Netmeds Complaints & Reviews

I did order for a product oreder nmbr: NMS[protected]M, Order Date :[protected] from netmeds that was covered under a refund period of 30 days and yesterday when i called the customer care to return the product they told me that they won't make the refund on original mode of payment that i have opt for during the time of making payment using my debit card istead they would credit the amount to the netmeds wallet. When i told the executive of netmeds that there is nothing as such mentioned or updated under the refund policy section of netmeds website that a customer can only get refund on their nms wallet then he was numb and started explaining about new terms policy about the refund that can only be made on nms wallet of customers account. Guyz for any healthcare and monitoring products better order from Amazon or Flipkart because their refund policy is very much simplified and way ahead better than this netmeds!! I have also made a video about this just check it!!

I ordered two medicines with due prescription. The prescription were verified by doctor. I received the parcel. When i checked the drugs i found the drugs which i demanded and i received are different. So i called the call centre, representative registered my complain and told me that within twenty four hours you will get refund. I mailed whole story to [protected]@ netmeds. They generated a new ticket that's all. No further action has been taken so far.
Thanks,
D w kiwlekar
[protected]@gmail.com

Hi,

I ordered medicine from netmeds (Order id: nms[protected]p) (Order date:[protected]. After that i request for cancellation. They accepted and send the confirmation. The confirmation mail i attached the attachment. But still i didn't got any further information about my payment. Please cancel my order and return my payment back. Please do the needful help.

Dear all,

I have placer ny order of medicines on 11/11/2018 vide order no. Nms[protected]a but your company dint send my complete order. They charged me for the both the medicines but delivered only one. When i call the customer care the executive has confirmed me yes there might be some issue because of which this could have left. We will dispatch your pending order. But till today 01/12/2018 i havent got the order. Now customer care executive n his supervisor said we have nt received any order for dispatching and in anger told them to refund my money along with delivery charges. So denied to do so and wen i told them to connect my call to senior person available in the office. The supervisor name riyas with employee id net00023 said he is meeting he cannot talk

This us the highly unprofessional employees co. Pany has.

Whenever i am trying to logging to netmeds, with my correct username and password, it is giving message 'invalid username and password'. So i clicked on forgot password and changed my password and everything. But the next day again it is showing the same problem. This time, i am logging with my changed password but still it is giving the same stipulated message and i am not able to get logged into the website. Even i have placed an order yesterday and when try to see the order status next day i. E. Today for which i have to first logging into the website, i am not able to.

Please provide solution to my problem.
Shivangi yadav
Order : nms[protected]w
Username : [protected]@gmail.com

Whenever i am trying to logging to netmeds, with my correct username and password, it is giving message 'invalid username and password'. So i clicked on forgot password and changed my password and everything. But the next day again it is showing the same problem. This time, i am logging with my changed password but still it is giving the same stipulated message and i am not able to get logged into the website. Even i have placed an order yesterday and when try to see the order status next day i. E. Today for which i have to first logging into the website, i am not able to.

Please provide solution to my problem.

The complaint is regarding short supply of goods. - one baidyanath neem toothpaste supplied instead of two ordered, paid for, and also showed in the accompanying challan. But the actual delivery is of one nos only.

Earlier after deleting my initial complaint m/s netmeds wrote me on 9th nov 2018
"we regret to inform you that due to a technical error, your email ticket was deleted from the system.

If you still have a pending issue concerning your netmeds order, please open a new ticket immediately so we can respond."

And. A. New ticket (# nme[protected] was assigned to my query against my relaunching of complaint sent to [protected]@ netmeds.com on 9th nov..
Cs m/s netmeds wrote resolving my issues and answering my questions are your top priority.

But all claims seem to be lofty. Because such an issue has reoccured for second time with me

I placed an insulin medicine on 28th Oct 2018, they delivered me on 1st Nov 2018 as normal medicine but as per medicine it should be delivered with cold storage as it mention over the box medicine should maintain the temperature of 0 to 4 deg celcius but they delivered me as normal medicine.On same day 1 st nov i complaint to them about this issue they logged the complaint .After some day i called them again regarding the update they told they are checking with courier partner till 11th Nov they telling same answer, On 12th they took the older one insulin from me On 14th they placed the new one orders.Now they delivers me today 16th Nov 2018 again same condition as normal medicine only .
Firstly they took 20 days till now, i can tell you i use this medicine daily 3 times they delayed so much still not given correct medicine.
Secondly, without cold storage this medicine is nothing it will work patient use this medicin his or her glucose level get increased and result patient will get hospital.
This immature behaviour by an pharmacy who is playing with hife of their costumer.
I faced this issue 2 times like this are doing with everyone.
I would like to request you please take serious action against them as this issue is related to health of the public.

