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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Oct 22, 2025
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 149

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H
h_dhanak
Aug 8, 2021
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I had been stopped at 11:27 pm till 11:56 pm for fastag blacklist evennthough I had balance and still I did filled wallet with 500 Rs more at 11:29. They insisted me to pay double in cash saying fastag will take 20-30 or more mins to get active after recharge. I refused and they halt me with my two little kid n wife for about 30 min. Frustrated I told to fine me though I was not at fault. Suddenly toll admin rushed in hurry asking operator to release vehicle probably realising his misdeed. I doubt they halted me just to bribe and I got message of just 10 Rs charge as I was returning from same toll within 7-8 hours only. I doubt something unhealthy unethical practice by toll operators.
My vehicle GJ05JQ5367
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I traveled on 5th August

Highly unethical practice at Mandva, Bharuch toll plaza - Comment #3874327 - Image #0
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My wallet history

Highly unethical practice at Mandva, Bharuch toll plaza - Comment #3874330 - Image #0
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My sms

Highly unethical practice at Mandva, Bharuch toll plaza - Comment #3874332 - Image #0
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My sms

Highly unethical practice at Mandva, Bharuch toll plaza - Comment #3874333 - Image #0
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    Royal team
    Aug 8, 2021
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    Address: Chawl No 7 Room No 6 Desai Colony Vikhroli East Mumbai

    Dear Team NHAI
    Request please upgrage the system to fill the potholes on Mumbai Nasik Highway as the contractor uses some apshalt, cement block and tar which gets out in few days and the possition of the pothole is same as before .
    Yesteday when i was travelling towards Kalyan from Thane on eastern express highway i couldnt drive my bike smoothly as due to potholes there was a huge traffic block and too i felt i could lose my control too can lose my life .
    In other countries equipments like below link are being used to fill potholes too have shared the link if it can help
    https://youtu.be/6ZOMQRQyUNg
    Aug 08, 2021
    Updated by Royal team     NA.
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      PcUp
      Aug 8, 2021
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      Today ie 8th August my vehicle was with me at Madhav Gyan Kendra Nainy Prayagraj.
      I received a message " Paid Rs 70.0 toll for at Badauri on 08 Aug 2021, 01:25 PM. TxnId: 771628409376388239891P.Updated Paytm Bal: Paytm Wallet- Rs 535."
      This is a big fraud. Kindly look into the matter.
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        Abhishek Acharjya
        Aug 8, 2021
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        Address: Lumshnong

        Waiting ar the toll for last 10-12 mins. This is your efficient implementation of fasttag?
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          Poovesh
          Aug 8, 2021
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          Address: Chengapally toll gate

          Hi Team,

          Pls note I came from Coimbatore to Erode via Chengapally toll gate dated 07th August evening time 6.30pm crossed in that toll gate charge RS.100 same as deducted but balance amount shows as excess amount debited so kindly help to resolve this problem.
          +1 photos
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            M
            matcgau
            Aug 7, 2021
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            We were traveling from Pune to Mumbai today morning (Vehicle No MH 01 BY 5846). At Talegaon Toll Plaza, we paid Rs 270 as Toll Tax at 10-16 am (Receipt attached). Subsequently, at Khalapur Toll Plaza we showed our earlier receipt and exited.
            However, we found that Rs 203 has been deducted from my Fastag account at 10-54 am. (SMS copy attached)
            I should be refunded the excess amount of Rs 203 charged from my Fastag account.
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              Mukesh.Motwani
              Aug 7, 2021
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              I have received msg on HDFC Fast tag, but my car is at my home and in my local place, still received msg and amount deducted from fast tag account. Msg as below. This needs to be corrected and refunded also how come toll on my car has been charged?

