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Naaptol Online Shopping Complaints & Reviews

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Updated: Jul 4, 2026
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ਜਤਿਨ੍ ਕੁਨ੍ਦ੍ਰਾ
from Delhi, Delhi
Mar 27, 2013
Resolved
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Address: North West Delhi, Delhi

I have bought a Zync Z999 tablet (worth Rs.7999) from Naaptol 10 days back. The product delivered to me was defected. It had some software issues. I called Naaptol several number of times but they turned up on scheduled time. I also called Zync. They said download some s/w from their site. Trust me I tried at least 15 times but that s/w (467MB) never got downloaded. Then again I called them & they said sir your data cable is faulty, sometimes they said our tablet doesn't work on 64-bit computer, please find 32-bit computer. Sometimes they said download some USB s/w from google, etc etc... I'm so pissed off.. Finally I gave my tablet to some who somehow made it work by putting new s/w or something & I had to pay Rs.1500 extra to him. Now I need justice, Please help !!!
Aug 9, 2021
Complaint marked as Resolved 

NAAPTOL — Poor & substandard material

Dear Sir,

Vide my various telephonic messages undersigned had asked for a refund of the amount towards supply of very poor quality 102 pcs. Multipurpose kit supplied against order no.3741359.As desired I have also spoken & sent various SMS on phone No. [protected]. Accordingly may pl. expedite the refund of full amount at the earliest and oblige.
Regards,

(S.K.SHARMA)
[protected]
Dear Mr.Sharma,

We are sorry to note that the item that you have purchased through the order no-3741359.

As per our telephonic conversation you said that you have received damage/defective product.This is a very rare and unfortunate case and we apologize for the same.

We request you to kindly send the item back to our warehouse within 7 working days mentioning the order number on the packet.
* Items are to be returned with all accessories and original packaging.
* Careful attention is to be given with the packing of the product to avoid damage during transit.

Kindly do note- the above two points are to be strictly adhered to so that we may process with a refund.
We would request you visit your nearest Blue Dart office and send the whole product to the below mentioned address:

JS associates.
2, Mangesh Industrial estate,
Subhash Nagar
Mulund Link Road.
Nahur West - Mumbai 400 078.
Land mark Behind Designo Furniture Showroom

Also, provide the centralized A/c # 113260. Mode: DP to the logistics. You will not have to pay any courier charges for the same and if asked for the value of the order at the counter, kindly mention a value below Rs 1000 (as the order is defective does not hold any commercial value).

On the back cover of packing request you to add your name and complete address, along with Naaptol order no [3741359] and your mobile/ landline no for easy identification and further processing.

Please put the copy of print label/ invoice/delivery challan received by you (copy) inside the box along with a note stating the details of defect.

Kindly write back to us at [protected]@naaptol.com or call us at [protected] & help us with the awb# & cheque favoring name.

It would take 4 to 5 days for the product to reach us, & post that we would send you the refund cheque in 12 to 15 working days.

Request your patience in the interim.


Thanks & Regards,

Customer Care
Naaptol Online Shopping Pvt.Ltd.
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    Surender Kadel
    from Macherla, Andhra Pradesh
    Mar 26, 2013
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    Address: Hyderabad, Andhra Pradesh

    hello,
    I ORDER A SAMSUNG WAVE-Y MOBILE WORTH RS.. 7088 ON[protected], AND I AM GETTING A SECOND HAND MOBILE ON[protected] FROM BLUEDART I CALL TO NAA TOOL THAT THE MOBILE IS 2NDHAND, THEY TOLD ME PLS SEND BACK TO US WE WILL SEND YOU A NEW HANDSET. I SEND IT ON[protected] AND THEY GET THE DELEERY ON[protected]. AFTER THE I GIVE DAILY CALL TO NAAPTOL UT NO RESULE AFTER 3 MONTH, NO MOBIL NO MONEY REFUND

    SIR WHAT CAN I DO PLS HELP ME
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      Uday Kushwaha
      from Kolkata, West Bengal
      Mar 26, 2013
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      Address: South 24 Parganas, West Bengal

      Sir,
      I post this complain just to inform you that, i bought one piece mobile handset from Naaptol online model no.(VOX VGS-503 Dual SIM full Touch Screen Mobile with Digital Camera) . And they send it on 09/03/13 but that one is not working properly (problems are like- screen touch not working, FM Radio, Mega Pixel 3.0 Mega pixel, net not working)
      When i open net on this mobile the error in out of memory, and when i open fm it does not play.
      When i had complained about this problem they told send back the product, another product will be given in good condition but they send the same product with above mentioned problem only screen work but not proper.
      So, i kindly request you to take some step in this regard.
      Same issue i faced and send them that tab2 and expecting new one.
      I ll give info soon about my experience
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        B
        Bhavesh1110
        from Surat, Gujarat
        Mar 25, 2013
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        Address: Mumbai City, Maharashtra

