Naaptol Online Shopping Complaints & Reviews

This was my first and the last experience of shopping via naaptol. The naaptol customer service guy firstly didn't know how to talk to a lady, secondly he was totally confused and misquoted the price details which i tried to make him understand but he was too thick brained and air headed to get my point! The icing on the cake was his arrogant, rude attitude thinking of me as a novice internet shopper!! I am a frequent jabong and myntra shopper and trust me after this highly bad experience iwould never ever shop on Naaptol...and won't let my family and friends shop on it either! Just seeing this chap's pompous attitude i cancelled my order no. 8031996 which i was intending to buy for my brother on his birthday. If they go on like this soon they will have to close their shop...!

i have ordered the New Jersey Polo Club All Season Double Sided Jacket + Free New Jersey Polo Club Sunglasses + New Jersey Polo Club Watch, from naaptol.com my order no is 7940386. i have placed my order on 28th december 2013 by debit card payment. 1>Before purchasing i have called their customer care number and ask "what will they do if the size is not fit " their representative said that we will change the jacket according to your size but we will not refund the money . 2>secondly i have ordered by seeing the online chart from naaptol which shows that XL size will have 44 cms so i have placed my order according to chart but when i received my jacket it has 53 cm in size having XL size. 3>There is no terms and condition is their on their product while purchasing. 4>i am getting my delivery on 7th january 2014 which is 3 days delayed without any proper shipment tracking. Due to their commitment and size chart i have placed the order. Now, When i have called the customer care after receiving product and tell them about my problem that size is not right and ask them to return and provide medium size instead of XL they said they don't have the policy to exchange the goods, even they don't have the rights to refund money. i want that my jacket size should be changed if they cannot exchange them refund my money. please help thank you

Dear Sir / madam,

Its to inform you that, I have ordered Detak Helogen Heater ( GREY) on 27th December 2013 from NAAPTOL.COM, and Naaptol is delivering me an electric heater which is totally wrong .

I have paid naaptol for a helogen heater not for an electric heater .

I hereby request you to look into this matter as early as possible, otherwise i will take some legal action against you .

I have paid you for the Helogen heater so, kindly deliver me the right product at the earliest .

Order No. Product Name Dated Amount Order Status
7931988
Detak Helogen Heater (Grey)
27 Dec 2013 1224.00 Order Shipped

I already complained at [protected] with a complaint number 5533619 .

Regards,
Saurabh Batra
D-41, Jhilmil Colony
New delhi 110095
[protected]

Sir, . I have purchage fun ludo table online on 12-11-13 vide order no. 7587470(snapshot attached). First flight courier demanded Rs. 442 instead of Rs.123/- . That whyitem not received and return. I call to cc and again place my order and again first flight courier demanding Rs.500/- instead of Rs. 123/- (i already told previous story to cc and also he assure me but again more amount demanded). Thats why again item not received and return. At last I call to cc and told him to Return my deducted payback points on[protected], complain no. 5431793 given to me. He assure me that problem shortout in max. 14 days. But still my problem exist. What can I do? Pl. suggest me. I am very mentally torchered. From 12-11-13 to[protected], I have call to CC about more than 12 times. Is this fare and lawful. Neither fun ludo table received nor payback point return still now. --

I ordered Electric tandoor (order no-779313) on cash on delivery basis from naaptol. I received the product in severely damaged condition. After registering complaint against it I was assured a pick up and replacement but even after 9-10 days pick up was not arranged. I was continuously in touch with naaptol but these guys only keep assuring the solution of this mess and apologizing but actually the product is still lying with me and my money is gone. This is a cheating/ fraud. Naaptol dose not even bother to keep me informed about the status. I have to contact them every time.

I have purchased Winter Special Portable Electric Heater from naaptol under order No. 7836723. I received packet of two room heaters through bluedart courier at Jabalpur (MP). It is found one of them is not working and another has crake in back grill. On complaint to naaptol it has been told that at Jabalpur there is not pick up back service and i should sent the goods back to the company on my own courier expenses. If company is providing me goods through courier at Jabalpur then why should not be provided picking back facility. I was not informed that in a city like Jabalpur it will not provide me pick back services.

