National Highways Authority of India [NHAI] Complaints & Reviews

There was some issue with the fastag pasted on my car. The fastag was active with 2000 amount within it. It is paytm fastag on chassis no. MZBEU812TLN121733. I can't get another fastag for my car because one is already registered on this number. I am stuck in this loop. That fastag was not readable at the toll plaza of Palwal EPE. They charged us double the amount (INR 450/-). But it was not my fault that my fastag is not readable despite being in active mode. I am so disappointed with this behaviour of the toll plaza employees and the person I talked on toll free number 1033. Why am I being paid for the issue that is no way my fault? NHAI should come up with the solution without harassing the passengers!

INR 135 toll paid from IDFC FIRST Bank Tag 3XXXD8A0 for vehicle no. WB06X8503 at Pipili on 15/08/23 23:49. Avbl. Bal.: INR805.But now my car is in puri.what will I do. I have video with parking in hotel area with in 10 minutes after deducting the amount.

I'm a regular traveller between jammu and udhampur. I couldn't recharge my fastag due to kyc issue. I was charged double toll of 330 rupees for one way and another 330 rupees for round trip, 660 total whinch could have been 245 rupees with fastag. It is not consumer's fault that kyc approval takes 7 days. The fastag should not have been blocked or atleast cash should have been accepted at a rate same as that of fastag. This is totally unacceptable and highly condemned especially when I almost every day travel via same route, pay my toll everytime not like some people who show some card and gets off for free. I had even travelled a day before and paid toll via fastag

Hi
I was at rajadhok toll at 1414 hrs on 15 aug 2023.
I called NHAI helpline, spoke to representative Sakshi and told her about us waiting for more than 15 minutes. We were atleast 100-150m behind the yellow line, stuck in traffic. She connected us to the control room, who outrightly lied and denied about the jam at toll plaza.
Kindly look into matter, especially the behaviour and reluctance to accept the consumer issues at the toll plaza.

Regards
Dr Gauri

Person demanding & collecting Charges Rs.5 per person for Urinals and Rs.10 for Tolet usage at Toilet Free Service areas in 2 places of facilty provided by Toll Plaza. This is happening in Thoppur Toll Plaza (Dharmapuri to Thppur NH.

Sir on Sunday 13th August 2023 I had travelled for personal reason from Delhi to Panipat, So at Bhagan Toll Plaza toll gates were not opened when I reached there, Employee present there says that your fast tag is black listed you have to pay in cash. So I had paid Rs. 220 in cash. After several minutes of crossing the toll I had received a notification of toll deduction from the fast tag of amount Rs. 110.
So according to this I...

Solapur pune highway condition is not good, road diverted verious places. Still toll charging is continued. Much time spent on toll plaza due to operator and system down. Please take a not and appropriate action on the issue.

I was returning from Khatu Shyam Ji on the way from Jaipur. I took the road Delhi Mumbai Expressway towards Delhi. Due to shortage of petrol in my vehicle, I changed my route. It was written KMP Expressway. I had been first time in this route. A Toll at Khalilpur Fee, Plaza, Palwal as written in my Paytm charged me Excess amount of Rupees 325/-

Toll crossed on : 31st July 2023, 12 :58 A.M.
Money deducted on : 31st July 2023, 12:59 A.M.
Fastag ID :[protected]
By, Praveen Kumar Paid at 12:59 A.M., 31st July 2023
Order ID : [protected]
Wallet Regn No. [protected]
Paid to KHALILPUR FEE, PLAZA, PALWAL
Regards
Praveen Kumar

I want to complain about kherki daula toll plaza. They charge ₹80 when you go to gurugram but they charging same amount ₹80 on return from gurugram. So they are scaming with all the citizens. So this is really wrong and you need to take action against them strictly and fastly. Please take a look on this complaint
Thank you

Misbehaving behaviour at toll plaza by a man I have shot a video of him

Toll plaza has not installed FAST TAG and they are collecting cash which is more compared to Fast Tag and also they are collecting toll fee for local passing vehicles

Dear Sir/Madam,
My vehicle No. WB-11F 6157 crossed Sali Bamandanga Toll Plaza at 6:37 am on 05 August 2023 with actual gross weight of 16970 kgs. as per weighment slip issued by Balagarh Weigh Bridge, Hooghly (Slip enclosed) but the said Toll Plaza people stopped the vehicle for overload (As per RTO Laden Gross Weight is 16100 kgs) but the SALIBAMANDANGA TOLL PLAZA, KM 141 Section of NH-34, West Bengal issued us Standard Wt of Vehicle 19950 kgs, and Laden Actual Weight of Vehicle 29372 kgs and collected Rs. 1650.00 from my driver (Slip enclosed), when my driver opposed the laden weight of 29372 kgs., all the Toll Plaza people abused my driver and even beaten him. I have same experience in past with this toll plaza relating to my other vehicle, also the other driver on this route having same experience. In my opinion there is something wrong with the said Toll Plaza and they are collecting more than actual payable to vehicle.
Now my sincere request that please look into the matter for sake of poor vehicle driver and owner becoz most of the people in this sector are illiterate.
I hope you do needful at your end at earliest.
Thanks and Kind Regards,
Satish Chandra Sinha
Vehicle Owner

