Naaptol Online Shopping Complaints & Reviews

i have ordered the New Jersey Polo Club All Season Double Sided Jacket + Free New Jersey Polo Club Sunglasses + New Jersey Polo Club Watch, from naaptol.com my order no is 7940386. i have placed my order on 28th december 2013 by debit card payment. 1>Before purchasing i have called their customer care number and ask "what will they do if the size is not fit " their representative said that we will change the jacket according to your size but we will not refund the money . 2>secondly i have ordered by seeing the online chart from naaptol which shows that XL size will have 44 cms so i have placed my order according to chart but when i received my jacket it has 53 cm in size having XL size. 3>There is no terms and condition is their on their product while purchasing. 4>i am getting my delivery on 7th january 2014 which is 3 days delayed without any proper shipment tracking. Due to their commitment and size chart i have placed the order. Now, When i have called the customer care after receiving product and tell them about my problem that size is not right and ask them to return and provide medium size instead of XL they said they don't have the policy to exchange the goods, even they don't have the rights to refund money. i want that my jacket size should be changed if they cannot exchange them refund my money. please help thank you

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C

Chandan Sangi

from Dumka, Jharkhand

Feb 24, 2014

+1

I have also ordered the New Jersey Polo Club All Season Double Sided Jacket + Tracksuit + Free Duffle Bag + Watch, from naaptol.com my order no is 8333356. I had placed my order on 13th
Feb 2014 via COD.I received my product on dated 24 Feb 2014 via post office parcel.

I also ordered by seeing the online chart from naaptol
which shows that Size L(42), XL(44), XXL(46) so i have placed my order for Size L(38-42)
according to chart but when i received my jacket it has 53 inch in size too which is no where mentioned in the chart, that too I didn't order.

It seems that they have only stock of 53 inch size jacket and no other size, they are selling only this size jacket by false advertisement of availability of different sizes of jackets and making people fool and cheating them.

There is no terms and condition on their product while
purchasing.

Now, When I had called the customer care on 25 Feb 2014, after receiving product and
told them about my problem that size is not right and ask them what They can do for it, they told that they have forwarded the problem and will be sorted out in 48 hours.Lets see...

I also want that my jacket size should be changed if they cannot exchange
them refund my money.

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S

Sandhya Sunder

from Chennai, Tamil Nadu

Jul 8, 2014

I had ordered a kurti from Naaptol.Com.However the size M did not fit me and was loose. I called the customer care to exchange it with a S size.The customer care fellow put my call on hold for a long time and came back stating he cannot provide me kurti with size S nor can he exchange the kurti for some other one.The kurti cost me Rs.1500 and now I can't spend more on alterations.They have no exchange policy at all.

I want my kurti size to be changed or I can also choose a different one or my money to be refunded.Please help.

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Address: New Delhi, Delhi

Dear Sir / madam,

Its to inform you that, I have ordered Detak Helogen Heater ( GREY) on 27th December 2013 from NAAPTOL.COM, and Naaptol is delivering me an electric heater which is totally wrong .

I have paid naaptol for a helogen heater not for an electric heater .

I hereby request you to look into this matter as early as possible, otherwise i will take some legal action against you .

I have paid you for the Helogen heater so, kindly deliver me the right product at the earliest .

Order No. Product Name Dated Amount Order Status
7931988
Detak Helogen Heater (Grey)
27 Dec 2013 1224.00 Order Shipped

I already complained at [protected] with a complaint number 5533619 .

Regards,
Saurabh Batra
D-41, Jhilmil Colony
New delhi 110095
[protected]

Aug 13, 2020

Complaint marked as Resolved

Naaptol.com customer support has been notified about the posted complaint.

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Varun Jindal

from New Delhi, Delhi

Jun 25, 2012

I ordered for a Panasonic LCD TV TH-L32C30D, my order ID is 4199294 but the product delivered to me is some other model ie TH-L32C33D that is lacking many of the features.
Now when I am communicating with them, they are just giving me lame excuses.

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Naaptol Online Shopping Customer Care

from Mumbai, Maharashtra

Jun 26, 2012

Verified Support

Dear Mr. Jindal,

Thank you for writing to Naaptol.

