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National Payments Corporation of India [NPCI] Complaints & Reviews

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Updated: Jan 22, 2026
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National Payments Corporation of India [NPCI] reviews & complaints page 81

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P
prabhanjan1410
Jan 17, 2019
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Website: Google pay

Date of the incident - 3rd jan 2019
Company - google pay

Desc - I have deposited a amount 0f 80k through google pay but that has not been credit to the beneficiary account, and they are saying its pending with NPCI .Its been over 2 weeks and they are not giving me any solution, the customer support team are not responding properly, I have shared the bank statements also

Google transaction ID - CICAgKDinca2IA
UPI transaction ID[protected]
Case id - [[protected]]
National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
Plz answer my previous issue ...
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    R
    Roy Rutvik
    from Surat, Gujarat
    Jan 17, 2019
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    Address: Surat, Gujarat, 395006

    Respect sir

    I submitted my aadhar crad at bank and bank person has linked it with my bank account but ii has not been linked with npci and hence i am unable to receive my scolarship from government scheme. I have tried to see whether my account has been linked or not but there is show such message "this service is temporary discontinued for few days". So, solve my problem as soon as possible
    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
    Feb 10, 2019
    Updated by Roy Rutvik
    account holder name : Roy Rutvik Damjibhai

    account number : [protected]

    aadarcard number :[protected]

    IFSC code : BKID0002743

    bank name : BANK OF INDIA
    Branch : God dod road banch, surat
    brach code :002743
    My UPI Reference Id :[protected], Amount Rs.1500. kotak Mahindra bank to SBI through Paytm App, Date on 30/12/2018, Amount debited in kotak Mahindra bank but still now didn't credited in my account (SBI),

    Complaints both banks but they didn't gave proper response.
    Please kindly resolve my issue immediately.
    Hi sir my name is Taufik Shaikh I have submitted adhaar card in bank and adhaar is updated in my bank account but the NPCI status is still inactive. I have bank account in bank : State Bank of India Account Number : [protected], Ifsc code : sbin0020438, Adhaar number :[protected]. So please update my account in NPCI. Thank u sir
    My aadhar is[protected] and i want to change my linked account because my previous bank account which isicici. Is closed now and now i want to link another bank account which is insbi bank details are as follows
    Bank : sbi
    Ifsc :sbin0000976
    Account holders name : muneendra babu nakka
    Account number : [[protected]]
    muni786#'s reply, Jan 11, 2019
    National Payments Corporation Of India [Npci] — please change my bank a/c npci

    1 Review
    muni786# on Jan 11, 2019 Mark as Resolved

    My aadhar is[protected] and i want to change my linked account because my previous bank account which isicici. Is closed now and now i want to link another bank account which is insbi bank details are as follows
    Bank : sbi
    Ifsc :sbin0000976
    Account holders name : muneendra babu nakka
    Account number : [32566665261]
    I don't have an account in bank of india and it showing bank of india in npci at uidai website
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      A
      a giijasankar
      from Bengaluru, Karnataka
      Jan 17, 2019
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      Address: 560076

      Form submitted to icici bank for the aadhar linked bank account of icici bank for mapping to ncpi to enable receipt of lpg subsidy directly i to the bank account. The details are given below.
      Bank name icici bank
      No 40 next to shibsagar arekere
      Bannerghatta road bangalore
      Ifsc code icic0001007
      Name a girijasankar
      Aadhar no[protected]
      Last four digits of bank account no xxxxxxxx3459
      Lpg id 3 [protected]
      Iin not given by bank
      The npci mapping of bank account has not yet been done by the bank
      Aadhar number has been removed from the inactive iob bank account because the account was closd.
      Please guide the bank to do the npci mapping
      A girijasankar
      Mobile number linked with aadhar and bank [protected]
      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
      Jan 19, 2019
      Updated by a giijasankar
      The bank has been given with a copy of the print out of the procedure of Aadhar mapping with NPCI to process the mapping.
      Again a request form for mapping duliy filled ha been given in person.
      Copy of the acknowledgement yet to receive.
      A GIRIJASHANKAR
      [protected]
      Jan 19, 2019
      Updated by a giijasankar
      Not yet received the update in respect of mapping of Aadhar with NPCI.
      NO acknowledgement given as on date
      Jan 22, 2019
      Updated by a giijasankar
      NPCI data base need update periodically.The inactive bank accounts because of the closure by the customers shall be removed.
      The MANDATE given by the customers for receiving the. SUBSIDY in the bank account of their choice should not be over written by NPCI by the random way of crediting subsidy in the recently Aadhar linked BANKS.
      The customers should have the option of seeding thier bank account s in Portal.
      A GIRIJASANKAR
      Respected sir I am Mayur Milind Chaudhary, my adhar no.[protected] is linked to my SBI bank account no. [protected]...but when checked it shows it could not be processed due to technical error.Please check it as it is necessary to be solved for my scholarship from mahadbt site for college fees.
      Sir
      i am G S S Manikanta having aadhar number[protected] my account is working but in NPCI Mapping it show inactive ...so please make my account active ifor DBT benifits..

