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National Payments Corporation of India [NPCI] Complaints & Reviews

www.npci.org.in

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Updated: Apr 1, 2025

Complaints 4169

Resolved

357

Unresolved

3812

Bad 😕 It seems that National Payments Corporation of India [NPCI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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National Payments Corporation of India [NPCI] reviews & complaints page 65

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I transferred 30 thousand rupees to one merchant for tyres. The transaction status was pending and i transferred 30000 again and it was transferred successfully. This transfer has been done by google pay. Now that 30000 neither credited in beneficiary account and nor my account. I raised a complaint to google pay with and my google pay support inquiry - case id [[protected]]. Now google pay is saying that issue is already escalated to npci but nothing is happening. This is not a small amount and it has been one month

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Address: E-560 GALI NO. 3 OM ENCLAVE PART 2 AGWANPUR ROAD, NEAR SHIV SHAKTI HANUMAN MANDIR, SECTOR 91, Faridabad, Haryana, 121003

Dear sir,

My name is amit kumar parjapati, i already have submitted aadhaar card in bank and aadhaar is updated in my bank account but the npci mapper for receiving dbt from goi (Haryana welfare board scheme) status is still inactive. I already have an account with bank of india, account number : 67031xxxxxx2162, ifsc code : bkid0006703, aadhaar number :[protected],
So please i request to you update my account in npci mapper.

Thanking you

Regards
Amit kumar parjapati
Mob : [protected]

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Hi team,

Kindly share the refund status of following

We wish to inform you that you had opted for instant refund before booking/at the time of cancellation. Thus, refund has been processed to the upi concern.

Hence, request you to please contact the customer support of the upi concern after check the statement.

Refund details
Id 1h7mol5o3od4qcfzwc
Amount 2230
Payment_id 4j80hox8fbkeabrpzn
Bank_trans_id null
Pg_request_id axic4baef6f0e1b49c6a184e20cb1d2478c
Bank_arn[protected]
Product_type train
Refund_token rpxcxgr693kc5r4be9ng_4j80hox8fbkeabrpzn
Status success
Pg_provider axis
Updated_date[protected]t01:17:57.000z
Created_date[protected]t01:17:55.000z
Y

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Address: 183/7 mahakal colony dewas m.p, Dewas, Madhya Pradesh, 455001

Dear sir i have linked my aadhar [protected] with my bank aacount and my scholarship also. But aacording to npci {aadhar linking statusinbank [as pernpsi; not submitted] not sumitted i have asked so many times in my bank and they said they had done from his side and updated my aadhar with my bank aacount and its not updated from npci. And how i know the status of this 'bank person giventhe aadhar linking receipt with my bank aacount. Please tell me the solution about this issue. My mobile no. [[protected]].

My aadhar csrd no;[protected]
My aacount no ;[protected]
My bank name ;canara bank dewas

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Address: Punjab National Bank Sitabuldi Nagpur 440012, Nagpur, Maharashtra, 440012

Dear sir,
I am vilas kathoke having account no [protected] vilas kathoke his account debited on 05.02.2019 by rs 10000/- but till date not credited in to the account of beneficiary. The screen shot is attached for your kind consideration. Please help us to resolve the issue. We have already take up the matter on 25.04.2019 but till date we could not get the positive reply. Please do the needful.

Complaint date details reference number :-

1. N. C. F complaint no - 1330147 dt 20.05.2019
2. Punb complaint by e-mail :- 25 april 2019
3. Phonepe app complaint no :[protected] dt 05.02.2019

From,
Vilas kathoke
Mobile no - [protected]

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Address: Khordha, Odisha

Sir, I had an account in Bank of India which was linked with my lpg Id. Now I have closed the a/c from Bank of India during March 2019 and requested to the lpg distributor to link my existing SBI A/c with lpg Id. Bank details of SBI has been furnished by me to the agency. But during April 2019 the lpg subsidy has been sent to my closed A/c to Bank of India. My lpg consumer no. is 602775.
Please transfer the subsidy to my SBI A/c. Otherwise please intimate the procedure to resolve the problem.
Yours
Manasmita Dash

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I had done a upi transaction via google pay on 23/05/2019 but after some time i came to know it has been transferred to wrong account number. Amount had been transferred from standard chartered to south indian bank. Enclosed the screenshot of transaction for your reference. Kindly help me to get back the refund of the same. You can reach me out to my registered email id [protected]@gmail.com or mobile number [protected] for any extra information if needed.

