National Highways Authority of India [NHAI] Complaints & Reviews

On 13th nov 2021 I crossed sriperumbathur toll around 7.13am from chennai towards kanchipuram.I was charged Rs. 50 through fasttag. Then from kanchipuram to chennai i crossed sriperumbathur toll around 3.55pm on the same day i was charged Rs. 50 through fasttag instead of charging the balance amount for return journey. I don't know what the fasttag purpose. I request the NHAI to take action against the toll plaza.

Doddaballapura (Di), gunjur (vi),
Sir I'm lorry driver
In toll plaza operator toking with me bad words and Bad language
Ther one person verry Bad fellow in toll no 1

We see that Non standard barricades are placed on highway at pandluru, between Gudur and Naidupet in nellore district Andhra pradesh.
This place is a 4 road junction and The barricades placed here are completely blocking the visibility of other side vehicals waiting to cross the road. This is causing to accidents, vehicals hitting the barricades or vehicals applying brakes suddenly causing toppling of vehicals. Incidents happened multiple times and seems no action was taken to prevent.
The barricades are donated by nearby hotel and they are of sub standard lacking indications, blocking visibility, more height etc.
Changing the barricades to well standard ones will resolve the issue.
Requesting to take action to resolve the same.

Thanks and regards
Anilkumar k
[protected]

I am wrongly charged for 350 rupees from IHMCL..the message comes like this in my mobile. Rs 350.00 debited from your FASTag towards shortfall in toll charges for Mikirati Hawgaon Toll Plaza txn ref no. 0010002112141017032916. In case of any dispute pls call within 7 days -IHMCL.
Earlier I made a complain about double charge deducted in one toll plaza. Is this a punishment for my complain. Please resolve the problem.

I have fast tag on my car but toll plaza staff take money from me and said these cameras are not working
So solve my issue as soon as possible

Sir
I travelled from Ghaziabad to Haridwar with my Car UP14DX7091 on 10th and 21st Nov 2021 and returned on the same day within 12 hrs but at SIWAYA TOLL PLAZA, I was charged Rs.95/ twice through Fastag for going to Haridar and for return journey, while it should be half for return journey.
So please arrange to refund Rs.45/- for each day.
Regards

Jitendra Kumar Pathak

Sir
I travelled from Ghaziabad to Haridwar with my Car UP14DX7091 on 10th and 21st Nov 2021 and returned on the same day within 12 hrs but at SIWAYA TOLL PLAZA, I was charged Rs.95/ twice through Fastag for going to Haridar and for return journey, while it should be half for return journey.
So please arrange to refund Rs.45/- for each day.
Regards

Jitendra Kumar Pathak
[protected]

On dated 13.12.2021 at about 06.04 PM while passing the toll gate namely "CORAL ASSOCIATES (A to C), Gudipada Toll Plaza, the person engaged in the toll plaza did not allow me to move with the reason that your fast tag has no sufficient balance and forcibly took Rs 150/- including fine for NON-Fast tag. Whereas my fast-tag had balance of 150/- and connected with paytm wallet and account, though the paytm wallet at that time had no balance and immediately i added money to my Paytm wallet but the toll plaza persons claimed it will take 15 minutes to active your Fast tag, but when the Fastag is connected with Paytm and the same can be deducted from my Paytm wallet. But without doing so the toll plaza person forcibly charged penalty fee for non Fast tag, which is not only shows unprofessionalism but also worst service to the public at large, and government is being blamed for this wrong doing of this unprofessional toll plaza persons engaged.
Date of occurrence: 13.12.2021
Time: 06.04 PM
Lane: Lane-4
Toll Plaza Name: Gudipada, Coral Associates, Khorda.
Receipt No. 1003782
Vehicle Regd No. OD02AR5650
Phone No. [protected]
Tag Sequence No. 30803457.
Name : Subhendu Routray (subhendu.[protected]@gmail.com)