      Bank :SBI
      ACCOUNT NUMBER:[protected]
      ifsc:SBIN0002715

      Thanking you sir
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        N
        Neelesh788
        from Allahabad, Uttar Pradesh
        Jan 16, 2019
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        Address: Sonbhadra, Uttar Pradesh, 231216

        Respected Sir,
        I Neelesh kumar pandey transferred rs 5000 from my pnb a/c
        no. [protected] to sbi a/c no. [protected], IFSC-SBIN0000170 on
        04/01/2019 through Phone pe UPI, amount has been deducted from my a/c
        but not credited to receiver a/c,

        I have attached screenshot of above transaction for your reference.

        So, I request you to resolve my issue as soon as possible.

        Sender A/c- [protected]
        A/c holder name- Neelesh Kumar Pandey
        Contact- [protected]
        UPI Reference no. - UPI/[protected]/P2A
        Transaction id is- P1901041143287688850552
        Date- 04/01/2019
        Amount - 5000

        Receiver A/c- [protected], IFSC - SBIN0000170
        Receiver Name- Akhilesh Mishra
        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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          S
          Shrihari Shejole
          from Pune, Maharashtra
          Jan 16, 2019
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          Address: Buldhana, Maharashtra, 444203

          Respected Sir
          Consumer No.52142401
          Mo-[protected]
          LPGID No[protected]
          Arvind Gas Agency Mo.No. [protected]
          Ph.No.[protected]

          Note: Forwarded message attached

          -- Original Message --

          From: "Shrihari Shejole"[protected]@rediffmail.com
          To: upi.[protected]@npci.org.in
          Subject: Bank linking status not to my credit my account

          Thank's and Regards,

          Shrihari Shejole
          Mo-[protected]
          Respected Sir,
          My Aadhar No.[protected] Shrihari Balkrushna Shejole.
          bank account already closed with application to Bank of Maharashtra [protected] Account No., Tq. shegaon, Dist. Buldhana, state. Maharashtra,
          (lndia).
          But here Aadhaar bank linking status shown inactive with Bank of Maharashtra.
          This problem given to me indanger situation to receive my oWn gas subsidy and other myrights.
          so please help me from Aadhaar bank linking status inactive with Bank of Maharashtra . to Active linking status with another HDFC Bank Account no. [protected] Branch code HDFC00028'17 Tq' shegaon, Dist. Buldhana, state. Maharashtra (lndia) with aadhaar No. or anothner account.

          Gas Mo-[protected]

          Thanks & Regards,
          Shejole S..B

          Thank's and Regards,

          Shrihari Shejole
          Mo-[protected]
          National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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            M
            Mohan Natarajan
            from Chennai, Tamil Nadu
            Jan 16, 2019
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            Address: Kanchipuram, Tamil Nadu, 600096
            Website: not applicable

            My aadhaar number (Protected) has been linked to my savings bank account with sbi perungudi branch with my 17 digit lpg connection code and is also stated to be active with this number by the branch officer. Also i have linked my aadhaar with sree ambiram indane gas agency.

            Previously, i was getting my subsidy on iob, lb road branch, thiruvanmiyur chennai -600041 regularly and i had closed this account during june 2018 for operational reasons, after this two refills were supplied by the dealer during august and december 2018 for which lpg subsidy was not credited.

            I had raised my concern with indane customer care and it was closed after instructing me to do the sbi linking once again. Now they tell me that only npci has to restore the subsidy and it is not in their scope of work. Please help me to reslove this problem.

