National Highways Authority of India [NHAI] Complaints & Reviews

I submit that I was driving from Chandigarh to Shimla on 17.06.2023 at 05:38:49 AM, the Sanwara toll plaza located on NH 22 (Now NH 5 ) charged the toll fee of Rs. 70 + Rs. 70 ( total Rs. 140 for not having Fastag) for my Swift VXI (registered vide number HP 19 E 8933 in the name of Anshu) even after showing my unique disability card HP[protected] (original). And on my way return on 18.06.2023 at 11:07:58 AM the toll plaza kalka sadan, kalka Shimla road panchkula charged me Rs. 35 + Rs 35 ( Total Rs 70 for not having Fastag). Both time the person sitting on the counter has stated the reason that the UDID card is not valid and vehicle specially modified are exempted only. I submit that in my visit I have passed these toll plaza for two times and have only charged the toll fee one time at each plaza. I submit that I want the full refund of the amount mentioned above in total i.e Rs. 210/-. My contact details is Anshu S/o Ravi Dutt R/o Adarsh Nagar Amb Una HP, mobile [protected], [protected]

Yesterday 07thJul-23 afternoon 01:20PM, i passed from kherki daula toll ( tata nexon Car, no. HR26FB9153)) & pay cash.
Toll operator deducted 160/- and give me toll slip, when checked later its found that operator given me other vehicle toll slip which mentioned
1) Wrong amount
2) Wrong Vehicle no. ( Last 4 digit mentioned 8257)
3) Time 11:19 AM

you can plz check footages.

Also, amount 80/- deducted from my Paytm as well.

Plz look into this and support me.
[protected]

Dear sir,
ICICI BANK COMMON USER GROUP
Customer Id : 10852818
Name : Mr.jaweed Amin
Indian Explosive Enterprise 46,
2nd Floor, Above City Union Bank C.A Road Nagpur 440018
Mobile No: [protected]
Email id : [protected]@gmail.com
Pan No: AAKPA8807H
Please find attached dispute list from Date 16/07/2022 to
01/05/23 Fastag Dispute Not settled and refund not received For an Amount of Rs.2360/- Please verify the same and revert back ASAP.
Regards,
Jaweed Amin
Indian Explosives Enterprises

An oversize pit taken for drainage duet remains unfilled after duet construction formed a water filled pond, causing obruction to entire in my property from the last three month.Two families one doctor and an engineer are residing there, having 4 children below the age of 6 years.Vehicles remain kept at the road side.The issue can be solved by simply dumping one or two load of filling earth.Solicited your early attention.
Thanks,
Asst Exe:Engineer Rtd
from KSEB Ltd, Kollam

Hello,
मैंने KMP पर 2/7/2023 को पंचगांव से फरुखनगर तक यात्रा की थी। एंट्री पर टोल पर स्कैनिंग में दिक्कत आ रही थी, जिसके कारण उन्होंने manual scan किया और बोला कि scan हो गया है, मैने उससे पूछा कि कहीं आगे तो ज्यादा पैसा नही करेगा तो उसने मना कर दिया।जब मैं फरुखनगर से एक्जिट किया तो ok स्कैन हुआ, पर कोई मैसेज नहीं आया। मुझे शाम को ही वापिस आना था तो मैं जब वापिस फरुखनगर से Kmp पर चढ़ा तो स्कैन के टाइम कोई issue नही हुआ और पंचगाँव में भी कोई इश्यू नही हुआ, लेकिन पैसा updown के हिसाब से 20rs कटना था जो की 35rs कटा। फिर 4/7/23 को entry टाइम के पैसे कटने का मैसेज आया।जो कि 135rs था। ऐसा ही मेरे साथ 13/4/23 को हुआ था।जब मैं पंचगांव से राई गया था। और भी 2-3 बार हो चुका है। यहां पर या तो कोई सिस्टम issue है या यहां का स्टाफ जानबूझ कर ऐसा करता है।
कृपया करके मेरी प्रोब्लम का समाधान करें और जो एक्स्ट्रा अमाउंट कटा है उसे वापिस करें।
धन्यवाद।
जयबीर जांगड़ा
HR20AH7009
[protected]
[protected]@gmail.com