Sir,
This is a today's incident. I was about to cross Landhri toll plaza . I was told that toll has been started then i went to make a monthly pass as i am a routine passanger. The computer operator told me to submit photocopy of RC AND ADHAR CARD i told them right now i dont have photocopy. I was getting late in office i requested to allow me for today . In evening i will submit but they did not mark my word and i was forced scan my fast tag for full amount which was not justified. Now i want to ask that if official of toll plaza has started to submit RC and adhar card then they must have service for photocopies of the document because there is no shops near toll plaza...just because i dont have photocopies i have been charged 80 rs. You are requested to refund this amount to me because it was not justified. Otherwise i have to file my complaint consumer court for this matter. Vehicle no is HR20AB 4817

Sir,
This is a today's incident. I was about to cross Landhri toll plaza . I was told that toll has been started then i went to make a monthly pass as i am a routine passanger. The computer operator told me to submit photocopy of RC AND ADHAR CARD i told them right now i dont have photocopy. I was getting late in office i requested to allow me for today . In evening i will submit but they did not mark my word and i was forced scan my fast tag for full amount which was not justified. Now i want to ask that if official of toll plaza has started to submit RC and adhar card then they must have service for photocopies of the document because there is no shops near toll plaza...just because i dont have photocopies i have been charged 80 rs. You are requested to refund this amount to me because it was not justified. Otherwise i have to file my complaint consumer court for this matter.

No proper service road and toll charges are very expense, nearly they are charging 3ruppee/km and this toll is available for more than 15yrs and still they are just pulling money from public and there is no authority to question them

I Use toll road only for 3-4km but i am forced to pay full toll fee, there is no service road provided for local people and there is no proper response,
how can some one expect to pay full amount for 2% usage
There should be rule for local and short distance users or service road need to provided .

Even after paying such a high toll fee there is no proper road, road from tumkur to sira has numerous of pot hole which is not easy to drive also it is damaging our vehicle,
i am paying more than 2ruppee/km still this is the condition and it is not first time every 6months this happens and it takes 3-4months to get repair and after few months again same

nhai is just taking money promising clean road for smooth and safe drive but here there is no road itslef only pot holes
i have raised multiple complaints still no solution every time comlaint will be closed without solution

I traveled from Pune to Kolhapur on 11/12/2021 i.e. Saturday and paid 200/- at Khedshivapur Toll Plaza as I didn't have FastTag at that time.
But the toll is free of charge for MH 12 vehicles as demanded and we were in a hurry to reach Kolhapur for a function and hence we request you the refund.
After that we installed FastTag at Annewadi Toll Plaza.
While returning also 100/- were debited from the FastTag account at Khedshivapur Toll Plaza on 14/12/2021 i.e. Tuesday.
Hence I'm expecting a quick action and refund of total 300/-
ICICI FASTag accnt no. 27723269

There is no separate line for fastag users at Milk Majra Toll Plaza Haryana. resulting in huge traffic jams all the time. this is also vey unsafe, . mis management of this toll plaza has resulted in unsafe & high noise pollution in this area

Toll Plaza- Baswant Toll Plaza
Toll Amt- Amount Charged 190.00 via Fast Tag
Vehicle- No.MH14FM6587
Travel Date- 13/12/2021 Time-13.25
I Realize that High Charges on this Toll Plaza for 55 km.

I was forced to pay in cash, despite of having fastag with sufficient balance

Toll plaza- Bhopal Bypass, Mubarakpur

I did recharge of fasttag on 28 November 2021 at 1.27 pm amout of Rs.1000 through bhim upi recharge successful from upi bhim but not credited to my fasttag account union Bank of India so I did complaint to ubi fast toll free number they told that they not received money or I did complaint to BHIM UPI they told that recharge was successful. So I did not get any solution .the transaction id no is[protected].
Complaint no of bank of baroda from where money deducted BBPU[protected]

This toll plaza does not have Fastag and number of lanes are very few. ONe has to wait 20 minutes at least to cross the plaza. Also the roads around it are in pathetic shape....

Dear Sir, I traveled from Vijayawada to yerravaram on my personal vehicle on 13.12.2021 and the route length after hanuman junction is very bad and for that condition of roads it is very much regretted for paying toll fee also.
The road is full of heavy pot holes and ditches.
It is requested to survey the road condition and arrange to attend repairs on war foot basis.