            N mohan
            Chennai -96
            National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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              J
              jaaskaran
              from Hoshiarpur, Punjab
              Jan 16, 2019
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              Address: Amritsar, Punjab, 143001

              Sir, i have done two transaction on paytm through upi which has not been credited till now. First transaction on 30/12/2019 from hdfc to sbi and second on 4/1/2019 from paytm bank to sbi. 1. Upi ref. Id[protected]Amount - rs 500)
              2. Upi ref. Id[protected]Amount-rs2000). I have registered complaint many time on paytm but received same rply every time that your amount has been credited evenly i have provided them bank statement of sender and receiver bank to verify properly. Receiver bank and account no. Of both transaction is same (State bank of india). Please resolve my issue on top priority as it is already too much late.
              National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                V
                Vishik Sharma
                from Chennai, Tamil Nadu
                Jan 16, 2019
                Resolved
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                Resolved

                Address: Bangalore, Karnataka
                Website: Google Pay

                I have made transcation f rupees 23000 on 3rd jan 2019 to one of my uncle. My money got deducted from hdfc bank account but doesn't get credited till now in beneficiary sbi bank account. I used google pay app. I waited so long enough but didn't got any help from there side. They were tellin like it could only be solved by your side and they are not part of it. I request you to kindly help me on this asap.
                I am sharing my and beneficiary bank statement here.
                Jan 18, 2019
                Complaint marked as Resolved 
                Nothing this such a waste company. I am regretting that i have asked for help here.
                National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                  B
                  broken Heart Lover
                  from Muzaffarnagar, Uttar Pradesh
                  Jan 15, 2019
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                  Address: 210204

                  Sir i have transfer My UBI Account to My Friend SBI account To Using UPI transaction For Google pay App.
                  But My account Money was dedicated 15500. And my friend account Money Not Credit.
                  UPI transaction ID[protected]
                  Sir This Type problem Already Have in past Time but he is Solved.
                  So Please Sir Refund or Transfer My money. He is Biggest Money 15500.
                  National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                    D
                    dileep gangi
                    from Kumbakonam, Tamil Nadu
                    Jan 15, 2019
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                    As on 30 Dec sum of 2000 was sent using paytm upi with reference id:[protected]. amount is not credited yet to receiver but debited from sender's account.when I approach sender, receiver, paytm they simply replying that amount is credited to beneficiary and npci also has successfully payment.if npci has successfully finished where the amount gone without crediting to beneficiary.
                    Sender's account :[protected]
                    Receive account:[protected]
                    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                      A
                      abhishek gupta 123
                      from Delhi, Delhi
                      Jan 15, 2019
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                      Address: Bundi, Rajasthan, 323601

                      Sir i m Abhishek gupta MY UPI TRANSACTION IS SUCESSFULL from 1828rs
                      but not cradit my emitra a/c
                      upi id[protected] for google pay
                      google transition id is CICAgKD88qy9dg
                      pnb complain no. is M[protected]

                      sir i m complain from today is national comsumer helpline
                      my complain id is 1104162
                      sir my transaction date is 13aug 2018
                      plz help
                      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                        काळुराम ठाकूर
                        from Mumbai, Maharashtra
                        Jan 15, 2019
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                        Address: Pune, Maharashtra, 410505

                        On 24/12/2018 i have transaction failed Rs.10000/- debited from my account but not credited to receivers till time.i am 4 time say to google pay help centre and to the bank they have no answer to this transaction i need help to your for this transaction.till time no received money into my account. please check needfull and refund my money as soon as possible.
                        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                        Jan 15, 2019
                        Updated by काळुराम ठाकूर
                        On 24/12/2018 i have transaction failed Rs.10000/- debited from my account but not credited to receivers till time.

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                          M
                          Mabarde aknayri
                          from Guwahati, Assam
                          Jan 15, 2019
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                          Address: West Tripura, Tripura, 799103

                          Sir/madam i am your registered customer, i made a transaction on 12 jan 2019, the amount has been send and was received by the recipient but it was again transfer back to my account as being shown in the recipient's transaction history.. But so far i haven't received any amount. I want this issue to be sorted within a short period of time and i shall be very thankful to you.
                          National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                          Today at 10.35 am i was sent 8000 rupees from kvb to sbi acount transaction failed but amount debited my card no kvb [protected].dob 15/08/1989 cont no [protected] mail [protected]@gmail.com. Please credit my amount immediately thanking you sir/madem give me reply to my phone number. We are facing lot of problems.
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                            A
                            Abhishek Edathil Thodikayil
                            from Ernakulam, Kerala
                            Jan 15, 2019
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                            Address: Kozhikode, Kerala, 673602

                            Sir,

                            I have transferred an amount of rs. 1800 on jan 7th from state bank anywhere app using upi. The amount which was debited was not credited in beneficiary account. The beneficiary account is also my yes bank account. Details of the dispute which i had raised on that day is attached with this complaint. Please do the needful to reverse the amount to my account asap.
                            National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                            Sir please link npci
                            my bank details
                            A/C ;[protected]
                            IFSC CODE SBIN0000976
                            SBI GOOTY
                            ANANTAPURAMU
                            ANDHRA PRADESH
                            PIN 515401
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                              P
                              purnandughorai
                              from Kolkata, West Bengal
                              Jan 15, 2019
                              Resolved
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                              Resolved

