Netmeds Complaints & Reviews

I have ordered a medicine on 29 august, 2019 and delivered on 17th sept, 2019. So much delay in delivery but that also the seal of the medicine is broken. Its look like someone tempered this. I have no option in the netmeds app for return. Another case is they deducted money for some order but the order was not completed. I raised a complain for refund but they are not refunding the amount. What to do now?

Wrong medicine was sent. Cash was paid on delivery. Netmeds is now creating all kinds of obstacles in refunding the money. Firstly, they don't want to refund the entire amount. They want to make me pay shipping charges for shipping the wrong medicine. Secondly, they want to credit my netmeds account with the reduced amount rather than credit my bank account.

So, if you order from them, your money is as good as gone. You will neither get the medicine that you want nor will they give you back your money.

I have always got delayed delivery of medicines in netmeds. Always. Not even once have i received it on time. I just want them to know and be responsible knowing that this js not grocery shopping. It's medicines. They can't delay for weeks everytime. Otherwise they shouldn't promise delivery within 48hours.

This is not the first time that this happened. It happen all the time. Patients can't reply for their medicines on this kind of services. Once they even sent a wrong medicine fir a diabetic person. This is not acceptable but still we didn't raise the issue.
But now it's high time. Everytime this cannot be tolerated. Once this issue gets resolved we'll surely won't order from netmeds ever again

Hi, ordered medicine's through netmeds on 12th august 2019 and they promised to deliver by 15th august 2019 but so far didn't deliver it.
Order ids: [protected]a, [protected]a

Sent so many emails to [protected]@netmeds.com but no proper response. So much irresponsibility by netmeds.
The same situation had happened earlier also once. Always false promises and misleading the customers.

Again i am recomplaining. It's only to say, i saw that netmeds have solved the problems of mere consumers by initiating a token of *apology* amounting to rs 100 to their wallet. Let me be very clear, this is about my ailing father, so i donot need any apology token, i need netmeds to deliver the medicine to new address without charging me more or deducting any amount for change of address or in the name of restocking! It is completely and purely fault from end of netmeds! They should be responsible enough to accept that and help me in this situation!

Netmeds promised me to deliver the medicines by today, 15th Aug 2019 .. My ailing father is diabetic and he is having gall bladder stones .. so the medicines included antidiabetics and ursodeoxycholic acid .. I was particular about delivering the medicines before the due date as he will be leaving Kolkata on 16th Aug 4 am and will be going to a place where he won't be getting these medicines from a nearby locality. I, myself being a doctor, I am shocked to find such an irresponsible behavior from a company who delivers Medicines.. Even after contacting their service center, I found their irresponsible attitude as it is a holiday and service hours end by 5pm ... As my ailing father is leaving Kolkata by tomorrow early morning, what I will do with the medicines then.. even I saw, returning the medicines after it's in the transit will take 20% as restocking charge .. How will the medicines will reach my ailing father in such a remote area.. I just want you people to ensure that *my ailing father gets the medicine* ... I am requesting netmeds to initiate delivery to a new address and please please please deliver the medicine to my ailing father.. I have no other complains against netmeds . Please ensure that my father does not suffer because of sheer callous negligence from netmeds side ...I plead before you people.. if this is not enough then I will be taking legal action against netmeds. YOUR NEGLIGENCY CANNOT THREATEN THE HEALTH OF MY FAMILY MEMBER!

Very worst customer service.. Everything is automated.. And it repeats the same.. My order order id[protected]m was placed on 10th of august. I was about to receive the product on 12th of august.. I got only a message stating my product got delivered.. Actually i don't get any product delivered.. I tried calling their customer care (Worst service) no one replied or it repeats the same msg as it is delivered.
Raised a complain on 12th itself through mail ticket no:[protected] was registered.. Still there is no reply from them.. Since it is a prepaid order i want my money to be refunded as early as possible..
I will never recommend netmeds to anyone... Medlife is far better than this

Dear sir/madam,

I am a regular customer of nermeds; i generally place order twice in a month. Today my lastest order [protected]m was expected to be delivered. But when the delivery person called (+91 [protected]) and asked me about the location he spoke to me very rudely and refused to deliver. He even ordered me to come and collect the package from somewhere far.
This incident is not only an example of poor service but also an unpleasant conduct.
I would request you to take disciplinary action towards the concerned person, in order to avoid such incident being repeated in future and elimate the possibilities someone like that delivery person to spoil your company's reputation.
Looking forward to hear from you soon.