We apologize for the inconvenience.
We regret to inform you the order was received by you on 21st June and now its been more than 24-48 hours (beyond warranty period of launching the complain).

We do understand you anguish however, we being third party and not vendors are unable to resolve the issue.

Kindly bear with us.

Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.

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G

greenindia80

from Bengaluru, Karnataka

Feb 16, 2013

I had ordered for Order ID : 5930566
Product : Elegant CZ Diamond Heavy Jewellery, but naaptol team have cheated me and sent me a wrong product, many times i called them, and also i got few calls from them, but till now they did not take my complain seriously to replace the wrong product. kindly tell me the legal steps that i can take against them and where n to whom i can contact in Samastipur, Bihar as i stay there. my email is [protected]@gmail.com

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S

saurabh999

from Jaipur, Rajasthan

Dec 30, 2013

Dear Sir / madam, Its to inform you that, I have ordered Detak Helogen Heater ( GREY) on 27th December 2013 from NAAPTOL.COM, and Naaptol is delivering me an electric heater which is totally wrong . I have paid naaptol for a helogen heater not for an electric heater . I hereby request you to look into this matter as early as possible, otherwise i will take some legal action against you . I have paid you for the Helogen heater so, kindly deliver me the right product at the earliest . Order No. Product Name Dated Amount Order Status 7931988 Detak Helogen Heater (Grey) 27 Dec 2013 1224.00 Order Shipped I already complained at [protected] with a complaint number 5533619 . Regards, Saurabh Batra D-41, Jhilmil Colony New delhi 110095 [protected]

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Address: Balasore, Odisha

Sir, . I have purchage fun ludo table online on 12-11-13 vide order no. 7587470(snapshot attached). First flight courier demanded Rs. 442 instead of Rs.123/- . That whyitem not received and return. I call to cc and again place my order and again first flight courier demanding Rs.500/- instead of Rs. 123/- (i already told previous story to cc and also he assure me but again more amount demanded). Thats why again item not received and return. At last I call to cc and told him to Return my deducted payback points on[protected], complain no. 5431793 given to me. He assure me that problem shortout in max. 14 days. But still my problem exist. What can I do? Pl. suggest me. I am very mentally torchered. From 12-11-13 to[protected], I have call to CC about more than 12 times. Is this fare and lawful. Neither fun ludo table received nor payback point return still now. --

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Address: Pune, Maharashtra

I ordered Electric tandoor (order no-779313) on cash on delivery basis from naaptol. I received the product in severely damaged condition. After registering complaint against it I was assured a pick up and replacement but even after 9-10 days pick up was not arranged. I was continuously in touch with naaptol but these guys only keep assuring the solution of this mess and apologizing but actually the product is still lying with me and my money is gone. This is a cheating/ fraud. Naaptol dose not even bother to keep me informed about the status. I have to contact them every time.

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Address: Jabalpur, Madhya Pradesh

I have purchased Winter Special Portable Electric Heater from naaptol under order No. 7836723. I received packet of two room heaters through bluedart courier at Jabalpur (MP). It is found one of them is not working and another has crake in back grill. On complaint to naaptol it has been told that at Jabalpur there is not pick up back service and i should sent the goods back to the company on my own courier expenses. If company is providing me goods through courier at Jabalpur then why should not be provided picking back facility. I was not informed that in a city like Jabalpur it will not provide me pick back services.

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biplo62

from Pune, Maharashtra

Feb 1, 2014

Totally bloody disgusting company... I agree with you 100%. I have ordered a CORDED TELEPHONE SET by cash on delivery and received it on 01.02.2014. After paying the amount when I had opened the box I found that the receiver of the telephone is UTTERLY BROKEN. Immediately I called to their customer care no. & told them about that. He replied me I have to send the product to their Delhi's address at my own expense.WHAT ... for a Rs. 500 product I have to be harassed like this way. NEVER PURCHASE ANYTHING FROM NAAPTOL.

