Submit a Complaint
Claimed

National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
1
Updated: Oct 22, 2025
Complaints 8454
Resolved
214
Unresolved
8240
Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to National Highways Authority of India [NHAI]

Having problems with National Highways Authority of India [NHAI]?

File a complaint and get it resolved by National Highways Authority of India [NHAI] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Government Organizations
National Highways Authority of India [NHAI]

National Highways Authority of India [NHAI] reviews & complaints page 7

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
akshayashok89
Oct 19, 2023
Report
Copy

Address: Street View Ponnarimangalam Toll Plaza, Mulavukad, Ernakulam, Kerala 682504

I was asked by the toll plaza staff to provide cash for passing through the toll gate even though I had fastag balance . I passed through the same plaza an hour ago and they told me initially I didn't have balance and then checked again and let me through . When I came back after an hour they told me I didn't have balance and made me pay 120rs .

This toll plaza is located on the container road that extends from Cheranallur . I have added the address below
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    R
    roanmeh20
    Oct 18, 2023
    Report
    Copy

    Dear Sir/Madam,
    We are continuously facing traffic issues in the Hazira area where illegal parking of Container trailers and blockage of service roads due to parking of trailers since the Adani PORT has opened.
    all the working staff is being affected resulting increase in travel time by 30 minutes more than the average time.
    There were recently fatal accidents were happened due to this traffic and rage truck drivings.

    There is only 1 single route from Hazira to the city area which is at high risk when there is an emergency, People will not be able to reach due to such traffic conditions.
    it is not even controllable by POLICE as the rush is too high.

    Request your support to plan an alternate route for ADANI Port traffic which will help to reduce traffic.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      P
      PankajkSingla
      Oct 17, 2023
      Report
      Copy

      Hi Sir,
      There is service required at NH 7 near Dyalpura Road Zirakpur.

      This strech is from Airport lights on patiala road till VIP Road traffic light on NH 7.

      Please let us know by when this will be made.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        Kri4rrr
        Oct 16, 2023
        Report
        Copy

        Address: Abohar sitto road gaushala sukchain

        Mud and stones on this road can become the cause of a major accident.
        +2 photos
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          L
          Lpm01
          Oct 13, 2023
          Report
          Copy

          Road conditions are not at all suitable for driving. In such situations collecting toll is completely unjustified.
          +1 videos
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Shreyacomp
            Oct 12, 2023
            Report
            Copy

            I crossed Badarpur toll plaza from Delhi to Faridabad, last lane on the right has taken cash from all the cars stating that the fastag is blacklisted. How can all the cars be blacklisted.? You need to get the machines tested. They deducted through fastag as well. They took 70 rs cash and deducted amount from fastag.
            +1 photos
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Aditya Walia
              Oct 9, 2023
              Report
              Copy

              There is sign board on NH152 before chandlana road when coming from ambala to narnaul. The sign board placed for the direction of pundri is wrong instead of pundri it should be dhand. It causes alot of inconvenience for the people.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                V
                VEMUNURI RAJU
                Oct 2, 2023
                Report
                Copy

                Address: mandamarri

                Sir my vehicle ts19h0112 travelled from mancherial to bellampalli the road is under construction still they are collecting high toll fee for regular toll road users.please resolve the issue and save human rights
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  P
                  periasamykanmani
                  Oct 2, 2023
                  Report
                  Copy

                  Address: 2/3677, Padikkasu illam, 100 feet road, subramaniapuram 7th street north extension, karaikudi-2
                  Website: no

                  Sir,
                  I have a received a transaction details for my journey used my car No: TN63Q8645 on 29.09.2023 at 11.07.47
                  Plaza: Samayapuram Toll Plaza
                  Charge deducted from my HDFC account: RS 55 and remaining balance amount available: 579.13.

                  My complaint: I did not travel on the above said date and time to Trichy-Samayapuram.
                  My car was used on the said day for office purpose in Karaikudi only.

                  I have complained to Customer escalation
                  and they supplied ticket no: 717408 and also asked me Full RC copy and vehicle image (front and side) and transaction date.

                  my question is without used my car with fastag, can deduct money from my fastag account by nhai, how?

                  It is requested that immediately take action, otherwise i will go for legal action againt samayapuram toll plaza and HDFC Fastag account.

                  Regards
                  TN63Q8645.Mob: [protected]
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    shailesh shegunshi
                    Oct 2, 2023
                    Report
                    Copy

                    Address: Mira road E 401107

                    Today 2.10.23 i have passed through Dahisar toll plaza time 07.58.09 with my car number MH 04 FA 3668 & toll was deducted from fast tag account 45 Rs normally it has to be deducted Rs 40 . but Rs 5 extra debited . request to refund the same .
                    +1 photos
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      ShashiSM1079
                      from Jaipur, Rajasthan
                      Sep 29, 2023
                      Report
                      Copy

                      Address: Dautalpura Toll Plaza - Jaipur - Rajasthan

                      I have received the communication that I have cross the Daulatpura toll Plaza at 12:02 PM as on 29th Septemeber 2023 and INR 70 has been deduced at 01:32 PM from my Paytm Wallet. but as the car was standing in my house at Jaipur . It is appalling to note that the functioning of the said toll plaza, how a Fastag can be read at a toll plaza when the vehicle has not showed up.

