Naaptol Online Shopping Complaints & Reviews

Address: Hyderabad, Andhra Pradesh

i am GUDURU ANAND KUMAR, we are giving complaint on me.abhishek who is working in naaptol sale department, he saled me a mobile that time i was not satisfied with that and i send it to him, he took a mobile from me and he not giving money or not a product to me. GUDURUANAND KUMAR (SSP MOTORS MULTI BRAND) H.NO:1-7-802/124, OPP ZAMISTHAPUR POST OFFICE RAMNAGAR HYDERABAD:500020 # [protected], [protected], & MAIL ID [protected]@gmail.com

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Address: Bangalore, Karnataka

bought a spice stellar pad mi-1010 from Naaptol. My order ID is 6171808. Once I bought the pad with in 2 week there was problem in the display. I am contacted the service center and they took 24 days for replacement. they changed the new display. After a week tablets not turned on. There is a problem with the battery. I am sent to Naaptol and they have been changed the battery. While returning the product they have missed out the headset. I am made a complaint for the same still I am not received my head set yet. After 2 days of the battery replacement Front camera has stopped working. Went to service center again they took 21 days to replace the camera. From the replaced camera it works for 2 days only again its not working, there was a back light issue and in the white back ground image I found that there is a color difference in the display. Now calculate the date which I have used my tablet!!! I send the product back for replacement but your team again send back with me and they are telling that it's got damaged. When i send through Blue Dart courier there is no physical damage. but you people are telling that its got damaged. Naaptol service people only broked my Tablet display I have proof for that. and I am suggested my friend's and family members to never buy any product in Naaptol. This is my first and last product in this. Very very very very very very worst service.

Aug 14, 2020

Complaint marked as Resolved

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Address: Ghaziabad, Uttar Pradesh

I have placed an order on November 30, 2013 through Naaptol.com for ZYNC Cloud Z5 DUAL SIM Android 4.0 (3G Phablet). A full payment of Rs. 5306 was made for this. Till date, I have not received the product as this order has not even shipped despite me making enquiry calls for the last one week and complaint calls everyday since the last 4 days. I am always told that this order will be shipped immediately but no action gets taken.

Aug 14, 2020

Complaint marked as Resolved

Dec 12, 2013

Updated by pushp2you product received.

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Address: New Delhi, Delhi

Do Not Trust Naaptol At All! The organization is full of blatant liars, cheats and fraudsters. On 21st November I ordered a room heater from them on 21st Nov. Somebody rang immediately to verify and the order was confirmed. "order will be dispatched in 2-3 days" they SMSed me. This was a lie. On 26th Nov (5 days later - not 2-3) they sent an SMS with an AWB No saying that the item was in transit to me. This was a lie. It did not arrive even by 30 November so rang their helpline and the girl tells me that my item is "ready for dispatch". When asked what the AWB no they had sent me on 26th was, she had no reply but insisted that the item was ready and to picked up by the courier. On 4th December I get one more lie emailed to me. It claimed that the heater was lying with the supplier and would reach 2-3 days after it was picked up. No mention of when it would be picked up. Another lie. Actually, nobody in Naaptol has any idea what is going on. They are all accomplished liars and bluffers. I expect the next message to me will claim the item is being manufactured specially and exclusively for me!

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Address: New Delhi, Delhi

Do Not Start My laptop My Order No. 7682936, and compliant no. 5403113, Is Amount 4999, and Shipping Charge 98, total 5198, Please Refund My Amount Urgently. For Further Information Please Contact Me Vishal Singh Mob:-[protected], Add: Juggi No. 519, Opp. K182, Jahangir Puri, Delhi-110033, E- Mail Id : [protected]@gmail.com Please Urgent Refund My Amount

Aug 14, 2020

Complaint marked as Resolved

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Address: Bangalore, Karnataka

I have ordered for Mega Audio Car speakers - model#: MAS669. The order was for 4 speakers, but received just 2. Complaint was registered with them on the same day. Everyday they call me asking for details and every person contacting me provides different info. I was told by at least 3 to 4 people saying that they will refund the money. Today someone called saying they will not provide any refund and he refused to provide his details with department info. Also he disconnected the call when I asked him to give his name and asked for his manager. There is no transparency with customer and have to wait when they will call. They don't have a office in Bangalore to walk in and talk to them and they are not providing any proof. This is big time online cheating company. This issue is going on from past 2-3 weeks and need solution at the earliest, else I shall take action against them.

