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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Dec 12, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 420

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A
Arvind Pookattil
from Mumbai, Maharashtra
Aug 6, 2014
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The Service road from Lambha Corner towards Aslali is full of potholes and uneven which is filled with rainwater and it has become very difficult for the Devotees of Sree Krishna Temple to reach the temple in vehicles(four wheelers and two wheelers) and even for pedestals. In monsoon it has become impossible to reach the Temple by the devotees. It is, therefore, requested to take immediate action to resurface by filling the digs /holes of the service road from Lambha Corner to Aslali -Ahmedabad (Gujarat) at the earliest so as to enable the devotees to worship Lord Krishna especially in the coming festival season like Raksha Bandhan and Janmashtami. Your early action in the matter will be highly appreciated. With thanks and regards P.Aravindakshan Nair Trustee & Secretary- Sree Krishna Temple Trust, Bhambharia Kuva, Lakshmipura, Narol-Aslal Highway, Ahmedabad 382 405 Phone:[protected]M) [protected].
Aug 14, 2020
Complaint marked as Resolved 
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    H
    hr thakur
    from New Delhi, Delhi
    Jul 16, 2014
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    Address: Palwal, Haryana

    toll increase 160% condition very bad road is full of digs & patches when there was no toll road condition was very good, only cemanted road is ok now reliance start working some area pl. take necessary & corractive action thanks & regards hr thakur ph. [protected]
    Aug 14, 2020
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      B
      balaji0889
      Jul 15, 2014
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      Address: Tiruvannamalai, Tamil Nadu

      1. Road extension work is going on NH-66, unlike in other area in our area road embankment (earth work) is raised up to 12feet, near to road, residential houses, agricultural lands are available.
      2. we lost transportation access to near by agricultural lands and residential houses due to over raise in road..
      3. We got information from PIU Villupuram under RTI Act, they saying that Road is raised due to the presence of lake .But we noticed that extended NH-66 runs by touching lakes such as Pachal lake, Salai lake, singarapettai lake, Pappambadi lake, Nangilickondan lake (at Natarmangalam).In these lakes, level of road is only below the lake bund.we cannot understand why unnecessarily they raised the earth work very high in our area.
      4. Our lake bund is large and very Strong, Though throughout the stretch of lake, new Road having pipe culverts at Three positions but earth is raised very high.
      5. * we request you consider my Grievance Urgent and take necessary steps to reduce the height of road embankment (NH 66) because road work reaches final stage.
      Aug 14, 2020
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        I
        indian mehul
        from Chotila, Gujarat
        Jul 13, 2014
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        hollow, I am living in reject and I m doing import-export business so I have to travel every week to kandala port for my consinemant work and I have to cross waghasiya tool gate near wakaner and that place i feel is insecure always because that people organise there is all unauthorise person and they are always druncked whitch is not allow in gujarat and after there are doing with traveler always problems and speeking bed words and collecting illegal money at late evening from other city peoples ...so please do need full and take action as legal after you check by your self and confamation thanks and waiting for this solution at toll gate ...
        Aug 14, 2020
        Complaint marked as Resolved 
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          K
          kamalsenth
          from Mumbai, Maharashtra
          Jul 7, 2014
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          Address: Kanpur, Uttar Pradesh

          I, Kamal Sen, having my vehicle no. UP 51 P 3857 passed the toll plaza at Nawabganj ( district UNNAO - U.P. )while returning to lucknow from Kanpur at 10.08. I paid Rs 60 for my private for Scorpio vehicle but was not issued any receipt for the same. Email id [protected]@gmail.com [protected] / [protected]
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            J
            jjc_ctc
            from Bhubaneshwar, Odisha
            Jul 7, 2014
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            Address: Khordha, Odisha

            Sir,
            I am a resident of Bhubaneswar, Odisha & a frequent visitor to Cuttack - Bhubaneswar NH-5. In this regard, I would like to post my complaint on the issue of absence of White line showing the middle of the road & borders of the road which creates a very dangerous situation at nights when nothing is visible clearly on the road & any car might either go below the road or crash into dividers. This is persisting since last 3-4 months now. Earlier, we thought that the new road has been made & the white lines will be drawn shortly but it has now been so many months since no efforts have been taken. Hence, I hereby request NHAI to immediately look into this matter & immediately provide white lines & indicators through NH-5 to enable the people to identify the centre of the road at nights & drive securely.

