Netmeds Complaints & Reviews

I made an order of medicines of 811 rs on netmeds on 10/07/19 and cancelled it on 11/07/19.
I paid that money using my sbi account and 79 rs using nms cash.
I cancelled this order and waited for refund so that i get 79 rs nms cash and i could order another medicines. I know that the money in bank tranfer takes more days.
But i didn't get nms cash refund in 48 hrs.
Customer care are saying that your money will transferred to your bank in 7-10 days and nms cash will refunded in 24 hrs but it has gone more than 48 hrs.
I haven't received the money until now it has gone more than 48 hrs.
I am worried about my money and i want my money refunded back as soon as possible.

I am receiving false messages from netmeds from last 20 days. Messages like order is approved, delivered and dispatched. Infact, name of the customer is always different for all messages. Today itself, i received 18 messages in 20 minutes. I talked to them using whatsapp but they are not able to do anything. Irony is that, i received 3 messages when i am typing the complain.

Name - sohil sundaram
Mobile - [protected]

On 9th june, 2019 i had placed an order ([protected]w) for three items one of which was for accu-chek active test strip 10's. After a delay of 2 days i received the item on 13th june but when i opened the container instead of ten strips there wee only three strips in the container. Next day i made a complaint on their helpline. I was told that my money will be refunded and package will be picked up for return. After 3 days neither happened hence i called up but got the same reply. And after three more days i got a call from netmeds and informed that we have sent the item in perfect packed condition and hence we can not take it back. Now my question is if netmeds ot their supplier send me a box of garbage in perfect condition than does it mean that i have to accept it?
I need my money back as i feel cheated by netmeds. I recommend people to never buy from them instead you can just walk in into the medplus store and they will give you same 20% discount on all items unlike (Netmeds) for order above rs.1000. On top of this you can check the quality and content of the then and there itself.in this case netmed gave me 10% discount whereas when i bought it later from medplus i got 20% discount whereas netmeds had given me 10% on top of which i lost my money as well.

I placed an order on 18 may 2019 (Order id :[protected]a) and paid the whole amount online. But unable to take my order and cancelled the whole order. I don't know how it's showing delivered. When i registered the complaint against it they said only few items were returned. But i refused to take the whole order. I am calling since 15 days on their customer support no. They always says that they will escalate this issue but till now no response.
Very disappointed from this platform.in future i'm not gonna purchase anything from this.
Please resolve my issue as soon as possible.

I ordered two medicines on 19th june'19. It was supposed to delivered on 21st june'19. Due to attending a review meeting in my office i couldn't attend the courier phone call. Later i call back the courier personnel but didn't respond. So now today 24th june'19 there is no any updates or information regarding my parcel/medicines. I called more than 3 times to customer care but no results. It is medicines and i have to take it in regular basis. I could have buy this product locally. Why should i prefer nedmeds then. Please find below details of my product...

Order id: [protected]as01

I have ordered the medicines for my grandmother but she went overseas so we do not require the medicines. I have requested for tge return via email more than a week ago. I just received an SMS stating the pick up was unsuccessful where the pick up was not attempted at all. My mother will be present at home all the time. Nor I have received any calls with regards to pick up. I called the customer care 2 days back and they acknowledged the pick up was not done and they said will arrange a return within 48 hours. It is more than 48 hours still no response. I have all the emails which i have sent netmeds. Also I have agreed to the 80% cuz the netmeds customer care agent said refund will be on netmeds wallet not in my bank account. The order ID is NMS[protected]ARCS01

[protected] is my mobile number and there I ordered some medicines however my order has been declined . Refund my money, otherwise, I file a complaint against you .[protected]@gmail.com is my Gmail. Refund my money as soon as possible and now if you won't respond I will severely take police action against you and complaint a case in high court for making fraud things..

NOT only above, this company uses Mr Dhoni's name to fool its customers!
It takes excess moneys in advance and delivers cheaper ones. ALL not on time. ALL, not together. Unprofessional.
see below:
From: The School of Chinese Language
Sent: Monday, June 10, 2019 3:34 PM
To: [protected]@netmeds.com ; info.[protected]@rhitisports.com ; [protected]@sunpharma.com
Subject: Re: awful service, worse delivery

Who will answer the questions?

