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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Feb 16, 2026
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National Highways Authority of India [NHAI] reviews & complaints page 421

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M
mdkalith
from Karaikal, Puducherry
Jun 12, 2014
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sir/madam NH45c Tanjore-kumbakonam road, near pandaravadai bus stop big deadly potholes in the leftside of the road and the road maintanence very bad we dont have white mark on left, center or right side of the road and the width of road is very stingy and occupied by sand, road near by shop and private bus race driving we loose our life very easily.how long we need to wait for single nh45c road project from upa1 now[protected]
Aug 14, 2020
Complaint marked as Resolved 
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    barnwal.r
    from Durgapur, West Bengal
    Jun 11, 2014
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    Address: Bardhaman, West Bengal

    Sir/ Madam, Yesterday, while coming from Dhanbad to Durgapur through NH-2, my car's front axle got broken due to big deadly potholes in the middle of the road near Bhiringi More, Durgapur. Luckily, we could avoid a serious accident, which could have taken many lives. After, talking with nearby people, we have been informed that in the same pothole, one young men got trapped-in with his bike a week before and had been smashed by following truck, leading to the young person death. Its very unfortunate that due to negligence of NHAI, innocent people are loosing their lives on NH-2. Please pay immediate attention to it to save the people's precious lives and property.
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      rghu_kmr
      from Delhi, Delhi
      Jun 5, 2014
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      Address: Madhubani, Bihar

      Dear Sir/Madam, I am too frustrated regarding the services of Toll Plaza Naruar, Ticket No. - 0AT2-9286. The Helpline No - [protected], which is printed on receipt is not working. It shows that it is invalid no. which is not ignorable by NHAI. Apart from the same, I am local person of this area and I also have own vehicle. I have to journey twice or thrice in a day approx 7 to 8 km distance only. So, I have to use this route however they demand 240 ruppes of one trip. So, regarding this my business got hamper. Please do the needful. Kindly suggest. Warm regards, Bharat Kumar [protected]
      Aug 14, 2020
      Complaint marked as Resolved 
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        H
        Harigopal. C
        from Chennai, Tamil Nadu
        May 31, 2014
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        Address: Chennai, Tamil Nadu

        Dear Sirs I am residing in a Gated community in Service Road of Bye pass at Maduravoyal, Chennai. Ther are about 500 flats along the service road, where it is found so dark and close to the City COP's house. Our gated community flats are having an entry in the service road, which is having a heavy traffic with overspeeding vehicles plying in the road. Hence, it is requested to provide Speed Breakers close the Entry and Exit gates and also Road Lights along the service roads so as to avoid untoward incidents and accidents in this dark rfoad. Harigopal. C Citilights Meadows, Bye Pass Service Road, Nolambur, Chennai- 600095. [protected],
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          Prithviraj Sathish
          from Darbhanga, Bihar
          May 20, 2014
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          Address: Chennai, Tamil Nadu

          My cousin met with accident while travelling on SETC bus from Nagercoil to chennai. Accident happened at 3.05 AM in the morning due to drowsy driving on NH 45 near virudachalam. I have also met with the same kind of accident last year and every time I travel by bus I am worried about safety.Luckily no one were injured fatally. Could you please improve road safety.
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            V
            Vikas jodhpur
            May 13, 2014
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            Address: Ahmedabad, Gujarat

            Sir/ Madam, In last few days a new layer of road was made on NH-8C in Ahmedabad. This layer has overcomed the Speed breakers which were in Educational Institutions areas, Such as Nirma University, SGVP School & Hiramani School. Its my kind request to construct new speed breakers to avoid the full throttle of Vehicles & save the lives of thousand commuters who use the highway or cuts. As this area is also house to a Yoga University & IGNOU, a huge amount of Students use the area & now they are in fear to Cross the roads everytime. Kindly construct speed breakers to safeguard the lives of people crossing the Highways.
            Aug 14, 2020
            Complaint marked as Resolved 
            National Highways Authority of India [NHAI] customer support has been notified about the posted complaint.
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              P
              purushottamlal2014
              from New Delhi, Delhi
              May 8, 2014
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              Address: New Delhi, Delhi

              Good Morning sir.

              Subject -Dr. Vivek Gupta not doing proper Treatment.( Apollo Hospital- Sarita Vihar)
              I am Purushottam Lal from M.P. I want to complaint against to Dr. Vivek Gupta becoz he was not treating like doctor and he treated us like stranger and not helping me.He was taking care of my wife onwards 22nd April 2014. Dr. Vivek Gupta was not doing proper Treatment last month I went to ur hospital and at that time I meat you with Dr. Vivek Gupta .
              My Wife was checked by Dr. Vivek Gupta and he was suggested me to go through angiography. The angiography was done on 24.04.2014 by his juniors and he is not at the time of angiography, he was joined his team after the 20 minutes of angiography and after the angiography the health of my wife gone too serious. he was treated only for making money and with mollified intention.