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Address: Chennai, Tamil Nadu

Dear Sir/Madam, I purchased two (2) Philips Xenium X806 (Black) Mobile [Order No.:7844067], The cost of both mobile including shipping charge Rs.6396, I paid and received Box, The Box mention on 2 Quantity But inside only one mobile there, Please Send Remaining one mobile very urgent, please kindly do needful, Thanks&Regards, Thamilarasan.N (+91-[protected])

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Address: Chennai, Tamil Nadu

I have purchased one number Wespro 10 inch Tablet through online ref your order number 7212466 invoice number 846070/MH/0022831 dated 27/09/2013 and it reached on 02/10/2013 through courier .the person allow me to open the box after making the payment INR 4298 I was totally disappointed after it switched on it got hang or freeze even I can’t able to switched off. And this the third time I am sending product to your ware house every time your people commit me to give replacement and you will send the same product without seeing the problem and finally I got a call from your side saying that i will receive the cash voucher after the product reached.so this is last time I am sending the product to your warehouse to ignore all legal activities.

Aug 14, 2020

Complaint marked as Resolved

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Address: Hyderabad, Andhra Pradesh

i am GUDURU ANAND KUMAR, we are giving complaint on me.abhishek who is working in naaptol sale department, he saled me a mobile that time i was not satisfied with that and i send it to him, he took a mobile from me and he not giving money or not a product to me. GUDURUANAND KUMAR (SSP MOTORS MULTI BRAND) H.NO:1-7-802/124, OPP ZAMISTHAPUR POST OFFICE RAMNAGAR HYDERABAD:500020 # [protected], [protected], & MAIL ID [protected]@gmail.com

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Address: Bangalore, Karnataka

bought a spice stellar pad mi-1010 from Naaptol. My order ID is 6171808. Once I bought the pad with in 2 week there was problem in the display. I am contacted the service center and they took 24 days for replacement. they changed the new display. After a week tablets not turned on. There is a problem with the battery. I am sent to Naaptol and they have been changed the battery. While returning the product they have missed out the headset. I am made a complaint for the same still I am not received my head set yet. After 2 days of the battery replacement Front camera has stopped working. Went to service center again they took 21 days to replace the camera. From the replaced camera it works for 2 days only again its not working, there was a back light issue and in the white back ground image I found that there is a color difference in the display. Now calculate the date which I have used my tablet!!! I send the product back for replacement but your team again send back with me and they are telling that it's got damaged. When i send through Blue Dart courier there is no physical damage. but you people are telling that its got damaged. Naaptol service people only broked my Tablet display I have proof for that. and I am suggested my friend's and family members to never buy any product in Naaptol. This is my first and last product in this. Very very very very very very worst service.

Aug 14, 2020

Complaint marked as Resolved

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Address: Ghaziabad, Uttar Pradesh

I have placed an order on November 30, 2013 through Naaptol.com for ZYNC Cloud Z5 DUAL SIM Android 4.0 (3G Phablet). A full payment of Rs. 5306 was made for this. Till date, I have not received the product as this order has not even shipped despite me making enquiry calls for the last one week and complaint calls everyday since the last 4 days. I am always told that this order will be shipped immediately but no action gets taken.

Aug 14, 2020

Complaint marked as Resolved

Dec 12, 2013

Updated by pushp2you product received.

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Address: New Delhi, Delhi

Do Not Trust Naaptol At All! The organization is full of blatant liars, cheats and fraudsters. On 21st November I ordered a room heater from them on 21st Nov. Somebody rang immediately to verify and the order was confirmed. "order will be dispatched in 2-3 days" they SMSed me. This was a lie. On 26th Nov (5 days later - not 2-3) they sent an SMS with an AWB No saying that the item was in transit to me. This was a lie. It did not arrive even by 30 November so rang their helpline and the girl tells me that my item is "ready for dispatch". When asked what the AWB no they had sent me on 26th was, she had no reply but insisted that the item was ready and to picked up by the courier. On 4th December I get one more lie emailed to me. It claimed that the heater was lying with the supplier and would reach 2-3 days after it was picked up. No mention of when it would be picked up. Another lie. Actually, nobody in Naaptol has any idea what is going on. They are all accomplished liars and bluffers. I expect the next message to me will claim the item is being manufactured specially and exclusively for me!