1. You do not deliver on time.
2. You break one order into 3 coz you are not equipped to manage larger orders.
3. You do not even know how to send the right medicines. You did not send Riconia Silver but Riconia.
4. You managed to extract excess amount from me.
5. When will you refund my moneys. Need to know now.
6. Can you also refund the net cash I have accumulated coz will never buy from a disorganised non-professional company again.

From: Netmeds
Sent: Monday, June 10, 2019 3:26 PM
To: [protected]@zhongwen.in

Ticket No:[protected]

Dear M M saraff,

Greetings from Netmeds.com !!!

We're writing in continuation to your last contact regarding the order [protected]W.

Please be informed that part 1 and 2 of your order has been delivered.

Kindly be informed that as you may be aware that we have various warehouses across India and our procurement team has checked and processed according to the availability of medications.

We also understand that you have received wrong medicine instead of Riconia Silver LP Tablet 15'S you received Riconia in order [protected]WSO4 and we have escalated your issue regarding.

We have dispatched your part 3 of order [protected]WSO6 via Delhivery courier service under the tracking number[protected] and your order will be delivered shortly.

Hope we are able to clarify your issue.

We request your co-operation in this regard.

Thank you for being our valued customers. We are grateful for the pleasure of serving you and meeting your medical needs.

Thanks!
- Naseema
Netmeds Customer Service
Email: [protected]@netmeds.com | website: www.netmeds.com
You just completed an email exchange with one of our customer executives. We would like to get your feedback about it.

From: Netmeds
Sent: Monday, June 10, 2019 3:09 PM
To: [protected]@zhongwen.in
Subject: Netmeds.com: Part-2 of your order is delivered!

Dear The School of Chinese Language,

Thanks for ordering from Netmeds.com!

We are pleased to inform you that your order, [protected]W, has been completely delivered to the following address:

The School of Chinese Language,
190 Sarat Bose Road oppSarat Bose Road Post Office,
Kolkata,
WEST BENGAL - 700029
India

Please confirm receipt of this order.

Thanks again! We look forward to receiving your next order. We will do our very best to continue to meet your health needs for many years to come.

PS: To ensure delivery of our emails to your inbox (not junk folders), please add [protected]@netmeds.com to your address book.

Thanks!
The Netmeds Team


From: The School of Chinese Language
Sent: Monday, June 10, 2019 2:44 PM
To: [protected]@netmeds.com ; info.[protected]@rhitisports.com ; [protected]@sunpharma.com
Subject: Re: Re:Your order (part-3) will be dispatched to courier service for delivery.


Here are the 3 things you have and all of which Dhoni will be ashamed of.

1. You do not deliver on time.
2. You break one order into 3 coz you are not equipped to manage larger orders.
3. You do not even know how to send the right medicines. You did not send Riconia Silver but Riconia.
4. You managed to extract excess amount from me.
5. When will you refund my moneys. Need to know now.
6. Can you also refund the net cash I have accumulated coz will never buy from a disorganised non-professional company again.

Saraff
[protected]

c.c. Mr M S Dhoni – cannot stop you but wish famous personalities like you do not agree to accept ads from such companies.
Ranchi, Jharkhand Rhiti Sports Management (P) Ltd, 7, Mani Prabha Farm House, Sector-D, Ram Mandir Road, Vasant Kunj, New Delhi 110070

c.c.
Sun Pharmaceutical Industries Ltd.
SUN HOUSE,
CTS No. 201 B/1,
Western Express Highway,
Goregaon (E),
Mumbai 400063
From: Netmeds
Sent: Sunday, June 9, 2019 4:05 PM
To: [protected]@zhongwen.in

Ticket No:[protected]

Dear M M Saraff,

We understand your disappointment in the delay of dispatching your order [protected]WSO6.
We have informed our dispatch team to ship your package at the earliest.
We will follow up and deliver your order in priority.
We regret the inconvenience caused.
We appreciate your cooperation and understanding in this regard.

