National Highways Authority of India [NHAI] Complaints & Reviews

On the way from Siliguri to guwahati
Undocumented toll is collected in HASLUDANGA TOLL PLAZA from the local buses from a side lane.
That money is not going to govt
Rather looted by employee of toll plaza

Dear Sir,

Recently I visited my native place Rajauli Nawada Bihar from Delhi via Koderma railway station on dated 19.11.2021 in afternoon time. During travelling by car NH 31 between Koderma ( Border of Jharkhand and Bihar) and Rajauli was not clear due to checking of liquor by competent department of Bihar State Goverment time to time. I was stuck 4-5 hours. Also understand from taxi driver that locaton is always waist time of local as well as all traveller who travelled both way in that place. daily time waste 6-7 hours whenever travel between both state border. Many small and heavy vehicles stuck during that time. No any other connecting road to move Koderma or Rajauli.
We request you to please look into the matter and provide free road on that area so that save time, money & revenue as well as waste of Diesel & Petrol.
Regards,
Pramod Patel
M-[protected]

I was at Mathura toll plaza on 23 november 2021 at 6:53pm. There was a huge traffic at toll plaza. Four lanes was closed and only 2 lanes had fastag. Even though I have fastag I had to went to cash lane just due to huge jam at fastag lanes and also cash lane is also so slow. I request you to upgrade all lanes with fastag to reduce time and jam.
Thank you

I had crossed Bagwada Fee Plaza on 19-Nov-2021 at 10:56:50 AM with vehicle No- MP04EB6782, with approx. 05 barriers for side only 02 barriers were working with large queue of vehicle on requesting toll staff for opening other barriers they said their is shortfall of staff and one of the staff of that plaza misbehaved and when I asked for compalint book he said online kar do mein kisi ke baap se nahi darta free mein toll nahi chala rahi hai.

This is regarding NH-34 ( earlier known as NH-91 or GT road). The work on this road was started more than a dacade ago but it has never been completed even till now and thrown open to public and charging tolls over couple of years now.

At present also road is not completely build between Gaziabad to Aligarh but tolls are forcibly charges with always a waiting of more than 10 minutes each time.

My complaints are about:
1. Completion of the road why not completed yet, even now it has got fully damaged now.
2. Toll charges : Sikandrabad toll always waste more than 10 minutes in queue and staff always doing timepass with folks not paying with fastag. I see fastag being a big problem causing long queues when people don't pay using it. toll authorities just enjoys sitting in their cabin blocking everyone behind them.

The road quality from Ranipet to Chennai is in worst condition.
You can see 1/2 feet depth holes foe every 100 meters. Despite of repairing It the toll agents are just collecting toll fees alone.

There are so many break downs and tyre damages (punctures/Tyre tear down) happening every day. Please support to fix this immediately.

Please do not collect toll charge till the issue is fixed.

Last week while traveling from radhanpur, Gujarat to Santalpur, Gujarat (road NH 15 - Samakhiali - Santalpur - Radhanpur - Bhaghar - Tharad), the condition of road is not good. I must say that NHAI official's can't drive on it at speed of 80 kmph. NHAI must look into this kind of major issue. Trust on NHAI is there but, no repair and maintenance work from contractor side.
People suffering from this kind of worst road conditions. After paying toll tax not a good ride for travellers.

It's request to NHAI, do some needful in this matter.

There no cleaning in toilet and washroom at bhaiya toll plaza surat. It was dirty even don't have proper facility. Worst till date. Not maintain properly even after collecting high toll plaza taxes. Same on the toll plaza worst.

Yesterday i.e. on 21st November at Morning time when i going from Nagpur to Saoner by My Car Number MH49/ BB6659 PATANSWANGI TOLL PLAZA person deduct Rs. 90 which is correct at 11.20.03 AM.
When i return from Saoner to Nagpur by the same number car from same toll plaza personal deduct from Fast Tag acc first time 45 at 01.43.24 PM which is also correct. its a matter of great surprise when toll plaza personal again deduct Rs. 90 at 02.25.48 PM. While at that time i am in the way to Nagpur. In there CC TV Camera please check the same.

Now i request to NHAI Officer please refund my 90 Rs. which is wrong deducted by Patanswangi staff.

National Highway 930 in Gadchiroli Maharashtra is being constructed and till now it took 2 - 3 years more time period than required to complete so far. but this problem is just small in front of the problem which is I'm going to write that is, the actual existing road is so less wide that traffic many times reach its saturation in a day but authorities doesn't care about. So then the new road construction should be as wide as possible, but here also authorities doesn't care and because of very little space traffic movement many people have lost their lives in these years.
So please this is my humble request on behalf of everyone from the city to please take necessary action as soon as possible...