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Address: Thane, Maharashtra, 421503

Dear sir,
I link my aadhaar number to my bank account but i check status of bank account link to aadhaar in uidai website it shows your request cannot be processed now due to some technical issue please try again later. This message shows since last three months. So please resolve my problem as soon as possible. Below i wrote my aadhaar number.
Aadhaar no.[protected]

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Address: 223 ward no.5 near aggrsain dharmshala Barwala, Hisar, Haryana, 125121

Dear my vehicle is registered in barwala district hisar my near by toll plaza is baddo patti toll plaza i through last three times it deducted 95 rupees each time while my vehicle is district vehile that rate is 50 earlier it was 45 now revised rate is 50 while my amount deducted 95 plz rectify this mistake this is deducted three times and my vehicle is district vechicle

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Address: Brc camp danapur patana, Gautam Buddh Nagar, Uttar Pradesh

Sir
Maine bhim upi se ek paytm bank consumer ko 26250 rs payment kiya hai
Abhi unka kahna hai ki unko paisa nai mila
Mere account se money debit ho gaya hai
Mai lagatar call kar raha hu but wo jawab nai de raha hai
Maine npci ke customers care par do diin se call kar raha hu but koi respond nai kar raha hai
I need help please help me

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N

Niraj kumar Nirala

from Delhi, Delhi

May 28, 2019

Dear Sir,

My name is Sushila devi and i m 65 years old my aadhar no is[protected]
but i have not receive any Bharat gas subsidy
since few month,
so please look into that and solve the issue.

My Account details is:-
Name-Sushila devi
A/c no[protected]
IFSC CODE-SBIN0003790
BRANCH-JAMALPUR GOGRI

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Address: Vill-Subhasganj , Po-Subhasganj, Ps-Raiganj, Dist-Uttar Dinajpur, Pin-733134, Raiganj, Uttar Dinajpur, West Bengal, 733134

Sir
I am debasish dutta. My indian gas consumer id - 22523. I close my ubi account. This account i received subsity amount. I open bandhan bank account through aadher and maping ncpi from. I also submit gas dristributer office my new bank account number. But till now 20 days over my subsity amount i not received. Please link lpg & bank with my aadher.

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Address: Rayreshwar chawl no4 Maharashtra Maharashtra mankhurd, Mumbai City, Maharashtra, 400043

Translation date -28/5/2019 time-21:43 translation id[protected] amount-500 my translation is waiting my bank pement cut but not add my airtel pement bank 22day old but no salutations in bhim team and no recovery my pement my second translationdate-29/5/2019 time 21:21 translation id[protected] amount 1500 this translation success full but not add pement in my airtel pement bank plz add my pement in my account thanks...

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May 23, 2019

Updated by Kanta05 TRANSLATION DATE -28/5/2019 TIME-21:43 TRANSLATION ID[protected] AMOUNT-500 MY TRANSLATION IS WAITING MY BANK PEMENT CUT BUT NOT ADD MY AIRTEL PEMENT BANK 22DAY OLD BUT NO SALUTATIONS IN BHIM TEAM AND NO RECOVERY MY PEMENT MY SECOND TRANSLATIONDATE-29/5/2019 TIME 21:21 TRANSLATION ID[protected] AMOUNT 1500 THIS TRANSLATION SUCCESS FULL BUT NOT ADD PEMENT IN MY AIRTEL PEMENT BANK PLZ ADD MY PEMENT IN MY ACCOUNT THANKS...

May 23, 2019

Updated by Kanta05 TRANSLATION DATE -28/5/2019 TIME-21:43 TRANSLATION ID[protected] AMOUNT-500 MY TRANSLATION IS WAITING MY BANK PEMENT CUT BUT NOT ADD MY AIRTEL PEMENT BANK 22DAY OLD BUT NO SALUTATIONS IN BHIM TEAM AND NO RECOVERY MY PEMENT MY SECOND TRANSLATIONDATE-29/5/2019 TIME 21:21 TRANSLATION ID[protected] AMOUNT 1500 THIS TRANSLATION SUCCESS FULL BUT NOT ADD PEMENT IN MY AIRTEL PEMENT BANK PLZ ADD MY PEMENT IN MY ACCOUNT THANKS...

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Address: Virava main road, East Godavari, Andhra Pradesh

Money from my account is debited and not received by receiver and not even reflected back into my account.. Transcation done through google pay with upi id[protected] central bank of india
Account holder name g vishalakshi
Account number [protected]
Transcation done on 19 may 2019. Please help me through this. Bank authority is not taking my complaint letter already it had completed 5 days but there is no response
My contact number is [protected]

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Address: 682041

Mr. Pradeep transferred rs. 12500/-, through googlepay, on 11th nov.2018. Mr. Sajith transfer rs.12500/- from his hdfc account ([protected]) to mr. Pradeeep’s account ([protected]) which maintained at ponekkara through google pay. Googlepay id:[protected].