Thanking you!

Nirmal swami
+91 [protected]
E-mail : [protected]@gmail.com

I have ordered product on 8th july 2019, it was supposed to be delivered on 11th july. I paid (Amount 2826 inr) for the product online transaction id c1907082037514361493070. I provided the prescription as asked but still after that they have stopped the processing saying that the prescription is invalid, whenever i try to call on the customer service number no body is there or it will say that you dont have any order from your registered number. I tried calling multiple times but no response from customer service. I have mailed them thrice but no action has been taken. Please help me resolve issue.

I made an order of medicines of 811 rs on netmeds on 10/07/19 and cancelled it on 11/07/19.
I paid that money using my sbi account and 79 rs using nms cash.
I cancelled this order and waited for refund so that i get 79 rs nms cash and i could order another medicines. I know that the money in bank tranfer takes more days.
But i didn't get nms cash refund in 48 hrs.
Customer care are saying that your money will transferred to your bank in 7-10 days and nms cash will refunded in 24 hrs but it has gone more than 48 hrs.
I haven't received the money until now it has gone more than 48 hrs.
I am worried about my money and i want my money refunded back as soon as possible.

I am receiving false messages from netmeds from last 20 days. Messages like order is approved, delivered and dispatched. Infact, name of the customer is always different for all messages. Today itself, i received 18 messages in 20 minutes. I talked to them using whatsapp but they are not able to do anything. Irony is that, i received 3 messages when i am typing the complain.

Name - sohil sundaram
Mobile - [protected]

On 9th june, 2019 i had placed an order ([protected]w) for three items one of which was for accu-chek active test strip 10's. After a delay of 2 days i received the item on 13th june but when i opened the container instead of ten strips there wee only three strips in the container. Next day i made a complaint on their helpline. I was told that my money will be refunded and package will be picked up for return. After 3 days neither happened hence i called up but got the same reply. And after three more days i got a call from netmeds and informed that we have sent the item in perfect packed condition and hence we can not take it back. Now my question is if netmeds ot their supplier send me a box of garbage in perfect condition than does it mean that i have to accept it?
I need my money back as i feel cheated by netmeds. I recommend people to never buy from them instead you can just walk in into the medplus store and they will give you same 20% discount on all items unlike (Netmeds) for order above rs.1000. On top of this you can check the quality and content of the then and there itself.in this case netmed gave me 10% discount whereas when i bought it later from medplus i got 20% discount whereas netmeds had given me 10% on top of which i lost my money as well.

I placed an order on 18 may 2019 (Order id :[protected]a) and paid the whole amount online. But unable to take my order and cancelled the whole order. I don't know how it's showing delivered. When i registered the complaint against it they said only few items were returned. But i refused to take the whole order. I am calling since 15 days on their customer support no. They always says that they will escalate this issue but till now no response.
Very disappointed from this platform.in future i'm not gonna purchase anything from this.
Please resolve my issue as soon as possible.

I ordered two medicines on 19th june'19. It was supposed to delivered on 21st june'19. Due to attending a review meeting in my office i couldn't attend the courier phone call. Later i call back the courier personnel but didn't respond. So now today 24th june'19 there is no any updates or information regarding my parcel/medicines. I called more than 3 times to customer care but no results. It is medicines and i have to take it in regular basis. I could have buy this product locally. Why should i prefer nedmeds then. Please find below details of my product...

Order id: [protected]as01

I have ordered the medicines for my grandmother but she went overseas so we do not require the medicines. I have requested for tge return via email more than a week ago. I just received an SMS stating the pick up was unsuccessful where the pick up was not attempted at all. My mother will be present at home all the time. Nor I have received any calls with regards to pick up. I called the customer care 2 days back and they acknowledged the pick up was not done and they said will arrange a return within 48 hours. It is more than 48 hours still no response. I have all the emails which i have sent netmeds. Also I have agreed to the 80% cuz the netmeds customer care agent said refund will be on netmeds wallet not in my bank account. The order ID is NMS[protected]ARCS01

[protected] is my mobile number and there I ordered some medicines however my order has been declined . Refund my money, otherwise, I file a complaint against you .[protected]@gmail.com is my Gmail. Refund my money as soon as possible and now if you won't respond I will severely take police action against you and complaint a case in high court for making fraud things.....