        I buy Karbon mobile from Naaptol But when i Switch on the mobile on 1 day it got Restart they send me Dead Mobile and also they request me to send the Mobile to there address i do the same but still I haven't any response from naaptol. Please help and send my Mobile back with replace. i feel like i lost my 9000 rs.
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          D
          Dr.E.Surendran.
          from Delhi, Delhi
          Mar 24, 2013
          Resolved
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          Resolved

          I ordered and received an ultimate sofa cum bed through Naaptol. while opening the parcel the nozzle to attach to the electrical pump was not there. on examining the main item out of three openings to pump air in, the middle opening was not having the valve +closure as the other two opening. So the air was not at all kept in side.
          On continuously writing to the customer care they send the nozzle only. -3 times.To convey properly I attached the photo ,but again they spent time forwarding complaint to somebody else related to the Ad agency etc.I registered a complaint directly to CEO of naaptol,posted complaint in their feed back site, but at last replied that the warranty period is only for 7 days,so you purchase it from near by shop.
          I feel now that this advertisement through TV is to cheat public.The distributors are supplying the defected /second quality substances in India for their profit.
          Details:-
          Ultimate sofa cum bed Useful in Living Room &
          Bedroom ordered on 1.12.2012( order ID :5510696) through online and received
          on 14.12.2012.
          ( from Naaptol-27/02/2013
          Naaptol team
          Thank You for your valuable feedback your case id is :4235944)
          there should be some control over such online Tele marketing sites to confirm quality and after sale service from the distributors
          Thanking you
          Dr.E.Surendran,Thrissur,Kerala
          Aug 13, 2020
          Complaint marked as Resolved 
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            M
            mani1981
            from Rajkot, Gujarat
            Mar 24, 2013
            Resolved
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            Address: Gautam Buddha Nagar, Uttar Pradesh

            I had purchased a tablet via Order No.6141993 & 6142034 as on 15-3-13. And which is received through courier as on 18-3-13 & 20-3-13. In which is Tablet faulty & not in a working condition. & the complain is placed as on[protected]Complain No.4312445) which is still pending till today & the company is providing the information that your complain in under process. So plz. look into matter & Give my money back.

            Manish Khatri
            Anjar-Kutch
            Mo. +[protected].
            Aug 13, 2020
            Complaint marked as Resolved 
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              S
              sanusreth
              from Hyderabad, Telangana
              Mar 21, 2013
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              Address: Hyderabad, Andhra Pradesh

              I bought Nokia E5 in color red from Naaptol.com on March 7 for Rs. 9098 (order id: 6096024‏). I paid Rs. 9073 (after a discount of Rs. 25) through my Bank of Baroda Visa debit card. While I was excited to receive my new mobile phone, on March 12, Naaptol cancelled my order and automatically changed the status to "amount refunded". When I checked with their customer "care", they informed me that the product is not available anymore, so the amount will be refunded to my bank account. On my request they provided me a "transaction id" as evidence of refund transaction.
              However, till today my amount has not been refunded to my bank account. The customer "care" executives are every time asking me to wait for 24 to 48 hours to get a call back. But I have never received any call from them, and instead wasting my money and time in making calls to them.
              I also approached my bank to check the status of the "transition id" Naaptol provided. My bank says that the id is not useful, and bank cannot verify the status with the help of that "transaction id".
              I would urge Naaptol to immediately refund the amount to my bank account without any delay.
              Thanks,
              Nusreth
              Aug 13, 2020
              Complaint marked as Resolved 
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                rakesh10983
                from Chennai, Tamil Nadu
                Mar 20, 2013
                Resolved
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                Address: Ahmedabad, Gujarat

                Dear Consumer Court,

                My name is Rakesh Sutariya. I am from Ahmedabad. I had order mobile one from Naaptol.com on 17Feb13. They had send me defective piece on 25Feb13. so I sent back after talking with them as per their procedures on 12March13.

                Since then they have not sent me replacement nor they are taking the matter serious. already more than 35 days gone since I ordered the product online from naaptol.

                My order number is: 5991115.

                I very kindly request you to help me get the product.

                Thank you very much.

