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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
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Updated: Dec 12, 2025
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 107

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P
Praveen Red
from Hyderabad, Telangana
Dec 31, 2021
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Address: Bhiknoor Toll plaza, Kamareddy District, Telangana

Bhiknoor Toll plaza staff (nearby Kamareddy, Telangana) are of very rude behaviour.
Our vehicle fastag is blacklisted due to low balance and insisted us to pay by cash but I am out of cash in hand. I am about to recharge the fastag but the operator along with three other persons could not wait and started using vulgar language on me and also manhandled me all at a time. I got some injuries on my collar bone due to their hands on me.
So, requested to take the stringent action on them to avoid such incidents again
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    9
    9833293661
    from Mumbai, Maharashtra
    Dec 31, 2021
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    Extra money getting deducted at Tolls
    Kindly refund my money.
    My car number : MH04KL4475

    Fastag linked through IdBI bank
    Registered mobile number : [protected]
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      R
      Rehan Smile
      Dec 31, 2021
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      Address: Jainamore bokaro

      Date : 12/31/21
      I didn't had a fast tag and i was asked to pay 150 where the price board said 30 for cars then i gave 200and i was told that no money will be returned and when i argued i was said that i will beat you if you don't leave. They even used abusive language
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        A
        Ayush kumar Rastogi
        Dec 31, 2021
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        Address: 193, achpalgarhi, pilkhuwa , dist hapur,

        My name is Ayush Kumar Rastogi. I recharged my monthly pass of fast tag of vehicle number DL1CS4945 but instead of this toll booth operator recharged a car number DL5CS4945 . After my argument operator said it was mistake by me in telling the number But I was correct. Operator did this by cause. I asked him how can they recharge monthly pass for a random Vehicle whose papers for local residents is not submitted as that car in not from local area. I paid 285 rs. Again for my monthly recharge. This is totally a scam running at toll booth. This toll booth is located in Delhi meerut expressway, chajarsi, pilkhuwa dist hapur. My phone number is [protected]. I want to have you a look on this scam as these type of operators can easily scam 6-7 person daily. Please consider my complaint
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          V
          Vijay Harchand
          Dec 31, 2021
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          Address: Harsa Mansar on NH1A between Pathankot and Mukerian

          I travelled in my car PB35AC6364 from Pathankot to Mukerian on 25 Dec 2021. I was charged Rs.105.0 during onward journey at 2.25 pm at Harsa Mansa toll plaza throgh fast tag. During return journey at 3.05 pm on the same day, I was again charged Rs
          105.0 at same toll plaza throgh my fast tag
          I was not given any discount which was due to me. Request get refund of discount due to me and take suitabe action against defaulters to avoid such lapses in future too. I have attached screen shot of transaction slips for your ready reference
          +1 photos
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            M
            Makarand Koppal
            Dec 31, 2021
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            Mumbai- Pune express way having very bad quality of road & many places work is going on so only one lane is operational hence traffic takes place & unable to maintain required speed. Then why full toll getting collected.
            Why yellow line rule applies on toll plaza many times fasttag line was more than 500mtr still toll getting collected.
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              D
              Divine Institute
              Dec 30, 2021
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              Address: Chhattisgarh

              I recieved notice while recharging fastage that i need to update KYC for continuation of service, which i deed immediately and uploaded documents un mentioned site. But then NHAI is neither recharging and nor it is approving KYC, It shows KYC is pending and 1033 says it will take 7 days for KYC approval.en why NHAI blocks fastage while KYC is pending. Bank also do KYC but they do not block the account.
              +1 photos
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                R
                RPCaloniya
                from Rohtak, Haryana
                Dec 30, 2021
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                Address: 639/33 Vishwakarma Nager Kath Mandi

                On 30/12/2021 At about 2.43 pm
                My Fastag of vehicle number HR12 AM0357 was deducted for Rs.60/-
                And I was charged Rs.120/- by the Staff of the Toll plaza
                +1 photos
                Dec 30, 2021
                Updated by RPCaloniya                 Not Resolved
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                  P
                  prajwal zende
                  Dec 30, 2021
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                  UNDVARIYA toll plaza in Rajasthan is very poorly managed, had a long waiting of 20 minutes due to poorly managed gates and on top of it the toll managenent people were arrogant and non Co operative
                  Against the rule collected the tolls inspite of huge delay
                  Please take some action
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                    P
                    Pavani Tammineni
                    Dec 30, 2021
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                    Address: nathavalasa toll plaza, vizianagaram.

                    Fastag scanning is not done efficiently every time we are getting delayed 15 mins at toll plaza, nathavalasa, vizianagarm. The main purpose o[censored]sing fastag is not being fulfilled. in this regard, we request the kind authority to resolve the problem as early as possible. Also request to increase handheld scanner in every booth. To get that machine also it is taking too much time because only one such machine is available for the entire busy toll plaza.
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                      A
                      Akk1
                      from Thane, Maharashtra
                      Dec 29, 2021
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                      Since PayTM balance was insufficient, we paid cash at Khalapur Toll (Rs 270).
                      Later, PayTM was recharged and money was charged on FasTag on Rs. 203 which was not supposed to be charged. Request you to refund the same. Thank you.
                      Details are mentioned below:

                      Date:[protected]
                      Time: Khalapur Toll - 8:58AM
                      Talegaon Toll - 10:00AM

                      Car Number: MH 02 AQ 485
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                        R
                        rohit.dua1982
                        from Noida, Uttar Pradesh
                        Dec 29, 2021
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                        Hello Team,
                        I travelled on 25-Dec-2021 from Dasana toll and exit on Jakhauli for Kundali and amount deducted from Fasttag Rs. 75 (order id[protected], Vehicle no. HR05Y0805.