सर मुझे नही तो काॅरि‍यर वाले ने कॉन्‍टेक कि‍या नही कॉल कि‍या उसके बावजूद उसने ऑर्डर को र्रि‍टन कर दि‍या और उसमे लि‍खा कि‍ कस्‍टमर ने आर्डर केंसल करवा दि‍या जबकी ऐसा मेने नही कॉरि‍यर वाले ने कि‍या सर कृपया करके मैरे आर्डर को र्रि‍टन करवा दो कॉरि‍यर पार्सल अभी तक मेरे एरि‍या में ही पर ऑनलाईन मे उसने कस्‍टमर ने आर्डर केंसल करवा दि‍या अपडेट कर दि‍या है
Your Order Details - Order ID NMS[protected]AFF

I have placed an order on 30th october and paid online from my register mobile no. But even today i have not received those medicine, some of which are very necessary for me as advised by doctor. I try to track for last 3-4 days about delivery of these medicine, and all your executive confirmed that will reached for that day. I talked to madam anisa at 4 p m and she confirmed that the medicine will be delivered within 6 pm. But no receiving of the same, i talked again at 8pm to me. Mahesh and he told me the medicine is now at pune, and will take another 2-3 days for delivery. I am really surprised that having order on 30th the delivery will take 15 days? Is it your norms for making business with such life saving drugs? I am placing this complaint, and want to know the action taken by you to your inefficient people who makes your concern down. An early intimation is awaited. Non receipt of the same will make me bound to take legal action as deemed fit. A k ghosh, assistant commissioner, govt. Of india, kolkata

I have ordered one product from netmeds on 27th oct 18.

I got an email stating that

"please note that your order xxxx has been handed over to the courier service for delivery. We will email and sms your tracking no. Shortly."

Again i got an another email :

"your tracking number for the recent order xxxx has been issued. The tracking id is xxxx.

And expected delivery is between 29oct to 31oct.

You can track your order by clicking the following link: https://netmeds.clickpost.in/?waybill=XXXX"

I checked that link it is showing that :
"your order has been shipped."

Till now i am waiting for delivery of product.

I have not received any order but i got an email :

"we are pleased to inform you that your recent order xxxx has been delivered to the following address:"

And the track link they shared still showing message "your order has been shipped" not delivered.

Netmed is totally fake.

They are just showing order is shipped, order has been delivered not doing anything in real.

Hello,

I have placed an order on 31st october 2018 for medicines and my oid is - nms[protected]w, and i got to know i have not uploaded a new prescription hence i have uploaded the new one on 1st of november from 3rd of november am calling up netmeds and talking to associates and they are all giving vague answers, however with the tracking id pp[protected] by wow express, the status has not been updated from 6th of november to till today, my mom is a dialysis patient, i have ordered these medicines one week before and if something goes wrong who is responsible, i would suggest you please cancel the vendor wow express and educate your bpo sector with humanity, someone called floor supervisoer (Mr. Selvester) i spoke to him on 8th of nivemeber @9.40am and he said he will call me back within 1 hours but he called after an hour, i. E., 10.55am and he spoke to me till 11.24am and he agreed that he will call me back within 11.55am to either deliver the order by 1pm or process the refund...

I have placed an order for medicines (Order # nms[protected]pso1) through netmeds on 25th october 2018, with expected delivery date of 31st october 2018. Received a message on 26th october 2018 stating that order has been handed over to the courier for delivery (Delhivery couriers) with tracking id #[protected].

On 1st november 2018 when i have checked for the delivery status it was showing that the parcel has reached the destination city. I called netmeds customer care and explained them the importance of the medicines and requested them delivery at the earliest. On 2nd november 2018 around 1:30 pm received a message stating the courier is out for delivery and i waited till 6:45 pm and there was not delivery to my residence and then when i called delhivery customer care (After waiting for 15 mins) i was connected to executive who asked me to wait till 8:00 pm and he assured

Me that it would be delivered for sure. Around 7:25 pm i get an message saying delivery was unsuccessful due to bad address (Surprisingly last time order was delivered to same address) and when i called the courier boy he stated that he ran of out of fuel and cannot deliver the parcel now.

