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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Jun 19, 2026
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National Highways Authority of India [NHAI] reviews & complaints page 7

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S
Siddharth Mewara
from Anta, Rajasthan
Apr 9, 2019
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nh 27 kota to baran road toll complaint

Address: Baran, Rajasthan

Road quality is very poor on nh27 from kota to baran, and toll tax rates are very high, there are pits and holes everywhere, if accident happens due to such larges pits who is responsible??? Public is suffering, we are not able to drive properly, the is booth for collecting toll tax, if roads can not be repaired, then don't take tax at least so we can repair our vehicle at least...
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S
sumeet197
Apr 9, 2019
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western peripheral expressway

I travelled from gurgaon highway 48 to palwal on 08/04/2019 through western paripal expressway while I entered to western paripal expressway at panchgaon the entry toll.was under construction as not operational so i passed gate through thinking that may unter trial so free passge provided
while on exit point before palwal, they have asked for entry slip which was Not operational and not provided they charged for 85 km of full stress...
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A
Alandur
from Chennai, Tamil Nadu
Mar 29, 2019
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fastag tag id 34161fa8203286f802224da0 truck no. tn23ap5446

Address: 3, 3rd VOC STREET, Kodambakkam, Chennai, Tamil Nadu, 600024

Dear sir,

The above mentioned truck is passing every day in nallur toll plaza no. 168001 in tamil nadu, the truck no. Tn23ap 5446.
You are charging rs 262/- while passing the toll and while returning again rs 262/-, which you are supposed to charge only rs 132/-.
This has happened always in this toll to the mentioned truck and the same toll is crossed by my other trucks which charged with correct fees.
The...
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S
shardaraj68
from Delhi, Delhi
Mar 24, 2019
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sbi fastag kyc

Address: Panipat, Haryana
Website: sbi fast tag

Sbi fast tag has stopped recharge of tags for kyc. All the documents were deposited while issuing fast tag but they have blocked top up and also charging fees 150 rs for kyc again. Also the site shows limited kyc and full kyc with same documents.
Is it digital india. Also the site has no mail address for grievances and information. The site is also not updated. Rebate of 2017-18 is showing were as
2019 has stared....
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Address: 635809

Dear sir,

Whomsoever it concern..

Sub: complaint against lane assistant for using abusing words

Ref: my toll receipt no:[protected]
Toll plaza name: pallikonda toll plaza.

With reference to above, my driver accidentally said to bill for return journey. Within a second he asked to change it for single journey. But that lane assistant didn't hear it and make the bill for return...
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M
maddirala praveen
from Bengaluru, Karnataka
Mar 12, 2019
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keesara toll plaza on nh 65 always operating 2 gates instead of 3

Address: praveen cardiac centre, 520010

Kesara toll plaza is located in between vijawada-hyderabad on nh 65. It is having one fast tag lane and 3 general lanes. But most of the times of the 3 general lanes it will operate 2 lanes only so that there will be always long queue. I request you to please look into this matter and do the needful. They will always put some barricades on one of the lanes so that generally there will be long waiting period on other 2 lanes....
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T
Tarani Kumar
from Shillong, Meghalaya
Mar 11, 2019
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luharli toll plaza

Address: A45 , SIKANDRABAD, Bulandshahr, Uttar Pradesh, 203205

Luharli toll plaza in sikandrabad, distt. Bulandshahr, u. P. Is a big menace.

There is always u will find long ques in both the sides.
It takes 10-20 minutes to pass the plaza.

Pl. Take up the matter with the contractor.

Also the toll charges are very high.

The system of toll charges of peripheral highways is very reasonable. Such system should be implemented on all toll...
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Address: Bangalore Rural, Karnataka, 562163

Exemption of anti crime anti corruption intelligence cell officers vehicles from payment o[censored]ser’s fee for use of section of nation highway /permanent bridge/temporary bridge on nation highways.

Sir,

The govt, regd. No [protected]/2017 our ngo is all india jurisdiction our organizers doing service national limits our organization their personal vehicles and civil hire transport employed in service of officers...
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S
Shivpratap Singh Chauhan
from Jaipur, Rajasthan
Dec 24, 2018
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army personnel charged at toll plaza

I was travelling today and crossing toll plaza karnal.. At around 1110 hrs.... I showed my i card to the collector... But he denied saying that this is taxi so not exempted from anything.. Finally my driver paid the toll and then only we were allowed to cross toll. Please take appropriate action according. As per the dir from your hq any vehicle carrying defence person is exempted from toll....
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S
Siddharth git
from Pune, Maharashtra
Dec 16, 2018
Sep 6, 2024
This thread was updated on Sep 6, 2024
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toll plaza khed shivapur pune

Address: Pune, Maharashtra

I was traveling in swift dzire car towards pune and stopped to pay the toll. Toll amount was 90 rs and i gave 500 rs note. There was huge queue as the time was around 5 pm evening on sunday 16th dec. The person at the counter returned 410 rs to the person standing just outside the counter. The person standing outside the counter then returned me 410 rs and then i left the toll plaza. It is after that when i checked for the receipt there was...
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S
Sharma Bhushan
from Shimla, Himachal Pradesh
Nov 30, 2018
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exemption from toll tax ex-servicemen

Address: 176061

Sir.

