National Highways Authority of India [NHAI] Complaints & Reviews

Hi
I had sufficient balance on my fast tag for my car DL 8CAT 7030 and on date 15.08.2021 the attended cheated saying your fast tag not working and asked to pay manually. I paid manually but he added additional fee of non fasttag car n charged me 220 rs. the fast tag of my car is active and on 15.08.2021 at another toll plaza it worked n money diducted. I m attaching screen shot of payment receipt in which I was over charged by sar sawa toll plaza. Request you tot take action on toll plaza staff n refund my money.
Rgds
Bharat bata
[protected]
[protected]@gmail.com

Hi,

Today I have paid toll charges at Chhajarsi Fee Plaza at NH-9 in Cash of Rs. 260.00 Ticket Number is 1515719. And at that time Rs. 130 is deducted from my account. Requesting you please refund excess payment.

Regards
Raju Kumar Kushwaha
[protected]
[protected]@gmail.com

Registered vehicle number: KL10BF7014
Fastag registration mobile number: [protected]
Travel range: palakkad to podanur.
Number of toll booths: 2
Total number of debits occured: 3
Extra debited money: ₹17
Claiming booth name: pollachi Cochin toll plaza
Claiming time: 20:07

Khed shiivapur toll plaza near Pune on NH-4 is expected for MH12 and MH14 registration vehicle.
I was traveling from this toll plaza with my vehicle with registration no MH12TK2168 and I got charged here which is totally invalid and this happen twise on 13 and 15 of August.
I have attached screenshot of message I
Received from bank for toll deduction.

I hope some action will be taken soon to resolve this issue.

Sir,
At Raikal toll plaza on Bangalore highway, operator make me to wait in queue for more than 10 minutes unnecessary. When I quote NHAI order of 10 sec waiting rule, they simply ignored and behaved very rude. I have proof of video recording also, that I will share to you if required and I will share to ministry also. Plz order to refund toll charges back and take necessary action against these cheaters.

Dear sir,
Manesar toll plaza improperly charged penalty of Rs 140.00 for my vehicle registration no. HR20X9283 stating that my FASTag account is inactive. Whereas my FASTag A/c has been active and debited with INR 70 for transaction, Vehicle no. HR20X9283 at Toll Manesar Toll Plaza on[protected]T11:11:02. The employee sitting on counter was cunning type and was not listening to me. Since there were other vehicles behind me, I paid the penalty amount to avoid inconvenience to them. He even did not mention the vehicle number in the penalty receipt. Timings mentioned in receipt and sms received can be verified. That ### sitting on counter be told to do his job properly. Plz look into it and refund the amount also which was charged wrongly.
Viresh K Singh
Dy Inspector General

Kherki Daula toll plaza cameras unable to read fast tag and charged twice in cash. I was unable to understand why I should pay double and face difficulty when toll plaza has issue in their system. I spoke at control room as well but didn’t find anyone supportive. This was a huge amount of harassment and customer disappointment. Even the staff doesn’t know how to speak with customers.

Dear sir/ madam
As I have all my adress proof like adharcard driving licence are in my hometown but my car is in KA registration, they are forcing me to pay the toll fee
As the toll plaza only built infront of home town . No where I am using the toll road means why I have to pay. No other road to go to my home . need clarification can I walk to cross the toll plaza by parking the car 1km before the home.

Toll plaza in Morena (MP) is really pathetic service it take lot of time scanning fast tag and its automated barrier hit our car and it get scratches and dent this is the worst experience and facilities we are getting after paying taxes. Please file a complaint against this and refund my money for this passing and get it fixed.

Uma Shankar Sharma
Vehicle no. HR29AT2305

My complaint is village Rahmatpur Ahtmal Chak 137 Khasra No. 214/215 and the metering of our land was done by the National Highway team by the special land superintendent, Haridwar, in which Manoj Verma did illegal construction work on the highway's government property very fast. National Highway team has given notice to Manoj Verma on 13/07/2021 and Roorkee Development Authority has also given notice dated 12/07/2021, so illegal construction work should be stopped. And legal action should be taken against these land mafia. And the property of National Highway should be saved.

National highway 66 kerala stretch from Harippad to Oachira road is at its worst condition. Full of deep wide holes.
Its very difficult to drive even at day time.

I travelled in the morning that time 95 Rs deducted and same amount deducted from my wallet when I travelled back within 24 hours. Please take an appropriate action and resolve it at the earliest.

I was traveling from Kolkata to Kharagpur by road on 13/09/2021 and was stuck at dhulagari toll plaza. After waiting for more than 20 minutes at lane we were informed that servers are not working. They asked to pay us using cash. When I protest and informed them about maximum waiting time rule, they forced us to pay else they will hold us there till I pay in cash. I was with my family with two little kids, so I couldn't stand up there but to pay in cash. Can we have this issue escalated to the concerned authority so that I get proper justification.

My swift car number GJ04DN4411 passed at Kobdi toll plaza date12The Aug 2021, toll Plaza charged both time 40/- Rs toll in fast tage within 24 hours...

As my Fastag was black listed the toll plaza company is collecting double money from me as this is not in the rule book of collecting double money when the Fastag is black listed.

Mr. Nitin Gadkari Sir announced, The toll fees are waived off for the vehicle registered in Pune and PCMC (MH12 and MH14) last year, but still the employees at the toll plaza deduct money from common people.

The condition road stretch of N.H 27 between karera distrisct shivpuri (m.p) and raksha, jhansi(u.p).is very poor.There are so many potholes are present on highway which are leading to accidents and damage to vehicles.kindly do maintenance work as soon as possible

Toll Roads between Aligarh to Bulandshahar is totally damaged and inspite of this toll has to be compulsary paid by us. This is total dadagiri.
No roads means no toll

I passed through Vaiguntham highway toll gate (Tamilnadu) on 11th August [protected]@ around 0930 AM. The SMS transaction message wasn't received. Then while returning passed through the Vaiguntham toll plaza again at around 0630 PM SMS message was received for a payment of Rs. 60/- with a transaction id TxnId:[protected] and Updated Paytm Bal: Paytm Wallet- Rs 164.

Received a SMS on 13th August [protected]@ 00:07 AM stating that "Paid Rs 60.0 toll for TN66AF1166 at Vaiguntham on 11 Aug 2021, 09:26 AM. TxnId:[protected].Updated Paytm Bal: Paytm Wallet- Rs 79".

From the above incident it is very clear that there is a loop hole in the system that the contractor able to manipulate and loot the citizens. Is this the honest way of doing business? Even though the road has been maintained in a bad state still we are paying the toll. NHAI should intervene and take necessary corrective and preventive action. If not done I shall send a legal notice to the ministry and NHAI.

Best regards,

Elango
Coimbatore

Sir,
In NH66 from Ochira to Haripad it is very difficult to travel due to the very bad condition of the road... If any delay will occur it will cause many number of accidents.. Today we travelled through NH66 and we escapped narrowlly from an accident caused due to the bad condition of the road... So kindly requesting you to taken necessary action against this problem