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Address: New Delhi, Delhi

Do Not Start My laptop My Order No. 7682936, and compliant no. 5403113, Is Amount 4999, and Shipping Charge 98, total 5198, Please Refund My Amount Urgently. For Further Information Please Contact Me Vishal Singh Mob:-[protected], Add: Juggi No. 519, Opp. K182, Jahangir Puri, Delhi-110033, E- Mail Id : [protected]@gmail.com Please Urgent Refund My Amount

Aug 14, 2020

Complaint marked as Resolved

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Address: Bangalore, Karnataka

I have ordered for Mega Audio Car speakers - model#: MAS669. The order was for 4 speakers, but received just 2. Complaint was registered with them on the same day. Everyday they call me asking for details and every person contacting me provides different info. I was told by at least 3 to 4 people saying that they will refund the money. Today someone called saying they will not provide any refund and he refused to provide his details with department info. Also he disconnected the call when I asked him to give his name and asked for his manager. There is no transparency with customer and have to wait when they will call. They don't have a office in Bangalore to walk in and talk to them and they are not providing any proof. This is big time online cheating company. This issue is going on from past 2-3 weeks and need solution at the earliest, else I shall take action against them.

Aug 14, 2020

Complaint marked as Resolved

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Address: Bhavnagar, Gujarat

Dear sir I placed order PNY Power Bank 8000mAh in 29/10/2013 But My address is not available in aramex courier company. So Shipment are returned in 06/11/2013. Many time call customer care but not come shipment and no pay-out my refund so please solve my this problem. My user in Kashyap Order no 7494477 Reet Computech [protected]

Aug 14, 2020

Complaint marked as Resolved

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Address: Cuddalore, Tamil Nadu

I am A. Anand Ephremnath, I have ordered a set of 9 Akansha Georgette Sarees on 03.11.2013, and my order ID is 7525986 through Cash on Delivery mode, but I have received an empty parcel with the same order ID 7525986. I have complained in customer care of Naaptol, they registered the compliant on this and the complaint numbers are 5314175 and 5316615. Till now I didn’t get any proper response on this. Naaptol should refund my full money or I should get my original order otherwise I will take necessary official action on this. And onething I didn’t expect this much worst behavior and response from the leading Naaptol.

Aug 14, 2020

Complaint marked as Resolved

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Address: Bangalore, Karnataka

i bought this 1 gram gold plated jewellery. what you showing in TV & online paticular product is not dispatch. full cheating dont buy. onilne is showing dfiferent bangul. delivered is different bangul, hi naaptol, i[censored] shelling true product show this review to everybody, if you have gutts . show this .. full cheating .i got three defective product . i called customer care, they said blue dart people will and come for pickup. i called blue dart courier they said no pick up of naaptol please come to office for courier.. no customer tracking calls... worst service product also not good .. please dont buy... friends. naaptol if you gutts show this everybody. all [censored] review given .

Aug 14, 2020

Complaint marked as Resolved

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balagurucsit

from Bengaluru, Karnataka

Nov 21, 2013

HI friends,

if any body inter fear this case to stop this fraud company . all are third party quality product dear friends dont buy any product. my friend purchase dress its look like second hand quality - used piece ...fraud and worst service.

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Address: Ahmedabad, Gujarat

Dear Sir, My order no. is 7392827. I bought one mini sewing machine from Naaptol in and that was not working.. I called to customer care no of naaptol but reply was frustrating. they told me to wait for their call only and then register your problem to company. Then again i called to naaptol.com customer care and They blame me that ke aapse hi machine kharab ho gaya hoga. It has loss not just money but a lot time and phone calls. Please help me sir. Kindly return my money at the earliest, because the product delivered to me is defective and useless order no. :7392827 Name :Kokilaben Chavda Paid Rs. 2999 Regards, kokilaben

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Address: Chennai, Tamil Nadu

I orderd a product in naaptol 15 days before and after 15 days they are calling and telling like product is not available and even in between 15 days when we call customer care executive they even don't know the product status its locations nothing details about the product.and finally kept status like amount refunded in order tracking page and even money also not refunded.one of the worst shopping site ever seen.please any one don't purchase any thing from naaptol my order id is:7536900

