National Highways Authority of India [NHAI] Complaints & Reviews

Dear Madam/Sir,
I have surender my sbi fastag on 15 dec 2021 . SBI FASTag surrender req no is SBIFTCL[protected] . I have try many times to contact sbi fastag but there is no response from there side and my fastag surrender process is not completed yet.
Please take the necessary action to solve my problem as soon as possible.

Regards:
Sandeep,
[protected]

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Address: Sinner Nashik Toll plaza

Daily commute from Nashik to sinner. Everyday I am facing the problem of traffic. I am using fastag, but still I wait 20-30 minutes at toll plaza most of the time. Toll authority not following the rules and regulations of traffic, even not following any guidelines (like yellow line at toll). Please solve the issue as early as possible.

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Address: Basghatta, KATRA muzaffarpur bihar

Khesra No.. 952, 1053, which come under NH -527, Is disputed which case is pending in Patna high court still case is going on mean while NH 527 started land acquisition so we have noticed to land acquisition department Muzaffarpur that stop the payments of above mentioned khasras. But influence of money and power. Officers of department released payment of without court orders.

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Sir chindwara to seoni NH347 road charge full toll tax but the road maintenance are zero .the road condition are worst .big holls are on the road .and also behavior of toll staff are very bad. Please take a action this type of contractor which is very careless in there work

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At Milkmajra NH-73 RS. 80/- toll tax deducted by the toll plaza worker at duty and same amount is also deducted by fasttag online.
Details are as under:
Deduction at toll Plaza by
Tick No:[protected] shift : 2 date 27/12/2021 at 07:08:29 vehicle no. 4976
And deduction in fasttag detail
Vehicle reg no. MA3JMT31SMG527793
Fasttag Id : 34161FA820328E401E267540
Toll crossed on 27/12/2021 7:05 am

+2 photos

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At Milkmajra NH-73 RS. 80/- toll tax deducted by the toll plaza worker at duty and same amount is also deducted by fasttag online.
Details are as under:
Deduction at toll Plaza by
Tick No:[protected] shift : 2 date 27/12/2021 at 07:08:29 vehicle no. 4976
And deduction in fasttag detail
Vehicle reg no. MA3JMT31SMG527793
Fasttag Id : 34161FA820328E401E267540
Toll crossed on 27/12/2021 7:05 am
Toll deducted on 27/12/2021 7:15 am

+2 photos

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Address: Sonepat

Hello,

My self ravish from sonepat, Sir/ma'am on (4th of December 2021) i was travelling to fridabad via KGP(Eastern Peripheral) on my bike and met with a severe accident just due to BAD BUMPS in the road.
It was that bad, i got 4 fractures and bike got badly damaged.
I just wanna know why NHAI recover road taxes and these toll taxes and all, if you cannot give the good roads, its very bad if your people getting...

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Address: Harsa Mansar toll plaza on NHA1

I travelled on NH1A on 25 Dec 2021 between Pathankot and Mukerian
Rs 105.0 deducted from my paytm account through fast tag at Harsa Mansar toll plaza at 2.25 pm
. On my return journey on the same day, Rs 105.0 again got deducted from account at 3.05 pm at Harsa Mansar toll plaza.
I was not given 50% discount on return journey which was due to me. Request refund Rs 50.0 to my paytm account and issue necessary direction to concerned toll plaza to avoid such lapses in future.

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It always happens each lane per 10 vehicles get blocked for whooping 10 mins and some times redirectled to other lanes.

This is poor managnent of the toll boths

instead the vehicles should be issued challans and not blocked at the booths as it creats huge queues.

or the booths should detain the vehile in a seperate place and unblock the queues.

the guedelines issued are useless as they are never followed at the toll booths.

or if its not possible to manage them remove the toll roads all togather. we are willing to spend 30 mins extra without using tool.
anyways tools are some tomes taking 1 hr or more during peak times and makes them reverse effective.

on asking tool guys at lahuali they say mere gaun ka admi thodi hai jo usse gaap mar ra hun. apna niklo tum yaha se. lut macha rakhi hai.

there should be a help line to repost such cases and campaigns on radio to sort this out.

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Address: Chandimandir panchkula haryana

Sir I'm residing in sector 45 Chandigarh and working in indian railways at Kalka frequently uses the chandimandir toll plaza on car bearing registration number CHO1BK8104 for which I was earlier charged with 150 rupees per month but now they are charging 300 rupees for monthly pass saying that my residence is more than 20 kilometres away from the above said toll plaza but in reality my residence is only 18 kilometres away from the above mentioned toll plaza for which I should be charged for 150 rupees per month kindly resolve my problem

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The 24 hrs cost is not being applied at the toll by deducting the amount

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Condition of NH27 is worst than a village road and there are multiple accidents happening because of that. A car cannot go above speed limit of 60km/h and is that a nation highway? There is definitely a big corruption and no one is taking any action. Toll plazas are charging around 500 rs for 270km journey. It is not acceptable.

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Address: Rahankalan Toll Plaza

The officials were requesting to submit the payment in cash as the fastag scanner at the toll was not working and they were not processing anything regarding that so they requested for cash

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Address: Tasawade toll plaza,Tal. Karad.,Dist. Satara..Maharashtra.

