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NeetaBus.in / Neeta Tours & Travels Complaints & Reviews

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Last updated Aug 13, 2022
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NeetaBus.in / Neeta Tours & Travels reviews & complaints page 8

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Neeta Volvo — cheating & shamefull service from Neeta Rajendra Travels - Swargate Pune -

Today I have done booking for Pune to Kolhapur - Bus No MH-04 G - 4334 through Neeta, Rajendra Travels, Swargate while accepting the booking concern person has confirmed that departure time is 11.10 from Pune. On 11.15 I have done enquiry what's the exact time for departure time, counter person said "Ardha Tas Tari Zala ka Booking karun", I replied why are you mentioned time on Ticket, then he said " kalji karu naka, pick up van (innova)...
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I was travelling from Udaipur to Vadodara on June 26th by Neeta Volvo Bus (MH 04 FK 2600, SEAT # A, . I gave one Samsonite Bag to the Conductor (Mr. Ratan Lal) for keeping it into the Luggage Compartment. The Bus had started from Udaipur at about 5:40 PM. After travelling approximately 30 KM, one passenger, sitting on the left side of the bus noticed that the luggage compartment is not locked properly and reported it to the Conductor. The bus stopped on the highway and when the of the passenger's luggage was checked, my luggage was missing. The conductor reported the incident to the office. I was assured of action (from the Travel Company) over a telephone call from # [protected] and I was told that a FIR will be registered with the police station requested me to allow the bus to start for the destination. On reaching Ahmedabad, I reported it to the Travel Agents office but they could not get in touch with the Head Office at Boorwali. When they contacted Udaipur office I was told that no FIR has been filed. Next day, I called up Borwali office to narrate the whole issue but I was asked to talk to Mr. Ritesh Jain (Mob # [protected]). All my effort to get in touch with him failed. He is not responding to my call. I lost commodities worth more than Rs. 30, 000/- with that bag. It is a gross negligence of the part of the Travel Company and particularly the Conductor who should be held accountable. Neeta Travel just appears to have washed their hand. None even bothered to talk to me and compensate my loss. Details of the items I have lost includes: 1. Samsonite Bag: Rs.11, 600/- 2. Brand New Dresses (purchased on June 23rd): Rs 7, 900/- 3. Other dresses: Rs. 8000/- 4. Other accessories: Rs. 5000/- M.K. Bhaduri (Manoj Kr Bhaduri) Mob # [protected]
Aug 14, 2020
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    Today on 14/06/2014 i catched a neeta volvo bus no. 9696 for going to pune to mumbai at 10 AM. At wakad bus stop of neeta head office one of the agent his name is sikander he has taken 900 rs. from me and gave 7 and 8 number seat.but he dint give me ticket which i have to submit to my company for re-imburesement.so kindly provide me soft copy of my ticket so that i can re-imburse my bill in my office.

    Thanking you,

    Name- prabhat singh
    Mob- +91 [protected]
    email id- [protected]@gmail.com
    Aug 14, 2020
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      I went to Mumbai from Pune on 30th May 2014. The agent took the fare for neeta volvo but asked me to sit at sms travels volvo which is taking Rs200 from Pune to Mumbai. But I paid Rs350 to the agent. I met one more girl she also had faced the same issue.
      Aug 14, 2020
      Complaint marked as Resolved 
      NeetaBus.in / Neeta Tours & Travels customer support has been notified about the posted complaint.
      Please share me your no. i cant get what is the issue exactly then i solve the issue as per talk with you and be sure never happen same type issue face our service.and also mail me your PNR no. Details bus no. also [protected]@neetabus.in .
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        Ticket Booked on 2nd June 2014 for Mumbai to Mahabaleshwar return at Borivelli office for 3rd June and back on 7th June at 1:00 PM. While Booking the ticket at Borivelli office the agent mentioned SMS is fine, so I didn't bother to take the booking slip. While going to Mahabaleshwar it was all good. However while coming from Mahabaleshwar ( MH-04-G-4849 PH-[protected] on 7th June, 2014 at 1:00 PM), the driver asked us the physical ticket which I was not carrying and I showed the SMS and he started arguing and was abusive towards us and said you cannot Board unless you pay the full ticket which we finally had to pay as even after calling to Borivelli office, they were of no help., though they said they will REFUND if we show them in the office (hoping for the best) This unethical attitude of the ticket collector has really made us very sad.
        Aug 14, 2020
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          While booking the 7 pm bus from Pune to Hyderabad, I was told that it will reach the destination at 6 am (the main reason why I booked ticket). After boarding the bus, the driver arrogantly told me that it will reach only at 7 am or 8 am. To add to this, to fill more passengers in the bus, the driver and conductor kept halting an unnecessary points by giving tickets on the spot for SHORT distances. Not only do they paint a false picture about the timings to the customer, but also make a fuss when questioned about picking up passengers for short distance. Extremely unprofessional and a bunch of people who have no value for customers. They don't care on what happens once the customer boards the bus as they have already pocketed the money. What option is the passenger left with? Nothing!!! Timings, picking up passengers for short distances to make extra money and then the arrogance and rude behaviour are the main things about this travels that I want to complain about.
          Aug 14, 2020
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            Neeta Tours And Travels — Worst service