Aug 14, 2020

Complaint marked as Resolved

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poorna948

from Chennai, Tamil Nadu

Nov 14, 2013

I orderd a product in naaptol 15 days before and after 15 days they are calling and telling like product is not available and even in between 15 days when we call customer care executive they even don't know the product status its locations nothing details about the product.and finally kept status like amount refunded in order tracking page and even money also not refunded.one of the worst shopping site ever seen.please any one don't purchase any thing from naaptol

my order id is:7536900

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Address: Begusarai, Bihar

Dear Sir/Madam I Prakash Chandra Jena, Qtr/ No- E-67, CISF Side Colony, Barauni refinery, Begusarai, Bihar, Mobile No -- [protected], sir i was ordered to your Naaptol product code no[protected] and order no-7485559 on=28/10/2013, i received parcel and paid COD Rs= 1648.00 to First Flight courier AWB No= D991L0065881 on dt 13/11/2013 but i surprised after opened parcel that was not my order product no, my order product no was 12285334, Now what is your procedure for solve above subject and i received my original demand order, i want quickly reply me,

Aug 14, 2020

Complaint marked as Resolved

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Address: Vellore, Tamil Nadu

I cannot accepted How to issued ISO 9001:2008 Certified for naaptol I had buy a Byond Tablet Order Number.7300244 Compliant No.[protected].10.2013 That product I have received on 14.10.2013 That tablet still (11.11.13) not working I have spent more money to Phone calls But Problem Still that tablet not working I had send email so many times still can’t solve this problem But waste my money But Naaptol still enjoying my money Let me know the exact procedure to get refund. Need immediate reply from your side. please make a note. i don't want the product. need my money back.

Aug 14, 2020

Complaint marked as Resolved

Naaptol customer support has been notified about the posted complaint.

Nov 12, 2013

Updated by R.Thirulogachandar [protected] Forwarded message[protected]
From: Thiruloga Chandar <[protected]@gmail.com>
Date: Tue, Oct 29, 2013 at 6:17 PM
Subject: Re: Order Number. 7300244.
To: support <[protected]@naaptol.com>

Dear Mr. Gaurav,

As per your suggestion I have contacted the number shown in the above link.

The person communicated me replied that"They were not doing services & they relieved before six months itself".

Hereafter, I am not in the position to use this Factory defected tablet.

Let me know the exact procedure to get refund.

Need immediate reply from your side.

PLEASE MAKE A NOTE. I DON'T WANT THE PRODUCT.

NEED MY MONEY BACK.

Regards

Thirulogachandar

On Mon, Oct 28, 2013 at 7:44 PM, support <[protected]@naaptol.com> wrote:

Dear Mr. Chandar,

Kindly click the below link to find the service center in chennai

http://www.grotal.com/Chennai/Byond-Mobile-Phone-Service-Center-C47

Thanks & Regards...

Gaurav.D.

CRM.

From: Thiruloga Chandar [mailto:[protected]@gmail.com]
Sent: 28 October, 2013 2:34 PM
To: support
Subject: Re: Order Number.7300244.
Dear Sir
I am asking with byond service centre now