                Kind Regards,
                Rakesh Sutariya
                Aug 13, 2020
                Complaint marked as Resolved 
                Complaint resolved but not as suggested.

                they have provided refund. I request them to provide mobile. but they didnt because price of mobile has been hiked since I purchased. SO they said mobile is out of stock. but on there portal mobile is available. and the are selling too. nor have they paid any compensation for delay of 40 days.

                Regards,
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                  H
                  Hardik Patel
                  from Mumbai, Maharashtra
                  Mar 19, 2013
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                  Address: Ahmedabad, Gujarat

                  i have purchesed the bsnl pantel tablet from napptol online shopping on date[protected].i have received that[protected].when i have switch on tablet and trying to play video online from the youtube its not playing .so i have called to naaptol customer care they said that our senior person call to you with in a 48 hours.but nobady call me then again i had call to customer support then they said pls return to our warehouse.so i have returned that on date[protected] through the bluedart courier.and warehouse has received same on date[protected].after 5days i have asked for same then they said we are checking your problem and we will resolve and return to you also they said we will replace that tablet .but when i have receiving this tablet same tablet is there and same problem is still there when i have asked to custmer support then they said our senior will call you with in 48 hours.and also i have asked to rutern my payment but they said we will not commite your for return the payment
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                    Taruneel Mukherjee
                    from Jaipur, Rajasthan
                    Mar 16, 2013
                    Resolved
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                    Resolved

                    Address: Lucknow, Uttar Pradesh

                    Now a days open any website, we will find a add from Naaptol.com selling a LED projector 50" display for just Rs 5999/- only. I had an interest but still i was in a dilemma to purchase or not. I went ahead and purchased the same.

                    Later when started to operate....it was not 1% of what shown on the website. There is no proper display. The video output on the screen is not clear. Tried to adjust the clarity but not proper.

                    In simple language its a wastage of money. I am being continuously in conversation with naaptol customer but not getting any positive reply for my refund.

                    Please take my case seriously & try to get my refund as soon as possible as the product was repacked again in 10 minutes.
                    Feb 28, 2026
                    Complaint marked as Resolved 
                    Verified Support
                    Mar 15, 2012
                    Naaptol Online Shopping Customer Care's response
                    Dear Mr.Patil,

                    We regret for the inconvenience caused to you.

                    We would surely help you, kindly help us with your order id so that we can assist you further.

                    Kindly write back to us at [protected]@naaptol.com or call us at [protected] for further assistance.

                    Please be assured of complete resolution.



                    Thanks & Regards,

                    Customer Service.
                    Naaptol Online Shopping Pvt.Ltd.
                    I have purchased Blackberry storm 9530 in Rs. 11990 on 02/02/2011. I have made full advance payment from my credit card. I have made lots of call in their customer care for delivery status. They don't give proper answer.
                    I had ordered for a SanDisk Cruzer Blade 8GB PenDrive on 21 st of June, 2011 from Naaptol and my order no is: 1948568. Naaptol confirmed that they have received the payment for the pendrive worth Rs. 479.00 on 22nd June, 2011. I kept a watch on my order status and it never changed from "order shipped" to any other status. I never received the pen drive till date. I made several phone calls to their customer care service and received a hopeless service from everyone there. I gave written feedback still no go. I wrote to the CEO which is an option on their website still no go. I am left helpless. Openly these people are looting customers. I request you to look into this matter and provide me justice that I deserve. How is reputed newspaper like Times of India giving such big advertisements of Naaptol products? Why is law of India not taking any action against them and letting them carry out their business.

                    My email address is jasmine.[protected]@gmail.com.

                    Naaptol.com — fraud

                    i brought a mobile handset from naaptol.com by calling. and today i have paid Rs 9297/- by cash but i have given order for white color handset and they delivered me black handset.
                    hens again i called customer care at naaptol.com but they replied we cant do anything.
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                      drsandeep19
                      from Mangalore, Karnataka
                      Mar 16, 2013
                      Resolved
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                      Address: Udupi, Karnataka

                      sir i bought xelectron w007 gsm sim calling tablet with order number 4533593 and cash on delivery with one year warranty on aug 06 2012.now there is display problem,one purple line is coming in display which is increasing day by day in lower half of the tablet.when i contacted naaptol customer care i didnt get proper response and they repeatedly cut the phone after hearing the complaint.atlast someone in cust care gave xelectron cus care number and i phoned them and they sent me a mail to send tablet back to naaptol ware house for repair/replacement and i contacted phone numbers which was given in mail to contact for further queries,they told me there was no information about that and they told me to contact xelectron peopleonce again,and they once again they told me send tablet to xelectron service center ghaziabad,which is different address. now i am totally confused where to send the tab for repair.whenever i call naaptol with all the problem they tell that they have noted complaint and their service executive will contact with in 24 hrs .i have called somany times no call has come from past 10 days.kindly guide me in this regard.
                      thanking u
                      dr sandeep
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      abc
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                        N
                        narendratomar
                        from Mumbai, Maharashtra
                        Mar 13, 2013
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                        Address: Bijnor, Uttar Pradesh