              My mobile number is [protected] and my mail address is [protected]@yahoo.in. If you please give me your mobile number then I can contact with you sir. I am waiting for your reply sir.

              Yours
              PURUSHOTTAM LAL ( NHAI- Manager-T(LA)
              Aug 14, 2020
              Complaint marked as Resolved 
              National Highways Authority of India [NHAI] customer support has been notified about the posted complaint.
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                R
                Ramkumar Ramadoss
                Apr 28, 2014
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                Address: Viluppuram, Tamil Nadu

                Hello Sir/Madam, National Highway No. 68 ROUTE: Ulundurpettai - Elavanasur - ThiyagaDurgam - Kallakurichi - Chinnasalem, Thalaivasal - Kattukottai - Attur - Pethanaickenpalayam - Vazhapadi - Salem Complaint Location: V.KuttuRoad (Between Chinnasalem to Thalaivasal) Subject: Due to unnecessary Pedestrian Crossing number of accidents were increased This is Ramkumar.R and I am belongs to Rayappanur village which is comes under Villupuram district and located between Chinnasalem to Thalaivasal in NH-68. Our village people has done several request to close this “Pedestrian Crossing” with the Toll management but they didn’t taken any action against this. Due to this unnecessary “Pedestrian Crossing” now a days the number of accidents were increased. Since this “Pedestrian Crossing” opened to till date we can say there was more than 200 to 300 accident happened and more than hundred died and alive as a handicap. More than a village people were using this “Pedestrian Crossing” to cross the NH even there a safe crossing which is open under the bridge. As we aware any of the “Pedestrian Crossing” should not come immediately when the over bridge is begging or end. But this “Pedestrian Crossing“ is opened beginning of the over bridge (towards V-KuttuRoad to Thalaivasal) and including this crossing within 1 K Meters there is two crossings. Even two week before two accidents was happened and two was died. Both were middle age people their families were struggling a lot to run their family. Still I have the hope and trust on you that your administration will take some action on this to close this unnecessary “Pedestrian Crossing”. You can able to save many of the life’s as much quickly you can close this “Pedestrian Crossing”. Please do some favor for the public to save many of the lives (Technology & Improvements should save the people, Not to kill them). Thank you, Ramkumar R
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                  Praveen Kush
                  from Roorkee, Uttarakhand
                  Mar 20, 2014
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                  Address: Haridwar, Uttarakhand

                  Sir,
                  this is to inform you that today i met with an accident on NH 58 betwwen purkazi and muzzafarnagar due to biggggggggggggggggggggggg pot holes and going to sue on NHAI for not maintaining the highway .However a private company worked on this highway from last 4 years and the situation is more worse then ever people met with accidents regularly and u people even dont want to do anything.Last 3 months back im warned u about the road condition on Facebook but no action was taken now the sitaution is more wors, if NHAI dont do anything within a weak then i will definately go to court.
                  So response me on my ID soon
                  National Highways Authority of India [NHAI] customer support has been notified about the posted complaint.
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                    D
                    docgeekay
                    Mar 18, 2014
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                    Address: Mathura, Uttar Pradesh

                    Dear Sir,
                    Since I m a frequent visitor to the Holy place of mathura vrindavan, I go through the agony of sorry state of this road.
                    If possible please visit the stretch between hodal and mathura, you ll be surprised to see the n number of pitholes which is not only a stressful drive to the driver but also a disaster to the vehicle, the unnecessary a burden consumption of the fuel, and all the more chances of road traffic accidents...The sorry state of affair of this road gives a bad impression to the foreighner travellers too. This kind of scenario is never expected when the people have to pay one sided toll of Rupees 85- 150 per vehicle.
                    I hope my concern to be taken seriously and appropriate measures ll be taken to allay the anxiety of lacs of commuters like me.
                    Aug 14, 2020
                    Complaint marked as Resolved 
                    National Highways Authority of India [NHAI] customer support has been notified about the posted complaint.
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                      I
                      irfan2d
                      from Visakhapatnam, Andhra Pradesh
                      Mar 13, 2014
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                      Address: Hyderabad, Andhra Pradesh