SRINIVASA ENTERPRISES,
81/A, PILLAIYAR KOIL STREET,
ASHOKN NAGAR, CHENNAI - 600083,
TAMILNADU
Cell No. [protected]
He is telling DOA certificate only as per service centre condition below 7 Days only,
but now as my situation is exceed 7 days
Please Please Kindly refund my money
Thanks
R.Thirulogachandar
[protected]
On Mon, Oct 28, 2013 at 1:08 PM, support <[protected]@naaptol.com> wrote:
Dear Mr. Chandar,
Thank you for writing to Naaptol,
We regret for the inconvenience caused to you. Please accept our apologies over this incident.
Please note that the product booked by you is a Branded piece and falls under standard manufacturing warranty.
Hence we recommend that you get in touch with the brand service centre directly for quick assistance and hassle-free services.
Further to your mail, request you to obtain a DOA certificate from the service centre so that we can issue a replacement against the same.
Please intimate us once you obtain a DOA certificate so that we can guide you further.
Be rest assured of a complete and satisfactory resolution from our end.
Thanks & Regards..
Gaurav.D.
CRM.
From: Thiruloga Chandar [mailto:[protected]@gmail.com]
Sent: 26 October, 2013 5:14 PM
To: support
Subject: Order Number.7300244 Complient No.[protected].10.2013
Dear Madam
My Complaint No.5235030 Dated 23.10.2013
I am first time booked tablet by online (naaptol)
Tablet by online booked on 05.10.2013
My Order No.7300244 Dated 05.10.2013
Product Name : Byond Mi-book Mi8 3G Calling Tablet (White)
But feel more Dreams
I Have Received on 14.10.2013 that product from First flight Courier for AWB No:LF0854016
I have opened that tablet packing box but that tablet carton box Byond tablet company seal
Already opened
And then taken that tablet as per instruction, I put it charge 8 hours
And then on that tablet its cannot opened
Only showing locking symbol and also not working touch screen
I compliant to by the way e-mail on 15.10.2013 to naaptol ([protected]@naaptol.com)
But I received by mail to instructed and given supported byond service center
I had visit on 25.10.2013
I asked why, he said at the Service Center in Chennai Srinivasa Entreprises
That person says this defective product
So, take back that tablet
Kindly refund my money soon
On Sat, Oct 26, 2013 at 4:43 PM, support <[protected]@naaptol.com> wrote:
Dear Mr. Chander,
Thank you for writing to Naaptoxl.
We apologize for the inconvenience.
We regret to inform you the order was received by you is not working properly.
We request you to kindly visit your nearest service center for the same.
Thanks & Regards,
Kavita M
CRM.
From: Thiruloga Chandar [mailto:[protected]@gmail.com]
Sent: Saturday, October 26, 2013 9:36 AM
To: [protected]@naaptol.com
Subject: Fwd: Kindly Return back tablet procedure Order Number.7300244 Complient No.[protected].10.2013
[protected] Forwarded message[protected]
From: Thiruloga Chandar <[protected]@gmail.com>
Date: Tue, Oct 15, 2013 at 1:30 PM
Subject: Kindly Return back tablet procedure Order Number.7300244
To: [protected]@naaptol.com
Dear Sir
Yesterday (14.10.2013) received and paid cash - but tablet still(15.10.2013) 1.13pm now not working
First I have put a Charge about 8 hours after only, I have on that tablet, it’s shown locking mark symbol,
What that procedure is for returns back that tablet and also refund my money also
Order Number. 7300244
Placed on Date:5-Oct-13
User Email ID:[protected]@gmail.com
Order Status:Order Shipped
Shipping Address:
THIRULOGACHANDAR RAJAVELU
NEW NO 15 OLD NO 6 B PALAYA THERADI STREET, WALAJAH TALUK VELLORE DISTRICT TAMIL NADU SHOLINGUR TAMIL NADU 631102
VELLORE - 631102 (TAMIL NADU)
Mob :[protected]
Product Information:
Product Name:Byond Mi-book Mi8 3G Calling Tablet (White)
Quantity:1
Shippied on:Wed, Oct 9, '13
Courier Name:First Flight AWB No. : LF0854016
Courier Track URL:Payment Information:
Payment Mode:
Cash on Delivery (COD)
Total Product Price: Rs.7899.00
Gift Voucher Redemption:
Shipping Charges:Rs.49.00
Loyalty Rewards Type:Naaptol
Rewards Redemption Discount:Rs.25.00
COD Charges:
Total Payble Amount:7923
Thanks & Regards
Thirulogachandar. R
[protected]@gmail.com
[protected] - [protected]

Naaptol Online Shopping Complaints & Reviews

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Naaptol Online Shopping reviews & complaints page 73

not changing the size of jacket after commitment

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Wrong Product Delivered

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demanding more amount instead of actual amount at the time of delivery

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received damaged product

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non service of pickup back defective products

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I Purchased 2 mobiles but I got only one

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Tablet Complaint REF (7212466)

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refund of mobile

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Naaptol Replacement ( warranty) useless

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Non-delivery of order.

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Bluffing by Co

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Do Not Start My laptop

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Didn't receive the complete order

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Refund not processed in 19 day

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Received Empty parcel

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1 gram gold plated jewellery - 7560273

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defective mini sewing machine

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Worst service provided

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I Have not Received my product code

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But Naaptol still enjoying my money

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