NOT only above, this company uses Mr Dhoni's name to fool its customers!
It takes excess moneys in advance and delivers cheaper ones. ALL not on time. ALL, not together. Unprofessional.
see below:
From: The School of Chinese Language
Sent: Monday, June 10, 2019 3:34 PM
To: [protected]@netmeds.com ; info.[protected]@rhitisports.com ; [protected]@sunpharma.com
Subject: Re: awful service, worse delivery

Who will answer the questions?

1. You do not deliver on time.
2. You break one order into 3 coz you are not equipped to manage larger orders.
3. You do not even know how to send the right medicines. You did not send Riconia Silver but Riconia.
4. You managed to extract excess amount from me.
5. When will you refund my moneys. Need to know now.
6. Can you also refund the net cash I have accumulated coz will never buy from a disorganised non-professional company again.

From: Netmeds
Sent: Monday, June 10, 2019 3:26 PM
To: [protected]@zhongwen.in

Ticket No:[protected]

Dear M M saraff,

Greetings from Netmeds.com !!!

We're writing in continuation to your last contact regarding the order [protected]W.

Please be informed that part 1 and 2 of your order has been delivered.

Kindly be informed that as you may be aware that we have various warehouses across India and our procurement team has checked and processed according to the availability of medications.

We also understand that you have received wrong medicine instead of Riconia Silver LP Tablet 15'S you received Riconia in order [protected]WSO4 and we have escalated your issue regarding.

We have dispatched your part 3 of order [protected]WSO6 via Delhivery courier service under the tracking number[protected] and your order will be delivered shortly.

Hope we are able to clarify your issue.

We request your co-operation in this regard.

Thank you for being our valued customers. We are grateful for the pleasure of serving you and meeting your medical needs.

Thanks!
- Naseema
Netmeds Customer Service
Email: [protected]@netmeds.com | website: www.netmeds.com
You just completed an email exchange with one of our customer executives. We would like to get your feedback about it.

From: Netmeds
Sent: Monday, June 10, 2019 3:09 PM
To: [protected]@zhongwen.in
Subject: Netmeds.com: Part-2 of your order is delivered!

Dear The School of Chinese Language,

Thanks for ordering from Netmeds.com!

We are pleased to inform you that your order, [protected]W, has been completely delivered to the following address:

The School of Chinese Language,
190 Sarat Bose Road oppSarat Bose Road Post Office,
Kolkata,
WEST BENGAL - 700029
India

Please confirm receipt of this order.

Thanks again! We look forward to receiving your next order. We will do our very best to continue to meet your health needs for many years to come.

PS: To ensure delivery of our emails to your inbox (not junk folders), please add [protected]@netmeds.com to your address book.

Thanks!
The Netmeds Team


From: The School of Chinese Language
Sent: Monday, June 10, 2019 2:44 PM
To: [protected]@netmeds.com ; info.[protected]@rhitisports.com ; [protected]@sunpharma.com
Subject: Re: Re:Your order (part-3) will be dispatched to courier service for delivery.


Here are the 3 things you have and all of which Dhoni will be ashamed of.

1. You do not deliver on time.
2. You break one order into 3 coz you are not equipped to manage larger orders.
3. You do not even know how to send the right medicines. You did not send Riconia Silver but Riconia.
4. You managed to extract excess amount from me.
5. When will you refund my moneys. Need to know now.
6. Can you also refund the net cash I have accumulated coz will never buy from a disorganised non-professional company again.