                      Dear Sir, Patancheru hyderabad (Andhrapradesh) Toll Plaza PATANCHERU MUBAI TOLL ROAD is collecting huge charges in the toll booth.When we asked to show the official gazette and method of calculation for rate fixed. But the TOLL employees misbehaved and not shown the gazetted rates. They are using vulgar language. Pls tell the calculations and official gazette notice also not displayed for public. Pls take necessary action before going to appellate authority. Pls take necessary action on the below mentioned TOLL employees.
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      National Highways Authority of India [NHAI] customer support has been notified about the posted complaint.
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                        Peterskiraoli
                        from Delhi, Delhi
                        Feb 22, 2014
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                        Address: Agra, Uttar Pradesh

                        I am frequent traveller between korai toll plaza in up between agra and bharatpur. The amount for local travellers are rs.11 the emplowyes charge rs.21/ anyone and leave them and they save rs.10/ on every vehicle and customers too are happy because they save rs. 22/- on each trip. More than that today i paid rs.64/- at lane 5 operatior id is opap123
                        At 10;26; 19 s/n 2088831. The operator issued a receipt for rs.43/- since i was in a hurry i only cheched the vehicle number on the receipt and proceeded. While returning only i realized the operator cheated me and pocketed rs. 21/-
                        I hope concerned authorities would do the needful at the earliest.
                        Aug 14, 2020
                        Complaint marked as Resolved 
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                          J
                          JatinAneja
                          from Pune, Maharashtra
                          Feb 17, 2014
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                          Resolved

                          I, Jatin Aneja is living in Faridabad. I am traveling every day (to & fro) from Faridabad to Delhi. This is to inform you that the following roads are broken and need urgent repair: 1) Road at Ali Gaon Crossing (main Mathura Road) while coming from Faridabad side is broken right just after the red light of Ali Gaon. Due to this traffic gets too slow and which causes long queues of traffic jam. 2) The newly constructed slip road at Ali Gaon Railway under bridge is broken at the starting. Traffic coming from faridabad side is suffering lots of trouble due to this. I would like to request you to look in to matter and do the needful at the earliest. Thanks and regards, Jatin Aneja
                          Aug 14, 2020
                          Complaint marked as Resolved 
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                            K
                            kapil1985
                            Feb 17, 2014
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                            Address: Gurgaon, Haryana

                            Hi- This has been 2 year since we are facing issues with JAM on Toll plaza while commuting from delhi to gurgaon & gurgaon to Delhi. The additional Booth after passing gate # 36 & 35 were not operating today (17th Feb-2014) due to which there was a delay in crossing the toll by 30 mins. When I tried to raise the concern to at cell # [protected] & [protected], Cell # [protected] was switched off and Cell # [protected] was not even hearing my complaints. The guy in-fact tried to threatened me and warned me that I can do whatever I can. This was really frustrating as we do not have any problem in giving toll but it has really become very difficult to assess the time within which we can reach to our office due to inconsistant approach of toll management. Please file my complaint in this regard and revert me on the same. Regards, Kapil Cell # [protected]
                            Aug 14, 2020
                            Complaint marked as Resolved 
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                              Kathick Janarthan
                              from Chennai, Tamil Nadu
                              Feb 8, 2014
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                              Address: Chennai, Tamil Nadu

                              Dear Sir,

                              Chennai Vanagaram (TamilNadu) Toll Plaza M/s. MEP CHENNAI BYPASS TOLL ROAD PVT. LTD is collecting huge charges in the toll booth.When we asked to show the official gazette and method of calculation for rate fixed. But the MEP employees misbehaved and not shown the gazetted rates. The actual mentioned Base rate is Rs.5.00 and per km rate is Rs.0.65 paise. Pls tell the calculations and official gazette notice also not displayed for public. Pls take necessary action before going to appellate authority. Pls take necessary action on the below mentioned MEP employees.
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                                jacobstella
                                from Kolkata, West Bengal
                                Jan 25, 2014
                                Resolved
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                                Resolved

