National Highways Authority of India [NHAI] Complaints & Reviews

Sir today on dated 11august 2021 around 2:55pm on sarsawa toll plaza in up on rurkee haridwar highway my car HP 23D 9057 got hit by the truk no . HP 64 A 0625 due to the negligence of toll employees as they have give direction to the truk to reverse from line without clearing the line because of this it hit my car standing behind the truk in the line of lane 1 on the toll plaza. My car bumper got dent & scractch on it . I try to complaint in the office but they did not cooprate with me & also argue with my family, misbehaved with them, Used abusive language & also asked me to pay the toll by cash as the toll has already deducted from my fast tag. They also refused to show me the video clip of the incident where the truck hit my standstill car standing in the row right behind the truck . Its pure negligence of toll department & I want strict action against the employees who are taking bribe at toll in cash & also want the claim of my damaged car bumper . Thank you
Regards
Viveka nand
[protected]

Dear sir,

As a request please kindly take the action. (07.08.2021)

The public toilet was available in the place of Tuticorin to Madurai high way nest mini shop (ELIYARPATHI TOLL PLAZA . When we try to use that toilet one of the incharging person is misbehaving to us. In that way there is no any toilets. There was no water in the toilet
It was so uncomfortable for public and it's so hard for public. Kindly solve the problem and it will be more comfortable for women's.

there are no response this complaint yet. please take the action immediately

Dear sir,

As a request please kindly take the action. (07.08.2021)

The public toilet was available in the place of Tuticorin to Madurai high way nest mini shop (ELIYARPATHI TOLL PLAZA . When we try to use that toilet one of the IN charging person is misbehaving to us. In that way there is no any toilets. There was no water in the toilet
It was so uncomfortable for public and it's so hard for public. Kindly solve the problem and it will be more comfortable for women's.

No reply has been received from this complaint yet. please take the action immediately .

In any bank fastag we facing trouble to recharge my car fastags like upi because car number have 1digit extra.
Like my car nos AP16TVC1567,
AP16TVC1129
PLEASE SOLVE THIS TROUBLE IMMEDIATELY MANY PEOPLE'S HAVE THIS TYPE OF NUMBERS, AND FACE LIT OF TROBLES

I am a govt.bus conductor in kerala state..During my service operation from kozhikode to Banglore in K.N.Hundi toll plaza near mysore, karnataka, the staff give detailed receipt ...But in night a small slip only..Haven't no details including bus no...That is suspectable...And also the token receipt issued from a simple ticket machine...Not from computer...Please give me a reply...
..

I travelled from Mumbai to Nasik today 11th Aug and the Si gleway toll was cut twice at entry Arjunalli and exit point Ghoti

Paid Rs 120.0 toll for MH01CT2828 at Ghoti on 11 Aug 2021, 10:26 AM. TxnId: 0010002108111039353012.

Paid Rs 120.0 toll for MH01CT2828 at Arjunalli on 11 Aug 2021, 08:36 AM. TxnId: 0010002108111337124528.

We were traveling in my car, MH 14 FG 4432 from Pune to Kerala on 7th and 8th August 2021. In addition to the fastag toll that was deducted for this car, toll was deducted at 3 toll posts for my other car MH 14 DT 8075 also, which is also linked to the same bank account, but through another fast tag. However this car was not in use.
The toll posts that toll was additionally deducted were:
Vijaymangalam Toll Plaza
Hirebgewadi Toll Plaza
Chokkenahalli Toll Plaza.
Kindly look into this and refund the amount.

The number of security personnel employed by the Datar Security Service Group at the closed toll plaza in Punjab of National Highway is higher in paperwork but the number of employees working on the toll is less. This is due to bribery of National Highway employees. There are 12 hours of security personnel working on the toll and they are paid only eight hours which is a form of exploitation. The issue should be dealt with as soon as possible

राष्ट्रीय राजमार्ग के पंजाब में बंद टोल प्लाजा पर दातार सुरक्षा सेवा समूह द्वारा नियोजित सुरक्षा कर्मियों की संख्या कागजी कार्रवाई में अधिक है लेकिन टोल पर काम करने वाले कर्मचारियों की संख्या कम है। यह राष्ट्रीय राजमार्ग कर्मचारियों की रिश्वत के कारण है। टोल पर 12 घंटे सुरक्षाकर्मी काम करते हैं और उन्हें केवल आठ घंटे का भुगतान किया जाता है जो शोषण का एक रूप है। इस मुद्दे को जल्द से जल्द निपटाया जाना चाहिए।

Fast tag is not working and they are charging only cash

Dear sir, good evening.
I request the ministry of road and transportation to improve the condition of the NH 105 (Pinjore-Baddi-Nalagarh). Traffic load on the road is very high due to big pharmaceutical industry at Baddi but road is very poor and tight. There are very big holes on road which leads to daily accidents on this road. Why this is single lane road? This should be four lane. Many times announcements done for its four lanes but nothing happened. Many people are dying daily on this road due to accidents.
So I request and believe that my voice will be reached to Sh. Gadkari sir and quick action will be taken.