Aug 14, 2020

Complaint marked as Resolved

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Address: Bhavnagar, Gujarat

Dear sir I placed order PNY Power Bank 8000mAh in 29/10/2013 But My address is not available in aramex courier company. So Shipment are returned in 06/11/2013. Many time call customer care but not come shipment and no pay-out my refund so please solve my this problem. My user in Kashyap Order no 7494477 Reet Computech [protected]

+1 photos

Aug 14, 2020

Complaint marked as Resolved

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Address: Cuddalore, Tamil Nadu

I am A. Anand Ephremnath, I have ordered a set of 9 Akansha Georgette Sarees on 03.11.2013, and my order ID is 7525986 through Cash on Delivery mode, but I have received an empty parcel with the same order ID 7525986. I have complained in customer care of Naaptol, they registered the compliant on this and the complaint numbers are 5314175 and 5316615. Till now I didn’t get any proper response on this. Naaptol should refund my full money or I should get my original order otherwise I will take necessary official action on this. And onething I didn’t expect this much worst behavior and response from the leading Naaptol.

Aug 14, 2020

Complaint marked as Resolved

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Address: Bangalore, Karnataka

i bought this 1 gram gold plated jewellery. what you showing in TV & online paticular product is not dispatch. full cheating dont buy. onilne is showing dfiferent bangul. delivered is different bangul, hi naaptol, i[censored] shelling true product show this review to everybody, if you have gutts . show this .. full cheating .i got three defective product . i called customer care, they said blue dart people will and come for pickup. i called blue dart courier they said no pick up of naaptol please come to office for courier.. no customer tracking calls... worst service product also not good .. please dont buy... friends. naaptol if you gutts show this everybody. all [censored] review given .

Aug 14, 2020

Complaint marked as Resolved

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balagurucsit

from Bengaluru, Karnataka

Nov 21, 2013

HI friends,

if any body inter fear this case to stop this fraud company . all are third party quality product dear friends dont buy any product. my friend purchase dress its look like second hand quality - used piece ...fraud and worst service.

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Address: Ahmedabad, Gujarat

Dear Sir, My order no. is 7392827. I bought one mini sewing machine from Naaptol in and that was not working.. I called to customer care no of naaptol but reply was frustrating. they told me to wait for their call only and then register your problem to company. Then again i called to naaptol.com customer care and They blame me that ke aapse hi machine kharab ho gaya hoga. It has loss not just money but a lot time and phone calls. Please help me sir. Kindly return my money at the earliest, because the product delivered to me is defective and useless order no. :7392827 Name :Kokilaben Chavda Paid Rs. 2999 Regards, kokilaben

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Address: Chennai, Tamil Nadu

I orderd a product in naaptol 15 days before and after 15 days they are calling and telling like product is not available and even in between 15 days when we call customer care executive they even don't know the product status its locations nothing details about the product.and finally kept status like amount refunded in order tracking page and even money also not refunded.one of the worst shopping site ever seen.please any one don't purchase any thing from naaptol my order id is:7536900

Aug 14, 2020

Complaint marked as Resolved

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P

poorna948

from Chennai, Tamil Nadu

Nov 14, 2013

I orderd a product in naaptol 15 days before and after 15 days they are calling and telling like product is not available and even in between 15 days when we call customer care executive they even don't know the product status its locations nothing details about the product.and finally kept status like amount refunded in order tracking page and even money also not refunded.one of the worst shopping site ever seen.please any one don't purchase any thing from naaptol

my order id is:7536900

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Address: Begusarai, Bihar

Dear Sir/Madam I Prakash Chandra Jena, Qtr/ No- E-67, CISF Side Colony, Barauni refinery, Begusarai, Bihar, Mobile No -- [protected], sir i was ordered to your Naaptol product code no[protected] and order no-7485559 on=28/10/2013, i received parcel and paid COD Rs= 1648.00 to First Flight courier AWB No= D991L0065881 on dt 13/11/2013 but i surprised after opened parcel that was not my order product no, my order product no was 12285334, Now what is your procedure for solve above subject and i received my original demand order, i want quickly reply me,

