Netmeds Complaints & Reviews

I've ordered some products from this site at least one month ago. I've already paid for the products via credit card, and till this date they haven't delivered me my products in spite of contacting several time with customer care regarding this matter. Every time they buzz of the matter by saying your products are in process and will be delivered to you soon, Please kindly help me to refund my money as I've given them enough time to solve this matter.

We had placed an order for medicines from Netmeds on 27th May 2016 and made an online payment for them. 15 days have passed since we placed the order but till date, we have not yet received the medicines. On 29th May, we received a notification that order is in 'packing'. It remained in packing mode for several days. Despite repeated phone calls, the Netmeds representatives could not answer the queries. All they would say is that they will forwArd the complaint to packing dept. Finally, on 6th June, we received another notification that the package has been despatched and is in transit. Further 6 days have passed since then and the status shows 'in transit'. There is no contact no of the courier service. Again after repeated calls to Netmeds, they only say we should receive the medicines in a day or two. 15 days are over since we placed the order and we are yet to receive the medicines. Extremely inefficient and shoddy service. This is our second bad experience with them. We shall not be ordering from Netmeds ever again.

I had placed an online order of Medicine Tacrovera Forte Ointment with Ne tmeds on 16.04.2016. The medicine is very costly & thus scarcely available in the market. I queried online with Netmeds & they assured that they can deliver the same in 3-7 days provided I make pre-payment instantly. Trusting the company I placed an order & also made the payment in full. The acknowledged the order & sent me order & payment acknowledgement (Copy attached). However, after 03 days they auto cancelled the order as per their will. I called their helpline no. immediately only to hear that they cannot fulfill the order because the same is "out of stock" & they cant help it. This is so pathetic. They are dealing in Medicines, which is such a sensitive item. Delay in this sector may lead to serious complications. I understand that online mode do requires some time to process/deliver but a company must not cancel the order at its own will after confirming an Order & also taking the payment for the same. My grievance is with the fact that Netmeds should not have taken the order & also the money in full before checking its stock or its capability to fulfill the order. If it had not confirmed my order I would have not invested my money with them & rather would have searched for some alternate source to find the medicine. Also the amount of refund takes about 4-7 days to come back into my account. Being not very financially sound, i have to wait for another 4-7 days for getting back my money, only then I can utilize the money for subsequent placing of my order with some alternate source.
This has cost me unnecessary delay & mental trauma looking at my deceased patient. The patient's pain & agony makes me feel so shatered.
Am I not cheated?. Netmeds sucks. They take the money before even thinking about fulfilling the order. When asked why they had taken the order/money if the item was out of stock, they deny any responsibility & limits themselves to refund of money. My money is hard earned & i can't afford Netmeds to use it by keeping it with themselves without serving my cause, rather they use my money & in return provide harassment, pain, agony, suffering to me & my family. I don't want a refund. Once they have taken my order & money i want my medicines. A refund doesn't stand up for the delay, ailment, suffering caused to my deceased family member.
Companies like Netmeds making big money & cheating people by taking their money, keeping it with them for 3-5 days & mentally harassing them by auto cancelling the order at their will without admitting any responsibility to its consumer's problems, ailments & sufferings.
Please take strict action against such malpractices. These malpractices & dismissive attitude of the companies are taking a serious toll on the health & interests of the consumers. I dont want consumers to feel cheated, neglected & fooled by these companies.

I have placed two orders for medicines on 01_04-2016 and took delivery but so far I have not recd. cash back on my orders. So Pl check the same.

Order NMS[protected]W made on 27/03/2016 is still not delivered till date. Every time i try to contact them they give foolish excuses. Today, they replied that due to the fiscal year end formalities my order will be delayed. There help line number is useless as no picks the call. Kindly request you to help to resolve this issue.

My Order Number-NMS[protected]A I had already Contacted your support team they told me we will ship order on priority but not shipped yet. then today i got a call form netmeds they told your products is out of stock i am totally disappointed with your services i will never buy any products from your websited and stop other to. if you are not able to refund my money then i will take legal action on this matter.

Hi Authority;

I had made an order on 22/02/2016 online in https://www.netmeds.com order no. NMS[protected]W
for
MEdicine quantity amount savings
ROSUVAS 20MG TABLET 10'S 4 926.40 231.60
GLYCOMET SR 500MG TABLET 20'S 4 115.58 28.90
CILACAR T TABLET 10'S 4 269.82 67.46
GLYCOMET 1GM TABLET 10'S 4 56.32 14.08

Subtotal (Rs.) 1368.12 You Saved Rs.342.04
Order Total (Rs.) 1368.12

And full payment has been made for the same.