            Hi, I booked five tickets on Neeta Travels website from Mumbai to Hyderabad on 4th May (Journey date 4th May). Firstly the prices of the seats kept fluctuating every single minute making it next to impossible for us to book the tickets. However, finally when I ended up confirming the reservation, I like any other consumer expected the bus to be of Neeta. To my disappointment, the bus was of Omer Travels (appeared to be non-functioning...
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            Passenger Name: Mr Subhajit
            Seat: D3
            Ticket ID: N5GW1P
            Ticket PNR: 1754909

            the AC wasn't working appropriately, & and the PLUGs for Charging were in a dilapidated condition. Non on the plugs were working in the entire bus.
            And when asked why -- the staff says "it doesnt work here in bus, if you have that much of a problem, get into a different bus!! "

            1 -> The bus breaks down at HIRIYUR, -- cause : ENGINE OIL LEAKAGE
            2 -> The bus again breaks down 30 kms approx before TUMKUR, near a TOLL.
            this time the driver proudly says we arent responsible talk to the bus authorities.

            Authorities dont pick up calls.
            Later we are advised by the NEETA bus authorities that the bus cannot ply anymore, board a local bus and help yourselves.

            Attached is the snap shot of the bus near the TOLL gate 30km ~ from tumkur.

            i want a total refund for this mishap.
            the ticket costed me 2000/- .!!
            Aug 14, 2020
            Complaint marked as Resolved 
            customer support has been notified about the posted complaint.
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              ahmed(driver) and lakhan of Bus:MH 04 FK 3839 from Hyderabad to mumbai. I asked lakhan when we will reach pune he said its 2-3 hrs and after 3 hrs we were in mumbai.. They both took Rs 300 and told us to wait on other side of road Where another bus will pick us but none came.. I didnt expect this kind of fraud from neeta travels... Many times i hav travelled from neeta but never knew until now they were such a dickhead.. U lost 4 customers today and may be more in some days Tell the chairman u suck...
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                Neeta Travels — On Road Passengers taken by Driver

                I am Mr.Tanaji Kolte number [protected] was travelling on 25th Jan 2014 from Kolhapur to Mumbai. I had cathed bus at 5.15pm from Kawala naka ticket no 9346 pnr no 14927417. Bus was running from Goa to Mumbai and its Borivali mumbai reaching time told me 12.00am. From Kolhapur to pune Bus driver was kept collecting passengers on road without booking and ticket. It was resulted in late. Bus reached in Pune at 10.35pm After that they keep collecting...
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                Dear Neeta bus vulvo team, I had book ticket from Pune (Aundh Parihar chowk). During booking he told me it is semisleeper with AC and will reach at Hyderabad moring 730 am next day. I had purchase the ticket. Details of Ticket Name Ganesh Pawankar pnr: 14801407 Date of journey:19.01.2014 time: 9.16 pm pickup: Hinjewadi Phase 2 Bus No. AP02 TA 3960 Seat no.: 18 As per the your and online communication I had observed that seat no. 18 neither semisleeper and nor pushable and there is no AC and blanket supplied. I had face following problems 1. Neeta was choose for will reach up to 8.00 am but it is not reach and I had loss my office. 2. Due to unavailibilty of AC and not pushable seat I was not sleep properly 3. Why your people not give proper information about semisleeper. 4. Why they take 1800/- Rs. if there is not any semisleeper and AC provision to that side. 5. Why you people not rduced the money if that side not any facility. 6. Even though I had call your team and driver but they dosent give any help regarding the same I request you, charge only (non ac seatable). Dont take 1800/- Rs. because I had loss my office and not comfortable whole night Also in future give proper information to the people. A/C details. Bank Name: ICICI bank secunderabad SD road branch a/c no.[protected] ifsc cod no. ICIC0000048 Regards Ganesh Pawankar [protected] [protected]
                Aug 14, 2020
                Complaint marked as Resolved 

