National Highways Authority of India [NHAI] Complaints & Reviews

My car UP14BE8960 is equipped with Fastag. However, while passing through the Brijghat Toll Plaza on 20-Dec-2021 3:55 pm, the booth displayed low balance, despite having sufficient balance of Rs. 371.
I was charged Toll fee of Rs. 55 along with a double user fee of Rs. 55, totaling to Rs. 110.

I request you to make arrangements for refunding the incorrectly charged additional charges of Rs. 55 as it was an error or a technical glitch with the machine at the booth.

Regards,
Rajat Agarwal
[protected]
[protected]@gmail.com

I daily commute from ahmedabad to nadiad by NEH-1. but maintenance of the highway is very poor.
following are places where repairing work is badly needed when you travel from ahmedabad to vadoadara.

1. near Reliance petrol pump

2. just 5 km before nadiad a 1 km long patch which is not repaired since 2 years.

3. other than these, there are so many potholes throughout the highway which are need to be repaired.

i think, the rate at which NHAI increases toll tax, they should also do repairing at that rate and pace.
previously the raod was maintained very regularly but since (around) last 5-6 years, the reapiring work is deteriorated like anything.

Same toll plaza cut price 60 and 115 same day at Hariabara, Araria, bihar
I send msg which forwarded by my fast tag
First msg -INR 115 toll debited from Tag 3XXX1FC0 for vehicle no. BR38AA2048 AT Hariabara on 23/12/21 11:24. Avbl Bal INR209. IDFC FIRST Bank.
Secon msg-INR 60 toll debited from Tag 3XXX1FC0 for vehicle no. BR38AA2048 AT Hariabara on 23/12/21 16:48. Avbl Bal INR149. IDFC FIRST Bank.
Kindly refund my rupee at any cost.

My vehicle number is KA04MR9390. I am using Airtel bank FASTag. Inspite of having balance of INR 4000 in my Airtel wallet, NHAI says there is no balance in my FASTag. I have raised complaint with NHAI and the complaint number is 4884272. When I ask for a tentative resolution date, I have been told that NHAI will call me when the issue is resolved. I have ended up paying more than 1000 rupees as penalty is different tolls in Karnataka.

The NH16 is the route from Kolkata towards Jamshedpur in Jharkhand, and beyond. On the Bengal side of the highway there are a number of metal structures which have been placed on the highway by the local residents and local police.
These are slowing down and obstructing the highway traffic. They are a menace to highway safety specially at night as there is no reflector attached to these metal structures which block 2 lanes out of 3 at many highway crossings.
Pls see the pictures attached which show the problem clearly.
Maybe the intent is to slow down the cars for safety reasons but actually the effect achieved is the exact opposite. Because these obstructions are a menace, and cars often collide with them at high speed causing needless accidents and Damages.

I believe these are not authorised by NHAI and just placed without any permission from anyone by local residents and/or local police.
It’s my sincere request to NHAI to act stringently against these obstructions and have them removed for safety of both pedestrians and vehicle travelers on highway

Complaining about toilet and drinking water facility at Bhatiwada toll plaza between Dahod and Godhra. There are no any drinking water facility and toilets are in very bad condition. Not maintained and even not properly build.
Also not working all lane for pass through at night. Fast tag lane indicates green light but lane is blocked. Long lines of vehicles on other lane. 3-4 minutes take to pass toll plaza. So what is the benefit of fast tag. Plz solve this problem and make sure that every toll plaza has proper drinking water and toilets facilities. And also make sure that the all lanes are properly operated. Thanks

From past 12 years road conditions was not good every where pits in the roads.

Due to central government Party change fr congress to Bjp this road work project dropped with out completing

Sir, NH67 CC road is under construction from past 3 years and not yet completed. I regularly travel from Ballari to Hosapete, road is full of dust, no flyovers to connect highway, no proper bypass roads, no level road on bridges, This road have most dense traffic because heavy vehicles of JSW & KPCL regularly ply on this road. This is one of the most neglected highway in Karnataka. It is my kind request to look into this road & resolve the issue.

Haryana m madina toll plaza government ki taraf se toll band karnay k baad bhi toll chalu h or sabhi s cash lia jaa raha h anurodh h ki government order kbina chalnay valay iss toll plaza ko band karva jaye joki dssc campany chala rahi hai

The rumble strips infrong of our house in azhiyur chungam infront of ojin restaurant and coolbar is causing our entire house vibrate.My father is a doctor practicing there for a long time and this vibrations are disturbing them .A humble request to remove those rumble strips.

Starting from Bharatpur via SAVER & RARAH at various places road is very poor in condition. Material used very low quality. Both bridges near SAVER AND RARAH are also damaged and desigen also not appropriate as per NH parameters. I am watching this road for long time. No concerning agency taking steps to repair as per NH PARAMETERS. Will you please look in this matter.