Aug 14, 2020

Complaint marked as Resolved

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Address: Vellore, Tamil Nadu

I cannot accepted How to issued ISO 9001:2008 Certified for naaptol I had buy a Byond Tablet Order Number.7300244 Compliant No.[protected].10.2013 That product I have received on 14.10.2013 That tablet still (11.11.13) not working I have spent more money to Phone calls But Problem Still that tablet not working I had send email so many times still can’t solve this problem But waste my money But Naaptol still enjoying my money Let me know the exact procedure to get refund. Need immediate reply from your side. please make a note. i don't want the product. need my money back.

Aug 14, 2020

Complaint marked as Resolved

Naaptol customer support has been notified about the posted complaint.

Nov 12, 2013

Updated by R.Thirulogachandar [protected] Forwarded message[protected]
From: Thiruloga Chandar <[protected]@gmail.com>
Date: Tue, Oct 29, 2013 at 6:17 PM
Subject: Re: Order Number. 7300244.
To: support <[protected]@naaptol.com>

Dear Mr. Gaurav,

As per your suggestion I have contacted the number shown in the above link.

The person communicated me replied that"They were not doing services & they relieved before six months itself".

Hereafter, I am not in the position to use this Factory defected tablet.

Let me know the exact procedure to get refund.

Need immediate reply from your side.

PLEASE MAKE A NOTE. I DON'T WANT THE PRODUCT.

NEED MY MONEY BACK.

Regards

Thirulogachandar

On Mon, Oct 28, 2013 at 7:44 PM, support <[protected]@naaptol.com> wrote:

Dear Mr. Chandar,

Kindly click the below link to find the service center in chennai

http://www.grotal.com/Chennai/Byond-Mobile-Phone-Service-Center-C47

Thanks & Regards...

Gaurav.D.

CRM.

From: Thiruloga Chandar [mailto:[protected]@gmail.com]
Sent: 28 October, 2013 2:34 PM
To: support
Subject: Re: Order Number.7300244.
Dear Sir
I am asking with byond service centre now