Hi,
I was travelling from Pune to Sangli. At Khed-Shivapur toll Naka my fasttag was deducted with the toll amount Rs 115. However I was stopped and charged twice the amount. I am attaching the details.

Fasttag - toll details received from the bank email.
Your ICICI Bank FASTag linked to vehicle no. DL176093 has been debited with 115.00 on date[protected]:54:12 for Toll Charges at Khed-ShivapurTollPlaza toll plaza on[protected] at 11:52:08.

Cash Toll receipt details are attached in he image.

I was traveling from Ghaziabad to Rampur through my private vehicle on 19.07.2023 and same day return back to my destination i.e. Ghaziabad.
The toll charges on the above route collected high rate. I am shoked to see my statement that charges are beyond the rate prescribed by Government of India.

I am here submitted my complaint on the issue of toll charges high rate. Kindly evaluate it and return back to my original payment head. If any excess amount find out.

Details are as below
Vehicle No. DL1CAG4621
Fast tag Bank- IDFC
Registered Mobile - [protected]

Thanks and Regards

Akhilesh Kumar
[protected]
[protected]

Dear Sir,

My self "Bhaskar Chaudhari", I live in Faridabad and daily I use to travel from Faridabad to Delhi for my job. Daily I have to cross Faridabad Badarpur Toll Plaza and during crossing at every single attempt I have to wait atleast 10 min to pay toll via Fastag.
Its me only all other travellers have to wait. everytime whenever we visit we found long waiting line to pay toll tax via Fastag to cross. Its very frustrating,
We have raised our concern at toll plaza while crossing but nobody is willing to listen nor replying, they just simply ignore.
We need your support, proper investigation and action to resolve this issue on immediate basis.

With Regards

Bhaskar Chaudhari
Mob No: [protected]

I was travelling from Jalandhar to Mohali yesterday and the moment we reached at Kurali toll plaza, we had to wait for approx. 20 minutes and after waiting so long, the guy sitting at the toll office asked us to take our vehicles back and shift them to other lane.- We understood and shifted to other lane and again we had to wait for another 10-15 minutes and the guy who was there on duty was busy on his phone. The moment other vehicles started moving and I was following the other two cars front of my car. he kept the barrier open for those two cars because he was busy on the phone, However Toll charges are automatically deducted, the moment I drove my car he closed the barrier on the roof of my car. Which was absolutely inappropriate and unethical because I am not thief and or a criminal - I paid the toll online even then I got my car all dented. Uneducated employment leads to this kind of incident. I urge NHAI to take an action against this because it is not just me there are thousands of people face massive problems on Toll Plazas. Fastag was introduced to ease the process but I believe its a crap.

Gundagiri staff. Fast tag madhe balance asun cash madhe tall ghet ahet. Car madhe family lahan mule astatna shivigali karat ahet local gunde

I have my house located at adjacent to National Highway (NH) bypass in (NH45) No1 Tolgate, Trichy District, Tamilnadu and there is a land located in between NHAI and my house which took illegal possession of NHAI land, build and running badminton court on vacant space is actually NHAI. land i.e., the extra land, which has been acquired by NHAI for the road. As a result, my accessibility to the road from my land has been disturbed and illegally occupied owner has been made problems for us as threatened unnecessarily and giving problems.

Kindly do the action on this.

My Resident address :
C.Shanmugam
No16, Menaga Nagar, Lalgudi Main Road, No1 Tolgate, Bikchandar Kovil, Trichy District, Tamilnadu.

My Contact Details: [protected]

There is daily traffic jam on NH 19. I had an emergency to reach Dumdum Airport Kolkata. I was stuck in jam for 1.5hour with 2 little kids. Traffic did not move an inch. When I called on 1033 NHAI helpline number and told them about how I am stuck in the jam, they said work is in progress on this highway. Even if the work is in progress on a highway, you can't make the traffic stop. You have to make it move via diversions. What if someone has an emergency. Will I get refund of my air tickets if I miss my flight?

Ladies constable with card toll guys behavior not good. Language not good card not allowed.