            Thanks & Regards,
            Saurabh Jain.
            Aug 14, 2020
            Complaint marked as Resolved 
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              C
              Chandankumar Chattopadhyay
              Jul 5, 2014
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              Address: Purba Medinipur, West Bengal

              Taking unlawfully Rs.350/= for monthly pass instead of Rs.250/= for private car within a distance of 8 KM from Sonapetya Toll tax gate [on NH-41 --P.S. Tamluk, Dist. Purba-Medinipur, W.B.] Could not show any notification in support of demand and has issued one hand-written receipt as attached
              +1 photos

              regullar miscunduct at toll plaza 225 on NH-2

              from 18th march 2015, since the contractor of toll plaza at TUNDLA - NH-2 at KM.225 the employees are misbehaving with the customers very rudely. News has also published in news paper. No action have been taken .
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                S
                shiva angur
                Jul 2, 2014
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                Address: Bangalore, Karnataka

                HI,

                I was traveling from bangalore to hyderabad on 20 JUN 2014 and around 9 AM have reached bagepalli toll plaza, have paid the toll services and started leaving from the toll gate but suddenly toll gate has been oprated by the concern person in toll both and it has damaged car starting from right wheel of front to end of the car, When i was trying to talk to shift manager his only reply was its a software problem and while having my conversation itself he left from toll plaza with out any intimation, have tried calling on No. provided for emergency service at the toll gate but both the no. provided are not reachable, An embill details including time.ployee over there at toll plaza has just pushed my car in an irrelevent manner when i was trying to have a conversation with him, My only concern is to take a proper action or educate the employee over there atleast to talk politly to the customers travelling in the way.Can you please reach me on [protected] so i can provide all my proofs of the damage and toll plaza


                Please let me know regard.
                ing the action plan or shal i go with a legal case in consumer court?

                Awating for your response


                Thanks,

                Shiva.
                Aug 14, 2020
                Complaint marked as Resolved 
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                  R
                  rajeshmechario
                  from Angamali, Kerala
                  Jun 26, 2014
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                  Address: Vellore, Tamil Nadu

                  Respected sir; im living in pallikonda sir im a travels driver sir so day by day im going to vellore so much of many to collect in the tool booth sir ...many more complaint sir but no more any action so please action to tool booth and save to farmer life sir ...your do not any action im complaint to cm sir (in pallikonda tool booth).. Thanking you your faith fully ungal nalam virumbi
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                    I
                    its_rishab
                    from New Delhi, Delhi
                    Jun 25, 2014
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                    Address: New Delhi, Delhi

                    Dear Sir, This is to bring your attention that on 20th June 2014 I was coming from my home town via Rampur to Delhi. Government is charging toll on Moradabad by pass. The road is neither smooth and nor there are any sign board. Even if you are driving at the speed of 40km/hr on the highway suddenly a bump will be there on the road and you will be surprised that how this has happened. And by the time you come to know that the road is not as per the highway standards your car is already damaged. And for this government want us to give the money to the goons appointed by them at the toll plaza. When I reached toll plaza I asked for the Complaint register from the toll collection boy, he guided me that the complaint register is at main Toll plaza which is 1 Km ahead. When I reached Main toll plaza I asked for the complaint register from the toll collecting boy, he sent me to the Toll Plaza manager. The manager sent me to the NHAI representative (Arvind) sitting there. The NHAI representative said that we don't have any complaint register from NHAI as the toll is outsourced to ILFS. And ILFS has not provided any complaint register to us. When I said how this is possible that you people are running a toll plaza and not having any complaint register and I will put complaint for the same in NHAI. Arvind and his subordinate said you can complaint where ever you want we don't care. Is this the way NHAI appoints the Toll Collecting agencies who are not answerable to the public and does not have any fear even if they are at fault. If it is so than NAHI should answer the same. Due to NHAI fault I got my car damaged. Now who will bear the loss. When NAHI is collecting the toll from us, is it not the responsibility of NHAI to make sure we don't face problem or if the losses occurred than NHAI should bear that? Moreover I am calling NHAI office since morning around 9:30 A.M. till 10:45 A.M. but there is no response neither at the reception nor at the public Grievances ext no 1520. Is NHAI made for the betterment of the roads or to just collect the money from people without providing facilities to the public and moreover NAHI is answerable to the public or not???? Regards Tarun +91-[protected]
                    Aug 14, 2020
                    Complaint marked as Resolved 