                        Respected Sir/Madam,
                        I have purchased online Folding Cupboard (Wardrobe) - Stylish & Space Saving + Free Shoe Rack the order no is
                        6037679 but the product is not good and damaged also. I have complaint about the same to naaptol for replace the damaged product or money back but the are not taking care for my complaint.
                        Kindly help me about the same the company name and contact information are as below.

                        1900, Opp. Dariba Kalan,
                        Chandni Chowk New Delhi,
                        Delhi (state) 110006
                        Phone Number : [protected] / [protected] / [protected]

                        WITH REGARDS
                        NARENDRA SINGH TOMAR
                        ADARSH NAGAR
                        BIJNOR
                        +91 [protected]
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                          kumarraj_singh
                          from Bhopal, Madhya Pradesh
                          Mar 13, 2013
                          Resolved
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                          Resolved

                          Address: Bhopal, Madhya Pradesh

                          I purchased "Lyra 7-inch GSM SIM Calling Tablet (Android, 4GB Memory, 3G Support & Wi-Fi)" from Naptol.com vide order ID: 5816624 Dt.[protected]. I received a used and defective item and complained (complaint no. 4081642 dt. 23/01/2013 & complaint no. 4091033 dt. 25/01/2013). I was asked to send it back for replacement and the same was done thru Blue Dard Courier docket no. [protected] dt. 25/01/2013. I was shocked to receive the same packet back after few days without even removing the consignee copy of the courier services. I talked to the customer support of the website and was told to send it back again for processing refund. The same was done thru Blue Dart docket no. [protected] dt. 09/02/2013. I have been calling up for the refund ever since they parcel was delivered to them but they have been telling me to wait. I had been asked for my bank details for making refund thru NEFT which also was given to them on 01/03/2013 to Mr. Veer who assured me that the process will be completed latest by 08/03/2013. Nothing has been done so far and whenever I call their customer support, they ask me to wait for next 5-7 working days.
                          I request you to kindly intervene and get my hard-earned money back to me.
                          Aug 13, 2020
                          Complaint marked as Resolved 
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                            lourthuraj
                            from Pathankot, Punjab
                            Mar 13, 2013
                            Resolved
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                            Resolved

                            Address: Erode, Tamil Nadu

                            Dear Sir , I am louthu raj, i had purchased an LED MINI PROJECTOR with tripod stand, on[protected]. i had filed complaints for past three weeks, but i have received no satisfactory responsible answer from the concern department . That the customer representatives were saying our responsible department will contact you within 48 hours. but i awaited for three weeks , but there is no response . will it resolved my complaints?
                            i am really not satisfied with this product. i wants to return this soon as possible and i need to get my money back. The order number is 5973978

                            Thank you.
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            DO YOU WANT TO SELL IT?
                            I WILL PURCHASE IT IN 2500 RS..
                            PL COANTACT ON [protected]- VISHAL
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                              Arupratan Saha
                              from Kolkata, West Bengal
                              Mar 13, 2013
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                              Address: Cooch Behar, West Bengal

                              I HAVE RECEIVED FROM NAAPTOL SPY PEN OF Rs 2798.00 ON RECEIVED 09/03/2013 AT EVENING BY FIRST FLIGHT( DELIVERI ON CASH ),, BUT THIS PRODUCT IS DEFECTED WHEN OPEN IT.NAAPTOL COMPANI IS CHEATED WITH ME.WHAT SHALL I DO?MY MONEY IS LOST AT THAT TIME.PLEASE SOLVE.MY MOBILE NO [protected]( IN W.B.) MY ORDER NO-6079196 NAAPTOL.
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                                vktiwari222
                                from Haldwani, Uttarakhand
                                Mar 8, 2013
                                Resolved
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                                Resolved