Thank you!!
Krishna Devi
Netmeds Customer Service
email: [protected]@Netmeds.com
website: www.Netmeds.com
From: Netmeds
Sent: Sunday, June 9, 2019 11:11 AM
To: [protected]@zhongwen.in ; [protected]@netmeds.com ; [protected]@netmeds.com
Cc: [protected]@zhongwen.in
Subject: Re:Your order (part-3) will be dispatched to courier service for delivery.

Ticket No:[protected] Dear The School of Chinese Language,

This is an automated response confirming the receipt of your query by the Netmeds Customer Service team.

Resolving your issues and answering your questions is our top priority.

A new Ticket ([protected]) has been assigned to your query. A customer service executive will be assigned to your ticket and contact you within 24hrs.

Thanks!

The Netmeds.com Team

Ticket No:[protected] Awful delivery. Never again. METMEDS ARE NOT EQUIPPED MANAGE ORDERS.

-------- Original message --------
From: Netmeds
Date: 09/06/2019 10:58 (GMT+05:30)
To: [protected]@zhongwen.in
Subject: Your order (part-3) will be dispatched to courier service for delivery.

Dear The School Of Chinese Language,

Please note that part 3 of your order, [protected]W, will be handed over to the courier service for delivery. We will email and SMS your tracking no. once received from the courier service.

You can also track the status of your order in the Order History page of your Netmeds.com account, or by clicking directly on the TRACK YOUR ORDER ONLINE link at the top of our website.

Your satisfaction is our priority. Thanks for your continued support.

PS: To ensure delivery of our emails to your inbox (not junk folders), please add [protected]@netmeds.com to your address book.

Thanks!
The Netmeds Team

From: Netmeds
Sent: Sunday, June 9, 2019 11:11 AM
To: [protected]@zhongwen.in ; [protected]@netmeds.com ; [protected]@netmeds.com
Cc: [protected]@zhongwen.in
Subject: Re:Your order (part-3) will be dispatched to courier service for delivery.

Ticket No:[protected] Dear The School of Chinese Language,

This is an automated response confirming the receipt of your query by the Netmeds Customer Service team.

Resolving your issues and answering your questions is our top priority.

A new Ticket ([protected]) has been assigned to your query. A customer service executive will be assigned to your ticket and contact you within 24hrs.

Thanks!

From: The School of Chinese Language
Sent: Sunday, June 9, 2019 11:11 AM
To: Netmeds ; [protected]@netmeds.com
Cc: [protected]@zhongwen.in
Subject: Re: Your order (part-3) will be dispatched to courier service for delivery.

Awful delivery. Never again. METMEDS ARE NOT EQUIPPED MANAGE ORDERS.

-------- Original message --------
From: Netmeds
Date: 09/06/2019 10:58 (GMT+05:30)
To: [protected]@zhongwen.in
Subject: Your order (part-3) will be dispatched to courier service for delivery.

Dear The School Of Chinese Language,

Please note that part 3 of your order, [protected]W, will be handed over to the courier service for delivery. We will email and SMS your tracking no. once received from the courier service.

You can also track the status of your order in the Order History page of your Netmeds.com account, or by clicking directly on the TRACK YOUR ORDER ONLINE link at the top of our website.

Your satisfaction is our priority. Thanks for your continued support.

PS: To ensure delivery of our emails to your inbox (not junk folders), please add [protected]@netmeds.com to your address book.

Thanks!
The Netmeds Team

The Netmeds.com Team

Ticket No:[protected] Awful delivery. Never again. METMEDS ARE NOT EQUIPPED MANAGE ORDERS.

-------- Original message --------
From: Netmeds
Date: 09/06/2019 10:58 (GMT+05:30)
To: [protected]@zhongwen.in
Subject: Your order (part-3) will be dispatched to courier service for delivery.

Dear The School Of Chinese Language,

Please note that part 3 of your order, [protected]W, will be handed over to the courier service for delivery. We will email and SMS your tracking no. once received from the courier service.