Needed to wait half and hr each on two toll collection points at yamuna express way today and this happens every time we travel despite having fast tag installed. Don't understand why all lanes are not fast tag lanes. The fast tag lane also moves so slow. The toll Collection agency just cares about the toll money and won't regulate vehicles at all. Express ways are built to reduce the travel time and toll points seem to increase it. Don't understand logic . If this is the situation near delhi then God knows what's happening in other parts of the country. NHAI don't seem to care about traveller's at all .

Sir,
Mere car mein fast tag rhne pr v mujhe toll plaza mein 1 hour wait krna pda or staff ka behaviour v thik nhi hai plz kuch action lijiye

I am traveling back from kolhapur to pune on 20th November 21 evening, to pass khed sivapur toll plaza it took 30-40 mins. I asked at booth delayed reason, booth person told that tag reading machine is not working properly.

I am surprised Since government brings so much changes, but such type of issues delaying our journey unnecessary.

Also, khed sivapur toll is free for Pune residents, but still toll is deducted both way.

Dear Sir,
On 12 Nov i have travelling from Dhule to Nashik by my Car Ford Figo MH 15 DC 3638 first toll is of Rs. 145 on Laling Toll Plaza on 15.29 and once again toll is of Rs. 145 is deducted on Chandwad Toll Plaza on 19.05 . If once toll is deducted on Laling Toll Plaza no toll deduction on Chandwad Toll Plaza please solve my issue and recover me deducted amount.

Sir with due respect I'm a defence personnel while crossing the road from gudha gorji to Jhunjhunu at Narsinghpura toll plaza they charges road taxes on toll plaza. As per the rule there is no such rule for taking charges of road taxes from defence personnel.. Please take appropriate action for this

Hello sir,
I am an advocate by profession Aman Kumar Verma. Today I.e., 21.11.2021, I crossed the Badarpur toll plaza in my car having registration no. UP16CM0041. Where the staff member told me that my fast tag is not working although I told her that it’s green and money has been deducted but she denied and said it’s of the another car that is ahead me and already crossed the toll due to heavy traffic. She made me pay Rs. 56 and after a minute when I went ahead money has been deducted from my Airtel wallet. It is requested that kindly look in the matter and refund my money. I have the slip and transaction of the payment.

Mail id:- advamanverma.[protected]@gmail.com

Dear Sir,
With due respect I have to say that I crossed Maithi toll in Muzaffarpur-Darbhanga route yesterday I.e. on 20/11/2021 evening between 7 am to 8 pm . Your staff there went away leaving the counter . After waiting for around 10 min as the vehicles behind were giving ear soothing sounds, one-off my friend went asked them. No body was responding and were telling to go manager. Our demand was simply either to collect toll by FASTAG from which they have already taken during my upward journey and if not possible so to collect in cash or any other mode . Their behaviour were quite irresponsible. I had to attend a marriage ceremony also so was eager to return homage at time. When my one friend told that manually removal of barrier and collection then they also objected and get excited. Al these events of 15 minutes around created much difficulty to us. So I want compensation for that as well as punishment for them who were responsible for it.
I hope your response in 15 days otherwise I would be compelled to take next legal course of action.
Ashok Kumar Jha
Darbhanaga
Vehicle no. BR07Z3787
Mail Id dbn.[protected]@gmail.com

Today 20.11.21 at around 7 .00 pm t was at Nashirabad toll plaza with my car MH 19 CU 5127 .. there were 3 vehicles ahead my car but it took 5 to 6 minutes to cross the toll booth, as the employee were so slow and in addition the vehicle just ahead me was MH 19 CY 8382 rented for GOVT OF INDIA with yellow number plate.. the driver of that car agrued with the toll person showed his ID and was not willing to pay the toll, this took at least 2 minutes to resolve... I told the booth person not to scan my fasttag as I waited for 5 to 6 min..But the toll is deduced from my account... Kindly look into the matter and take necessary action and refund me my toll

I crossed Mahant Maniyari toll plaza Bihar but all staffs misbehaved and used bad language and they tried to fraud with me money deducted from my fastag but than also they were asking to pay cash and talks rudely and used bad language

The condition of Lucknow-Faizabad road is very poor. It is full of patches. While there is two toll tax booths that charges around Rs. 100 each. So for a trip from Lucknow to Ayodya toll tax is Rs. 200 while the condition of the road is very very poor.
If you are charging this amount of money for the toll then please at least keep the road (Lucknow-Faizabad Highway) in good condition.