                      This smells of some wrong way of functioning or mal practice. It is a serious matter as it can put the vehicle owner to serious problems.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        Ramsudheer_chinta
                        from Hyderabad, Telangana
                        Sep 29, 2023
                        Sep 29, 2023
                        This thread was updated on Sep 29, 2023
                        Report
                        Copy

                        Address: Toll Plaza on NH 44, Manoharabad, Telangana

                        The highway between Medchal (Hyderabad) and Manoharabad is very bad. There are lot of repair works going on at multiple stretches causing inconvenience to travelers. Lot of accidents also are happening because of this. It is very unfair to collect toll on this poorly maintained highway.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          P
                          Pinkij
                          Sep 25, 2023
                          Sep 27, 2023
                          This thread was updated on Sep 27, 2023
                          Report
                          Copy

                          This week I had to travel to Bhilwara using NH 27 and NH 758. Highway between Aroli Toll Plaza and Dhaneshwar Toll Plaza is badly damaged for approx 30 Kms. the road is so much damaged that its not possible to drive at a speed of more than 20 Kms/hour. I have been charged toll of Rs.40 each on Aroli and Dhaneshwar Toll Plaza on 24.09.2023. Similarly on 21.09.2023 I have been charged Rs.75/- on Dhaneshwar Toll Plaza (6:58 PM) and Rs.80/- at Aroli Toll Plaza (6:19 Pm) (Vehicle No RJ20CC 5121)

                          I Demand reversal of the above toll collections against deficient services provided. The washrooms provided at the toll plazas are also not hygienic and clean.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            satiz1992
                            Sep 24, 2023
                            Report
                            Copy

                            Address: pampampallam toll plaza walayar kerala

                            In pampampallam toll plaza (walayar) mr. Rithiesh ([protected]) have private shop but occupying public place and put stalls and branding umbrellas in public place for fastag sales without getting any proper permissions from toll plazas. This is very disturbing for public and it makes many accidents for public. Please kindly take actions to remove this stalls and umbrellas which occupied public places. We uploaded photos for your references please check and take necessary action
                            +4 photos
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              Y
                              Yudhvir Bairaria
                              from JAIPUR, Rajasthan
                              Sep 20, 2023
                              Report
                              Copy

                              Address: TATIAWAS, Jaipur - Chomu highway

                              At 13:06h on 19Sep23 I received a SMS that my car RJ45CX0748 has been debited for rs 75/- ay 13:03h where as the car was standing in my house at Jaipur and had Not been driven for last 7 days. It is appalling to note that the functioning of the said toll plaza, how a Fastag can be read at a toll plaza when the vehicle has not showed up. This smells of some wrong way of functioning or mal practice. It is a serious matter as it can put the vehicle owner to serious problems.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                V
                                Viv1111
                                Sep 19, 2023
                                Report
                                Copy

                                Address: IDTL 1 toll plaza indore

                                Hi,

                                We have been charged toll charges (65 rs one side) for bad road conditions, lots of path holes, and road is not maintained up to the standards. This kind of road is also responsible for damaging vehicle conditions.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  D
                                  Dharminder Sekhon
                                  from Mansa, Gujarat
                                  Sep 18, 2023
                                  Sep 22, 2023
                                  This thread was updated on Sep 22, 2023
                                  Report
                                  Copy

                                  Address: Kalajharh Toll Plaza, PATIALA ROAD, Sangrur, Punjab, 148028

                                  Today, at 18 september 2023, 2:00 PM,
                                  I had Rs. 150 in fastag and Rs. 561 in Paytm wallet.
                                  I was with my family. The present staff misbehaved and I was harrassed by the duty persons. The duty person and 8-10 more person surrounded me and spoke abusive language to me and my family and didnt allow me to pass through the toll. The PayTM person too told them that I had all the appropriate balance required. CCTVs are the witness and they can be checked as well.
                                  Strict action should be taken as they were reacting as goons. Kindly inform me when the appropriate action has been taken by them.
                                  I am a government employee and law abiding citizen of India but I felt really shameful by their behaviour inspite of being 100% right at my place.
                                  Dharminder Singh
                                  View replies
                                  Very poor, irresponsible and irrational challan levied on my vehicle Wagon - R no. UP84 AK 5727 at BARRA BYPASS from Sachan GUEST House Kanpur City on 17 July at 12.25 P.M. U/S 133 motor vahan act 1988.
                                  My serious objections with solid evidences which will be put forth in consumer court.
                                  There is no evidence of my car number in camera photo.
                                  My car was not present there on the said place .I will provide the evidence in court.
                                  I enquired about the said Challan which was said to be sent to court but the court was not having any record of this challan till today.
                                  So this type of fargivada is being played for long under your nose.
                                  I request you please take urgent cognisance before the employee/ officers are punished by court.
                                  So please wave off my challan and give relief to a senior citizen implicated unnecessary in this matter.
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    K
                                    Krass
                                    Sep 17, 2023
                                    Report
                                    Copy

                                    Street lights installed on NH - 16 near Dahanigadia, Charampa in Bhadrak District of Odisha not working. It's a newly installed light nevertheless it fails within 6 months of working. Kindly have a regular inspection and maintenance of the work done.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      M
                                      Manoj Kumar a s
                                      Sep 15, 2023
                                      Report
                                      Copy

                                      Address: Bangalore Karnataka

                                      While coming from Mysore in first toll collected 310 rs cash and while exit in near bidadi Toll plaza collected 330 rs cash again, total 640 rs which I paid for the Mysore to Bangalore Highway Toll such a looting people around.
                                      +2 photos
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        M
                                        Manoj Kumar a s
                                        Sep 15, 2023
                                        Report
                                        Copy

                                        Address: Bangalore Karnataka

                                        Collected two time toll via coming from Mysore to Bangalore Highway
                                        1st toll 310
                                        2nd Toll 330 rs
                                        Total 640 rs for Toll plaza collected my money for traveling Mysore to Bangalore ..such a looting people
                                        +2 photos
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Uttar Pradesh Power Corporation [UPPCL]
                                          1
                                          (2230)
                                          E-Thottam
                                          1
                                          (51)
                                          Kerala Water Authority
                                          1
                                          (682)