National Highways Authority of India [NHAI] Complaints & Reviews

HI,

I was traveling from bangalore to hyderabad on 20 JUN 2014 and around 9 AM have reached bagepalli toll plaza, have paid the toll services and started leaving from the toll gate but suddenly toll gate has been oprated by the concern person in toll both and it has damaged car starting from right wheel of front to end of the car, When i was trying to talk to shift manager his only reply was its a software problem and while having my conversation itself he left from toll plaza with out any intimation, have tried calling on No. provided for emergency service at the toll gate but both the no. provided are not reachable, An embill details including time.ployee over there at toll plaza has just pushed my car in an irrelevent manner when i was trying to have a conversation with him, My only concern is to take a proper action or educate the employee over there atleast to talk politly to the customers travelling in the way.Can you please reach me on [protected] so i can provide all my proofs of the damage and toll plaza


Please let me know regard.
ing the action plan or shal i go with a legal case in consumer court?

Awating for your response


Thanks,

Shiva.

Respected sir; im living in pallikonda sir im a travels driver sir so day by day im going to vellore so much of many to collect in the tool booth sir ...many more complaint sir but no more any action so please action to tool booth and save to farmer life sir ...your do not any action im complaint to cm sir (in pallikonda tool booth).. Thanking you your faith fully ungal nalam virumbi

Dear Sir, This is to bring your attention that on 20th June 2014 I was coming from my home town via Rampur to Delhi. Government is charging toll on Moradabad by pass. The road is neither smooth and nor there are any sign board. Even if you are driving at the speed of 40km/hr on the highway suddenly a bump will be there on the road and you will be surprised that how this has happened. And by the time you come to know that the road is not as per the highway standards your car is already damaged. And for this government want us to give the money to the goons appointed by them at the toll plaza. When I reached toll plaza I asked for the Complaint register from the toll collection boy, he guided me that the complaint register is at main Toll plaza which is 1 Km ahead. When I reached Main toll plaza I asked for the complaint register from the toll collecting boy, he sent me to the Toll Plaza manager. The manager sent me to the NHAI representative (Arvind) sitting there. The NHAI representative said that we don't have any complaint register from NHAI as the toll is outsourced to ILFS. And ILFS has not provided any complaint register to us. When I said how this is possible that you people are running a toll plaza and not having any complaint register and I will put complaint for the same in NHAI. Arvind and his subordinate said you can complaint where ever you want we don't care. Is this the way NHAI appoints the Toll Collecting agencies who are not answerable to the public and does not have any fear even if they are at fault. If it is so than NAHI should answer the same. Due to NHAI fault I got my car damaged. Now who will bear the loss. When NAHI is collecting the toll from us, is it not the responsibility of NHAI to make sure we don't face problem or if the losses occurred than NHAI should bear that? Moreover I am calling NHAI office since morning around 9:30 A.M. till 10:45 A.M. but there is no response neither at the reception nor at the public Grievances ext no 1520. Is NHAI made for the betterment of the roads or to just collect the money from people without providing facilities to the public and moreover NAHI is answerable to the public or not???? Regards Tarun +91-[protected]

sir/madam NH45c Tanjore-kumbakonam road, near pandaravadai bus stop big deadly potholes in the leftside of the road and the road maintanence very bad we dont have white mark on left, center or right side of the road and the width of road is very stingy and occupied by sand, road near by shop and private bus race driving we loose our life very easily.how long we need to wait for single nh45c road project from upa1 now[protected]

Sir/ Madam, Yesterday, while coming from Dhanbad to Durgapur through NH-2, my car's front axle got broken due to big deadly potholes in the middle of the road near Bhiringi More, Durgapur. Luckily, we could avoid a serious accident, which could have taken many lives. After, talking with nearby people, we have been informed that in the same pothole, one young men got trapped-in with his bike a week before and had been smashed by following truck, leading to the young person death. Its very unfortunate that due to negligence of NHAI, innocent people are loosing their lives on NH-2. Please pay immediate attention to it to save the people's precious lives and property.

Dear Sir/Madam, I am too frustrated regarding the services of Toll Plaza Naruar, Ticket No. - 0AT2-9286. The Helpline No - [protected], which is printed on receipt is not working. It shows that it is invalid no. which is not ignorable by NHAI. Apart from the same, I am local person of this area and I also have own vehicle. I have to journey twice or thrice in a day approx 7 to 8 km distance only. So, I have to use this route however they demand 240 ruppes of one trip. So, regarding this my business got hamper. Please do the needful. Kindly suggest. Warm regards, Bharat Kumar [protected]

Dear Sirs I am residing in a Gated community in Service Road of Bye pass at Maduravoyal, Chennai. Ther are about 500 flats along the service road, where it is found so dark and close to the City COP's house. Our gated community flats are having an entry in the service road, which is having a heavy traffic with overspeeding vehicles plying in the road. Hence, it is requested to provide Speed Breakers close the Entry and Exit gates and also Road Lights along the service roads so as to avoid untoward incidents and accidents in this dark rfoad. Harigopal. C Citilights Meadows, Bye Pass Service Road, Nolambur, Chennai- 600095. [protected],

My cousin met with accident while travelling on SETC bus from Nagercoil to chennai. Accident happened at 3.05 AM in the morning due to drowsy driving on NH 45 near virudachalam. I have also met with the same kind of accident last year and every time I travel by bus I am worried about safety.Luckily no one were injured fatally. Could you please improve road safety.

