranty there on 16/04/2013 and now it is 18/06/2013 and still i can't get my tab they are
taken so many months to repair if i call them they told me that they send my tab to delhi for repair and they
are still not return they told me that only call them and ask i am from hyderabad and they give me delhi's
phone number [protected] or [protected] if i call them its taking roaming charges so my point is when i get my
tab if they taking so many months.
my work order no in SVE is 3834 and RVSRN1304SVE00060 please i want my tab back my email id is [protected]@gmail.com
thank you

Hi,

i just received wrong order and when i asked them to change it they are denying , and am here in india only for 02 more weeks. i would like to swopped as soon as possible as i have to leave for my country in next 10 days and i have paid for the item,

ORDER NO:- 6603837
it was meant to be a Medium Hoodies for man
COLOUR:- Fuchia
instead of that they delivered me mens grey t shirt.

hope to hear from you asap.

TARYN MILLER

Dear Sir,
We have ordered for dinner set for the Rs.2400/- from naaptol.com and that time confirmed the quality of product. but at the time of delivery his person cant given for check he has taken his money and went away immediately. after we have checked the product all the product are too poor quality and worst product with jhunk found. we have decide to complaint for this but no contact number or name & address found its invoice. so sir we request you take immediate action against naaptol.com.