Out of this medicines GLYCOMET SR 500MG have been said to be possessing an invalid prescription
Now if we go through prescription, it is clearly mentioned as glycomet sr .5 in the RX

I was advised as ;
[protected][protected][protected][protected][protected]

Ordered product not mentioned in the Rx

The Good News is, you can get a new prescription FREE!*

Just click this link & get connected to a Doctors' Network, where you can select a doctor for an online
consultation and get a 'first' digital prescription - FREE!

for which i actually need to pay Rs. 100 after discount and that would reamin in netmeds account.

[protected][protected][protected][protected][protected]-----

But for the same medicine they acutually validated and made an order for the same, as shown in the screenshots attached

as mailed.

[protected][protected][protected][protected][protected]-

Your Prescription Has Been Validated - Review Your Cart & Place Your Order!

Thank you for choosing Netmeds.com for your pharmacy needs. You will be pleased to know that your
prescription, which you have submitted on 2/23/2016 11:25:06 AM, has been validated.

Complete your order now by clicking the link below to review/confirm your item(s), and then proceed to
checkout to place your order.

[protected][protected][protected][protected][protected]

Then they mailed that my order is accepted and is moved for shipping

[protected][protected][protected][protected][protected]---
Dear Soumen,

Please note that your order NMS[protected]W has been moved for shipping.

Once we ship your order NMS[protected]W, you will receive the tracking details to your email.

We would be happy to discuss this with you, or help in any way. Call us Toll Free at[protected].


Regards,
Rubina,
Customer Service,
www.netmeds.com
[protected]@netmeds.com
Toll free:[protected]
[protected][protected][protected][protected][protected]--

But since 26th feb 2016, they want me to order for 15 strips, means extra 11 strips for my order to
be shipped, for which i need to pay again.

[protected][protected][protected][protected][protected]-------
Dear Soumen,

Please note that the medication GLYCOMET 1GM TABLET pack size has been updated to GLYCOMET 1GM TABLET 15'S.

Kindly confirm can we ship your order NMS[protected]W.

We regret the inconvenience caused to you in this regard.


Regards,
Rubina,
Customer Service,
www.netmeds.com
[protected]@netmeds.com
Toll free:[protected]
[protected][protected][protected][protected][protected]-

After i denied to pay for the extra strips, they have stopped responding since.

Pls. help be get my medicines of Rs. 1368.12 from netmeds.

Regards;

Soumen

I Placed order on Netmeds app on 21st Feb 2016 (Order ID: nms[protected]A), after uploading the prescription which was approved next day. At the time of order the medicine was available, however 3 days later netmeds team called me that the medicine I ordered is not available, some other size of that is available. I made the payment in advance, and had to cancel the order. This wasted me three days and lots of inconvenience and delay in medicine precurement.

On 24th Feb 2016. I again placed the order (nms[protected]A), with the same prescription and the available medicines and a pre paid order. Next day the order displays message as invalid Prescription. Please how was the prescription approved first time...
NetMeds Team appears to be confused themself, they have wasted my 5 days, did not process my order, and I am calling every time to know the status of my order.

Please resolve my query at the earliest.

Sir,

I ordered medicine via online with netmeds. They had debited INR 408.10 on 16th Nov'15 vide ref # NMS[protected]W but later rejected it saying medicine not available. The funds are still not returned. When raised complaint they respond to have credited to my e-wallet on their a/c which is showing as 0. Need refund with interest

Selva

I have ordered medicines through online but it has been cancelled after 5 days without any valid reason even though I submitted valid prescription as per the protocol. But they are not processing orders and simply cancelling and telling that the prescription is not valid. They are not properly responding to the query. Ref Order No. NMS[protected]A dated 20/12/2015 cancelled 25/12/2015 Ref Order No. NMS[protected]A dated 25/12/2015 cancelled 31/12/2015 I am waiting for the medicines since 10 days but after waiting for so many days I am just getting the reply that the order is cancelled. Due to which my daughter is in trouble and without medicines she is suffering these drugs were given for seizures. My amount is also blocked with netmeds and not been refunded to my account. As I am in financial crisis I could not able to get the medicines outside also at additional/extra cost. Because already 1006/- and 1001/- is blocked in netmeds. Need your kind help to solve the issue.