Sir/ Madam, In last few days a new layer of road was made on NH-8C in Ahmedabad. This layer has overcomed the Speed breakers which were in Educational Institutions areas, Such as Nirma University, SGVP School & Hiramani School. Its my kind request to construct new speed breakers to avoid the full throttle of Vehicles & save the lives of thousand commuters who use the highway or cuts. As this area is also house to a Yoga University & IGNOU, a huge amount of Students use the area & now they are in fear to Cross the roads everytime. Kindly construct speed breakers to safeguard the lives of people crossing the Highways.

Good Morning sir.

Subject -Dr. Vivek Gupta not doing proper Treatment.( Apollo Hospital- Sarita Vihar)
I am Purushottam Lal from M.P. I want to complaint against to Dr. Vivek Gupta becoz he was not treating like doctor and he treated us like stranger and not helping me.He was taking care of my wife onwards 22nd April 2014. Dr. Vivek Gupta was not doing proper Treatment last month I went to ur hospital and at that time I meat you with Dr. Vivek Gupta .
My Wife was checked by Dr. Vivek Gupta and he was suggested me to go through angiography. The angiography was done on 24.04.2014 by his juniors and he is not at the time of angiography, he was joined his team after the 20 minutes of angiography and after the angiography the health of my wife gone too serious. he was treated only for making money and with mollified intention.

My mobile number is [protected] and my mail address is [protected]@yahoo.in. If you please give me your mobile number then I can contact with you sir. I am waiting for your reply sir.

Yours
PURUSHOTTAM LAL ( NHAI- Manager-T(LA)

Hello Sir/Madam, National Highway No. 68 ROUTE: Ulundurpettai - Elavanasur - ThiyagaDurgam - Kallakurichi - Chinnasalem, Thalaivasal - Kattukottai - Attur - Pethanaickenpalayam - Vazhapadi - Salem Complaint Location: V.KuttuRoad (Between Chinnasalem to Thalaivasal) Subject: Due to unnecessary Pedestrian Crossing number of accidents were increased This is Ramkumar.R and I am belongs to Rayappanur village which is comes under Villupuram district and located between Chinnasalem to Thalaivasal in NH-68. Our village people has done several request to close this “Pedestrian Crossing” with the Toll management but they didn’t taken any action against this. Due to this unnecessary “Pedestrian Crossing” now a days the number of accidents were increased. Since this “Pedestrian Crossing” opened to till date we can say there was more than 200 to 300 accident happened and more than hundred died and alive as a handicap. More than a village people were using this “Pedestrian Crossing” to cross the NH even there a safe crossing which is open under the bridge. As we aware any of the “Pedestrian Crossing” should not come immediately when the over bridge is begging or end. But this “Pedestrian Crossing“ is opened beginning of the over bridge (towards V-KuttuRoad to Thalaivasal) and including this crossing within 1 K Meters there is two crossings. Even two week before two accidents was happened and two was died. Both were middle age people their families were struggling a lot to run their family. Still I have the hope and trust on you that your administration will take some action on this to close this unnecessary “Pedestrian Crossing”. You can able to save many of the life’s as much quickly you can close this “Pedestrian Crossing”. Please do some favor for the public to save many of the lives (Technology & Improvements should save the people, Not to kill them). Thank you, Ramkumar R

Sir,
this is to inform you that today i met with an accident on NH 58 betwwen purkazi and muzzafarnagar due to biggggggggggggggggggggggg pot holes and going to sue on NHAI for not maintaining the highway .However a private company worked on this highway from last 4 years and the situation is more worse then ever people met with accidents regularly and u people even dont want to do anything.Last 3 months back im warned u about the road condition on Facebook but no action was taken now the sitaution is more wors, if NHAI dont do anything within a weak then i will definately go to court.
So response me on my ID soon

Dear Sir,
Since I m a frequent visitor to the Holy place of mathura vrindavan, I go through the agony of sorry state of this road.
If possible please visit the stretch between hodal and mathura, you ll be surprised to see the n number of pitholes which is not only a stressful drive to the driver but also a disaster to the vehicle, the unnecessary a burden consumption of the fuel, and all the more chances of road traffic accidents...The sorry state of affair of this road gives a bad impression to the foreighner travellers too. This kind of scenario is never expected when the people have to pay one sided toll of Rupees 85- 150 per vehicle.
I hope my concern to be taken seriously and appropriate measures ll be taken to allay the anxiety of lacs of commuters like me.

Dear Sir, Patancheru hyderabad (Andhrapradesh) Toll Plaza PATANCHERU MUBAI TOLL ROAD is collecting huge charges in the toll booth.When we asked to show the official gazette and method of calculation for rate fixed. But the TOLL employees misbehaved and not shown the gazetted rates. They are using vulgar language. Pls tell the calculations and official gazette notice also not displayed for public. Pls take necessary action before going to appellate authority. Pls take necessary action on the below mentioned TOLL employees.