                    Poor Road Management

                    I day light shower is making the life in Faridabad extremely difficult. There is no drainage facility in the Madura road. It took me 2 hour to travel 5 Km. There is no space for people to walk. Please help us.
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                      M
                      mdkalith
                      from Karaikal, Puducherry
                      Jun 12, 2014
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                      sir/madam NH45c Tanjore-kumbakonam road, near pandaravadai bus stop big deadly potholes in the leftside of the road and the road maintanence very bad we dont have white mark on left, center or right side of the road and the width of road is very stingy and occupied by sand, road near by shop and private bus race driving we loose our life very easily.how long we need to wait for single nh45c road project from upa1 now[protected]
                      Aug 14, 2020
                      Complaint marked as Resolved 
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                        B
                        barnwal.r
                        from Durgapur, West Bengal
                        Jun 11, 2014
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                        Address: Bardhaman, West Bengal

                        Sir/ Madam, Yesterday, while coming from Dhanbad to Durgapur through NH-2, my car's front axle got broken due to big deadly potholes in the middle of the road near Bhiringi More, Durgapur. Luckily, we could avoid a serious accident, which could have taken many lives. After, talking with nearby people, we have been informed that in the same pothole, one young men got trapped-in with his bike a week before and had been smashed by following truck, leading to the young person death. Its very unfortunate that due to negligence of NHAI, innocent people are loosing their lives on NH-2. Please pay immediate attention to it to save the people's precious lives and property.
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                          R
                          rghu_kmr
                          from Delhi, Delhi
                          Jun 5, 2014
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                          Address: Madhubani, Bihar

                          Dear Sir/Madam, I am too frustrated regarding the services of Toll Plaza Naruar, Ticket No. - 0AT2-9286. The Helpline No - [protected], which is printed on receipt is not working. It shows that it is invalid no. which is not ignorable by NHAI. Apart from the same, I am local person of this area and I also have own vehicle. I have to journey twice or thrice in a day approx 7 to 8 km distance only. So, I have to use this route however they demand 240 ruppes of one trip. So, regarding this my business got hamper. Please do the needful. Kindly suggest. Warm regards, Bharat Kumar [protected]
                          Aug 14, 2020
                          Complaint marked as Resolved 
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                            H
                            Harigopal. C
                            from Chennai, Tamil Nadu
                            May 31, 2014
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                            Address: Chennai, Tamil Nadu

                            Dear Sirs I am residing in a Gated community in Service Road of Bye pass at Maduravoyal, Chennai. Ther are about 500 flats along the service road, where it is found so dark and close to the City COP's house. Our gated community flats are having an entry in the service road, which is having a heavy traffic with overspeeding vehicles plying in the road. Hence, it is requested to provide Speed Breakers close the Entry and Exit gates and also Road Lights along the service roads so as to avoid untoward incidents and accidents in this dark rfoad. Harigopal. C Citilights Meadows, Bye Pass Service Road, Nolambur, Chennai- 600095. [protected],
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                              Prithviraj Sathish
                              from Darbhanga, Bihar
                              May 20, 2014
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                              Address: Chennai, Tamil Nadu

                              My cousin met with accident while travelling on SETC bus from Nagercoil to chennai. Accident happened at 3.05 AM in the morning due to drowsy driving on NH 45 near virudachalam. I have also met with the same kind of accident last year and every time I travel by bus I am worried about safety.Luckily no one were injured fatally. Could you please improve road safety.
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                                V
                                Vikas jodhpur
                                May 13, 2014
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                                Address: Ahmedabad, Gujarat

                                Sir/ Madam, In last few days a new layer of road was made on NH-8C in Ahmedabad. This layer has overcomed the Speed breakers which were in Educational Institutions areas, Such as Nirma University, SGVP School & Hiramani School. Its my kind request to construct new speed breakers to avoid the full throttle of Vehicles & save the lives of thousand commuters who use the highway or cuts. As this area is also house to a Yoga University & IGNOU, a huge amount of Students use the area & now they are in fear to Cross the roads everytime. Kindly construct speed breakers to safeguard the lives of people crossing the Highways.
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                National Highways Authority of India [NHAI] customer support has been notified about the posted complaint.
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                                  purushottamlal2014
                                  from New Delhi, Delhi
                                  May 8, 2014
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                                  Address: New Delhi, Delhi

                                  Good Morning sir.