                mental harassment

                They are mentally harrassing the passenger and using abusive language
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                  I booked ticket in Mumbai to rajkot bus no. GJ- 14 - v - 5040. The condition is warst and u cheet only telling Volvo, but u provide third class bus condition . I didn't got proper booked seat. I was waiting 2, hours on road due not prior information. Really u r cheeting. I think u r only earning money instead of providing service....
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                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                  I am not sure if Neeta Volvo operators really possess some business ethics or like several others just exploiting their customers as if we are money-vending machines. The recent most similar experience I had with Neeta occurred on 20th Sep. I booked a ticket at the kiosk opened at Tech Mahindra premises for a trip from our office gate to Borivali Mumbai. As usual journey started at 6:30 PM with the next stop at Wakad.

                  The bus reached Lonavala at around 8:50 PM and post halt of 30 minutes, bus headed to Mumbai. But just after Talegaon tollgate they stopped the bus for an hour and then told the passengers that the bus cannot go ahead. Also, it would take 90 minutes to arrange another bus since it needs to come from Pune. They arranged to make some of the passengers aboard Pune-Ahmedabad bus for Kalamboli. To the misfortune, those who wanted to go to Borivali didn’t get any help from Neeta. After a long wait I finally got a bus that dropped me at Dadar. It was around 12:45 AM. Luckily I got VIRAR local and somehow reached Mira Road at around 2AM.

                  This was not the end rather a start of the worst experience I have ever been through. I called Neeta office situated at Vishal Nagar, Pune (Mob # [protected] mentioned on ticket). They assured refund which can be collected from the same kiosk at Tech Mahindra office on Thursday or Friday (Neeta spoc person sits in Hinjewadi Tech M office on Thu/Friday). Hence, as per schedule I went to the kiosk on 27th Sep and told him the story we all passengers were through. He tried speaking to someone at Vishal Nagar office but nobody responded and requested for another visit next week assuring refund post discussions with his office personnel.

                  Today on 4th Oct, I checked with the same guy who said that refund of Rs 150 only can be processed deducting Rs 200 (fare from Pune to Lonavala) from the total fare of Rs 350. I asked him to provide contact details of senior authorities of Neeta bus services. He gave me a number of some Satish ([protected]) to whom I spoke to. I annoyingly asked him the reasons for such an extremely poor service and how come that be compensated by a refund of Rs 150. In response, he said he is giving this money from his own pocket and Neeta is not refunding this on account of the incomplete journey.

                  This is not the first time it has happened rather several times the bus halts at Lonavala and the journey remains incomplete. Above all, the irony is that they never tell us of any technical problem in the bus. They always proceed with the same bus and after some time tell passengers that they need to arrange something else as the original bus cannot complete the journey.

                  This kiosk was started at Tech Mahindra Hinjewadi premises to make our journey more convenient. However, with such an extremely disappointing and poor service offered to us which reflects the worst levels of business ethics. This would safeguard our own colleagues from getting victimized and ensure a safe and secure travel.

                  How inconvenient and unsafe it is to have people specially women and children struggling midway to find or arrange alternatives to reach their destinations at midnight.
                  Aug 14, 2020
                  Complaint marked as Resolved 
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                    Hi Friends, Most horrifying experience in bus..Neeta topped all... I took 1 tkt for Pune 2 Mumbai...timing was 3.20PM. i was waiting...At 4 pm they told me bus is not coming at AALLLL...will have to cach 5.30PM bus...so i went home and again came back at 5.15PM...1 bus came..(which was supposed to be my bus)..refused to take me in...when i complained they told us to WAIT...i asked for the exact timing of bus then they told us to take...
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                    I booked my bus from Hyderbad to SHirdi with PNR 11415514 for 6th Sept 2013. What type of fuzzy service you are providing ? I just fade up. I did all plan in shirdi . Today I called on given contact number in my ticket (Mr. Nasir - [protected],[protected], he said me that bus is already cancel. Today I come to know regarding this. I have booked all hotel booking in shirdi. Even those people did not informing me that this bus is cancelled. I called neeta contact person and I come to know. If I will call them tomorrow than who will pay my hotel bookings bill ????????? Now When I will get my full refunded money.? I need immediately. The worst service provider in india.
                    Aug 14, 2020
                    Complaint marked as Resolved 
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                      Note my PNR no : 11160722 & 11160724.