                              Address: 721136

                              I waa sending rs 2000 in 30 december 2018 from my paytm payments bank to state bank of india account through upi money transfer successful but state bank of india not credited this amount to beneficiary account when i contact paytm bank they advice me thats beneficiary bank problem when i contact sbi they told me that's paytm bank issue in this situation what i should do please rectify this issue where my money is stuckked and give me right soulution
                              Jan 17, 2019
                              Complaint marked as Resolved 
                              National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                              Sir i bought a product from amazon and payment by my oriental bank of commerse rupay card my trasaction nub is 746402 at AMAZON.Now website and transaction became failed but transaction occured from my account .trasaction time is 3:21at 09/01/2019.
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                                S
                                Santhosh Kumar T K
                                from Manuguru, Telangana
                                Jan 14, 2019
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                                Address: Hyderabad, Telangana, 500061

                                Hi Team,

                                My name is T K Ravi Kumar, I am not receiving LPG gas subsidy since 2 years.I have complained many times to the NPCI customer care number.They told that my aadhaar linking with the bank is showing as inactive at their end.I even deleted the aadhar linking and relinked it again in the bank..but still they are saying the linking status is inactive.
                                Even Bank manager has confirmed that he has done the linking properly, but still it is not getting linked at NCPI website.

                                Could you please help us in resolving this issue ASAP.

                                My Aadhaar number is[protected]
                                LPG GAS consumer number-CX1792544.
                                Bank: Andhra bank, Seethafalmandi, secunderabad

                                Please let me know incase any additional details are required

                                With Regards,
                                Ravi Kumar
                                National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                                Jan 30, 2019
                                Updated by Santhosh Kumar T K
                                Can you please provide an update on this complaint
                                Money is debited from my bank account but not it is not credited in benifecier account
                                Transaction ID[protected]
                                From corporation Bank
                                Date 11January
                                Time 22:06:00
                                Transaction done from my account corporation Bank of India to State Bank of India
                                From last 3 months LPG subsidy (LPG NO.13931)is not credit in my account .I have contected NPCI they told that my adhar card is not linked with my acct then I visited my bank branch and the bank told me that now it is linked.But then also the subsidy is not credited.
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                                  M
                                  Mdzubair30
                                  from Chennai, Tamil Nadu
                                  Jan 14, 2019
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                                  Address: 560068

                                  My name is zubair.

                                  I had made a transaction to sbi account from hdfc back on 15th december 2018 thought google pay (Tez).

                                  The amount was debited to the beneficiary account (Holding account in your branch) and again been credited back but this has not been debited back to me.

                                  When i talk to google pay customer care they asked me to contact sbi branch. Can you please check and revert the amount back to my account as its been 30 day till today the amount been held.

                                  I have been chasing on this to customer care but they are not responding properly.

                                  Google pay transaction id[protected]
                                  Receiver upi id - [protected]@okaxis
                                  Upi transfer id[protected]

                                  Regards

                                  Mohammed zubair
                                  National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                                  I have bhim id. But when I open it it's showing me upi registration fail try again. Please sir solve my problem. Details My phone number [protected] My upi id [protected]@upi bank name union bank Please sir as soon as solve my problem
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                                    C
                                    CBweUS
                                    from Jorhat, Assam
                                    Jan 14, 2019
                                    Resolved
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                                    Resolved

                                    Address: Lakhimpur, Assam, 787001
                                    Website: BHIM app

                                    Dear team npci,
                                    I am miss boby bora i made a transaction of rs 5000 on 11th jan 2019 from my united bank of india account no.[protected] to union bank of india account, time:- 11:33:35,
                                    Amount of 5000rs is debited from my bank account and should be credited to beneficiary's bank account o[censored]nion bank of india and the amount is deducted from my bank account but did not credited to beneficiary's account.
                                    I raise a complaint via bhim app but got no response, i aslo called to customer care but they did not picked up the calls and later they make the connection buzy.
                                    Please solve the problem as soon as possible.
                                    Please help me to get my money back please help.
                                    Details:
                                    Phone number: [protected]
                                    Transaction id:[protected]
                                    Time: 11:33:35
                                    Date:11/01/2019
                                    My bank: united bank of india
                                    Transaction with: union bank of india
                                    Jan 14, 2019
                                    Complaint marked as Resolved 
                                    National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                                    Hi,
                                    I was receiving my subsidy in my Bank of Baroda account but I have closed this account and now I am not receiving subsidy. I want to change bank under NPCI to ICICI bank. Please change it to ICICI bank so that I can receive subsidy.
                                    Regards,
                                    Md Qamrul Hoda
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                                      M
                                      Mohan Natarajan
                                      from Chennai, Tamil Nadu
                                      Jan 14, 2019
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                                      Address: 600096
                                      Website: www.indane.co.in