RO-BEN[protected] Approved from RO, Pending for Verification at CO/Division.
Now I request your kind consideration please take necessary action and issue as early as possible my Free Fastag. Tollgate people are objecting to move the vehicle.
I, Manivannan Balu, I am a Physically Challenged person (“DIVYANG”) with percentage of 55% (polio leg). In this connection Government given UDID certificate.I have purchased a auto...

On Nagpur - Ratnagiri National Highway between Narasinhgaon and Kuchi in Zurewadi-Kavathe Mahankal (District Sangli). Big slab of Drainage got collapsed near Hotel Raanmala, opposite Hotel Maharaja. And which becomes more dangerous as this is crowded place in the evening for common man who needs to travel from their.

On 1/7/23 i was travelling from Bangalore to Mysore, i have been toll charges twice both Entry & Exit. Toll Employ were not helpul
Rs:165 TXID:3561110N[protected] @ Entry Level( Bangalore)
Rs:155 Tx: 0010032307011808577613

I have 2 fast tags associated with one vehicle. On 1st june 2023, at mathura toll plaza, toll of 160 rs was collected twice for the same vehicle.

Toll collected at 11:13 am details
Transaction id: 0100A[protected]

Transaction id at 11:15 am: 0100A[protected]

Both these were collected for 1 vehicle only.

Kindly take appropriate action

To,
National Highways Authority of India (NHAI)
New Delhi Date: 22.06.23

Sub: Broad Day light Daketi by Toll Collection Agency

Dear Sir/Madam,

Thanks with regards, I wish to state that I am S.P Rana Chairman of N.G.O. On 20.06.23 I went to Meerut for a meeting with the senior officers of the Administration of Meerut.

After finishing the meeting when I was returning from Meerut to Delhi, as I reached the toll tax point of Meerut, I have been harassed financially and mentally by the toll tax staff. I make so many requests that the amount of Rs. 160/- had already been deducted from my account but they are not ready to listen. They charged me double the amount which I paid in cash. That means I paid 3 times instead of once.

I humbly request you to take a legal action for natural justice and return the extra money which has been taken from me forcefully by Path India Ltd.

I shall be obliged for your kind support.

All the evidence is available for your ready reference.

Your’s sincerely

S.P. Rana
Chairman

The person at Murthal toll plaza misbehaved and talked in an inappropriate manner and even after showing the I'd card and was on duty still he deliberately cut the toll tax by typing the car details in the system.strict action should be taken against it and the same should be informed through email. The card details are ford ecosport HR04G6542 and time is 0610hrs.

Nashik-Sinnar Tollways Ltd does not follow the NHAI rules for more than 100meter que and 10 second wait time. There is no 100meter yellow line on either side of toll plaza. Toll plaza employees are misbehaving while asking to follow the NHAI rules. In peak hours, there is long ques and wait time is more than 15 minutes usually, but toll management not opens the gates. Forcefully they charge the toll after waiting in que for more than 15 minutes.

Airtel payment bank made debit freeze of my fastag with tag id 34161FA820328AA205BFE820 for vehicle KL16J7234 on 16 jun 2023 with sms stating "for your safety we have restricted a/c and resuming a/c change mpin...". this unilateral action took me by surprise and it would have caused unnessesary trouble to me and to other fellow toll users had i travelled as I had enough balance. this kind o[censored]nilateral freezing of account is never heard of any where. airtel should be punished for such activity and hefty punishment would desist airtel in repeating such misadventures and it would send other fastag operators as well good message. more over it would ensure healthy operation of overcrowded tolls. the response shall be sent to me to emal [protected]@gmail.com

I along with my 3 friends was travelling from Indore to Ujjain on 24th June. We were crossing one of the toll plaza near Dewas on the road (photo attached) when one of the staff behaved very rudely with us. He used improper words and started shouting.