I am frequent traveller between korai toll plaza in up between agra and bharatpur. The amount for local travellers are rs.11 the emplowyes charge rs.21/ anyone and leave them and they save rs.10/ on every vehicle and customers too are happy because they save rs. 22/- on each trip. More than that today i paid rs.64/- at lane 5 operatior id is opap123
At 10;26; 19 s/n 2088831. The operator issued a receipt for rs.43/- since i was in a hurry i only cheched the vehicle number on the receipt and proceeded. While returning only i realized the operator cheated me and pocketed rs. 21/-
I hope concerned authorities would do the needful at the earliest.

I, Jatin Aneja is living in Faridabad. I am traveling every day (to & fro) from Faridabad to Delhi. This is to inform you that the following roads are broken and need urgent repair: 1) Road at Ali Gaon Crossing (main Mathura Road) while coming from Faridabad side is broken right just after the red light of Ali Gaon. Due to this traffic gets too slow and which causes long queues of traffic jam. 2) The newly constructed slip road at Ali Gaon Railway under bridge is broken at the starting. Traffic coming from faridabad side is suffering lots of trouble due to this. I would like to request you to look in to matter and do the needful at the earliest. Thanks and regards, Jatin Aneja

Hi- This has been 2 year since we are facing issues with JAM on Toll plaza while commuting from delhi to gurgaon & gurgaon to Delhi. The additional Booth after passing gate # 36 & 35 were not operating today (17th Feb-2014) due to which there was a delay in crossing the toll by 30 mins. When I tried to raise the concern to at cell # [protected] & [protected], Cell # [protected] was switched off and Cell # [protected] was not even hearing my complaints. The guy in-fact tried to threatened me and warned me that I can do whatever I can. This was really frustrating as we do not have any problem in giving toll but it has really become very difficult to assess the time within which we can reach to our office due to inconsistant approach of toll management. Please file my complaint in this regard and revert me on the same. Regards, Kapil Cell # [protected]

Dear Sir,

Chennai Vanagaram (TamilNadu) Toll Plaza M/s. MEP CHENNAI BYPASS TOLL ROAD PVT. LTD is collecting huge charges in the toll booth.When we asked to show the official gazette and method of calculation for rate fixed. But the MEP employees misbehaved and not shown the gazetted rates. The actual mentioned Base rate is Rs.5.00 and per km rate is Rs.0.65 paise. Pls tell the calculations and official gazette notice also not displayed for public. Pls take necessary action before going to appellate authority. Pls take necessary action on the below mentioned MEP employees.

Sir I am an exserviceman from trichy tamilnadu who underwent a by pass surgery and travelling to chennai from trichy by road and showing I CARD and orders from Highways and minor ports( HV1) ltr no.16188/HV2/2010-1dated 18.10 .2010 and Nhai ltr.no. NHAI/CMU/GMA/off/Exempt/Toll Tax dated17.11.06 is allowed to cross the toll booth without paying the tax but now they are not allowed any ex defence personal without paying the toll tax .kindly clarify the the why we exserviceman are now not allowed it is against order and injustice to the exserviceman .kindly take necessary steps to effect the order for the welfare of ex defence personal. Thanking you sir yours sincerly ex hav A.jacob mail jacob.[protected]@gmail.com

sir/madam while travelling from vapi to mumbai on 23rd January 2014 we crossed IRB Surat Dahisar Tollway Pvt.Ltd. Charoti Toll Plaza NH-8 at kms 420.403 at 5.51 am where we paid rs 82 as a return fair and at reached Dahisar at 7.24 am. While returning from the destination we came at IRB Surat Dahisar Tollway Pvt.Ltd. Khaniwade Toll Plaza NH-8 at kms 470.00 there the representative misconducted and misbehaved with us by telling us that we didn't paid for the return ticket though we have already paid rs 90 for it, he had given us the fraud ticket of rs 60 of single journey of time 5.00 am and didn't provided us complaint book and even the customer care number was not been given to us also the higher authority contact IRB Surat Dahisar Tollway Pvt.Ltd. Charoti Toll Plaza NH-8 at kms 420.403. here i am providing details of the toll tickets. 1) journey started at 5.00 am fro vapi on 23rd Jan 2014 2) Crossed IRB Surat Dahisar Tollway Pvt.Ltd. Charoti Toll Plaza NH-8 at kms 420.403 at 5.51 am 3) Reached Mumbai at 7.24am 4) how we can cross toll IRB Surat Dahisar Tollway Pvt.Ltd. Khaniwade Toll Plaza NH-8 at kms 470.00 at 5.05am on 23rd Jan which lies in between IRB Surat Dahisar Tollway Pvt.Ltd. Charoti Toll Plaza NH-8 at kms 420.403 an Mumbai. there is a fraud going on at the toll. We do have all the details of toll tickets and even of the employ who misbehaved with us.