                                Sir I am an exserviceman from trichy tamilnadu who underwent a by pass surgery and travelling to chennai from trichy by road and showing I CARD and orders from Highways and minor ports( HV1) ltr no.16188/HV2/2010-1dated 18.10 .2010 and Nhai ltr.no. NHAI/CMU/GMA/off/Exempt/Toll Tax dated17.11.06 is allowed to cross the toll booth without paying the tax but now they are not allowed any ex defence personal without paying the toll tax .kindly clarify the the why we exserviceman are now not allowed it is against order and injustice to the exserviceman .kindly take necessary steps to effect the order for the welfare of ex defence personal. Thanking you sir yours sincerly ex hav A.jacob mail jacob.[protected]@gmail.com
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                Feb 09, 2014
                                Updated by jacobstella
                                This complaint Is not yet resloved kindly clariyfy whether ex defence persons are eligible to cross without paying the toll tax
                                Sir I am an exserviceman from trichy tamilnadu who underwent a by pass surgery and travelling to chennai from trichy by road and showing I CARD and orders from Highways and minor ports( HV1) ltr no.16188/HV2/2010-1dated 18.10 .2010 and Nhai ltr.no. NHAI/CMU/GMA/off/Exempt/Toll Tax dated17.11.06 is allowed to cross the toll booth without paying the tax but now they are not allowed any ex defence personal without paying the toll tax .kindly clarify the the why we exserviceman are now not allowed it is against order and injustice to the exserviceman .kindly take necessary steps to effect the order for the welfare of ex defence personal. Thanking you sir yours sincerly ex hav A.jacob mail jacob.[protected]@gmail.com
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                                  Aakruti Jain
                                  from Mumbai, Maharashtra
                                  Jan 24, 2014
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                                  Address: Valsad, Gujarat

                                  sir/madam while travelling from vapi to mumbai on 23rd January 2014 we crossed IRB Surat Dahisar Tollway Pvt.Ltd. Charoti Toll Plaza NH-8 at kms 420.403 at 5.51 am where we paid rs 82 as a return fair and at reached Dahisar at 7.24 am. While returning from the destination we came at IRB Surat Dahisar Tollway Pvt.Ltd. Khaniwade Toll Plaza NH-8 at kms 470.00 there the representative misconducted and misbehaved with us by telling us that we didn't paid for the return ticket though we have already paid rs 90 for it, he had given us the fraud ticket of rs 60 of single journey of time 5.00 am and didn't provided us complaint book and even the customer care number was not been given to us also the higher authority contact IRB Surat Dahisar Tollway Pvt.Ltd. Charoti Toll Plaza NH-8 at kms 420.403. here i am providing details of the toll tickets. 1) journey started at 5.00 am fro vapi on 23rd Jan 2014 2) Crossed IRB Surat Dahisar Tollway Pvt.Ltd. Charoti Toll Plaza NH-8 at kms 420.403 at 5.51 am 3) Reached Mumbai at 7.24am 4) how we can cross toll IRB Surat Dahisar Tollway Pvt.Ltd. Khaniwade Toll Plaza NH-8 at kms 470.00 at 5.05am on 23rd Jan which lies in between IRB Surat Dahisar Tollway Pvt.Ltd. Charoti Toll Plaza NH-8 at kms 420.403 an Mumbai. there is a fraud going on at the toll. We do have all the details of toll tickets and even of the employ who misbehaved with us.
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                                    sanjbahl
                                    from Hoshiarpur, Punjab
                                    Jan 24, 2014
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                                    Address: Jalandhar, Punjab

                                    i am a regular traveler on pathankot jallandhar National highway and paying the tooltex Rs. 35/- per trip for one side but the quality of road is very poor and the company is not repairing the pot hols etc on road on some areas the road is very wavy due to big pot hols near to there toll Tex collection center, i started suffering from backache
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                                      A
                                      adv.deepakpandey
                                      from Ankleshwar, Gujarat
                                      Jan 18, 2014
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                                      Resolved

                                      Dear Sir,



                                      I want ur best openion and ur concentration on National Highway 76E.

                                      at the place of Toll Bridge of Tamsa (Tonse) river. near the place of Devari - Village, on the Allahabad - Mirzapur Highway. around 5 km away from Mejaroad to Allahabad city.

                                      this bridge was made a long ago aroun 30 years, from that time the toll tax was paided by the people. the taxes are also increasing daya by day. but local government don't want to do anyhing aginst them becuase they are ingaged in taking maney from the local Thekedars.



                                      it is my humble request to u that plz do something in favour of the people and save them from this unlawful activities.
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
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                                        ashusonu85
                                        from Rania, Haryana
                                        Jan 12, 2014
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                                        Address: Kota, Rajasthan

                                        On 30th december 2013, iam returning from jaipur to kota along my family on my wagon r car rj20 cc 0862, it is rainy day.
                                        At 1:50 pm, when i pass second toll tax from jaipur side after mahendwass, suddenly a cow was came in front of car, now a days the condition of road is very good i was on about 90 kms/hr speed, u think whats happend, thanks god no one was injured.
                                        My point is that when we pay toll tax, is it only to maintain road condition or all others problem solved by them.
                                        I want along with road condition, animals should also restrict on the nhai by providing barricades.
                                        On this day only my car was damaged .But many o[censored]s lost their life .
                                        Who is responsible?
                                        May 31, 2017
                                        Updated by ashusonu85
                                        still not reply from any concern
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