                                      My lpg subsidy is not getting credited to my savings bank account with sbi perungudi branch though it shows the aadhaar is linked and lpg subsidy position is active. My service request to indane on the website also confirms that my dealer has linked my aadhaar account and i have doubly cross checked with the sbi perungudi branch about the lpg subidy being active to receive the credits. At this point of time i do not have any other savings account. Hence please let me know how to get this credits as indane says npci to be fully in charge of this subsidy credits.

                                      Mohann
                                      [protected]
                                      National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
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                                        A
                                        arindambally
                                        from Howrah, West Bengal
                                        Jan 14, 2019
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                                        Address: Howrah, West Bengal, 711227

                                        Dear
                                        Concern,

                                        I would like to inform you that myself mr. Arindam chatterjee, from jagadish basu sarani north ghoshpara bally howrah having sbi savings account in the name of arindam chatterjee & lpg consumer no-604830, id[protected]
                                        My sbi account details are a/c no -[protected] ifsc code :sbin00002061 branch - ghoshpara bally. The above mentioned account was already linked with my aadhar card aadhar no[protected] & my lpg id from day one, and i also receiving all subsidy of hp gas from day one but suddenly i opened a salary account on
                                        19th april 2017 of axis bank a/c no is :[protected] custmer id :[protected] parkstreet kolkata branch after the axis bank account opening suddenly i saw my lpg gas subsidy auto-transferred & continued to my axis bank account.
                                        Now, 30th august 2018 i was officially closed the axis bank account and final settlement after that i gone to sbi again linked to my aadhar to my lpg and go to the hp distributor to systematical y changed the account details axis bank to sbi along with submitted latter i want to request to the sbi bank please update my n p c i registration (National payment corporation of india) through your s. B. I, link my aadhar again give me the all processes completed acknowledge slip of dbtl/pahal /npci slip, but after all issue complete i cant get my subsidy to my sbi, sbi shows lpg and aadhar link active bur npci shows aadhar was not active/not linked. But last nov, 2018 and dec 2018 i aloso received the subsidy suddenly the january month subsidy failed not hitted my account.

                                        Attachment of all acknowledgement slip and sbi aadhar linking active lpg status certificate status copy & uaida aadhar biometric authintication status and hp gas online kyc status attach given below. Pls find the attachment copy.
                                        Please take a necessary action as soon as possible.
                                        So please active my aadhar to npci as soon as possible.
                                        Now shows failed subsidy.
                                        National Payments Corporation of India [NPCI] customer support has been notified about the posted complaint.
                                        Jan 15, 2019
                                        Updated by arindambally
                                        Today on 15.01.2019 i got a call from N P C I CUSTOMER SUPPORT TEAM AT MORNING AT 8:15 AM HE TOLD TO WHICH BANK ACCOUNT I HAVE, I TOLD HIM SBI AND DENA BANK, AND ALSO THE EXECUTIVE TOLD ME HOW MUCH THE BALANCE IN YOUR ACCOUNT & THEN HE TOLD ME YOU HAVE TO DEDUCT 25 RUPEES FROM SAVINGS ACCOUNT TO CONTINUE TO RECEIVE YOUR HP SUBSIDY THEN I TOLD HIM WHAT IS THE PROCESS THE HE CUT THE PHONE. THE PHONE NO DETAILS GIVEN BELOW WHICH PHONE TODAY I HAVE RECEIVED -[protected]. BUT STILL MY PROBLEM NOT RESOLVED .PLEASE DO THE PROCESS URGENT BASIC & PLEASE ACTIVE MY AADHAR TO NPCI
                                        Jan 16, 2019
                                        Updated by arindambally
                                        MYSELF ARINDAM CHATTERJEE My complain is still pending not resolved by N P C I TEAM . PLEASE RESOLVED IMMEDIATELY AS SOON AS POSSIBLE.PLEASE ACTIVE MY AADHAR DETAILS TO N P C I THEN I WILL GET THE SUBSIDY.
                                        MY CONTACT NO [protected] /[protected]
                                        My Adhar card is linked with bank but it is not reflecting in bank mapper uiadi website
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