Saraff
[protected]

c.c. Mr M S Dhoni – cannot stop you but wish famous personalities like you do not agree to accept ads from such companies.
Ranchi, Jharkhand Rhiti Sports Management (P) Ltd, 7, Mani Prabha Farm House, Sector-D, Ram Mandir Road, Vasant Kunj, New Delhi 110070

c.c.
Sun Pharmaceutical Industries Ltd.
SUN HOUSE,
CTS No. 201 B/1,
Western Express Highway,
Goregaon (E),
Mumbai 400063
From: Netmeds
Sent: Sunday, June 9, 2019 4:05 PM
To: [protected]@zhongwen.in

Ticket No:[protected]

Dear M M Saraff,

We understand your disappointment in the delay of dispatching your order [protected]WSO6.
We have informed our dispatch team to ship your package at the earliest.
We will follow up and deliver your order in priority.
We regret the inconvenience caused.
We appreciate your cooperation and understanding in this regard.

Thank you!!
Krishna Devi
Netmeds Customer Service
email: [protected]@Netmeds.com
website: www.Netmeds.com
From: Netmeds
Sent: Sunday, June 9, 2019 11:11 AM
To: [protected]@zhongwen.in ; [protected]@netmeds.com ; [protected]@netmeds.com
Cc: [protected]@zhongwen.in
Subject: Re:Your order (part-3) will be dispatched to courier service for delivery.

Ticket No:[protected] Dear The School of Chinese Language,

This is an automated response confirming the receipt of your query by the Netmeds Customer Service team.

Resolving your issues and answering your questions is our top priority.

A new Ticket ([protected]) has been assigned to your query. A customer service executive will be assigned to your ticket and contact you within 24hrs.

Thanks!

The Netmeds.com Team

Ticket No:[protected] Awful delivery. Never again. METMEDS ARE NOT EQUIPPED MANAGE ORDERS.

-------- Original message --------
From: Netmeds
Date: 09/06/2019 10:58 (GMT+05:30)
To: [protected]@zhongwen.in
Subject: Your order (part-3) will be dispatched to courier service for delivery.

Dear The School Of Chinese Language,

Please note that part 3 of your order, [protected]W, will be handed over to the courier service for delivery. We will email and SMS your tracking no. once received from the courier service.

You can also track the status of your order in the Order History page of your Netmeds.com account, or by clicking directly on the TRACK YOUR ORDER ONLINE link at the top of our website.

Your satisfaction is our priority. Thanks for your continued support.

PS: To ensure delivery of our emails to your inbox (not junk folders), please add [protected]@netmeds.com to your address book.

Thanks!
The Netmeds Team

From: Netmeds
Sent: Sunday, June 9, 2019 11:11 AM
To: [protected]@zhongwen.in ; [protected]@netmeds.com ; [protected]@netmeds.com
Cc: [protected]@zhongwen.in
Subject: Re:Your order (part-3) will be dispatched to courier service for delivery.

Ticket No:[protected] Dear The School of Chinese Language,

This is an automated response confirming the receipt of your query by the Netmeds Customer Service team.

Resolving your issues and answering your questions is our top priority.

A new Ticket ([protected]) has been assigned to your query. A customer service executive will be assigned to your ticket and contact you within 24hrs.

Thanks!

From: The School of Chinese Language
Sent: Sunday, June 9, 2019 11:11 AM
To: Netmeds ; [protected]@netmeds.com
Cc: [protected]@zhongwen.in
Subject: Re: Your order (part-3) will be dispatched to courier service for delivery.

Awful delivery. Never again. METMEDS ARE NOT EQUIPPED MANAGE ORDERS.

-------- Original message --------
From: Netmeds
Date: 09/06/2019 10:58 (GMT+05:30)
To: [protected]@zhongwen.in
Subject: Your order (part-3) will be dispatched to courier service for delivery.

Dear The School Of Chinese Language,

Please note that part 3 of your order, [protected]W, will be handed over to the courier service for delivery. We will email and SMS your tracking no. once received from the courier service.

You can also track the status of your order in the Order History page of your Netmeds.com account, or by clicking directly on the TRACK YOUR ORDER ONLINE link at the top of our website.

Your satisfaction is our priority. Thanks for your continued support.

PS: To ensure delivery of our emails to your inbox (not junk folders), please add [protected]@netmeds.com to your address book.

