National Highways Authority of India [NHAI] Complaints & Reviews

i am a regular traveler on pathankot jallandhar National highway and paying the tooltex Rs. 35/- per trip for one side but the quality of road is very poor and the company is not repairing the pot hols etc on road on some areas the road is very wavy due to big pot hols near to there toll Tex collection center, i started suffering from backache

Dear Sir,



I want ur best openion and ur concentration on National Highway 76E.

at the place of Toll Bridge of Tamsa (Tonse) river. near the place of Devari - Village, on the Allahabad - Mirzapur Highway. around 5 km away from Mejaroad to Allahabad city.

this bridge was made a long ago aroun 30 years, from that time the toll tax was paided by the people. the taxes are also increasing daya by day. but local government don't want to do anyhing aginst them becuase they are ingaged in taking maney from the local Thekedars.



it is my humble request to u that plz do something in favour of the people and save them from this unlawful activities.

On 30th december 2013, iam returning from jaipur to kota along my family on my wagon r car rj20 cc 0862, it is rainy day.
At 1:50 pm, when i pass second toll tax from jaipur side after mahendwass, suddenly a cow was came in front of car, now a days the condition of road is very good i was on about 90 kms/hr speed, u think whats happend, thanks god no one was injured.
My point is that when we pay toll tax, is it only to maintain road condition or all others problem solved by them.
I want along with road condition, animals should also restrict on the nhai by providing barricades.
On this day only my car was damaged .But many o[censored]s lost their life .
Who is responsible?

I, Deven Prachchhak is living in Veraval and working with Ambuja Cement, Kodinar nearly 45 Km.far away from Veraval. I am traveling every day (to & fro) from Veraval. This is to inform you that National Highway 80E (Veraval to Bhavnagar) is in the worst condition between Veraval to Kodinar. The surface and polish of the road is totally washed during last monsoon and there are many pits with huge depth on the road. Weekly one accident is being taken place on this road due to pits / uneven road. I would like to request you to look in to matter ande do the needful at the earliest. Thanks and regards, Deven Prachchhak Veraval

While travelling from Pune to Satara, just before Khambatki ghat section .earlier a toll booth was in operation. After its subsequent closure, the actual booths were removed, but lane dividers are still as they are.Since these are not visible from far and also are not known to many, some day could cause a accident. I myself am a frequent traveller to KOLHAPUR, and as such use this road many a times. I have often watched drivers getting confused over here and need to suddenly brake or turn their vehicles. Requesting u to remove these dividers. [same applies while coming down [after ] the ghat

Respected Sir

This is in connection with the subject above.I am disable person with disability of more than 80%.While I was travelling on NH-1 from Chandigarh to Amritsar I was being harassed by operator and staff manning at JATL TOLL PLAZA near Kurali on 19/12/2013, they forced me to pay me toll Tax in spite of I produced my disability certificate, and same happened on return journey on 21/12/2013 at same Toll Plaza.

They refuses to hear our voice and said that they do not exempt disable person from toll tax, I am sorry to say that
these are the common affair that disable person are being harassed and face hardship at toll plaza run by NHAI.

Staff member manning at these Plaza are violating the order of Govt.of India secretary Notification no-11065/12/2003, dated 14.12.2003 for subject mentioned above.

The order clearly mentioned that if anyone violating this order will be penalized and even may cancel there contract.
So Please look in this matter..

Looking forward to hear more from you and happy to learn your decision in this matter.

Thank you.
Your truly.

On the way to Simrahi from Dabhanga there in no lights during night at Kosi Mahasetu of East West Corridor (NH-57). Specially in winter when we face fog problem and many accident occurs on NH due to lack of lighting. Although, light stands are there it was in function in beginning but now there is no lights. Kindly do needful for lights on Kosi Mahasetu

Respected Sir Here with I am sorry to say that some of the-toll barrier under your company violating the order regarding exemption of toll tax from vehicle carrying physically disable person. As per my knowledge a vehicle carrying disable person with disability of more than 40% are exempted from toll tax at all toll plaza under NHAI country wide. Here I want to share with you the harassment faced by me while travelling on NH-! JATL...

sir, i am a truck owner and want to submit a complaint against charging more money. At gorakhpur bye pass (Tendua toll ) near Bihar Border Tamkui Raj on your toll they are charging more money and issue duplicate slips of 375 to the every truck passing(12 tyres). sir this is a huge loss to the consumer and also for NHAI.we know the toll rate for the 12tyre truck passing is 215. so please look in this matter otherwise i will go for legal action. I have proper proof for that if required then send me mail or call me on my following details mobile no [protected]

The Roads leading from SenneerKuppam to Saveetha dental college on the NH-4 (the service lane) the commuters (across all vehicles) are finding it very difficult to travel and we are not able to drive at all on the service lane, just to avoid this road, we would have to take a big deviation to reach Saveetha or to travel on the NH-4, and due to the road condition the traffics are piling up so badly during the morning hours, requesting an action to be taken against this, this road is lying this way for the past 2 years and there has been no change and no action at all, if at all they fill with some mud and other stuff which makes the road even worser in 2 days, during rainy season because of teh water we do not see the dept of the ditch and have seen so many people fall down or the vehicles hit badly, the roads so bad that stleast a feet ditch every 10- CM's, requesting some action to be taken immediately.