SRINIVASA ENTERPRISES,
81/A, PILLAIYAR KOIL STREET,
ASHOKN NAGAR, CHENNAI - 600083,
TAMILNADU
Cell No. [protected]
He is telling DOA certificate only as per service centre condition below 7 Days only,
but now as my situation is exceed 7 days
Please Please Kindly refund my money
Thanks
R.Thirulogachandar
[protected]
On Mon, Oct 28, 2013 at 1:08 PM, support <[protected]@naaptol.com> wrote:
Dear Mr. Chandar,
Thank you for writing to Naaptol,
We regret for the inconvenience caused to you. Please accept our apologies over this incident.
Please note that the product booked by you is a Branded piece and falls under standard manufacturing warranty.
Hence we recommend that you get in touch with the brand service centre directly for quick assistance and hassle-free services.
Further to your mail, request you to obtain a DOA certificate from the service centre so that we can issue a replacement against the same.
Please intimate us once you obtain a DOA certificate so that we can guide you further.
Be rest assured of a complete and satisfactory resolution from our end.
Thanks & Regards..
Gaurav.D.
CRM.
From: Thiruloga Chandar [mailto:[protected]@gmail.com]
Sent: 26 October, 2013 5:14 PM
To: support
Subject: Order Number.7300244 Complient No.[protected].10.2013
Dear Madam
My Complaint No.5235030 Dated 23.10.2013
I am first time booked tablet by online (naaptol)
Tablet by online booked on 05.10.2013
My Order No.7300244 Dated 05.10.2013
Product Name : Byond Mi-book Mi8 3G Calling Tablet (White)
But feel more Dreams
I Have Received on 14.10.2013 that product from First flight Courier for AWB No:LF0854016
I have opened that tablet packing box but that tablet carton box Byond tablet company seal
Already opened
And then taken that tablet as per instruction, I put it charge 8 hours
And then on that tablet its cannot opened
Only showing locking symbol and also not working touch screen
I compliant to by the way e-mail on 15.10.2013 to naaptol ([protected]@naaptol.com)
But I received by mail to instructed and given supported byond service center
I had visit on 25.10.2013
I asked why, he said at the Service Center in Chennai Srinivasa Entreprises
That person says this defective product
So, take back that tablet
Kindly refund my money soon
On Sat, Oct 26, 2013 at 4:43 PM, support <[protected]@naaptol.com> wrote:
Dear Mr. Chander,
Thank you for writing to Naaptoxl.
We apologize for the inconvenience.
We regret to inform you the order was received by you is not working properly.
We request you to kindly visit your nearest service center for the same.
Thanks & Regards,
Kavita M
CRM.
From: Thiruloga Chandar [mailto:[protected]@gmail.com]
Sent: Saturday, October 26, 2013 9:36 AM
To: [protected]@naaptol.com
Subject: Fwd: Kindly Return back tablet procedure Order Number.7300244 Complient No.[protected].10.2013
[protected] Forwarded message[protected]
From: Thiruloga Chandar <[protected]@gmail.com>
Date: Tue, Oct 15, 2013 at 1:30 PM
Subject: Kindly Return back tablet procedure Order Number.7300244
To: [protected]@naaptol.com
Dear Sir
Yesterday (14.10.2013) received and paid cash - but tablet still(15.10.2013) 1.13pm now not working
First I have put a Charge about 8 hours after only, I have on that tablet, it’s shown locking mark symbol,
What that procedure is for returns back that tablet and also refund my money also
Order Number. 7300244
Placed on Date:5-Oct-13
User Email ID:[protected]@gmail.com
Order Status:Order Shipped
Shipping Address:
THIRULOGACHANDAR RAJAVELU
NEW NO 15 OLD NO 6 B PALAYA THERADI STREET, WALAJAH TALUK VELLORE DISTRICT TAMIL NADU SHOLINGUR TAMIL NADU 631102
VELLORE - 631102 (TAMIL NADU)
Mob :[protected]
Product Information:
Product Name:Byond Mi-book Mi8 3G Calling Tablet (White)
Quantity:1
Shippied on:Wed, Oct 9, '13
Courier Name:First Flight AWB No. : LF0854016
Courier Track URL:Payment Information:
Payment Mode:
Cash on Delivery (COD)
Total Product Price: Rs.7899.00
Gift Voucher Redemption:
Shipping Charges:Rs.49.00
Loyalty Rewards Type:Naaptol
Rewards Redemption Discount:Rs.25.00
COD Charges:
Total Payble Amount:7923
Thanks & Regards
Thirulogachandar. R
[protected]@gmail.com
[protected] - [protected]

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R

R.Thirulogachandar

from Chennai, Tamil Nadu

Nov 18, 2013

Order Number.7300244 Compliant No.[protected].10.2013

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Address: Patna, Bihar

Naaptol, I placed an order for a leather jacket as per Times of India information. The jacket was delivered to me on 29th of October. The order number was 7440330. Before placing the order I had called customer service that whether the product was of pure leather. The associate informed me that it was GENUINE 100% PURE leather. When the wrong product was delivered to me I enquired again about the material and was informed that the jacket that I will be receiving as replacement will be of synthetic leather. I was agitated and asked the associate why the wrong information was passed on to me while placing the order. Henceforth the customer associate filed a complaint regarding my concern as I insisted on cancelling the order. The complaint number was 5253142 and I was told that I will receive a call from the concerned department within 48hours. I received a call on 30th evening and spoke to an unprofessional executive who agreed t whatever I said and hung up the call on me. When I asked whether it was original leather he stated that it wasn’t at first and later said yes. He was not listening to my concern and was narrating his speech as per norms. I have a few concerns. 1) Why was I told that it was GENUINE 100% PURE leather while placing the order? 2) The customer associate on escalation call was so unprofessional. Do Naaptol have such business etiquettes while dealing with their customers? I will drag the matter forward and I will not accept any product on replacement. You can send it across but I will have it returned from my doorsteps. I am also going to pursue the matter in consumer forum if I do not get a satisfactory answer. Anil Yadav, Mobile number# [protected] Order Number#7440330

Aug 14, 2020

Complaint marked as Resolved

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Address: Mumbai City, Maharashtra

