NeetaBus.in / Neeta Tours & Travels Complaints & Reviews

Hi,

This is Manish here, I have booked the bus ticket from redbus portal (Neeta bus), from Pune to Bangalore twice, last time it was scheduled by 8:15 and came at 1:30 PM at Hizawadi stop, this time same schedule and till 9:25 PM bus still not came, so just want to register complain for same.on Red bus booking website neeta bus was rated good raiting and due to that only I have made booking for this and even after that also I have not got any correct schedule, where I have spent 2000/- for sleeper where others charged 1300 only.

THE NEETA TICKETING AGENTS/STAFF SITTING AT TICKET COUNTER AT RESTAURANT ENTRANCE IN NEETA VOLVO POINT, LONAVALA ARE RUDE, ARROGANT AND NOT INTERESTED IN SELLING TICKETS/ENTERTAINING CUSTOMERS. I HAVE GONE THERE ON OCCASIONS EARLIER AND NOW TODAY AGAIN I WENT THERE TO SEE OFF MY BROTHER IN LAW. THERE IS NO CHANGE/IMPROVEMENT. THEY WERE NOT INTERESTED IN EVEN ANSWERING WHEN BUS WILL COME OR WHERE IT WILL DROP AT PUNE. IT IS ADVISABLE TO TAKE A CAB MAY BE IN SHARING TO PUNE BUT JUST DO NOT GO TO NEETA. IT IS NOT WORTH GOING THERE. RIDICULOUS . EVEN THE STAFF ON THE BUSES IS NEARLY THE SAME. OTHER SMALLER OPERATORS ARE BETTER AND ARE SENSITIVE/HUMAN TOWARDS ONE AND ALL. TAKE THIS SERIOUSLY TO AVOID ANY BAD EXPERIENCE.

I started my journey from Aurangabad to Mumbai in a Volvo AC Sleeper of Neetal Tours and travels on 26th Nov'12 night for mumbai and in between at arround 01:15 am I have asked the driver to wake me up at Nerul stop and he started talking to me in a very vulgar manner. He even used very bad language I dont know what was his problem but it is very wrong. I am a very frequent business traveller and use Neeta Travels services very frequently but I think this would be my last trip in any of the Neeta travels buses. The driver was behaving like he is not doing is job but doing some favour on us.

Bus no. MH04 G 5353.
Travel date - 26 Nov '12
Origin - Aurangabad
Destination - Nerul
Journey starrt time - 10.30 pm

I dont know what Neeta Travels management can do in this but Its just a complaint and my mind set for not to go with Neeta Travels in future.

We travel yesterday in neeta volvo from pune to vadodra. during this journey drivers behivaour was very bad with all pesenger he was using bad words no respect for ladies. for this neeta travels owner has to take some action on this otherwise this travel company will not survive longer i will not travel with neeta volvo again.

Most Horrible bus service with no ethics of cancellation of Bus route Mangalore to Mumbai.

My PNR no. 2600456 booking was done weeks prior and cancellation is done today 3 hours before the travel.

Why cant the travels provide another bus.

Passengers are subjected to forceful traveling or cancellation leading to unwanted money hiking business by Neeta Bus Operators.

These guys should be taken to court and Licenses of tourist permit should be cancelled.

Bus operator Name: Neeta volvo
Route: Mumbai to shirdi

The ticket that I booked was of AC sleeper coach, but when my parents boarded the bus they found its a AC seater bus.
On asking they got a response from the bus conductor that, this is it and that is how they have to travel.
I don't understand how they cheated on us, by commiting the sleeper coach and charging for that but ended up providing us a seater coach.

I hope this complaint goes to the right person and these people who gives false promises should be banned to operate.


Customer name: Ankur Singh
PH number: [protected]

Drunken driver drive of Neeta bus and crew members stolen Digital Camera!!

Date:[protected] @ 11:30 PM FRIDAY

As popularly known as Neta Travels brand line says world class but my experience of travel with 2 year old son and wife has been very bad. Ticket was booked from Mumbai to Nasik on Neeta Travel bus (PNR No 2220904, Ticket No 27824) thru redbus website. The bus was to reach at 11:30 and we were on boarding point at 12:00.

My luggage kept by Neeta bus service crew members and when I reached to Nasik and bus service crew members handed over Zip of my luggage was open and there was no sign of Sony Digital Camera.

Several times I called Neeta bus service at Mumbai and Nasik office but no one listen and also not registered my complain.

