NeetaBus.in / Neeta Tours & Travels Complaints & Reviews

Note my PNR no : 11160722 & 11160724.

My complain is regarding the pathetic Neeta Bus service which we have experienced.
We were travelling from pune nashik & back with the same bus no : MH04 G 9083, Whose first of all seat no 1 & 2 does not work properly. In a journey of 5-6 hours you can not adjust your seat according to you 7 I got the same seat & same bus both time.
It was really a test of your patience while coming back to pune. Due to some emergency I was about to miss my bus from the pickup point although i was continously in contact with the bus service provider[Mr.Nitin Gunvant -[protected]] whose no was given to me through message.We stopped the bus after follwing few kilometers.But the driver & the conductor lied that this bus is going to shirdi [We already had the bus no in our messge].After confirming again with the bus service provider, followed the bus again & stoped .Instide of apologizing bus driver started shouting & using abusive language.After fews mins of fight he told us that he has already sold the seats to other people.We called the service provider & asked him to get our seats back otherwise we wont let bus move.Then only we got our seats back.
It was over all a very bas expereinece with Neeta bus serice as we did not expected this at all.
Want to take serious action againt this as if we will not do this these local bus drivers will not understand what harm they are doing to such a reputated name of Neeta.

I had booked Neeta bus through internet from mumbai to pune at that time they are showing drop point is available for kalyani nagar and also I got boarding time 6:10 am. When I was reached 6:03 am Neeta person told me your bus is already gone and there is no such service available for kalyani nagar, we always do a booking for Pune station only. This is my second experience with Neeta bus but henceforth I thinking not to book Neeta bus. My pnr no.is 41901208 dated 14.04.2016

They have the pathetic bus service. Its been a long back when I complained but received no response/action from them. They are really misusing their brand name.

1) Dirty buses
2) There are mice running in the bus. Even they damaged my bag and things inside.
3) Many stops on the way and delaying at every stop

Neeta Travels — parking of private buses on main roads leading to traffic jams

THE BUSES OF NEETA TRAVELS PARK THEIR BUSES ON THE MAIN ROADS LEADING TO TRAFFIC JAMS ON MAIN ROADS IN BORIVLI(WEST)

Neeta Travel, Pune — Using TATA bus in Place of VOLVO

Hi All,

Yesterday I came by bus from Mumbai to Pune by NEETA TRAVELS.
They boarded us in a TATA A/C bus, instead of VOLVO and charged me a Ticket amount of Rs 280 Rs/person.

The TATA bus could not make it on the lonavala ghat and thus it took us more than 4 hours to reach outskirts of pune.

Kindly help me in this regard.

Neeta Travels/ Volvo — Bad service

Hi,

I am a regular traveller and I travel from pune to mumbai and vice-versa for weekends but this morning it was really a bad experience and the worst one, the bus broke down just after the kamshet tunnel the driver did not even tell the passengers that the bus broke and it will not go further, then i had called up the neeta office in pune and told them to send another bus which will be empty as soon as possible, but the neeta office person just said we are sending the bus and it took them 2 hours to reach the place we were stranded at the highway in sun and the other neeta buses were full, there is no service provided at the lonavala food stop that is Neeta Inn we should have got a bus from there. Also for the bus to come from pune it would take only half an hour but the neeta people did not take action and they were trying to distribute the passengers accross the other buses as they were coming. I think the neeta charges us 250 for each travel they should maintain the buses in good condition and they should provide prompt service to the stranded passengers.

While going from mumbai (vashi) we usually take sumo and it just costs us 150 even the volvos that travel from vashi the charge is just 180.

Please take appropriate action againt them.

ha ha ur fool

I must add that it is really time that " Neeta " scraps a number of its Buses . It appears that once the new vehicle leaves the Coach factory, no employee / owners from " Neeta Travels " even bother to look inside the cabin ; the vehicles are just " overused / over run " for money making at the comfort of the passengers . A 20 hour journey is painful for this kind of price ;
also the vehicles should not be used to transport goods, as transporting Goods is very disastrous for the cabin .
Vehicles should be regularly checked, and Drivers and Cleaners who are into such practises, should be penalized ... Ofcourse we understand their salaries are very poor ..

Neeta Volvo — worst service

I had booked 2 tickets for Neeta volvo from Pune ,jagtap dairy to Mumbai on 15/10/09 at 2.30pm as per Neetas Time , as per schedule I reached at 2.20 but I had to wait till 4.00 pm and there was no bus and the excuses were either the bus is cancelled to Dadar or "abhe nikla hai" etc etc

This was not the first time I have gone thru such situation it happened plenty of times

I am mailing the adresse with lot of expectaions which I hope wont go in vain

Request the concerned to take appropriate action again these cheaters ASAP

i have the travel bus the g.d travel i want to sale the bus. please contact [protected]

Even I faced the same situation thrice.
I have booked two tickets from Borivalli(Mumbai) to Pune of 5:30 bus. The bus came at right time but it took 4 hrs in mubai itself.
While the passengers complained about that to driver why he is stopping bus so many times, the response of bus staff was very rude. They stopped the bus nearly 45 min before vaashi just to fill a single seat without caring for other passengers.
I am suggesting all that its better to go by some other bus rather than Neeta Volvo.
This service is totally hopeless.
Shivneri is far better than these Neeta Volvo.