              HDFC Bank FastTag deducted: Rs 85 for Vehicle No: MH14DT2773 at: Hiwargaon pavasa on:[protected]T14:41:08
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                R
                Rahuldudhia
                from Surat, Gujarat
                Aug 7, 2021
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                Address: Khandiobri kherwara Udaipur Rajasthan

                Toll booth manager behaved rudley and told us that as you are handicapped, you are not doing any ""Ehsaan "" on government of India. Such harsh word is not acceptable to us.
                +1 photos
                Aug 07, 2021
                Updated by Rahuldudhia                 Toll booth manager behaved rudley to us.
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                  S
                  Sevvel R
                  Aug 7, 2021
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                  Address: 639,Karpaga nagar,K.Pudur, Madurai
                  Website: google

                  My car no TN59AQ8278with acc.ending 2B080, debited rs75 at Elliyarpathy Toll (madurai dt, Tamil nadu)on 07/08/21, 01.07.43pm and agai on return they deductedrs75 at Elliyarpathy toll on 07/08/21, 01.55.33pm.Whereas the board shows for return trip they could have deducted rs110in total and excess deduction should be refunded.
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                    ruthik rathod
                    Aug 7, 2021
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                    Money is deducted from the fast tag account and still toll plaza people asked me for cash they said my account doesn't not have sufficient balance so paid them cash on that time but after a while i got msg that my money is deducted from fastag so that means i have paid 150rs extra cash for no reason this incident i have faced on haldgaon toll plaza wardha buttibori section please look in this matter my car no MH 29 BP 7342 fastag registered no [protected]
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                      [email protected]
                      Aug 7, 2021
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                      Twice the amount charged at fastag lane as the operator informed that the fastag is not working. But I see the amount debited from my fastag.

                      Amount deducted from Fastag Rs.120
                      Date:[protected]
                      Transaction Time: 11:33:14
                      Amount:120
                      Plaza Name: Luhari Toll plaza

                      Amount charged by toll operator Rs. 240
                      Ghaziabad-Aligarh (Luhari NH91)
                      Ticket No.[protected]
                      Booth No. 2
                      Operator: 7882
                      Date & Time:[protected]:33:42
                      Vehicle No. UP14Ek1810

                      Altogther I paid triple the amount Rs. 360. Please initiate the refund
                      View replies
                      Attaching the receipt

                      Amount deducted from Fastag and also paid double the amount at toll - Comment #3873823 - Image #0
                      Amount deducted from Fastag and also paid double the amount at toll - Comment #3873823 - Image #1
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                        D
                        Dr. Mahesh Bhaskar Samarth MBA
                        Aug 7, 2021
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                        Address: Samnapur, Tal, Sangamner, Dist. Ahemadnagar

                        I am local passenger native from Sangamner. Amount of toll collected 3 times (85X3=155) without any intimation from Hivargoan Pawasa toll plaza in Maharashtra (Sangamner, Dist. Ahmednagar) located at Nashik -Pune highway.
                        The official number of aforesaid place is also not reachable.
                        Dates:24.06.2021, 26.07.2021, 025.08.2021.
                        I want my deducted amount back.
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                          लालगढ़
                          Aug 7, 2021
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                          Jodhpur me bambor toll par same day fast tag ki double penelty li ja rahi hai
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                          Duble penelty fast tag same day

                          Same day fastag ki double penalty - Comment #3873647 - Image #0
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                            veen R
                            Aug 7, 2021
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                            Dear sir

                            Yesterday 6-8-21 I have crossed the Toll gate with fastag, Even I have enough balance Toll booth employees asked me to pay double the amount, and amount is also detected in fastag, all off sudden standing in front of car and other vechiles to collect toll ..seriously this will lead to accident and Traffic is so High in this particular Toll during peak hours leading to slower delays in travel hour and High few consumption cost
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                              D
                              Dhavalpanjabi
                              Aug 7, 2021
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                              Ahmedabad Indore Highway is in a very dilapidated condition at present. It is not possible to travel on this road by vehicle. What is the toll tax if you cannot provide the facility?
                              Currently a very large number of pits have been dug. So the loss of vehicle and life and property is being borne by the people. Who will bear the loss of vehicle and loss of life and property?
                              Your faithfully
                              D N Panjabi
                              [protected]
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                                ranadeepak0286
                                Aug 7, 2021
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                                The road from Hazaribagh to Ranchi is very bad in condition. In many places the road is broken which invites accidents. Since you already taking toll tax at this road at ormanjhi Jharkhand, I sincerely request you to repair the road immediately and make it perfect for driving. I also request you to amke me aware about my this complain.
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                                  Gyanander Singh
                                  Aug 7, 2021
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                                  I travelled to Greater Noida on 4th August via KGP expressway, and returned on same day, but money got deducted twice.
                                  Total Deduction- 95 + 95 = 190
                                  Actual Deduction- 95 +45=140
                                  Extra Desuction- 190 - 140= 50
                                  MA3EWDE1500E15715
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                                    sunraj0528
                                    Aug 6, 2021
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                                    Dear sir/madam,
                                    Today INR 90 is deducted from my fastag wallet at 13.12.58 at Kelapur toll plaza although I never visited that toll plaza.
                                    Could you please look into and refund INR 90 iny wallet asap.
                                    My vehicle number is HR26ED2374.