You can also track the status of your order in the Order History page of your Netmeds.com account, or by clicking directly on the TRACK YOUR ORDER ONLINE link at the top of our website.

Your satisfaction is our priority. Thanks for your continued support.

PS: To ensure delivery of our emails to your inbox (not junk folders), please add [protected]@netmeds.com to your address book.

Thanks!
The Netmeds Team

mailto:[protected]@netmeds.com
http://www.netmeds.com

From: Netmeds
Sent: Wednesday, June 5, 2019 4:02 PM
To: [protected]@zhongwen.in
Subject: Your Netmeds Order Has Been Placed Successfully - [protected]W
Hi The School Of Chinese Language,

Thanks for choosing Netmeds! Your order has been placed succesfully. You can track your order below.

Order No:
[protected]W

Expected Delivery:
Mon, Jun 10, 2019 Shipping Address:
The School Of Chinese Language
190 Sarat Bose Road Oppsarat Bose Road Post Office,
Kolkata, West Bengal
Pin:700029

No Product Name Unit Price (Rs.) Qty Discount (Rs.) Net Price (Rs.)
1 Ecosprin 75mg Tablet 14'S 4.55 2 1.82 7.28
2 Softeron Capsule 15'S 41.45 2 16.58 66.32
3 Veltam F Tablet 15'S 310.00 2 124.00 496.00
4 Pantodac 40mg Tablet 15'S 163.90 3 98.34 393.36
5 Riconia Silver LP Tablet 15'S 76.90 2 30.76 123.04
6 Creon 10000 Capsule 15'S 494.77 5 494.77 1979.08
7 Ursocol Sr 450Mg Tablet 15's 493.50 3 296.10 1184.40
Track Order

View Details ≫ Total MRP : Rs. 5311.85
Netmeds Discount : - Rs. 1062.37
Sub-total : Rs. 4249.48

Shipping Charges : + Rs. 0.00
NMS Wallet: - Rs. 29.22
E - Voucher : - Rs. 0.00
Net Paid : Rs. 4220.26
You Save : Rs. 1091.59

In case of any queries, feel free to reach out to us at [protected] or mail us at [protected]@netmeds.com

Stay Healthy! HAHAHA! NOT IF YOU USE NETMEDS!!!

Team Netmeds

I have been calling since 3 days and i havent received my medicines yet. The parcel contains emergency medicines of blood pressure. The customer care did not help at all in this. Everytime i call them they push it on to next day. Poor coordination between the comany and delivery services. Company doesnt understand the value of medicines and time. Please do the needful by taking action against the courier team of the company and the company too

Date of incident - 26/05/2019,

On 26 may 2019 I ordered some heart medicine from netmeds mobile app. That time it shows me the delivery date as 28th may. But when I called their customer care on 28th may they told me that it will be delivered to me by EOD . When I did not receive the order till evening again I called thh customer service and now they told me that the order cant be delivered until 30th and on the above that they will compensate me of 150 rs for the delay.

I wrote a mail to the company CEO but still there is no response. The response is SORRY and they just cant help anything more on it.

Sir this is my order and still this time they are giving lame excuses without contacting me in time. My wife is diabetic patient and i used to get medicine through my echs this there was acute shortage of medicine, because of this reason i order through netmeds on line. If i contacted through phone auto generated message says that my mobile not registered. Iam in wonder because i got my order password through my mobile number [protected].in spite of my email also no response from net meds iam getting this type of message for my order number
[protected]m: we have some queries regarding your order & are unable to reach you. Kindly call us back on[protected] at the earliest so we can process your order faster..
This type may kill patients life if not treated in time
Thanks
With regards
Subramanian v k

I had ordered for Manjistha Ghanvati and had even uploaded the prescription on the website of Netmeds. I received two bottles packed in a cardboard box from Netmeds delivered by XpressBees courier. I checked the sticker on the reverse of one bottle. The bottle which I was consuming for ten days - 12 tablets daily was not Manjistha Ghanvati but Bhasma Ghanvati. The bottle also contained bhasma powder. On inquiry with the company Gokripa Products office near Rajkot by my mobile, I was informed that bhasma has been put in the bottle as preservative since the medicine is prepared with cow urine. Today when I opened the second bottle, I found that the medicine was different in colour and taste. I have filed a complaint with NETMEDS online and by whatsappp. NETMEDS has delivered wrong medicine to me inspite o[censored]ploading prescription. I had even paid delivery charges.