                      My complain is regarding the pathetic Neeta Bus service which we have experienced.
                      We were travelling from pune nashik & back with the same bus no : MH04 G 9083 , Whose first of all seat no 1 & 2 does not work properly. In a journey of 5-6 hours you can not adjust your seat according to you 7 I got the same seat & same bus both time.
                      It was really a test of your patience while coming back to pune. Due to some emergency I was about to miss my bus from the pickup point although i was continously in contact with the bus service provider[Mr.Nitin Gunvant -[protected]] whose no was given to me through message.We stopped the bus after follwing few kilometers.But the driver & the conductor lied that this bus is going to shirdi [We already had the bus no in our messge].After confirming again with the bus service provider,followed the bus again & stoped .Instide of apologizing bus driver started shouting & using abusive language.After fews mins of fight he told us that he has already sold the seats to other people.We called the service provider & asked him to get our seats back otherwise we wont let bus move.Then only we got our seats back.
                      It was over all a very bas expereinece with Neeta bus serice as we did not expected this at all.
                      Want to take serious action againt this as if we will not do this these local bus drivers will not understand what harm they are doing to such a reputated name of Neeta.
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      Note my PNR no : 11160722 & 11160724.

                      My complain is regarding the pathetic Neeta Bus service which we have experienced.
                      We were travelling from pune nashik & back with the same bus no : MH04 G 9083, Whose first of all seat no 1 & 2 does not work properly. In a journey of 5-6 hours you can not adjust your seat according to you 7 I got the same seat & same bus both time.
                      It was really a test of your patience while coming back to pune. Due to some emergency I was about to miss my bus from the pickup point although i was continously in contact with the bus service provider[Mr.Nitin Gunvant -[protected]] whose no was given to me through message.We stopped the bus after follwing few kilometers.But the driver & the conductor lied that this bus is going to shirdi [We already had the bus no in our messge].After confirming again with the bus service provider, followed the bus again & stoped .Instide of apologizing bus driver started shouting & using abusive language.After fews mins of fight he told us that he has already sold the seats to other people.We called the service provider & asked him to get our seats back otherwise we wont let bus move.Then only we got our seats back.
                      It was over all a very bas expereinece with Neeta bus serice as we did not expected this at all.
                      Want to take serious action againt this as if we will not do this these local bus drivers will not understand what harm they are doing to such a reputated name of Neeta.
                      I had booked Neeta bus through internet from mumbai to pune at that time they are showing drop point is available for kalyani nagar and also I got boarding time 6:10 am. When I was reached 6:03 am Neeta person told me your bus is already gone and there is no such service available for kalyani nagar, we always do a booking for Pune station only. This is my second experience with Neeta bus but henceforth I thinking not to book Neeta bus. My pnr no.is 41901208 dated 14.04.2016
                      They have the pathetic bus service. Its been a long back when I complained but received no response/action from them. They are really misusing their brand name.
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                        Neeta Travels — Worst service of Volvo

                        The worst Bus volvo service ever seen is Neeta travels between Pune and Mumbai. They are a pure private bus agency for their own moneymaking and not comfort of passengers. I had to board the train at 9.30. We sat in the bus at 3.30. But at 7pm we were in lonavla. The bus stopped for 35 mins dere in their own neeta hotels. and the filing of diesel for 20 Min. I reached Sion in mumbai at 8.50. Then i had to book a private taxi and reached at...
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                        My 70 year old mother started Journey from Bangalore to Aurangabad on neeta Volvo at 5.10 PM and expected arrival time at aurangabad at 11.30 AM on 06th July for which i paid 1500 Rs .
                        Neeta changed bus in middle of Journey (AT night) because BUS passing issue (This was known to Neeta operate) Puting all passengers in trouble. I feel this is pure fraud and cheating and irresponsible Behavior as you broke trust of people who believed neeta. This is forth experience i have with Neeta

                        First of all I want my money back at any cost.
                        Second .... Responsible person should apologize who want to damage name of Neeta.
                        This time i am extremely angry and upset and I will start mass campaign against your service on social networking sites and try to alert end consumer about this.