Travel — Worst service

[protected]-WORST SERVICE[protected][protected]

They are cheaters. I called them on 20th Feb to ask for quotations. Thier temporary employee gave me false quotations. Thier manager VIJENDRA.
He is a Box. He does not know how to speak with customers. I need to postpone my program because of thier worst service.
I do not have time for dispute. Otherwise i would have called police to thier office. DO NOT PLAN YOUR TRAVELS FROM DEWAN.

Neeta Travels — Rude behaviour of conductors and drivers

Hi, I was to go to Mumbai from Pune for some urgent purpose.I opted Neeta Tours & Travels buses for this.While asking the details about the arrival time the behaviour of bus conductors and drivers were very rude.I advice people not to opt Neeta Bus Travels due to this.

Volvo bus service — service

Earlier volvo bus would reach in 2 hours from mys to bang but now though we pay 1:3 charges the service is very poor it is taking almost 4 hours now very poor service

Volvo bus service — rude talking of booking provider

Dear Authority,


I am really very obsessed with the rubbish behavior of the employee who attended the phone calls on no:[protected] on 12th April 2012 at 6:05 pm.
As i was inquiring about the Volvo bus schedule he even answered me properly,instead he cut off the line in between and engaged the phone for some time.
after a while when i called up again he started annoying me with saying stupid things instead helping me out.
Is this is the service you are providing to your customers. I must say nobody want to call again on that no. or want to avail your services after having such experiences.

I need urgent reply to this complaint or I will sue him for dishonoring the customers.

Hi I am meez from indore . I am hendsome and good looking dude I m searching a friend or lifepartner . If you like to friendship with me you can contect me on my number.[protected]
I[censored] don't like to friendship with me u can ignor me. Because u have your own & personal life.
Decision is yours. I expect you will reply soon

Neeta Bus — Refund for cancelled ticket

Dear Sir,

I have booked 2 tickets of neeta volvo from mumbai to satara with the following details.
ticket number - ntt2004204
amount - Rs 2400
date of booking - 7th october 2011
expected date of journey - 25th october 2011 (9.30 pm)
date of cancellation - 15th october 2011


15th October 2011

When I cancelled the ticket from website then I got the message that "your ticket has been cancelled". By looking towards the message I got assured that my ticket has been cancelled and I don’t need to worry about my refund because Neeta is a standard company.
There is also no reason for me to doubt whether ticket has been cancelled on my instruction or due to rescheduing of bus.


25th October 2011 (10.13pm)

On 25th night I got the message giving the details of my journey. Immediately I called the customer care and asked them the status of ticket, then they told me that we know that your ticket has been cancelled and normally we use to take 7 to 14 working days for refund and sms use to be sent in bulk, hence you may have received the sms. Once again I got assured that my ticket has been cancelled and I will get refund.


04th November 2011

I called customer care again to enquire about my refund. They surprised me by saying you have not cancelled the ticket hence you will not get refund.

According to them - Bus was rescheduled, hence when you try to cancel the ticket on 15th you got the message - "your ticket has been cancelled". This is not the actual cancellation but it was the rescheduling of bus, hence you got that message.

For me "your ticket has been cancelled" - means it is due to my instruction on their website.

If they have rescheduled the bus, then it should have shown me the message - "your ticket has been rescheduled". Further there is no reason of not giving the facility of cancellation on internet. This is the miscommunication from their website as well as from their customer care.

Now when I am explaining - I am getting the reply : "You should have called us for enquiring - why my ticket is showing the status that it is cancelled" - But, I think there is no such need because I got the message that your ticket has been cancelled and for me it is on my instruction, hence I don’t need to take any action.

I want the strict action against for misbehaviour and cheat by Neeta Volvo.

Hi
Sorry to hear that your experience was not pleasant.

I cannot comment on either side party in this case since the sale/cancellation/refund would be subject to terms & conditions specified at the time of sale. However, It would not be appropriate to point this complaint on name of Neeta Bus. It should be only towards travelyaari and hence must not defame Neeta Bus. You may surely review the offer you had availed and do needful followups with travelyaari customer care accordingly.

Thank you

I agree with you.

Thanks for your reply.:)

Cancellation of tourist permit is must of this bus provider.