I have order more than 5 k medicine within 1-2 months and always delivery is the big issue. Never delivered on time and even they never call and say if delay in delivery. It is really disgusting and not acceptable. It is not material it is medicine which needs to be on time delivery..

What dhoni is doing... Dhoni must know before giving adv for this company.

I had ordered medicine for my granny which were supposed to be urgent. This is the worst site to ever order medicine, imagine ordering medicine online which take a week just to approve prescription? The customer service team said that the doctor will call you but i only get fake messages that you have missed a call from doctors and there are no calls on my phone. The response from your agents take 2 days? Pathetic service you guys give better close the site, you are not good enough to deal with it

Placed a repeat order on 4/5 for medicines.
On 7/5 got call from call centre who could not understand uploaded recent prescriptions.
Then "doctor" called up, followed by calls from 2 doctors on 8/5.
Suddenly got call at 4 pm on 9/5 from delivery boy when i was away.
Have been waiting as he assured delivery today (10/5) morning
V. Poor service

I find this repeatedly now. I upload the prescription and order certain quantity of only few medicines in the prescription. Say, if there are 6 medicines and i want only 4 of them, i order only those 4 medicines with specific quantity. When the payment link is sent, i have no way to check and then proceed to payment.in the recent order, the value came upto some 7k and i was shocked. When i went into the details, i found that all the medicines in the prescription have been uploaded by you with 10 strips of each medicine. Luckily, i saw the amount and stopped at the last moment. If i had made the payment, i have to run behind you for return of medicines which is a painful process with you and getting refund is another painful task. I do not understand, how you can play around with customers like this. Who gave you the permission to tamper my order and the person spoke to me gave some stupid reasons of backend updation etc. I will escalate this in the social media, so that, people are aware of the way you guys conduct business.

For long time my order not return pickup its really bad experience.

Tricket id - [protected]

Several time try to contact netmeds customer care but they are not taken any setp about still now my order philip avent classic bottle 260 ml not pick up 7 days over so take action. My contact number is [protected]. This order done throw netmeds.com order number nms[protected]a this order return approved but not pickup my product so look at this matter

I placed order nms[protected]w on 20/04/2019. On 21/04/2019 i wanted to cancel order this is why i logged in on netmeds. The order status was processing which means the order wasn't packed nor it was shipped. So i searched for cancel button, the button was disabled. So i wrote email to netmeds customer service everyday but they did not reply to my emails and delivered the order. I have been writing emails to netmeds to please cancel order and refund my money but they just don't reply to my emails.
Reference :ticket no:[protected]

Order id nms[protected]
Order date 02/04/2019
Prepaid order
Amount deducted ₹978.88

One product was out of stock. So they have to return ₹294
As their payment partner i. E. Razor pay, they started refund process from 03/04/2019.
After some days on razorpay website it is showing refund successful and it will take 5-7 days to complete. But it is now 17 days and i don't get my money
I complained to netmeds customer care after their due date passed.
But they are telling computer language that they sent me my money. I have to check my account statement.
After i sent them my account statement on '[protected]@netmeds.com', but next day they are saying we sent you your money go to your bank and file a complaint.
What is meaning of online transactions if my money get stuck at some company, where they are asking me to go running to complain and waste my time.
Why don't you choose some reliable payment gateway and what about my money?

I have ordered medicines on 11th april 2019. But till date order is not delivered. I have put a mail for this issue to customer care. And they said within 24 hrs they will reply. But no any response from netmeds. It's very urgent for me, i have been ordering regularly. And very much dependent on netmeds. Now i have to buy from other source as it is my need. It's not good. From now onwards we will think about placing the order to netmeds. Unnecessarily i am buying the product from other sources and also time & money loss.

Regards,
Sandeep bamane