                        I suggest you to stop your services and sale tea on street.
                        This time i am damn serious. Either responsible person apologies and pay our money back or ready to face consequence of feedback on all the sites.
                        Aug 14, 2020
                        Complaint marked as Resolved 

                        Volvo bus service — service

                        Earlier volvo bus would reach in 2 hours from mys to bang but now though we pay 1:3 charges the service is very poor it is taking almost 4 hours now very poor service

                        Volvo bus service — rude talking of booking provider

                        Dear Authority,


                        I am really very obsessed with the rubbish behavior of the employee who attended the phone calls on no:[protected] on 12th April 2012 at 6:05 pm.
                        As i was inquiring about the Volvo bus schedule he even answered me properly,instead he cut off the line in between and engaged the phone for some time.
                        after a while when i called up again he started annoying me with saying stupid things instead helping me out.
                        Is this is the service you are providing to your customers. I must say nobody want to call again on that no. or want to avail your services after having such experiences.

                        I need urgent reply to this complaint or I will sue him for dishonoring the customers.
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                          On 18/06/2013, I had booked an online ticket from Pune to Mahabaleshwar (10:30 AM) by travel yari.com. When we reached the boarding point (Wakad, near Hinjwadi Bridge) the guy there told us that the bus has been cancelled and there is no bus. And your seat was transferred to 9.30 AM bus (As they inspected in there system).

                          After, hearing this we just shocked. Event we didn't get any call from Neeta for this change. We have told those guys to arrange any other alternative way but they didn’t help us. They are just telling us that you will get refund. Don't know i will get the refund or not.

                          Our whole day was spoiled for such behavior of Neeta. In future, I will never travel by neeta and will encourage other not travel.
                          Aug 14, 2020
                          Complaint marked as Resolved 
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                            I had made an online ticket booking for travelling from Pune to Kolhapur.

                            Ticket Details as below:
                            Boarding Point: Nigdi
                            Boarding Time: 6.00 AM.
                            Date: 22.05.2013.
                            PNR:9354011
                            Booking ID:GOBUS5499d[protected]
                            Vehicle Number- MH04 G 4142

                            1. I reached Nigdi at 5.45 AM and was waiting for bus till 6.15 AM. Bus didn't arrive. I called up head office who in turn gave me driver's number. On calling up driver, got to know that he had already left without picking me. I called up head office again to inquire why Bus left without picking me. But the person behaved rudely. No alternate arrangement made.

                            2. I called up driver again at 6.30 AM. He told me to come near Wakad, 9kms from Nigdi. I said Okay and reached Wakad. After coming to Wakad, got to know the bus had again left without waiting for me. I again called up Head office. They didn't even bother to respond. Driver started disconnecting my calls. Irresponsible and hopeless people.

                            3. I again called some other head office. This time they asked me to come to Swargate which is 18kms from Wakad. I went to Swargate and reached there at 8.00 AM. To my utter surprise the bus had already left. I argued a lot in Neeta Office, Mitramandal Chowk,Swargate to make an alternate arrangement for me. After a lot of heated exchange they finally made an alternate arrangement for me.

                            My questions is, why was I made to suffer for their mistake ? The ticket cost to Kolhapur was 410 and I had to shell out 500 bucks to reach the new Boarding point from Auto. I would like to get the refund of my amount.
                            Also,some strict action needs to be taken against these stupid people for causing such an inconvenience. This would ensure that the same mistake wont be repeated with other customers.

                            Here are more details:
                            Head Office Number-[protected]
                            Sachin-Head office member-[protected]
                            Driver Number- [protected]
                            One Number which they asked me to dial- [protected]


                            4. Here is one more thing which added to my frustration- In bus, there was a nice board which read "For any complaints and suggestions contact: [protected]"
                            I called up that number , after listening to my complaint the person didnt even say anything and disconnected my call.
                            Why the hell do they put up such statements when they dont even bother to help.Useless people.
                            Aug 13, 2020
                            Complaint marked as Resolved 
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