Sir, I am appalled and disgusted by the level of customer services that Naaptol.com has to offer. Never in my life have I come across such a bad service. I actually can't even put into words how awful it is. I paid for the HTC One mini (Silver) through my debit card i.e Rs 25, 849 on 05, October 2013 and still did not receive the phone. My Order ID is 7299589. Payment was done on BILL DESK i.e through Debit Card I was told that the Product dispatching issue will be thoroughly checked on PRIORITY BASIS. FORGET PRIORITY, THE PRODUCT WAS NEVER TAKEN INTO CONSIDERATION. I think I have called Naaptol Customer Care 80 times and I am not exaggerating. I have literally called them many times. Earlier, Naaptol customer care personnel told me that there were some Dispatching Issues. Every time I used to call them, they used to give the same EXCUSE. I am astonished. I trusted NAAPTOL. I wanted to gift this phone to my Friend. My prestige got deteriorated. I cannot take this any more. After almost one month they tell me “Sir, We cannot give you the product because Naaptol.com made an AMOUNT ERROR to Rs 25999”. After a month they gave this reason and refunded the amount without even contacting me. I cannot understand. I have been mentally harassed by the customer care personnels of naaptol.com When I told the senior personnel that I will file a case on Consumer Court because they did not give me the product after receiving the amount, harassed me, lied to a CUSTOMER and Hampered my Prestige, they replied “Aapko jo karna hai karo”(Do whatever you want). I am astonished the way they talk to a CUSTOMER . I need this product anyhow with the Compensation. I am tired of all this. It is too irritating. I feel like they spat on my face. I have been waiting weeks for a call back from a supervisor and nobody has the common decency to make the call. Through no fault of my own What a joke, I will be finding out where I stand legally. YOUR ASSURITIES STAND NOWHERE AND THIS TIME THEY AGAIN LEFT ME DISSAPOINTED AND DISGUSTED by the EXTREMELY PATHETIC service which they have provided me. EVEN PATIENCE HAS CERTAIN LIMITS. Every time i have waited for 28 days and this is what i end up with. I have already passed on my disgust to everyone I know, just in case they would even think of buying from Naaptol.com. Yours truly, Sandeep Bothra [protected]

Aug 14, 2020

Complaint marked as Resolved

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Address: Mumbai City, Maharashtra

I had ordered Mini pc from your website the order details are as under. I have complained about this product not working since delivered that it is not working. On calling numerous times and wasting money on telephone calls. I was promised that the courier would collect the piece back and send me a new piece. Neither has anyone from any courier arrived nor has anyone from Naaptol contacted me. I find Indian companies like yours absolute cheats. If you have any honesty left you will refund my money and take the non-working piece back. « Back To Order List Order Number. 7273332 Placed on Date: 01 Oct 2013 User Email ID: [protected]@yahoo.com Order Status: Order Delivered Shipping Address: Viral Ponda B-703 Build No -22 Shiv Shakti CHS Shastri Nagar Goregaon west Mumbai 400104 Near BMC ground MUMBAI - 400104 (MAHARASHTRA) Mob :[protected] Product Information: Product Name: TV to Smart Internet TV converter with HDMI, USB, Full HD 1080p support, Wi-Fi, Android 4 OS + Free mini Keyboard Quantity: 1 Shippied on: Thu, Oct 3, '13 Courier Name: ARAMEX NPD AWB No. : [protected] Courier Track URL: - Payment Information: Payment Mode: Bill Desk Total Product Price: Rs.4199.00 Gift Voucher Redemption: - Shipping Charges: Rs.199.00 Loyalty Rewards Type: - Rewards Redemption Discount: - COD Charges: - Total Payble Amount: 4398.0 Viral Ponda.

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Address: Hyderabad, Andhra Pradesh

Hello Team,

I have received wrong product for 7301788. I have raised ticket for exchange of product, Naaptol provided me blue dart account no-113260. I have raised multiple time pick tt, however no body coming my place to pick product they only give false commitment of pick-up in 24 hrs. For ref blue dart pick tt: 16306 & 23924 and few tt id i have not noted.

Now could you please provide me the reason why it's happening. Is it [censored]ing service normal from naaptol or bluedart. You guys only waiting return deadline to finish so you need to exchange the product.

It's fraud that’s naaptol doing with collaboration of bluedart.

guys i would suggest do not visit on naaptol site even by mistake...