Thanks!
The Netmeds Team

The Netmeds.com Team

Ticket No:[protected] Awful delivery. Never again. METMEDS ARE NOT EQUIPPED MANAGE ORDERS.

-------- Original message --------
From: Netmeds
Date: 09/06/2019 10:58 (GMT+05:30)
To: [protected]@zhongwen.in
Subject: Your order (part-3) will be dispatched to courier service for delivery.

Dear The School Of Chinese Language,

Please note that part 3 of your order, [protected]W, will be handed over to the courier service for delivery. We will email and SMS your tracking no. once received from the courier service.

You can also track the status of your order in the Order History page of your Netmeds.com account, or by clicking directly on the TRACK YOUR ORDER ONLINE link at the top of our website.

Your satisfaction is our priority. Thanks for your continued support.

PS: To ensure delivery of our emails to your inbox (not junk folders), please add [protected]@netmeds.com to your address book.

Thanks!
The Netmeds Team

mailto:[protected]@netmeds.com
http://www.netmeds.com

From: Netmeds
Sent: Wednesday, June 5, 2019 4:02 PM
To: [protected]@zhongwen.in
Subject: Your Netmeds Order Has Been Placed Successfully - [protected]W
Hi The School Of Chinese Language,

Thanks for choosing Netmeds! Your order has been placed succesfully. You can track your order below.

Order No:
[protected]W

Expected Delivery:
Mon, Jun 10, 2019 Shipping Address:
The School Of Chinese Language
190 Sarat Bose Road Oppsarat Bose Road Post Office,
Kolkata, West Bengal
Pin:700029

No Product Name Unit Price (Rs.) Qty Discount (Rs.) Net Price (Rs.)
1 Ecosprin 75mg Tablet 14'S 4.55 2 1.82 7.28
2 Softeron Capsule 15'S 41.45 2 16.58 66.32
3 Veltam F Tablet 15'S 310.00 2 124.00 496.00
4 Pantodac 40mg Tablet 15'S 163.90 3 98.34 393.36
5 Riconia Silver LP Tablet 15'S 76.90 2 30.76 123.04
6 Creon 10000 Capsule 15'S 494.77 5 494.77 1979.08
7 Ursocol Sr 450Mg Tablet 15's 493.50 3 296.10 1184.40
Track Order

View Details ≫ Total MRP : Rs. 5311.85
Netmeds Discount : - Rs. 1062.37
Sub-total : Rs. 4249.48

Shipping Charges : + Rs. 0.00
NMS Wallet: - Rs. 29.22
E - Voucher : - Rs. 0.00
Net Paid : Rs. 4220.26
You Save : Rs. 1091.59

In case of any queries, feel free to reach out to us at [protected] or mail us at [protected]@netmeds.com

Stay Healthy! HAHAHA! NOT IF YOU USE NETMEDS!!!

Team Netmeds

I have been calling since 3 days and i havent received my medicines yet. The parcel contains emergency medicines of blood pressure. The customer care did not help at all in this. Everytime i call them they push it on to next day. Poor coordination between the comany and delivery services. Company doesnt understand the value of medicines and time. Please do the needful by taking action against the courier team of the company and the company too

Date of incident - 26/05/2019,

On 26 may 2019 I ordered some heart medicine from netmeds mobile app. That time it shows me the delivery date as 28th may. But when I called their customer care on 28th may they told me that it will be delivered to me by EOD . When I did not receive the order till evening again I called thh customer service and now they told me that the order cant be delivered until 30th and on the above that they will compensate me of 150 rs for the delay.

I wrote a mail to the company CEO but still there is no response. The response is SORRY and they just cant help anything more on it.

Sir this is my order and still this time they are giving lame excuses without contacting me in time. My wife is diabetic patient and i used to get medicine through my echs this there was acute shortage of medicine, because of this reason i order through netmeds on line. If i contacted through phone auto generated message says that my mobile not registered. Iam in wonder because i got my order password through my mobile number [protected].in spite of my email also no response from net meds iam getting this type of message for my order number
[protected]m: we have some queries regarding your order & are unable to reach you. Kindly call us back on[protected] at the earliest so we can process your order faster..
This type may kill patients life if not treated in time
Thanks
With regards
Subramanian v k