Dear Sir/Madam, I purchased two (2) Philips Xenium X806 (Black) Mobile [Order No.:7844067], The cost of both mobile including shipping charge Rs.6396, I paid and received Box, The Box mention on 2 Quantity But inside only one mobile there, Please Send Remaining one mobile very urgent, please kindly do needful, Thanks&Regards, Thamilarasan.N (+91-[protected])

I have purchased one number Wespro 10 inch Tablet through online ref your order number 7212466 invoice number 846070/MH/0022831 dated 27/09/2013 and it reached on 02/10/2013 through courier .the person allow me to open the box after making the payment INR 4298 I was totally disappointed after it switched on it got hang or freeze even I can’t able to switched off. And this the third time I am sending product to your ware house every time your people commit me to give replacement and you will send the same product without seeing the problem and finally I got a call from your side saying that i will receive the cash voucher after the product reached.so this is last time I am sending the product to your warehouse to ignore all legal activities.

i am GUDURU ANAND KUMAR, we are giving complaint on me.abhishek who is working in naaptol sale department, he saled me a mobile that time i was not satisfied with that and i send it to him, he took a mobile from me and he not giving money or not a product to me. GUDURUANAND KUMAR (SSP MOTORS MULTI BRAND) H.NO:1-7-802/124, OPP ZAMISTHAPUR POST OFFICE RAMNAGAR HYDERABAD:500020 # [protected], [protected], & MAIL ID [protected]@gmail.com

bought a spice stellar pad mi-1010 from Naaptol. My order ID is 6171808. Once I bought the pad with in 2 week there was problem in the display. I am contacted the service center and they took 24 days for replacement. they changed the new display. After a week tablets not turned on. There is a problem with the battery. I am sent to Naaptol and they have been changed the battery. While returning the product they have missed out the headset. I am made a complaint for the same still I am not received my head set yet. After 2 days of the battery replacement Front camera has stopped working. Went to service center again they took 21 days to replace the camera. From the replaced camera it works for 2 days only again its not working, there was a back light issue and in the white back ground image I found that there is a color difference in the display. Now calculate the date which I have used my tablet!!! I send the product back for replacement but your team again send back with me and they are telling that it's got damaged. When i send through Blue Dart courier there is no physical damage. but you people are telling that its got damaged. Naaptol service people only broked my Tablet display I have proof for that. and I am suggested my friend's and family members to never buy any product in Naaptol. This is my first and last product in this. Very very very very very very worst service.

I have placed an order on November 30, 2013 through Naaptol.com for ZYNC Cloud Z5 DUAL SIM Android 4.0 (3G Phablet). A full payment of Rs. 5306 was made for this. Till date, I have not received the product as this order has not even shipped despite me making enquiry calls for the last one week and complaint calls everyday since the last 4 days. I am always told that this order will be shipped immediately but no action gets taken.

Do Not Trust Naaptol At All! The organization is full of blatant liars, cheats and fraudsters. On 21st November I ordered a room heater from them on 21st Nov. Somebody rang immediately to verify and the order was confirmed. "order will be dispatched in 2-3 days" they SMSed me. This was a lie. On 26th Nov (5 days later - not 2-3) they sent an SMS with an AWB No saying that the item was in transit to me. This was a lie. It did not arrive even by 30 November so rang their helpline and the girl tells me that my item is "ready for dispatch". When asked what the AWB no they had sent me on 26th was, she had no reply but insisted that the item was ready and to picked up by the courier. On 4th December I get one more lie emailed to me. It claimed that the heater was lying with the supplier and would reach 2-3 days after it was picked up. No mention of when it would be picked up. Another lie. Actually, nobody in Naaptol has any idea what is going on. They are all accomplished liars and bluffers. I expect the next message to me will claim the item is being manufactured specially and exclusively for me!