                        Then on return I travelled on 28-Dec-2021 from Jakhauli Toll and exit on Dasana then amount deducted from Fasttag Rs. 90 (order ID[protected], Vehicle no. HR05Y0805.

                        Why there is difference of amount as both side tax should be same.?
                        Can you please check and update on this?

                        Attaching receipts for your reference.
                        +2 photos
                        Jan 05, 2022
                        Updated by rohit.dua1982                         any update on this complaint as till now no response from your side.
                        Jan 05, 2022
                        Updated by rohit.dua1982                         ????
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                          D
                          Deshraj0
                          from Gwalior, Madhya Pradesh
                          Dec 29, 2021
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                          Address: Choundha Toll Plaza, National Highway 3, Morena, Madhya Pradesh 476001

                          महोदय
                          नम्र निवेदन है कि Choundha Toll Plaza, National Highway 3, Morena, Madhya Pradesh 476001 के टोल टैक्स पर गलत तरीके से टोल टैक्स की बसूली की जा रही है। मैं 23.12.2021 को Morena सिटी के पास इस्थित माता बसिया के मंदिर पर गया था माता पर जाने के लिए टोल टैक्स से पहले ही बाय पास रोड़ जाती हैं जिसके लिए टोल टैक्स को पार नही करना पड़ता है। फिर भी टोल प्लाजा वालो ने गलत तरीके से मेरी गाड़ी नंबर MP07 CE6142 का टोल टैक्स मेरे फास्टेग से 70 रुपए काट लिया है। जो की बहुत ही गलत है। कृपया इस तरह की बसूली की जाच करके इस टोल प्लाजा के मालिक पर उचित कार्यवाही करे। इस तरह की घटना मेरे साथ दो बार हो चुकी हैं। और रोज बहुत से लोगो से इस तरह से अबेध बसूली की जा रही है। उसकी जाच की जाए और इस तरह की अबेध बसूली को बंद कराया जाए।
                          मेरे कार्ड से हुई अबेध बसूली की जानकारी इस प्रकार हैं।
                          1- 22.01.2021 Time 05.50PM Amount 70 RS
                          2-23.12.2021 Time 01.08 Amount 70 Rs
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                            6
                            637
                            from Haridwar, Uttarakhand
                            Dec 29, 2021
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                            Dear Madam/Sir,
                            I have surender my sbi fastag on 15 dec 2021 . SBI FASTag surrender req no is SBIFTCL[protected] . I have try many times to contact sbi fastag but there is no response from there side and my fastag surrender process is not completed yet.
                            Please take the necessary action to solve my problem as soon as possible.

                            Regards:
                            Sandeep,
                            [protected]
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                              R
                              Rohit Devikar
                              Dec 29, 2021
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                              Address: Sinner Nashik Toll plaza

                              Daily commute from Nashik to sinner. Everyday I am facing the problem of traffic. I am using fastag, but still I wait 20-30 minutes at toll plaza most of the time. Toll authority not following the rules and regulations of traffic, even not following any guidelines (like yellow line at toll). Please solve the issue as early as possible.
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                                P
                                pramod Openings
                                Dec 29, 2021
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                                Address: Basghatta, KATRA muzaffarpur bihar

                                Khesra No.. 952, 1053, which come under NH -527, Is disputed which case is pending in Patna high court still case is going on mean while NH 527 started land acquisition so we have noticed to land acquisition department Muzaffarpur that stop the payments of above mentioned khasras. But influence of money and power. Officers of department released payment of without court orders.
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                                  स
                                  सच्ची बात
                                  Dec 29, 2021
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                                  Sir chindwara to seoni NH347 road charge full toll tax but the road maintenance are zero .the road condition are worst .big holls are on the road .and also behavior of toll staff are very bad. Please take a action this type of contractor which is very careless in there work
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                                    G
                                    Gouravgosain
                                    Dec 29, 2021
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                                    At Milkmajra NH-73 RS. 80/- toll tax deducted by the toll plaza worker at duty and same amount is also deducted by fasttag online.
                                    Details are as under:
                                    Deduction at toll Plaza by
                                    Tick No:[protected] shift : 2 date 27/12/2021 at 07:08:29 vehicle no. 4976
                                    And deduction in fasttag detail
                                    Vehicle reg no. MA3JMT31SMG527793
                                    Fasttag Id : 34161FA820328E401E267540
                                    Toll crossed on 27/12/2021 7:05 am
                                    +2 photos
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                                      G
                                      Gouravgosain
                                      Dec 29, 2021
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                                      At Milkmajra NH-73 RS. 80/- toll tax deducted by the toll plaza worker at duty and same amount is also deducted by fasttag online.
                                      Details are as under:
                                      Deduction at toll Plaza by
                                      Tick No:[protected] shift : 2 date 27/12/2021 at 07:08:29 vehicle no. 4976
                                      And deduction in fasttag detail
                                      Vehicle reg no. MA3JMT31SMG527793
                                      Fasttag Id : 34161FA820328E401E267540
                                      Toll crossed on 27/12/2021 7:05 am
                                      Toll deducted on 27/12/2021 7:15 am
                                      +2 photos
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                                        R
                                        Ravish Dhillon
                                        Dec 29, 2021
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                                        Accident due to bad bumps

                                        Address: Sonepat

                                        Hello,

                                        My self ravish from sonepat, Sir/ma'am on (4th of December 2021) i was travelling to fridabad via KGP(Eastern Peripheral) on my bike and met with a severe accident just due to BAD BUMPS in the road.
                                        It was that bad, i got 4 fractures and bike got badly damaged.
                                        I just wanna know why NHAI recover road taxes and these toll taxes and all, if you cannot give the good roads, its very bad if your people getting...
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