1. I retired from army service in the last year.in last month i was on the way to chandigarh from may place i. E. Palampur (Himachal pradesh). I was in my own car registered in my name.in toll plaza after showing my retired defence personnel identity card i have been charged toll tax.in ministry of road transport and highways gm (Cm) office located in sarita near sv fly over, new delhi letter no nha1/cmu/gma off/exemp/toll...
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U
ussusayad
from Pune, Maharashtra
Nov 7, 2018
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exemption of toll tax to defence personnel

Address: Osmanabad, Maharashtra, 413601

I am at present serving defence person in Indian Air Force. On 04 Nov 18 arond 1815 hrs I reached Tamalwadi toll plaza 19.360 NH 211(new NH 52) and showed my ID card but he refused and said you are not exempted from toll tax and pay fee first and then go to anywhere for complaint. They are not told their name also I have taken photo of them. This is the honor or respect to defence person in your ministry. What about the toll tax (Army and...
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V
Veerdevinder Singh Sekhon
from Chandigarh, Chandigarh
Sep 23, 2018
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toll tax against freedom fighters ward card

Address: Sangrur, Punjab, 148001
Website: NHAI

I was travelling from chandigarh to sangrur on 22 september, 2018 from 11:30am to 1:30pm. Two toll plazas near banur and patiala didnt take toll from me as i am grandson of a freedom fighter ganda singh from sangrur. I have freedom fighter card issued by government of punjab. But toll plaza on sangrur-patiala road took toll tax from me. I am an advocate also in punjab and haryana high court, chandigarh. I will take action on the toll authority...
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A
Ashish Rasekar
from Mumbai, Maharashtra
Aug 20, 2018
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increase in toll rate by 15 aug 2018

Hi,
The Borkhedi (Nagpur ByPass) NH-7 Of Madhya Pradesh toll plaza has increased the toll rate by previous Rs-95 to Rs-115 for single journey(Car/Jeep/Van) by 15 Aug. I don't found any updated notification on NHAI website regarding the same.

Is this hike is legal?

Also what development has been done for the 35 Km road to increase the rate by such margin?...
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N
nnayk
from Puttur, Karnataka
Aug 3, 2018
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bhramara kutlu inappropriate toll collection b c road mangalore

Subject: bramara kutlu inappropriate toll collection b c road mangaluru

I have traveled many a times to mangaluru paying bramarakutulu toll
Place. I found that toll is not collected in appropriate way, it's
Being collected only from few honest people, rest other travelling
Without paying the toll. Even the people who are standing there for
Collecting toll is showing arrogance with those people who...
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H
Harpreet7oct
from Delhi, Delhi
Jul 12, 2018
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complaint on badarpur border toll plaza

Address: Faridabad, Haryana, 121002

Hi
This is regarding the two tax.Here the system is always having issues. You always have to wait for at least 15 minutes. There is written "penalty of 500 RS as per government of India in case a non tag vehicle goes into tag lane". But it is never working, a person manually handles as stop bar doesn't work always. And the priority to them always goes through this lane even if it is a non tag vehicle.
If this rule is to be followed...
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K
kirannikam
from Delhi, Delhi
Apr 30, 2018
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indore dewas tollways limited

Address: Nashik, Maharashtra, 422009

To,

NHAI,
G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
Delhi
India - 110 075

Dear Team,

I was passing through Indore Dewas Tollways Limited dated 30/04/2018 through my personal 4-wheeler, Make-Tata Zest, Vehicle No.: MP-04 CP 8753.
My travel Route was from Bhopal to Nashik via Indore, Sendhwa, Dhule, Malegaon.

Description of...
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S
Slander Kumar Sri Ganganagar
from Mahwah, Rajasthan
Nov 22, 2017
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tol

NH 62
श्री गंगानगर से सूरतगढ़ रोड़
पर टोल टैक्स श्री गंगानगर से सुरतगढ़ रोड़ NH62 पर
टोल प्लाजा वालो की खुली लूट
जिले में पंजीकरत गाड़ियों से भी
वही टोल जो अन्य जिले या स्टेट...
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K
Kalyan Reddy P
from Delhi, Delhi
Aug 2, 2017
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raikal toll plaza fastag not implemented

Address: 560076

Hello,
It is quite annoying to see regular vehicles are passing by through fastag lanes. What is the difference in implementing such program to save consumer time? When asked the toll gate persons, they were rude saying that we can go and compaint where ever we want. I mean the response is so ridiculous. Icici & fastag team has to respond to me on this without which i will file a case agaist you in consumer court having read all t&c...
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A
ajay pandey3261
from Chandigarh, Chandigarh
Dec 22, 2013
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Toll Tax and Person with disability

Address: Chandigarh, Punjab

Respected Sir Here with I am sorry to say that some of the-toll barrier under your company violating the order regarding exemption of toll tax from vehicle carrying physically disable person. As per my knowledge a vehicle carrying disable person with disability of more than 40% are exempted from toll tax at all toll plaza under NHAI country wide. Here I want to share with you the harassment faced by me while travelling on NH-! JATL...
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