Do Not Start My laptop My Order No. 7682936, and compliant no. 5403113, Is Amount 4999, and Shipping Charge 98, total 5198, Please Refund My Amount Urgently. For Further Information Please Contact Me Vishal Singh Mob:-[protected], Add: Juggi No. 519, Opp. K182, Jahangir Puri, Delhi-110033, E- Mail Id : [protected]@gmail.com Please Urgent Refund My Amount

I have ordered for Mega Audio Car speakers - model#: MAS669. The order was for 4 speakers, but received just 2. Complaint was registered with them on the same day. Everyday they call me asking for details and every person contacting me provides different info. I was told by at least 3 to 4 people saying that they will refund the money. Today someone called saying they will not provide any refund and he refused to provide his details with department info. Also he disconnected the call when I asked him to give his name and asked for his manager. There is no transparency with customer and have to wait when they will call. They don't have a office in Bangalore to walk in and talk to them and they are not providing any proof. This is big time online cheating company. This issue is going on from past 2-3 weeks and need solution at the earliest, else I shall take action against them.

Dear sir I placed order PNY Power Bank 8000mAh in 29/10/2013 But My address is not available in aramex courier company. So Shipment are returned in 06/11/2013. Many time call customer care but not come shipment and no pay-out my refund so please solve my this problem. My user in Kashyap Order no 7494477 Reet Computech [protected]

I am A. Anand Ephremnath, I have ordered a set of 9 Akansha Georgette Sarees on 03.11.2013, and my order ID is 7525986 through Cash on Delivery mode, but I have received an empty parcel with the same order ID 7525986. I have complained in customer care of Naaptol, they registered the compliant on this and the complaint numbers are 5314175 and 5316615. Till now I didn’t get any proper response on this. Naaptol should refund my full money or I should get my original order otherwise I will take necessary official action on this. And onething I didn’t expect this much worst behavior and response from the leading Naaptol.

i bought this 1 gram gold plated jewellery. what you showing in TV & online paticular product is not dispatch. full cheating dont buy. onilne is showing dfiferent bangul. delivered is different bangul, hi naaptol, i[censored] shelling true product show this review to everybody, if you have gutts . show this .. full cheating .i got three defective product . i called customer care, they said blue dart people will and come for pickup. i called blue dart courier they said no pick up of naaptol please come to office for courier.. no customer tracking calls... worst service product also not good .. please dont buy... friends. naaptol if you gutts show this everybody. all [censored] review given .

Dear Sir, My order no. is 7392827. I bought one mini sewing machine from Naaptol in and that was not working.. I called to customer care no of naaptol but reply was frustrating. they told me to wait for their call only and then register your problem to company. Then again i called to naaptol.com customer care and They blame me that ke aapse hi machine kharab ho gaya hoga. It has loss not just money but a lot time and phone calls. Please help me sir. Kindly return my money at the earliest, because the product delivered to me is defective and useless order no. :7392827 Name :Kokilaben Chavda Paid Rs. 2999 Regards, kokilaben

I orderd a product in naaptol 15 days before and after 15 days they are calling and telling like product is not available and even in between 15 days when we call customer care executive they even don't know the product status its locations nothing details about the product.and finally kept status like amount refunded in order tracking page and even money also not refunded.one of the worst shopping site ever seen.please any one don't purchase any thing from naaptol my order id is:7536900

Dear Sir/Madam I Prakash Chandra Jena, Qtr/ No- E-67, CISF Side Colony, Barauni refinery, Begusarai, Bihar, Mobile No -- [protected], sir i was ordered to your Naaptol product code no[protected] and order no-7485559 on=28/10/2013, i received parcel and paid COD Rs= 1648.00 to First Flight courier AWB No= D991L0065881 on dt 13/11/2013 but i surprised after opened parcel that was not my order product no, my order product no was 12285334, Now what is your procedure for solve above subject and i received my original demand order, i want quickly reply me,