                                Address: Howrah, West Bengal

                                Sir,
                                I had ordered a product from Naaptol.com on 06 Feb 2013 and my order No. was 5931287 (Micromax mobile A30) and then it was shipped vide AWB no. [protected] through Bluedart Courier. I received the product by paying 3820/- Rs. Cash On Delivery on 12 feb 2013 and eagerly i opened the packet and started the mobile but i found there was a problem in the touch screen as the touch screen of left side of the mobile was not working properly hence I immediately contacted with customer care at [protected] and complaint about that when he given me an adress as "Khasra No.386, Gali No.2, A-Block, Mahipal pur Extension, New Delhi, 110037" and told me to Repack the product as it is and send at the said address for replacement. I did the same and sent the product at said address through Bluedart courier vide AWB No,-[protected] on the sade day i.e. 12 Feb 2012 which was delivered at your office on 16 Feb 2013. Again after waiting of 20 days, I received the product through Bluedart courier on 08 March 2013 vide AWB No. [protected] but instead of receiving a new replaced product, I got the same product with lot of scraches and was repaired. Tell me that if any person pay for a new product then why he shall accept the repaired and old defective product. Hence again I contacted with customer care executive namely Anita and complaint about this and requested for cancellation of order and refund/Money Back, who given me a complaint no. 4170679. I am feeling so harrased and want my money back but they are not responding to me.

                                It is therefore humbly prayed kindly take legal action against naaptol.com and arrange to return this defective and repaired product and refund/money back.

                                I advise and request to every body to not buy any product from these naaptol.com type cheaters otherwise you will face a lot of problems like me and also waste your money.

                                Sir I have complete documentary and email proof of above and i can submit before you at any time.
                                Thanking you



                                Thanking you.
                                Yours faithfully
                                Vinod kumar tiwari
                                Aug 13, 2020
                                Complaint marked as Resolved 

                                Naaptol.com — Cheated send wrong material

                                I have purchase 3 nos stanless stell mug which is said to be keeping hot or cold coffee for long time for rs.488 plus delevry charges. But they send me tiffin box with platic container.
                                I have complaint to them but no action is taken
                                myOrder Number: 2589516 date 7th october 2011
                                Naaptol is a big cheater bloody harrased me since last 2 months and this is the one and only online shopping store which is a biggest fraud.
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                                  S
                                  SachinSM
                                  Mar 6, 2013
                                  Resolved
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                                  Resolved

                                  Hi,

                                  I ordered a Nikon Digital SLR camera on the Naaptol.com website on 23rd Feb 2013 as a gift to someone. The payment of Rs.32022 (including delivery charges) was made using a credit card. They mentioned that it will take 7-10 working days for delivery.

                                  The payment was made & credited to their account in next 3-4 days. All of sudden, today I got an information that the order is cancelled and the amount will be refunded back to my credit card account.

                                  My issues are -

                                  1. Why didn't Naaptol check its item stock availability or inventory before posting it on it's site?
                                  2. Why did it take them 11 working days to figure out that they did not have the item with them?
                                  3. In this process, I lost the opportunity of purchasing the similar camera from another vendor's shop. Now the prices have increased to Rs. 42000 for this item. Who is going to compensate this loss. If I would have known that the stock is not available in couple of days time from Naaptol, I would have purchased this from another vendor from his shop.


                                  I would like naaptol to either provide me the item as originally described of a good quality or reimburse the loss I have encountered.
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  i am suffering from same issue...what is your contact number.
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                                    A
                                    abhishekranjan
                                    from Pune, Maharashtra
                                    Mar 5, 2013
                                    Resolved
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                                    Resolved

                                    Address: Bihar

                                    I ordered for a "Padmini 3 Burner Glass Top - CS-3GT" (Order No. 5735730). Yes I recieved the order but the product was completely damaged and hence, I called the customer care to know the due process to return the damaged product. Post calling them and understanding the process fully, I returned the damaged product via Blue Dart Courier (AWB No.- [protected]) which was delivered on the 22nd Jan. Post delivery confirmation from Blue Dart,I called the Naaptol customer care to get an update, i was told that the product has not been recieved yet. This status continued after repeated calls and days. One fine day they asked for a POD from Bluedart which i sent. Till date I have not recieved the product despite the customer care confirming to me that the damaged product has been recieved. And everytime i call i get to hear different versions from different executives. Some still get back to say that they have not yet recieved the damaged product yet. I am sick and tired of this attitude and lack of consisitence and transparency in the way Naaptol conducts its business. It has been way more than 2 months and i am still waiting for my product. I make calls everyday to know the status, only to feel even more helpless everytime. I am going through so much of mental trauma because of this transaction with Naaptol.
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
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                                      vinaykumarpc
                                      from Mahbubabad, Telangana
                                      Mar 4, 2013
                                      Resolved
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                                      Resolved