Google pay support - case id: [[protected].
But till date amount not credited in state bank of india ([protected]) account.
Kindly resolve.

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Address: At.borgaon khurd post.fetari dist.nagpur Maharashtra 441501, 441501

Please sir/madam it's urgently basis please solve as soon as possible otherwise i have to paid 40k to my college. I'm avinash student of engineering last year. I'll given to scholarship section my bank details for scholarships bt scholarship is not in process because of npci linking with aadhar card of hdfc bank instead of bank of india. Please remove the hdfc bank account no.[protected] and link npci with my bank of india no.[protected]..
With my aadhar no.[protected] please solve this problem it's urgently basis
Thank you

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May 22, 2019

Updated by avinash chaware My HDFC bank account is still inactive that's why my scholarship is not in process to bank of India

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Address: SBI Bank no 34 trinity complex hbr layout bangalore, Bangalore, Karnataka

Sir/madam bharatgas subsidy has not been recieving since 18months due to aadhar mapping in npci database its showing inactive from 18 months long back i have closed my sbm account and i linked my stata bank of india account from then my aadhar is inactive in npci database all documents has been attached to naresh bharat gas agency billeshivale bangalore and sbi bank lingarajapuram bangalore branch sbi bank has also tried many times to link account and aadhar autoupdate to npci database but failed same in bharat gas agency with 17digit lpg id and my aadhar to npci sbibank and bgs agency said they are helpless please solve my aadhar mapping update and subsidy problem which iam suffering from 18months iam sending details in image and comformation slip of sbibank pleasehelp

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Address: flat no 105, type III, gpra colony, jodhpur, Jodhpur, Rajasthan

My self mamta meena, i shifted my lpg connection from delhi to jodhpur and reactivated the same in jodhpur, in jodhpur i renewed my connection at sushil gas agency (Bharat gas) they delivered gas connections but my susidy amount reversed and not credit to my saving a/c, due to error my adhaare no not connected to my saving a/c. My contact no [protected], aadhaare no[protected].

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May 20, 2019

Updated by meena mamta My self mamta meena, I shifted my lpg connection from delhi to jodhpur and reactivated the same in jodhpur, in jodhpur I renewed my connection at sushil gas agency (BHARAT GAS) they delivered gas connections but my susidy amount reversed and not credit to my saving a/c, due to error my adhaare no not connected to my saving a/c. my contact no [protected], aadhaare no[protected].

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Hi sir, my name is m. Prasanna kumari i have submitted adhaar card in bank and adhaar is updated in my bank account but the npci status is still inactive.
I have bank account in bank : andhra pragathi grameena bank
Account number : [protected]
Ifsc code : apgb0004118
Adhaar number :[protected]

So please update my account in npci.
Thank u sir

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Address: ASHOK GAS AGENCY, KANNAMMOOLA, TRIVANDRUM-11 ( SAP CODE- 117397 ), Thiruvananthapuram, Kerala, 695007

Sir, i have applied for lpg cylinder (Indane) at ashoka gas agency, trivandrum on 01 feb 2018. There i have submitted all my documents (Address proof, aadhar card, bank details, etc). My documents were verified and i got the message from agency to collect the cylinder. I went to agency and paid rs 5047/- on 14 feb 2018 and collect cylinder qty 2. I have not got the subsidy for the cylinder qty 2 purchased on 14 feb 2018 till date. I have complaint several times but my query is still pending till date. Kindly look into the matter seriously so that subsidy could be credited in my bank account. Kindly acknowledge me on my email or registered mobile no.
Alok kumar
Consumer no [protected]
Contact no [protected]
Email [protected]@gmail.com

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N

Niraj kumar Nirala

from Delhi, Delhi

May 21, 2019

Hi sir my mother name is SUSHILA DEVI I have submitted adhaar card in bank and adhaar is updated in my bank account but the NPCI status is still inactive. I have bank account in bank : State Bank Of india, Account number :[protected], IFSC code : SBIN0003790, Adhaar number:[protected]. So please update my account in NPCI.

Niraj kumar Nirala's reply, May 17, 2019

Sir,

Can you confirm us

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Address: 587314

Dear sir, mdm
As my adhaar is inactive with npci i'm not able to get my lpg subsidy, so please active the same so as to get my lpg subsidy easily through my bank account which has been already linked with my adhaar.
Earlier i was getting regularly but before one month i have closed my account, and i have linked my ahaar to my another account which is active one

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