Regards,
Vinay kumar

Aug 14, 2020

Complaint marked as Resolved

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Address: Jaipur, Rajasthan

Hi Team,

Hope you must be keeping well today and many thanks for setting up an online platform for shopping.

Unfortunately I have seriously unpleasant experience shopping with Naaptol.

I went through this product while browsing on your website

Transcend JetFlash 760 TS16GJF760 16GB USB 3.0 Pen Drive
But your transaction page with bundled offers is very misleading which resulted in placing wrong order.

I would not recommend Naaptol to anyone.

Order Details

Product: Transcend TS16GJF500 JetFlash 500 16GB Pen Drive (Green)
Quantity: 1
Order Amount: 702.00
Shipping Detail: Vivek Sharma
Current Status: Order Shipped
State Date: [protected]:32:08.0
Feedback:

I received the product on 17th Oct 2013 and to my surprise its 8 GB instead of 16 GB.

Also i was looking to buy similar looking USB 3.0 however i received USB 2.0.

Naaptol is setting up very wrong expectation and standard to the online shopping Industry.

Appreciate if you can please help me get refund or exchange the product with Sandisk Cruzer Extrmer or Ultra 16 GB.

Order No. 7362227

Thanks and Regards

Vivek Sharma

Mb. No. [protected]

Complaint No. 5191936

Order No. 7362227

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N

nikhil412803

from Pune, Maharashtra

Oct 18, 2013

naaptol is fake company service is bad

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Address: Pune, Maharashtra

This is the worst product i have ever received from any orders placed online. By i mean, i would never use it. I ordered the below
Order number 6903474
Sukkhi 57 pcs dinner set (Silver) - mar004
06 aug 2013 1499.00 order delivered
Picture shows sukkhi dinner set and looks great. But when i actually received it, it was not sukkhi. It was some crappy roadside brand for which i pais rs 1499. What a waste of money. As bad as the product was the stupid customer service. No replacement. No cash back. No service & hell loads of hangups.
I called them rigorously for 3 days but got no help. I was away for a while & have just come back to india. So how can i forget my experience with naaptol.
I will now ensure that these guys have a bad reputation on every social network website that i know of starting with facebook. I have an access to thousands & thousands of people on facebook & i intend to few the traumatic experience on facebook warning people not to even visit the website. If required will go to a consumer court because my hard earned money is not a joke. Naaptol sucks. So do their products. This was my first experience with napptol and my last and will make sure it's the last experience for many many others too.
I am a very very agitated and a dissatisfied customer who got nothing but hangups from their customer service people. It was not even the product that i ordered.

Aug 14, 2020

Complaint marked as Resolved

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Address: Kolkata, West Bengal

I had bought a sony ericsson mobile phone from naaptol.com (Xperia M). As soon i got the product (after a delayed delivery, order no 7146421, ordered on 14th sep 13 and received on 29th sep 2013) i opened it and found that it has a micro sim slot rather than general sim card slot. I called the naaptol customer care regarding my concern that it has a micro sim slot and it was not mentioned anywhere in the product description. Even after many followup they did not respond properly; when i marked a mail CCing NCH they reverted me with a solution that I have to cut the simcard to fit into the slot. I dont want to cut the sim to fit into the slot, neither I am going to buy another simcard to use the mobile phone, I want to return the product. Please help me getting my money back. please contact me at [protected]@gmail.com [protected] for the chain mail i had followed up several times with the naaptol team.

Naaptol Online Shopping Complaints & Reviews

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Naaptol Online Shopping reviews & complaints page 73

refund of mobile

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Naaptol Replacement ( warranty) useless

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Non-delivery of order.

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Bluffing by Co

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Do Not Start My laptop

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Didn't receive the complete order

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Refund not processed in 19 day

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Received Empty parcel

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1 gram gold plated jewellery - 7560273

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defective mini sewing machine

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Worst service provided

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I Have not Received my product code

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But Naaptol still enjoying my money

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Fraud: unprofessional customer service

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Htc one mini not received

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Defective Mini PC from Naaptol 3rd grade service.

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Fraud going on from naaptol with collaboration of bluedart.

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Naaptol Complaint No. 5191936 / Order No. 7362227

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Sukkhi 57 pieces dinner set

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Product with incomplete product description - not refunding the money back

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