                                      Address: Bangalore, Karnataka

                                      Dear sir,

                                      I am Vinay , i ordered "Car stereo with FM,MP3,USB, SD Card Support" on 27/02/2013. I got this 'order No - 6049376' on 2/3/2013.But when i see the product some difference i saw in that box what i see on your website when i am booking. Today we took this to garage for putting connection to our car.We connected as instruction label on stereo set green/green black to Right Speaker, Grey/grey black to left speaker , power cable to red, negative to black cable. After this when we switch on Car A spark Comes from inside the stereo set, And a bad burn smell comes. I think the product is not good itseems you told that it has a 6 months guarantee so i will returning back to your address. Refund money for defective of Car stereo product OR kindly take action about this product .. Inform about this what action you are taking about this very soon....... The details of order is below:-

                                      Order Number. 6049376
                                      Placed on Date: 27 Feb 2013
                                      Product Name: Car Stereo with FM, MP3, USB, SD Card Support + Speakers + Tweeters + 4GB Branded Pen Drive + Stylish Watch
                                      Delivered on: 2 Mar 2013 at 03:00 PM
                                      Courier Name: ARAMEX NPD AWB No. : [protected]
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
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                                        honiekareer
                                        Mar 1, 2013
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                                        Address: South Delhi, Delhi

                                        I bought 1 Sony Xperia Tipo from Naaptol.com in December. Initially i was using vodafone Sim card in it but within a month i tried to put another gsm Sim card in it and it wasn't working. I went to the Sony Service centre they said that there is a problem in the motherboard of this phone and they fix it but it took them over a month to fix this issue and then when i got this phone there was a problem with its charging. Its not getting charged properly then i visit again they said there is a problem in the cable....they changed that as well but again i faced same issue i visit them again but they said there is a problem in the cable itself and they replace the cable again. I still have this issue in the phone. I called Naaptol.com three times last time i talked to Umesh Kumar(Floor Supervisor) every time they said they will going to arrange call back for me but i never receive any call, and they said that i have to go to the service centre but service centre guys are not helping either. This Sony service centre is located in Lajpat Nagar, New Delhi. This is the worst service centre i have ever seen. Not even me i have 4-5 people every time shouting there because of 3rd class service. They don't even gave a loaner phone to use for the whole month when they were fixing my phone. Please help me in this case i don't need my money back i just need a replacement because i need a phone to use.

                                        Order ID with Naaptol.com# 5495856
                                        Complaint# with Naaptol.com# 4163812
                                        Aug 13, 2020
                                        Complaint marked as Resolved 
                                        Naaptol is a big cheater bloody harrased me since last 2 months and this is the one and only online shopping store which is a biggest fraud. I had ordered a product from Naaptol.com on 06 Feb 2013 and my order No. was 5931287 (Micromax mobile A30) and then it was shipped vide AWB no. [protected] through Bluedart Courier. I received the product by paying 3820/- Rs. Cash On Delivery on 12 feb 2013 and eagerly i opened the packet and started the mobile but i found there was a problem in the touch screen as the touch screen of left side of the mobile was not working properly hence I immediately contacted with customer care at [protected] and complaint about that when he given me an adress as "Khasra No.386, Gali No.2, A-Block, Mahipal pur Extension, New Delhi, 110037" and told me to Repack the product as it is and send at the said address for replacement. I did the same and sent the product at said address through Bluedart courier vide AWB No, -[protected] on the sade day i.e. 12 Feb 2012 which was delivered at your office on 16 Feb 2013. Again after waiting of 20 days, I received the product through Bluedart courier on 08 March 2013 vide AWB No. [protected] but instead of receiving a new replaced product, I got the same product with lot of scraches and was repaired. Tell me that if any person pay for a new product then why he shall accept the repaired and old defective product. Hence again I contacted with customer care executive namely Anita and complaint about this and requested for cancellation of order and refund/Money Back, who given me a complaint no. 4170679. I am feeling so harrased and want my money back but they are not responding to me.

                                        It is therefore humbly prayed kindly take legal action against naaptol.com and arrange to return this defective and repaired product and refund/money back.
                                        I advise and request to every body to not buy any product from these naaptol.com type cheaters otherwise you will face a lot of problems like me and also waste your money.
                                        Sir I have complete documentary and email proof of above and i can submit before you at any time.
                                        Thanking you




                                        Vinod kumar
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