Respected Sir,
I Ram Kumar Jain age 81 Nabardar village Ugala. I want to bring to your kind notice that while crossing the FEE PLAZA MILK MAJRA NH-73 on 17TH DEC 2021, I asked for return journey toll but was not even given the option to buy return toll (even board mentioned Rs. 125/- for Return Journey). When I crossed the Fee Plaza, I was charged Rs. 80 single side and Rs. 160 While returning back after around 3.5 hours. When I asked for the justification they misbehaved badly with me. I am a law abiding citizen of the country. So, I want to bring such suspicious activity to Authority knowledge and request for justice.
They were not fearful of any law and order. They told me that no one can do anything and complain where ever possible.
Attaching the receipt for your reference. Kindly do the needful.

Thanks and Regards
Ram Kumar Jain
[protected]
[protected]
Village Ugala,
thesil Barara,
district Ambala,
Haryana

கண்னியாகுமரி தேசிய நெடுஞ்சாலையில் உள்ள துலுக்கபட்டி ஊர் அருகே அனுகுசாலை அமைத்து தரும்படி கேட்டுக்கொள்கிறோம், இதனால் பல ஊர் மக்கள் பயன் அடைவார்கள், உயிர் பலிகள் குறையும் என்பதையும் தெரிவித்துகொள்கிறோம்.

My vechile numBer is TN 10 AH 9082 MARUTI ALTO located in chennai on 28/5/2021 amount was deducted rs 90 in dankuni toll plaza kolkatta and on 2nd june with truck charge of rs 360
nhai complain tnumers is 3792971 and 4004142 my mail id is [protected]@yahoo.com the fasttag is associated with cityunion bank
in wattas as per request of nhai rc book insurnace and phhto of vechile was sent so far no response when calling toll free number they say will escalte problem nothing happeing for six months my contact numer is [protected]
they are not able to connect to any higher ups and for last five months this pending and no refund has happeded one my vechiel si car dedecuted in truck which i techincally not correct and those days are total lock down in tamilnadu with permssion we can go out

FasTag Account Number : 34161FA820328E401A381D00
Vehicle No : MH12PT0841

I travelled from Pune to Lonavala on Pune - Mumbai expressway and crossed the Talegoan Toll Plaza on 19th Dec 2021 10:10 AM. I was charged Rs 203 on my FasTag. Similarly on my return from Lonavala to Pune, I crossed Talegoan Toll Plaza on same day and was again charged Rs. 203 on 19th Dec 2021 04:10 PM.

Pune to Lonavala transaction id: 20211219111212800110168043279176985
Lonavala to Pune transaction id: 20211219111212800110168040279284909

As there was a deduction in toll twice, request you to look into this and refund the corrected amount to my FasTag account.

Respected sir, my vehicle AP39TX1991
Has been at jodidharmapuram tollplaza- Andhrapradesh on 22 dec 2021 at 6:00 am in the morning but the working staff at the toll plaza said they required some time to allow the vehicle to pass through we waited nearly 45 min bit still they didn't allow saying fast tag not working .same vehicle before has passed through 5 toll plazas with the same tag with no issues.At this toll plaza they had stopped and not allowing vehicle to pass.

This toll both is collecting money from public but roads are not maintained from more than 10 years..it have no fast tag ...its working because some local MLA is supporting it and taking commission

It is intimated that while driving our car i20 Hyundai White colour Car with No. CH01 AG 9554 on 18 Dec, 2021 from Gwalior towards Jhansi, on the Toll plaza "DAGRAI", after scanning Fastag, message displayed was "INSUFFICIENT amount".

With great Difficulty, We managed to came out of the queue in reverse gear, to get the money loaded in Fastag (Rs. 1-000/). After wasting 15 minutes in this process, we reached Toll Gate to cross, and it operated to allow passing of our i20 Car. But to our Shock, the toll gate fell on our Car before the car could have crossed the passage. Thereby, it damaged the car roof due to hitting of the gate. The whole activity has been captured in the CCTV installed on that Toll.
Again due to the damage caused due to hitting the car, we stopped our car. A lot of time wasted in arguments. Staff simply apologized for the mal-fuctioning of the toll gate.
The message after toll tax deduction was:
"Paid Rs. 120.0 toll for CH01AG9554 on 18 Dec, 2021 6:16 PM. TXnld : 001000211218139160402. Updated paytm Bal: Paytm Wallet - Rs. 1705.28.
So clearly, there was balance of Rs. 825.28/- before top-up of Rs. 1000/-, but wrong message was displayed as "insufficient balance, thereby causing embarrassment & wastage of time.

seema bahga, 353, Sector 48-A, Chd.
[protected], [protected]

Near porbandar from 3 mile bus stand entry ramp on NH51 dwarka bound is under some dispute and is causing people to go on wrong side of highway.
This section of highway is been built for around 2 years and there is lots of accidents causing many deaths.
The entry ramp is not built and close at 3 mile bus stand across from HONEST restaurant.
Because of this unbuild ramp people are using wrong side of highway to get on dwarka bound.
Also exit and entry ramps to many villages are still un finished.
I believe the construction is over as toll collection has already started.

Sir/madam,
I am from Muzaffarnagar uttar pradesh
And on 13 dec 2021 i was on chhapar toll plaza which is less then 20km from Muzaffarnagar and they are not exempting me as local person and charging the toll even after showing my ID proof.
Kindly do the best possible for me.