                                  Subject -Dr. Vivek Gupta not doing proper Treatment.( Apollo Hospital- Sarita Vihar)
                                  I am Purushottam Lal from M.P. I want to complaint against to Dr. Vivek Gupta becoz he was not treating like doctor and he treated us like stranger and not helping me.He was taking care of my wife onwards 22nd April 2014. Dr. Vivek Gupta was not doing proper Treatment last month I went to ur hospital and at that time I meat you with Dr. Vivek Gupta .
                                  My Wife was checked by Dr. Vivek Gupta and he was suggested me to go through angiography. The angiography was done on 24.04.2014 by his juniors and he is not at the time of angiography, he was joined his team after the 20 minutes of angiography and after the angiography the health of my wife gone too serious. he was treated only for making money and with mollified intention.

                                  My mobile number is [protected] and my mail address is [protected]@yahoo.in. If you please give me your mobile number then I can contact with you sir. I am waiting for your reply sir.

                                  Yours
                                  PURUSHOTTAM LAL ( NHAI- Manager-T(LA)
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  National Highways Authority of India [NHAI] customer support has been notified about the posted complaint.
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                                    R
                                    Ramkumar Ramadoss
                                    Apr 28, 2014
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                                    Address: Viluppuram, Tamil Nadu

                                    Hello Sir/Madam, National Highway No. 68 ROUTE: Ulundurpettai - Elavanasur - ThiyagaDurgam - Kallakurichi - Chinnasalem, Thalaivasal - Kattukottai - Attur - Pethanaickenpalayam - Vazhapadi - Salem Complaint Location: V.KuttuRoad (Between Chinnasalem to Thalaivasal) Subject: Due to unnecessary Pedestrian Crossing number of accidents were increased This is Ramkumar.R and I am belongs to Rayappanur village which is comes under Villupuram district and located between Chinnasalem to Thalaivasal in NH-68. Our village people has done several request to close this “Pedestrian Crossing” with the Toll management but they didn’t taken any action against this. Due to this unnecessary “Pedestrian Crossing” now a days the number of accidents were increased. Since this “Pedestrian Crossing” opened to till date we can say there was more than 200 to 300 accident happened and more than hundred died and alive as a handicap. More than a village people were using this “Pedestrian Crossing” to cross the NH even there a safe crossing which is open under the bridge. As we aware any of the “Pedestrian Crossing” should not come immediately when the over bridge is begging or end. But this “Pedestrian Crossing“ is opened beginning of the over bridge (towards V-KuttuRoad to Thalaivasal) and including this crossing within 1 K Meters there is two crossings. Even two week before two accidents was happened and two was died. Both were middle age people their families were struggling a lot to run their family. Still I have the hope and trust on you that your administration will take some action on this to close this unnecessary “Pedestrian Crossing”. You can able to save many of the life’s as much quickly you can close this “Pedestrian Crossing”. Please do some favor for the public to save many of the lives (Technology & Improvements should save the people, Not to kill them). Thank you, Ramkumar R
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                                      Praveen Kush
                                      from Roorkee, Uttarakhand
                                      Mar 20, 2014
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                                      Address: Haridwar, Uttarakhand

                                      Sir,
                                      this is to inform you that today i met with an accident on NH 58 betwwen purkazi and muzzafarnagar due to biggggggggggggggggggggggg pot holes and going to sue on NHAI for not maintaining the highway .However a private company worked on this highway from last 4 years and the situation is more worse then ever people met with accidents regularly and u people even dont want to do anything.Last 3 months back im warned u about the road condition on Facebook but no action was taken now the sitaution is more wors, if NHAI dont do anything within a weak then i will definately go to court.
                                      So response me on my ID soon
                                      National Highways Authority of India [NHAI] customer support has been notified about the posted complaint.
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                                        docgeekay
                                        Mar 18, 2014
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                                        Address: Mathura, Uttar Pradesh

                                        Dear Sir,
                                        Since I m a frequent visitor to the Holy place of mathura vrindavan, I go through the agony of sorry state of this road.
                                        If possible please visit the stretch between hodal and mathura, you ll be surprised to see the n number of pitholes which is not only a stressful drive to the driver but also a disaster to the vehicle, the unnecessary a burden consumption of the fuel, and all the more chances of road traffic accidents...The sorry state of affair of this road gives a bad impression to the foreighner travellers too. This kind of scenario is never expected when the people have to pay one sided toll of Rupees 85- 150 per vehicle.
                                        I hope my concern to be taken seriously and appropriate measures ll be taken to allay the anxiety of lacs of commuters like me.
                                        Aug 14, 2020
                                        Complaint marked as Resolved 
                                        National Highways Authority of India [NHAI] customer support has been notified about the posted complaint.
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