Dear sir, Today as on 28 dec 21 .I face a problem my vehical pass toll gate only one time and system deduct toll amount two time
1) Dear Customer, Your account no ending with 1385 is debited with INR 80.00 on[protected]:54:44 towards NETC/MH12JC4024/[protected]/T. Saraswat Bank
2)Dear Customer, Your account no ending with 1385 is debited with INR 80.00 on[protected]:09:01 towards NETC/MH12JC4024/[protected]/T. Saraswat Bank
So please check and reply me.what is the issue.
Thanks...VRC

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There was a mud hole on the NH71 near S.V.Puram Toll Plaza in which we passed the car and it was deep and we had to apply sudden breaks as we were travelling with 6 yr, 8 yr old kids and 62 yrs senior citizen.

The left tyres of the car got damaged severely with cuts and bubbled up. the discs got bent. We called helpline and the patrol person came and changed the spare tyre which we had and took photos and left.

Its all because of the damaged roads which are not taken care of. the helpline person said they have repaired the roads but they are not.

What if we hit by any large vehicles? This is not acceptable.

We have to spend 12000 to replace the tyres. The high way authority should strictly look into the issue and make sure the high ways are taken care properly to save lives.

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Address: MDC Sector-5, GH-14, Flat No 204 Panchkula

It is informed and pointed out that on passing through NHAI- M/S GMR Ambala Chandigarh Expressways Pvt Ltd – Dappar Toll Plaza, on dated 27.12.2021, 09:15 a sum of Rs 40/- for vehicle no CH01AZ7059 has been debited from my fast Tag available balance.
On my return, on 27.12.2021 12:40 a sum of Rs 20/-debited from my fast tag for my Vehicle No CH01AZ7059 but the official on duty has taken a sum of Rs 40/- in cash also vide Ticket No[protected] due to failure of your system.
Under the above circumstances, a sum of Rs 40/- has been excess charged due to failure of your system and required to be credited in my fast tag account 3XXX6420. Needful may be done at the earliest under intimation on my mail. Further requested to intimate action taken, to avoid such failure, making harassment to the valuable visitors of NHAI
Regards
KKTaneja

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Dear authority,
Maintenance of NH 74 in between sultanpur patti to doraha is in very poor condition. Highway lacking enough signboards, plantation on the divider is very less and lacking maintenance, signboards are not there on the cuts.
Poor arrangemnt of lights and signboards at doraha when travellers leave the newly constrcuted highway for going haldwani or nainital...
The above pathetic situation of highway is waiting for accidents and human deaths on daily basis...
Please consider these things on priority for saving human life.

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You Paid Rs.80 at Mikirati Hawgaon Toll Plaza of NL07H7248 on 21/12/21 19:09:00. Avl Bal Rs.547.00 Txn ID: FT[protected]

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We were coming back from Pinjore to Panchkula and we have to cross Chandimamdir toll for that. But at that toll the toll guy said fastag don't have minimun balance of 150rs but it does have enough balance and it had 99 rs. from which 30 rs were already when we were going to Pinjore from that toll ( attached screenshot picture shows the transaction), also the minimum Balance conditions have been removed already and as per rules we cannot be charged in cash in scanner is not working but then the toll guy starts arguing with us and some person from the car behind us and starting abusing us that we are creating scene even though it's not our fault that the scanner wasn't even working.
i am attaching a pictures of receipt with this complaint please take necessary actions.

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Today i went to jalandhar from pathankot.Two toll plaza comes in the way of the route.First is mansar, second is chollang.At mansar toll plaza i paid 105 for the toll rate and at chollang i paid rs 90. In the evening when i was returning from jalandhar to pathankot, At chollang i paid 45 which is correct but at the mansar toll plaza again 105 was deducted from my fasttag which is not correct, As money should be deducted less than 105 as i was crossing the same toll plaza within 24 hours. Can you guys plz expalin me that is anything wrong at toll plaza mansar machines, if yes plz check it.
Thank you

National Highways Authority of India [NHAI] Complaints & Reviews

File a complaint to National Highways Authority of India [NHAI]

National Highways Authority of India [NHAI] reviews & complaints page 107

Regarding sbi fastag surrender

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Sinner Nashik Toll worst management

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Released payment to fake owner

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NH 347 fulara toll plaza active but no road maintenance since 1 year. .

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Toll tax deducted twice on 27/12/2021

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Toll tax deducted twice

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Accident due to bad bumps

Discount on return journey

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10 min service time per lane in lahali toll plaza

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Regarding the monthly pass charges at chandimandir toll plaza

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Wrong deductions at Toll Plaza at Badarpur

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Worst condition of the roads of NH27

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Fastag scanner not working at toll plaza

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Double deduction of toll for one entry

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Damaged road on NH71 Tirupati Chennai Highway near s.v.puram toll plaza

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Refund of Excess Payment.

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Poor maintenance of highway and dividers inviting accidents

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Fraudulent debit at toll plaza even though I was nowhere near the plaza.

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Scanner was not working and were charged double on NH5

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Money deduction at mansar toll plaza

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