RAHUL PANDEY - [protected]

The worst service is provided by Neeta Volvo.

Agents don't know how to speak to there customers let it be female or male they have same rude attitude for everyone. One seat number is alloted to 2 or 3 passengers at a time and if they questioned they will just say
go to office and complaint or otherwise will ask to sit anywhere.

Ac will be a issue always, they will charge for AC and ac will be out of order.

They have one more major issue ... bus getting out of order in between anywhere then have to wait for another Volvo to come, if you have a flight from Mumbai forget it that you will get it.

Always ready to fight and are ready to charge more.

I will suggest everyone avoid traveling by Neeta Volvo and go for Shivneri.

I am tired of complaing and no serious actions have been taken yet.

I travel once in every month from Pune to Mumbai but nowadays always travel by Shivneri and will suggest everyone to do so.

Had booked a ticket with Neeta Tours and Travels on[protected] from Borada to Pune. The bus was supposed to start at 10:30. Was made to wait till 12:30, when finally was told that the bus was canceled with no alternate arrangements. They did not even refund the money saying it was booked online. I was asked to contact their booking website (www.neetabus.in). None of their mail ids get a response.

The call center guys had no clue what to do. After following up for 4 months, i contacted their office in Mumbai. They made me follow up for some more months. Till date (9 months and counting), i am still made to believe that booking online was a bad idea and i should wait for some more time to get the refund.

I think dragging them to consumer court is the only option. Pathetic service. Advice everyone to stay away from these CONers.

i had booked a ticket in neeta volvo bus from mumbai to goa dated 21st december 2011. i had booked the ticket through their online booking service on 8th december 2011, when a few tickets were booked for the same coach. i booked a sleeper berth (ticket no NTT2264037 ; berth no: 6A) after confirmation from the customer care executive that only females are allowed to book tickets beside a female traveller. however at the time of boarding (coach no. MH 04 G8585) from goregaon east, i find to my surprise that the sleeper berth beside her had been allocated to a male passenger. the coach attendant "mr. shetty" was quite unpleasant to talk as he refused to even listen to anything. i contacted the local office but they had no clue to anything. i tried to keep the bus at halt till i confirm with the customer care but the driver and the attendant refused to accept. so i had no option but to let my mother board the bus. when i contacted the customer care they were of the opinion that they could not do anything since they can only provide information but promised that they would forward my complaint to the respective authorities as soon as possible and try to get things sorted. the executive also provided me a phone number of an officer at the Borivili Head Office of Neeta Travels. I immediately called up the respective officer but he was crude in telling me that there is no such guarantee for female seat bookings in a 2X2 sleeper and that i should have booked a single sleeper. i dhad no clue what he meant buy saying guarantee in a single sleeper as there is no chance of anyone getting an adjacent seat be it a male or a female. when he hung up the phone i called up the customer care again, and this time the executive wanted to provide me with an email id to write a complain. i was dumbfounded how they expected me to go home, write an email and wait for its reply till tomorrow morning when my mother's journey is supposed to have been over by then. when i lost my patience and insisted to provide me a phone number of the concerned person whom i could talk to to get things sorted and that my mother could spend the travelling comfortably, he gave me a phone number of a guy called moulik. he took initiative to call up the coach attendant and offered my mother the helper's seat at the end of the bus and that too in the upper berth. my mother rightfully refused as she is 62 years old and cannot afford to take the risk of travelling the entire night at the rear end of the bus absorbing all the shocks and bumps from the road travel.
and thereafter nothing is happening. i am really frustrated to learn that Neeta Travels inspite of being one of the most famous travel services have compromised so much on customer safety and comfort. i owe an explanation and compensation for the above act of irresponsibility and mistrust that Neeta has performed to its customer.

Neeta travels ... A company that never learns from its mistakes... I have seen neetatravels grow on mumbai pune route and then completely get smashed ... I don't know why I decided to take Neeta's bus from Goa to Mumbai.I am currently travelling in MH04 G 5657 and had booked a seat online reserved for ladies. Seat W . I boarded the bus in Panjim and suddenly on the next stop in Mapsa a guy comes next to me. When asked the TC explains that it is a ladies seat only if there is other single female on board. If the previous seat was ladies and the female cancels it it can be allocated to a guy. Post heated discussion with the TC he said that agent is not conserned about anything but his 50 Rs comission ... Later he adjusted and sent me on the last but one seat... Amazing !!! I wish to share this experience with all ladies who travel alone so that none make a mistake in boarding a Neeta Travels bus ...