National Highways Authority of India [NHAI] Complaints & Reviews

While crossing the "Vishankheda NH-12 Of Madhya Pradesh" Toll Plaza at 9:04 AM on 25th December. Our fast tag was showing as blacklisted. And, the employees took the money (Rs.70) in cash. Also they debited the money(Rs. 35) from fast tag balance.

I have nhai fast tag but it will not allow me to add money to my fast tag wallet due to kyc.though i have updated kyc but status shown kyc pending..and due to that reason i have to pay double toll charge.so plz resolve my issue as soon as possible.. vehicle no.GJ03EC8702...Mo.no.[protected]..Name: Devubhai L Bharai...

Our car MP09CN5999 was passing through dhule-palasner tollgate on Agra Bombay highway. We were kept awaited for more than 8 min with just two cars infront o[censored]s. Since we abided by the rule mentioned in NHAI circular if we had fast tag and had to wait for 10 seconds it will be free. When we told the toll keeper he misbehaved with us and not followed the rule released by NHAI.
Please take some action against them by either checking video recordings at toll and giving them education on NHAI rules

It is to sumbit that we are travelling from somnath to dwaraka on NH51.
At Kuchadi Toll plaza our car got blacklisted due to low balance.
We have requested the staff to take double charge and allow us to pass but don't know why the staff caught argument with us and manhandled our driver.
This act of rowdyism cannot be tolerated in our country.
We humbly request you to kindly take necessary action on this kind of staff and see to provide good service to the passangers.

Pipili toll gate, Odisha... Same day i. e on 9th Dec 2021 my fastag deduction was Rs 60 for onward journey and Rs 115 in return journey. Why?

While computing the total interest for the purpose of ITR, it appeared that the interest on a bond for Rs 400, 000/- has not been deposited for last two years. Can you please check and confirm urgently whether our findings are correct.
References: INE906B07ENO, CA1, EH2

Hi, I have recharged my SIB fastag with amount of 200 on yesterday and 80 rupees deducted in paliekkara toll plaza, Trissur. Now it is showing only 46 rupees in my account and there is no other transacts made on this. I have registered a complent for the same with id 79627. My registred mobile number is [protected].

Bank is considered this as the least priority and I don't have any faith on the bank persons. Kindly do the needful.

Regards,
Praveen

Sir/mam,
I am using airtel fastag service on my fourt vehicle (UP20AM7777), YESTERDAY i received a message from Airtel payment bank(fasttag), that 40rs deducted i.e., "You Paid Rs.40 at Sayyad Mazra Toll Plaza o[censored]P20AM7777 on 24/12/21 16:04:50. Avl Bal Rs.110.00 Txn ID: LN[protected]"
But i was not going anywhere.
So, please raise my complaint and investigate that my vehicle number car or related fastag using in any other car.

Toll fee deducted from account as well as collected it in cash at the toll gate. 45/- from account and 90/- in cash

I was charged toll of Rs. 100/- yesterday on 24.12.2021 while travelling from Pune to Satara for my vehicle no. MH12QM6274 at Khed-Shivapur Toll Plaza when there is no Toll for MH12 and MH14 registration vehicles. This is not the first time it has been charged. Also the people on the Toll plaza are instructed to compulsorily deduct Toll on all vehicles even when MH12 and MH14 registered vehicles are exempt. Please look into the matter URGENTLY and re-imburse my amount.

I want give details of chandwad plaza having charge double charge if even any person who return within prescribe time limit ( Any time period)
under which norms or act u charge same fair of return. give me details.if you do not having any information i will apeal under RTI act 2005 to consumer forum.

Regard,
Adv.Sagar R pardeshi
[protected]

Toll plaza not accept rule of 10 km. They charge full amount like others. I am from seldoh. 3km from.
NH 361. Haldgaon toll plaza butibori- wardha

Toll plaza not accept rule of 10km. They charge full amount from us.
Deepak k seldoh, near haldgaon toll plaza Nh. 361 Butibori-wardha.

My car UP14BE8960 is equipped with Fastag. However, while passing through the Brijghat Toll Plaza on 20-Dec-2021 3:55 pm, the booth displayed low balance, despite having sufficient balance of Rs. 371.
I was charged Toll fee of Rs. 55 along with a double user fee of Rs. 55, totaling to Rs. 110.

I request you to make arrangements for refunding the incorrectly charged additional charges of Rs. 55 as it was an error or a technical glitch with the machine at the booth.

Regards,
Rajat Agarwal
[protected]
[protected]@gmail.com

I daily commute from ahmedabad to nadiad by NEH-1. but maintenance of the highway is very poor.
following are places where repairing work is badly needed when you travel from ahmedabad to vadoadara.

1. near Reliance petrol pump

2. just 5 km before nadiad a 1 km long patch which is not repaired since 2 years.

3. other than these, there are so many potholes throughout the highway which are need to be repaired.

i think, the rate at which NHAI increases toll tax, they should also do repairing at that rate and pace.
previously the raod was maintained very regularly but since (around) last 5-6 years, the reapiring work is deteriorated like anything.

Same toll plaza cut price 60 and 115 same day at Hariabara, Araria, bihar
I send msg which forwarded by my fast tag
First msg -INR 115 toll debited from Tag 3XXX1FC0 for vehicle no. BR38AA2048 AT Hariabara on 23/12/21 11:24. Avbl Bal INR209. IDFC FIRST Bank.
Secon msg-INR 60 toll debited from Tag 3XXX1FC0 for vehicle no. BR38AA2048 AT Hariabara on 23/12/21 16:48. Avbl Bal INR149. IDFC FIRST Bank.
Kindly refund my rupee at any cost.

My vehicle number is KA04MR9390. I am using Airtel bank FASTag. Inspite of having balance of INR 4000 in my Airtel wallet, NHAI says there is no balance in my FASTag. I have raised complaint with NHAI and the complaint number is 4884272. When I ask for a tentative resolution date, I have been told that NHAI will call me when the issue is resolved. I have ended up paying more than 1000 rupees as penalty is different tolls in Karnataka.

The NH16 is the route from Kolkata towards Jamshedpur in Jharkhand, and beyond. On the Bengal side of the highway there are a number of metal structures which have been placed on the highway by the local residents and local police.
These are slowing down and obstructing the highway traffic. They are a menace to highway safety specially at night as there is no reflector attached to these metal structures which block 2 lanes out of 3 at many highway crossings.
Pls see the pictures attached which show the problem clearly.
Maybe the intent is to slow down the cars for safety reasons but actually the effect achieved is the exact opposite. Because these obstructions are a menace, and cars often collide with them at high speed causing needless accidents and Damages.

I believe these are not authorised by NHAI and just placed without any permission from anyone by local residents and/or local police.
It’s my sincere request to NHAI to act stringently against these obstructions and have them removed for safety of both pedestrians and vehicle travelers on highway

Complaining about toilet and drinking water facility at Bhatiwada toll plaza between Dahod and Godhra. There are no any drinking water facility and toilets are in very bad condition. Not maintained and even not properly build.
Also not working all lane for pass through at night. Fast tag lane indicates green light but lane is blocked. Long lines of vehicles on other lane. 3-4 minutes take to pass toll plaza. So what is the benefit of fast tag. Plz solve this problem and make sure that every toll plaza has proper drinking water and toilets facilities. And also make sure that the all lanes are properly operated. Thanks

From past 12 years road conditions was not good every where pits in the roads.

Due to central government Party change fr congress to Bjp this road work project dropped with out completing