                                    Looking for your earliest support..

                                    Regards
                                    Sunil Kumar
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                                      Ashok@kumar04051971
                                      Aug 6, 2021
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                                      Address: Vijay Narayan Mahto, Ramchandra prashad, Ashok Kumar S/O late Kari Mahto Village + PO -Bela, P.S.-Lakhanaur, District-Madhubani Bihar-847408 70287892

                                      Dear Sir,

                                      Khata No.136 Khesara No.399, Jamabandi No.604 of Mauja-Laufa, Thana No.255, Anchal-Lakhanaur, District – Madhubani -Bihar -847408 is our ancestral property. 2700 square feet two floor Building on this land (Ashok Plaza-I ) and Some part of this Land has been Acquired by NHAI for NH-527 A (Bideshwar Sthan to Bheja Section) but in the Notification/Publication it has been decleared as Bhit /Agriculture which is Not correct.

                                      Respected Sir please arrange for Re-evaluation and investigation of Acquired 2700 square feet two floor Building and land for NH-527 A (Bideshwar Sthan to Bheja Section).

                                      Photo of Building is attached for your Reference

                                      Thanks & Regards,
                                      Your faithfully
                                      Vijay Narayan Mahto, Ramchandra prashad, Ashok Kumar
                                      S/O late Kari Mahto
                                      Village + PO -Bela, P.S.-Lakhanaur,
                                      District-Madhubani
                                      Bihar-847408
                                      [protected]
                                      +2 photos
                                      Feb 03, 2022
                                      Updated by Ashok@kumar04051971                                       National Highways Authority Of India [NHAI] — Wrong Notification/Publication for Building and Land Acquired by NHAI for NH-527 A (Bideshwar Sthan to Bheja Section)
                                      A
                                      [protected]@kumar04051971
                                      Aug 6, 2021
                                      Mark as Resolved

                                      Dear Sir,

                                      Khata No.136 Khesara No.399, Jamabandi No.604 of Mauja-Laufa, Thana No.255, Anchal-Lakhanaur, District – Madhubani -Bihar -847408 is our ancestral property. 2700 square feet two floor Building on this land (Ashok Plaza-I ) and Some part of this Land has been Acquired by NHAI for NH-527 A (Bideshwar Sthan to Bheja Section) but in the Notification/Publication it has been decleared as Bhit /Agriculture which is Not correct.

                                      Respected Sir please arrange for Re-evaluation and investigation of Acquired 2700 square feet two floor Building and land for NH-527 A (Bideshwar Sthan to Bheja Section).

                                      Photo of Building is attached for your Reference

                                      Thanks & Regards,
                                      Your faithfully
                                      Vijay Narayan Mahto, Ramchandra prashad, Ashok Kumar
                                      S/O late Kari Mahto
                                      Village + PO -Bela, P.S.-Lakhanaur,
                                      District-Madhubani
                                      Bihar-847408
                                      [protected]
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                                        Uk07w2836
                                        Aug 6, 2021
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                                        I traveled to rishikesh on date 4August around 10AM and return on same day around 5.PM
                                        Its debit ₹85 same day return ₹85
                                        Total deduction. 85+85- 170₹
                                        Actual 85+45-130
                                        Extra debit ₹40
                                        UK07 W2836
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