On 3rd november when i called the netmeds customer care again for checking the delivery status of medicines, executive over the phone promised me that the delivery would be done maximum by 6:00 pm on the same day and when i inquired around 7:00 pm executive might happen on 5th november 2018 and when i said that you are not understanding the importance of medicines, the netmeds executive says that you do whatever you can and it's your right.

In conclusion i am feeling that netmeds is taking customers for granted and are not sufficing the very purpose of their business.

Hence i request the citizens of india not to believe on netmeds and don't order any medicines from netmeds from here on.

Netmeds.com nms[protected]w:
Even after 72 hours medicines ordered are yet to be delivered. Instead of sending useless text messages let them concentrate on prompt next day delivery. I was supposed to start my medication day before yesterday... I am still waiting..

I will never buy from them in future. Please don't patronize this online store. Doni will lose his popularity by advertising for them.

I need refund back to my original payment method.

Email id: inba. [protected]@gmail.com

Order : nms[protected]w placed on[protected]
On[protected] the order status changed to returned.
But till today[protected] the refund hasn't been processed.
Their customer service doesn't reply to our queries, here are
Your ticket id [case:nme[protected]]
Your ticket id [case:nme[protected]]
Your ticket id [case:nme[protected]]
Your ticket id [case:nme[protected]]
Your ticket id [case:nme[protected]]
Your ticket id [case:nme[protected]]
Your ticket id [case:nme[protected]]
Your ticket id [case:nme[protected]]
Your ticket id [case:nme[protected]]
Your ticket id [case:nme[protected]]
Your ticket id [case:nme[protected]]
Your ticket id [case:nme[protected]]
Your ticket id [case:nme[protected]]
Your ticket id [case:nme[protected]]
Your ticket id [case:nme[protected]]

Ordered medicines for my mother on 13th. On 13th itself got a mail saying ordered handed over to courier and on 14th i got the tracking id. Since then there is no info on the delivery. Called many number of times to netmeds customer support, each time they say its in transit. They gave a couple of tickets as well but no one responded the tickets. Called courier partner xpressbees and they also have no answer, they say its in transit. There is no way i can ask to cancel/refund and order somewhere else.

2nd worst experience after 1mg.com and now this netmeds. We all should raise consumer complaints and get these cheaters off the net so that customers can buy from genuine sites.

20thoct

Your ticket id [case:nme[protected]]

17thoct

Your ticket id [case:]

14thoct

Your tracking number for the recent order nms[protected]a has been issued. The tracking id is[protected].

13thoct

Please note that your order nms[protected]a has been handed over to the courier service for delivery

I purchased online medicine from netmeds site on date 05/10/2018. But packet of medicine not received me. But status of delivery is successful.in this matter i informed to netmeds tollfree numbers, but i did not get any solution.

Order number nms[protected]w is not received to me. But status of delivery is success.
Please resolve my problem.
Thank
Mail id - [protected]@gmail.com

Naveen kumar,
Uco bank (Hardoi branch) dilgram roadc,,
Hardoi,
Up east - 241001
India

Mob -[protected]

7 days have passed. Netmeds is saying the order is with the courier in mumbai. I am staying in mumbai. Today is the 7th. Day. Still not received. Daily they say i will surely get it today. But it never arrives. Never faced this problem with other online pharmacies. I asked them to refund my money but they say the parcel is with the courier. That should be their problem and not mine. I am only interested in getting my medicines or my refund. Kindly do the needful.
Thank you.

I have ordered medicines through online but it has been cancelled after 5 days without any valid reason even though i submitted valid prescription as per the protocol. But they are not processing orders and simply cancelling and telling that the prescription is not valid. They are not properly responding to the query. My amount is also blocked with netmeds and not been refunded to my account. As i am in financial crisis i could not able to get the medicines outside also at additional/extra cost. Because already 1062/- is blocked in netmeds. Need your kind help to solve the issue.

I ordered medicines on 19/09/2018 and it was sent to wrong address, while i complained they advised return, on 28th september netmeds created new order but send me part of my order. Since then two of the medicines are pending with them. Even after phone calls and emails they don't respond and only apologise. I have been purchasing medicines from netmeds for a long time, they only assure and apologise but don't despatch the medicines.