I am not sure if Neeta Volvo
operators really possess some business ethics or like several others just exploiting their customers as if we are money-vending machines. The recent most similar experience I had with Neeta occurred on 20th Sep. I booked a ticket at the kiosk opened at Tech Mahindra
premises for a trip from our office gate to Borivali Mumbai. As usual journey started at 6:30 PM with the next stop at Wakad.
The bus reached Lonavala at around 8:50 PM and post halt of 30 minutes, bus headed to Mumbai. But just after Talegaon tollgate they stopped the bus for an hour and then told the passengers that the bus cannot go ahead. Also, it would take 90 minutes to arrange another bus since it needs to come from Pune. They arranged to make some of the passengers aboard Pune-Ahmedabad bus for Kalamboli. To the misfortune, those who wanted to go to Borivali didn’t get any help from Neeta. After a long wait I finally got a bus that dropped me at Dadar. It was around 12:45 AM. Luckily I got VIRAR local and somehow reached Mira Road at around 2AM.
This was not the end rather a start of the worst experience I have ever been through. I called Neeta office situated at Vishal Nagar, Pune (Mob # [protected] mentioned on ticket). They assured refund which can be collected from the same kiosk at Tech Mahindra
office on Thursday or Friday (Neeta spoc person sits in Hinjewadi Tech M office on Thu/Friday). Hence, as per schedule I went to the kiosk on 27th Sep and told him the story we all passengers were through. He tried speaking to someone at Vishal Nagar office but nobody responded and requested for another visit next week assuring refund post discussions with his office personnel.
Today on 4th Oct, I checked with the same guy who said that refund of Rs 150 only can be processed deducting Rs 200 (fare from Pune to Lonavala) from the total fare of Rs 350. I asked him to provide contact details of senior authorities of Neeta bus services. He gave me a number of some Satish ([protected]) to whom I spoke to. I annoyingly asked him the reasons for such an extremely poor service and how come that be compensated by a refund of Rs 150. In response, he said he is giving this money from his own pocket and Neeta is not refunding this on account of the incomplete journey.
This is not the first time it has happened rather several times the bus halts at Lonavala and the journey remains incomplete. Above all, the irony is that they never tell us of any technical problem in the bus. They always proceed with the same bus and after some time tell passengers that they need to arrange something else as the original bus cannot complete the journey.
This kiosk was started at Tech Mahindra
Hinjewadi premises to make our journey more convenient. However, with such an extremely disappointing and poor service offered to us which reflects the worst levels of business ethics. This would safeguard our own colleagues from getting victimized and ensure a safe and secure travel.
How inconvenient and unsafe it is to have people specially women and children struggling midway to find or arrange alternatives to reach their destinations at midnight.