Dear Sir, When travel Icchapuram(AP) to Visakhpatnam(AP), we cross two rivers Vamsadhar and Nagavalli. Over bridges over them, are not repaired since many months. Recent rains spoiled them further. Night time travel on these bridges is very risky, especially for cars and two wheelers. I advise NH-5 authorities to do patch work on them at regular intervals. Thanking you Prof NB Venkateswarlu [protected]

with reference to: Srinagar toll plaza, Palwal, NH2, trans no.7GBD0196, ticket no. 0158, lane DM7, dated[protected], time 7:22, the person who collected the toll did not give back right amount, when we asked for money he verbally misbehaved also when we tried him to realise his mistake, other persons working there gathered and started physical misbehaving. when we asked for complaint book, they said book is at toll plaza office . when we contacted Mr.DINESH at office he said the book is at toll booth, so they only pretented but did not provided complaint book so we could not lodge a complaint. so we request you to take strict action, and please also acknowledge us about the action.

Sir, I am currently traveling on State Highway 156, NH 211 road this is from Ambajogai city to Lokhandi sawargaon . I hVe been traveling on this road frequently past few months, quality of the road is fast deteriorating. I am very sure this road was laid not too long ago but now complete asphalting has gone and road is in complete mess being hazardous to travel. Number of accidents occured due to this . Need to understand what measures are taken rectify, who is the current contractor, and how long this would take. Pls also explain the current spend on the maintenance...

At the toll booth, toll fee of Rs. 65/- is payble. Usually the staff available at booth does not give change of Rs. 5/-. They always insist to take biscuit packet in lieu of Rs. 5/-. Whenever consumer have change they take it otherwise they don't give change and misbehave to the consumers. On 03.11.2013 I was going from Udaipur to Chittorgarh and I have been pressurised by the toll staff to take the biscuit even they were having change they denied to give the change and misbehaved. The receipt No. was 7B - 19 Emp. ID : 107 for car No. RJ09CA1009. Please look into the matter and take necessary action for this type of acts.

Since june 2013 the new contractor incharge of vanagaram toll plaza is denying concessional monthly pass to commuters who have been availing the same at the rate of 200 rs.they are charging 890rs 25 trips which is more than 4 times the rate just the previous month.they are misquoting some go and are not giving a clear reply to our querries.has the ministry changed rules suddenly or are the contractors taking local residents for granted...

Dear Sir / Madam,

I have been seeing is at several Toll Plaza that Choclates are been forcefully used in lieu of 1 or 2 Rs.change.

For example at "AHMEDABAD RING ROAD INFRASTRUCTURE LTD.", RANASAN TOLL PLAZA
(Ref. : KM. of ROAD 17.076 to 42.594)

Toll charge here for single journey is 24 Rs. In last 15 days; I had crossed this toll booth not less than 4 times. And always they either purposefully dont keep change or they are in greed of doing business of local choclates. Choclates are given back; if you give 25 Rs. than they give 1 choclate in lieu of 1 Rs. If you give Rs.30 they would give you 2 choclates and change of 4 Rs. See here they can arrange for Rs.4 change but sold 2 choclates.

It is literally a business to fool common man. Either make it compulsary for Toll booth to give back adequate money. Or either make round figure toll amt. Let it be Rs.25. Let the fund be used by NHAI for roads rather than the Toll Manager doing business of choclates. Suggest to keep round figure amt.

It is not matter of 1 Rs. It is the matter of cheating common public.

Hope a justified result will be taken in immediate turn around time as its not the matter where the authority will have to waste lot of time to take decision for common public; for whom these infrastructure is made. And not for the General store business of Toll Owner.

Thanks and Regards.

sir i travelled recently to goa last month and the condition of road from satara to pune is worse, also toll is being collected for six laning even though work is not complete. the roads where there is diversion is horrible and filled with big potholes. Also, the toll reciept does not mention vehicle no. on reciept and hence tough to make any claim against toll agency. the toll agency should print Vehicle no. if insisted by owner of car.

Dear sir, I here by inform you that surat to ankleshwar highway no 8 is damaged so badely it may done accident on road there are one feet deep hole on road so that it will be more Denver to whicles on road also. There is a three lane in highway but only 2 lane is useful because third lane is used for parking by transport trucks. The transport truck is not allow in first lane but they always not follow this rule and officers do not fine as well. Dear sir plz consider it before danger accident occurs on highways. Yours faith fully Hitesh

Dear Sir, My Name is Prabhakararao Moparthy. This is regarding with land issue related to NH-5 road extension near manasasarovar Guntur pincode 522509. We lost 20cents means 20% of acre but the serveyers made it as 10cents. They given that as assumption without entering in land. Last year my parents applied for survey by revenue dept guntur but it was cancelled due to unexpected rains. This year in july also we applied for survey in guntur revenue department. This time due to Samikyandra bundh still survey did not completed. Could you please help me regarding this to whom i have to contact and how can i get the lossed amount. Thanks, Prabhakar

The condition of NH47 road from nageroil to Kaliyakkavilai is very bad, which consumes lot of time while travelling through the read. This road leads to hospitals like KIMMS and Medical college Trivandrum, due to the poor road conditions the commutation/transportaion of accident victims and other persons with serious illeness is affected, which causes life losses and other permanent illnesss. This is also creating a problem or nusiance...