NeetaBus.in / Neeta Tours & Travels Complaints & Reviews

We were travelling from Pune to Bombay by Neeta Volvo no: MH-04-G-3977. This volvo is not in good condition as per Volvo Standards. Due to heavy leakage in a/c duct ( we have got the photographs also), a/c was not working.
How does this forum i.e Consumer Complaints will help.

The details of over all complaints are as under::

1) Volvo veh. no: MH-04-G-3977, there was a leakage due to which a/c in entire bus was not working.
2) Bus condition was third class
3) There were plastic cello tapes affixed on many a/c out lets, even one bisleri bottle was affixed in one big hole behind driver's seat.
4) Broken Armrest on many seats, even seats were not kleen
5) Neeta travel has mentioned on their official web site that their driver & staff is in uniform which was untrue.
6) Bus was making lot of noice (unlike as claimed on their website)
7) It was very evident from the look of the bus from inside that it is not maintained properly.
8) No proper DVD system.
9) Though they have mentioned that they have got Volvo certified drivers how ever today's driving was not good, there were lot of jerks which was observed just because of bad driving.

1. We took package of 2 nights and 3 days for Mahabaleshwar. On 15th May, 2008 at 9.30 p.m. was the bus timing. Volvo halts so many times in between. We reached Mahableshwar on 16th May, morning.

2. The room provided by them was so small that we were not able to keep our luggage. The cost of room was Rs.2800/- per day.

3. Our package was of 2 nights and 3 days. We reached there on 16th May in the morning. We have paid for our breakfast and lunch of Sunday. Our package cost should include breakfast and lunch of Sunday also. For lunch they stopped Volvo in their hotel only where there is no hotels nearby.

I suggest never take any package from Neeta Travels.

We stayed at Shanti villa hotel of Neeta Volvo at mahableshwar for 4 days from 11th to 14th May 2008 in
Room 604. Laundry clothes given for one day were given back to us but for next day my imported trousers
COStING AROUND $25 WERE NEVER RETURNED. ON INQUIRY I WAS INFORMED THAT IT IS NOT
AVAILABLE. HOTEL DOES NOT HAVE A SYSTEM TO TAKE LAUNDRY AND GIVE RECEIPT.

ON FURTHER QUESTIONING I WAS ASKED WHETHER I GAVE CLOTHES TO LAUNDRY MAN OR HOTEL EMPLOYEE. THAT MEANS ANY BODY CAN WALK INTO HOTEL POSING AS EMPLOYEE AND TAKE AWAY BELONGINGS OF CUSTOMERS. INSTEAD OF GIVING ME COMPENSATION THE HOTEL IS ASKING WHETHER I REALLY GAVE CLOTHES FOR LAUNDRY OR NOT.
ANY PERSON STAYING IN SUCH HOTELS OF NEETA VOLVO SHOULD BE CAREFUL AS SUCH CHEATINGS MAY BE GOING ON. I request Neeta volvo to return my trousers given for laundry or Compensate.

I travelled on Neeta volvo bus on 11/11/2007 from mumbai to pune in evening. Being holiday season ,
1) The charges were increased exorbitantly from 250 on a normal weekend to 280-300 Rs. because of the rush.
2) The bus arrived half an hour late (usual) - They give no refund or adjustment if passenger is late even by a minute.
3) My seat was double booked, so me and my wife were asked to seat in 2 corners(i had done booking 4 days in advance). On my refusal, i was asked to leave the bus or do as they say.(calling head office was a waste of time). I finally managed to adjust somehow in the backseat.
4) THIS IS THE WORST - The bus stalled on the steep incline of the ghat section and was making a lot of noise. There were engine exhaust fumes in the bus. It took 1 hour to climb the ghat.
Finally we reached after 5 hrs (normally 3 hrs)
Its not far away when such POOR MAINTAINENCE, IGNORANCE OF FIRE SAFETY NORMS, NO EMERGENCY EXITS, RUTHLESS BEHAVIOR AND DRIVING will land passengers in graves. (remember the ahmedabad bus tragedy).
They need regulation and fast before an inevitable tragedy
Thanks

Neeta Volvo is a popular bus service from mumbai to pune & pune to mumbai. Inspite of charging a premium, the service is extremely bad. it takes around 8 stops on the way.

The drivers gets down anywhere and refuse to start on time.
There is no relevance of time,code of conduct & advance booking with these travels.
even if you book in advance , there is a chance that someone else would be sitting on your seat

I strongly recommend Raj National express travels. starts on time and there is no unnecessary stopping in between.