When we tried stopping him, he became very aggressive and tried to damage my car by his hand. He was wearing thick bracelet and with that he damaged my front door. The door has dent and scratches.

When we tried complaining this to the toll plaza manager, he refused to accept it and started mentioning that "You tried using improper words first and hence this all happened". He even not ready to accept that his person has damaged my front door with his hand and thick bracelet.

I tried tweeting this to Mr. Nitin Gadkari on the same day but have not received any response yet.

This was around 5.50 p.m. to 6.00 p.m. on 24th June.

Can I atleast expect justice against this rude and arrogant behavior by toll plaza staff and his manager.

I can be reached on [protected] / girish.[protected]@gmail.com

Yesterday iam travel to car in tindivanam to Chennai NH45 road is do not maintain, lot of hole on the road,

Please remove the toll plaza from bhiwadi Alwar road it is a very big problem for residents of bhiwadi as we have to pay 80 rs for traveling in bhiwadi itself and it's not fine so plese remove the toll or shift it somewhere else

I have gone to Thoothukudi before 2 weeks. But now PUDURPANDIYAPURAM TOLL has debited Rs:40/- today(24/06/2023) (11:29 Pm).so I'm kindly requesting you to check and solve the issue.

False toll deduction from my fasttag at Nelamangala toll, Bangalore
TxnId:[protected]aP
Tag id-34161FA820328E402B3B9E60
Barcode no. [protected]
Car no. KA41M6549
Our car is home from past two months not moved an inch from my home in village. But don't know toll deducted.

Sir/Madam
With reference to the subject above I would like to inform you that my account was debited for Rs65 on 21.6.2023 by madanpur toll plaza(reference no-0010032306212311162416) and Rs45 was deducted on 22.6 2023 showing that I have crossed Galia toll plaza on22.06.2023(reference no-378012001220623032927).However both the transaction has been unauthorized transaction and I haven't crossed d mention toll gate with the above mentioned time
This is for your information that I have passed through the toll plaza on 21.6.2023 at 6:05 pm and Rs130 was deducted as toll fee which was the authorised amount to be deducted.The other two transactions of Rs65 and Rs45 was unauthorized deduction.
Moreover waiting time at the mentioned toll plaza was more than 5 minutes and when I requested the staff to expedite, they misbehaved with me informing that no fixed waiting time is mentioned as per NHAI rules at toll plaza.
I request you to kindly refund my amount at the earliest and take action against the toll plaza immediately.
Otherwise I will be compelled to approach court for justice.
There has been several complaints in the past against the same toll plaza for unauthorized deduction.

Regards
Arup Jyoti sarma
Vehicle no-AS01EV0787
Acc-[protected]
Mobile no-[protected]

Sir/Madam
With reference to the subject above I would like to inform you that my account was debited for Rs65 on 21.6.2023 by madanpur toll plaza, Assam(reference no-0010032306212311162416) and Rs45 on 22.6 2023 showing that I have crossed Galia toll plaza on22.06.2023(reference no-378012001220623032927).However both the transaction has been unauthorized transaction and I haven't crossed d mention toll gate with the above mentioned time
Please also note that waiting time at toll plaza was more than 5minutes even where there was no rush.When I asked toll employees to expedite, they misbehaves with me saying that there are no such waiting time fixed in toll plaza.
I request you to kindly refund my amount at the earliest.
If matter not solved at the earliest I will be compelled to take the matter to the court.There has been previous complaint by the customers in recent times for unauthorized deduction.Plz look into it on priority basis.
Regards
Arup Jyoti sarma
Vehicle no-AS01EV0787
Acc-[protected]
Mobile no-[protected]