Note:- First of all kindly fill the holes and repair the patches to save the lives of people.

Thanks
Sandeep
[protected]

Myself kabit kumar poonia was travelling from sadulpur, Rajasthan to Gwalisar, Rajasthan on 11 August 2021 and have been stopped at the toll by saying that your balance is low but i was having the twice double side the toll tax price in my wallet. They said that you should have extra 1000 in my wallet. Again they said that your car is not connected to the fastag but i was having one registered to my vehicle DL12 CJ 0931 and their behaviour was really very rude to the customers. My request is to really guide the staff members how to behave with customer and improve the fastag scaning time process.

Fastag linked wikth chechis.No.Ma3rfl41skk112765 (vehicle.No.Mp21ca9746) has been debited with rs.55 at mohtara toll plaza (m.P) on 09/08/2021 08:27am.

As per new rule if you have to wait more than 12 sec at any toll plaza then you need not to pay toll charges
but my waiting time is much more than 12 sec (more than minute) and amount debited from my fasttag account whic is against the rule. Toll plaza counter person did not agree.

Kindly take necessary action so that i will get refund.

On 10.08.2021, i am going to ahmedabad @ 11 AM. At vadodara toll plaza deducted amount of Rs.115. I am returning from Ahmedabad on 10.08.2021 @ 7 PM. At Ahmedabad toll plaza deducted amount of Rs.110 instead of 50% as per rules. pl give me credit of 50% amount to my fastag account.

My Car No.GJ06HS9683

On 8th Aug 21, I was passing from Mumbai to nashik.
There has been excess deduction from my fastag account no 14487697
Vehicle No MH15.HM.1881

1st deduction was on Arjunalli toll plaza at 18.51 hrs -120rs

2nd deduction was on Ghoti toll plaza at 20.14 hrs - 120rs

2nd deduction was the excess deduction, which was suppose to not have happen.

I want a my excess deduction to be refund in next 2hrs maximum, failing to do it you are liable for the interest amount on it. Failing to do so I will be launching written complaint against the NHAI.

No rule for Fastag or without Fastag vehicles
Long wait even have Fastag
No penalty for without Fastag or not enough balance vehicles entering to Fastag lane
Tool plaza Management says that they can not do anything
NHAI- Please wake up??????

NH-91 (From Ghaziabad to Aligarh) was built to improve the degraded Grand Trunk (G. T.) Road. But now on NH-91, there are some unfinished roads/flyovers, uncountable potholes and no lights which makes NH-91 very dangerous to drive on during the night and increases the chances of accidents. It is now back to the same degraded GT Road state from where it began. But still Toll Tax for it is very high.

Sir,
I am writing this because of the pathetic experience of roads in Kerala.
The National Highway 66 in Kerala is in very poor condition the stretch from Alappuzha to Kollam is very difficult and it is very dangerous to bike riders.The are so many gutters in this routes and it creates very very traffic blocks in the road and so many accidents are happening day by day.So I request the whole department to reconstruct the highway network in Kerala.I am also attaching the news link reported by 24 News channel about the pathetic condition of roads
https://youtu.be/KMmfMJq0RFo

Sir, the letter sending you for clarification only. Kindly clarify the doubts. Is it toll fee exception eligible for Railway Protection Force personnel?

A few days ago, on 4th August 2021, my Sister had an accident on NH 06, Near Saraswati Ford Jalgaon .
The work of four-laning of the highway is in progress but the road suddenly ends there, so the potholes & the road have become wide, so it is not noticeable while driving.
I request you to put up large signboard & please complete the work on that road and fill in the gaps so that there will be no more accidents.
I hope you take the right action

Sir, I am residing at Noida. On Monday, 02 Aug 21, I was travelling via EPE. In spite of being well within the speed limits I could not avoid a huge pothole stretching from centre of the road to the right lane. My car sustained severe damage and I had to replace the tyre as well as the dented alloy wheel. Approx expenditure incurred was Rs 15000 /- I urge you to look into the matter to reimburse the said amount and ask relevant staff to repair the toll road. I did my duty by paying the toll and I expected the relevant authorities to maintain expected standards or at least put up a caution to look out for the potholes. Since nothing was done I attribute the accident to negligence by the staff responsible for maintenance and supervision of the EPE. Facts can be authenticated by checking the relevant cctv footage on the road. Car no is DL3CCS8692..Thank You.